Airtel Complaints & Reviews

My mobile phone number is [protected].

1. I have taken a 3G plan valid for a month on 07th July. The data limit is 300 MB. I started using the internet after paying this amount using Airtel site, my account was also deducted amount of 102. But my talk time was deducted and with in three four days my balance has become zero and also I could not use internet.
When I called call center, they initailly denied everything but noted my complaint and promised to call be back. But I did not recive any call back, I called the call center again and they now informed that my 3G plan itslef was not there, and no money they received. I told them about the bank tranasaction, again I was promised a call back. Still nothing is happening till now, and I am not able to use the phone because of fear of loosing further money if recharged.

I have been put under lot of pressure because of the way all this is handled, and I want my Intenet package to be resotred immediately also the balance which was deducted wrongly again given back to me.

The utter disregard to the way my money is being deducted and I think TRAI and other agencies should help me in this regard. I as a customer is being put to multiple problems with incapable call center and nowhere to go for the wrongs committed and on the more not acknowledging the problems and taking corrective measures when a problem and grievence is caused to the customer.

2. This is the second time this is happening, on May 27th I have taken a Airtel 500 MB 3G plan, even then my main balance of around 300-400 rupees was deducted wrongly on using the internet and while using internet with in the 1 month time frame and with in the data limit. I called call center, but nothing was done. I called call center many times to resolve the problem, but everytime after the call is picked up the call was getting cut and no one called back. I demand the money wrongly deducted here too returned back to me. Also I did not opt for many services, when I initially activated 3G, even here about 20 rupees was cut from my account for what Airtel says using the services I did not opt for and which did not use.

As a customer, and I look forward for the responsible agencies to get my money back and protect my customer rights. Wrongly deduction all the money, Airtel has caused me lot of grieviences, hardship, money and time. To Airtel I demand immediate resolving of all these problems, and restore the faith I had in Airtel as a customer for a longtime.

Hey guys,

Pls be alert on the calls you get... Yesterday in the night first i got a miss call from the number [protected].
then i thought some one from my counterpart office is getting in touch with me for some work related to office..then i called that number and they picked and they were continuously speaking in hindi and at last he told me that he is calling on behalf of Airtel and I have won 25 lakh lottery and he told me to call another no. of [protected] naming G.M. Suresh Balaji and I called him and he stated me the same that I have won 25 lakh to redem this first I have to pay Govt. Tax of about 12500... Then I had a doubt and called up airtel next morning and checked and they told me that these are fake calls and not to belive. For your information that airtel has also stated that these calls are from PAKISTAN... Guys pls do not pick the calls and never call these numbers..., already a complaint has been received to airtel from many people and action has been placed.. Guys pls alert and carefull... GOD BLESS YOU... SAVE INDIA...

Twice i have submitted to number portability from vodafone to airtel , 1st time vodafone has rejected it and 2nd time vodafone has given me a clean chit for not receiving any application from airtel for portability, The great airtel customer service was contacted regarding this, as of why and what happened!! Each mail sent as complaint to airtel, i get a reply only after 4 days, which does not have any sense for the question i ask, inspite of providing all the details, again when i forward the same details and ask for a reply, i get a reply after 4 days from a different person who does not even have a basic english vocabulary to understand what i am asking and replied, to apply again for porting to airtel !! How many times does a person wants to waste buying sim card for number portability??? i have applied 3rd time again and no sign of any news till now its been 9days with 6 working days passed. Fed up of going to so called relationship center, and wait for 30min and i get a question when and where and what date and time i have submitted the portability application & they dont answer to what i ask, in what phase does the application process stand ??? The funniest thing is that the place i work, only airtel network is available !! who will be answerable to this? Being a doctor, i dont have time to this useless tantrumns shown to me by this airtel customer service centre.
Dr.A.Prabhuraj

