Airtel Complaints & Reviews

I am having AIRTEL prepaid mobile connection in Tamilnadu.Since the services are not satisfactory I decided to change the service provider keeping the number, under number portability.Accordingly a message (PORT [protected]) was sent to 1900 on 06/09/2011. But till date the unique porting code has not been received..


UNNIKRISHNAN

I didnot use Airtel Broadband service from 25 august 2011 to till date due to the technical problems from airtel department of company.During this we are facing many problem from airtel broadband and loss my business around 1.5 lakh.And if we call or email then no body going to proper response either customer care nor Nodel officer.We all know that airtel is big company but we are not big company like airtel ,we using airtel services which give me losses in my business .This is all responsible airtel software or airtel employee whose comit me that your connection will start exact time an we believe on them.this happend 20 days and all employee comit new time and fail their commit again and again .Finaly i frustrate from airtel service and wrote email as follows .

Dear sir,
I was complain at dated 25 aug 2011 to airtel customer then they said that your
broadband will start at 1 sep 2011 till 11.30 but could not start that time
given by you . and then we complain again and we got another complain number
and time given by you for 13 sep 2011 till 1.27 pm.but till now not start my
brodband and landline ,and i got bill from airtel from 2 aug 2011 to 1 sep
2011.what is this?.we are facing problem from your side whenever no dues
payment from my side i clear all previous dues at time. but today 13 sep 2011 ,
i wait according your time given by you not working my brodband and landline.
what is this? i loss in my business day by day through you, and no body to
going me proper response.This is not a way we all know that airtel is big
company but this is not a way ,we all not satisfy your such type of
services.please tell me what is problem actually.

So Kindly request you that please activate my broadband and landline
immediatly, so that we work proper our work.


Kindly I request to Airtel that please fullfil my loss in my business.finally we came to Consumer.
Please help me
Email: [protected]@starwebmaker.com

I, Dev Shekhar Phone number [protected] of MTNL I applied my before said mobile number for portability in Airtel due to network problem being portability number MD595714 with the help of Airtel Relationship Center GTB Nagar. Sir as per the request of Airtel Relationship Center GTB Nagar (Kingsway Camp) MTNL did complied with all the process and deactivate my service on September 09, 2011, the information regarding the same I have given to Airtel Customer Care Center as well as to the ARC on 10.09.2011 for which the Customer Care Center told your SIM has been activated and for the further problem you consult to your ARC, when I visited the ARC they told me it might take 1 or 2 more days for proper activation but till date even after my repeated request and visit to the Shop it has no result and still my SIM is showing SIM not valid. Now the situation is such that even they are not entertaining my call.

It is really very sad for me to fill this form...

It has been 28 day my service request is still not update rather it has turned into a complaint and that too is not getting any resolution since last 3 days...and the new date is given....(ha ha ha)

I requested the CCR (Airtel DTH) on 15th of August to keep my account in safe mode for 3 months, which never happened and when i reached back to india after 20 days my account balance was negative.....

when i called back for the same..i was given a complaint number:[protected]on 11th Sept) and was assured that i would get resolution withing 48 hrs.. which never got resolved..i again called back to them to check the status of my complain and the CCR informed me that i would get the refund by 1.30 pm...

so i waited again...well waited upto next day..and called them back as still there was no resolution to my complaint....

and gratefully i was informed that they again want to launch service request God knows why and this lady RESHMA told me that i would get the resolution by 3.30 pm...

and on calling back again at 3.45 (well as usual complaint was not resolved) i again got connected to RESHMA and she said that i will have to wait till FRIDAY 16th of SEPT for resolution.....and again i received a Service Request number: 11907620

my customer id is: [protected]
hope to get a reply from ur end....

Great services....
Good Going....
YOU GUYS REALLY SUCK.........

My airtel broadband account no. is 16513850.
I have recently shifted apartment (within the same sector of noida). I had heard about bad customer service from airtel in transfer of connections, and I was not in a position of getting into all the hassle, so I decided to get my connection disconnected and go for some new one. After struggling for 3 days with the 121 on email and phone calls, I was able to raise a request for disconnection. (They didn't acknowledge disconnection requests on email, and disconnected the calls when u said u wanted to disconnect).
After 2 days, I got a call from airtel, convincing me to get the connection transferred. I told them my concern, and the person assured me that the transfer would be completed in 3 days. On this assurance, I agreed to convert my request from disconnection to transfer.
Since then, its 7 days already now, and I have not even heard back from them.
All my emails and calls are answered with 'your request is being worked upon. we seek your co operation in this regard'. I have insisted that the team should atleast contact me and give me the status if it is getting delayed for some reason, but they have no answers. I am loosing on my critical work, wasting time following up with them, but all in vain. And they will make me bear the bill for all this time they are taking too.

