Airtel Complaints & Reviews

Appellate.[protected]@Airtel.in
03/01/2010 03:29 PM
To
sridhar.[protected]@socgen.com
cc

Subject
Re: Request you to activate my airtel number[protected] [C1]






Dear Airtel Customer,

Thank you for writing to us.

We would revert back to your query shortly.

Warm Regards
Airtel Customer Service


In response to:



To
appellate.[protected]@airtel.in
Sridhar MANTHOORU cc
<sridhar.manthoor
[protected]@socgen.com>
Subject
03/01/2010 15:29 Request you to activate my airtel
number[protected] [C1]
P Please do not print this e-mail
unless it is absolutely necessary P
Default custom
expiration date
of 05/30/2010






To

The Nodal Officer,

Bangalore, Karnataka.

Dear Madam/Sir,

This is Sridhar Manthooru, Sr. Software Engineer, and I was using the
Airtel Number:[protected]. I have taken this SIM on January 5th 2010.
After using the above number for about 1 & half months, I got a call from
Airtel on February 14th 2010 saying that my number will be barred due to
verification issue. From my end I have submitted a valid Passport Xerox and
other details as ID. But I have learnt that the Number is issued on a lady
name called UMA Devi.

Though it was not my mistake, I struggled for a week without the phone
services. After the enquiries I went to the Airtel Office on Whitefield
Road, to submit again valid details. They made me visit their office for 3
days. I once again submitted my Address Proof along with my Photos, Indane
Gas Connection Proof and my neighbors’ Mobile & Telephone Numbers. Followed
by repeated requests through customer care number for 3 days I was allowed
the services on the number. But again from the night of 26th February 2010
my number got disconnected again. When I made a call to the customer care
on 27th they replied me saying that my number is recycled.

I would like to put forth a question that without a prior notices to the
customer how come a number in use will be recycled? There is about Rs.235
balance in the Ph. Account. And also the number is given as a contact
number by my wife to many of the interviewers… As the interviews are from
big IT companies I request you to kindly look into the matter and please
allot me the number along with the balance I had.

I also would like to bring to your kind notice that the response I got form
the customer care was not at all satisfying every time I made a call was
misguided, each person use to say their own reasons none of the reasons
they said were matching with the other. If you want you can trace the calls
I have made since 14th of February.

We have about 10 Airtel numbers in our family. None of them had this type
of problems…

I request you to kindly look into the matter and do the needful at the
earliest.

Thanking you,

Sridhar Manthooru.

I am a regular subscriber of Bharti Airtel Mobile Service Provider and my Mobile no. is [protected]. Since last month i.e, February'10, I have been facing some unpleasant exercise from the said service provider and till date they keep sending SMS on regular interval in relation to Valentines' days. Not only that, they are charging for the same. Though I have taken the matter with the so-called service provider and made a lot of exercise to stop the flow of sms but all in vain. They have neither deactivated the same nor did they give me any assurance to stop the exercise. But almost every occasion when I make any recharge immediately they are deducting my balance on account of that. Kindly notice that being a tiny customer, it has been very troublesome to me to bear extra burden. I am in the deep sea hardly understand what should I do. You would be kind enough if you take the matter seriously with them & have a benefit to me to keep the service alive.

My new Airtel postpaid mobile connection has been suspended today(02March2010) siting that I've not cleared the bills for my previous Airtel postpaid connection (Account number:[protected].

Though I've taken lot of efforts in requesting the cancellation for the previous connection (after several walk-ins to Airtel outlet and sending mails from my official mail id as it's corporate connection) after paying all the outstanding amount. Finally as recommended by the Airtel outlet guys (Jayanagar 9th Block, Bangalore), I sent mail to [protected]@airtelindia.com for cancellation. But I've got no response except the acknowledgement mail for the cancellation request mail. So I presumed that the Airtel postpaid connection is disconnected.

After several months, I took new corporate Airtel postpaid connection with the number [protected]. When I was using it actively, suddenly they asked me to pay the amount which is outstanding for my already closed account. As they've not closed/disconnected the connection, they want me to pay the accumulated charges for the service which I've not used for those many months. I'm deeply disappointed when I heard that. I've given call to Airtel Customer care several times regarding this issue. I've even spoken with couple of Airtel Customer care Floor managers. A Floor Manager M.Gopinath said he understood the problem and promised me that it'll be resolved and all the service will be re-activated within 4 hours. But it never happened. Again I spoke to Mr.Gopinath on the same issue, again he re-assured me it'll be resolved. But it never happened again. On one another instance I talked to another Floor Manager (She) which she also promised it'll be reactivated within 4 hours. But never happened. Finally I thought of escalating the problem to the Nodal Manager Ms/Mrs. Meenaxi. When I gave a call several times, it went unanswered.

