Airtel Complaints & Reviews

Sir,

Despite my calling three times @ 121 and 198 of Airtel , Caller ID service has not been activated.Please follow up with the concerned section Airtel for appropriate action.
Thanks,
Sunita Kashyap
6085/1, D-6, Vasant Kunj,
New Delhi-110070

Phone #[protected]

Billing Manipulation and then no response from Airtel on numerous followup and complaints - on phone and email. Please see the background in the attached mails below:

===================================================
The followup mail written to Nodal Office on 4th September 2011.
+++++++++++++++++++++++++++++++++++++++++++++++++

Dear Nodal Officer

No response has been recieved though the Airtel committed 3 days have passed.

Can you please stop the harassment and close this issue?

Regards,
Gulzar Ahmed

================================================================================...⇄
From: [protected]@airtel.in
To: [protected]@hotmail.com
Date: Sun, 28 Aug 2011 16:55:44 +0530
Subject: Acknowledgment Mail

Dear Airtel Customer,

Thank you for writing to the Nodal Officer.

We acknowledge receipt of your email and request you to provide us three working days, to respond to you.

We thank you for your patience.

Warm Regards

Nodal Office

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.This is an auto-generated response.

Kindly do not reply on this mail.

Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am to 6:30 pm.


This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.





[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@in.airtel.com; nodalofficer.[protected]@airtel.in; [protected]@in.airtel.in
CC: [protected]@hotmail.com
Subject: RE: YOUR AIRTEL BILL FOR ACCOUNT NUMBER:[protected], BILL DATE: 27-APR-2011 [|BAL|[protected]|[protected]|]
Date: Sun, 28 Aug 2011 11:20:00 +0000


Dear Nodal Officer

Can you please go through the history of this case and help resolve the problem? I have made regular payments for the actual and legitimate telephony services so far until July 2011 - unfortunately, Airtel has barred the outgoing services forcing me to switch off this number.

I have been makeing regular complaints and escalating to your available contact number/executives on 121 via emails and on phone - all I have got is false promises by your executives in addressing the issue in 2 hrs...1 day, 1 week etc...and that calls will be returned in the next hour or so...but nothing moves. The numerous complaint numbers are present in this mail trail and more can be found in your system's record.

Looks like Airtel is making the most of it's losses by charging customers inflated bills for bogus services and earning a good name by providing pathetic customer services.

Appreciate if you can resolve the issue sooner...it's hanging for more than 4 months now...thankfully to Airtel's pathetic response.

Shall also appreicate if you can provide me the escalation path in Aitel and TRAI to be followed for getting this issue resolved if it is not within your powers.
Cheers!
Gulzar Ahmed

[protected][protected][protected][protected]

From: [protected]@in.airtel.com
To: [protected]@hotmail.com
Date: Sun, 29 May 2011 19:14:32 +0530
Subject: Re: YOUR AIRTEL BILL FOR ACCOUNT NUMBER:[protected], BILL DATE: 27-APR-2011 [|BAL|[protected]|[protected]|]

Dear Gulzar Ahmed,

Ref: Email dated 29/05/2011, expressing concern regarding the charges levied towards GPRS service and activation of airtel Live without consent for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We regret for any inconvenience caused to you in this regard.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.

To address your current concern, we have raised a complaint regarding the charges levied towards GPRS service with the relevant team. For your reference, the Unique Service Request number is 37444703. Our team will be contacting you by very shortly with an update on the issue.

You may know the status of your Service Request by dialing *121#.

We have registered a request for deactivation of airtel Live service on 29/05/2011. The service will be deactivated within 4 hours.

We would also like to let you know about the option of activating or deactivating airtel Live service from your airtel mobile by following the simple steps below:

"To Activate - type <ALIVE>and send it to 121 (Toll free)

"To Deactivate - type <DLIVE>and send it to 121 (Toll free)

The service will be activated/ deactivated within 4 hours of receiving your request.

Should you require any further online assistance, you may contact our 24x7 helpline at 12118 (Toll free) from any alternate airtel number. While calling from other service providers, please dial [protected] (Chargeable as per the respective network charges).

We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers' feedback that helps us to improvise on our services.

Please do write in for any further assistance.

