Airtel — billing

Hi,

I used to get my Airtel PostPaid bill on 12 of every month (sometimes delayed by a day or two) but I did not receive the bill for the month of April. I waited for around a week and then I called Airtel on 121 and they said normally the bill gets generated on 8th of every month but this time it got delayed due to certain reasons and you will get it by 24 - 25th.

I waited till 30th and then I called back 121 and they said our record shows it has been delivered (a lie it was never delivered). And then they made me raise a request for duplicate bill. I did that on the call itself and they said I will get a bill in 2 days time.

Nothing happened I called back on 4th and the same continued they raised another complain and said 2 - 5 days. Nothing happened and I asked them to escalate the issue, the escalation team assured me that a bill will be delivered to me withine 48 hours but again no progress.

Now when I call they do not connect me to the escalation department and keep saying "Trust me sir you will surely get it in 72 hours" If I ask them to connect me to the manager they disconnect the call.

I got the number of Nodal officer from 121 and noone picks the call I counted and tried that number in business hours for 100 times each time it keeps ringing.

Can anyone tell me what should I do? I need hard copy of the bill as I need to claim the same.

Any help or pointers would be greatly appreciated.

Thanks & Regards,
Patralekh

please send our mobile bill send mail detail & hard copy

For the past 2 months, I having facing many issues with Airtel.

When I joined EMC, I gave my personal credit card for Auto-Debit. After a few months my bank replaced my credit card and I started paying for bills via online at Airtel website as Airtel did not have my updated credit card details.

Recently, I gave Reddy (Airtel rep) a photocopy of my American Express credit card and filled Auto Debit form again. I do not know how it happened, but Airtel charged 36000 on my personal credit card. Can you please find out from where did they get this credit card number?

Another query regarding my bill, I had an outstanding bill of Rs.40000. I paid Rs. 15000 online from Airtel Website. Now my outstanding was Rs. 25000. But Airtel charged my Rs. 36000. Please get in touch with Airtel and get an explanation on why did they charge Rs. 11000 more.

After the extra charge Airtel was reducing the money every bill and the last bill mentioned -8500/-. April-09 bill shows Rs1500/- charge and there is not acknowledgement of Rs8500/- which Airtel owed me.

Airtel Number : [protected]

Helleow Sir,

i have taken airtel no: in police plan of 199 rs. Mobile no: is[protected]

but i dont think that that all free mnts given by company consumed by me .

i have told before that 600 mnts nd 200 sms free .

but i have never ever used 600 mnts last month but i havae recieved the bill of last month of 458 of just 15 days .

can u clarify this to me

with regards

we do not get the proper billing information we need proper detail break up of different charges

Hi Team,

My name is Bhupendra Kumar using AIRTEL # [protected] having more porblem regarding billing, discount and bill plane change.
I had put a request to change my bill plane as on 30th of March 2009 on phone as well thorugh email but not yet change it is still 444 plan going on my mobile whereas I placed a request to change this Airtel199 plan from Airtel444 plan.
Airtel billing department charged me on continuously basis since November 2008 and I was puting request to get them reverse on monthly basis but no action taken from their side.
the amount was charged Rs. 50.00 since November 2008 to March 2009. I asked for the disocunt but not yet given. Also the late fee for three times also.
Comlaint # 3 is regarding the dailer tone are coming automatically on my mobile without putting any request on customer care or on line.
Complaint#4 - I am not going to pay the bill for this month until unless my query will get closed.

Please come back with me the udates asap on my mobile # [protected] (timing Monday to friday only)
Below is the mail is showing that for how long time I am trying to get the answer from their side (AIRTEL) but unfortunately not yet get.

From: <[protected]@airtelindia.com>
Date: Thu, Jun 11, 2009 at 4:42 PM
Subject: Acknowledgement Mail.
To: [protected]@gmail.com


Dear Customer,

Thank you for writing to Airtel. Your unique reference no. is[protected] .Request you to quote this number for future reference. We shall revert to you within 24 hours.

Warm Regards
Airtel Customer Service


Important: Please mention your mobile no. as 98XXXXXXXX /99XXXXXXXX in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated reply; kindly do not reply on this mail. For any queries please mail to [protected]@airtelindia.com.


[protected]-Original Message[protected]------
Subject: Re: Acknowledgement Mail.
Date: 11/06/2009 04:38:58 PM
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Message body:

Hello Team

How long time will you take to reply me. Please do come with the response otherwise I will have to take the action.

