Airtel — billing

Your executives called me many times for payment of my airtel modem connection.Due date was on 6 sep. 2012,I paid the money online on 7 sep.2012,I have mini statement of my account from HDFC bank,but still you people call me for bill payment..Look into the matter,I am tensed by your calls..

Namaste Mr.Patnaik,

This is to inform you that your concern listed on 18 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I had bought an i phone in July and asked airtel to activate a Iphone 4 S plan.
1)they wrongly activated a Rs 1000 plan. they were asked to activate a Rs 2000 plan on which they were offering a 50% discount thus a total Rs 1000 as final applicable rental.
2) ones i found that they had wrongly done so asked them to correct the mistake and they activated the correct plan (within 5-6 days)

The issues are;
1) Bill no[protected] for my No [protected](gurgaon) for period 23rd July to 22nd August.
a) Chaged me for two seperate plans ie 225.81(23 to 29th) and Rs 1548.39 (30th to 22 Aug) ie Total of 1774.2 insted od 2000. Offered only Rs32 discount instead of Rs 1000. Thus an over charge of Rs 741.94
b) for a total of 906 MB of data usaged charged me Rs 961.53 and gave a discount of 631.47.As per the plan 3072 GB is free so the discount should have been whole of Rs 961.53. Thus an over charge of Rs 330.06

As a good customer i paid the whole billl(ie including overcharge) and decided that i could takeup with airtel as this could be time consuming.

After hrs of torchorous explaination over days they agreed to correct the mistake and promised to adjust Rs 774+ Rs 50 + Rs 210 = Rs 1034.Though not the whole 1104.25. But i accepted that as a settelment.

2) Unfortunatelly they did not keep the promise The New Bill ie No[protected] for 23rd Aug 2012 to 22Sept 2012 did not reverse the wrong billing and has again overcharged.I had bought an I phone in July and asked airtel to activate an IPhone 4 S plan.
1) They wrongly activated an Rs 1000 plan. They were asked to activate an Rs 2000 plan on which they were offering a 50% discount thus a total Rs 1000 as final applicable rental.
2) Ones I found that they had wrongly done so asked them to correct the mistake and they activated the correct plan (within 5-6 days)

The issues are;
1) Bill no[protected] for my No [protected](Gurgaon) for period 23rd July to 22nd August.
a) Changed me for two separate plans ie 225.81(23 to 29th) and Rs 1548.39 (30th to 22 Aug) i.e. Total of 1774.2 instead of 2000. Offered only Rs32 discount instead of Rs 1000. Thus an over charge of Rs 741.94
b) For a total of 906 MB of data usage charged me Rs 961.53 and gave a discount of 631.47.As per the plan 3072 GB is free so the discount should have been whole of Rs 961.53. Thus an over charge of Rs 330.06
As a good customer I paid the whole bill(i.e. including overcharge) and decided that I could take-up with airtel as this could be time consuming.
After hrs. of torturous explanation over days they agreed to correct the mistake and promised to adjust Rs 774+ Rs 50 + Rs 210 = Rs 1034.Though not the whole 1104.25. But I accepted that as a settlement as I was fed-up of explaining to some really untrained people.
2) Unfortunately they did not keep the promise The New Bill i.e. No[protected] for 23rd Aug 2012 to 22Sept 2012 did not reverse the wrong billing and has again overcharged.
a) The bill plan charged is for Rs 2000 with a discount for only 645.16 instead of Rs 1000 so an excess Charge of 354.84
b) The Adjustments are only for Rs 260 instead of the reluctantly agreed Rs 1034.

Please advice on how I could deal with aortal as I am really tired of explaining it to some really untrained lot at airtel 121 center.

I would certainly like that i be billed correclty for the due charges only.

regards

Rahul Kshetrapal

Dear Sir,

I am using airtel mobile from last 10 years and in November 2012 I changed my company and so I requested for change of CuG plan from my old Co to new Co plan

I got it changed successfully in November itself and airtel has issued me a bill for shorter duration in old account and rest in new account and when i checked the bill of my old account i found that they have levied 537 Inr extra so i requested customer care for reversal of those charges and they agreed

But to my surprise the same has been transferred to my new account then again I requested for the reversal, they agreed but since then they are levying the same 537 Rs as one time charges in every bill of mine.