With lot of frustration and deep dissatisfaction on Airtel Postpaid service, I'm hereby like to file a consumer complaint. The respective Airtel officers please take the necessary action and get back my corporate connection.

thanks
Sukumar

Please see the mail conversations with the Airtel Customer care Exectutives:



Dear Sir:

Thank you for contacting Airtel.

According to your previous interaction, you have expressed concern regarding the inability to receive Incoming and make Outgoing calls from your Airtel mobile number [protected].

We understand that this situation must have inconvenienced you.

We regret to inform you that we have no records of your disconnection request and hence the charges towards your account number[protected] are valid.

Also, we request you to make payment of Rs. 1986/- towards your old account to enjoy uninterrupted service.

Further, we would like to inform you that the outgoing service has been released for the above mentioned number currently.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards,


Venugopal Chandran
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=DF206693CCCD...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: sukumar.[protected]@oracle.com
To: [protected]@airtelindia.com
Cc:
Sent: 26/02/2010 13:04:43
Subject: Re: Acknowledgement Mail.

META charset= ISO-8859-1 BR
Hi
I didn t get any response for this mail.
Kindly re-activate the service after waiving-off the charges or at least do me a favor by confirming me that the connection for mobile#
[protected] is disconnected unsubscribed.
Can this be done within nxt 24 hrs

thanks
Sukumar

[protected]@airtelindia.com wrote:
Dear Airtel Customer

Thank you for writing to us.Your request has been registered with us
and your unique reference no. is[protected]. Request you to quote
your unique reference number for future interactions. We shall get
back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email
whenever you write to us for a quicker response. Do not include any
space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Mobile# [protected] - Reactivate the outgoing calls
Date:[protected]:00:52 PM
From: sukumar.[protected]@oracle.com
To: [protected]@airtelindia.com
Message body:
META charset= ISO-8859-1 BR
Hi
Recently I learned from the Airtel Customer care executive that all
outgoing calls are barred for my new mobile# [protected] for the reason
of my unpaid bill for the other Airtel number which I took some times
back.

But the other mobile number connection was asked to disconnect by me
very much earlier and the request for the cancellation for that number
is also sent by email to [protected]@airtelindia.com much longer time back.
But due to some reason I ve not got the acknowledgement for that
cancellation request which I presumed that it s disconnected honoring
my request. Also please note that I ve paid all the bills for that
number at the time of sending cancellation request mail. But now if
you re asking me to pay some Rs.1950+ amount I can t pay that as it
could be accumulated bills for the service which I ve never used.

Hence I request you to waive-off those unused charges and re-activate
the service (outgoing calls) for my new mobile# [protected] as soon as
possible.

thanks
Sukumar

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Sir
my airtel DTH not working 20.01.2010 In set up box no signal found .I call customer care he is many time told me recharge set up
box .I recharge set up box Rs100 after recharge no channel found.& no signal found In 14.02.2010 service engg. come my home he repaired DTH & 20.01.2010 DTH not working Sir my Cost.ID [protected] .in 02.03.2010 i call customer care i tolled my set up box no signal found he told me first recharge your set up box Sir I loos already Rs 300 why recharge i told first reaper my DTH set up box after i am recharge .he told me first recharged.sir why i am recharged already loose Rs 300. Plss suggest me what can i do.

airtel has activate services of picture post from 555630 & 54321 and deducted amount from my prepaid number [protected] without my consent and continously sending sms from these numbers and disturb us. I want to deactivate these services and my deducted amount back.

FORM NO.-1975142
AMOUNT PAID IN CASH-1500
DATE- DECEMBER 2009

EXECUTIVEE NAME-PRAMOD KR RATHORE
M-[protected]

SUPERIOR NAME- DILIP KR DUBEY
M-[protected]

CASE:- NEAR TO 10 NOV PRAMOD KR RATHORE came against my request for Broad Band connection in AIRTEL to my Residence with all Valid ID Proof form AIRTEL. Told to give 1500 in cash ,got form filled and took time of 7days to get same done. 5 members team visited after 5 days for laying the Line on which they failed. Hence they are not reverting to my request of Money Refund of 1500. Pls do the needfull
My Mobile No. Is- [protected]
Name- Manish Misra

sir/mam

I am nimrah meenai a user of airtel landline and broadband service.My ph no. is[protected] and my account no. is 11362911. my request is to please immediately deactivate selective calling service and activate access to other telephone number.



thank you,
nimrah meenai

Dear Sir,
I have two Airtel mobile connections, but I am not getting Punjab tower signals at my address given above since last 25 days. A Airtel tower is situated at Village Ahlupur three KM from my residence. As known to me the same tower is not working due to non-payment of rent to the land owner. Being on border of Haryana I am forced to select the unwanted network.
Please take my problem seriously, otherwise I will be forced to say good bye to Airtel. With Thanks.
Yours Sincearly,
Karamjit Singh Bajwa,
VPO. Bhagwanpur,
Teh-Sardulgarh,
District Mansa, Punjab
Mobile Phone Numbers- [protected], [protected].

