[Resolved] Airtel Digital TV — INSTALLATION NOT DONE | |||
I booked my AIRTEL digital TV connection on 23rd DEC 2011 through online. I paid my money on 23 rd itself. While booking they informed they installation would be done in 48 hrs. But till now I get no response. I called and dropped e-mail to customer care. Each time they say you would get a call in another 2 hrs or ½ an hour. But I never get any calls. Whenever I call them they say that SETUP BOX is not available and we will get back. But they never call. I am still waiting for the installation to be performed. My customer ID is [protected] and ORDER ID 956549. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
My Airtel digital TV ID No. [protected], I have installed yr TV from Dec-2008 onwards, by the time your team staff informed me if any things got repaired, it will be replaced with new one. My remote control is not functioning for a month i.e. Oct 09 onwards. I have complainted to your customer care No.1215026 several time I have to wait upto hours together. There is nobody telling correct information regarding to have new remote control. Yesterday I have contacted your Cus Care at 7.30 pm and upto 9.00pm finallay they have disconnected my call. Why so negligence service appearing to Customer. Your telling that Yr at World No.1 networking. Simply to get remote control I have waste my days in duty hours and not able to get the remote control .
One day Cus Care told me to go to Air Tel Authorised dealer, I went to AIRTEL/ PARADISE, and they told me simply go to AIRTEL /BEGUMPET, where they have told it is not available here. You have to complaint again and our Airteldigital TV person will come and give to your residence. Why a simple reasons of replacement of remote control, why your customer care not responding with a genuine direction. Your poor quality of customer care should be hampered in this simple issue. Kindly take necessary action to have MY Airtel digital TV ID No. [protected], with new remote control. My contact nO. [protected]
One day Cus Care told me to go to Air Tel Authorised dealer, I went to AIRTEL/ PARADISE, and they told me simply go to AIRTEL /BEGUMPET, where they have told it is not available here. You have to complaint again and our Airteldigital TV person will come and give to your residence. Why a simple reasons of replacement of remote control, why your customer care not responding with a genuine direction. Your poor quality of customer care should be hampered in this simple issue. Kindly take necessary action to have MY Airtel digital TV ID No. [protected], with new remote control. My contact nO. [protected]
My Airtel digital TV ID No. [protected], I have installed yr TV from Dec-2008 onwards, by the time your team staff informed me if any things got repaired, it will be replaced with new one. My remote control is not functioning for a month i.e. Oct 09 onwards. I have complainted to your customer care No.1215026 several time I have to wait upto hours together. There is nobody telling correct information regarding to have new remote control. Yesterday I have contacted your Cus Care at 7.30 pm and upto 9.00pm finallay they have disconnected my call. Why so negligence service appearing to Customer. Your telling that Yr at World No.1 networking. Simply to get remote control I have waste my days in duty hours and not able to get the remote control .
One day Cus Care told me to go to Air Tel Authorised dealer, I went to AIRTEL/ PARADISE, and they told me simply go to AIRTEL /BEGUMPET, where they have told it is not available here. You have to complaint again and our Airteldigital TV person will come and give to your residence. Why a simple reasons of replacement of remote control, why your customer care not responding with a genuine direction. Your poor quality of customer care should be hampered in this simple issue. Kindly take necessary action to have MY Airtel digital TV ID No. [protected], with new remote control. My contact nO. [protected]
One day Cus Care told me to go to Air Tel Authorised dealer, I went to AIRTEL/ PARADISE, and they told me simply go to AIRTEL /BEGUMPET, where they have told it is not available here. You have to complaint again and our Airteldigital TV person will come and give to your residence. Why a simple reasons of replacement of remote control, why your customer care not responding with a genuine direction. Your poor quality of customer care should be hampered in this simple issue. Kindly take necessary action to have MY Airtel digital TV ID No. [protected], with new remote control. My contact nO. [protected]
Dear sir,
I have been facing a lot of problem of set up box which I have already told u in complain ref. no.-[protected], [protected] (complain no.-994169). But, there is no any improvement in the status of set up box.I got a message on my registered mobile no on dated 09-09 09 that INSTALLATION
NOT PROPER HAS BEEN RESOLVED, vide ref.no-1021765. Yesterday, I have also made acomplain reg. same subject. So, u r requestes to take necessery action so that I could have pleasent and tension free watching.
Name - Jyoti kumar triyar
Customer I.D -[protected]
STB NO-[protected]
CARD NO.[protected]
Reg.Mobile no.-[protected]
I have been facing a lot of problem of set up box which I have already told u in complain ref. no.-[protected], [protected] (complain no.-994169). But, there is no any improvement in the status of set up box.I got a message on my registered mobile no on dated 09-09 09 that INSTALLATION
NOT PROPER HAS BEEN RESOLVED, vide ref.no-1021765. Yesterday, I have also made acomplain reg. same subject. So, u r requestes to take necessery action so that I could have pleasent and tension free watching.
Name - Jyoti kumar triyar
Customer I.D -[protected]
STB NO-[protected]
CARD NO.[protected]
Reg.Mobile no.-[protected]
Dear sir,
I have lodged telephonic complain to ur customer executive regarding set up box vide complain no-1308830 on dated27-10-09 to Mr.-Amit and Mr.-Sushil. They had given me consulation that problem will be resolved. But, problem has not been resolved till now. Not only this I agani lodged telephonic complain to ur customer executive by name Miss- Rashmi on dated 29-10-09 vide complain no-1321099 regarding same problem. same consulation was given to me. But, there is no any improvement in the prproble .Despite, rate of problem increased.