Why can't you give correct statuses and stop faking on the customer?

Isha

Change of Name and Adress

I need to Change my Postpaid Mobile Sim from My name, birthdate and address to my updated name, birthdate and address(my name and address after marriage), What should I do ?

My Mobile Number : [protected]
Account No :[protected]

Current Name and Address :
Name Prajakta Andurkar
Clarion Technologies, FOURTH FLOOR, TOWER S – 4, , MAGARPATTA CITY, HADPSAR,
Country India
Date Of Birth 10/01/1983


Change to :

Name Prajkta Bedarkar
B 504, Prime Panache, Opposite Primrose mall, Baner Road, Baner, Pune
Country India
Date Of Birth 10/06/1982

Regards,
Prajkta Andurkar Bedarkar

Dear Sir/Madam,

My name is Sahana.A.Earappa and I took a Airtel Broadband(Internet) connection in the year 2010 around May 2010. I called the customer care and went in for a cancellation on 13th July 2011 as there was a lot of irregulaties in the bill even though I was not a frequent user. The cancellation number is 511108 and Interaction Number is[protected] and executive name is Nalini. So I got a confirmation that the connection is cancelled.

After 2 days I got a call from another Airtel Executive saying that the bill which I had to pay for the month of June 2011 will be waived off as it was within the Rental Limit because of no usage and also asked me to keep the connection till Sep 2011 end and this 3 months i.e from July to Sep 2011 will be waived off too. They also told me that my rental will be waived off from Rs 650pm to Rs 350pm and again on the subsequent monthly bill there will be a discount of 20%. The executive from Airtel asked me to pay only Rs 280 after Sep 2011 month. I was however adament about my cancellation and they asked me to think over it and cut the call.

Since I had told them very clearly that I want to go in for cancellation and also got a cancellation number, they never cancelled it and did not send any person to collect the modem.

Later almost a month had passed I started receiving calls from the collection guys, I get about 4-5 calls a day and I start explaing the same again and again and told them to take back the connection.

Everytime there is a new executive calling and I need to repeat the same answer. They do not maintain a call log.

They are threating on the call regarding the payment of Rs1,800 and still have not cancelled my connection. When I explained the same to one of the executive they asked me to make the payment and then they would cancell the connection. They are forcing me to pay Rs1,800.

Then 7th of Sept 2011, I got a msg to my Airtel Mobile Number say that "Your service request reference number for the phone number(Internet) is 3655024. That is they have cancelled on my behalf on 7th Sep 2011 from my mobile number itself. I got a self msg from my mobile number itself. Again the message say's that they will get back to me only on 08th of Oct 2011 and they say its a autogenerated message.

This is increasing my Internet Bill for no fault of mine even though I am not using it and went for a cancellation in July 2011. Again the bill will increase to Rs1,800 + 650.

The company is cheating me and I need justice. Airtel Broadband is cheating me and I am fed up of their harrasment over the telephone and messages. I want someone to take action on this company.

Please help me out.

Thanks & Regards
Sahana

PLEASE UNSUBSCRIBE AIRTEL WAP FOR MY MOBILE [protected]

Hey Sandeep ,

Are you guys playing around with my connection in very bill cycle or trying to harass me , This is my STRONG NOTICE to you that please adjust all the FAULTS in ur BILL cycle for last MONTH or else i would need to go to consumer court and highlight this service of brand like AIRTEL to all leading MEDIA as well.

The customer care executive just told my plan has changed now to 649...HOW ?

You have NOT been able to get my connection activated in now .. all your SLA stands of now use..In addition to you put unnecessary charges on BILL of DSK usage although i had never used as my connection ... Get this resolved ASAP.

This is has been most terrible experience with Airtel...........

