Airtel Complaints & Reviews

Despite of submission of Id proof, Proof of address my connection has been disconnected since last 7 days.

I am a Airtel customer since 2004 and currently using Airtel Mobile Prepaid service. Since past 6 months, I have been receiving Promo SMS (Love jokes, Health tips, etc) to my Mobile number without being registered for such service and every SMS I received, an amount have been deducted from by balance credit amount. Twice I made a complaint to the Executive at your Customer Care Centre in Sector 17, Vashi and also registered a telephonic complaint through Dial 999. Despite repeated complaints, I am still receiving Promo SMS and the amount is being deducted on daily basis.

Recently on 3 October 2010 I recharged my credit balance for Rs.120 with Rs.106 talk time. At that time, I had a balance of Rs.9, but this amount was not credited to my balance after recharge. On 4 October 2010, I again lodged a complaint with the Executive at your Customer Care Centre in Sector 17, Vashi and also registered a telephonic complaint through Dial 999, who informed that this service is being deactivated with immediate effect and the amount deducted will be credited to my mobile account within 48 hours. Even after giving oral assurance, I have been receiving Promo SMS and the amount is being deducted on daily basis.

On 6 October 2010, I again informed the Executive at your Customer Care Centre in Sector 17, Vashi and he informed that it will take 45 days to stop the Promo SMS and will not credit the amount that was deducted.

I do not understand on what basis the Airtel can send the Promo SMS without a request from the customer. I would like to know what rights the Airtel have to send such Promo SMS and deduct the amount without the consent of the customer. This is a sort of daylight burglary and I do not expect such exploitation from a reputed company like Airtel, which claims to be transparent in their business.

Despite assurance and registration for DND, this menace is continued and I think this is the common practice to loot the customers.

Rather than investing money in new advertisements, you should look for giving better netwrok coverage to consumers, then only people will attract to your service else after number portability you will be loosing your many of customers I am sure about that. Its the problem of all Mumbai Aritel customers. No one advises Airtel in Mumbai to their friends due to lack of coverage in Homes or Shops and call drops. Please take action over this as early as possible

Dear Sir/Madam,

On 19.12.2010 a total no. of 19 SMS came from 52233 requesting "provide keypad no.". And with every SMS Rs.1/- deducted from my account.At the end total Rs.19/- deducted.

I try to talk customer care personnel sevaral times but they pay little attaintion to my complain.
Please do something so that Airtel Co. forced to reimburse my deducted ammount.

My detailes-
Name Ayan Chaudhuri.
Mobile no. [protected] (Jharkhand).

Regards
Ayan Chaudhuri

This is Dr.Varun (mobile [protected]) from Velachery, Chennai. I had booked my connection for Airtel Impatience plan 1399 about one and half weeks back. I never wanted a connection from airtel. I already have 2 Reliance broadband plus data card. Just for the sake of tariff I enquired in just-dial. Then i received a call from this number[protected], claiming to be airtel exclusive showroom. They persuaded me to buy a new airtel broadband connection. I agreed and paid Rs.500 deposit. They promised me to provide the broadband connection the next day itself. It has been more than a week and still no one has turned up to install it. This is a big fraud on the customer. That too on part of an airtel exclusive showroom. I either need my money back or I want the connection to be installed at the earliest.

this is to complain against Airtel prepaid , my no [protected]. iam using this number for last 4 years and this year iam facing problem every 2nd or 3rd week . the problem is if iam dailing any one's number the reply from sevice provider states that the number is busy dail after sometime. i tried all alternative even i changed my cell bbut the problem is same and this remains for 2 to 3 days . i gave customer care complains atleast 11 times and nothing works out the same problem iam facing today and iam fed up of this service and iam changing the service
Iam not Happy with AIRTEL

Dear sir
I have an Airtel prepaid Number [protected]. I am using this number from approx last three years. In the month of sep.2010 I re-submit my document at Mani Majra Airtel office. On dated Dec 1st. My sim card shown registration failed. I approached to Mani Majra office again and they issue me a new sim card. Every thing is fine and on dated 16.12.2010 I received a call a person claimed that this number is parched by him, I am shocked for a movement. I am immediately call customer care and executive Mr Alok told me I cannot give any information about this number that who is the user of this number, I told the issue to him and then he told me according to Airtel record SALINDER SINGH is the user of this Number.

