Airtel Complaints & Reviews

Hi

I have applied for the postpaid connection of Airtel and paid the refundable deposit money of Rs 599/- (refundable security deposit of 500 and 99 towards Sim charges) via cheque in favour 0f N.S. SYSTEM DEVICE (AIRTEL) and was informed that the service will get activated within a week.

But till today, its almost a 2 months, I have not got the connection for the same and not even had communication from Airtel. I feel that i have got cheated in the name of the said scheme.

I have also addresed my greivance to the " AIRTEL" lower parel office on 25th June, 2008 and its almost a month passed for the same without any response from Airtel. Please find depicted the below communication with airtel for the said scheme.
[protected][protected][protected][protected]
To

The Manager,
Bharti Airtel Ltd.,
1st floor, Peninsula Chambers,
G.K.Marg, Lower Parel,
Mumbai – 13

25th June, 2008.

Sub : Not in receipt of new Sim and Mobile No.

Dear Sir

I have applied for your new postpaid scheme for monthly rental of 199 and paid the
cheque no. 694622 dated 26/05/08 in favour of N.S. SYSTEM DEVICE (AIRTEL) amounting Rs. 599/- (refundable security deposit of 500 and 99 towards Sim charges).for the said scheme. I have been provided with the customer copy of Subscriber Enrolment Form, serial no. B340362

The cheque got cleared from my ICICI bank a/c. on 30/05/08 but still, I am not in receipt of new sim & mobile no.

I would urge you to please look into the matter on the priority basis as its almost a month passed away from the day of application. I have a full trust on the service of “AIRTEL” being a customer for 2 long years.

Waiting in anticipation for your quick response.

Regards


KIRANKUMAR GUPTA

Encl : Xerox copy of Subscriber enrolment form, serial no. B340362.
[protected][protected][protected][protected]
Please advise me with the next course of action in this matter. As i am facing poor service and feedback from "AIrtel' officials.

Hoping to get the favourable response to my grievance.

Regards
KIrankumar Gupta

Everyday from my balance one rupee gets deducted.I have been facing this problem for the last few months.Then i contacted customer care and i was informed that mine connection comes under airtel daily rental plan something, so i need to do a validity recharge of 800(1 year validity).Then I did my recharge.Now also daily 1 rupee is getting deducted from my balance, and when i contacted the customer care I am again asked to do another validity recharge for 1 year.When i asked the guy why this problem is occuring he just disconnected the call.Can you help me regarding this???

"DETAIL THIS NUMBER-[protected]

respected sir above subject for lots of complain i was given to airtel care but problem as it is so do needful my cell nub is [protected] i m from gujarat i purchase this sim from last 4 year but service is very bad i feel and my lots of complaint close without asking me which was open in my account already so now plz do needful
bad coverage for i active service +91568 RMCA service but airtel told me that i can get misscall alert within 6 hrs but i could not got it within 6 hrs so this is bad experiance for me

Respected Sir,
I am an airtel user, My cell no.is [protected], for more than four years, but of late since March i am having a problem regarding GPRS service. I have complained to customer care service many times and these are some of my complaint numbers.
[protected] - [protected] - [protected] - [protected] - [protected] - [protected] - [protected][protected] [protected].
On part of the customer care service, they have done what they could do to rectify this problem, but the GPRS problem still persists.The problem is, prior to march, i was getting GPRS service without any problem and the network that i was getting on my cell info was GANGIMATTA and the network was a little weak but still i was able to browse the internet services like Airtel Live, Airtel Online, Mobile office, without any problems and i was a regular user of it but after that a new tower was erected in the vicinity of my residence and the cell info display showed BANTVAL-LORETTY.and i was getting full network signal, since then i am having a problem getting GPRS service the message i get is : (Packet Data not availabe, Check Network Service).But the real problem is that when i move away from my residence say about TWO kilometres in any direction the Packet Data is available and GPRS is active and when i come again towards my house it is automatically deactivated, i am using a N95 8GB cell and it requires GPRS service for many applications as i don't want to change to any other service provider as Airtel seems to be one of the best GPRS service provider in my opinion.
So i kindly request you to take some urgent appropiate action to solve this very PECULIAR problem as soon as possible.
My address is as follows:
Magdalene villa,
Loretto padau, Amtady village,
Bantval.( D.K )
Pin:574211

My email ID :[protected]@yahoo.com

From,
No : 4152/Pers
Ravi Sonvane 08 Jul 2008
Headquarters 3 Infantry Division
c/o 56 APO

To,

The Manager
Head Office
Bharti Airtel Ltd
Near Tulsi Complex, Hazrat Ganj, Opp to KD Singh Babu Stadium
Lucknow (UP)-260015


NON ADJUSTMENT OF MY MOB BILL FOR THE LAST THREE MONTHS ACCT NO :[protected] MOB NO [protected]


Respected Sir,

1. With due respect and humble submission I request to state the following few lines for your kind consideration and favourable action please.

