Airtel Complaints & Reviews

This is my second complain in consumer forum about same problem that is of very poor network in chandni chowk area. After my first complain i have been told that this problem would be solved within one week but no action has been taken till yet . I am making this complain on basis of four to five users .I request to look into matter . SAHIL GABA -[protected]

Dear Sir

I became tired of customer support service of Airtel Prepaid. I was subscribed for 2 unwanted pack (1. GameClub, 2. life_pack) which i dint choose to activate and actually I am unable to get benefit of those services/packs evenafter paying Rs 60 for those unwillingly. To deactivate those unwanted packs i called so many times to customer care service 121 but i never be connected to any CC executive then i called to GPRS Helpline Executive at 12118. Although I m pleased to talk them but they are helpless to solve my problem that is to deactivate those unwanted packs permanantly. I am using Airtel only for Mobile Office to utilize internet on my Mobile phone from last 3 years.

I request you to pls deactivate all service packs activated on my number and to improve 121 facility.

hi. im tushar from madhya pradesh my airtel mobile no. is [protected] and service provider is fooling me all the time now a days . it started from the day when they deducted 100 rs from my account and after trying so much i connected to customer care and i told them that i got deducted 100 rs for no reason and he told me that it wud come back in 2-3 days and it came back and just after that day they charged me for some games club subscription renewal although i did not activate any services and more after 2 days i got dedected 50 rs and got msg that some game has been downloaded that i did not download not got either but yet charged all 80 rs for no reason . and tnow when im trying to contact customer care call dont connect. and when i went airtel prepaid serves they said we dont know any thing now i just come to know thats how they fool customers.

To,
The Manager,
Bharti Airtel limited, 7th floor, Bldg. No. 7
Link Road, Malad(W), Mumbai-400064


Sub:- Regarding to complain STD itemized bill of Post paid Connection

Dear Sir/Madam,
I am Deepak Bhupal Bist, my Airtel post connection no. [protected] using since last two year. Whenever I took that connection I had regularly got itemized bill,From month of July 2009,i got itemized bill but there is no any STD details mention in that bill.
Lot of time I spoke with customer care executive regarding the same problem, they promised me it will be appeared in your next bill, but still problem is as it is. I have already paid July month bill, as per your executive commitment. Again you are sending me the same bill without details, that’s why I haven’t paid bill of Aug to Oct.
I am really very frustrate, after spoke with you, I m not getting proper response. You have deactivated my services, which is affected my business. This is not my fault, that is happened from your side, I have facing lot of problem, Daily I am getting call from recovery department using rough language. If they are not stopped calling me I will make an action.
So I requested to you without any interruption activates my service, and also want apologies later from your side, when I got both things I will clear all my due, otherwise I will take action against you. Whatever I have loosed in my business you will be responsible for that.


Hopping for positive response.


Thanking you

I got a recharge of Rs.299 done to get my international call rates to reduce from Rs.9.20 to Rs.6.99 per min. I was told by the customer care executive that I would get a talk time of Rs.266, instead I got just Rs.172 and then also my call rates were 9.20 per min. I spoke to your customer care executives Ms. Rupali, Mr. Mangesh and Mr. Indergeet, everytime they said let us check the details and the phone gets disconnected. I didn't got any results yet and now even I can't speak to a Customer care executive at 121 as on pressing 9 it says send and SMS on 131 and disconnects the call. I would like my issue to be resolved asap.

Hi,

I am having a motorola Z6 phone bought during March 2008. My IMEI number is [protected]. When i called customer care.. they are not sure of what to do and even if we try to explain them, they just say go to registration centre or hang up.
I also talked to the registration centre fellows on phone and enquired, they clearly mentioned that the registration is only for korean/chinese phones and not for branded phones like Motorola.
They are able to understand the problem but not the airtel customer care.

Request Airtel to look into this very matter ASAP, since it is very serious.

Hi ,

I am S.Akilandeswari .My Husband is using AIRTEL Prepaid Mobile Phone SIM.Once the mobile was stolen and we get a Duplicate SIM.

After 2 or 3 months when it is in usage (Nokia 1100) ,we get a information that "SIM Rejected" .So we went to AIRTEL Showroom in Spencer Plaza(Winner Telecom) .They replaced the SIM and charged 50 rupees we asked why we are getting this "SIM Rejected" message.They said some problem in usage of SIM.This happend in 16 November 2009 .(Mobile Nokia 1100)

Some days later that is 23rd November 2009 we just changed the SIM to LG KP500 model mobile.That time the mobile gets switched off and switched on continuously.We tried with other AIRTEl PREPAID SIM.That time and all it is working fine.So we guess problem in SIM and went for replacement.Again they charged 50 rupees.We asked him why you are charging for this as this is a manufacture defect.He never mind about our words.So we paid the money and came back.He said the new sim will get activated.But still now same problem persist.

