[Resolved]  Airtel Digital TV — HELL CUSTOMER CARE

Airtel DTH — Don't purchase Airtel DTH Poor service and worst product

I purchased Airtel DTH in september 2010, but i have never seen such a poor service with Airtel, I have faced problem of poor signal arroud 20 time and each time they have taken 3-4 day to resolve this.I suggest every body not to purchase Airtel DTH, go for tata Sky.

airtel digital antenna — bad service

I am gopal ch sahoo custmer id no [protected] want to says that the service of airtel is very bad that only they talking very smoothly and not doing properly.till now they haver not solved my problem

sir, mene aaj customer care me subah recharge ke bare me( airtel digital tv )executive se baat kiya at 1:30pm .unhone muje rachage id no. leker unhe dene ko kaha. mene woh no lekar phir 1:55pm ko customer care me phir try, auto generated casset se muje kaha gaya ki "call" likh kar 54325 par sms karo.bas itanahi kah kar phone disconnect. mene sms kiya. reply sms aya ki "our representative woud concact you shortly" kisi ne contact nahi kiya AUR CUSTOMER CARE NO. MESE WOHI SMS KE BARE ME KAHATE HAI .MAINE PAANCH(5) BAR SMS KIYA .SABHI BAR YAYI REPLY SMS SE AYA LEKIN KOI PERSONALY BAT KARE TO MAI RECHARGE ID UNHE DOO..IT IS 8:35 PM .POORA DIN AUOTO GENERATED CASSET SE YAH LOG PROBLEM DOOR KARNA CHAHTE HAI. MERA AIRTEL CUSTOMER ID HAI:[protected]. I AM FROM SURAT(GUJARAT) MY NAME IS HIMMAT BELADIA.

AIRTEL DTH SERVICE — Zee TV Hindi not being received

My customoer Id No.[protected]. I have subscribed for one year package and one year Zee TV (Hindi) additional connection from November 2010. Unfortunately it was disconnected (Zee Hindi) from 09.04.11. I have informed the same to the local dealer at Kadapa. Sofar no action taken. Pl rectify immediately.

M.Rama Murthy, Kadapa
Ph No.[protected]

i truly agree, airtel digital tv is one of the worst digital tv channel to start with. First you will get screwed by trying connecting their customer care nos. and second the executives who attends the call are either unware of the resolution or dont have the courtsey to deal with customers. I did a big mistake by opting for airtel digital tv. TATA SKY is far better both in service as well as customer care. Conncetion booking no. 15580982

Airtel HD DTH Connection — No signal and very bad service and response from Airtel people

We have taken Airtel SD DTH connection, after 2-3 days we are No signal issue,its already 1 week over none of the airtel customer care person or service engineer is come to reslove the problem..Even the response from airtel people is very bad.So no i am decided to disconnect the airtel DTH connection and thro it out...

Airtel — Offers not valid,complains not taken care of

I Siddharth Gandhi,
i have been complaining on airtel costumer care sinc 24th of march 2011.
i had applied for the port facility. the main reason was that i was not happy with the current plans provided by airtel.
i was then offered a plan according to which my call charges had to be 10p AtoA
&30p for the rest local calls.and for that a daily rental of Re.1 had to be deducted from my account. and the plan was promised to be on within 48hours.
1stly:i did not get any such plan on my phone till date.
2ndly:i have complained again and again,but am not getting any feedback to my complains.
3rdly:i am always asked to hold on the line while i am to be connected to the senior supervisor, but as and when i am kept on line my phone is disconnected.
4thly:without any confirmation my call rates are changed from 50p per minute to 1p per minute...i have never applied for any such scheme.

i request you to please take care of this problem of mine. or if its not possible then please do let me know so that i can change my connection.

i hope my problem will be taken care of.
my number is[protected]

your faithfully
Siddharth Gandhi.

you had a problem once it was installed
in my case they have taken the money and still i am waiting...

Sir,

I want to deactivate my airteldigitaltvsports channel like neocricket, neo sports, and star cricket. Before that I was complain but there is no posstive sign for me . My cust id is [protected], my name is subashis sing soro, bls,

Airtel Digital TV — i didn't receive the instrument

I had purchased airtel digital tv through online on 12-04-11 through online and i had made payment by that instant itself,their one of the Executive Ruby sharma said that if i made the payment it will be deliverd and installed by next day itself.But till date there is no reponse from airtel.MY ref number is 3357409.

