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Address: Gautam Buddha Nagar, Uttar Pradesh

I have been using an Airtel prepaid connection ([protected]) in Noida (NCR) for the past 5 yrs. I had a balance of Rs. 39 and connected to internet through GPRS for accessing Whatsapp application. I hav just sent a single message to one of my contacts on Whatsapp. I was online for around 10 minutes & then disconnected the internet. To my outmost shock, I see a message stating that my balance has been deducted & now I am left with just 80 paise in my account. The fact is that I have not subscribed any of the internet packs offered by airtel; neither did I give any call for subscription, nor did I send any sms, & 10 minutes o[censored]sage of data services cannot be so high so that Rs. 39 is directly deducted from my account.

We, customers, are not fools sitting over here that your company exploits the customers in any possible way. I do not have enough balance in my account to speak to the hopeless Customer care executives who hardly respond after making us wait for infinite duration. therefore, I hope some action is taken soon otherwise I will simply terminate the Airtel prepaid service & will definitely encourage all Airtel customers known to me to do the same.

Previously also, almost 2 years back I had faced similar kind of problem. Is this your Profit-making method by simply cheating the customers. I had full faith on Airtel but now I am really pissed off. I am sure many must have faced the same problem. The question is not of the mere Rs. 39 that have been deducted but this should not happen when the customer has not subscribed for anything at all.

It seems that Airtel just hunts for the slightest pretext to deduct money from the customers.

- Manjira Saha

View replies

jayendran.v.nair

from Delhi, Delhi

Airtel Prepaid — deduction of money from account

Respected Sir,
I, Jayendran.v. have AIRTEL PREPAID CONNECTION no :-[protected], i got a message from airtel 3 days back that Rs 10 has been deducted from my account for using a service called india TV Baba Ramdev Health Pack.I wish to inform you that i have not request to activate the said servicenor i am interested in such service.
Hence i request you to refund my money immediatly.

ALSO I REQUEST YOU TO STOP THE SMS SEND BY THE SERVICE PROVIDER FOR SUBSCRIBING DIFFERENT SERVICING.IT HAS BECOME A NUECENCE

Ashmina Khatoon

from Khawhai, Mizoram

Mar 6, 2011

Airtel Prepaid — deduction of money from my account

Dear sir, this is for your kind notice that I m Ashmina ussing airtel prepaid number [protected], from my prepaid A/c balance has deducted automatically many times i had recharged it many times but always the balance has deducted. whenever i contacted to customer care i wasn't got the satisfactory ans even most of time they were unable to give me reason and phone was disconected by them. last time I m requesting you to give me the details of the deduction my prepaid A/c within 4 working days. waiting for your respons

Airtel Customer Care

from Mumbai, Maharashtra

May 15, 2013

Verified Support

Namaste Ms.Saha,

This is to inform you that your concern listed on 15 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

May 17, 2013

Verified Support

Namaste Ms.Saha,

We would like to inform you that your concern listed 15 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Address: Rangareddy, Andhra Pradesh

This is for my Corporate Postpaid Mobile Connection Numbers [protected] and [protected] in Hyderabad (Andhra Pradesh).
I am not getting signal coverage at my indoor address since last 2 years.
I made 100′s of complaints via emails, phone, ARC, etc. but all in vain. All SRs are closed forcefully saying duplicate SR, customer not contactable, partial coverage. All reasons are fake, as Airtel never contacted me for this issue, even after raising so many SRs.
At time of giving connection Airtel promises robust network and coverage, which is actually never available practically.
If you give partial coverage then why not you charge me for that partial rent on my postpaid nos.
I get call drops immediately and get charged for them too.
I am mentally harassed and frustrated using your connection due to no signals.
I have to wait for 1 hour to get signal in my mobile at a small place in my home where 1 point of signal comes, and that too gets dropped off after few seconds/minutes.
I was told that Airtel is installing a tower in my area. On asking for new tower details, they never provide, because actually it never exists.
Kindly resolve my issue in another 1 week or provide me signal booster, which I requested 100 times but never got it.
If this issue is not resolved immediately then I shall send this message on all your marketing agents like FB, twitter, linkedin, etc and yahoo group where 10,000 employees of my company are members. Anyhow 30% of my employees have already left your connection due to poor signals.
Even your Nodal officers and Appellate authorities are not serious to reply my emails/calls to them. Take this issue very seriously.

Aug 13, 2020

Complaint marked as Resolved

View replies

t.v.krishnamurthy

from Chennai, Tamil Nadu

Airtel Mobile — no coverage

I am using Airtel mobile -3 connections including a Blackberry.
I shifted my residence from Mylapore -Chennai to Perungudi in Chennai.The place i have shifted is bang in the midst of IT corridor and is is close to Tidal Park.
In the last four months i have made atlest 30 comlains to Airtel about poor coverage and the consequent losses i have suffered in my profession.
Each time some body will take the complaint and confirm that the fault will be addressed quickly.
But nothing has happened so far.
So i have deactivated my Blackberry and is in the process of shifting lockstock barrel to another service provider.
I am a very senior corporate citizen and i am holding board positions in many reputed cos .
I was a director in The Times Of India group for many years and now wonder whether its too premature to reward persons like Sunil Mittal as the Best businessman of the year even as the co run by him has not demonstrated sustainable Excellence.
But this is only expected in a country like in India where even trivial achievements are glorified.
By the way is there a quick mechanism to sue Aitet and the Board of Directors for the suffering they have perptrated on customers like me
Regards,
tvk
[protected]/[protected]

Mahesh

from Delhi, Delhi

This is from Karnataka Circle Airtel Mobile Service. I am Mahesh. From Mangalore Suliia Taluk. i have Airtel number. last week new airtel mobile tower Charged [in BALPA]. but i cann't get signal now.so that number dead waste & also dead invest . Please give more coverage or turn antennas to cover more are and also i request please cover KAMILA village also.

Complainant4039252

AIRTEL doesn't have proper coverage in my area Manapakkam and even in my office located in ASCENDAS IT Park. Even after launching compliants there is no action from AIRTEL.

IF we delay the payment for single day they will followup for N times for complaints they never do the followup. Also they will one bill plan during enquiry and when the bill comes it will be totally different.

They are the cheating customers with charging more money and not giving the required coverage.

M.RAJA

from Chennai, Tamil Nadu

signal — no covarage

hellow sir iam raja from vettukadu namakkal(D.T) in our village nearly above 200 airtel customers are in our village all are having the signal problem so please take immeadite action and provid seprate tower for village as soons possible

M.RAJA

from Chennai, Tamil Nadu

about signal in our village vettukadu namakkal (D.T)

M.RAJA

from Chennai, Tamil Nadu

about signal in vettukadu namakkal.

anandakumar

from Mumbai, Maharashtra

hello sir i am Anand from udumalpet (D.T) in our village nearly above 200 airtel customers are in our village all are having the signal problem so please take immeadite action and provid seprate tower for village as soons possible

prashant banerjee

from Darwha, Maharashtra

Airtel Mobile Services — no signals at my home

since last 8to 10 months i am not getting signal at my residence I had already comp.many times but no body turned up to me and they are raising bill regularly If i am not getting the service properly why should I pay.
Kindly do the needful

ANAND

from Kuzhithurai, Tamil Nadu

NO AIRTEL SIGNAL IN MY HOUSE...WHAT I DO FOR IT...PLEASE SOLVE THEM

pooja bahal

from Mumbai, Maharashtra

Jun 2, 2011

Airtel — weak indoor signals

I have been experiencing a lot of signal problems in my flat. The indoor coverage is very poor. The other networks like reliance, vodafone work fine. Have been complaining for the last six months .The address is flat F-103, Renaissance Exotica, Yehalanka Hobli, Bangalore North Taluk Bangalore

Airtel Customer Care

from Mumbai, Maharashtra

May 17, 2013

Verified Support

Namaste Mr. Singal,

Further to our discussion dated 15 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Jun 10, 2013

Verified Support

Namaste Mr. Singal,

We would like to inform you that your concern listed 15 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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pinesh_singal

from Hyderabad, Andhra Pradesh

Oct 23, 2013

Friends, never opt for Airtel connection as their services are worst than any other mobile connection provider in India. They don't have adequate towers, signals are always too weak wherever you go in India. Also their Customer care team is so stupid and , even 5th pass student knows more than them. Airtel just concentrates on increasing revenue and Customer base, but ignores that they don't have sufficient mobile towers to handle that many Customers.
Airtel is not doing any solution and just showing that they care for you. Infact i will rate then -100 (negative 100) out of 100.

pinesh_singal

from Hyderabad, Andhra Pradesh

Oct 23, 2013

You Airtel, stop making Customers fool by your 3G and now this 4G. Why don't u atleast make your 2G network stronger instead of wasting money in 3G and 4G?
Now my only aim is to reduce Customer base of Airtel, which I have already done for 1000 connections in Hyderabad.
You give me 2 years of pain, now I will give you lifetime pain till you run your business in Hyderabad.