Best Regards
Mayank Bhasin
Land line num: [protected] and Account number is16631800.
+91-[protected]
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Two assurances from apllalette ..Service request Num : As per our telephonic conversation, we would like to inform you that your concern regarding reactivation of your connection has been registered with the reference number 3222764 and the same will be resolved by 07/09/2011 till 10:06 AM.
SLA already gone ... NO adjustments made to billing and my Plan changed automatically...
[protected][protected][protected][protected][protected][protected][protected]
2nd Mail on 28th Aug'11 - NO reponse...
Hello Grievance Addressal cell ,

Its more than 10 days when i had written i complaint to your cell and several attempts with appellate and nodal cell BUT action has been taken on my requests , If this would be your attitude , I would have to discontinue with airtel services from immediate affect.

Pending issue's :

Landline deactivated since 1.5 months - No incoming / outgoing
My online account locked - Cannot retrieve password due to this
Wrong Bill generation and poor customer complaint handling by CC of airtel
Slow speed in broadband in-spite of having TURBO plan
Cannot pay BILL online due to all of this

Some more service requests num in meanwhile :
2824712 - SLA 8 hrs . No call , no update ...
I got a call to submit some documentation to activate my connection , I would like to know why my connection was deactivated ?

My Srikanth one of the CC executives disconnected the call in between after making me hold for more than 1 hr...
Similar attempts with other CC executives...

If i would NOT get any revert from your side within 24 Hr's , I would visit the gurgaon Branch in person and escalate this to higher authorities and inform to leading media channels about my grievance and related issue's............

This has been an terrible experience with airtel in first 2 months of service .

Best Regards
Mayank Bhasin
Land line num : [protected] and Account number is16631800.
+91-[protected]

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
First Complaint on17th August - already one month since disconnection

Hello Grievance Addressal cell ,

I would like to bring to your Notice my terrible experience with Airtel Customer service within 1 month o[censored]sing Airtel services.

I got my Airtel connection activated on 1st of July'11 and had paid advance fee of Rs 500 at the time of installation , After the first bill was generated on 17th July ' 11 which was in -ve as the bill cycle was from 11th of each month my landline connection is deactivated , Since last close to 1 month i have been calling up the customer care and raising complaints for the same But every time they raise a new complaint ID and say NO previous complaint can be found , This is simply NOT acceptable and NOT accepted from organisation like Airtel .

Some of My Complain ID's :
1878541
1849156
49159100

In my last attempt today again i recieved the same excuse the that there NO complaints against my account num and new request is NOT possible not due to system issues.

My request would be to kindly take up this issue on URGENT basis and get my connection up and running ASAP , also i have today received bill BUT i donot understand how the bill got generated if the connection was deactivated.

2nd Issue :
I have a Turbo plan - 1199 ( 4mbps ) But since day 1 i have not got speed more than 2 MPBS , i would request you kindly look into this and if such speed is NOT possible in my area kindly let me know , as why i should pay extra if those speed are NOT possible in my area.

Look forward for an favourable response from your end.

Best Regards
Mayank Bhasin
Land line num : [protected] and Account number is16631800.
+91-[protected]

I have an Airtel broadband connection (Ph No: [protected]) with a 2 mbps Unlimited plan for which I pay Rs1699 per month + taxes (Rs.1874 with taxes every month).

I received an email from Airtel on 22nd August stating that I have used 80% of my broadband usage limit of 102400 MB and my speed would be reduced if I reach 100%. I had not reached this limit at that time and the details on this email were incorrect. The email also mentioned subscribing to their "Speed on Demand" to get required speeds for the remaining billing cycle.

I received another email from Airtel on 11th September stating that I have used 80% of my data transfer limit of 20480 MB. Finally, on 14th September, i received an email stating that I have used 100% of my data transfer limit of 20480 MB and my broadband speed was reduced to 256 kbps from 2 mbps. Both the emails asked me to subscribe to their "Speed on Demand" to get required speeds for the remaining billing cycle.

I dont understand how my data transfer limit reduced by 80% (from 100GB to 20GB) in matter of a month and both the times the information provided by them on my usage was incorrect. I have raised a complaint with Airtel (Complaint No.: 4000320) on 14th September to get this corrected and I hope it does.

Airtel broadband has been coercing their customers (I have several friends who have received similar emails with incorrect data) by such illicit methods to subscribe to their speed on demand pack to probably increase their revenues. This is highly unacceptable and I hope something gets done about it.