Airtel Digital TV — No refund despite many follow ups

Hello,

I am Narender Singh Uppal, I had purchased Airtel Digital TV Customer ID No. [protected]. Since the installation of Set top box, I started facing problems with regular breakdown of settop box and LNB. My experience with their customer service is so pathetic, I am no more interested in dealing with such an organisation. There were multiple failures in set top box and Dish LNB that I have lost count now. I have had multiple communications telephonic as well through emails and every time I received an autoreply from them that my complaint is being looked into and will be resolved to my satisfaction which never happened. Finally after a lot of mental harrasment and torture at their hands I decided to ask them to take back their substantard product (with equally poor service) and refund the amount back to me.

I have never seen such a shameless organisation and rude staff who does not have any sensitivity towards senior citizens like me. Can you plaese help me in filing a legal case against them?

Thanks and regards
Narender Singh Uppal
[protected]

I'm having a similar (much worse) experience with Airtel. My complaint regarding the faulty STB is now pending for 2 weeks. Refer to http://www.consumercomplaints.in/complaints/airtel-c557427.html for details.

Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal and associates are not interested in hearing consumer complaints.

Airtel Digital TV — Extremely poor and irritating customer after sales service

Hi,

This is to let you know that i have filed a complaint regarding "Bad reception quality of the signal" on 3rd of April. Since then the complain have been fraudulently closed twice without taking any kind of steps whatsoever towards providing me a solution.

The problem has not been solved yet but still i am receiving all kind of calls from customer care ( [protected]) asking for all kinds of details that i have already shared with them at the time of booking the connection.

Today, the problem has worsened further instead of getting solved as all of the channels have started showing either "No Signal" screen or "Unsubscribed Channel" screen.

However, the package which i have subscribed is a 3 Months Package being sold with "Sony Bravia 32 Inches LCD TV" with effect from 16 March 2011.

CC guys claimed that the problem will be solved by today 3 PM. However no one has turned up till now nor anybody has even bothered to call me and ask about the problem.

It is becoming an extremely unpleasant and irritating experience with Airtel Digital TV and if the problem is not resolved withing next few days, i will be left with no option than to switch over to some other DTH vendor.

My Contact Details:

Name: Prashant Kumar
Cell Phone : [protected]
Customer No : [protected]
Area PIN Code : 560093 (Bangalore)

AIRTEL DIGITAL TV — Customer Care - A Big Joke

Airtel Digital TV customer care has become a big joke for me. Whenever i call the customer care, i have to listen a really long list of what to press to what to happen. Really a big joke. Customer is facing a critical problem and and still he has to wait for the list to finish. Once the list is finished, the customer gets a SMS saying "for any queries please send the SMS by typing "HELP"".

At this point i really feel that they are making a fun of the customer. As if he has done some grave mistake by choosing them as the Service provider and now it is his fate to suffer.

If any Airtel team is reading this, i would like to tell them that i won't be suffering a lot as i got the connection free of cost with my TV set. Rather they would lose a subscriber.

If somebody is interested in solving my problem , i can be reached at [protected]

Airtel Digital TV — FRAUDE AIRTEL DIGITAL TV – BUYING A AIRTEL DISH IS LIABILITY – PATHETIC CUSTOMER CARE

I am using airtel digital TV from more than 2 years.
• Name: Ketan Dilip Waikar
• Customer ID: [protected]

My complaint is:

Complaint No 1:
• I want to transfer the Connection/Dish from Delhi to Mumbai. I called on 16th March 2011 (Time: 7.40 PM) to Customer care for dismantling the dish so that I can carry it with me to Mumbai. He took my request and sent a man for the same. Also he told me that your billing is stopped from now till I will again call the customer care for connection of the dish .
The dish uninstalled in Delhi after paying Rs 100.
• But today 28th March 2011 – I am getting sms of “Your Digital TV id [protected] is about to expire. Please recharge with Rs 300 Today.” It’s disgusting. I was already told that your connection is temporarily stopped on 16th. Then how you are charging me when dish is not on place and I am not using it. I WANT REIMBURSMENT FOR THE SAME.
I called Customer care 3-4 times(Date: 29th March 2011 Timing: @ 1.29PM, 1.50PM) . But It take around 15-20 min to connect to customer care. After connecting and giving info the representative kept it on holding for more than 12min. They also cut the phone during the discussion. (Pathetic Customer Care ) That’s why I am writing this mail.

