Airtel Complaints & Reviews

Respected sir
IAM A.MADHUKAR REDDY MY MOBILE NO [protected] THIS CONNECTION TAKEN BY BEGUMPET AIRTEL OFFICE ON 2006 STILL I CONTINUED THAT NO I WILL PAY EVERY MONTH BILL REGULARLY. BUT IN THE TIME OF 2.3 MONTHS I HAVE SOME PERSONAL PROBLEMS.SO IAM NOT ABLE TO PAYING MOBILE BILL IN DUE DATE THIS BEGAM PET OFFICE SOME THESE NOS [protected].[protected].BRANCH STAFF WHO WILL HER NAME KAVITHA AND PRAMITHA AND THAY ARE TAKEN MY ITEMISED BILL DOING CALLS ALL OF MY REALTIVES AND ASK UGLY WORDS WHERE IS THE MADHU HE IS VERY WESTFELOW AND FALTH MAN HE THINK AIRTEL HIS FATHER PROPARTY THESE GIRLYS TALKING VERY CRUELY DAILY 20 TO 30 CALS AND. CAL TO MY WIFE TALK TO UGLY. SO PLEASE TAKE THE AUCTION. THAT OFFICE AND STAFF OFTER THAT I WILL PAY BILL. I BELIVING IN THIS SERVICE SINCE 5 YEARS. BUT TODAY ON WARDS AIRTEL IS THE WORRST SERVICE IN ALL PRODUCTS. SO DONT NEVER USE AIRTEL SERVICES cont no [protected],[protected]

I have made numerous requests for over two months for allowing me centrix facility on my landline number[protected] and for helping me to make registration on their website. I have sent emails also to nodal officer. Although nothing has been done till date, I received an email from nodal officer that both my issues have been resolved to my satisfaction. When I pointed out about this fact, nodal officer has chosen not to answer my email.
Satish Pahlajani
[protected]
[protected]

my airtel no. o[protected] has been activated with a package of CNNIBN ( http://t.co/m EX7 w1z-) without my acknowledgement.they r deducting everyday Rs. 1 . kindly deactivate this package as i m in nigeria now.. my balance will become nill this way. i m really annoyed with Airtel for activating such packages without customers knowledge
awaiting for a favourable response
mrs. manjula baijal
[protected] dial from India )

Respected Sir/Mam

I want to bring some irresponsible activity of a Mobile Service Provider of India (AIRTEL).I had taken two airtel lifetime prepaid conncetion two months ago from one of Mobile Store Shop of our city.The no's are as follows [protected] and [protected]. I had submitted the required documents as address proof for the same at Airtel Relationship center and fill up the new connection application form properly.

But without any further notification airtel has stoped the service of these connection. I called up airtel customer care and the executive told me to visit the Relationship Center and submit the document again.

But after visiting the Airtel Relationship Center the Airtel relationship executive said for not receiving the address verification call from airtel customer care the connection has been closed by airtel and those no's would not be work any more and the balance would not be refunded.

I just want to complain about the Airtel service provider if they have address verification procedure it must be by visiting the connection owner address manually or if they called up for verification then the call should be made within certain predefined period so that customer can understand the importance of all incoming calls during that time and would not ignore the call.

I request the consumer forum to please look into the matter and if possible make my connections usable and refund my balance amount by taking proper action.


Thanks & Regards
Kuntal Mondal
Contact-[protected]

I got missed call from the number [protected] on dt. 12.09.2011 at 11.47am. when i called back o that no. was not connecting. please look into this matter.

Dear Sir,

My name is Krunal Thakkar My Airtel Digital Tv Customer Id No.[protected]

last one month i have facing no signal problem i have told 10 to 15 times to customer

care for my complain after 10 comlain they send engineer and take 100 rs for visit

charge but problem still pending, then after 5 call they send other engineer and he told

me that for dish location shifting and take 200 rs. visit charge but problem still pending.

after that i have call to customer care and they told me that engineer will come but

he will take visit chrge, i have already paid them 300 rs. for same problem and problem stiil pending, and they want more rs. what can i do ?

