Airtel Complaints & Reviews

This is Shailendra Singh, booked an Airtel Digital TV (HD+) and it was committed to get it installed cum activated with in 48 hrs but even after the seven days nobody came to do said activity. And,I also lodged couple of complaint of same but no response till time. Hoping that I would get some relief to an extent after lodging the complaint thru this forum.

Relevant details are:
Name: Shailendra Singh Kushwah
Mob: [protected]
Cust Id: [protected]

Hi, I had asked Airtel to disconnect the connection on 11th Oct 2012 because I was not in India since 11th October 2012 and I'd sent email for discontinuation on the same date to [protected]@airtel.in. I did not got any mail failure when I sent the email hence I assumed the email was correct and also I was using [protected]@airtel.in for all communications till then.

I only realized your email got changed (Please note I was never intimated of the change anytime) when I sent another email on 22nd December 2012 to [protected]@airtel.in asking for clarification as to why the bills are generated when I already sent email for discontinuation on 11th October itself from my email Id (which is registered in my account profile) rahul.[protected]@yahoo.com.

From that period I'm constantly getting reminder emails and despite of asking to call me to clarify/settle the issue no one has called and for every reminder email I have sent my clarification each time.

Recently I got another email of threating me to take legal action against me. I'm asked to pay for the services I never used and for which I contacted Airtel to disconnect.

I would really appreciate if I could receive some assistance in taking this complaint forward and stopping such harassment from happening in future.

Thanks in advance.

Regards,
Rahul

My airtel Prepaid Sim Has Been Blocked By The Provider..
Yesterday Form My Sin Balance Of 157 Was Deceted & They Said That It Is Because Of Data Usage But In My Phone Data Counter It Is Showing That Till Now Only 350 Mb Of Data Is Used & Data Pacage Was Of 1 GB I Can Also Give All Record Of My Data Usage To Prove That It Has Not Crossed 1 Gb Data Limit & When I Spoke To Coustomare Care Then They Blocked My Sim..
& It'S Ridicioulus First You Detect Balance & Then lock The Sim..
Please , I Request To Check & Refund My Balance & Activate My Sim Again..
Do It As Soon As Possible Because Without Phone Many Of My Work'S Has Left Undone..
Please , Check It Out..

Hello,

I'm a customer of Airel since long time and recently got Airtel Digital TV (HD) from Airtel. Since the day I bought, I had problems and nothing else.

The customer service number,[protected] doesnt respond properly. Since 3 days, I'm trying to call them and log a complaint as my digital TV is not working due to bad weather. Finally a complaint was registered yesterday (11th May 2013) and i was told that it'll be resolved by 12th May morning 10 AM but until now it is not resolved.

I got a call from some service engineer who doesn't know the route to my place. He is a localite and doesn't even know the landmark i was mentioning. Then he dropped the call on my face saying he can't come today, will see later. Is this the way your service engineer behave?

I had local connection before (Hathway) but never had complaints and if any glitches, were promptly addressed. I went for Airtel as I heard good feedback on service and also for HD quality. But now I'm disappointed and the service sucks.

Thanks,
Rajesh Pappu
ID: [protected]

When i have Checked my Mobile airtel prepaid balance on dated on 11 may 2013 at 6 am that time i am seen that balance deducted my mobile no ([protected]), And I am very surprised to see that there are three international SMSs are showing from my number to "[protected]" on dated 11/05/2013 at around 02:12 AM. On the day.


I speak with Customer care executive and he refuse to support me as he saying the sms has been sent from my mobile number only, which actually was not.

It is very irritating that Airtel is also now on the wrong track for DEDUCTION OF MOBILE PREPAID BALANCE and unsupported customer care.

complaints towards Air tel customer care-
1. they give you an automated choice of English or Hindi. even if you press 'English' the officer who picks up talks in Hindi. They understand almost nothing and is very frustrating to converse with. Air tel obviously is least bothered to train their people to talk and handle their customers.
2. every time one gets through to an officer after waiting online for 7 mins, the line gets cut half way through the conversation and obviously Air tel has no system and no interest to call back. Air tel does not really care about us, Sunil Mittal just wants money.
3. they charge 50p from their customers! How miserly can you get Mr. Mittal???

Airtel Postpaid Executive harrasement

Dear Sir,

I B.R.N Rao from Hyderabad using Airtel Postpaid connection since August-2012 on-words ,last month i have not paid the bill as i am not satisfied with the services provided for me ,your customer care people called me about the payment ,I told them that i will pay the bill once you resolving my issue , they also disconnected my incoming and outgoing services also now they are calling to all of my dialed numbers about my payment without intimating me.They all are calling me and telling that the customer care people of airtel are speaking volgurly regarding the payment .WHO ARE THOSE PEOPLE TO TRACT MY OUTGOING CALLS?DO THEY HAVE ANY RIGHT TO TRACK MY O/G LIST ? they are calling from [protected] and speaking very rudly with ladies also she is also a lady how can she speak the slum language with your customers .if i pay the money now then they will take those words back again?i am requesting u to take seviour action on her else I will take up the challenge to court and file defamation case against her and also against organisation.

Hello Sir

I am Tribhuvan Kumar Singh my number is [protected](Vodafone ) I am getting numerous
call from [protected](airtel ) and the Person on other side speaks just nothing and this irritates me a lot. Please take an appropriate against this person

I will be very-very grateful for you proper action

Sir/Madam

This is to inform you that as per my previous complaint on the less speed internet i have not got any feedback to be positive and the problem stills prevails.I have just received an call from the Airtel team asking me to verify the speed for which i have reported its the same as to 1-2 kbps and after that i havent received any proper feedback.