Soumya Sanyal

from Pandua, West Bengal

Jul 26, 2017

Mobile No : Kolkata - [protected]

I am using this no for about 12-15 years. I am using this as my Official Contact No., But now I am not getting AIRTEL SIGNAL at the understated local office address.

Please solve my problem as earliest.

My local office address is...
Prantika Appts, Flat- GCA, 22 Narayantala Road West, Baguiati,
Kolkata - 700059, India
Landmark : Baguiati, Chaulpatty, shakhari shop lane

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Address: Hyderabad, Andhra Pradesh

Hello Sir/Madam

[My request to Stop stop stop closing my cancellation request with fake reasons]

Few months back i put a complain regarding Airtel in this forum.

i made the biggest mistake of my life by choosing Airtel again.

(For service and quality purpose you guys record the conversation, so please refer to that if possible and not trusting all those good(false) comment and remark your guys put against a complain number when some body give you a call)

My land line number is[protected].

1]SR Number[protected]shifting Req by me) (1st may to 6th may)

On 1st may i raised this request for shifting(within the same zip code, not even to a different city). They told me it will take 6 days so by 6th 8.30PM i ll be able to use my connection. Then after 3rd of may i called them to follow what was the progress. They didn't provide me any info, but promised me it will not cross the dead line. And this continues till 6th 8.30PM till then i called them as many as 6 times.

but the customer care people only know few line which they repeat n numbers of time.

Sorry for the inconvenience.
Reminding you about their dead line/SLA.{its like don't you dare call us again before this deadline}
we are putting this on high priority.{which they never do}.
we ll arrange a call from my manager/concerned team in next 2 hours.{which you ll never get}

Later i found out that there is some technical issue from their end (some RSU Mismatch), so they are hiding the truth.

2]SR Number[protected]Req raise by Airtel as previous request was still pending)

So on 7th from their side they re-raise this request.The very next day a guy came to my place. He checked some stuff here and there and told me that there is a technical fault from their side (RSU mismatch again) and he left. i have my office work pending so i thought of canceling airtel and switch to some other service (which i already did yesterday.)

3]SR Number[protected]Cancellation request) (7th may to 14th may)

So i put a cancellation request. The very next day a someone called me from airtel [[protected]] and asked me about the cancellation and convinced me that they will give me connection that day itself i e 9th of may. They anathor guy called me from some other number [[protected]] and he also told me the same thing to give me connection by EOD and close my cancellation request.

But nobody showed up till the evening, so i called the customer care. i came to know that guy close my cancellation request mentioning i was agreed for a 48 hr shifting time. i was so irritated.( Contd in next SR Number)

4]SR Number[protected] [i raised it for cancellation but i don't know what is this ]

So i told the guy to connect me to your manager. i told the manager to again raise a cancellation request The manager give me this request number saying sir this is your final cancellation request. which i later found was not even a cancellation request.

5]SR Number[protected]

Again a guy called me from airtel[[protected]]. Asking me if i want to continued airtel. i said no no no. So he raise this cancellation number and told me the previous number was not a cancellation request. He again told me sir this is your final cancellation request.

i started to loose my patient.

6]SR Number[protected]

Again today morning i got a sms with this reference number. i was not sure what this is about so i called who else , the customer care and inquired about this to found out that it is a shifting request i raised yesterday. For god shake stop lying.

and he again game me a new request number Saying it will be the final cancellation number.
i.e SR Number[protected]

So moral of the story i ll keep raising the cancellation request and you guys keep closing my cancellation request for fake reasons and putting false/fake remark against all those above request.

i didn't mention all conversation here , only putting a summery here.
you guys really torture your customer.

After going through all this i ll not use any Airtel product till i am alive. Even i am thinking of not using any product which names started with a "A". Coz i never experienced a product this bad honestly.

Please cancel my my connection ASAP.

This is the other story i put in this forum 3 months back.

http://www.consumercomplaints.in/complaints/airtel-broadband-airtel-is-cheating-...⇄

Aug 13, 2020

Complaint marked as Resolved

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Address: Satara, Maharashtra

I'm a 3g data user..my 3g data already expired 2 days ago but still i can use the service but with the lower speed without my credit being deducted..when i want to recharge the 3g data, the transaction always failed..what should i do to deactivate the service so that i can recharge the 3g data plan?

My number : [protected]

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Airtel Customer Care

from Mumbai, Maharashtra

May 15, 2013

Verified Support

Namaste (fathhifadzli ),

This is to inform you that your concern listed on 15 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

May 17, 2013

Verified Support

Namaste (fathhifadzli ),

This is to inform you that your concern listed 15 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

May 20, 2013

Verified Support

Namaste (fathhifadzli ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Address: Pune, Maharashtra

Hi,
I wanted to complain about the Airtel postpaid service. I registered a request to terminate my mobile connection as i had some signal issues and i was not satisfied by their service. I registered the complaint on 9th may for the same. They said i will get a call from their technical team and my number will be terminated. but they keep on calling me to convince me to not to cancel the connection. I am really frustrated with this and i just want my number to be terminated. The Service request no. is 50447045

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tejas

from Mumbai, Maharashtra

AirTel — not closing the connection

i have taking a new connetion on 11/08/08 no is [protected] sim no is[protected] but it is still not ACTIVE so i visit the AIRLET borivali west branch THAT i want to take connetion i have visited 3 times but they are not able to solve the responce over their is very bad insted of the manager is saying that that we can not help you she is not redy to HELP to solve the problem so what should i do &

Complainant5674829

from Pune, Maharashtra

AirTel — Closing of Postpaid

RESPECTED SIR, I M A POST PAID SUBSCRIBER AND DOING JOB IN TATA YAZAKI . BEFORE STARTING THE PLAN THEY HAVE TOLD US THAT MONTHLY RENTAL WILL BE 175 BUT AFTER SOME THEY HAVE CHANGED THE RENTAL FROM 175 TO 199 . MY CUSTOMER SERVICE HAS ALSO BEEN BARED . THAT IS WHY I M TAKING THE NEW CONNECTION OF VODAFONE AND WANTS TO CLOSE MY 2 NO. THE NO. ARE [protected] AND [protected]SO PL KINDLY CLOSE MY NO. THERE IS NOT PROPER GUIDANCE FROM OUR SIDE . SO PL SEE THIS MATTER SERIOUSLY THANKING YOU YOURS FAITHFULLY JALINDER THOMBRE TATA YAZAKI KESNAND, DIST-PUNE

kiran

from Mumbai, Maharashtra

skm

bhargavpatel

from Pune, Maharashtra

in airtel cards, i do not want to job alerts in my mobile [protected]. so please kindly request to you that closing the jobalerts in my [protected] number as early as possible

Airtel Customer Care

from Mumbai, Maharashtra

May 15, 2013

Verified Support

Namaste Mr. Gupta,

This is to inform you that your concern listed on 15 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

May 17, 2013

Verified Support

Namaste Mr. Gupta,

Further to our discussion dated 15 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

May 22, 2013

Verified Support

Namaste Mr. Gupta,

We would like to inform you that your concern listed 15 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: Bangalore, Karnataka

Hello,

I had registered for a new broadband connection from airtel in the Electronic City area last month. One of your representatives came to my house on the 17th of April and collected Rs. 500 from me as enrollment fees. They then informed me that they could not provide me with a connection and that my money will refunded before the end of April 2013. Then, last Tuesday (30th of April), I got a call from someone called Sekar (ph. [protected]) saying that the connection was available and that he had come to do the installation. I was travelling to Chennai then and I asked him to finish the installation and collect the money (for the wifi router) from me the next day. But he said that he can do the installation only if I paid him and that he will come back on Thursday. I called him on Thursday morning and he confirmed that he will come to my house at about 7 pm that day. But I waited for him till 9 pm and he never came and didnt answer my phone calls either. The same thing happened today as well and when asked when he will give me the connection, he said that he will not come for at least two more days.

This is extremely unprofessional and irresponsible behaviour from Airtel. I have lodged numerous complaints since the 17th of April and so far nothing has happened. The people at the customer care services dont have a clue as to what is happening and they actually disconnected my call after asking me to wait.