2. I was using Airtel postpaid connection No [protected] since Mar 2007 til Apr 2008 and the services provided by your company was incredible and upto the expectation. As you are well aware that I was a high value customer for your company. During Feb 2008, I wanted to change my plan from 249 to One India Roam Plan being so economical. On 05 Feb 2008 the concerned franchise (i.e. Sagar Enterprises, Sadar Bazar Meerut (UP[protected] was enquired by me to get my plan changed from 249 to One India Roam Plan, accordingly they requested for a written application for change of Plan.

3. On 08 Feb 2008 I submitted an application stating that my plan be changed from 249 to One India Roam Plan with effect from 10 Feb 2008; despite my repeated requests, they failed to do so till 23 Apr 2008. On 24 Apr 2008 again quoting my previous application reference I requested for my change of plan and the plan got changed on that day itself, subsequently my bill was generated according to 249 Plan showing an outstanding amount of Rs 8737/- and immediately they disconnected my connection due to payment outstanding to the company.

4. However, I enquired with the concerned franchise to adjust my bill as per New One India Roam Plan with effect from 10 Feb 2008 to 23 Apr 2008 as their reply was that they were not in receipt of my application dated 08 Feb 2008. The receipted copy of mine was produced to them for their ready reference, after a long conversation between me and the Manager of concerned franchise they decided to resolve the case by paying Rs 6500/- alongwith NOC as they said the bill will be produced to me after the final payment. Legal Notice from Advocate has been recd for the same without any fault from my side.

5. Finally I requested for my final bill but they requested first for clearance of outstanding amount of Rs 6500. Keeping in view of the above fact you are requested to look into matter and grant me the genuine waiver and fwd me the full itemized bill for my rectification and final payment to your company. If you could resolve the case within a stipulated time frame it would be more feasible for me as the concerned franchise is unable to resolve the case so I decided to put an request complaining the fact as the issue got delayed by many days.

6. I shall be very much grateful for this act of kindness and an early action to this effect will be highly appreciated and solicited at your end please.

Thanking you, in anticipation

Yours faithfully,

Please note that Rs.30/- Top Up Voucher Sl.No.[protected] has not yet been recharged since last three days. Message shows "THIS VOUCHER IN IS PENDING STATE"Customer care (121 toll free) could not give any positive reply till date. They are only advising me to return the top up to the shop from where it has been purchased. Is it possible to recharge the amount ?

Krishnendu Ghosh
[protected]

SIr,

I have several times sent a message to 121 to cancel my GPRS service, but withought any response from. For some reason I am not able to get connected to the internet and I want to cancel the service. To my surpirse I find that my bill was formed both for the calls as well as internet.

I would like to bring this to your notice and seek action.
After having sent the message from myside, I would refuse to pay the bill for my GPRS, henceforth.

regards,

Veena

We have taken two new Airtel Mobile post-paid connection nos. [protected] & [protected] under Corporate CUG Group. We were informed that earlier three post-paid mobile connections viz. [protected]; [protected]; and [protected] will also be covered under the Corporate CUG Group. We have submitted all relevant documents vide letter dt. 19.05.08 to M/s. Bharti Airtel, Okhla Industrial Estate, New Delhi for confirmation that all these Five nos. Mobile connections are in one Corporate CUG Group.

It is regrettable that no intimation/confirmation has been sent to us till now whether these five mobile nos. are part of Corporate CUG Group in the name of our Company, viz. KSK DIBBIN HYDRO POWER PVT. LTD., C-1/7, Sector-31, NOIDA, U.P.

CHETAN SHARMA
DY. GENERAL MANAGER-HR
KSK DIBBIN HYDRO POWER PVT. LTD.
c-1/7, Sector-31, Noida
Mobile: [protected]

I have been having a dispute with Bharti Airtel Cellular Services for my mobile number [protected] since June 2007. This is for the network in my area of residence. I have made several complaints to Airtel in the last 12 months but they have not bothered to do anything about it. The network is really weak and a lot of residents are facing major trouble. I also managed to get the details of the nearest network tower in the area, which according to them, is placed on a residential building near my area of residence. The fact is that the info is wrong, as the building has been demolished 6 months back for re-development. The company has not sent a single technician to my house to check the frequency, which a telecom company should be doing as their first investigation procedure. I've always got contradictory info from all the people that i have spoken to in the Customer Care centre. The higher authorities are not helpful at all bcos they refuse to be available for any discussions. I have sent several emails to the higher authorities for this matter but they have not replied for even once. I cannot change my mobile number since am a businessman. I work as a consultant and cannot change my number as a lot of clients have got my number. I ahev already suffered financial loss in business as my clients are unable to reach me bcos of the poor network. I have a general agreement wid Airtel that i shall pay the bills as long as i get uninterrupted services. There is a major discrepancy in the services and they have not delivered what they promised. They have also been distributing my number to external agencies and i've been going through mental harassment. This is going nowhere as the call centre system is very protected and i dont understand what further action should be taken. Please help.

Sir,
I have the airtel prepaid connection No.[protected]. I need detailed call list for the past three months. If it is possible, pl send the list to my mail address.