Yours Sincerely,

Rehan Yousif
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=BADA3D4AAFCE...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 29/05/2011 18:03:11
Subject: Re: YOUR AIRTEL BILL FOR ACCOUNT NUMBER:[protected], BILL DATE: 27-APR-2011 [|BAL|[protected]|[protected]|]

Hi

1. Very first thing - I have not used this internet service on airtel. It's
the classic case of billing manipulation by airtel.

2. I did not ask you to activate airtel live on my phone and you need to
reverse the charges and confirm.

3. Let me know how can I file a complaint against you for these fraudulent
charges and causing unnecessary stress.

4. I have paid the charges other than the fraudulently levied internet charges
today (Rs 500). And there is no other outstanding amount for the last cycle.

5. I am also appalled at how airtel lies to it's old customers.

I think it's enough of airtel now and time to move on.

Cheers
Gulzar

Sent from my iPad

On May 29, 2011, at 1:51 PM, [protected]@in.airtel.com wrote:

Dear Gulzar Ahmed,

Ref: Email dated 29/05/2011, expressing concern regarding the charges levied
towards GPRS service for your airtel mobile number [protected] and your
experience with customer care department.

Thank you for your mail to airtel and the opportunity to assist you.

We regret for any inconvenience caused to you in this regard.

We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.

We take pride in enhancing our customers with our responsive and friendly
approach. It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.

We would like to inform you that we have already investigated your account as
per your concern with the service request number 37444703. As per your service
request number, concerned department has confirmed that the GPRS plan at Rs.
98/- per month is active on your number with 2GB free and thereafter 30 ps per
20 KB.

The amount has been charged as the browsing was done through airtel live
service due to which you are not in receipt of benefits of free usage of 2GB.
In order to avoid balance depletion in future, we request you to save the
Mobile Office settings as default settings and delete the airtel Live settings.

The amount has been charged as per the usage of GPRS through airtel live at 30
ps per 20 KB and hence, the charges are valid.

We request your kind cooperation in this regard.

We thank you for taking out the time to voice your concern. At airtel, we
believe that it is our customers' feedback that helps us to improvise on our
services.

Please do write in for any further assistance.

Yours Sincerely,

S. Sainath
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=88888EFB 5
6 6 D7795F1184646B7D5296995F91C65AFD8385CB8DA3455B7DD276AA6&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 29/05/2011 12:57:29
Subject: RE: YOUR AIRTEL BILL FOR ACCOUNT NUMBER:[protected], BILL DATE:
27-APR-2011 [|BAL|[protected]|[protected]|]

Hi!

I contacted the Airtel HelpDesk, 121, twice from my mobile today to know the
status and closure of the complaint.

1. First time some Mr. Jatinder Singh(?) came online and when he was not able
to answer and resolve the queries - he said that he is connecting me to his
supervisor. After putting me on hold for more than 1 minute - he came back
saying he could not find his supervisor and that within 2 hours a call back is
scheduled. On asking why and if he could provide me a reference number for
the
discussion - he abruptly disconnected the phone.

2.Second time - Some Parul picked up the phone after apologising for the
earlier incident she shared the status appearing in complaint status that:

i. Airtel executive has called me up on
19th May and explained the answers and now the call is closed. Surprising! I
was in Hong Kong till 20th May - who called me up and explained and closed the
complaint as well?

ii. I asked her for a reference number for
the current and earlier discussion which she did not provide. Then she also
went through the motions like - I am connecting to the supervisor - and after
making me wait on phone for 4 minutes - the call was disconnected from Airtel.

Since you are not able to resolve the complaint - please confirm the name,
email and number of your competent manager to whom this can be escalated for a
resolution

Cheers!
Gulzar Ahmed





From: [protected]@in.airtel.com
To: [protected]@hotmail.com
Date: Mon, 16 May 2011 21:09:53 +0530
Subject: Re: YOUR AIRTEL BILL FOR ACCOUNT NUMBER:[protected], BILL DATE:
27-APR-2011 [|BAL|[protected]|[protected]|]

Dear Gulzar Ahmed,

Ref: Email dated[protected] expressing concern regarding the charges levied
towards gprs service for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

To address your current concern, we have raised a complaint regarding the gprs
charges with the relevant team. For your reference, the Unique Service Request
number is 37444703. Our team will be contacting you by[protected] within 11:30
hours with an update on the issue.