I understand that your services are in a lot of demand and that you dont really care about an individual problem like I have. If you cannot give me the connection, can you at least give me money back? What you have done to me over the past 3 weeks or so is nothing short of cheating.

My airtel account number is [protected].

I had sent a mail to the Nodal team a week ago and I still havent got the equipment and the installation has not been done yet. I had called the customer care and they informed me that the installation manager Manohar (Ph. [protected]) would call me and figure out when I will be comfortable to get the installation done. He never called me and after trying his number for almost 5 hours (why do your employees never answer calls??) I got through to him at 5.30 pm. I asked him if he could do the installation at 6.30 pm as I wouldnt reach home before that. He then asked one of his subordinates, Kiran (Ph. [protected]), to do the installation and he told me that he will come to my house at 7.15 pm. I then waited for him to come to my house, but he never did. I repeatedly called his mobile, but he had switched it off and Manohar didnt answer my calls either. Kiran finally came to my house at 10 pm and then told me, arrogantly, that he didnt have the necessary equipment to do the installation.

Obviously, I still dont have a working broadband connection. This is appalling, considering the fact that I had paid for the connection almost a month ago. Is anything being done to inform your engineers on how to behave with the customers?

I am still having problems with Kiran. He came to my house at 9.30 pm yesterday and did the installation and showed us the broadband speed on his laptop using an ethernet cable. We then asked him to show us the broadband speed using the wifi network. But he told us that his laptop battery had suddenly drained and that he didnt have a battery charger with him. We told him that we can pay him only after verifying the speed on the wifi network after which he talked to us in a threatening manner and uninstalled everything and took the equipment with him.

This has been an extremely unpleasant experience for me and I have had enough of your so-called services. Please cancel my enrollment and refund the money (Rs. 500) I had paid, as soon as possible.

-Naren.

Aug 13, 2020

Complaint marked as Resolved

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devoking2005

from Lucknow, Uttar Pradesh

Airtel Broadband — Installation Money

I fillup a form for Airtel Broadband connection at my house in pahar ganj on 22/01/2010 and gave Rs. 1947/- Cash to the Executive comining from Airtel. After 2 days a call came and he said to me that there is No Visibility in my Area and your money will be refunded in 25 days.

But my money yet not refunded by the Airtel.

My Name is Vikas Raja
Address: 8063/8, Multani Dhandha Pahar Ganj, New Delhi-110055.
My Number: [protected].

snehac83

from Gurgaon, Haryana

Jun 4, 2011

Airtel — Installation not completed

Hi,

this is regarding an Airtel installation which was not done correctly after a lot of delay, Wifi connection was brought in but it didnot work.

Please et this done at the earliest.

Airtel Customer Care

from Mumbai, Maharashtra

May 15, 2013

Verified Support

Namaste Naren,

This is to inform you that your concern listed on 15 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

May 17, 2013

Verified Support

Namaste Naren,

Further to our discussion dated 15 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

May 21, 2013

Verified Support

Namaste Naren,

We would like to inform you that your concern listed 15 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Vidisha, Madhya Pradesh

Hi,

I am using broad band internet connection of Airtel company . Every thing was working till yesterday . But today phone was dead and internet stopped working . After 6-8 hours phone started working and internet as well . Unfortunately 80 % sites ( including yahoo.com , facebook.com and many more ) can't accessible after this , while we can access those sites using other network / connections .

After facing this issue whole day when I called customer care[protected] . in first call their executive kept me on hold for 30 + minutes .

I disconnected call and tried again this time I got executive but he told me if google and youtube is working every thing is okay we can't help you with specific sites even those are all . if a single site ( google ) is working . We can't help you at all .

I have asked several times executive to help me out as this kind of issue happened to me few years ago as well and airtel helped me that just for a single site .

Please advice me what to do now ?

reference id to customer care call :[protected]
Airtel Number :[protected]

Regards ,
Saumitra

+1 photos

Aug 13, 2020

Complaint marked as Resolved

View replies

Anitha Rajan

from Chennai, Tamil Nadu

AirTel — Internet connection not working

AIRTEL TELEPHONE NO :[protected] Broadband connection. For the past two days, internet connection is not working. When I tried to launch the complaint with the customer service, there is no proper response. Kindly look this matter very urgent.

AIRTEL TELEPHONE NO :[protected]
Name of the Organisation : Hand in Hand Tamilnadu
9/3, Radhakrishnan Street, T.Nagar, Chennai - 17

IT IS AN SOCIAL SERVICE ORGANISATION. KINDLY LOOK INTO THIS MATTER. MOST URGENT

mahmod alam

from Noida, Uttar Pradesh

Airtel — braodband coonection not working properly

My broad band connection is not woking properly and i loose the connection very often, while using broadband. Moreover i am not getting the requisite speed as according to my plan. It is at his worst. please do ensure its repairing or i will be compelled to surrender my broadband connection.

gayathri

from Chennai, Tamil Nadu

AirTel — everything

i have taken airtel brfore 1 week this is the worst network that i have ever seen, the signal is not at all good in this network and they are telling to wait for one month to get uninterrupted network connection. and the mobile office is also not good in connecting internet in my mobile. and after activation of sim they are sending message that my proof that i given was not enough. this thing they should look before the activation of this sim. hereafter i never ever use this useless network in my life

ranjit singh

from Amritsar, Punjab

Broadband — broadband service not working properly

i am user of bsnl phone number i.e 2481727 for the last more tahn 20 years and using your broadband services for the last 2 years. i had been lodged more than 10 complaints with your department in last 3 months and every time they used to gave me these two mobile number to contact which are 2000867and [protected] and both these numbers arre always not reachable specially in working hours which you can also try at any time. Till today my complaint is pending and nobody bothers to check the same. So my humble request is to contact the concerned person and asked why their phone is not reachable and why they are not looking into my complaints.

So please take action earlier

rahul jain

from Delhi, Delhi

Airtel Broadband — broadband is not working properly

broadband is not working properly, connection breaking after some time automatically

Dr. Rakesh Sharma

from Bhopal, Madhya Pradesh

Airtel/broadband connection — Internet not working properly

I am useing Airtel broadband connection my account ID is 13476144_mp my internet is not working properly since 10 days. kindly resolve my problem immediately.

Thankyou

Ganesh Kumar Kashyap

from Lucknow, Uttar Pradesh

dear sir/madam,
my name is ganesh kumar kashyap from lucknow. i want to take internet home plan 749. what i do for this. my cell number is [protected]
ganesh kumar kashyap

ANIL KUMAR MAKHNOTRA

from Delhi, Delhi

Broadband — Broadband not working properly

MY BRODBAND CONNECTION 25338117 IS NOT WORKING PROPERLY. IT WORKS ONLY ALONGWITH THE BUSY TELEPHONE LINE. IT IS JUST LIKE A DIALUP CONNECTION.
AFTER LOT OF COMPLAINTS LINEMAN TOLD ME, THAT THERE IS A CABLE FAULT. THIS IS NOT IN OUR HAND. BUT IT WORKS WITH A BUSY LINE. IF THERE IS CABLE FAULT, THEN THE TELEPHONE CAN NOT WORK.

MAY I ASK GM MTNL TO REPLY ON THIS. WHAT I HAVE TO DO FOR SUCH TYPE OF CONNECTION. I AM NOT GETTING ANY BENEFIT OF BROADBAND CONNECTION. I GET CONNECTED ONLY AFTER BUSY THE LINE. I CAN NOT ATTEND ANY CALL WHEN I USES THE NET.

I REQUEST TO GM MTNL TO RECRUIT SOME GOOD ENGINEERS IN PLACE OF THESE ILLITERATE LINEMEN. SO THAT SERVICE LEVEL CAN BE IMPROVED.

PLEASE LOOK INTO THE MATTER ON URGENT BASIS SO THAT WE CAN USE YOUR SERVICE

Hemant Shah

from Pune, Maharashtra

Broadband Connection — Broadband not working

My broadband ib no is[protected] which is not working for last one month. After continuous complaints also I am not getting proper response from you people. Please look into it and sort the problem asap.

regards,
Hemant Shah [protected]

vaibhav

from Jammu, Jammu and Kashmir

Airtel — Frustrated with the internet services,not working properly.

I'm highly pissed off with AIRTEL'S broadband service. Internet is not working properly,every now and then i make calls in the customer care department and instead of helping me in context to the same matter their executives are not ready to listen some times they just misbehave and hang up the call. I'm highly dissatisfied with their services. I request to the authority to please help me for the same as soon as possible.