I am a RD of Airtel prepaid mobile.My RD no is [protected].Our TSM(Sushant Kumar Vivek,mob-[protected]) have forced me to provide new sim without document (false document).I do not agree,then he forced me & said "I cut your RD & provide another person"

Please suggest me what can I do against our TSM.

Dear Sir/Madam,

My Name is Vaneet Sharma I am staying at maliviya nagar new delhi. I am using a airtel no. [protected]. begin a user I made a complain to Airtel in 2008 for Drop Call not get proper Network. after this compliant till date I have made around more then 150 complain but still the problem are same.

Every month I check the status of Complain but they only Give me False commitment from last 3 year till date they did not do any thing about the complain which iI have made in 2009, 2010,2011.

I requested you pls there is any low which can solve my problem. but Begin a good paymaster, Good Person and being a User of this Company what is the value of a customer.


Vaneet Sharma

I'm a user of Airtel Broadband services & the number is[protected]. I've been getting disconnection problems of my telephone & internet since April, 2011. I've been complaining continually but, I have not been provided with any proper resolution by the airtel technical team. I lodge a complaint regarding the disconnection almost everyday. Instead of any proper resolution the people from airtel either disconnect the telephone or close the complaint without any resolution. I've this connection from the last 7 years & I've never faced such problems. Now what I think is that Airtel is getting worse in providing services day by day. They don't provide any proper resolution in spite of complaining over & over again. I even emailed the appellate officers but, even the officers are so irresponsible that they couldn't do any good to it.
I want to complain the higher authority of airtel even higher than the appellate officers. Can anyone give me the details of the higher authority?
Please, help me out

My no. [protected]. My balance is being reduced by self activated cricket score service for which I haven't subscribed. I had complained to customer care few days back and now again it has been reactivated. I think Airtel is making fraudulent money by such things.

Also my other no. [protected] was activated with MMS service which again I haven't subscribed. Now I have have stopped using that no. by keeping my balance nil so that there is no further deduction. Complaining here or customer care didn't yield anything.

I wanted my deducted money back.

I Pritam Singh Gusain using Service of Airtel India having Mobile No [protected]. On 10 Sep 2011 in the evening service provider had deducted the amount of Rs 99 and Rs 36 from my talktime balance. Through as massage they intimated that the amounts are deducted for downloading Hungama content game from Airtel. The Truth is this I never visited such site while using internet facilities via mobile phone. I had registered the complaint to Airtel through customer care No 198, but they inspite of registering the complaint they only giving illogical justifications. Please tell me what to do. It is not first time I had earlier switch over the reliance GSM just because of this reason.

i am using airtel network from last 7 years but from last 1 year getting major network problem in my house i have complained company many times but there is no responce from there side
i have registerd complaint on your complaint registration form before also but i dint get any good responce from copany they just viseted my place and they did not resolve my network problem so please registor my complaint again my mobile no is [protected]
best regards
dev

I am a prepaid subscriber of Airtel in Bangalore. I use Nokia 1616 model. There have been multiple cases of activation of VAS though I have never sent any request for subscription/activation. Actually, SMS sending doesn't work on my phone. Therefore neither I can proactively subscribe nor unsubscribe.

First time when it was activated on my phone (a few months ago) I spoke to their customer care and charges were reversed & service was deactivated. Next time the service was de-activated but charges were not reversed (I was becoming a habitual offender!). This time I cannot even contact them without paying everytime I try to reach them.

Since the last few days I have been receiving film gossip messages. I tried twice today to speak to customer care. Each call was charged but I couldn't speak to anyone. I tried then 155223 as advised at Airtel website. Everytime I tried, it happily read out an error message after I keyed in my language selection.

Is this how Airtel operates now-a-days? Can I expect some sane response from Airtel?

Rajesh

I have taken Rs 799/- 1mbps unlimited plan in march2011, evry mnth i am paying Rs 1000/- bill for my fixed landline for broadband services. Now my broadband speed is 200-300 kbps and u people are collecting for 1mbps. Now i came to know that airtel broadband is fully cheating the customers. now i wanna withdraw my broadband connection in 24hrs ,if there is any delay in withdrawl i will not be responsible and won't pay the bill.

landline number:[protected].

mobile:[protected]

shamala esther rani.yadala
flat no: 106,
krishna kalyan residency,
sree colony,
Neredmet X-roads,
Sec'bad-56.