As per my concern Airtel is just killing time asking me to wait for a week or 3 days and so.If it continues this way the validity of my internet pack shall soon be over and i shall be keeping on expecting things this way.


I would be helpful if they arent able to solve the problem than i want my money refunded so that i can shift to some different network and look for the benefits of internet pack.

i would be very thankful if you take a note of my problem serious as i am in the middle of my project to be submitted on 18th of May and m half my way,as the speed of the net is low i am facing a lot of problem.Please take the necessary actions possible or else suggest me some legal terms to get them through.



Thanking you




Regard's

Susanta Das
[protected]

Repeat 3rd time - No solution for my problem, I have been receiving NDTV NEWS msgs for past 2 months, i have activated DND also but these msgs are still disturbing me, i had contact customer care 6 times but they are saying that i have subscribe these from any website but i have not subscribe my number to any king of these websites...Msgs are coming from (AP-NDAROT), I have re-activate DND service but still no solution..i have to Port my Number in another company.
My No.[protected]
Mob.(Optional[protected]

I have given request to port my vodafone number to Airtel ([protected]) on dated 27Th April, 2013 to M18 Connect (An Airtel Relationship Centre), having office in Shop no G-18, Savitri Market, Sector-18, Noida-201301. The owner of The shop is Mr Vipin. He took service charge Rs 1250/[protected]@ Rs 250/connection, Documents and filled forms and promised us That numbers will convert wiThin 7 days. Its more Than 10 days now and no number has been ported till now. I have paid all The pending bills to my existing operator.

Now Mr Vipin is not answering my calls and Airtel and vodafone customer care are not helping me in this. Please help me to get The status of my case.

Regards
Rohit

Hi,

I have done MNP from vodafone to Airtel and i have been a POST PAID customer of Airtel for 1.5 years. I made a request for Post paid to Prepaid conversion on 29th Dec 2012, as they promised me that conversion will happen within 7day or max 10 days but still i am struggling to activate my mobile number. I have visited Airtel Relationship Center (near parrys corner) many times and i have submitted proof many times as they requested. After that they will inform me on alternate number that my number has been activated, but i couldn't receive signal. When i asked about not receiving signal, again they asked me to submit id proof. so it keep on going like this since from 5 months.

So i am one among the most suffered customers of Airtel. As am a freelance software developer, i have lost my business contacts during delay in my mobile number activation.

Still i hoping that Airtel will take into consideration and resolve my issue ASAP.

Mobile Number : [protected]
Requested date :[protected]
ARC location : Parrys corner, Chennai

Respected Sir/Madam,
I am Mangesh J. Kahane from Pune. I am using Airtel network for more than 3 years But on 8 th of May in after suddenly my mobile with number [protected] with Sim no.[protected] HLR-2 stopped working and showed message that "SIM CARD REGISTRATION FAILED" and in evening when i called on that number from other number i.e [protected] Some person called satish mule from solapur picked the call and told me that he was given the same number i.e [protected] by airtel ARC centre named Tulsi electronics at solapur.
Next Day when I went to ARC centre near my place at shree communication at vaiduwadi they gave me new Sim card of number[protected] H-2 for same number i.e [protected] and checked the details of my number that was registered on my name itself But still it was with other person at solapur. But the Sim given by them got activated but showed different number.
Please consider my Problem and take necessary action about this case.Its really unbelievable that the number stops working suddenly and is transferred to someone else.

Regards,
Mangesh Kahane

This is to bring to the concerned notice that we have experienced pathetic service from Airtel DTH even before the conncetion is set up.We have applied for new Airtel DTH connection on 06/05/2013 over the tele marketing call. The executive name is Amit Tiwari(Customer care number # [protected]), the package we opted is South Value and we paid 6 months subscription worth of Rs 4,190(this includes the HD set top box + 6 months subscription). The payment is done via call and mode of payment is Credit Card. The booking ID # 210086, TXN ID #[protected] The executive confirmed us over the call that the installation would be completed with in 48 hours from the payment time. There was no call from the Airtel service until 8th May evening and have made several calls to Customer care and was shocked to understand that they have never created new customer account for the connection, the executives couldn’t even very the details with the given booking & transaction ID) they have provided the local area sales manager number (Vijay) we have contacted him however he is helpless since there is no account details available, he promised that the installation would be completed by next day 9th May morning. We have again called on 9th may morning however there is no account created, they said account will created by afternoon and installation would be completed by end of the day. Finally during afternoon we have received an SMS on the number given that the account is created (Customer ID # [protected]) with the value recharge of Rs 2,600. We have called the customer care again to understand what is this recharge value consists of, for which there is no answer from the executive and they are not sure what is this value for. The concern is this amount is different from what we have paid we are unsure whether they are activating the requested package or activated a random package available. The executive over the call was rude and was not ready to provide any details. He was asking to wait for another 24hrs to find out what the Rs 2,600 recharge value is. Hence we decided not to go any further we requested to cancel the new connection request and pay the money back, for which the turn around time is 7 to 10 working days. The shocking part is the address details mentioned in the account created is incorrect, he is not ready to update the address correctly as well.
We are fed up following up with the customer care and called the Nodal Officer number for Channai region[protected], a person has attended the call we have explained the issue to him, he request us to be on line for few minutes, the waiting period went up to 25 mins however no response and finally the call got auto dropped.on 10/05/2013 when we made the call to customer care to find out the status again they said that the payment was only made on Thursday and as per thier records the first call from our end was only made on Thursday, we really had no clue what they talking about.The response is annoying and very frustrating to us. They said that it will 24hrs time for providing any information relating to this payment details.
This is really frustrating to us, we have never faced this kind of ill treated customer service and never expected from Airtel.
We request for an early action in this regard.