AirtelComplaint

from Bengaluru, Karnataka

AirTel — AIRTEL BROADBAND NOT WORKING

Hi,

This email is with regards to complaint number 33839146 lodged by me on June 14, 2010. This complaint is regarding my Airtel internet connection which is not working since the last 4 days. I have been repeatedly calling up Airtel Customer Care and each time I am given a false assurance that someone from Airtel will attend to the problem shortly and it will be resolved within 2-4 hours.

It is the same case today as well. I had called up in the morning and spoken to Airtel Customer Care. I have been given an assurance that the problem will be resolved within 4 hours. 4 hours have elapsed but I am still not getting the internet connectivity at my place.

Please let me know the escalation path so that I can escalate this case to the appropriate level. This kind o[censored]nprofessional behavior was not expected out of a reputed organization like Airtel.

Airtel should take this case on priority and resolve the issue immediately.

Regards,
Kunaal Mathur.

Mobile#:[protected],[protected].
Airtel Landline#:[protected].

avinz74

from Meerut, Uttar Pradesh

Airtel Broadband Connection — Not working

Dear Sir ,

This is regarding AC 15553255 for an Airtel Broadband connection.

I had been repeatedly asking for last five months about net connection. But beyond my complaints raised the connection was never restored but Bill used to be Raised always.

It is really heartnening to see Company like airtel is not worried ab services but about charging customers unwantedly.

Three months back I told your people to disconnect the connection and Pay back my security amount of 1500.

Till that day I am only called for bills , which has now gone for 2 months o[censored]nused services to 5 months and that too because of delay from your side.

This ispurely humiliation the way your people call and expect the customer to be fool . They say to pay some money and close it.

I will request you to look at my compaint and seek a solution.

Regards

Avinash
[protected]

nikhil4044

from Bhopal, Madhya Pradesh

Airtel Broadband — CONNECTION NOT WORKING PROPERLY

MY INTERNET IS NOT WORKING PROPERLY AS THE CONNECTIVITY IS NOT STABLE ( IT DISCONNECTS AGAIN & AGAIN).
SO ITS MY HUMBLE REQUEST IS TO PLEASE TELL ME THE SOLUTION TO THIS PROBLEM

antony milton

from Chennai, Tamil Nadu

hello sir,
i am antony milton, and i am using 899 browser standalone tariff plan and today i paid the broadband bill rs 378/-, but from more than 4 days my broadband kbps is very slow(ie)50 - 80.i have made complaints many times and there is no response, i am very much disappointed with yours broadband service.

usr id : ch 1062604
account no :15954380
thank you.

07714069741

from Vidisha, Madhya Pradesh

My Internet and landline is not working since 4 days.please do the needfull as soon as posible.
My landline no is [protected]
D.D.U. Nagar raipur Chhattisgarh
mob -[protected]

shubham gupta

from Dabra, Madhya Pradesh

dear sir
iam [protected]
i'am not want to pay my last bill of date 24/aug/2010 because.
i'am not activate this plan or any other member of my family.
this was mistake of your company.
so kindly sir please helps me & free me from this bill.

thankyou sir
date 3/sept/2010

vikram483

from Irinjalakuda, Kerala

AirTel — NET AND PHONE CONNECTION NOT WORKING

OUR NET AND PHONE CONNECTION IS DEAD FOR THE LAST 2 DAYS. WE ARE UNABLE TO CONTACT YOUR ABLE TEAM OF CUSTOMER CARE MEMBERS, SEEMS LIKE THEY DON'T REALLY CARE FOR CUSTOMERS.WE HAVE TRIED AN HUNDRED TIMES BUT IT SAYS CALL AFTER SOME TIME.
APPRECIATE IF SOMEONE COULD LOOK INTO THIS AND GET THIS PROB SOLVED, AND PLEASE INVESTIGATE WITH YOUR TEAM AS TO WHY THEY ARE UNABLE TO TAKE CUSTOMER CALLS....
MY NUMBER IS[protected]

Someshwar Chaudhary

from Jaipur, Rajasthan

From last 15 days i am getting such a bad connection..i disconnects frequently...Is this a Broadband connection or wat ..after so many complaints no action has been taken ...I'll wait for 2-3 days if there will no improvement i will plan to take new connection of other companies...sorry for all this bt I am frad yp from this connection

Sachin Kr Garg

from New Delhi, Delhi

Jan 11, 2011

AirTel — Broadband connection not working properly due to poor connection done by Airtel

Dear Sir,

Kindly refer my below mails to Airtel, my broadband connection is not working properly. I have made several complaints but no one from airtel provided any concrete responses and my problem is still the same.

Request you to kindly intervene in the matter & get it resolved at the earliest.

Regards
Sachin Garg
[protected]

Dear Customer,

Thank you for writing to airtel.

With reference to your e-mail dated 11/01/2011, you have expressed your concern regarding technician visit for your airtel fixed-line [protected].

We would like to inform that your concern has been registered with us with the reference number 41825612 and the same will be addressed by 12-JAN-2011 11:00 AM.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.

warm regards,

Antony Infant
customer care executive
bharti airtel limited

Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline.

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=45474AB7C0C1...⇄

[protected]Original Message[protected]
From: sachin.[protected]@siemens.com
To: [protected]@airtel.in
Cc:
Sent: 11/01/2011 10:04:47 AM
Subject: RE: COMPLAINT REF NO.: 41667234, LANDLINE / BROADBAND (PH NO.[protected], A/C NO.[protected] [|BAL|Qrc2722416|]

Dear All,

For your information, no one from Airtel has visited the site yet. Your site
staff is providing misleading information.

I knew that there is a digging issue. But kindly let me know, all other DP¿s in
near by my site are working properly and connected to underground cable itself.

The DP from which my connection is restored, is also connected to underground
cable.

Now how can you close my request no 41667234?

I am really upset from this reply.

Request you to kindly call me at [protected] for clear understanding of my
problem.

Request you to expedite the same.

Now I request airtel to wave my minimum half month amount Rs.500/- from my
current bill.

With Regards

Sachin Garg

Siemens Limited
Energy Sector

Energy Power Distribution.

Plot- 6A, Tower-A, Sector - 18,

Maruti Industrial Area, HUDA
Gurgaon - 122015
Tel.: +[protected]

Fax: +[protected]
Mail to: sachin.[protected]@siemens.com

From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Monday, January 10, 2011 11:28 PM
To: Garg, Sachin IN GGN SL
Subject: Re: COMPLAINT REF NO.: 41667234, LANDLINE / BROADBAND (PH
NO.[protected], A/C NO.[protected] [|BAL|Qrc2722416|]

Dear Customer,

Thank you for writing to airtel.

With reference to your e-mail dated 10/01/2011, you have expressed your concern
regarding technician visit for your airtel fixed-line number [protected].

We would like to inform that as per 41667234 your request has been resolved.

As there is an digging issue.Hence, it take some time to resolve.

We earnestly hope that the resolution provided is up to your satisfaction.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

Please do write in for any further assistance.

warm regards,

Amruthagiri
customer care executive
bharti airtel limited

Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline.

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=9BFD
572EB2D6F97FB1E6C95E12368ABE5117594F979D3 7 8 E769AF6187F&refno=Qrc2722416

[protected]Original Message[protected]
From: sachin.[protected]@siemens.com
To: [protected]@airtel.in
Cc: nodal.[protected]@airtel.in;care.[protected]@airtel.in
Sent: 10/01/2011 03:36:34 PM
Subject: COMPLAINT REF NO.: 41667234, LANDLINE / BROADBAND (PH NO.[protected],
A/C NO.[protected]

Dear All,

Kindly refer my below mails,

Airtel has provided me a commitment of 09-JAN-2011 09:00 AMto resolve my
problem.

But sorry to say, Despite of my several mails, the condition is still same.

Request you to expedite.

With Regards

Sachin Garg

winraj126

from Nagercoil, Tamil Nadu

Jan 21, 2011

broadband not working properly — broadband not working properly

sir I'm using BSNL 750 plus plan from the last 2 weeks my inter net is very slow connecting under 150 kbps, I inform, but no action taken, some times it is automaticaly disconnect and connecting pls rectify my problem as soon as posile my net speed is shown below my no: 281175

N.Sridevi

from Chennai, Tamil Nadu

Mar 11, 2011

AirTel — Net not working

Dear Sir,

Net is not working from 3 days so pls do the needful.

Kindly take necessary action.