On dated 18.12.2010 my sim card become registration failed again. I immediately approached to Airtel office, where I met Renu and told the whole story, who told me your sim is swapped from Amritsar Distt. She advised me that if you swap the sim he can again swap this sim on DDR copy. I am very surprised that only a DDR copy company can swap sim, not collect person’s identity card and whose name number is currently is working. I do not know the person who is swapping my sim against my number. He is clearly told me ''AGAR MAIN IS NUMBER KA ISTEMAL NAHI KAR PAYA TO TUMHE BHI NAHI KARNE DUNGA''.
SIR, kindly check this matter, I have waste my time and money. If any other advice kindly contacts me at this e-mail because my number is swapped by some another person and I do not want to purchase a new number.
Kindly do the needful.
[protected]@gmail.com
[protected]
SALINDER SINGH

Dear Sir,

I have prepaid connection of Airtel and the service for Health Tips and friends Chatz has been activated on my mobile phone without my consent. For this Rs. 60 (total) is being deducted every month. When I am trying to deactivate these unwanted services the request is not being completed. I shall be grateful if these services are deactivated from my mobile airtel no. i.e. [protected] and also see that in future services are not activated on my no. without my consent

Regards
Smita Datta
Airtel no. [protected]

Hi,


I have a airtel DTH connection in the name of Bidyot Bikash Borah and my account no is [protected]. I have shifted from arjun nagar, delhi to Pandav nagar, delhi. From 16th Dec I am calling customer care to provide me a new dish and reinstall my settop box (old set top box is with me) but all in vain.

Customer care people are saying to submit amount to my account and engineer will visit my place with dish. I deposited cash in my account but now engineers are calling me and asking me for cash for the new dish and reinstallation.

Customer care people are asking me not to do that and they will send one engineer. But for last three days no one visited my place for the same.

Kindly do the needfull as i am pissed off with the customer care and engineers and cannot see any other way out.


Reagrds
Bidyut
[protected]

Senior Airtel Officers,
My name is S V Koparde.My mobile no. is [protected].I am yr consumer since last ten years.This month I have been charged unnecessarily for Airtel BlogJohn, Comedy Zone etc.without subscribing. I donot know the Airtel policy of begging or just looting poor consumers.
I appeal senior Airtel officers to look into the matter and resolve the same.

my number is [protected] [Airtel]
i get sms from 56060 for that i get deducted 1 rs per day
i want to deactivate this service but i am unable to do that if i call customer care they say that there is no service activated
and if i send LAST sms to 121 then i get reply that 1rs has been deducted for service 77_Lcl sms
i have been calling customer care from 2 months but they are unable to deactivate this service ...so approximately 60 rs has been deducted from my account
will they refund me?? i am not expecting this much from them
but now some how i want to deactivate this service please deactivate this.....

Dear Sir/madam

I visited the airtle show room in vizianagaram and subimited the plan change request he have taken the request and even he didnt give any kind of receipt and after two months i checked that my plan was not changed and contacted the customer care for the help they took the request and complaint on the concern staff and even paid Rs1450/- for not get default but the customer care not show much intrest on my concern in the next month i got Rs 1350/- as my bill which i feel bad on this issue for whole month they have not rectified the amount. i stopped using the number by this day it is almost 6 months nothing was rectified and they are calling to my alternative number regularly and lisiting the whole story but no one is resonding solve the problem. They are only calling to collect the money rather than to solve the issue and even they are calling to my contact list which i have dailed previously and tell that i have made a fraud and asking them to give my alternative no even though i they were approaching me regulary.

Plz take my issue and resolve the same

Dear Sir,
I have air-tel D TH service. I had 160/RS monthly plan.In September, I rechage my account with 500 Rs.mean while I went for touring for few days. when I came back, I got a SMS about my negative account from company. When I contacted to Customer Care,I came to know that,my plan was changed in 260/Rs.
Company has changed my monthly plan without my permission and pre- information.
Sir,
I think it cheating with customer, If we have prepaid account,it Dose not mean that the company has right to steal money from customer account.

I got this message in my airtel pre paid connection in Bangalore.
AD-54321
Thanks for downloading Game Pack from Airtel. You have been charged Rs 1.

I contacted customer care number 121 and talked to them for minutes. Initially they repeated statement saying that request came from my mobile number ( I said I dont go to Airtel Live, the only point from where these service are activated). But I pointed out that the same deduction happened on 13th and I stopped all value added services (including FnF, I never opted for this by the way). They confirm this on 16th of Dec. But the same message again came to me on 18th Dec at around afternoon. I called them and in the end they raised a complaint to look into this (Rovad[protected] and told me that they would revert in 2 days. I already spent 3 Rs for this complaint for my 1 Rs deduction.
I am sure they are deducting easy money without customer knowledge or consent.
I started noting down my balance and the outgoing calls and SMS to watch the deductions happening in my sim.
Equation: Randomly enable services and deduct money from customer. For most services, there is no operational costs for Airtel. But even if they get 1 Rs each from each customer (100 Million now!), it is easy 10 Crores per month to Airtel. I know they are doing it to keep them running in telecom industry.