It has been for so many months the Airtel company is deducting various amounts from my credit prepaid balance for activation of this/that services which have never been requested from my side. When I call the customer care executive either they don't respond or show their inability to do anything and talk rubbish and disconnect the line. Even for these customer care calls I have to pay. I am really fed up and lost my lot of money because of this.
Latest on sunday 8th july 2012 without any request from my side I received a message from AT-AIRINF stating that an amount of Rs.25 is deducted from my account for MULTICONTENTSTORE on my airtel mobile for 7 days. Again yesterday i received a message stating that this service will be renewed in three days and to stop this service i have to message STOP to 121. After doing this i get a message that this service will be stopped in 4 hours.Today also when i called the customer care executive at 10.05pm he showed his inability to do anything right and also started talking in a filthy manner. By all this utter nonsense I am being made to waste my money as well as my valuable time. I request you take appropriate action against the company and compensate me for my losses.

My name- Divyanshu Trivedi
mobile number- [protected]
email address- divyanshu.[protected]@gmail.com

I wanna complaint about airtel, today I got msg from AT-AIRINF dat I have downloaded a game n I m being
Charged rs.100 bt in reality I havnt downloaded any game infact itz not in my cell . I want airtel group to correct
Their mistk as soon as possible and give back my balance . I m nt a vry rich prsn so plz dnt trick me.

deactivate internet pack

hi,
i am using airtel connection in my mobile.My mobile no is [protected].i am not using internet pack.Now plz deactivate internet pack in my airtel mobile.Daily 10 rs per loss in my account.I requested for plz deactivate pack with online processes asap................

Thanks & Regard
sanjay...

sir,
We have received your message but this is to remind you that you haven't sent the bill or we have not received our Internet bill as soon as we will get it we will pay you. We have call your customer care but it is in vain.
we are facing this bill problem since we have taken the connection.

i request you to please look into this matter.

thank you

Today I have to write about how New Delhi Communications which is an Airtel Customer Care outlet at M-22 Greater Kailash 2 Market, New Delhi-110048 and how they have managed to cheat me.

I had lost my phone yesterday and had gone there to get a duplicate SIM card after doing the required trip to the CR Park Police station to lodge an FIR. At New Delhi Communications, they asked me for 2 copies of my photo ID, a photograph and Rs 125. I did as asked and my phone was activated. Within a few minutes I get an SMS from Airtel confirming the re-activation and how it should have costed me Rs 25/- only (not 125/-). After another few minutes I received another SMS saying that Airtel Money Transfer on my phone has been activated and Rs 100 were charged for that.

Nobody at the counter told me about this. They asked me to sign the forms and pay. Not even a word was mentioned regarding this hankypanky that was a tie up between Mr. Varma, the shop owner, and the Airtel customer care people.

My request to people would be please be very careful before going to this store as they are cheating a lot of people like this. When we are in a difficult, stressful situation and have so many forms to fill, they take advantage of it. Rs 100 is not a big amount but a lot of hundreds make thousands and lakhs for these people.

Archita Varma

i have activate 98 internet pack but m facing problem. its showing packet data connection not available. i have contacted customer care but still no use. i have setting....please tell me what to do?

My Airtel prepaid mobile [protected] service stopped working from past 8 days due to the error Simcard registration failed. Tried using a different phone but never worked. I tried contacting Airtel customer care many times and none bothered to look in to this matter.

I had already sent many emails to the Airtel Appellate authorities and a lady named SHILPA S replied saying that my alternate number is not reachable. When I replied...