Complaint No 2:
Now I want reinstall the dish in Mumbai. Since last 10 days AIRTEL DIGITAL CUSTOMER CARE is harassing me.
Its very pathetic and painful experience. I booked a slot on 16th April 2011 at 3.00PM for reinstallation of Dish in my Mumbai house. And I received following sms "Dear Customer,request no-6961024 for "Relocation request",Happy Code-TL6A.Share code with the engineer ONCE issue is resolved.For any query pls call [protected]"
After waiting a long time I called above cell no. The no was ringing but nobody was picking up the phone. After sometime I again tried the phone was switched off. This the way to behave with the customers. I
called customer care thrice and at last sombody picked up the phone. And told me that my request is resolved. (Its a big joke) Nobody called me and came to my house. Then how it is resolved.
After that i called Customer Care of Airtel Digital TV at again and again at the following times
Sr. No Date Time Status

1 16th April 2011 4.39 The response from Customer Care was very pathetic and unprofessional
2 16th April 2011 4.44
3 16th April 2011 4.58

4 17th April 2011 5.44 Request Accepted. Time Set at 11 am on 18th April 2011 for Dish Reinstallation.

5 18th April 2011 12.43 After waiting at home for 1hr 43 min. As the person had not come I called again. This time the Time Set for Dish Reinstallation was at 3 PM on 18th April 2011.

6 18th April 2011 4.49 After waiting at home for 1hr 49 min. As the person had not come I called again. This time the Time Set for Dish Reinstallation was next day (no time provided) on 19th April 2011.


I WANT TO KNOW:
Please let me know are you going to install the dish or not?

Why should I have to call customer care every day?

Why don’t you take a note of my complaints from last 20 days? ( I have also mailed my complaints on 29thMarch and 16th April 2011)

If you don’t want to provide service refund my Rs500 (which I paid from last month without having dish installed) Plus Rs1250 (Set top box) and take your instruments with you. I dont want your service.


And last but not least
If your company has some dignity left reply back to me as soon as possible.

Regards,
KETAN WAIKAR
[protected]

One and only fraud and worst service provider is AitTel Digi TV, no one picking up the service all nor responding the emails for existing customers where as they will act immediately if you call them for a NEW DTH connection.
Dear INDIANS please do not buy DTH from Airtel, we together take resolution to throw out this service from our country.

Airtel Digital TV — Airtel Digital TV SUCKS Please dont take --- WORST CUSTOMER SERVICE

Airtel Digital TV SUCKS Please dont take --- WORST CUSTOMER SERVICE



MY NAME IS KANNAN .S,


AIRTEL DIGITAL TV CUSTOMER ID : [protected]

I STAY IN TARNAKA, HYDERABAD - 500017


WORST CUSTOMER SERVICE EXPERIANCE I EVER HAD, SOME ONE PLEASE TELL ME HOW TO FILE A CASE ON THESE PEOPLE FOR HARASING ME LIKE THIS,

LAST MONTH ON MARCH 30 I SHIFTED MY HOUSE AND I CALLED AIRTEL CUSTOMER CARE TO SHIFT MY DISH ANTENA, FROM THAT TIME I WOULD HAVE CALLED THEM ATLEAST 200 TIMES FOR THE NEXT 15 DAYS AND ATLAST ON 15TH OF APRIL THEY CAME AND DID THE INSTALLATION, IN THIS TIME GAP SOME HAD STOLEN MY DISH ANTENA CABLE (THIS COSTA 15 RUPEES PER METER) WHO KNOWS THOSE AIRTELL PEOPLE AFTER TAKING DOWN THE ADDRESS MIGHT HAVE DONE THIS THEN THEY CHARGED 600 RUPEES FROM ME FOR THE NEW CABLE AND ALSO INSTALLATION CHARGES OF 150,

THEN THE REAL STORY STARTS, ACTUALLY FOR MY PACKAGE DAILY BURN RATE IS 13 Rs. FOR 15 DAYS IT IS - 195 SO TOTALLY AROUND 1000 Rs. I HAVE ALREADY SPENT FOR THE STUPID AIRTEL DIGITAL CONNECTION.