You may know the status of your Service Request by dialing *121#.

We thank you for taking out the time to voice your concern. At airtel, we
believe that it is our customers' feedback that helps us to improvise on our
services.

Please do write in for any further assistance.

Yours Sincerely,

Mohammed Tanveer
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E52660A93354
B7DF2366A6EA17768785F81C7D898CF0197E8180878A[protected]D&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 16/05/2011 19:52:50
Subject: FW: Your Airtel Bill for Account Number:[protected], Bill Date:
27-Apr-2011

Hello

I am shocked to recieve the attached bill for INR 16,205.53

I have not used this much internet services that too entire day and night on
this connection. There is defnitely some problem with the bill presented.

I would like you to send me the comprehensive and complete details of
the visited sites for a review.

Thanks!

Gulzar Ahmed


Date: Thu, 28 Apr 2011 03:42:22 +0530
From: [protected]@airtel.in
To: [protected]@hotmail.com
Subject: Your Airtel Bill for Account Number:[protected], Bill Date:
27-Apr-2011




[IMAGE]






Dear Customer,
Thank you for being a part of airtel's 'Go Green' initiative!
Please find attached your bill for :
airtel Number : [protected]
Account Number :[protected]
Bill Number :[protected]
Bill Period : 26-Mar-2011 to 25-Apr-2011
Your airtel email bill is protected by a unique password which is sent to your
mobile.
SMS: to 121 from your airtel mobile to get your password.
E- Bill password remains the same for every e-bill sent month on month. Kindly
remember that the password is case sensitive and should not include any
special
characters.
*If the bill size is >500 KB, you shall only receive the bill summary. Logon
to
view your itemised bill or registeryourself with airtel selfcare.



[IMAGE]
[IMAGE]





[IMAGE]
To start e-bill, SMS:
STOP PAPER to 121
[IMAGE]
To Update your email id, SMS:
UPDATE EMAIL to 121
[IMAGE]
View last 6 months e-bills by simply sending, SMS: EBILL
letters of the month)> to 121
[IMAGE]
To get your e-bill password, SMS:
EBILL PASSWORD to 121






[IMAGE]
Pay Online: Visit www.airtel.in and click on easy pay to pay through:
¿ Net Banking
¿ mChek on airtel
¿ Credit/Debit card
[IMAGE]
Pay by signing up for:
¿ ECS (Electronic Clearing System)
¿ SI (Standing Instruction)
[IMAGE]
Pay by cash, cheque or credit card at airtel outlets. To know the airtel
outlets near you, SMS: Cash/Cheque/Credit card to 121





[IMAGE]


Step 1: Log on to www.airtel.in
Step 2: Select Mobile and enter your mobile number as the Login ID
Step 3: You will receive a system generated password on your mobile
Step 4: Use password to log in and reset the password of your choice. Now you
can:




[IMAGE]
Get detailed information on last 4 bills



[IMAGE]
Analyse bill usage, trend, personal/professional segregation



[IMAGE]
Mark personal/professional numbers



[IMAGE]
Create a phone book




[IMAGE]


Manage your account from mobile at your fingertips. Dial *121# to know:






[IMAGE]
Outstanding
[IMAGE]
Payments
[IMAGE]
Approximate unbilled
[IMAGE]
Service Request (SR) status
[IMAGE]
Start a Service
[IMAGE]
Hello Tunes
[IMAGE]
Stop a Service
[IMAGE]
DND
[IMAGE]
Bill Summa

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

CHARGING FOR SATELLITE CHANGE

Airtel service centre in Ahmedabad is taking undue charges for DISH ALINGNMENT which is done on their part due to switching over to another satellite.My customer id. is [protected] .After every few days I am being asked to Pay Rs.100 as visiting charges by their employees for changing the direction of Dish.Still I am not receiving signals on my TV.