DEAR SIR,

I applied for New multiroom Airtel -DTH connection online .
I HAD PAID FOR THE CONNECTION ON 9TH OF JULY 2012 WITH TRANSACTION ID IBG5614299 AMOUNT PAID FOR rs. 2380 FOR 2 MULTI TV CONNECTION FOR MY SUBSCRIBER ID [protected] NAME SALABH SARRAF AND IT WAS PROMISED THAT THE CONNECTION WILL BE DONE WITHIN 48 HRS BUT NO ONE HAS APPROACHED YET. AND I AM FEELING CHEATED BY PURCHASING IT ONLINE FROM the company. AS I NEVER EXPECTED THIS KIND OF HOPELESS SERVICE FROM AIRTEL DTH..

i emailed and contacted several times to customer care but no one is taking response even i called nodal officer airtel mr privendu (bihar) but he also to the plea by saying that i ll reply u within an hour and then he is not receiving the call.

please help..either provide connection or refund. as i am feeling cheated.

thanks

Salabh Sarraf
[protected][protected][protected]

email which i received:-


Dear Sir

Thank you for showing interest in Airtel Digital TV. As Spoken with Krishna . Please find below the link from where you can make the payment:



http://web.shelltransource.com:8089/airtel/payment/index.php?bid=106007





*Shell Transource Ltd.(A Vertex Group Company) is the Prospect Management Center for Airtel DTH PAN India.

***Installation will happen within 24 to 48 Hours after making the payment.

****Direct Helpline: 12148 from Airtel & [protected] from Non Airtel





**Conditions Apply.





Sagar Mhatre, Team Leader

Vertex Customer Solutions India Private Limited



www.vertexgroupindia.com
[protected][protected][protected]


Model No. T-361, 6th Floor, Tower No. 8, ITC Park, CBD Belapur,

Navi Mumbai – 400614, India

E-mail : sagar.[protected]@vertexgroup.co.in

then i contacted o same email id today and i got following reply.Sagar Mhatre Sagar.[protected]@vertexgroup.co.in
[protected][protected][protected]
3:46 PM (3 hours ago)

to me
Images are not displayed. Display images below - Always display images from Sagar.[protected]@vertexgroup.co.in

Dear Sir





Today till EOD it will be closed



Sagar Mhatre, Team Leader

Vertex Customer Solutions India Private Limited



www.vertexgroupindia.com



Model No. T-361, 6th Floor, Tower No. 8, ITC Park, CBD Belapur,

Navi Mumbai – 400614, India

E-mail : sagar.[protected]@vertexgroup.co.in




cid:image001.[protected]@01CA0975.9D3F85D0

I have two prepaid mobile connection since last 10 years.As my wife was out of India for 2 months,her mobile no was deactivated in mid June 2012.I approached R C Dutt Road,Airtel office for activation of same no as it is known and circulated to friends and family members for any emergency and general uses.
Concern person attended me well and assured me to activate same no at earliest with some internal formalities.After week He took new Form and assured me to start invalid SIM soon.After continuous follow up He gave me new SIM and assured SIM will be activated in 2 days.
Inspite of regular visit to customer care centre at R.C Dutt Road,Vadodara, they fail to activate new SIM given to me.
Almost 10 days have passed but still new SIM is not activated.
Pl help me to resolve problem at earliest.

SHAILESH MEHTA CELL NO [protected]

In continuation to my last complaint against Airtel. Last time I made cheque payment but after much ado I was informed that due to alteration in cheque it is not being processed. So next day that is 13.07.2012 again a executive comes and this time I pay him in cash to avoid any further dealy in sorting the process.

And can you believe within 5 minutes of that executive leaving I get another call from Airtel. On top of it the executive lied to me saying I am calling from a courier company and what not crap. An on confirmation that I am speaking her first line was - AAPKE NAAM PE PAYMENT DUE HAI AAP PAYMENT KYU NAI KARTI HAIN!!!!!

I AM TRULY DISGUSTED WITH THE KIND OF APPROACH FROM AIRTEL. If the matter is at senior level then why do I have to get such unsolicited calls from such unskilled executives who leave alone speak in English have no etiquette how to communicate with the other person.

Never expected that a company of such a repute will hire such rude and frivolous people at junior level who are the point of contact for a customer. I ask you how do you expect to retain your customers!!

