[Resolved] Airtel — disgusting service | |
Ia ma highly dis satisfied customer of Airtel. After I took up their post paid connection, my life has become miserable. Firstly I was corned into buying the connection and that too I was sold a diff plan to what they offered. It took more than a month to set thing ok an dget it to the plan that i desired. After that I have been having continuous billing issues and I never get the bills on time. I tried making online payment which does not show up on their records. I receive several harassing calls from their call centre's collection agents who are goons rather than service agents. I have paid another bill and inspite of it my outgoing is cancelled and now my SIM is inactive. I am apregnant woman and have a family menber who is suffering from brain tumor. The only way that I can cntact them or be contacted is thru my mobile which is ofcourse useless now. The customer centre staff are of no help instead they add to our wooes. Such a sad level of service from a big provider like Airtel is pathetic. Gone are the days when the customer was the King. Now the customer and his complaints are brushed under the carpet. I have raised online complaints too but the status shows cancelled when they have not resolved it. I plan to approach the Consumer Forum and I am sure I will find many who have suffered similarly. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
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This is the mail I have posted to Airtel customer care citing their disgusting service.
[protected][protected][protected]
I have made a mistake of availing your service by taking a postpaid connection - [protected]
I have been trying to register for an online account since the last six months but it has not happened.
I was asked to go to www.airtel.in and use the register option there, which I did. But your website just refreshes after I enter all the details and does not give me any confirmation whether my account has been created or not.
I then called up your customer care. The customer care executive told me that I need to try again or send a SMS "REGISTERED" to 121. I sent the SMS, but there was no response, so I called up your customer care again. This time I was told that my compliant is being registered and will be solved in 24 hrs.
These sequence of events have been repeating in the last six months. I call up your customer care and am told that the compliant is being registered and then nothing happens.
Fed up with this service, I called up the nodal officer at +91 [protected]. No one picked up the call
I tried this many times but the result was the same.
Then I called up the appellate officer at +91 [protected] and still no one picked up.
I guess yor inefficiency boils down the hierarchy chain with no one caring about customers - from appellate officer to nodal officer to customer care executive.
If you just want to your customers then put that on your lovely website which is good for nothing. Atleast the customers would know what to expect when they call up customer care or go to your website.
[protected][protected][protected][protected]--------
[protected][protected][protected]
I have made a mistake of availing your service by taking a postpaid connection - [protected]
I have been trying to register for an online account since the last six months but it has not happened.
I was asked to go to www.airtel.in and use the register option there, which I did. But your website just refreshes after I enter all the details and does not give me any confirmation whether my account has been created or not.
I then called up your customer care. The customer care executive told me that I need to try again or send a SMS "REGISTERED" to 121. I sent the SMS, but there was no response, so I called up your customer care again. This time I was told that my compliant is being registered and will be solved in 24 hrs.
These sequence of events have been repeating in the last six months. I call up your customer care and am told that the compliant is being registered and then nothing happens.
Fed up with this service, I called up the nodal officer at +91 [protected]. No one picked up the call
I tried this many times but the result was the same.
Then I called up the appellate officer at +91 [protected] and still no one picked up.
I guess yor inefficiency boils down the hierarchy chain with no one caring about customers - from appellate officer to nodal officer to customer care executive.
If you just want to your customers then put that on your lovely website which is good for nothing. Atleast the customers would know what to expect when they call up customer care or go to your website.
[protected][protected][protected][protected]--------
I purchased my bundle of worries on 18th Mar 2011 (CUST id: [protected]). Since then i've never heaved a sigh of relief. The services provided are so worst that i am cursing myself for the decision made. I was given 2 months of subscription free, but my TV didn't work normally for more than few days.
I have to call them every alternate day with complaints. The people i bought my connection from have already stopped taking my calls, theose rascals simply disconnect my phone since they dont have any solution.
Customer care drops my calls 90% of times again because of same reason.
I know several reasons now:
1. Satellite connection is not available
2. Dish's direction is not right
3. Cable is not connected to dish's amplifier so on and so forth.
Engg will be sent to my place by tomorrow is the only solution they have. Engg comes, gives a temporary solution and goes. The problem recurs as soon as they leave.
Error codes B001, B004, SM1, i've seen them all.
Just want to trash the piece of i bought for Rs 3650.
MY RECOMMENDATION TO ALL....NEVER EVER WASTE YOUR MONEY ON AIRTEL PRODUCTS. THEY WASTE MARE MONEY IN PAYING SAIF & KAREENA TO PROMOTE THEIR DAMN PRODUCTS RATHER THAN KEEPING THEIR CUSTOMERS HAPPY.
SHAME ON YOU AIRTEL GUYS...REALLY
I have to call them every alternate day with complaints. The people i bought my connection from have already stopped taking my calls, theose rascals simply disconnect my phone since they dont have any solution.
Customer care drops my calls 90% of times again because of same reason.
I know several reasons now:
1. Satellite connection is not available
2. Dish's direction is not right
3. Cable is not connected to dish's amplifier so on and so forth.
Engg will be sent to my place by tomorrow is the only solution they have. Engg comes, gives a temporary solution and goes. The problem recurs as soon as they leave.
Error codes B001, B004, SM1, i've seen them all.
Just want to trash the piece of i bought for Rs 3650.
MY RECOMMENDATION TO ALL....NEVER EVER WASTE YOUR MONEY ON AIRTEL PRODUCTS. THEY WASTE MARE MONEY IN PAYING SAIF & KAREENA TO PROMOTE THEIR DAMN PRODUCTS RATHER THAN KEEPING THEIR CUSTOMERS HAPPY.
SHAME ON YOU AIRTEL GUYS...REALLY
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I have submitted the name change through the executive who came home to collect payments and also through customer care number post which i came to know that you have to go and make the request in the customer care center .
customer representative name: NesaKumar- Floor Supervisor.
I went to from place to place from santhome (bharathi towers) to alwarpet in rain to do the name change and the request was made on 18/10/08 .The lady executive there just gave the recept of billpayment and then said the name change will be taken care and no acknowledgment is required.
Finally when I got another bill in my mom's name . I called the customer care and they see that the request is still not updated on 25/10/2008 and say that another bill of 925 is generated in my mom's name and this has to be closed first . This is thesecond month that they have been giving the same story . The representative called him floor supervisor and said that there is no manager available to speak to. IS THIS CUSTOMER SERVICE . THE MOTIVE OF BROAD BAND itself is lost ... Why i am getting to loose so much of my presious time .. We dont have time to run behind.. and nobody cares .. IS this the situation that he have to live after giving them our Money ...
HORRIBLE!!! Whats the action Plan ...