My name, number, address can be fetched from the complaint number for your further action.

Dear Sir / Madam
My Airtel Fixedline no. is[protected].

This no. is in name of Mr. Harish Chand who is visually challenged person. He was getting 50% concession (given to visually hanicapped person) in rental for last four years.

last year this concession discontinued on this number. We contacted customer care and Person from retention team assured us again n again (since jan.10) that this concession will be reactivated on your no. but till date situation is same.

With reference to our latest conversation with Ms. Manjeet Kaur on 11.11.10, we again got assurance that this concession will be activated on our no.
and she told us to submit Handicapped certificate to airtel office. We visited to airtel office but representative denied to accept the same and Till date we are getting no concession.

Yesterday , all facilities had deacivated from our no. without informing us.

I request you, plz look into matter and help me to get proper solution and compensation for false assurance.

Regards
Sapna
[protected]

Dear Sir
This is with reference to my prepaid newconnection mobile no [protected]I had submitted all the necessary documents photograph copy of driving licence my another mobile no-[protected]-line was activated enjoying the service till I received a call 0n[protected] from airtel-[protected] stating something very strange-mobile is registered in a different name(vinod.)please look into this and if airtel wants another set of documents Ishall be obliged to do so to submit at your airtel parkstreet branch.
sajid hafiz
3 stuart lane kolkata700016
[protected];[protected]
[protected]

i m using airtel pre paid connection [protected]. from last month i m contineosly reciving call from unknown number and they all say that i miss called at thier numbers . plz find solution to this problem . i ve manually barred my outgoing calls but the miss calls to unknown number is still contieous from my number . i m just fet up of this . i ve complaited about it to customer care many time but problem contineous .

Dear Sir

I am a paid costumer of Airtel Broadband service since last month (15nov) and the connection was working good in the first week. But i am regret to tell that on 26nov at 4:30pm approx I found that my downloading speed has been disabled and after an hour I found my connection dead. So I registered a complaint by dialing to customer care number. He ensure me to solve the problem within 24 hours .But the problem was not solved.Thus after two days I again talked to the customer care and asked for the actual problem ,but he was unable to tell me the problem and advised me to visit the customer care center near my residence.
So after 7 days I went there and registered a new complaint and asked for the problem then he said that this connection is bared from Delhi by mistake and advised me to wait for 2 days.And now the condition is too poor,in the center (at Ganga Nagar,Meerut) everyone is ignoring me and my problem.I was provided 4 service request reference no.they are :
26th nov. 40240402
28th nov. 40292984
3rd dec 40490708
6th dec 40582452
Actually,I am a web designer and started a new project which is very important for me and my carrier.But due to this problem I have to suffer a lot and have to spend my money and time in cyber cafe.
So its my humble request to take necessary action and provide me that service for which I have actually paid because you are my last hope.
Thanks for your time

My full details of this connection are:
Name : Abhay Pratap Singh
Address: HE-126 ,Ganga Nagar,
Meerut(U.P.)250001
Ph No. [protected]
Mo.No [protected]

My no.is [protected].

From past 2 days, i.e, 16th and 17th Dec'10, my account is getting debited Re.1/- saying "Thanks for downloading Airtel Game Pack". It seems I've activated some hungama game pack which I've not done at all.

Enough is enough.. cut this crap..., I've using my airtel connection for past 5 years and I very well know which services I've activated.

Moreover my calls are not connecting to 198. Whenever I call to that no.. some music plays, then it asks for the option, and when I select option for raising complaint, it says use *121# and disconnects...!!!!

I want these issues to be resolved ASAP.

Bharti Airtel.... this is definitely not the way to do busniess, please show professionalism and maturity or your're definitely gonna a loose a customer.

Rgds,
Samrat

Dear Sir/Madam,

I am having Airtel prepaid connections (Mobile No. [protected] & [protected]).

On 15/12/10 from Airtel Company I got a call from Nos.: [protected] & [protected] regarding lifetime prepaid scheme as below
Scheme: Lifetime scheme upto 2032, 200 minutes & 200 SMS free for every month. Above 200 minutes Airtel to airtel-15 Paise/minute, Airtel to other-30 Paise/minute, Airtel to STD-50 Paise/minute & Free calling to above nos. from each other.

Afterward Mr. Qureshi Airtel Executive came to my home at evening and after taking Rs1000/- (2x500/-) he gave me the customer copy (Customer relationship form) bearing Serial No. 146713 and told me that I will be receiving a call for confirmation from Airtel office where I have to say the above serial No. after which the scheme will get activated within three hrs.

Today it is 17/12/10 but no such scheme has been activated and when I ask Airtel customer care they said that no such scheme is there with Airtel company.

So will you please look into the matter so that I will be highly grateful to you.

Sushil kumar Mishra