Regards
Sridevi

monika_verma86

from Giddarbaha, Punjab

Mar 15, 2011

Connect — not connecting to some sites

I am using unlimited download internet plan of connect but unable to connect to some sites. I am unable to the problem exactly. Please try to resolve my problem.

vaibh89

from Mumbai, Maharashtra

Apr 8, 2011

AirTel — Network not working Properly

Network Problem in Navi Mumbai, From Panvel to Vashi This is my 3'rd complaint for Network is not available in my mobile Sony Ericsson Xperia X10 mini Pro. Please solved it
Thank You

samir mandal

from Mumbai, Maharashtra

Jun 10, 2011

Airtel — not disconnecting net connection after requesting many times

they are not disconnecting my net connection(along with fixed land line [protected] &broad band) despite several request. customer care do not pick up phone. once they disconnected but again they resumed as per their sms. already i have shifted my house and informed them.
from
samir mandal
hl-143, jamalpur colony

Prawinbobby

from Mumbai, Maharashtra

Jun 27, 2011

Airtel customer care — No proper response from customer care executives

Dear sir/madam,

I am Praveen kumar.K.R from chennai. my mobile no [protected] (Airtel GSM).
1. Am getting unwanted calls even after i registered do not disturb menu.
2. If i register any sort of complaint in 198 then for the next 2 to 3 weeks cal to 198 is not connecting.
3. There is no proper response from customer care executives.
4. Deducting my balance for the unwanted services. No refund they are giving even i tell that i doesnt used that sort of applications.
5. I registered for network change (i.e. PORT). The very next day airtel customer care executive called & told that they will activate some low tariff plan for my no but no such plan activated.

geethabhabu

from Mumbai, Maharashtra

Jul 21, 2011

Airtel Broadband — NOT PROPER RESPONSE

WE CANT CONTACT THE COMPLAIN SECTION EASILY. IF WE TRY TO CONTACT AIR TEL BRAND BAND COMPLAINT NUMBER TO GIVE COMPLAINT ONLY MUSIC IS COMING AND THER IS NO ANY REPLY. NOW WE DONT DNOW ENGLISH TO TELL OUR PROBLEM . PLEAE CALL ANY OFFICER FROM AIR TEL MY NUMBER [protected] NOW WE DONT WANT THIS CONNECTION REMOVE OUR CONNECTION

sandeep dawar

from Agra, Uttar Pradesh

Jul 26, 2011

AirTel — broadband not working airtel

we had made the complaint for the internet not working for telephone 47541514 via complaint no.1101122 dated 21 july and 1320062 dated 26 july.
thanking you
anita dawar
47541514

caanujmbd

from Delhi, Delhi

Nov 17, 2011

Air Tel Net Connection not working for last four days — Net Connection not working for last four days

Hi,
MY NET CONNECTION FOR NUMBER[protected] HAS NOT BEEN WORKING FOR LAST FOUR DAYS.
FOR THIS I CALLED CUSTOMER CARE CENTER SEVERAL TIMES BUT THE ISSUE IS NOT RESOLVED YET.
THE DETAILS OF THE SERVICE REQUESTS ARE AS FOLLOWS:
SERVICE REQUEST NUMBER :7202588
13 NOVEMBER
1.04 PM
SLA - 6.00 PM
AT 5.55 PM I GOT A CALL FROM BACK END TEAM THAT THE ISSUE WILL BE RESOLVED SOONER AND THE COMPLAINT WAS CLOSED.
BUT IT DID NOT HAPPEN SO.
7232386
14 NOVEMBER
12.06 PM
CSE: NAVEEN
THE RESULT : DISAPPOINTMENT
7232386 RE OPEN
15 NOVEMBER
1.01 AM
THE RESULT : DISAPPOINTMENT
ON 15 TH I AGAIN RAISED A COMPLAINT IN THE DAY TIME BUT IT WAS ALSO OF NO USE...
WOW WHAT A CUSTOMER SERVICE...
ON 16TH I AGAIN MADE A CALL AT 2.20 PM TO TALK A WITH A SENIOR LEVEL REPRESENTATIVE BUT MY CALL WAS PUT ON HOLD TWICE WHICH WAS CUT AUTOMATICALLY AFTER SOME MINUTES.
GREAT.
THIS IS HOW YOU DEAL WITH YOUR CUSTOMERS.
7384948
16 NOVEMBER
8.15 PM
CSE: ABHISHEK
NO RESULT.
AND WHEN I ASKED THIS REP TO CONNECT ME WITH SOME SENIOR I WAS AGAIN PUT ON HOLD.
THE DURATION OF THIS CALL WAS 15 MINUTES.
AND HENCE THE LIMIT OF THE PATIENCE IS OVER.
SO NOW I NEED MY NET CONNECTION IN WORKING MODE BY THIS EVENING.
AND AS A COMPENSATION I NEED A WAIVE OFF OF 15 DAYS MONTHLY RENTAL ON PRO RATE BASE IN MY NEXT BILL.
thanks
Shubham Bhatnagar
[protected]

g.r p lakshmi

from Chennai, Tamil Nadu

Jan 31, 2012

AIRTEL/BROADBAND — airtel broadband is not working

my broadband connection number is 43602286.my broadband is not working since one month. i am getting only supply indication. kindly set right the problem at the earliest.

Airtel Customer Care

from Mumbai, Maharashtra

May 15, 2013

Verified Support

Namaste Saumitra,

This is to inform you that your concern listed on 15 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

May 17, 2013

Verified Support

Namaste Saumitra,

We would like to inform you that your concern listed 15 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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31 Comments

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Comment Guidelines

Address: Lucknow, Uttar Pradesh

I purchased an Airtel DTH connection in March 2013, but my STB had some technical fault within 2 months of purchase. When i called the customer care the provided me the services within 2 hours, but they replaced my new STB with an old repaired model, which i think Airtel does not provide anymore. When the company charges for new STB and Dish, they ought to provide new models, and if it has some faults, the company should be responsible to replace the faulty model by new model, and not by any outdated, repaired one. please response.
Ankur Paul

View replies

Airtel Customer Care

from Mumbai, Maharashtra

May 15, 2013

Verified Support

Namaste Mr. Paul,

This is to inform you that your concern listed on 15 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

May 19, 2013

Verified Support

Namaste Mr. Paul,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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2 Comments

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Comment Guidelines

Address: Bangalore, Karnataka

I have requested for Black Berry services two days back on my mobile [protected] on 121 facility from my Airtel connection. After several minutes of transferring call this person number to that number, one lady informed to contact next day morning. Again ystrday morning, i..e.13 May 13, I have contacted for which the reply was to sent a mail as it is corporate CUG connection. Yes my IT admin has sent a mail to activate BB service on my mobile ystrday. It was informed that within 4 hours it will be activated.

Today till 6.25 pm nothing happened and everytime we make a call, the stock reply was pl wait for 4 hours. Ulltimately, at 6.15 pm when I again contacted through 121 one Mr Susheel informed that the technical department has not received any mail from CUG department of AIRTEL.

It is nothing but killing time by AIRTEL officials and When I wished to speak to NODAL Officer, nobody is picking that number and the response is "Due to Technical reasons this phone is not working for now".

Could somebody inform the status as I am a CEO and will get and needs to respond atleast 50 e-mails for which I am taking this connection.

REALLY A MOST DISGUSTING EXPERIENCE WITH AIRTEL. SOME RESPONSE PL. EVEN IF AIRTEL OFFICIAL SAYS IT IS NOT POSSIBLE IT IS OK, SO THAT WE CAN FOR OTHER PROVIDER. BUT ANSWER WE WANT PL.

Regards,

S. Madhava Kumar

[protected] - MOBILE

Aug 13, 2020

Complaint marked as Resolved

View replies

Sajin K. John

from Khammam, Telangana

I have registered for Blackberry service on my mobile phone [protected] by sending SMS < airtelbb > to 121 and done the procedures as they have directed. The instant activation is offered in their website and I've been waiting still for its confirmation.

I appeal the concerned persons to look into this matter and resolve the issue. I've sent the email to [protected]@airtelindia.com and got an automated reply offering the settlement in 24 hours. I have seen the same problems facing by others also. I do not understand why they offer this service instantly through their websites.

Sajin K. John
CEO & Managing Director,
Numak Corporation Ltd,
# CSS Microsys,
35/767, North Janatha Road,
Cochin - 682 025
Tel:[protected]
Mobile:[protected] /[protected]

Sajin K. John

from Khammam, Telangana

Dear Mr. Rakesh Ranga,

My issue was solved automatically when I again tried to register the BB services after a day. My need was only for a week, and I'm back to the place where I've been deputed now for my official duties.