KAMLESH SEVAK
#[protected]

Hi All,

I'm Jagadeesh I have applied for new braodband connection on 18th Aug 2011. I paid a advance of Rs 1200 for my plan here are my details,

Application number: 274892

Address: Royal Legend Apt, Kodichikkanahalli, Bommanahalli, Bangalore 560068

It's been more than 20 days nobody is there to help me out to get a new connection. I tried reaching the airtel broadband executive as well as to the the person to whom I have given money no one is picking my call.

When ever they see my number they are not picking my call. Luckily one day by mistake they attended my call and when I asked them to refund my money he refused to do so and cancelled my call.

Here are the details of fraud airtel executive member details,

1) Arjun - [protected]

2) Airtel Manager - [protected] ( Incharge of Royal Legend Apt Bangalore)

3)Suresh Zonal Manager: [protected]

Airtel has to take severe action on these people. Its word of caution to all the bangalore people to ged rid of Airtel Broadband connection.

Regards,
Jagadeesh.
[protected]

Dear Sir,

I have enrolled for airtel ip tv connection with braodband ,plan -iptv 1099 on[protected] from my residence 914a,Gaur green vista,nyay khand-1 ,indirapuram,ghaziabad,Customer Enrollement form-2832701.I have one fixed line [protected] with broadband connection .The guy's name who took details is vikas,contact no-[protected],he promised that connection will be done in 3-5 working days and it will be a new connection ,also exsisting will be disconnected once the new line will start,but there was no connection till[protected],i had several done follow ups @121 and 198 during this time.also vikas didnt respond to my calls and at times he switch off his phone.

On[protected] one guy came for connection and he has put the cable and disconnected my exsisting connection,later he said that he hasnt got customer id so he wudnt be able to put the set up box n wifi.then we have to scold him to activate the exsisting line.

On[protected] again i called 121 ,i spoke to supervisor then he gave me my account id-[protected] with new number-[protected], and he said that there is some problem in activating BB connection but will be done in 72 hours.now on same day my account is debited with RS-1750 cheque no -icici bank-215426

Current status is my account is debited ,but still i dont have any response from airtel for connection and its 4th week now ,as promised connection to be done in 3-5 days.

I want to know when i already have BB connection working then what is the reason for so much of delay.I want airtel to compensate me for false promises,agony and no proper services.

MOCKERY OF DND IN AIRTEL MOBILE
NO.[protected]
Registration no.W[protected]
From 121
Date05/07/2011 at 18.51
AIRTEL DOES BOGUS REGISTRATION
My cell is flooded with unwanted SMS
Examples:
DM-GGn Flat from no [protected]

DM-Club from [protected]

DM-Grand from [protected]

etc.etc on DAILY BASIS

DND Complaint site does not work

Strange is the AIRTEL working or 'CHEATING'


Who can help????

Dear Sir/ma'am

This is to inform you that Airtel has charging false rates for messages which is not even applicable and the worst part is they keep changing the offers every day or every week which is very frustrating. I got a recharge pack of rs 77 which gives free sms facility till 10000 messages and i was informed the same thing via message but the moment i got it recharged i merely got the balance and not the message pack, so went back to the market and got the message pack activated which gives me a facility to message to any number @ rs0.09. Everything was going well then sooner 2 days after recharge, I started being charged @ Re 1.00 for every message.

Sir/ma'am, This has become real frustrating to keep on understanding their offers every now and then as they keep on changing and more so over they do not stick to their offers. I think this is a complete cheating with the customers and an attempt to dominate their position by making the customers feel very disheartening. In fact this is a mental harassment which is inflicted on the customer.

PLEASE HELP.

Regards
Pallav Goyal
Contact number- [protected]
E-mail id- [protected]@gmail.com

Unsubscribe my number [protected] from your airtel gclub games service. This is my second request. Shall go for different network if same problem recurs in future.

dear sir,

every month from air tel friendz chat u are deducting 30 rupees. since I am not at all using this.

so here after do not deduct any amount from my number and also do not send SMS from friendz chat. You must repay Rs.30/- as you deducted it from my account. please do needful as soon as possible.

this is my mobile number [protected]

MY COUSTOMER IS ID:[protected] : DESPITE OF MY REPEATED REMINDER & REQUEST TO AIRTEL DIGITAL TV COUSTOMER CARE THEIR
NOT TAKING ANY ACTION AGAINST THE FOLLOWING PROBLEM.