Sir



I had applied for airtel broadband connection on 12th of august 2011 and agent promised me to set a connection in 3 days .After that i keep calling him after 3 days he did not replied ,rejected my calls and then after 12 days on 24th aug connection established. Then i called on customer care for issue related to my login id and password .I called more than 10 times.I try to get online help but and i didnt get my problem solved .They used to keep me on hold ,disconnect my calls ,don't take calls ,sometimes they say we will send u shortly but i did'nt received yet . It cost me more than 70 rs on my mobile bill still i didnt get my Login id and password on airtel.in from where i can see my data usage. I choose airtel because of good services it provides but i have experience of such worst* services that I dont want to continue with this services. If you can provide me my Login id and password then provide me on my email id- avi.[protected]@gmail.com and my landline no is[protected] connection named by Karan Kataria

It has taken 4 months for airtel to supply me a new connection and they are still trying..not only did i arrange for the permission to install in my society but also helped them get 12 new connections but alas 7 other people have got connections and not me....

someone came and installed the phone and later disconnected the same...Have filled 2 different forms with 2 CEF numbers. Have given 2 differnt cheques...How ridiculous can be the sales team of a organization like Airtel!!!!

I have posted on airtel presense in the past but no luck.....I would have called them a 1000 times....this is so crazy....Even my cheque would have been encashed....should i report this to consumer forum or take this to the court....

No one is really bothered..I have been talking to the complaints department with Neeru and Pradeep for over 6 weeks but no one seems to be taking the ownership...they enjoy all their leaves for sure...5 minutes is a life time for them...they would arrange a callback which has not come in 57 times they have arranged for one....even the complaint resolution team is a joke..

I just spoke to some one right now and he said even Sunil Mittal cant get your phone connection activated right now at this hour..as it is he is focusing on SOuth Africa now....

I have had airtel for 10 years now and have a feeling now that its not worth keeping....I'm going to put these comments on every blog and website I come across.

Umang

Sir,
Airtel is not providing me the dynamic locking facility for 41229217, I only get false promises and very very good lip service, this problem was to be solved by August 24th, but there is no development on the same, also they have not sent the hard bill copy for the period ended August 25th, may be another trick to collect penalty as people may forget, over all very very poor response from this company.
Regards,
Sudhin
Bangalore
September 10th '2011

Customer ID - [protected]

I have selected Airtel DTH connection and have paid Rs.2790 through 'Shell Tranource' on 27-Aug-2011, after getting a confirmation Ms.Priti from Airtel, that the installation shall be surely done on Sunday. Accordingly I received an SMS from Airtel with Cust ID [protected] and an acknowledgement of receipt of Payment. I also received an SMS confirmation that an Engineer will be at my house at 13:00 hrs on 28-Aug-2011.

Since then I had been calling your number [protected] and [protected], but I was frustrated with the kind of replies I got. There were so many confirmations but none were kept. I was at home for 3 continous days waiting for the Airtel engineer. I made several followups but the customer care executives I spoke to had no information about the status, nor could they give me any number to verifiy with. They were also very very ADAMENT.

The Dish was installed on 06-Sep but the box he brought was non-HD. Again a service failure. I was told that the HD box will be installed on 07-Sep. But again as it was Airtel service, no one turned up. Again after so many calls, the guy came on 08-Sep.

I had bought this connection under the scheme of Rs.2790/- which included 2 months of free channels. After activation, I was able to view a few channels, but some normal Channels and all HD Channels were locked. I registered a complaint on 09-Sep and I was promised that all channels shall be visible by evening. Once again Airtel's false promises. Now suddenly all the channels are locked and I get an error code of 6 - zero balance. Whereas I should have 2 months free subscription.

I am seriously feeling cheated, frustrated and angry with this kind of response from AIRTEL. I also asked for my cash back, but some shameless people dont understand the frustration. Till now, 10-Sep evening, I have a non-operations AIRTEL DTH HD stupid good for nothing box.

I urge people to seriously think of any other DTH Service but Airtel.