Thanks
Bhupendra


On Tue Jun 2 2009 at 3:16 PM [protected]@airtelindia.com wrote:


Dear Customer

Thank you for writing to Airtel. Your unique reference no. is [protected] .Request you to quote this number for future reference. We shall revert to you within 24 hours.

Warm Regards
Airtel Customer Service


Important: Please mention your mobile no. as 98XXXXXXXX 99XXXXXXXX in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated reply; kindly do not reply on this mail. For any queries please mail to [protected]@airtelindia.com.

[protected]-Original Message[protected]------
Subject: Re: Acknowledgement Mail.
Date:[protected]:11:55 PM
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Message body:

Hello Team

Is there anyone who can reply me on this ASAP.

I have been chasing this for around two months and no response from your side.

Do I need to go to consumer court with the all details I have. Please come back to me ASAP otherwise I will start taking action and go to fight with you for my rights.

Thanks
Bhupendra


On Thu May 28 2009 at 3:27 PM bhupendra kumar HYPERLINK mailto:[protected]@gmail.com [protected]@gmail.com wrote:


Hello Team

What is the issue.

When I can receive any update on this please


On Thu May 14 2009 at 11:27 AM HYPERLINK mailto:[protected]@airtelindia.com [protected]@airtelindia.com wrote:


Dear Customer

Thank you for writing to Airtel. Your unique reference no. is[protected]. Request you to quote this number for future reference. We shall revert to you within 24 hours.

Warm Regards
Airtel Customer Service

Important: Please mention your mobile no. as 98XXXXXXXX 99XXXXXXXX in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated reply; kindly do not reply on this mail. For any queries please mail to HYPERLINK mailto:[protected]@airtelindia.com [protected]@airtelindia.com.
[protected]-Original Message[protected]------
Subject: Re: Plan change request [REF:[protected]]
Date:[protected]:22:27 AM
From: HYPERLINK mailto:[protected]@gmail.com [protected]@gmail.com
To: HYPERLINK mailto:[protected]@airtelindia.com [protected]@airtelindia.com
Message body:

Hello Team

What is the status of my request. I have checked this with your customer care today and they told me that the plan Airtel 199 is not activated yet. Still the plan is running on my mobile is 444. Why it is. Please come back with me the resolution.

Please come with me RCA.

Again I am very serious that please tell me how long time you will take to active this new plan in my mobile # [protected].


I have another way to get this complete. You know what is the way...

Thanks regards
Bhupendra
[protected]


On Tue Apr 21 2009 at 8:23 AM bhupendra kumar HYPERLINK mailto:[protected]@gmail.com [protected]@gmail.com wrote:


Hi Team

Thanks for your reply.

I would like to go with Airtel 199

Please find attached file.


Thanks
Bhupendra


On Mon Apr 20 2009 at 8:09 PM HYPERLINK mailto:[protected]@airtelindia.com [protected]@airtelindia.com HYPERLINK mailto
...Rest of the message is truncated.
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--
Thanking you,
Best Regards,

Bhupendra Kumar Yadav
CDMA - [protected]

Airtel had disconnected my services without any prior information stating that the bills are not submitted and they realize this after 3 months wherin i already submitted the bills, that was my official number and sudden disconnection wihout any notice brought me a loss of my whole work and job, i would have files case against but again no time for that coz they are on a habit to cheat customers, but surely if i get any such chance i would fight for the same ...

I allready pay my post pain bill my number is [protected] (sanchi infotel an authorised airtel franchisee ) his name is manish arora [protected]

I am a customer of Airtel prepaid Mobile (Mobile No. [protected]). I had opted a scheme of deducting Rs.2/day for reducing call rate. Meanwhile, on the receipt of a message from Airtel I have recharged with Rs. 64/-on 2/11/09 for getting " 1 SECOND PULSE RATE " for the next one year by discontinuing the scheme of deducting Rs.2/day. I am now enjoying the ! Sec. Pulse rate from 2/11/09, the company is continuing the deduction of Rs.2/day. This cause a considerable financial loss to me. I am therefore to request that scheme of deducting Rs. 2/day should be discontinued immediately.

I was committed to way off the amount charged on one landline number -because of incorrect information about one Bill Plan however it is not being implemented. Whenever I called customer service, your system does not work. Sandeep, Sapna, Amit, Mohit.. These all executives should be fired out of your company because they are ruining your repo. if anything is committed, it should be implemented. I need confirmation when the amount charged on this number would be wayed off.

Airtel — 444 Bill Plan wrong billing

I had bought the 444 plan. Airtel has charged me for services which were included in the plan. I have lodged a complaint but Airtel has not done anything about it.