Why they are not responding properly and why they are charging again and again when it is a mistake in manufacturing side ??

We need our 100 rupees repayment for changing the card again and again.

Contact :[protected]

I am really disgusted with the messages i am receiving from 54321, 561234, 64611099, 64611050...I had been charged numerous times for some downloads in multiples of Rs.150, Rs.99 & Rs. 30 by this numbers. When i complained it to Airtel, Customer care hardly came up with any solution . Who's is going to give me a solution. On this messages I was also given a link http://gclub.in .

It will be great if somebody deactivate this service . Airtel seems to have no solution.

I wanted to complain about an Airtel employee named Nitin Pokhale who dashed on my car today while riding his bike. At a traffic signal chowk, Mr Pokhale was on the other side of the road. From the wrong side of the road he assumed that the traffic light had turned red and started crossing the road on his bike. As the light was still green the traffic was following (my car being one of them). Mr Pokhale dashed headon on my car denting the front fender. He fell down and bruised his knee -all because of his own fault. When questioned this fellow did not admit his mistake at all. Over and above he has the audacity to questions me 'what if he had broken his leg!!'

A company of Airtel's stature must take this employee to task for irresponsible driving (that to while prominently displaying the company's ID card). The fellow does ot even have the guts to admit his mistake nor the manners to talk to lady. Hope some 'gyan' is given to him by your HR department as a part of your corporate social responsibility in making Pune roads safe to drive.

Dear sir/ madam

Enclosed is the mail from AIRTELL but till date they are not taking any action

Regards,
Vijay Hazari
Legal & Secretarial Dept.
Punj Lloyd Ltd.
Contact no.: 0124 2620137
Mobile : [protected]
----- Forwarded by Vijay Hazari/CS/PLL on 25/11/09 03:17 PM -----
[protected]@airtelindia.com
17/11/09 09:18 AM
To
[protected]@punjlloyd.com
cc

Subject
Acknowledgement Mail.






Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Complaint- reminder
Date: 17/11/2009 09:22:07 AM
From: [protected]@punjlloyd.com
To: [protected]@AIRTELINDIA.COM
Message body:
META charset= US-ASCII BR

Still my sim is not working nor i am getting any response from the Company.

You are requested to get my sim activated at earliest and accordingly give extension of duration in relation to my advance rent for which my sim has been blocked.

Regards
Vijay

----- Forwarded by Vijay Hazari CS PLL on 17 11 09 09:12 AM -----

Vijay
Hazari CS PLL
To
16 11 09 10:07 AM [protected]@AIRTELINDIA.COM
cc

Subject
Fw: Complaint- reminder









Still my sim is not working nor i am getting any response from the Company.

You are requested to get my sim activated at earliest and accordingly give
extension of duration in relation to my advance rent for which my sim has
been blocked.

Regards
Vijay
----- Forwarded by Vijay Hazari CS PLL on 16 11 09 10:05 AM -----

Vijay
Hazari CS PLL
To
12 11 09 10:15 AM [protected]@AIRTELINDIA.COM
cc
[protected]@ConsumerCourt.com
Subject
Fw: Complaint- reminder









You are requested to get my sim activated at earliest and accordingly give
extension of duration in relation to my advance rent for which my sim has
been blocked.

Regards
Vijay Hazari
Legal Secretarial Dept.
Mobile : [protected]
----- Forwarded by Vijay Hazari CS PLL on 12 11 09 10:13 AM -----

Vijay
Hazari CS PLL
To
1 11 09 09:50 AM [protected]@AIRTELINDIA.COM
cc

Subject
Complaint









Dear sir madam

I have a corporate connection no [protected]. and i have made advance
payment of rent for 1 year.

Around 4 months back i lost my mobile and subsequently i requested for new
sim card at air tell (Sheeba electronics) office at jail road new delhi.

But till date i have not got the sim activated after repeated request at
Jail road center and when i call at your customer care they don t give
complaint no as my connection is not working. They always suggest that i
should visit center and request them and time is passing by but nobody
cares to take any action.

Even after 4 months my connection is not working and i am losing on my
advance rent.

As per my opinion i have prepaid advance rent for 1 year that s why air
tell people are ignorant and not taking any action on my request.

Has my no. been allotted to sum other customer or what s the problem.

