Airtel Complaints & Reviews

One call centre executive has been calling me regularly about the non- payment of a bill of no [protected] - that does not even belong to me. I had resigned from my previous company and this no. Probably belonged to some employee of my previous company. On a goodwill I told the executives that I will ask the HR of the previous company to resolve the issue. Now this girl from Airtel calls me 20 times a day, from past 5 days asking me to pay the bill. She calls me from this number [protected] from Chandigarh.

Not only this she uses abusive language a d misbehaves while asking me to pay the bills. Is this what is taught to your executives to use as much abusive language as possible and call up anybody asking them to pay the bills of any number??????????

I have been using airtel broadband ( airtel number[protected] from past 8 years and in past 2 months Airtel has completely lost my confidence in giving me any good experience and scamming me in daylight.

Note - I have 8mbps FUP 80gb that is 8000 divided by 8 = 1000kbps download speed.

I ask the technician im getting exact 350kbps download speed in torrent it should be 1000kbps they argue with me that my computer has virus, the " website " is slow they just keep giving excuses the speed has been hampered by airtel all torrents download at same exact speed 350kbps.

June - Complaint number[protected] The modem was not working from june 16th, filed a complaint on same day,they took 6 days to fix it.The technician says he knew it was the modem adapter charged me 250rs for it when it says MRP - 120rs, Constant Modem disconnection even after giving complaint prior to june close to 8 times nothing has been done other than modem firmware update which made it even more worse i get disconnected more than 5 times in 7 - 8 minutes.



July first week - I give a complaint for modem disconnection again they took 1 week to respond to the complaint the technician says he will come at 9am and does not turn up then next day he says he will come at 1pm and comes at 3pm says he fixed it he leaves and the disconnect continues.

To add to the disconnection more problems -

July - I have apparently gone above the Limit of 80gb i have no problem with that, but why sell the connection saying its unlimited now im just left to use facebook as the speed reduces from 8mbps to 512kbps ( 8000 kbps to 512kbps ).I'm having such a difficult time to download a 20mb file to edit for my client it takes me 70min to download a 20mb file this is clearly not 512kbps ( 512kbps divided by 8 = 64kbps), i have had 512kbps before i know the difference o[censored]sing internet why is the FUP Speed 8mbps to 512kbps? a 50% FUP or 60% is understandably who gives airtel rights to slash 8mbps 1000kbps download speed to 512kbps and to make it worse the disconnection continues and redirects any link i open it takes close to 3min to open a website gets disconnected and then redirects that page to airtel smartbytes. im losing my time and patience here.

I have enrolled for online classes and im a web development freelancer i have to upload to my clients server or download files to fix the codes, this has severely hit me psychologically Paying 1,700rs for harassment and scams in 2months and not getting anything by it im left waiting to download 2gb class videos taking 6hours hence i can not watch the classes live.

I have had it with Airtel Broadband either provide me with a connection without FUP or contact me to remove the connection.

I can see BBNL providing 10mbps without FUP how are they doing it and airtel scaming.

We are using Airtel digital TV and the same developed some problems due to which we were unable to get very clear reception. On bringing this to the notice of Airtel, their technician came and rectified the problem and also convinced us to go for the 1 year package, which we readily did. Unfortunately the next day, the digital tv would not start working when I needed the same very urgently as I wanted to prepare a news item for my daughter depending on the late evening news. I tried calling the concerned people but all in vain..each one had an excuse for not coming to rectify the problem. Finally I called the landline number here i.e.[protected] wherein I was told that they would try to get someone and if possible they would call back. After sometime I got a call form [protected] and the lady speaking told me that it wont be possible to send anyone at the moment. I told her that it was urgent and that was the reason that I got it recharged the previous day, but she said it was just not possible. When I told her that I would go to the higher ups in the case, she readily told me to go to any consumer site and register the complaint as it wont matter to them.Look at the audacity of your person to talk to a customer. Is this the way a consumer is treated after purchasing goods from your company Airtel? You religiously send reminders to recharge the set top box, but at the sametime shouldn't you also maintain customer relations?