1) REFUED OF RS:62.37 WHICH IS WRONGLY DEDUCTED FOR ACTIVATON
SPORTS CHANNEL .

2) MY REGS MOBILE NO IS :[protected] ID NO:[protected],
WRONGLY SOME ONES ID:[protected] CONNECTED WITH MY MOBILE.
PLZ RECTIFY .

S.M.GHOSH, PH [protected], AIRTEL DIGITAL TV ID:[protected]

Dear Sir / Madam,

It has been more than 2 months since i have paid the application fees along with the duly filled application form and supporting documents to the authorized personal of Airtel Broadband Services in Bangalore. After having paid the fees, there has been no response from Airtel. It was promised that the services will be provided within 2 working days but i am yet to hear from them in spite of continuous reminders and requests through their customer care executives.

Secondly, I have also received the bill for one month from Airtel for services they have still not provided to me. And whenever i have tried getting in touch with the person who has taken my application form, he has been non - cooperative and now he is asking me to communicate only through customer care services.

I request you to kindly address this issue and provide me justice.

Sir,

Topic: Airtel Digital TV Connection not get activated

I've purchased a new airtel DTH Connection by clicking 'Buy Online'.
On 23rd August, Mr. Manish Gupta called me and say the steps to purchase online and I paid Rs.1440 through HDFC Debit Card. (Online Purchase ref. No. 3828557)
---- Manish Gupta | Sales Advisor, connectindia.in. Ph: +[protected]. Fax:[protected] manish.[protected]@vriti-interactive.com.

Saturday[protected] pm) I got installed the Dish and STB.
But till this time (3rd sept.) my Account not activated and can't see any channels.
Says, please recharge your account. (error 6)

My customer ID (as said by the person who installed the equip.) - [protected].
Name: Binukumar KP Ph: [protected]

I called the customer care exec. 2-3 times a day for last 6 days. They says the problem will solve within an hour. But nothing happens.
The phone of connectindia (+[protected], not getting.

Thanking you
Yours truely
KP Binukumar

Hi Sir/Madam,

My Mobile No is [protected], I am not able contact Customer Care Executive from any no given (121, 198, [protected]). When i connecting it's going in IVR after selecting proper keys call is get disconnect.
I confirm with my few friends whom are having Airtel Prepaid and they also facing same issue, but the same in postpaid it's working properly.
Please help us we are not able to resolve any of our issue related balance, other services etc...


Regards,
Manish Parmar

MY MOBILE NO IS [protected] WHICH IS NOW AIRTEL PORT OUT FROM VODAFONE...... WHEN I WANTED TO PORT OUT I GET A OFFER FROM AIRTEL THAT SOME AIRTEL TO AIRTEL FREE MINUTES AND FREE SMS WILL BE GIVEN.. BUT AFTER PORT IN INTO AIRTEL I HAVE NOT GET ANY OFFER LIKE THAT...... PLEASE DO NEED FUL ABOUT THAT...........
THANKING YOU
MITHUN KARMAKR

Hi,

I had requested for new broadband connection on 28th july 2011 through customercare, their executive came on August 2nd filled application(CO0067317) i paid 770 in advance, giving assurance for connection with in 4 working day, but still now they dint given the connection when i enquire them there is no proper response from their side, i asked them to refund my money, but still now i dint recieve any proper response frm..simply they are giving the reference number. ..If i asked further the simply put my call for long hold for about 15 min..highly dissatisfied with this Airtel people.... I Suggest my friends relatives and even my colleague not to take the broad band connection...Finally i lost my 770

Regards
Vinod
[protected]

Subject: network problem
Hello Sir,
SIr, my mobile no is [protected],registerd with OEG india pvt ltd & we r around 100 employes here at VSLP power plant our addres is VSLP power lTD Village =GUrha,tehsil = kolayat, city =bikaner , state =rajasthan
here in past there was good signal & network connectivity & the name of tower was ( VSLP) as shown in info display at our mobile screen but form last 15 days the signal is very poor & almost no coneectivity our mobile display shows tower name ( diyatra).
we are here suffering alot please help & get the tower site started again or else will have to change network provider even BSNL is giving here very good signal strength .
I hope ur service was & willl be the best as in past .
Thanks & regards

--
_______________________
Kapil Singh Tanwar
Maintenance Engineer(Electrical)
1X135 Thermal Power Plant
Gurha ,Bikaner
mob:-[protected]

Respected Sir,

I am a prepaid subscriber of airtel connection bearing No [protected].