You are requested to get my sim activated at earliest and accordingly give
extension of duration in relation to my advance rent

Regards
Vijay Hazari
Legal Secretarial Dept.
Punj Lloyd Ltd.
Mobile : [protected]

Dear Sir/Madam,

Please refer below email correspondence regarding the Refund of our Security deposit(Air Tel - Post Paid) connection.

You are requested to look into the issue & instruct the concern for the needful.The same is pending since 22.07.08.

Please find below our details:

Name: Mrs. Kirti Khanka
Service Request number 17223999
Mobile No.[protected]
SIM No.[protected]
Alternate No.[protected]


Regards


Navin Singh Khanka
Address: Flat No 302, Plot No-D-16,
Sai Sayali Apartment,
Opposite Wina Shree Apartment,
Sector 9, Airoli, Navi Mumbai, 400708
_____________________________________
From: Singh, Navin
Sent: Wednesday, March 25, 2009 6:20 PM
To: '[protected]@airtelindia.com'
Cc: [protected]@rediffmail.com
Subject: RE: (MOBILE NO:=[protected] ) SERVICE REQUEST NUMBER 17223999[REF:[protected]] MESSAGE F MESSAGE FR [|BAL|[protected]|[protected]|]

Dear Sir/ Madam

Please send the refund of our Security deposit in the below mentioned address.

Name: Mrs. Kirti Khanka
Address: Flat No 302, Plot No-D-16,
Sai Sayali Apartment,
Opposite Wina Shree Apartment,
Sector 9, Airoli, Navi Mumbai, 400708.


Regards


Kirti Khanka
Service Request number 17223999
Mobile No.[protected]
SIM No.[protected]
Alternate No.[protected]





Regards,


Navin Singh Khanka
Asst. Manager - HR
Tyco Valves & Controls India Pvt. Ltd.
[protected] / 67
[protected]@tyco-valves.com
________________________________________
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: None
To: [protected]@rediffmail.com
Subject: Re: (MOBILE NO:=[protected] ) SERVICE REQUEST NUMBER 17223999[REF:[protected]] MESSAGE F MESSAGE FR [|BAL|[protected]|[protected]|]

Dear Ms. Khanka,

Thank you for contacting Airtel.

You have expressed concern over non receipt of refund cheque for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

Please be informed that refund cheque amount of Rs.501.10/- has already been undelivered due to door locked on two visits.

We would like to inform you that we have sent refund cheque to below mentioned address.

Rm No 302 Plot No-D-16,
Saisayali Sector 9,
Airoli, Nr Saimauli,
Navi Mumbai,
400708.

If you wish to receive cheque to any other address we request you to visit nearest Airtel Relationship Centre with return request to initiate further.

Please find attached the addresses of the nearest Airtel Relationship Centers for your reference.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,




Balasubramanians Subramanian
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us?
Please visit http://www.airtel.in

Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@rediffmail.com
To: [protected]@airtelindia.com
Cc: [protected]@tyco-valves.com
Sent: 20/03/2009 14:12:15
Subject: Re: (Mobile No:=[protected] ) Service Request number 17223999[REF:[protected]] Message F Message Fr

Dear Sir Madam

Please refer below emails regarding the refund of Security deposit.

We have now completed all clauses like temporarily disconnected permanently disconnected etc.

Now you are requested to expedite the refund with interest ASAP or i have to approach the Consumer Court to settle my Grievance.



Regards


Kirti Khanka
Service Request number 17223999
Mobile No.[protected]
SIM No.[protected]
Alternate No.[protected]


On Mon 25 Aug 2008 [protected]@airtelindia.com wrote :
Dear Mrs. Khanka

Thank you for contacting Airtel.

You have expressed concern regarding the delay in disconnection charges in the bills and refund of the security deposit amount of your Airtel number [protected].

We understand your concern and will work towards resolving the same.

As per the service request number 17522201 your Airtel number has already been temporarily disconnected with effect from 22 July 2008 and it will be permanently disconnected within 90 days from the sate of temporary disconnection.

Further to your mail regarding the bill charges we would like to inform you that we have waived off the rental charges of Rs. 53.07 in the bill dated 06 July 2008 and Rs. 109.13 in the bill dated 06 August 2008.

There is an excess amount of Rs. 60.73 - after the adjustment of the above-mentioned waiver amounts. Further there is a security deposit amount of Rs.500 - in your Airtel account.

As per process the security deposit and excess amounts will be automatically refunded through cheque to your billing address within 45 days from the date of permanent disconnection.