Sir/Madam,
I was having my Airtel Prepaid mobile connection (no. [protected]).I was approached on phone to get my service converted to post paid.I got convinced and accepted the proposal.
On 30/08/2011, marketing executive with the name Subodh took documents and Rs.300/ on behalf of Impression Marketing (in collaboration with Airtel) under 99/ rental scheme.He promised that I shall get a new post paid sim card within 48 hours.
Unfortunately, after repeated reminders, I was delivered the card AFTER 13 DAYS!(today, afternoon).It proved fatal for a self-employed person like me and I lost a very important assignment.
More significantly, even after inserting the new sim card, it is being displayed INVALID SIM.While, on the other hand, ring was going on my number ([protected]) when I made a call from some other mobile number.Even someone picked up the phone but did not reply.Then, it was disconnected.My major concern is that my number might be being misused by some ANTI SOCIAL/ NATIONAL ELEMENT.I have communicated my apprehension to the Marketing Senior Executive of Impression Marketing, Mr.Sahil(mob.[protected]) through sms from a reliance number([protected]).
I request you to kindly look into the matter at earliest.
Thanking You.
Sincerely Yours.
Vivek Asthana

my cell no is [protected] airetel prepaid.I have recharged for 200/- thru regular agent. by mistake he recharged for 200 and i found that they recharged for 3G services instead of regular talk time. I never use 3G and i have no need. i requested but they are not transferring this credit to regular talk time.conversation attached:--

Dear cheater,
This again proves that u are a big cheater and harass customer on their mistakes not due to lake of knowledge but due to hidden policies to sell your new products, which is a malpractice.
I am sending this to my lawyer for necessary action, meanwhile let me know the process to switch this number to other service provider with the same numbers, i have total 10 numbers in my circle, to be switchover.
I want to remove airtel from my dictionary.
Please do not regret after cheating the customers.
N.K.PARMAR
61/183, Pratap Nagar,
TONK ROAD, JAIPUR 302033
EMAIL : [protected]@gmail.com
Cell : [protected], [protected]





From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 13 September 2011 19:11
To: [protected]@gmail.com
Subject: Re: [protected] [|BAL|Qrc[protected]|]

Dear Customer,

Ref: Email dated 13/09/2011, inquiring about the 3G procedure and regarding benefit not received for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

Recharged : 200

As per the RC 200, you have received the below mentioned benefits:

Usage 250MB Free

Validity 30 days

After free usage charges 30p/20kb

Hence, we are unable to provide credit towards the same.

Inquiring about the procedure 3G;

We are happy to note your interest in availing airtel 3G services.

To change the network settings in order to latch onto 3G, please follow the below mentioned simple steps:

• Go to Phone settings

• Select Network Settings/Network Mode

• Select Dual Network / 2G & 3G mode / 2G & UMTS mode,

• Press OK to Save

airtels 3G services, delivered on a state-of-the-art high speed HSPA network, would enable enriching services in entertainment, utility, commerce and health. The airtel internet on 3G gives customers the power of higher speeds to enjoy multimedia services, high speed mobile broadband and internet access with the ability to view videos on their mobile phone, make video calls, watch live TV, access high speed internet and enjoy live streaming at never before speeds.

We hope that the above details adequately address your query.

Please do write in for any further assistance.



Yours Sincerely,
IMRAN PASHA B
Customer Care
Bharti Airtel Limited


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7E9EF8 67F8082858CF710739FFE C C7F82838FD67BE62868AAEC147D9EFE 2 4 F7B82868DF6197699E0&refno=Qrc[protected]



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 13/09/2011 02:47:04 PM
Subject: RE: [protected] [|BAL|Qrc[protected]|]

I am old customer.

Let me know how i utilise. I am not concerned with 3G. I[censored] cant trs then
refund money.

U can sell me only what i want to purchase. it is misuse o[censored]r credibility.

There is no way to regret. It is again mistake at ur end that u credit the
money forcefully in new applications without consent.

This unlawful also and against TRAI provisions and consumer protection act
provisions.