I have logged more than 10 request and also dropped mail to 121 and Nodal officer of Noida more than 10 times but of no use

Pls look in to the same

my mobile number is [protected]

my earlier request number are
1 48868483 Complaint Billing 2/20/2013 Open
2 48815639 Complaint Billing 2/18/2013 Resolved
3 48740936 Complaint Billing 2/14/2013 Cancelled
4 47966950 Request Customer Accounting 1/4/2013 Closed
5 47957323 Complaint Billing 1/3/2013 Closed
6 47851327 Complaint Billing 12/28/2012 Cancelled
7 47527729 Complaint Billing 12/11/2012 Closed
8 47245158 Request Customer Accounting 11/26/2012 Closed
9 47213330 Complaint Billing 11/23/2012 Closed
10 47119449 Complaint Provisioning 11/19/2012 Closed


Regards
Ajay Gupta
+91-[protected]

sir
ihave 8 mobile no from airtel tommrow i pay my bill rs 2550 transcatoin id is[protected]. at phagwara ARC code 28293 ARC name GANPATI
in moring my all nos, s out going close .he not responce our phone calls. caster care said we cannot do any thing. from moring to still 1.55pm my no, not restored. i am vry disponited from airtel service center or ARC.any body tell me how can i restored my no, s.

Every month Billing is generating wrongly [extra amt of rs.100 to 150]. I was keeping complaint for passed 4 months still now i did not get any solutions.I called Back-end team [manimaran], Resolution team [Vinotha], Supervisor [Sansha], Executive [paul]. Every one promised the lie statement that we will resolve the problem in 4 hours.I don't known how many 4 hours has been gone in these past 4 months. I don't understand what's happening. No Senior person is taking care any complaints. finally, I said Disconnect my connection on [April 27] 3 days gone still my number active[May 1]. I think Air-tel is only looking for profits?

Pl. Manoj Kohli look it after. and solve the problem.

This is Ravi Kumar Sharma, a business owner from Meerut (UP)-India. I got a new number activated from Airtel to get some support in my business. I took their plan called Solitare fixed billing Rs. 1590 plus taxes per month in which i was told that i would be getting 10000 calls per month, unlimited messages, national roaming and 8 GB internet.

First month, i received their bill on a prorata basis and i was asked to pay Rs. 1000 which i paid at their collection counter in cash.

The next month (August, 2013), we started receiving calls from Airtel that the bill is due. My father attended two calls from Airtel office on August 11, 2013 and August 12, 2013 that the bill is for more than Rs. 4000. He was a cardiac patient and he died after that call dated August 12, 2013. No one knows now how the executive spoke to my father.

Now that i am free from all the death ceremonies, i feel highly irritated and furious about the following:

The wrong commitments made by the marketing staff regarding the fixed rental.
I had clearly asked the marketing personal as to what will happen if i exceed the 8 GB or the 10000 call limit. I received the reply that my services would be stopped. Now they say that you went over the 8 GB limit that's why the bill is over Rs. 4000. Two questions :

I just used around 100 calls for the month. What happens to the rest of the calls. Also, If i exceeded the 8 GB limit for my internet, THEY SHOULD HAVE INTERRUPTED MY INTERNET...

I am sorry to say that i feel cheated.

The number is disconnected since August 12, 2013.

PLEASE ADVISE.

Regards,
Ravi Kumar Sharma
[protected]

My postpaid [protected] I have beinn receiving bill faro undo Rs.700 till two months back. For the past two months being billed for Rs.[protected] Why" I want detailed bill

dear sir,
ref: relationship no. [protected]
WE ARE HAVING 18 CONNECTIONS UNDER CUG.
WE HAVE BEEN REQUESTING FOR THE ITEMIZED E-BILL WHICH IS NOT PROVIDED DESPITE OF REPEATED REQUESTS.
KINDLY ADVICE THE BILLING DEPTT. FOR PROVIDING THE BILLS ACCORDINGLY IN FUTURE AND ALSO FOR PAST 2 MONTHS I.E. JANUARY AND FEBRUARY 2015.
THANKS
FOR FARSEEN RUBBER INDUSTRIES LTD.
[protected]@gmail.com
contact no. [protected](dinesh upadhaya)