For further assistance mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards

Mohanasundaram S
Customer Care Executive
Bharti Airtel Limited


---- Original Message ----




Dear Sir Madam

I want to understand why you have changed my Service Request Number
17223999 dated 24.06.08 to the service request number 17522201 dated
20.08.08 for cancellation refund of my security deposit. Please refer
previous emails regarding the same what date you will consider for
permanently deactivatition because more than two months we were
receiving call from customer care to continue the services with other schemes plans.

Also is it last bill from side of Rs. 121.52 - even though we hadn t
use your services intimated you regarding the cancellation long
back.If it is so why can t you deduct the same from our security
deposit and return the remaining to me.

Regards


Kirti Khanka
Service Request number 17223999
Mobile No.[protected]
SIM No.[protected]
Alternate No.[protected]






On Tue 19 Aug 2008 [protected]@airtelindia.com wrote :
Dear Ms. Khanka

Thank you for contacting Airtel.

We understand from your previous interaction dated 16 July 2008 you
have
expressed concern over the adjustment of your local security deposit of
Rs.500 - towards the outstanding amount for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

As per the service request number 17522201 we would like to inform
you
that the mobile number has already been temporarily deactivated with
effect from 22 July 2008. It will be permanently deactivated within 90
days from the date of temporary disconnection.

As per process we are unable to adjust your local security deposit
towards the outstanding amount. It will be automatically refunded
....Rest of the message is truncated.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hellow i received a call from [protected]
he told me that i won the airtel lucky draw prize 10, 0000. after that he told me you win lucky draw of rs 100000 and tell me deposit Rs 5400 /- as a govt tax cash in mumbai or then again i talk to avinesh he told me that i have to purchaseRs 5400 as a dis TV recharge coupon from the market then they will give me draw amount

I am a bonafied customer of Airtel for the last three years and having its post paid connection.
But for the last some moths some subscribe charges being added to my bill such as "Weekly sub" and MCA services.
Despite of meeting on 121 to your officials the same have not been unsubscribe so far.

Now I request you to please Unsubscribe ( weekly Sub) and (MCA) hence forth, failing which i have to surrender the connection.
I hope you will redress mygrievance.

Thaking you, K K Seth, Sr Manager, CentralBank Of Idndia, Court Road, Saharanpur

THIS MAIL WAS FORWARDED TO AIRTEL DTH DEPARTMENT AND ITS THE SAME COPY HERE:


Hello and Good Evening!!!

I am myself Blessen Cherian from Lucknow and having the customer number [protected]. I have booked my connection through the phone that i have received from the sales department on Sunday 23rd November 2009 of Airtel DTH from this number[protected]. The person who called me was Vyshnavi and then later talked with her senior officer as he have stated that he is from the verification department. she have given me the details regarding the South Economy Pack and i have agreed for a deal.

The deal was of 1850 for 4 months free and 15% cash back to my Airtel DTH if i am using my credit card. They had forced me to make the payment through the IVR at the same time and i have agreed for that too. The promise that they made was on Monday evening. That day evening they had called me from another number as i was in the prayer was not able to pick the phone? The number was[protected].

Next day morning i have started calling from 9 am and they have replied my call after 10 am as they said that was there timing.Promised me to call me back with in half an hour and till aftrenoon i haven't received any call. Then i called them and they said sorry to not to call and promised me that they will fix it by 5pm. The all day i haven't went for my work and they haven't delievered... The again they haven't called me as i have called atleast for 7 - 8 times.Always they have treated me as i am out of the family. Again promised me to fix the item by 5pm-7pm. They said they will call me and they haven't. Again i have talked to them at 7:30 and they say the time slot is for 9am - 10 am. Whats this? Do u mean that i have to take leave for one week to fix my Airtel DTH. Who will pay my salary for my leave??This is not the way to deal to do busniess??You guys put the film stars and for what?? To cheat the people??? I have paid my cash and you guys are playing with that??? This same will be copied and listed to all blogs and let people know what AIRTEL DTH gives??? Mouth Advertisement is the best way to do business and it will for sure will make the people to think to buy from AIRTEL??? This will be forwarded to consumer court through the web and to will print this pain and will be forwarded to legal department too...

Sorry to trouble you,

With Thanks for all what AIRTEL did,


BLESSEN CHERIAN
[protected]

Yesterday I got one call From Airtel Guy. His name is Kumar mobile No [protected]. He said one of my friend not paid the mobile bill .i said he s not in my my office, so please contact to him. Mean time that guy using some bad words. so immediately cut the phone. i raised the complaint to air tel regarding this ([protected]@airtelindia.com,nodelofficer.[protected]@airtel.in). But they are not giving Proper answer now itself. Today morning also i got the call from his(collection Dept Guy) number. i picked the i[censored] have problem with my friend means u can take a leagal action. But he again scolding me using "BAD Words". Today i am feel very sad . suddenly i goes to airtel Office . i met with one airtel officer Mr.Muthu - Port Deactivation Department. But i didnt get any solution from Airtel. So please take the complaint and take severe action to Airtel and hat guy. Mean time i thought they misused the datas.
So Please enquire their.