I was getting messages from AIRTEL that my blackberry device was not compatible for the services, even 7 days after my problem was solved. It was through the sms from an origin that I could not reply ot contact the concerned person. Nobody from airtel could resolve my problem or nobody had contacted me to hear what problem I was facing. I'm really sad with the support you are offering to your cutsomers who pay for your services. What is the benefit for a customer, if you send the sms with an origin that the recipient can never call, or send back a reply? I'm also the part of a company that serves thousands of customers.

Anyhow, thank you for responding to my concerns, even though via a third party provider.

Sajin K. John
Cheif Executive Officer
Numak Middle East FZE
UAE
Tel: +[protected]
1-Nov-2010

Airtel Customer Care

from Mumbai, Maharashtra

May 14, 2013

Verified Support

Namaste Mr. Kumar,

This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Customer Care

from Mumbai, Maharashtra

May 16, 2013

Verified Support

Namaste Mr. Kumar,

Further to our discussion dated 14 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Customer Care

from Mumbai, Maharashtra

May 19, 2013

Verified Support

Namaste Mr. Kumar,

We would like to inform you that your concern listed 14 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Address: Thane, Maharashtra

Dear,

I have e-recharge of 38 INR on 12 May at 11 am.
As per your plan 1.2paise/2sec Airtel to Other and 1.2paisa/3sec
Airtel to Airtel, but still after two days i don't receive any benefit
of this plan.i am charging as normal 1.2/sec. i have loge the
telephonic complain (Reference no.is CWRCH[protected], registered on
13-may-2013 15:32),they commitment it will resole the issue but still
i am suffering the the problem.
i have almost 70 INR in 2 days,
Please resolve the issue and reimbursement the my detected amount.

Thanks & Regards

Mahfooz Alam
+91-[protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

Ali Asgar

from Delhi, Delhi

AirTel — Have not received easy recharge amount

Hi team,
this is to inform you that i am an Airtel customer. As i am mumbai subscriber, and today i reachgae with Rs-111, from Kaushik communication, bhagwan bazr, chapra Bihar.as i am in roming. when i called to customer
care they said, we cant do anything call to mumbai. So request you to kindly do the needful.my contact no [protected]

Airtel Customer Care

from Mumbai, Maharashtra

May 14, 2013

Verified Support

Namaste Mr. Alam,

This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Customer Care

from Mumbai, Maharashtra

May 16, 2013

Verified Support

Namaste Mr. Alam,

Further to our discussion dated 14 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Customer Care

from Mumbai, Maharashtra

May 19, 2013

Verified Support

Namaste Mr. Alam,

We would like to inform you that your concern listed 14 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Address: South Delhi, Delhi

I called up 12150 to order Airtel DTH. they asked me to pay online, which i did at 11:10 AM on 12th may 2013. No body has ever responded back to me till now. They said it will be done within sometime.

I have called 12150 atleast 50-60 times but getting no where they dont have any proper answer. They are also not returning my Money.

They have just screwed up. I have all the evidences of the statements made above.

What has happened with me cannot be explained here as this is too less space. If anyone can help me please......

Contact Me # [protected]

View replies

Airtel Customer Care

from Mumbai, Maharashtra

May 14, 2013

Verified Support

Namaste Sourav,

This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Customer Care

from Mumbai, Maharashtra

May 19, 2013

Verified Support

Namaste Sourav,

We would like to inform you that your concern listed 14 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Address: Mathura, Uttar Pradesh

I have recharged with 10 GB pack of 3G but i am getting speed of 77-82 Kbps at max from 2nd May 2013. Had given complaint to customer care centre on 121 numerous times, even i received call from their end that the problem is resolved, but still speed is same, finally they told me to change handset( i am using Nokia N-8, and had been using 3G from Oct 2012). I used sim in samsung galaxy but was getting same speed, went to nokia care centre also, there they checked my mobile and told it was not in fault.

Already 12 days of numerous complaints have not given the result, feels frustrated with the quality of technical support provided by Airtel.

Hope to hear from your team soon and getting my problem resolved.

Akash Kulshreshtha
[protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

Rakesh Khatri

from Gurgaon, Haryana

Jun 18, 2012

Airtel — paid for 3g and getting 2g speed

Hi my name is Rakesh Khatri and my no. is [protected] I have recharged of rs 1500 for 3g activation on 23th may and from 28th may I M getting 2g speed.I have complained 7 times and called 25 to 30 times still no response.I think there is some problem with airtel 3g network tower that they don't want tell me.Many people are facing this kind of problem.I M using airtel from last 6 years but now I think vodafone is the best choice.So I want my money back as soon as possible or else I will make a police report.

Airtel Customer Care

from Mumbai, Maharashtra

May 14, 2013

Verified Support

Namaste Mr. Kulshreshtha,

This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Customer Care

from Mumbai, Maharashtra

May 18, 2013

Verified Support

Namaste Mr. Kulshreshtha,

We would like to inform you that your concern listed 14 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Address: Kamrup Metropolitan, Assam

Sir/Madam

This is to notify that as per my previous complaint raised against the internet speed of 2g Airtel for the pack of Rs 149 the has not been any satisfactory feedback from airtel.The executives had been asking for time to resolve the problems and latr on the day of the resolution they are speaking nonsense like how are you using 3g on your 2g net pack this and that.The main thing is that they have been killing my time from 8th of this month and the problem that i am facing is not resolved.My problem is that airtel terms and conditon says after 2gb consumtion of data they are to provide a speed upto 40kbps,but i am only receiving the speed of 1-2 kbps and sometime 2-5kbps.

After long waiting as i have not got any resolution to the problem stated on 8th of may i went to AIRTEL CUSTOMER CARE office at SAIMILE GUWAHATI.There i had a chat with the senior supervisor named Mrs SANJAY TALUKDAR,this man is so rubbish he being a manager doesnt even know how to talk to his client.He without giving us any feedback on our issue says "Y dont u shift to 3G Plans".I replied Perhaps it would have been possible to pay the rate of 3G i would have surely done that so as i can pay only for 2g i am presently using that.
After a long conversation he left us behind asking some of his junior name PRITAM to handle the matter.The Manager behaviour is so ill that he has forced us to belive that for the amount we pay we shall get only 1-2kbps.My question is if they cannot provide the speed why do they mention is so in their palns.Being having so much of harrasment already before this man is again speakinG rubbish.

I would be helpful if you strictly look into the depth of this matter and take a positive step to solve this problem as soon possible or else ask airtel to refund our amount of Rs 149.

Thanking You

Regards

SUSANTA DAS
[protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

swissarcade

from Gwalior, Madhya Pradesh

AirTel — regarding speed of the internet

i'm using airtel broadband of 512 kbps nearly 1 1/2 years and i'm not satisfied with the speed given by the airtel... the downloading speed should be around 100 kbps something but i'm geeting only 40 kbps... please give me solution for this matter,, broadband speed which i'm using is just like a dial up connection...............

Airtel Customer Care

from Mumbai, Maharashtra

May 14, 2013

Verified Support

Namaste Mr. Das,

This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

May 20, 2013

Verified Support

Namaste Mr. Das,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Address: Pune, Maharashtra

Hi,
I am sharing my bad experience of the airtel 2G unlimited plan in Maharashtra. My airtel number is [protected].

I had enabled airtel 2G plan of Rs199 which offers unlimited 2G data for 30 days. This was done through online recharge on 22nd April. The plan was valid till 20th May. The fair usage data of 2GB ended on 12th May, after which the speed should have reduced but free data usage should have continued.
However, I could see that my balance had suddenly dropped from Rs90+ to Rs49. I kept browsing on the 2G plan to check whether my main balance was getting deducted due to 2G usage, and found that balance kept dropping. I finally stopped usage when my balance got reduced to Rs34.
That is despite an unlimited plan, my balance still got reduced by atleast 55Rs.
On talking with customer care, an executive told me that the plan of 199Rs had been cancelled on 27th March. He told me to go for a plan of Rs 149. When I insisted that the online recharge site of airtel has this plan, he transferred me to his senior who heard my complaint, took time to understand it and agreed that balance was wrongly deducted. He said that they will check the details and refund the appropriate amount back.
I'll be happy when this complaint gets resolved. However, I am still disappointed by this occurrence. My concerns here are:
a. How Airtel has not ensured that it sticks to the parameters of its plan and delivers as promised.
b. Why Airtel does not monitor for such incidents proactively? Does it hope to make its profits by cheating customers unless they are vigilant?
c. Customer care executives at lower level are unaware of Airtel plan details and are misinforming customers blatantly.

