Airtel Complaints & Reviews

• I have Airtel Corporate Connection taken in the month of July 2012 the credit limit for which was fixed at Rs. 1000.
•As per my understanding , a postpaid customer shouldn’t be allowed to overshoot or overspend beyond the agreeable limit, i.e. the credit limit.
•To my utter surprise, I suddenly find my unbilled amount shoot up from Rs 846.10 on 14th August to Rs 3408.60 on 16th August 2012(an almost quadruple increase!!).
•I have then found this growing continuously to above Rs 4000 like I am being benefitted by some Interest on my Investment.
•My outgoing facility was then barred on 19th August 2012 finally and subsequently I receive a call from the customer payment section that I have to make a payment for a minimum of Rs 2100 before I could use the facilities of Airtel again.
•On speaking to the Call Center Executive, I was mad to understand that Airtel calculates all the charges as per regular benefits and then applies for any of the special benefits availed by the customer like free calls/internet charges while the final bill is being generated at the end of the customer’s billing cycle.
•In my case, as I had not availed any such special packs, so I am pretty sure I would end up shelling all these unnecessary extra money just because of the erratic way in which Airtel calculates the bills.
•The agony which has been created due to the disruptive/discontinuance of necessary facilities has caused great pains to me.
•The final bill generated on 31st August 2012 was of Rs 4669.69.

My postpaid mobile number is[protected].
Please help me in the proper direction!!

I want call details of last months till today of this number [protected] at my email id

I want to complain against the wrong call rates , which are charged on my number & for this i called your customer care nos about 5-6 times,but they are not giving me the correct information regarding the call rate.they are telling different things at different call.Is this airtel services are meant for you charge wrong call rates and provide me with different silly excuses about my tariff and call rate.

Sir/Madam

I have been a post paid user of Airtel mobile service provider, my number being [protected]. Recently I submitted request from post paid to prepaid service on 25/Aug.2012, at their Lokhandwala, Andheri west customer care outlet. I cleared my dues, filled form and submitted photo and residential proof.
After a lot of struggle and revisit to the Gallery, my service resumed after more than 48 hrs.

The gallery is situated far away from my house and being a working woman, I dont have time to visit them time and again.

The reason I wish to complain is that inspite of submitting all documents they are telling me to visit the Gallery again to resubmit the papers. I presume, they have not forwarded my papers to the concerned office. Their Gallery does not have any contact number either.

I request you to kindly help me sort out the issue once and for all.The call centre officials of Airtel are a bunch of ignorant fools who do not know what their counter parts are doing.

With thanks

Ruchitaa

I HAVE BEEN USING AIRTEL BROADBAND FOR ABOUT A YEAR NOW . I TOOK THE 10GB 4MBPS CONNECTION BELIEVING IT TO BE FAST . BESIDES BEING THE SLOWEST AND WORST , THE 10 GB
IS GONE IN 4 OR 5 DAYS FROM THE DATE AIRTEL ALLOWS THE SO CALLED 4MBPS SPEED ( WORST THEN A SNAIL ) I USE THE BROADBAND FOR NORMAL WORKING AND NO MOVIES NOTHING BUT 10 GB GONE IS 5 DAYS . THIS IS THE BEST JOKE . WHEN ASKED HOW THEY SAY , SIR , WE WILL CONNECT YOU TO YOUR UTILITY SITE AND YOU CAN SEE . FUNNY NOTHING COMES UP ON THAT CHECKKING SITE. DATE - USED SO MUCH - DAYE USED SOMUCH , FUNNY

OK 10GB GONE IN 5 DAYS , FINE . THEN EVERY NOW AND THEN THEN BLOCK EVEN THE SLOWEST CONNECTION WITH A RED SCREEN ASKING FOR EXTRA MONEY TO BE PAID FOR SPEED.. BLOODY THEY GO ON DISTURBING EVEN IF YOU CANCELL THE RED BLOCK AND SAY NO NEED.