Tks



N.K.PARMAR

61/183, Pratap Nagar,

TONK ROAD, JAIPUR 302033

EMAIL : [protected]@gmail.com

Cell : [protected], [protected]







From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 13 September 2011 10:25
To: [protected]@gmail.com
Subject: Re: [protected] [|BAL|Qrc[protected]|]



Dear Customer

Ref: Email dated[protected], requesting to transfer the amount from dedicated
account to main account for your airtel mobile number [protected].

We completely understand your concern and sincerely apologize for any
difficulty caused in this regard.

We regret to inform you that, we are unable to transfer the amount to your main
account.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.



Yours Sincerely,
BHAGAT SINGH AMBAVTA
Customer Care
Bharti Airtel Limited

I purchased Airtel sim card 3 days ago. I needed 3G services for internet access so I activated 3G services on my cell.My 3G services were started but still when I was trying to access the internet it was getting connected through only 2G/edge network.So I called their customer care and technical Staff they told me that "Airtel dont have 3G network of thier own in Pune,so they share Vodafon/Idea network for 3G" that's why my cell could not remain connected through 3G continuously.The network gets switching over between 2G and 3G.
now I have to again change my number that is a big head-ache.

I was aware that if a customer doesnt use the phone for more than 3 months the number gets disconnected permanantly, so i bought a dual sim phone so that i can use my old airtel number as well as the new vodafone number, so my airtel number was connected to the network even if i wasnt making or reciving calls, but i used to receive msgs on airtel number, I even had enough balance on it, on top of that i converted my number into lifetime prepaid number, I did not receive any call from airtel to inform me that they are disconnecting my number or dint even sent me any sms and deleted my number, I went to the airtel gallery which is 14 KMS away from my place to know that i cant get my number back since it has got deleted and it will take more than 15 days to know which dealer has got this number for resale, and i was also told that i will have to shell out money to get my own number back .... WOW !!! pay for getting ur own number back when you are not at fault, wonderful policy !!!

I have an airtel digital tv connection.its settop box has stopped working since last five days.i have registered a complaint.tthe technician came and said that there was non stock. so he would come tomorrow , but he failed. when i called the cust care they give some 2 numbers every time which are not working([protected],[protected]).and this process is being repeated sine last 3 days and cust service say thatnumbers are changed and he gives another two numbers.So, i request mew customers not to opt for airtel dth.

my name is N. chandra sekhar and my consumer id is [protected], at 4.22pm now today i got a call from your customer care from this number [protected]. i am unable to recall his name. the conversation (very little) in telugu and it went this way.
he asked me that he is from airtel digital tv and whether i am using airtel digital tv.
i said i had airtel d tv in my house.
he repeated the same question and i replied to him same adding that its for display only.
he repeated the same question whether iam using airtel d tv.....and i replied yes i am having airtel digital tv in my house.
thats it.
and this guy suddenly says "TERI MAA KI" and disconnects.
i was shocked dumb.
i tried to call back in vain.

my airtel d tv is not working since[protected] and i lodged a complaint no.11444948 on[protected]. TILL DATE there was no picture in my tv. and above the very U RECRUIT calls me and abuses like this.
i had verry horrible experiance with airtel d tv till date.
u can go thru my record earlier i had the same problem because of the migrating staff of yours for changing dish with sun tv.and only after nearly 25 days it was resolved by MYSELF.
till date no picture in tv n u r deducting greedily my money.
u cud have sms ppl for "chandhaas" or beg for alms. we would happily donate to mittal .
we are giving you business just for some good service in tv,,,not to [censored] us like this.
after 30th till date i didnt called up cos i know about these lazy [censored]s who ruins my peace of mind. i want to get rid of this. so i wont recharge again. i dont return it to u either. till date i paid money to a simply USELESS IRRESPONSIBLE LAZY CHEAP GREEDY COMPANY. A roadside vendor is better than this corporate company.
i will definetly never ever uses airtel d tv and also tries to save my friends from this.
if we give money to a beggar he wishes us good luck, but airtel digital people and the so called no1 corporate company says " TERI MAA KI".

Dear sir,

My customer ID is [protected].

I had a sad story and it cost me a mental torture with the service of Airtel DTH. Any Airtel employee who checks this customer-ID and the list of complaints/grievances filed by me will definitely feel low for working for that company and will resign immediately.