I am using Airtel DTH from October 2009. In January 2010 i have moved from Indore to Hyderabad. I have transferred my Airtel DTH from Indore to Hyderabad.

After reaching Hyderabad i contacted Airtel customer care for Reinstallation of my Airtel DTH connection. On 17th February i called to Airtel DTH customer care for reinstallation, they have given me installation date of 20th February morning 10 AM. I have waited for the whole day but no one came.

Again i have called customer care to check booking status, this time customer care told me that that there is no booking for my Airtel DTH connection, i have told them that i have already booked but they told me again that there is no booking detail. I have logged again my booking. This time they gave me booking date of 24th February 2PM, but again nobody came.

I am surprised when I called to customer care they told me that my complaint is closed, how disgusting it is. My problem is not resolved and they closed my complaint. I again booked my complain this time they gave me date of 27 Feb 10 AM, then 28th Feb 10 AM & 6 PM. But same happen again no one came only I got calls from Airtel DTH delhi office. They told me that your problem will be resolved

Then on 28th I gain call to customer care now they again me date of 1st March 2PM time, but again nobody came. I am totally frustrated with their services. On 1st March i again call to customer care & told him the whole situation & I also told then my complaint is already mailed by customer care executives, then he told me that none of your complaint is forwarded.

How irresponsible they are. I am calling from last 2 weeks but there is no response, how badly they behave. Also I have de installed my Airtel DTH from Indore on 22nd January 2010 and till today i am not using their services but some 9 Rs is deducting on daily basis from Airtel DTH account.

How they deducting amount until i am not using their services.

I am mentally too much frustrated by their responses & without using their services they already deducted 100 Rs from my Airtel DTH account.

My request to help in ONLINE booking was passed on by Airtel to one of their agents who booked my connection posing as an Airtel executive. Airtel is now washing off its hands and are denying me the ONLINE booking discount. Please tell me where I can lodge a complaint. I stay in New Delhi

MICRO MAX PCMCIA DATA CARD FROM AIRTEL Complaints - TOO SLOW SPEED
View all MICRO MAX PCMCIA DATA CARD FROM AIRTEL complaints
MICRO MAX PCMCIA DATA CARD FROM AIRTEL
Posted:[protected] by Ram Pal Send email


TOO SLOW SPEED
Dear Sir,
This refers to our data card MMX610P with AIRTEL No.[protected] connectivity problem since two months,I had have contactd several times to Airtel for slow speed after a month i got instruction from them to contact Micro MAx for this problem. Besides i had purchased this data card from Airtel then why should i contact to MicroMax.Being a service personnel i can't visit to Airtel and Micro Max every time.
So i would like to request you?(Airtel) please solve my problem at your end why should i contac to Micro Max(Third party).I paid to you not to Micro Max so you should solve my problem at your end or refund my money.

Thanks & best regards
Rampal

My landline no is[protected] & i reside in top floor.My complain is that ur linesman has illegally wired my terrace of other building occupants connection without the undersigned permission causing hardship & damaging my terrace wall.kindly remove other landline connection from my terrace wall immediately or i will left with no option to seek the door of law.The same request has been done to ur costumer care but they are not responding.Pl. treat the same as serious and look into at utmost urgent.

Balkrishna Begrajka
Sec.5/846, sf-2, Vaishali,
Ghaziabad.

Sir, I have not applied for "Ring Tone" service, but despite the fact the Ring Tone service has been activated on my number ([protected]), and charges of Rs. 100 (approx) have been deducted without my knowledge.

I would request to get it stopped immediately and whoever has made this illegal practice from the Mobile Service Provider's (AIRTEL) side, that person may be punished and amount may be refunded to us immediately by the company.

Thanks.

Few weeks ago i received a message from airtel which reads "your subscription for filmybuzz has been renewed. You have been charged Rs 10" and Rs. 10 was deducted from my account. But i haven't subscribed this servive ( Received 6 or 7 such messages).

After this i was constantly receiving messages (3 or 4 messages per day )from 555630 which reads "filmybuzz:............ ... Post link: http://m.mobshare.in/r/..."