WHEN 4MBPS IS WORST THAN A SCAIN ON AIRTEL , WHAT IS THE GOOD IN WASTING MORE MONEY . THE BEST PART IS THERE IS NOBODY PROPER TO COMPLAIN AND NO BLOODY CHEIF OR MANAGER YOU CAN CONTACT . THE AIRTEL ENQUIRY NUMBER 198 , THE ANSWERING MECHINE IS SO CUNNINGLY SET UP , IT CONFUSES ANYBODY AND GOES ON ASKING UNWANTED QUESTIONS AND YOU PAY EVEN FOR THIS COMPLAINTS LINE . AN ORDINARY PERSON CAN NEVER GET TO SPEAK TO THE AIRTEL COMPAINTS GUYS . THIS IS THE CUNNING TECHNIQUE USED. FUNNY QUESTIONS AND FUNNY ANSWERS AND CONFIRMATION AGAIN AND THE SAME THING REPEATED.

SO TO SAY , I AM REALY FED UP OF AIRTEL AND ITS DIRTY BUSINESS TACTICS , I HAVE DICONNECTED TWO LINE FROM OFFICE AND NEXT MONTH I WILL DISCONNECT THE LAST ONE TOO. NEXT MONTH. WORST SERVICE THE GUYS GIVE YOU AND ALL DIRTY WAYS OF INTERACTION. AND NO PROPER ANSWERS FOR THE COMPLAINT OR THEY SIMPLY SAY BY THIS TIME SOME GUY WILL COME AND CHECK ., AFTER SO MUCH OF TIME WASTE AND STRUGGLE TO GET THE LINE. FINALLY THE GUYS DO SOMETHING , THEN AGAIN IT IS A PROBLEM .

I MUST SAY THE DIRTY TECHNIQUES AIRTEL IS USING TO MAKE FAST MONEY , WILL FOR SURE EFFECT THE NAME OF THIS COMPANY.

I got my post paid connection converted to prepaid at the Airtel gallery situated in Lokhandwala, Andheri west on 25th Aug. 2012 for [protected]. I submitted all documents/proof of residence, photo and forms. I was told my services will resumed after 24 hrs.After my service remained disconnected, I visited Gallery again because no one from Airtel could confirm my request. After no. of calls and lot of harrasment I had to go to Gallery again situated far away from my house and place of work where it turned out to be that all I had to do was to recharge with a voucher of Rs. 47 without talk time. I did that and my connection started.
Altthough I had submitted all forms/ photograph/address proof and outstanding amount on 25th itself. Now I get a sms saying my documents are not received! I have to go back to Gallery otherwise my service will discontinue!!
This is most ridiculous. Inspite of being a post paid connection holder, inspite of submitting documents I should run around all over again!!!
Guys in Airtel dont know anything except to repeat like a parrot!
I am shocked to know that they dont even know how to deal with a customer and just hang up when one complains.
I will go to Consumer Forum if my services are affected as this is the only life line for me.
I have never seen more ignorance in any other telephone service provider than airtel..
Can you please talk to these people and sort the problem
Thanks

PS as I write this I get a call from one ms. Rajni Sharma from Airtel to enquire about my complain. She repeats that I should go to that gallery again otherwise my service will be disconnected. She hangs up when I ask for her supervisor.

My mobile No. [protected] is activated by sms service of Rs. 13 . But it is renewing every month automatically without my knowledge. Airtel customer service saying we have intimated by sms. however your inbox may be full i[censored] not get the sms. Actually these Companies collecting byforce such type of money from customers. The controlling authority may look into issues. - [protected]@rediffmail.com

Sir, I am a regular user of Airtel My Mobile no.[protected] since 2010.Today at10.47 am I got a miss call from[protected]. I did not guess about this miss call ,so I rang the number flashed on my mob.in miss call. From other side I was told that some Mr. Rajveer from AIR TEL speaking and informed me that I had won Rs.25 lac lottery from AIRTEL customer’s Mob.nos. for getting this you just call mr.akash in mumbai at no. [protected]. it is fraud than I want to take some action from your side because some want to take benefit of your esteemed organization and may cheat some innocent persons on your behalf. Kindly, draw the kind attention of your higher officers so that appropriate action may be taken against such fraud person who is defaming you Good Name. I shall be a good witness in this matter. Pl. reply me soon.
Thanks,
Yours sincerely,
sanjeev kumar
haridwar

Hi,

I am an airtel fixedline customer and I am harassed from your customer care services:

1) I have raised a complaint to change the bill plan in the month of May-> It was not completed where as I have been assured that it will be completed in 5 days
Suffering to customer : I have to pay 1 n half month bill as per old bill [Rs 700 went extra from my pocket].
2) Security money was not adjusted in my 1st and 2nd month bill : Acc. to company norms it should have been adjusted in the first bill itself. I continuously followed with airtel customer care and due to delay in issue resolution it lead to late fees payment.
3) I am being charged for DSL usage charges from last 2 months : I am not using your PC secure so why I am being charged for the same and why late charges are added to my bill when wrong bill is generated from airtel and customer care does not address the customer problem.