WORST SERVICE IN UNIVERSE , ALWAYS AVOID AIRTEL DIGITALTV NEITHER CUSTOMER CARE NOR NODAL OFFICER IS TAKING ANY ACTION TO SOLVE MY COMPLAINT . MY AIRTEL DTV IS NOT WORKING SINCE NOV 13 FOR THIS I AM REGULARLY LODGING COMPLAINTS TWICE A DAY TO CUSTOMER CARE 12150 & EMAIL ID OF COMPANY ; DTHNODALUP.AIRTEL.IN , DIGITALTV AIRTEL.IN BUT SO FAR THEY HAD NOT TAKEN ANY ACTION TO SOLVE BUT SAYING THAT WE ARE NOT RESPONSIBLE BUT GO TO YOUR DEALER FROM WHERE YOU HAVE BUY THE DISH &SET TOP BOX. DEALER IS ALSO NOT DOING ANY THING TO SOLVE MY COMPLAINT LASTLY I HAVE DECIDED TO LODGE COMPLAINT IN TRAI & COURT OF LAW NP SINGH CUSTO. ID [protected] R/0 C 50/1 NAPS T/SHIP NARORA BULANDSHAHR (UP) PH.[protected]

I was having cable connection at my home for 10 years and the tata sky at my office .I plan to buy DTH for my home also .From the day first it was my worst experince.

On first day when it was installed the boy told me that our server was down it will start after some time. We were not given chance to check it. When it started what i see the picture was blur there was shadow on the peoples and we cant see the normal picture.The peoples in the program look like games elements. I call your call centre many times and register the complain with your dehradun office several times.After calling for so many times they send two persons they were in very much hurry and i think they know nothing about the troubleshooting.Why you people are appointing JHOLA CHAP peoples in ur company.Till now our problem is not solved

You people are giving so much advertisement for your product but what is the use.I will not suggest anybody to buy This AIRTEL DTH.
I WOULD HIGHLY RECOMMEND NOT TO GO FOR AIRTEL DTH. My intention here to right this is no one should not face such problems like this in future.

Manoj Taneja

Phone [protected]

I have been using a airtel mobile no [protected] for which I was paying bills regularly. In Mar 09 by mistake I have paid excess amount. During April 09 June Airtel changed my customer account number from[protected] to[protected]. In the process the excess amount was not transfered from old account number to new account number. Because of this every month my service was disconnected. I have made complaint over phone to resolve this. In addition Airtal made several calls asking for payment and I explained the problem to all the callers and every one promised to resolve this.

Since the issue was not solved I made a email complaint in June 09 to resolve this. Inspite of several calls and reminders the issue was not solved hence I requested Airtel to disconnect my connection and destroyed the SIM (This was also informed to Airtel).

Now I have a legal notice asking for mony where as the fact is Airtel has excess money from me. The acknowledgement mail from Airtel is attached for reference.

When I called the mobile number in the legal notice the person on the other side was using abusive language against me.

Request you to resolve this and protect me from further harrasment.

Regards
Ravi

My newly bought Nokia 7210 mobile set has a valid IMEI number as checked by Nokia Customer Care. Airtel, however is asking me to buy a valid IMEI number.

Is it a fuss to market the concept of IMEI awareness???

Why the Indian mobile services dont have minimum sychronization between the manufacturer and the service provider???

Why the Consumer is only to be harrased for no reason???

Is it a sin to libe in India and to buy services???

What our govt is doing to give the basic consumer right to people by which they can live a NORMAL life and mind their own works???

MANUFACTURERS SERVICE PROVIDERS ALL ARE TOO FOCUSSED IN MAKING LUCID MONEY IN THIS BRIGHT ERA OF IMPROVED COMMUNICATION. THE ABOVE MENTIONED SPECIES ARE JUST ENJOYING FOOLING AROUND CITIZENS AND MAKING BILLIONS...DONT YOU AGREE??????

My cell number is [protected]. While taking the connection. I was assured that it an corporate connection for my company. And 1500 mins CUG free. But from last 2 bills they are not adding my name in the CUG list and charging regular charge for the CUG numbers. I complained many times but they are not responding to it properly and they are saying they will do it. And once the bill is coming they are saying they will take care of it in the next bill.