I don't know whether I get justice here or not but, I totally give up my hopes to get any justice from them. I am only doing this to make sure that any soul in this country will never ever do the mistake I did. The long wait to hear the sad story is below mentioned in points:

1. My account info is not known to me from the setup box. Only on call you get to know your balance. I called the DTH operator and they informed me that this feature is not enabled in your connection.
2. Subscribing a new channel will take by only on a call and that too a lengthy phone conversation. SMS system never worked for me.

3. Signal problem: Once there was a problem in getting signal. Called them. Reached the next day and they solved the problem by changing the satellite. They said that Airtel shifted to new satellite. Problem with this new satellite is, if it rains, I won’t get any signal.

4. Here comes the hard to digest part. My setup box is not starting sometimes. Sometimes it behaves that it never had a problem. Raised a complaint. They turned up and found out that it is a HD box. Said that we need to replace the setup box and they don’t have a HD box right now.
Daily he calls me and ask “Sir. What is the problem?”.
I explain the problem to him.
Ok sir our consultant will come. He never turns up. Two weeks gone. Spoiled one of my weekend too. Irritated with this I raised a request again.
Again they started calling “Sir. What is the problem?”. I shouted at him that why do you ask the same question again.

My irritation levels got increased to an extent that I cannot bare it anymore. Said them give me a call when the setup box is ready. So that now the calls are not coming. Two weeks passed and I no response from them. Raised a complaint again. They called me back and said there are no HD boxes available right now. Please wait for two days.

Finally after a month of phone calls they came and replaced a setup box. The service group asked me for compensation for replacing a setup box which I bought only 6 months back. I said I won't give you in cash. You only collect it from my account. My account had Rs 800/- at that time.

The next day the setup box is showing some blue screen. Again I tried to raise a complaint. The customer care keeps me on indefinite loop to wait and they don't attend me even after 5minutes. I made more than 15 calls like this and it is humiliating. Finally I decided to raise for disconnection and at least get my money back which is in the account. They told me that they will correct all the problems and give me extra 15 days viewing time. That never happened. I again raised for disconnection and they tried to convince me again and I didn’t. Then they told me to send a mail to [protected]@airtel.in to request for disconnection. I did that.

I didn’t get any acknowledgement. My account is never de-activated. And I lost the entire money in my customer account. More over the mental torture. Now after 4 months the entire 800rs is used as my subscription and I am getting message and automated phone calls to recharge my account. Please help me.

Regards,
Suman

Wrote email to Ombudsman but unable to sent the email address isnt working viz. [protected]@airtel.in and [protected]@bharti.in. I am wondering weather it even exists or not.

The Ombudsman DATE: 12th Sep’2011
Bharti Airtel Limited
Unitech World Cyber Park
Tower-A, 4th Floor, Sector-39
Gurgaon-122001, Haryana
India.

Subject : Poorest Customer Service Airtel Fixed line DSL.

I, Rohit Saini, have been a pleased customer with Airtel Mobility, DTH and Broadband for past 10 years. My account details with Airtel Service are as follows:

Fixed Line No. –[protected]

Account No.[protected]

Airtel Mobile No. – [protected]

Airtel DTH - [protected]

I am writing this letter following a spate o[censored]npleasant incidents which can be described as at best poor customer service possibly in the Telecom sector and thus, resulting in my disillusionment in Airtel customer service.

The Airtel Internet service helpdesk should rather change its name to Airtel Service Trouble-desk. For the past five days now I have been troubled by the internet services provided by Airtel. And to make me more aggravated there is no Manager present in Customer Care Centre who can be approached to get this issue resolved. What disturbs more is that the psychological abuse I have been facing in the past 5-6 days is caused by service provided by India’s one of the so called TELECOM MAJOR ‘AIRTEL”. Probably “Shame” is the right word for the Customer Service I have received from Airtel HELPDESK. Few are the details below which describes my agony:

· Called up “24 X 7 Airtel helpdesk” three days in row but was unable to lodge a complaint as the service representative would end up disconnecting the call.

· Estimated time to correct the issue is revised a number of times because no service engineer could visit in three days. At first the time to repair was “01:30 PM” Saturday which was changed to “08:00 PM” Saturday. Again the Help-desk supervisor promised and changed the time to “04:00 PM Sunday”. But I pity the poor and false commitments made by Airtel supervisors as nobody showed up in two odd days. And nothing has been done as of now but a few fake commitments more. The time revised to “4:30 PM” Monday.