I under signed Mr. Marcellous had purchased Airtel new Prepaid connection from Bangalore valid for 2 years from Retail agent. They gave me understand that I could re top the card from anywhere in India.I came to Bangalore & Chennai on business and try to top up my prepaid card.And my surprise I saw that it is showing 2 balances like current balance and A2A STD VOICE BAL. I top up my card times in Chennai for 222 Rs. And both the times...

My mobile no. is [protected]. Suddenly I found that my sim is Locked.

Subject: Deduction of credit without request

Dear Sir/Madam,

My cell number id [protected]. I neither subscribed any service nor made any call from my cell. But the amount has been deduced from my mobile balance since june 4th without my knowledge and any information. i had recharged my mobile on june 3rd for Rs.50 and on the next day i noticed that Rs. 33 was deduced.When I contacted with Airtel Customer service for knowing the reason of Deduction of credit, the customer support told me that you had used our airtel live services for browsing and downloading purposes, but i didn't .
Two days later (june 5)I recharged for Rs.50 and on the next day, i noticed that Rs. 30 was deduced. I had contacted the customer support, they told me the same reason what i had before.
So i decided to unsubscribe the facility of AIRTEL LIVE.. Even though AIRTEL LIVE was deactivated, my amount was deduced . My balance was deduced whenever i recharged my mobile... I have contacted often for this, but they told the same without any useful response (They replied me that you have downloaded the pictures, games & You have made the STD call..but i didn't). If so i downloaded uncertainly, i have to get any messages from airtel but i didn't get any message from airtel...Since now, I have lost the amount around RS.250(two hundred and fifty).
I contacted the customer support often, they gave me the same reply of "Hereafter u won't get any fault"...
Today also i recharged for RS 50 in the morning, but my balance has deduced RS.37...
For the past two months, i have this problem...
Give me some solution for this matter, this would create the negative impression to your network among my surroundings...








Regards,
Sobers
[protected]

my sim is blocked by mistake. now its asking for PUK code. Please help me out. my mobile number is [protected]. i am right now in karnataka (Bangalore). this sim is of Bangalore only...
SO, MY SIM PIN NO. IS [protected].

i priyanka sehdev, am holder of an airtel landline connection in new delhi.my no. is [protected].i ve never asked for a caller tune on my landline phone but it has been twice that i come to know from others that there is a song on the caller tunes and hence some charges are added on my next bill. so please stop duping your customer of forced charges and stop putting caller tunes .

Respected Authorities,

Someone has placed an ad as "call girl service" & "escort service in hyderabad" and has given MY post paid cell phone number. My number has also been registered in this website by that same person. I don't know who did this. But whoever that is is a notorious criminal.

Please treat this as important & urgent and kindly take action on it. I am receiving several calls since yesterday and I am gonna cancel that number with immediate effect.

(I do not wish to reveal my identity here on a public forum. You can correspond to me via my email address provided.)

Thanks

Am getting messages like "Hi Arasu you have a msg from Lavanya, sms RMSG 168 to 52255" If I send such msg, then my balance is reduced by Rs. 3/- Per sms. I don't want to get any such messages in my inbox, if anyone know the solution kindly intimate me please.. Thank you,

Regards,
Arasu
[protected]

No network coverage at all in Mumbai from morning 9:00am on Friday, 18th July 2008.
Customer Care Services seem to be busy.
No prior notifications sent.

I suffered with rude Airtel customer service in chennai. I was an airtel customer in chennai under corporate CUG for almost 5 years ([protected]). In 2007, i moved to hyderabad. So i sent a mail to airtel, asking them to disconnect the service and send the outstanding amount to my email alias. They disconnected the service and sent me an acknowledgement for the same. Later, instead of sending the bill to my alias as mentioned in the disconnection mail, they started calling my friends, using the frequently called numbers in my bill. This is against customer privacy policy and they are not supposed to call anyone, using my list asking for me. For their negligence, other folks had to suffer their torture at odd timings. For one of my previous collegue, a lady from airtel customer care, called and spoke in foul language and irritating them as if she had relationship with me. This, she (airtel customer care from the following numbers - [protected], [protected]) has utilized as a way to reach me. All the days, when my friends were undergoing this trauma in chennai, i kept on mailing airtel mail ids (aes.[protected]@airtel.in, V.[protected]@airtel.in) informing them to send the outstanding amount to my mail id and not to irritate any of the folks on my bill, as i relocated to Hyderabad with no more contacts in chennai. There was no one to respond to my mails and the issues of getting foul language, bad words, vulgar words over phones to my friends (they have even called my friends holding hutch numbers also) regarding this bill payment. They didnot listen, even when my friends had told that i am in hyderabad. This gave a bad taste to me about airtel, boasting about so called customer care service. They are no better than rogues on the street. I am planning to file a case in consumer court with all the proofs of mails and transactions, along with recorded phone calls with the lady speaking foul language from their customer care. Please take necessary action against the concerned folks and against airtel for breaching the customer's privacy policies.