Incidents such as these have led me to consider switching to other service providers.

Regards,
Gokul Panigrahi

Aug 13, 2020

Complaint marked as Resolved

View replies

atulbhau

from Pune, Maharashtra

why you are start to deduct amount from my account,realy I am scared of your service, 7 time I told that don't send any sms or services like news , video,games which will deduct my money,stop all this .is there any one who listens your cutsomer.and please return my Rs.10/-back to my account,I have not asked any services from you.my no-[protected]

subodh kumar verma

from Kottayam, Kerala

Jan 19, 2011

AirTel — Wrong deductions

This is for mobile no: [protected].
Rs 30/- was deducted twice first on 3rd jan and again on 11th jan. I had not opted for any of yr services.Then why this has happened? Is it the way u fleece yr customer? Thid had happened earlier also n then u said sorry and credited tne amount. Me and my friends would b seriously thinking of leaving u.

NETWORK IS ALSO VERY POOR IN MY AREA THESE DAYS.. I EXPECT MY MONEY [ 30=30] == RS 60/- TO B CREDITED TOMY A/C IMMEDIATELY.

vikashmkp

from Aizawl, Mizoram

Jan 19, 2011

AirTel — wrongs deduction

my name is vikash. I am using airtel network till last 2 year. But now airtel doing wrong deduction of my account. Its doing when i recharge my account. 1st time they deduct 30rs ,2nd time 7rs and 3rd time 15rs . Please do something for me as soon as posible. And give me my money back.
Thanks & regarding
Vikash
[protected],[protected]
Id:- [protected]@gmail.com

itsmanjaryhere

from Chandigarh, Chandigarh

Jan 19, 2011

i'm too facing this problem

itsmanjaryhere

from Chandigarh, Chandigarh

Jan 19, 2011

i'm too facing the same problem

kunal.banjaria

from Delhi, Delhi

Feb 19, 2011

I AM AN AIRTEL USER BUT WOULD NOT BE A FUTURE CUSTOMER DEFINETLY
WHAT SHOULD I DO PLS HELP ME

MY BALANCE IS WRONGLY DEDUCTED CONTINUOUSLY AND CURRENTLY IT IS IN MINUS
MY ALL SERVICES RELATED TO SMS HAVE BEEN STOPPED DUE TO UNSUBSCRIBED SERVICES
I AM GEETING PROBLEM REALLY
PLEASE HELP ME
[protected]

aaaandy

from Nagpur, Maharashtra

Mar 25, 2011

AirTel — wrong reduction

wrong redication
18 tarik ko maine costomer care ko call kar ke pucha konsa recharge airtel friends1 karau valuidity ke liye to waha se bataya gaya ki 41 ka recharge karo, wo karne ke baad mujhe airtel to airtel 10p/s ki jagha 30p/s charge lag raha to maine turant c.c me call karke complent darj karai to unone complent ka refferance number diya CHTAC[protected] aur kaha ki 22 tarik ko 1 baje tak complent solve ho jayegi lekin ab mujhe 10p/s ki jagha 1rs p/s lag raha hai. PLZ HELP ME mo no [protected]

rishukesh

from Gurgaon, Haryana

Sep 1, 2011

AirTel Bharti — wrongly balance reduction

I ws recharge my airtel accnt yestrday 120 rs bt today my balance automatically deduct 90rs frm my accnt...i m complaint to customer care bt they r nt well intrct wth m..they told m u r downloadin videos frm airtel live bt sir my internet pack is already actvatd since last 4 mnth so why m downloadin thru airtel live..so pls take further action n gve m my deduct balance return...my nbr is [protected] my self rushi

rishukesh

from Gurgaon, Haryana

Sep 1, 2011

Very bad service...furter nt take any action

MohKumar

from Noida, Uttar Pradesh

May 1, 2012

Airtel — Not recharged but reduce amount in account

I recharged the amount of Rs.50 by using HDFC Euronet, amount is reduced from my account but it's not yet recharged

Airtel Customer Care

from Mumbai, Maharashtra

May 13, 2013

Verified Support

Namaste Mr. Panigrahi,

This is to inform you that your concern listed on 13 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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dsrout

from Jalandhar, Punjab

May 13, 2013

Hi Gokul,

I am DS Rout, a volunteer helping consumer for resolving their problem with any company or brands.

You can write me at [protected]@gmail.com so that I could give you a way to resolve your present problem.

Thanks

DS Rout

Airtel Customer Care

from Mumbai, Maharashtra

May 15, 2013

Verified Support

Namaste Mr. Panigrahi,

We would like to inform you that your concern listed 13 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Address: Ajmer, Rajasthan

Dear all Airtel Customers,

I am writing this complaint against Airtel to bring this cheating to your knowledge that they are constantly stealing money from my Airtel prepaid account i.e. 50 Rs. on 11 May 2013 and 150 Rs. on 12 May 2013. This might happen to all of you also, so please track your account through *123# for prepaid clients. My Airtel prepaid number is [protected] and it belongs to Delhi NCR.

When I called their customer care they started giving silly excuses and told me to call afterwards. When I called again they didn't pick up my phone. Now I am switching to another operator for tackeling this cheat organization which steals money.

Best Regards,
Manish Saraswat

View replies

Airtel Customer Care

from Mumbai, Maharashtra

May 13, 2013

Verified Support

Namaste Mr. Saraswat,

This is to inform you that your concern listed on 13 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

May 15, 2013

Verified Support

Namaste Mr. Saraswat,

We would like to inform you that your concern listed 13 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Address: Chandigarh, Chandigarh

Good Evening,

My name is Jeevan Kumar and I was using Airtel Broadband Internet at [protected] landline number. I requested to disconnect the connection on 23th Feb 2013 and my request id is 29139146 and I got an confirm intimation from Airtel customer care that it will take minimum one week to disconnect the connection.

Today on 13 May 2013 I am getting a copy of e-bill amount 379/- which is unexpected as I have paid the my due amount worthing 2935/-. I called Airtel customer care to resolve the dispute and got a reply that I have requested to continue the service on same number on 28th feb 2013.

I want the report against Airtel customer care about giving false information and not updating consumers requests in there database. It is very unfortunate for me to comment against company like airtel that they have very poor customer care service.

Jeevan Kumar,
House No: 3587, Sector 71, Phase 8, Mohali Punjab.
Contact: +91-[protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

Shyamal Majumder

from Pune, Maharashtra

Airtel — Billing after close the account

I had Airtel mobile connection [protected]. That was a corporate connection with IBM. I requested for stop service and did couple of mail communication. At last account closed when vist Airtel counter at Indiranagar, Bangalore. As per advice I had paid the unbilled amount and close the acount. Same i have confirm over phone with customer care (121). Also send couple of mail to confirm the account status and they mentioned account closed permanently. In those mail Airtel dosen't mention any due ammount. After these formality I leave the country and now sattled in Belgium. All of sudden after almost 3 months Airtel send a demand notice for Rs 2453.07. Please note I am not in same assignment and that connection was not for personal use. So who will pay? Why Airtel close account if there was pending ammount (beleive there was no due)? Why customercare not aware me before the due ammount if there is? Why my internet account not showing any due ammount? I will not pay any ammount, please advice.

Rakesh Kumar

from Mohali, Punjab

internet connection airtel bharti — refund payment

I Booked internet conection of Bharti airtel limeted add 224 okhla industrial phase 3
but not make conection and not Refund my payments my conection detail and complaint No .

conection apply form No 1881568

complaint No 24996474

25502590

Ref No [protected]

Praveen

from New Delhi, Delhi

Airtel Broadband — Generating bills after submitting for closing the account

Hi,

I put the request to shift my broadband to on last week on Nov 2009 for 30/11/2009.

After a week when I call to customer care at 121 I came to know that there is no network in that area and then itself I confirmed to close he account. Customer care told me that he put the note and my connection will be closed.
On 14'th Dec I received a call from Airtel about the connection and then too I confirmed him to close the account. I received inflated bill of whole billing cycle.
I visited sec 57, noida office and met with help desk there She told me that on till 14'th I have to pay as the confirmation was given on 14'th Dec 2009.
I paid the bill thinking that it will close the account.
But I again received the bill of Dec billing Cycle.

I informed again called to customer care and written too. I again received the reply with new ticket ID for closer.
I called customer care again he is not giving any info.
I am feeling harassed and cheated.

Please do let me know what are my options.