Airtel have reduced the Phone rates but billing is still being done at higher old rates.Customer service representatives and even supervisors use all tricks to insist for payment of the faulty bill. Today is the second time in last 3 months that I had to argue with them for nearly 40 minutes to make the correction. This clearly reflect dirty practices and intent to cheat customers at Airtel.

I am forewarning the Airtel clients to seriously look at the bill and compare the rates with the published rates at their website.

I have a mobile connections of airtel or i am using gprs services plan 50Mb free but last two month still they will charges extra charges for this services, 700/- & 150/- but i am use in my limit so please do the need ful ASAP

my cell no. is [protected].......hav received a bill which includes 899 blackberry plan....n i had spoken to a customer care executive and they had said they wudnt include 899 but 299 which is my plan..

Airtel Landline No[protected]

I have been paying my airtel landline bills via ECS thru my Citibank credit card for the last 18 months. In February, Airtel mentioned Citibank declined payment of Rs 15672/=. Hence I paid thru my HDFC credit card. When I enquired at Citibank, they said payment has gone to Airtel. So this payment got credited twice, but Airtel says HDFC card declined. Since I did not get any credit back from HDFC, I enquired with HDFC who gave me their reference no for the payment to Airtel. Airtel cut my phone connection unnecessarily which caused mental agony.

Last month again a payment of Rs 1296/= has gone thru my Citibank card which Airtel says it has not come. Here again, I have given the Citibank reference no for proof of payment. Airtel has again cut my phone.

Though I have talked to Aitel, sent mail, there is no resolution of this problem.

Please help to escalate.

Pathy

+[protected]

I got a new Airtel prepaid. As soon as I recharged my account with Rs.150, they deducted Rs.10 every 10 days for Auto Tips, which I never activated. Later they started deducting Rs. 10 for Hello Tunes. I called them, they told me we will credit Rs.40 on 2nd July 2010. I made a call from Airtel gallery. However still they have not given me credit. And the Airtel Gallery owner says they dont have a system in gallery to see the prepaid mobile options. I want an answer as its not a matter of Rs 40, its a matter of ethics as along with me there were people who earn about Rs 2000 a month.

I have a landline no. [protected]. I am using the no. since last 7 years.but last few months was very stressful for me because Airtel continousely send me the wrong bill again and again but after making a lot of complaints no solution is given to me.

i AM using internet service for more than 3 years. I have requested for shifting of connection from vakil new street, madurai to viswanathapuram madurai du;ring ju;ne/july. Due to internal administrative delays, connection was shifted/transferred only in august end. Date of activation was also not informed. Accidentaly I checked connection on 16.9.10 and found working. I used it for 3 days. Aferwards, connetion was blocked for nonpayment of rental arrears. REnt was not paid beca;use connection was not used during july, august 10. and shifting/transfer of connection was delayed by Airtel
They agreed to settle for RS1800 for arrears rent upto 25.8.10 which was paid with shifting charges of Rs 300.
now still they claim rent arrears of RS1211 and also going to claim rent for aug/sept 10 during which time, connection was blcoked and was not in use byme . Actually I have to pay rent only from intimation of date of activation because I am not a daily user/operator. I am agreeable to pay rent ffrom 25.9.10 onwards though I am using net only from today . Justice and prudence should prevail.

Hi

respected sir,

I've a mobile Number of [protected] i've complained 3months before to suspend that line but still now i'm getting the bills for that line.I've complained against that number to suspend it has already been suspend 3months before.bt still i'm getting the Bills.&in previous month i got the bill of 784.17rs.without any usage.I'm lodging a complain against Airtel to harassing&embarrassing the Customer.Might be its a good company but its ridiculous to me in terms of its service.Pls lodge a complain against Airtel.Pls help me regarding this Complain.My bill number's[protected].relationship number [protected].

Yours faithfully
Sankalpa Chakraborty

I had been complaining to the Airtel Nodal Officer and Airtel Appeallatte regarding 2 bills sent to me. I have been sending mails to the emails addresses mentioned but are not bothered to reply back.

I recieved 2 bills from Airtel
1. One Bill in my name at my old address which I was staying 2 months back of which my bills have been cleared.
2. Another bill has come to my address with another name and my address.

I have kept on requesting them to rectify it but they never got it rectified and my broadband & calls are bieng blocked.
Tied reaching K Sharma, Appellate at[protected] and mailing appellate.[protected]@airtel.in with no success. Any other numbers or should I take any other course of action ?