NOW BEFORE 5 DAYS AGAIN THE PROBLEM STARTED IT IS GIVING A MESSAGE NO SIGNAL FOR ALL THE CHANNELS, ACCEPT SOME CARTOON CHANNELS, SO AGAIN 5 DAYS 65 Rs LOSS, THEN AFTER CALLING THEM FOR 10 TIMES SOME AIRTEL TECHNESIAN CAME ON 20-APRIL-2011 THEN THEY WORKED FOR MORE THAN 1 HOUR AND SAID THE DISH ANTENA IS NOT FIXED PROPERLY SO YOU CALL THE SAME PERSON WHO DID THE INSTALLATION AND TELL HIM TO FIX IT ON ANOTHER PLACE, SO I CALLED HIM HE SAID PLEASE 12150 FROM AN AIRTEL MOBILE AND REGISTER A COMPLAINT THEN I WILL COME, WHERE I SHOULD GO FOR AN AIRTEL MOBILE - HE SAID THAT IS NOT HIS PROBLEM.

THEN HE IS TELLING KEEP ANOTHER 150 Rs READY I WILL COME TOMORROW, (AREE YOU FIXED THE ANTENA IN A WRONG PLACE AND WHY I SHOULD GIVE MONEY AGAIN ) AGAIN THAT IS NOT HIS PROBLEM,

AND THESE AIRTEL TECHNESIAN WHO COME TO OUR HOUSE WILL ASK OUR MOBILE TO CALL THEN OTHER PERSON UPSTAIRS AND THEY WILL TRY TO FIX THE ANTENA - TODAY FOR THAT MOBILE 30 Rs. AND WHEN THEY CAME THE FIRST TIME IT WAS 40 Rs.

ALL THE TECHNESIAN WILL ASK YOUR MOBILE - THEY WILL TELL BALANCE IS LOW IN THEIR MOBILE.

I LOST THE WORLD CUP FINAL - SITTING AT HOME WAITING FOR THE AIRTEL TECH TO COME AND FIX - I HAVE A 48 INCHES LCD, EVER MATCH WE USE TO HAVE A PARTY AT OUR HOME ALL MY FRIENDS WILL COME TO MY HOME TO WATCH THE MATCH


PLEASE SOME ONE HELP..........................

CANT WE DO ANY THING..........................

i agree coz i have been compalining since sunday and today is thursday and have not even recieved any answer from a HOmo Sapien ...i only hear recorded voices and have wasted around 250 /- talking to something non human

Airtel Digital TV — SELECTED CHANNELS NOT ADDED BUT CHARGED

ON 30TH OF MARCH I ORDERED SOME TOP UP CHANNELS THROUGH SMS. I DIDNT GET ANY REPLY . AGAIN I ORDERED THOSE CHANNELS ONLINE. I SENT FIVE EMAILS, 10 SMS AND CALLED SO MANY TIMES. STILL I AM NOT VIEWING THOSE CHANNELS BUT THE AMOUNT IN MY ACCOUNT HAS BEEN DEDUCTED FOR THOSE CHANNELS WITHOUT ME WATCHING THEM.
THERE IS NO PROPER RESPONSE FROM THE CONCERNED. THIS IS DEFINITELY CHEATING THE CUSTOMERS. A MAJOR EMPIRE LIKE AIRTEL IS LOSING ITS NAME DUE TO THE LETHARGIC ATTITUDE OF FEW OF ITS EMPLOYEES. I AM VERY DISSAPOINTED WITH THIS AND HAVE LOST PATIENCE CONTACTING THEM AGAIN AND AGAIN FOR SUCH A SMALL ISSUE OF ADDING 6 NEW CHANNELS OF MY CHOICE..

P.BALASUNDARAM

Really irritating now .. really .. i have already filed following complaints

1) Request No 6988253 (Video Problem)
2) Request No 7030293 (Wrong Resolution (Domino))
3) Request No 7057202 (Delay in Resolution (Domino))
4) Request No 7226869 (Wrong Resolution)
5) Request No 7248732 (Video Problem)


Really a quite long list when we come to know that they all are un-resolved. No one bothered to visit my location and still interestingly enough, i have received resolved SMS for following complaints

[protected]Second Request)
[protected]Third Request)
[protected]Fourth Request)

Don't know why i have not received similar resolved SMS for first and fifth complains. Most interesting thing is the fourth complaint was filed at 2115 Hours (Thursday) and resolved SMS arrived at 0755 Hours (Next Day).

What do they mean ? Do they mean that someone attended and solved the problem between 9:15 PM - 7:55 AM . Great!!!

If Airtel DTH guys are so dedicated to their customer that they are providing service at such odd times (late night and early morning) why can't they just simple guy who can solve my problem (in daylight) .