Dear Sir/Madam i have recharge 47rs 3G pack of 5 days validity with 150MB data on 18/07/2013.to my airtel number [protected].
At first the Fraud Airtel Company has given 3G speed but speed is only 300kbps and i will not worry about that But after one Airtel shows his back face of giving 2G Speed of 6 to 7 kbps speed even i have free 3G data. So i will very angry on this and i decided to dont use any Airtel Sim card but in my region now only 2 operators have 3G providers i.e BSNL and AIRTEL so i became calm and decided to post complaint on Airtel behalf of this issue..

I very much trust on this http://www.consumercomplaints.in/ website it resolves many of my complaints so i posted my complaint here..
Please sir/madam please solve my problem by submitting my complaint to airtel and make customer to happy..
If you do this help for me i will very much thankful to you...


Sincerely Yours,
Yathish H.U.

Dear sir / madam



15 day’s ago i port my mobile no. [protected] form vodafone to airtel along with 6 other numbers with

the Name o[censored]nimax Marketing , A-25/5 Himgiri Enclave, Sant Nagar Burari, Delhi-84.



All other numbers are activate in airtel, but my Mobile Number ( [protected]) is not activate till now.

Last few days I reguler called your customer care No. 121, they always say within 24 hour your number is start.



You better now that how can a person live without cell phone. You know my bussiness is suffering in a big problem.



It’s a request to you please activate my mobile number a urgent basic as well as possible.

Otherwise I am going to take a legal process against airtel.





Thanks





Warm regards

for Unimax Marketing







Amit Kumar

(Partner)

We are availing the Digital TV services from Airtel Digital TV since last 2 years, as we were shifting our house from thane to Kandivali, we requested Airtel Digital TV over phone to disconnect their connection and than reconnect it at our new residence. The first call was made on 14th June, 2013. After several follow ups for two days, nobody came for disconnection and hence we communicated them that we do not want to continue with the Airtel Digital TV due to horrible service they are providing.

On the date we instructed for disconnection and non continuance, we had a balance of Rs. 300/- in our account with them which was to be refunded immidiately. Even after several calls the refund has not been made tlll date. Now, the Airtel Digital TV person is telling that they will not refund us the amount. We spoke to Sanjeev Gupta and many other employees of Airtel but all in vain.

We request the consumer forum to help us in getting our money back and punish Airtel for this kind of services.

From:
Jalpa Shah
Advocate High Court

dear sir,
I "santosh ashok dange"mob no-[protected],sim no[protected],ulternate no-[protected],I want to complaint brl airtel gallery.
airtel office add-airtel relationship center,shapeinn marketing,shop no 1/2,mangal kunj,s.v.road opp indraprasth,borivali(w)-62.This mobile number was reliance gsm but I port this number in airtel for postpaid.I fill the form&given document &submitt on date 3/6/13,but till now this number is not activate.In my mobile network is there,i contact call center-59059 they are saying no details are update.I have contact brl airtel gallery but they are not responding.my request please you take this matter serously &take action&activate my this number.receipt scan copy is attached.



regards
dange
[protected]

Airtel Set top Box not working - despite of repeated complains, no one is addressing the issue.

My Set top is not working since 28th June, I logged complain for the same, for which I got return call on 1st July and given the compain number[protected] but till 18th july today its not been addressed. Airtel customer care number does not work, I called more than 50 times, out of which only 4-5 times I am able to reach the support person. Call get disconnected in between, its so frustrating, no one bother to call you back again Here is the list of complain number I got so far -

[protected]st July
[protected]th July
[protected]th July

But so far issue is not fixed. I have left with no choice to find out a way to reach some one whoc can help. Is Airtel really care thier customer ?

You after sale support sucks , I mean it.

My customer id is -[protected]
Area is - Ghaziabad

-Rohit

Dear I had a sim of airtel postpaid and i stopped using that in march 2013. in may i got a bill of 6500 and i got call from airtel executive and in 28th may i filled that bill and asked that person to discontinue my services and he agree that.
Now that person is not picking my call and bill is again generated.
What to do.please help.