I want to get my all incoming and outgoing call details for the period from Jan 2011 to Aug 2011.

My email ID is [protected]@radiffmail.com.

I got a new Airtel DSL installed at my place in Bangalore less than 2 months back. Yesterday (2nd Sept), I turn on my modem and it doesn't connect. I see the router status page which says PPP Down. I call the customer service, they give me a Service Request No.[protected] and say the technician will be at my place by 1:30 PM on 3rd Sept. So far so good.

Now after some time, I notice the router status page now says Invalid Username/Password. I call the customer care again, thinking the router config file might have gone corrupt. Now they tell me that "Airtel is terminating all new connections due to some backend issues. If you want, you can give a request for reactivation". Totally aghast, I give in and make a request for reactivation. The Service Request No. is given[protected] with resolution time as 10th Sept. 11:30 AM (Yes more than a week). So let me get this straight, they have no qualms disconnecting an active connection, without the users consent or informing him, in a blink of an eye. But to reactivate, they take more than a week?

Dejected, I agree, asking the customer care exec. nicely to put it on a priority. In the morning (3rd Sept.), I check the connection again. Still PPP Down or Invalid Username/Password Error. I call the customer care, they say its active now, so I request the username and password. To my dismay, they give me the login details of ANOTHER DSL USER! The user was [protected]_kk (which is not my phone no.)

Yes, you heard it right. I objected, but the exec. says these are my new details. Okay, I try putting these in the router and of course, it doesn't work.

I call the customer care again, this time the exec says, my connection has been "Voluntary Disconnected", meaning I put in a request for termination! A big WTF moment for me!

I ask the exec to pass me on to a supervisor, she puts me on hold and then disconnects (standard tactics I believe).

I call again, this time the person says that the connection is terminated and already they have put a req. for reactivation based on my previous calls (same Service Request No. 3394538). She suggests that the only thing I can do is to wait. My request for a technician to visit my place has also been terminated (oh the irony!), and cannot be issues since the connection is DEAD!

So to recap:

1. Airtel terminates my DSL connection out of their own whim, without informing me.
2. They blame the problem first on hardware, promise to send a technician but then close the service request without informing me.
3. They take the request for reconnection, then say its reactivated, then says its terminated because YOU ASKED FOR IT.
4. Presently, as many times I call the Airtel Customer Care, I get different response, based on my luck and the person on the other side.

So I would request Airtel to get its act together and atleast be consistent with their lies. That, or just reactivate my DSL, pretty please?

On 29 August 2011 I had lodged a complaint against Airtel for debiting my prepaid account No. [protected] with Rs.30 for Airtel Friendz Chat. Yesterday I received a call from Airtel Customer Service mentioning this complaint. I confirmed with them that I did not require this service. I asked them to immediately credit my account with the amount that was deducted, to which the person agreed and said it would be done in half an hour.

From that moment, my phone has become totally inoperational - I am not able to receive nor make calls, I am not able to see the balance in the account, etc. I request that suitable action be taken against Airtel who are harassing customers in any way possible. They are a lot of irresponsible, spiteful and negligent people who have no care for the customer's privileges for which we have paid in advance.

This is the secondime I am being put through such an experience, and I would like a permanent end to be made to this unreasonable torture.

Hoping for an immediate action on your part.

Thank you.

I am really unhappy with the Airtel customer services which I have received so far. On 18th August, I booked this Rs. 7900 package with 250 cashback and HD recorder and paid in cash to them. On 23rd August my account was activated as I received sms from them. When I got a call regarding installation I just requested to install it on 1st Sep. They were ok with this. When I called on 1st Sep. I was told that my booking has expired without even bothering to tell me. I could have preponed it if they would have told me.

Now I am trying to reach them. Every time I am almost through explaining my problem to their executive, the line drops and ofcourse they dont call back. The line has dropped in all of my last 10 calls at some point and they have never reverted back to me once although they have my contact no. on the file. Shameful...