[Resolved]  Airtel Digital TV Service — unavailability of some of the channels of my package

Airtel India — Customer Care Unavailability

I am highly disappointed by Airtel Customer care help line.

I was trying to reach from last 2 weeks, but every time
whenever i selects option to talk with customer executive, call
gets disconnected.

What is this. When i want to use 198 no. Then always listen "plz try after some time abhi me ma chudwa rahi hu. Jab facility deni nahi aati to dete kyun ho. 1 mahina ho gaya ki cc se baat nahi hui. Mujhe apni ondemand service band karwani hai. Paise kat rahe hai, jitne kat rahe hai aur jitne katenge unhe kya tumhara baap bharega.

Dear Sir,

I have Airtel prepaid card of Mumbai. I was staying in mumbai & my SIM is of Mumbai. My No. is [protected]. Now i shift to Vadodara, Gujarat.

Now i want to get same No here & want to shift my No to vadodara. How is it possible. what i can do? In mumbai & vadodara customer care told me that it is not possible to give me same no in vadodara.

so, please reply me as soon as possible.

Thanks

Sumedha

Hi,

I am from Gujarat my nu is [protected] I had a fight with an Customer Care Ex. on the phone when call nu. 121 his name was RAKESH MARU . It was at night 10.00 oclock. I do not know when was the perfect date but it was before NAVARATI. It from that time my customer care service is blocked n problem is not that they have shut down my customer care service but they not telling that when will it start again.

I have also given the complaint by calling on 121 to VINESH PARMAR ON 31-10-09 n my complaint nu is [protected]

Now i want to know that when will my customer care service start. One thing for ur kind information that I customer of Airtel since 6 yrs time when no one know about Airtel in my town.

One thing the night Customer care Ex. are just fake person u can try by calling at night n u get the things how they talk and give the serivce .

Ajil G Kavil

Airtel DTH — Unavailability of Services

I have been using a Airtel DTH HD connection since Nov'11. Recently I got another regular box for my second TV. My last recharge billing cycle was due on 10 March'12 and accordingly I recharged with a sufficient amount of 700 INR on that day itself. My monthly payout is 690 INR for both the boxes. However, suddenly on 11 March afternoon my primary HD connection got suspended mentioning Error 6- "negative balance" inspite of the fact that it was recharged on the due date. Since then I have been trying to reach customer care 12150 to restore my services. Today its been 4 days without any services to my HD box. My multiple attempts to reach customer care has resulted in nothing but to listen to the Airtel theme at all times. Infact, when I tried today, 14 March, I was not even able to connect thru and everytime I pressed the button to speak to a customer care representative, it diverted me to a auto response "pls sms or call at 54325" and soon after it got disconnected everytime. Meanwhile I even tried to reach the nearest Airtel outlet but to my dismay none of them were courteus enough to listen to my request and they denied to register any complaint as they did not have any escalation services for DTH services. In turn I was given to send a mail to nodalofficer.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com & DTH.[protected]@in.airtel.com to get a resolution. I havent yet got any response even after more than 24 hours. This has been a harrowing experience altogether from a comany of international repute. I seek an immediate action on this and would welcome any sort of help coming my way. Thanks, Novel Chakma, Mob- [protected]

Airtel — unavailability of customer care services at all time.

sir my mobile number is [protected]. i have been using airtel sim for 1 month and in between this time period mynout going calls get barred one time and when i contacted the airtel office they wanted me to submit my photo & proof once again...i obeyd it..bt after that i tried several times to contact the customer care service of the service provider...but no use at all...unfortunately my incomming calls and messages were blocked since this morning and i cant contact with the customer care for more informations about it..... its really a sort of cheating the customers by offering them proper services..

Dear Customer (farooqptm),

We would like to inform you that your concern listed 24 April 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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