I had taken a prepaid connection with Airtel-West Bengal circle at Gangtok on 13 /07/2013. They promised that it will be activated in 48 hrs, the problem is that my SIM (MSISON [protected],IMSI [protected],ICCID[protected]) is not activated till now.
When I call ([protected]) the customer care representatives they never response to solve my problem. They are not returning my documents and money .They use such documents to provide fake connections to criminals and terrorists. I request this forum, TRI and national security agencies to look into the matter as this problem is very common in this area, many people are suffering because of fraudulent activity of local Airtel retailers.

Ajit Kr. Hazarika , Gangtok

Guys,

An interesting fact about Airtel.

My Airtel mobile number has been de-activated which I was using for more than 5 years. Whenever required, I have submitted all the relevant papers at Customer care center. When I tried calling number it says that “Number is not in use” even same message conveyed to me by Airtel office in Kellys. Still, number has not been given to anyone. So I have requested them please block it this number for me.

I have keep sending email for more than a 1.5 months to all your nodal officers and visiting chennai Airtel office in different places. (last visit with Kellys branch) but nobody response even from Nodal office I didn’t receive any call or update.
(Ref. Email ID :'a_kellys.[protected]@in.airtel.com'; '[protected]@airtel.in'; airtel.[protected]@gmail.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com)
Finally, I have decided to post on internet and use social media to catch hold of Airtel and get my number as I have given this number to maximum places. Eventually I have posted in Airtel India facebook page. I have started getting call from Airtel and they are interested in listening to my problem and informed me they will call back. The major problem which I came across with, different people from different number they will call so you cannot recognize their name.
(Ref. Call Received No’s: +[protected], [protected], [protected], +[protected], [protected], [protected], [protected])

Note: If you call back they won’t pickup your call.

However I thought they are going to resolve my issue so being an polite accepting calls. But when finally they told me that my number has been allocated to someone else. I have asked them reason why? They do not have answer for that. I mentioned that I have sent you couple of emails and informed to block it and don’t give to anyone.

My 2 Q:
• I have initimated well in advace to block my number then why you have given to someone?
• I have received a call on 9th Jun 2013 so as per TRAI law you cannot deactivate my number. What is reason for deactivating it?

Above question they were failed to respond because they do not have complete detail for my account from Airtel. Then, I asked them being Airtel executive how come you do not have information? Their answer to this question surprised me that they are not from Airtel family. This work has been outsource to them so they will not having all information. In this case, it’s purely fraud they are playing with customer of Airtel. Without having complete information how can they address customer queries?

One more information shocked, One of executives told me that share all email which I have sent to nodal and Airtel offices. She gave me one email ID : airtel.[protected]@gmail.com so I have forwarded all email to same ID. When I told even we have sent you email she completely denied saying that they have not receive any email from me not to Airtel presence neither Nodal officer. So I got doubt, because email have never been bounced then why she is telling like this. So I sent FB message asking “airtel.[protected]@gmail.com” is that Airtel ID? Because why airtel want to use gmail ID?

This is a big fraud I came to my life till now. I was wondering, for how many people they will be doing like this and collecting data to their personal email ID and selling it off? Deactivating number and giving to somebody for self benefits.

BEWARE OF THIS FRAUD!!!

Once I get time I will sue them to consumer court as I have collected all evidence even phone calls. I AM STILL ON!!

Emails:
'a_kellys.[protected]@in.airtel.com'; '[protected]@airtel.in'; airtel.[protected]@gmail.com; [protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com; nodalofficer.[protected]@in.airtel.com

Phone:
+[protected], [protected], [protected], +[protected], [protected], [protected], [protected]

Sir,
[protected] (Yogesh From Gujrat) this number is Calling me and harassed using vulgar comment,
so pls provide me the Actual detail about this number so that i can do something otherwise pls help me by blocking this number from calling me.
pls help me i m in trouble thank you.