Customer ID-[protected]
STB NO-[protected]
Card no[protected]
Reg.Mobile no -[protected]
I have lodged telephonic complain to ur customer executive regarding set up box vide complain no-1308830 on dated27-10-09 to Mr.-Amit and Mr.-Sushil. They had given me consulation that problem will be resolved. But, problem has not been resolved till now. Not only this I agani lodged telephonic complain to ur customer executive by name Miss- Rashmi on dated 29-10-09 vide complain no-1321099 regarding same problem. same consulation was given to me. But, there is no any improvement in the prproble .Despite, rate of problem increased.
Customer ID-[protected]
STB NO-[protected]
Card no[protected]
Reg.Mobile no -[protected]
Dear sir,
I have made anumber of complains regarding set up box problem through mail which are as followed. On dated 01-09-09 vide complain ref.no.- [protected], on dated07-09-09, on dated 29-09-09, on dated 31-09-09, on dated 01-11-09 vide complain ref.no.[protected], on dated 02-11-09 vide complain ref.no.- [protected], on dated 04-11-09 vide complain ref. no.- 023463, on dated 05-11-09 vide complain ref. no.-[protected] and telephonic complain to ur coustmer executive on dated 27- 10- 09 by naming Mr. Amit and Mr. Sushil vide complain no - 1308830, on dated 29-10-09 by name Miss. Rashmi vide complain no -1321099, on dated 31-10-09 vide complain no- 1340251, On dated 01-11-09 by name Mr. Navin andMr.Uttam. They all gave me consolation that the problem will be solved. But, it was not done so.Again, I contacted ur costumer executive on dated 02-11-09 by name Mr. Nikhil, vide complain no -1355000 and he gave me a telephone number [protected] and said to talk if problem is resilved.Seein no improvemet, I contactd this mobile no. which belongs to S D MARKTING, TEZPUR, ASSAM from connectin was registered. Then, he me to bring me set up box to TEZPUR, which is far from here and takes almost 10 hrs to reach. One thoing, I would like to tell u thathow much money I will expend money to do the same I will have new connectin in less money.With, deep sence of fed up I would like to say that ur service is very bad and mentel and financial harassment of the costumer.
Cusromer I D -[protected]
STB NO[protected]
CARD NO[protected]
REG. MOBILE NO. - [protected]
E- MAIL I [protected]@rocketmail.com / [protected]@gmail.com
I have made anumber of complains regarding set up box problem through mail which are as followed. On dated 01-09-09 vide complain ref.no.- [protected], on dated07-09-09, on dated 29-09-09, on dated 31-09-09, on dated 01-11-09 vide complain ref.no.[protected], on dated 02-11-09 vide complain ref.no.- [protected], on dated 04-11-09 vide complain ref. no.- 023463, on dated 05-11-09 vide complain ref. no.-[protected] and telephonic complain to ur coustmer executive on dated 27- 10- 09 by naming Mr. Amit and Mr. Sushil vide complain no - 1308830, on dated 29-10-09 by name Miss. Rashmi vide complain no -1321099, on dated 31-10-09 vide complain no- 1340251, On dated 01-11-09 by name Mr. Navin andMr.Uttam. They all gave me consolation that the problem will be solved. But, it was not done so.Again, I contacted ur costumer executive on dated 02-11-09 by name Mr. Nikhil, vide complain no -1355000 and he gave me a telephone number [protected] and said to talk if problem is resilved.Seein no improvemet, I contactd this mobile no. which belongs to S D MARKTING, TEZPUR, ASSAM from connectin was registered. Then, he me to bring me set up box to TEZPUR, which is far from here and takes almost 10 hrs to reach. One thoing, I would like to tell u thathow much money I will expend money to do the same I will have new connectin in less money.With, deep sence of fed up I would like to say that ur service is very bad and mentel and financial harassment of the costumer.
Cusromer I D -[protected]
STB NO[protected]
CARD NO[protected]
REG. MOBILE NO. - [protected]
E- MAIL I [protected]@rocketmail.com / [protected]@gmail.com
my names jyoti and all chinnal is not working, no signal customer id no [protected]
I paid Rs 5640/-online for Airtel digital tv HD Recorder on 8th April 2012. I got a mail that they activated my connection. but they didn't supply their set top box and dish for the same so far. I could not get a proper answer when they supply the respective set top box and instal the same. If not possible, i request to refund the my money. i don't know how to get back money. order ID 1542575
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
and 1750 account activation pin number then 100,100,250,250 recharge pin numbers and then the person said me after u call airtel digitaltv customer care and register ur booking.
then i call back to 3.00pm c.care and spoke to one girl, and i gave acc pin no's and recharge voucher no's. finallay she told me today or tomarrow will be send our installation peoples they fixed the digaitaltv, and she gave me a one customer id no : [protected]. then i cut the call and waitng till not instal the airtel digitaltv. today myself call to customer care, one guy pick up my call and i tell him my details brifly, and i give him to my customer id no, he is check it and tell me only 700 Rs(100,100,250,250) recherged my account, and 1750 voucher pin no already used someother person so u buy a new 1750 voucher, and cut the phone. now whats my problum already i'm paid 2300 by online in my credit card, why i'm spend 1750 additionaly, it's not my mistake, so please check my quaries and resolution as soon as passible.