Airtel — Deduction of money from prepaid account

Address:

Gautam Buddha Nagar, Uttar Pradesh

I have been using an Airtel prepaid connection ([protected]) in Noida (NCR) for the past 5 yrs. I had a balance of Rs. 39 and connected to internet through GPRS for accessing Whatsapp application. I hav just sent a single message to one of my contacts on Whatsapp. I was online for around 10 minutes & then disconnected the internet. To my outmost shock, I see a message stating that my balance has been deducted & now I am left with just 80 paise in my account. The fact is that I have not subscribed any of the internet packs offered by airtel; neither did I give any call for subscription, nor did I send any sms, & 10 minutes o[censored]sage of data services cannot be so high so that Rs. 39 is directly deducted from my account.

We, customers, are not fools sitting over here that your company exploits the customers in any possible way. I do not have enough balance in my account to speak to the hopeless Customer care executives who hardly respond after making us wait for infinite duration. therefore, I hope some action is taken soon otherwise I will simply terminate the Airtel prepaid service & will definitely encourage all Airtel customers known to me to do the same.

Previously also, almost 2 years back I had faced similar kind of problem. Is this your Profit-making method by simply cheating the customers. I had full faith on Airtel but now I am really pissed off. I am sure many must have faced the same problem. The question is not of the mere Rs. 39 that have been deducted but this should not happen when the customer has not subscribed for anything at all.

It seems that Airtel just hunts for the slightest pretext to deduct money from the customers.



- Manjira Saha