I am paying 250 rupees and more for 3G services on my phone round the clock but the 3G network is available only sometimes; all other times it is 2g network on my phone. This is false advertising and selling services to customers with fake promises.

Here are all the Service Requests that were raised in the past few months by me not not resolved. And have been closed on their own without verifying with me.

50801067
50805279
50808839
50947237
51002201
51015835
51109827
51119516
51628047

I may have missed a few. Nonetheless I am sure you get my point.

Airtel has now barred my outgoing calls and sms and so called "3g" services on my number since I have not paid bills for two months.
I have not paid the bills deliberately and have been asking them to resolve their 3g issues and not bill me for services not provided.
Yet after two months they keep chanting the same "airtel support person came to your house and fixed it".
Now why would an airtel support staff need a visit to my house if it a cellphone issue and the network is not available everywhere in the city.
Airtel is harassing me to pay bills every second day with incessant calls and messages. But nothing about the service requests I have raised.

Please address this issue.

Some unknown, calling from numbers - [protected] and [protected] , keeps disturbing me during late nights. Every time, he calls me, he sounds drunken. On first call, I asked his name, he messaged SWAPAN MUKHERJEE. (I don't know anybody of this name.) Except for the first call, I've never spoken back. He has been doing this since around last twenty days. Initially, he used to call from the no. [protected], but when after a couple of times, I started rejecting his calls, he began with the other no.[protected]. I request, to take some serious action against this person, because, restricting only these two numbers wouldn't be helpful, as he might start with a third no. Please do the needful , as early as possible.

Dear All,


Good Day!


I recharge below plan every month,


Internet-Mail
Service Rs. 399 30 days Unlimited emails (POP/IMAP) + Instant
Messaging + Internet Browsing

and for past two months I receive a pop up message by which Airtel deducts at an average of 20 ps every time.

I contacted Blackberry customer care at +[protected] and for contacting the normal charges is 50 ps/ 3 Mins, and the service provider deduct around 98 ps / min. That too they are not responding to our quires and try to justify.

Further if ask to connect to the superior, they never answer the call.


Really I regret, do no what action to be taken against them. I

Dear Sir/Madam,

I am using Airtel boradband connection. It was inactive since febraury 2013. I moved to new location within the city and asked them to cancel the connection. They said they will shift the connection. i said ok for that. However they said that it is not possible to give the connection in new location due to port issue. Since then they kept on dragging the issue and never gave the connection in my new location. But for this period they charged me the regular amount. It is INR. 1092.72.

Here is the list of complaints i gave.

Date - Complaint number
23/04/2013 - 31810660
13/05/2013 - 32684240
16/05/2013 - 32836384
28/05/2013 - 33335920
01/06/2013 - 33527008
03/06/2013 - 33598940
05/06/2013 - 33715984

Now they complained in Delhi court it seems. And all of a sudden one lawyer called from delhi court and told that if dont make the payment by tody afternoon i will be charged INR. 22000/-. With the fear i paid INR. 1092.72

Now i want to fight in consumer court. I need justice.

Best Regards,
Ashok Reddy Soma
ashok.[protected]@gmail.com
[protected]

I am sufferer of poor service and customer care by AIRTEL.


I made more then 100 calls at various contact numbers with airtel...121 54321, 57878, 543211(charges 3 per min) for one simple request of changing my hello tune. Instead of taking request they transfer me here and there only to disconnect my cxall. And in whole this process i have wasted more then Rs 100 and plenty of energy.

They have promised for call back but never turn up.

Every day my unbilled ussage rise like min 200 every day. and i get calls from airtel to pay without even knowing that not bill since begining of the servive is delayed.

Airtel was good 5 years back but now it sucks in all ways.

I cant fight with them to improve their service but i can change my operator.

I am forced to apply for MNP.

This month bill would be my last bill with airtel.

Regards,
Arvind Mann
[protected]
[protected]@gmail.com
Gurgaon Hayrana