Today I called airtel broadband customer care[protected].The call went for half an hour and your customer care representative did not addresses to my issue and finally disconnected the call.

Request you please help me to adjust my late fees charges + DSL usage charges for the last bill.

Please let me know if you need any further details from my end.

Regards,
Shweta

I have lost my airtel Card, same no. of card i have purchased from airtel gallery at goregaon west.
we have already submitted the necessary document in gallery, they told us to activate the no. in next four hour
but it is not activate. that no is vrry important to me and i badeiy stuc because of it.so we request you to kindly resume my service as
soon as posible.my num. is [protected]
Also My STD service has been not Activated.

I am in Coimbaore and using Airtel Recorder Digial TV since 8 months. My customer id is [protected]. I have registered my complaint 1 month ago and Airtel executives were visited multiple times to my place just for 150 rs. In this one month, I have paid one month rent and 4 times to airtel executives without any use. Every day i am calling Airtel customer care and Airtel Office in Coimbaore, but there is no proper assistance. They saying that, We don't know what is the problem and we are analyzing it. I am wondering, this is not a critical rocket science for fixing the issue takes more than a month. Please do the needful to resolve the issue or you guys can say that we are not fully qualified providers to solve all kind of problems. If so, I can move to some valuable DTH and come out from worthless place.

The actual issue is, i able to see only two channels from airtel DTH and other channels are showing error code : 4. I have enough balance and south pack channel subscription.


Please call me on : +91 [protected].

Rip Off after Pre-Paid to Post Paid...Imposed Bill of Rs. 1100 by Airtel...Phone [protected]

I was happy with this Pre-Paid connection for close to 10 years. I had good control on the related expenses with pre-paid. Was lured into Post by for free by Airtel.

The sad part is that I asked for Internet package of Rs. 98 on start of the Post paid. Yet AIrtel has imposed an Internet usage bill of Rs,1100.

I have been following up with them for last 2 weeks, yet they have not done anything on it so far. Highly disappointed by such lack of concern for customer.

This phone was dead for over 2 weeks. It has started working now. The engineer took more than 3 hours to sort out the internet issues, yet the internet is not working yet.

AIRTEL....you may enjoy it, but customers don't want to wait weeks, that is soon going to turn into month to sort out these basic issues. Fix it or take it away, we don't want it to be a pain it has become.

DEAD ...NEW CONNECTION...ON FOR ONE DAY ONLY...[protected]...OR[protected].
[protected]...OR[protected].....Phone not working for last 2 weeks.


I applied for this new connection. The phone is not working for last 2 weeks and not action is taken at all by airtel, what is goig on here? Can someone let me know please?

Raj Bhalla
[protected]

hi Team ,

My name is jatin taneja I am using an Airtel connection [protected]

this number is on My Name jatin taneja

Address ;- 5/6/14 geeta colonly
Delhi 31

i was told that in my postpaid connection i will get 600 minutes free minutes and rental will be 199/-
but i charged for extra calls and SMS it cost me 3600
which is not correct
so i want to change my connection to vodafone
because instead of listening to my complaint they sent me a Summon from court which is worng .
Pls help me
Regards
Jatin Taneja

This is with reference to the latest bill I have received for my mobile number [protected] where I have been charged UNDULY for Internet services for which I have never subscribed to.

The bill contains charges for Rs. 1768.70/- for 2G and 3G services and I have NOT consented to activate any of the services. In addition, the highly uncooperative behaviour of the Airtel staff (in particular Mr. Rajesh Kamal, Supervisor) is very disappointing to say the least. The response I got from Airtel was that we had ACTIVATED SERVICE WITHOUT YOUR CONSENT in December 2011 and so you are being charged. This amounts to undue harassment on the part of Airtel and blatant disregard for rules laid down by the Telecom Regulatory Authority of India.