Amol Pitale

To,

Air tel

Please send my monthly E Bill on following E mail ID that is tingo.[protected]@gmail.com

My Number is [protected]

Vidisha Social Welfare Organisation, Vidisha

Hi,

I was promised a cal back from the advisor who called me after discussing the matter with their senior but have not received any call. So If you want me to continue the service with Airtel will request you to call as promised and provide proper compensation as your advisor were not only rude but also abused me and used false and unsocial words.

SO please call me after discussing the matter with your concerned supervisor as I was chased for about Rs13000/- Will require a compensation of about 10% of the amount as I have been harassed a lot.

Thanks and Regards,
SARVESH MISHRA

[protected][protected][protected][protected]
From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Monday, August 08, 2011 1:03 PM
To: Mishra,S,Sarvesh,M7A511 C
Subject: Re: USELESS SERVICE - [protected] [|BAL|Qrc[protected]|]


Dear Mr. Mishra,



Warm greetings from all o[censored]s at airtel.



This is in reference to the email received on the 02/08/2011, concern regarding outstanding amount message received on your airtel postpaid mobile number [protected].



We regret the delay in response to your mail.



We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.



As per your telephonic conversation with the undersigned, we would like to inform you that current outstanding in your account is Rs. 184.01/- till 08/08/2011.



Further, reversal of Rs.85/- can be processed on your airtel account as a one time benefit. Please acknowledge the same so that the same can be processed.



We hope that we have been able to assist you suitably.



Please do write in for any further assistance.



Please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@in.airtel.com. You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved.



You may send an email at Nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Warm Regards Rahul Bawa Appellate Office Bharti Airtel Limited




[protected]Original Message[protected]
From: sarvesh.[protected]@bt.com
To: [protected]@airtel.in
Cc:
Sent: 02/08/2011 01:48:33 PM
Subject: RE: USELESS SERVICE - [protected] [|BAL|Qrc[protected]|]

Hi,

It seems that you have not gone throgh the email completely,

Just the name is matching on it no other details, So its not mine.

Hope this will make things clear.

Thanks for Nothing.


From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Tuesday, August 02, 2011 9:05 AM
To: Mishra,S,Sarvesh,M7A511 C
Subject: Re: USELESS SERVICE - [protected] [|BAL|Qrc[protected]|]

Dear Mr. Mishra,

This has reference to your concern regarding outstanding amount message
received on your airtel postpaid mobile number [protected].

Thank you for writing to airtel and giving us an opportunity to assist you.

We regret the delay in response to your mail..

We would like to inform you that an amount of Rs. 13521 was pending to be paid
from the old account number[protected] with the mobile number [protected] on
your name. Hence, we request you to kindly make the payment at any nearest
airtel relationship centre to enjoy the uninterrupted services of airtel .

We hope that we have been able to assist you suitably.

Please feel free to speak to our call centre executive on 121 regarding any
issue/concern. You can also email us at [protected]@in.airtel.com. You can get in touch
with the Nodal Officer with your earlier request or complaint number if it is
still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.


Warm Regards Shalini Sharma Appellate Office Bharti Airtel Limited

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[protected]Original Message[protected]
From: sarvesh.[protected]@bt.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: 25/07/2011 05:29:19 PM
Subject: USELESS SERVICE - [protected]

Hi,

THis is to bring to your kind notice that how customers of AIRTEL is treated by
advisor and the seniour of the call centre enployees sitting at 198 and the
back office team who are responsible for shorting out the problem for the
customer.

This is in respect to a recent Airtel Postpaid number that I have applied for
which is [protected].
I got a message on the number stating that thier is a due amt of RS13521/- for
some unknown number [protected] which I dont have clue about.
I ignored the message thinking this might be a message send in error.
Their after I received 2 calls from some one from AIRTEL chasing the amt.
I called Airtel on 1 July and had words with one of the advisor who confirme
that the 2 numbers no where asociated as the Date of Birth and Address totally
mismatch and co-incedently the name is matching only. He loged a complain with
ref number 38254133.
Since the number was barred and I wanted it to be unbarred I call again on 2
July and talked to NITIN on 121 who searched all the details and confirmed the
same and promised to put a proper notes as well. But Nothing was done