I just hope my payment will be updated at the earliest and I will never ever again hear from Airtel.

Would like to warn new customers don't go for Airtel if you care 1% about customer service as they treat the customer as . I always thought that recordings of customer service BPO are monitored but after this incident which happened over 5-6 times I have lost faith in Airtel and its services.

Hai, i have used airtel Bradband connection last three years. but last week i have attend the net problem many times. i had complaint more times in airtel customer care.. my complaint no is 18474198. still they are not support. when i call local airtel office madurai[protected], but they are not speak well. they are suffering a lot of problems.this is software company

the network of my digital tv is not well in the clear climate also .i have contacted to customer care they have given the number of local distributer at Krishna complex hamidiya road Bhopal i have immediate contact .
the contact number is =[protected] but they are not attempt the call
after some time 1 call is came of a local engineer phone no; [protected] they have promise to come my home and repair the digital tv but till now not any one is came to my home.


we are your regular customer from 4-5 years
my customer id - [protected]
my number is-[protected]
adress-131/A green park colony berasia bhopal

and i am not satisfied to your service

Request to Block the sim card
Dear service team,

Hi, this is sonam verma having prepaid connection no [protected]. before a month I lost my mobile, i want to request the Airtel team to please block this Sim card.
If any further process is there to issue the duplicate Sim card, pl. let me know.

Thanks
sonam verma
[protected]

sir i have made bank transfer of rs 900 to airtel money account on 10 nth of july at 12.15 am.
The amount is not credited to my airtel money account, the payment was sucessful from the bank (axis bank) and also i have recived my confirmation number from bank and email too. After my so many attempts to contact airtel department i am really desperated to recive same responce from call center executives. everytime they reply me same words...

Dear Officer,

I have been using [protected] since 2006 however recently airtel have blocked my number so that same can be sold other customer as it is fancy number. I have lost many important calls due to which my important meetings were spoiled and i am mentally upset.

1) I have not received any notice.
2) Airtel is involved in Fraudulent activities
3) I want my number back.


Regards,

Shravan Kumar K
[protected], [protected]

Hi ,
I have taken Air tel Corporate connection (149 Monthly Plan, Mobile no - [protected]) . Every day I use to get message from 121 , about every day usages . Till few days the usages looks normal , but suddenly I saw a jump of 500 Rs 1 day uses , and next day 1000 Rs more in one day. I started calling the customer care , and the Air tel representative about this issue , they said they can not tell exactly why this amount has come , it can be known after the final bill generated. They said there will be big discount on the bill, and probably this amount will be adjusted . By this billing method , the total unbilled amount shown is 3400 Rs . The bill generation date is 12 July 2012 . I was surprised on 11 July Morning my outgoing is blocked. I can not make a call , can not send sms , and can not open Internet.
When again called customer care , they said my credit limit is 1000 Rs , so I need to pay 2200 Rs to unblock my outgoing call . Credit limit was not mentioned while I took this corporate connection. and airtel blocked the call without alerting me in advance .

When I log into to Air tel.in to see my billed amount , I see 1400 Rs , so I paid 700 Rs , and thought may be this is the final bill after discount so may be my outgoing will start now. But it did not worked in this way . When calling the customer care , the same repeated answer " sorry for inconvenience " bla bla bla , and asked me to pay the bill minimum 2200 Rs , which I do not agree.

Now I am dropping this connection and going to tell my company person , not to engage Air tel in our campus .

Apart from this , can I go ahead with consumer court , for this rough experience ?
What kind of proof I need to provide ?

Suraj

In Airtel, all the Booster packs (Rate cutter) are too costly.
It is increased recently. It is too high compare to other network

When i messaged for PORT, they promised me that they will provide all calls 30 paise offer, but they didn't give that offer though i cancelled the PORT request...

My contact number: [protected]
Mail id: [protected]@gmail.com

Regards,
Airtel Customer