Also, whenever i recharge my account, after few hours my account balance shows Rs 0.0 ( I had lost at least Rs 100 due to this)

I also send STOP to 121
But i got a reply "There are no services active on your mobile." ???

Today i contacted the customer care at 121 and he promised that he would stop the service

but it had activated another service which again caused me to loose my money. This service was "Airtel Picture Post Bolly"

Then i tried calling *121*5# , it shows me that there are two vas services activated in my mobile . Then i selected one of the service and reply with 1 to syop the service. It says thanks for using the STOP service.

Then i got a message from 1210 which reads "Your request corresponding to Airtel Picture Post BOLLY could not be processed. please try after some time."
I tried this over a dozen of times but i got the same results

Due to all these, i started loosing trust in you. I mean , how can you automatically start a service to a customer without his permission and charge him for things which he never does.

I politely request you to please stop these services as i haven't subscribed to them do not want them. My number is [protected]

Your Unhappy Customer
Ajay Prasad
[protected]

I am unable to use some NOKIA 5800 express music applications with airtel sim in it. Application such as TOUCH PIANO and TOUCH GUITAR are not working and below error coming -

"Detecting error

[protected][protected][protected][protected]

This application didn't allow to run on your phone network. ( only India telco Simcard ).


However, if i remove the airtel SIM and use it on my Vodafone Cellular SIM it works properly. Also work with vodafone / reliance / tata and other sim cards. This has been also checked with airtel customercare but no resolution given. Therefore please get the same checked too and address it suitably

Note:Do Not Pay The Money (500 Rs.)- AirTel BroadBand Connection

1)Bcoz When You Query about the coverage the Customer Care will tell you that Coverrage is thier in Your Place
2) After You Pay the Money You have to Go behind the Customer Care every day Asking for the Connection.
3) At last they will say they dont have connectivity in the place where you are staying.
4) And still you wont get your money Back if you ask for the money they will take a request and send a message to ur mobile that one of the executive will calll you for the Confirmation and you will get the money after 15 days from the day of confirmation.
5) But After 15 Days you wont get any call Again you have to keep on calling the customer care for the
Cheque Again the process will start from step 3.

Hi Team,

I am a user of the Airtel Network (mobile number [protected]) and would like to inform you that I am now very disappointed with your service. This is 5th time to be precise that I have to re-iterate my problem to your company (4 times using 999 and now finally writing you an email.).

I had received an sms from your end a couple of weeks back saying that ‘you have been charged for Rs 10 for 10 days for using filmy buzz. I don’t even know what that is. The moment I received this message I had immediately checked my balance and to my surprise the amount was deducted from my account. I then contacted your nearest branch in Vasai ( Thane , pin code 401202) and they told me to speak to a CRE on the number 999. I then explained my problem to him ( Name of the CRE Mr. Sunil Yadav) and after checking everything from his side he informed me that there was a problem because of the system and your amount will be credited back within 4 hrs. I patiently waited back for almost throughout the day but neither did I receive any message or any call pertaining to this. Finally the next day I once again contacted the same branch and they once again told me to go through the same process. Quite rightly this CRE also informed me that it was due to an error and my money will be credited back within 4 hrs. When I informed him that the same thing was told to me yesterday as well from some other CRE, he says that he has no clue about it and asked me to have trust on what he says.

Finally after having no options I trusted to what he said but nothing happened. It was almost 7 days that the amount was not credited and I did not even bother to come once again to you centre and start chasing this again with some other CRE. I said to myself Forget it !!!!!!.

On Tuesday ( 23rd Feb’10) I received an message saying that Film Buzz subscription will be renewed in the next three days and you will be charged Rs 10 for 10 days. The message also stated that if you want to stop the service please send STOP to 121. When I did that, I got a message saying

“There are no services active on your mobile phone”. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I though this might an error from the system and hence I re-send the message again ( atleast 10 times). Once again I got same reply that there are no services active on your mobile phone. This was irritating and hence I decided to step in to your center again. The person in charge of the centre Mr. Sanjay, himself spoke on the number ( 999) and this time I got the information from your end saying that I have used the picture post on my mobile. I explained this to the CRE that I have never used Airtel live or neither have I used any of this service but he said that his database says that and hence I should have used it. I did not wanted to waste more time on this and I only requested him to unsubscribe me from this service and also informed him that I do not want any messages from you regarding this. He agreed to this and to be on the safer side Mr. Sanjay had set s service so that I don’t receive any junk adverts and also the URL link to Airtel live was deleted.

