[Resolved] Airtel — Airtel Broadband Issue | |
Dear Sir/Madam, Here the Issue details are:- Step 1:-> My Airtel Phone line and Broadband internet was down this Sunday May 25th 08 and I raised a Ticket # :-> 7198052 on the same day. Person Visited after 2 days i.e. on 27th May and it was fixed. Step2:-> My Broadband was still not working and I’ve been told to raise another Ticket and I raised that and the Ticket # was :-> 7288504 raised on May 27th The person provided “WRONG RESOULTION” report to the office and said phone is dead. Please refer my above complain number and the phone was already repaired. Step 3:-> I’ve been asked to raise another ticket which is Ticket# 7310986 (Raised on 28th May 08) Today is May 29th and my Brodaband is still down, while phone is working fine. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
no proper response from cutomer care
Reply
Airtel was good in Service.. but seems like Airtel is sold to BSNL.
I have a complaint raised on June 2nd Night, The issue is not even checked or attended from last 6 days.
I have recalled airtel to inform "no action" atleast 8 times.
Complaint number 47143912.
Airtel is loosing its position as a great service provider.. They dont understand people are paying a premium price to get the service & not because of the branding :-)
This is a bad indication of Airtel getting into a normal Indian company mode - of less service more money !
I am furious that escalations don't work - no intimations, no apologies etc, , ,
I have a complaint raised on June 2nd Night, The issue is not even checked or attended from last 6 days.
I have recalled airtel to inform "no action" atleast 8 times.
Complaint number 47143912.
Airtel is loosing its position as a great service provider.. They dont understand people are paying a premium price to get the service & not because of the branding :-)
This is a bad indication of Airtel getting into a normal Indian company mode - of less service more money !
I am furious that escalations don't work - no intimations, no apologies etc, , ,
I gave complaint as my broadband connection is not working, Airtel gave this SR#:35847436, and the resolution time by 13.30 on 20/07/2013. But as of now there is no resolution and no follow-up their side, i my self called several times after they breached SLA (the agreed time). After my several follow-ups also they didn't give any support, Airtel customer care executives & manager (madhu) said they will get resolve in 2 hours from last 1 1/2 day, On my every foloow-up they use to say this only but no resolution. So i want to sue them and i am demanding them to pay back my one year payments. What ever i paid under this connection last one year, pay back to my account. Because they completely failed to give services and cheating from last 1 1/2 days, these days i lost my time also, due to waiting for them. So requesting for help to get this.
Regards,
Srinivasa
[protected]
Regards,
Srinivasa
[protected]
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