Thanks,
Praveen

niraj kumar gupta

from Anand, Gujarat

Mar 26, 2011

AirTel Bharti — closed my number

i have done poetability a number [protected] from reliance to airtel. in this it will take 45 day after many complain and visit airtel outlet. after that it worked and automatic closed and massage invalid sim in phone and number not working. when i call to custmare care they told it is not a airtel number. when i listened it i get socked. becouse i have talked with this number in airtel netword and get recharge with airtel boucher and now they tell like this. i have been suffering by this for ten days.

shivam singh800

from Delhi, Delhi

Apr 28, 2011

AirTel Bharti — internet connection

I want to disconnect my airtel internet for i have talk to airtel customer care 6-7 times but they say in this time system updation are going to continue so call after two hours.so please i request to you disconnect my airtel internet.
your faithfully
shivam singh
airtel account no. 16088741

Mohan swaroop

Jul 26, 2011

Dear sir/madam
I was using airtel no. [protected] from last april, but yesterday I got a messege on phone, 'SIM card registration failed' Then I called to customer center but they told me, my number has been closed and they have no any record about this number. Please let me know why this is happining?

[protected]@gmail.com

Mohan swaroop

Jul 27, 2011

मैँने अभी अभी [protected] पर अपीलीय प्राधिकरण को कल किया था और मनोज नाम के अधिकारी से लम्बे समय तक बात भी हुआ था । बताया जा रहा हैँ कि जिस नम्बरको( [protected]) मैने विगत 3 महिनोँ से प्रयोग कर रहा था जिसको वृन्दावन की एक दुकान से मेरा ड्राईभिङ्ग लाईसेन्स की कपी देकर मेरे अपने नाम से ही चालु करवाया था लेकिन जब कल ये नम्बर एकाएक बन्द होगया तो पुछताछ करने पर यह बताया जारहा ये की यह मेरे नाम पे न होकर किसी राजु नाम पे चालु था और यिसको 25 JULY 4.22PM पे बन्द कर दिया गया हैँ बल्कि कल साम(26 july) को यिसी नम्बर पर मैने RS. 100 का रिचार्ज भी किया था । मैँ ये पुछना चाहता हूँ कि यदि नम्बर बन्द होगया था तो रिचार्ज किउँ ACCEPT किया गया? और सेवा बन्द कर ने से पहिले किउँ बताया नही गया? और बन्द होने के बाद किया गया रिचार्ज का amount कहाँ जायेगा ? कृपया कृपा करके बताईएगा ।

techprasoon

from Delhi, Delhi

Dec 29, 2011

Airtel — Being billed even after connection closed

Hi,

I used to have a Airtel broadband connection with number [protected] and customer id: 16114329. I gave in a request for cancellation of this connection on 21/09/2011 with request number 4428136. But still I am being charged ridiculously every month for Rs 386.05. I called in customer care to settle this and it has happened again. In my airtel profile(when I login into the airtel website), I still see the telephone and the DSL connection as active. I paid all my dues and I am still being billed.

Thanks and Regards,
Prasoon
+[protected]

Airtel Customer Care

from Mumbai, Maharashtra

May 13, 2013

Verified Support

Namaste Mr. Kumar,

This is to inform you that your concern listed on 13 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dinesh

from Bengaluru, Karnataka

May 13, 2013

This happened with me as well. Just ignore them and before doing it abuse them in mail and threaten to lodge a CONSUMER Case

Airtel Customer Care

from Mumbai, Maharashtra

May 15, 2013

Verified Support

Namaste Mr. Kumar,

We would like to inform you that your concern listed 13 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Address: Maharashtra

My cell number is [protected]. I have applied to convert my prepaid account to post paid account.
They have closed my prepaid account, but not activated my post paid account even after two days. Also I online recharged with Rs 105(txn id 448006), but the cell was not recharged with that amount. When I tried to contact [protected],121 &198. nobody is responding.

View replies

Airtel Customer Care

from Mumbai, Maharashtra

May 13, 2013

Verified Support

Namaste Mr. Sharma,

This is to inform you that your concern listed on 13 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

May 20, 2013

Verified Support

Namaste Mr. Sharma,

We would like to inform you that your concern listed 13 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Address: Bangalore, Karnataka

Sir my name is saif and my company name is Anthem Realty and investments Pvt.Ltd,
We recently planned to buy a airtel leased line of 4mbps.
I filled out an online application form for the connection from airtel.in.

After a weak a representative has come to my office with the list of documents i need to provide.
I took 5 days to arrange the documents and the check of Rs 71,610. Every day he was calling me like about 5 to 6 time for the Cheque.

Now its been 13 days now i have submitted the cheque not the account manager is not picking up the call.
I have submitted the cheque in the name of BHARTI AIRTEL LTD.

Its a terrible experience with airtel . Is there any one who can resolve this issue,
The name of the Account manager is below:

Biswa Ranjan
Mob:+91 [protected]
Email : biswa.[protected]@in.airtel.com

I tried calling customer care toll free no . They are useless and very less knowledgeable. they don't even have the account managers no or information.

Please someone help me on this issue.

My no [protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

Airtel Customer Care

from Mumbai, Maharashtra

May 13, 2013

Verified Support

Namaste Saif,

This is to inform you that your concern listed on 13 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

May 15, 2013

Verified Support

Namaste Saif,

Further to our discussion dated 13 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Customer Care

from Mumbai, Maharashtra

May 24, 2013

Verified Support

Namaste Saif,

We would like to inform you that your concern listed 13 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Address: Chennai, Tamil Nadu

I dropped Airtel DTH(UID [protected]) because they changed my plan without informing me. So I decided to drop Airtel DTH and it has been dropped 6 months ago. But still I am receiving SMS and called for addition of channels daily. I reported multiple times by person and customer care but no use. Can anyone tell me, where/how to stop these kind of calls/SMS

Thanks
Jayaprakash

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snarang

from Bengaluru, Karnataka

Apr 1, 2011

SND — Every day sms

We are receiving sms from the Batras health clinic every day
We are receving sms daily from rental from [protected]
We are receving too many sms from Canara Bank for change of passwords every day

Airtel Customer Care

from Mumbai, Maharashtra

May 13, 2013

Verified Support

Namaste Jayaprakash,

This is to inform you that your concern listed on 13 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

May 15, 2013

Verified Support

Namaste Jayaprakash,

Further to our discussion dated 13 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

May 20, 2013

Verified Support

Namaste Jayaprakash,

We would like to inform you that your concern listed 13 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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psjayaprakash

from Bengaluru, Karnataka

May 21, 2013

Hi Sandeep Kumar,

Still the issue not resolved...

Today Also I received SMS from airtel to recharge my AIRTEL DTH account. I have submitted the necessary document six days back and Mr.Ankur called me and informed that it will be stopped 48 Hrs. But still I am receiving SMS and calls too.

Thanks
Jayaprakash

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Address: Central Delhi, Delhi

My name is kamal kant and using airtel number [protected] since the past 2 years. I use a blackberry handset. Since the past one month airtel Has been deducting my balance when I surf the Internet even when I continuously pay for blackberry Internet service, which is again costly not to mention.

I have called the customer care executives and lodged several complaints to them regarding and they assure me it won't happen again every time I call but they deduct my main balance again. Half of the times they hang up my call or put it on hold and don't pick up again. .

I have lost more than 600 rupees in this and the airtel people are not even returning my balance.

I am already paying a handsome amount for the blackberry Internet services and over that they keep deducting my balance. This is pure harassment. Please help

Name: kamal kant
Phone no: [protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

vikramjames

from Mumbai, Maharashtra

Sep 11, 2011

Airtel — slow blackberry internet service

sir..i have activated blackberry internet service on my no. [protected]. well the download speed m getting on my bb is 1kb/s which is really slow same with the browsing.there is no prob with my mobile i used my sim on another blackberry device still it gives the same speed. hope u will reply soon........

vivek rajan

from Noida, Uttar Pradesh

Aug 17, 2012

Airtel — balans

deer sir
my airtel sim card cut the balans without any rejan and the custmore care employ can not atend my call.
any time i am try the custmar care no. they can not respons my call.any time i am recharg my acount the company cut the ballans.

Airtel Customer Care

from Mumbai, Maharashtra

May 13, 2013

Verified Support

Namaste Kamal Kant,

This is to inform you that your concern listed on 12 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Airtel Customer Care

from Mumbai, Maharashtra

May 15, 2013

Verified Support

Namaste Kamal Kant,

We would like to inform you that your concern listed 12 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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