On Thursday ( 25th Feb’10). I got the same dam message again saying the same irritating lines

“you have been charged for Rs 10 for 10 days for using filmy buzz”

I checked my balance immediately and yes the destroy was done.

YES, I WALKED BACK TO YOUR SERVICE AGIAIN AND THIS TIME ( 4TH TIME) I EXPLAINED THE SAME GRIEVANCE TO CRE AND TOLD HIM THAT I WANTED TO SPEAK TO YOUR SPERVISIOR.


The CRE transferred the line back to the supervisor and she ( Supervisior) said that I have used picture post. How can on earth can some one says such an official lie and if I have been using this then why did at the first instance did the 2 CRE’s admitted that there was some problem at their end because of which the amount was deducted. She says that she has no idea and was sorry for whatever has happened. I also asked her if this was a service then why did on 121 it said “ there are no services active on your mobile phone” she had no answers to this and I Requested her to transfer the phone to the Manager. I Don’t understand what was the problem was she not listening to this. I had to say this 10 times “Can I SPEAK TO YOUR MANAGER”.

This time it was the Team leader ( Mr yogesh Jogeshwar) who came on the line and started asking me what was my problem. Can you imagine by this time I had wasted 25 mins talking !!!. I was quite clear and informed him that he should be aware of my problem and if he his not “why did he take the call”.??

He then started confirming my problems and even he was unable to answer my below questions:

1. Why did the two CRE’s informed me that there was a problem from the system and my money will be credited back
2. Why even after informing to you’ll on 23rd that I want to unsubscribe from Film buzz received the message on 25th and money being deducted.
3. As Film Buzz is a service and you say that if any one wants to unsubscribe from this can message STOP to 121 and then the reply from 121 is
“There are no services active on your mobile phone:: ?????????????????????????????

Mr. Yogesh informed me that he will register a complaint about this and I shall be receiving a call from your end.

I did receive the call but was at work so informed the CRE politiely to give me the call the next day.

After this there are no calls and I am still waiting for some actions from your end.

If you have read the above carefully you can see that I am not bothered amount the money I have lost (not too sure if I will receive them) but I am concerned about the way you treat your customers.

Is this Customer Service or Customer Harassment ??

I have lost :

1. Trust in you
2. My 30 Rs over the phone
3. Almost 5 hrs chasing this
4. Fuel ( petrol) from my home to your centre.

Can I have some sensible answers to all this.

Patiently waiting by.

Your Unhappy Customer
Mr. Varun Sharma.
( Mobile phone number [protected]).

I received an SMS from TM-CCAD telling me that I won 1million pound in Coca Cola Award-Mobile-Draw 2010 and needed me to contact Mr. White by email address [protected]@hotmail.com
This SMS is 100% fraud.
I never drink CocaCola or Pepsi or such kind of cold drinks,
There is no relation between my mobile service provider (MSP) and CocaCola?
I live in India, my number is Indian Number and if there is any Draw, why it happened in England and I won Pound currency? and Why not Rs. Don't we have CocaCola in India?

I hope Airtel takes an action to stop this kind of SMS or gives warning to people that they have nothing to do with this kinds of Lottery.

Sir/Madam,

My initial internet plan with airtel was a 1099/month plan due to some circumstances i had to change it to the 599/month plan but i clearly informed the customer care i wish to migrate to the 599 plan but instead he put me in the 598/month plan and its a limited plan while the 599 is an unlimited plan, as a friend of mine informed me that to verify my plan request so within half an hour of my initial request i called back to confirm but the representative said that the request had been taken for 598 and cannot be cancelled, well i dont think that a request can never be cancelled, still i applied a new request for 599, after a month instead of getting a bill of 599+taxes i got a 3648 rs bill , and when i called customer care for clarification they said that i had been charged on pro rata basis for 2 day had been in the 598 plan and hence was charged 3000 rs for two days.. is that ethical when i had called back and still informed them to change it back in half an hour.... i have not paid the balance amount as i dont think i can afford to blindly pay it up. all further details will be provided by me on request specifying. i hope a consideration is taken into the matter and i will be happy to oblige any service as deemed necessary

hello, respected sir ,
Here in my city very much airtel net user i am not only 1 of them, here is every person using airtel gprs, but very sad to say dat airtel gprs speed is too suck and slow our money is going in waste coz airtel is gving 2 to 4 kB/s oh no dis is very shameful 4r airtel in available of gprs EDGE service speed hv 2 much more, now i decide to write here about airtel so i request u plz chek my city airtel speed and gv any resolution thanx w8ing for service.
Form. Ikauna
Dist . Shrawasti
Pin. 271845
State. Up east
Contact. [protected]