Upon repeated calls to Airtel customer care, Mr. Rajesh Kamal, Supervisor informed me in a very high handed manner that he was unable to help me with regards to my complaint and it was not Airtel's duty to seek consent from my end for activation of these services

I have not given any consent to activate these services on my mobile number.

Mobile number : [protected]
Complaint number : C3GSP [protected]
Amount loss/claim: Rs 255/-
I activated the airtel 3g 1gb pack on 31,July,2012. And the service was good for the first 15 days. The problems started after 15 days after the activation. I was getting browsing speeds of 0kbps - 5kbps, which is worse than 2G. I called the airtel customer care to troubleshoot the problem and shockingly their solution was to restart the phone, which ofcourse didn't work. When I tried to call them back I was shocked to see that my number was blocked by them. Whenever I tried to reach them my call was disconnected. And the problem is not solved till date and my monthly validity has expired. Sir it is my humble request that you look in to this matter and hope you deliver justice to me.

Sir
My balance had been deducted after two consecutive top ups. I had never opted for any scheme and airtel is charging for it. I had tried contacting the customer care but they had not given any satisfactory response to me. Either there number remains busy or if the executive picks up the call then they keep the call on hold and it gets disconnected after sometime. Such bad behaviour with the customers can not be entertained.
I want my deducted balance back and i also want the service ( which i had not asked for and i dont know about) to get deactivated so that i dont need to call this poor customer care service.

Thank you

Mohan Chandra Bhatt
[protected]

we purchased Airtel Broband Service on 16.10.,2011 .We had paid Rs.5391/- to companies Repreentative.As per yearly plan of company I had to make 9 months payment at Rs.599/- and three months will be free,
as explained by companies Representative.Still One Year is not over and
company demanding 846.91 from 27.07.2012. We made various Compalints regarding this harressment from the Company.We also talk with Companies Billing Manager Mr.Sameer on 24.08.2012.Mr.Sameer infromed us that due to wrong feeding in their Computer(i.e.insted of yearly they feed monthly cycle.) due to this reason such confusion arises
as explained by Mr.sameerHe also assured us that he change the data
on orbefore 29.08.2012 then our problem will resolved.Till today i.e.30.08.2012 still we are receiving sms from company.
Who solve our complaint?

SHRIPAL B.SHAH
ACCOUNT NO. [protected]

PHONE NO.[protected]
cheque No.688661 for Rs.5391/- Cheque Cleared on 25.10.2011.

Dear Sir,


I had broadband which i used till September, 2011 and surrendered the connection and paid all the undue amount at airtel guy came collected by giving receipt(no:7264733and 7516635). Airtel guy also wrote on the bill “This line is permanently surrendered and disconnected” .

After that I was continuously getting bill every month. Several times I contacted with Airtel Customer Care but they said my connection is still active. Last few weeks I started getting call from airtel CRM saying that I have to pay unbilled amount(Rs 4969.71) which is completely false because i was not using connection anymore. I have informed CRM that I have surrendered the connection and have paid all the bills..But continuously I have been getting calls from airtel CRM for the same issue in spite of me explaining the things...

Last few days I am getting call from Airtel Legal Dept saying that legal case has issued against me and they will be sending letter soon.

I had also contacted with Biplab Saha(Mobile# [protected]) at Airtel office Kolkata(mentioned in the letter) and as per his request I sent mail with all details. Unfortunately I have not received any responses.

I explained everything regarding my payment and surrendered but they are not listening anything. Airtel people are just escalating this issue and harassing me constantly.

I am thinking of issuing legal notice and police complaints against airtel guys for constant harassment for this...I need help regarding this.


Airtel Fixed line number : [protected]
Airtel Account ID: 14675180

Thanks
Arif M Khandoker
11/1B Bechulal Road
Kolkata 700014
phone: [protected]

sir,
i have a mobile no [protected] which i port into airtel on 24-aug-12,but there is unfare deduction in balance whenever i call on any no.My current tariff plan is 1p/2sec but there is deduction of 30-40 paisa for 10 or 9 sec.
i complaint on customer care and they disconnect my call after hold.and currently they block my mobile number
to connect with customer care from past 4 days.