· A number of times the Customer Service Representatives, who, failed to deal with a little aggravated difficult customers disconnected my call and hung upon me by saying they are helpless because of lack of authority to send the engineers.

· One of the engineers named “Gagan” finally called up but never wanted to visit the place and forwarded the complaint to the phone department. I am glad that the Gagan was so courteous that his literal words were “AAP CHAR DIN SE PARESHAAN HAIN TOH MAIN KYA KARUN”. I would consider this as one of the best example of exemplary poor customer service at its best.

· The ordeal did not end here and I called the Helpdesk again but the agent refused to transfer the call to supervisor and said they are not allowed to. The irony is that the poor agent did not know that in the past three days I have got to the Call procedures of Airtel customer service better than any of the agents in Airtel Helpdesk.

· Rude behavior of Agents is what I am least Bothered as that should be the concern of Service Provider but not the consumer. Probably there was no Manager to check out the agents’ behavior as there were multiple agents who disconnected my calls and behaved rudely.

· Incorrect data logging. Somebody made a log that “Engineer visited and rectified the issue” whereas, nobody visited.

Being one of the Telecom Major in India Airtel shouldn’t be least bothered about the customer service. It is unacceptable to be treated in this manner and this is not a first -time experience. I will probably have to take the complete business to elsewhere and the case to consumer court. But being in business with Airtel for so long I am making this last attemt so please respond with how you have handled this issue and if I can be sure this will never happen to me again.

I AM A CUSTOMER OF AIRTEL AND HAVE OPTED FOR A "IMPATIENCE Rs. 1799/- DSL COMBO @4MBPS LIMITED PLAN". IT IS A 4MBPS CONNECTION WHEREIN I PAY A FIXED RENTAL OF RS.1799/- PLUS TAXES FOR MY USAGE. MY ACCOUNT # IS: 15767212

I HAVE BEEN REPEATEDLY COMPLAINING TO AIRTEL OFFICIALS REGARDING THE SLOW SPEED OF THE INTERNET CONNECTION THEY HAVE PROVIDED ME. THE SPEED GOES TO A MAXIMUM OF 256KBPS.

THE PERSONS ATTENDING THE COMPLAINT IN MY OFFICE HAVE INFORMED ME THTA THE SAID PROBLEM IS BEING FACED BY OTHER CUSTOMERS IN OUR VICINITY AND THAT THE PROBLEM IS FROM THE BACK END FROM WHERE THE CONNECTION IS GIVEN.

THE AIRTEL OFFICIALS KNOW THAT THEY ARE NOT GIVING ME A 4MBPS CONNECTION AND ARE CHARGING ME FOR A SLOWER CONNECTION THE RATES OF 4MBPS. MOREOVER BY VIRTUE OF THE SLOWER SPEED I AM EXCEEDING MY LIMIT THERY BEING PENALISED FOR THE SAME THRU HIGHER CHARGES/BILLING.

THIS IS A "WILFUL MIS-REPRESENTATION OF FACTS WITH INTENT TO COMMIT FRAUD" FOR WHICH THE SAID COMPANY SHOULD BE PENALISED AND ALL MY BILLINGS BE REFUNDED.

Dear users, I run a internet company and currently facing horrific experience with professionalism shown by Airtal's Nodal officers and the engineering team of Alcatel Lucent (Outsourced agency for Airtel Broadband after sales service). My complaint is now 3 weeks old and still I don't see any hope. I have been running after Airtel broadband team for past 3 weeks to please replace my current WIFI router as it is giving problems. If you look at my case history, so many times engineers showed up with faulty replacement WIFI router (age old pathetic looking router), one of the router got burnt in front of me while he was plugging it in, other ones never even worked. I told Nodal officers to please ensure that the replacement router should be WIFI 450TC1, but I guess Nodal officers hardly paid any attention to it.

Due to all this carelessness of your management my business has suffered the most. I am running internet company and my internet is not working form past 3 weeks and on top of it I have been sent a Broadband Bill to be paid for the month. All I am asking for is please replace my current WIFI 450TC1 with working WIFI 450TC1 router. Thats it!!

I already have had horrendous time, I request you to please look into the same. Unlike previous occasions I am really hopeful that this time my voice will be heard.