[Resolved] Airtel - DTH — Did not get the DTH setup

sasi_427

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi,

I opted for a new Airtel - DTH connection through Airtel website on 3rd March evening. My transaction ID is[protected].

Finally after making number of calls to customer support, today the installation team came (after 4 days) and not able to install the set-up box. In addition to this, they also broke the neighbour's Airtel DTH connection. The team said, they will come back as they don't have enough wire to provide the connection. But, they never returned.

I am frustrated and called the customer support to cancel my new DTH connection and return my money. They disconnected my call. This is not expected from a company like Airtel. I would like to take this to consumer court.

Thanks,
Sesi

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ashish Chauhan

from Mumbai, Maharashtra

Airtel - DTH — Declined transaction - Bank Account debited

I have booked one Airtel DTH New connection (Rs.4350 Ultra 12M, Package I.D 149) by paying Rs.4350 online on your website on 22.12.2009 around 12:45 P.M from my HDFC Savings Bank Account. Requested Connection in the name of RANA JI CHAUHAN, Installation address: R-91, Second Floor, Ramesh Park, Laxmi Nagar, Delhi-92, Contact no: [protected], e.mail: legal.[protected]@gmail.com through your website (ONLINE)

The said transaction was declined by your website and no customer 10 digit i.d. was provided but an amount of RS.4350 got debited from my HDFC Bank A/c vide Narration MHDF[protected]-Airtel Bharti and Cheque/Reference no.: [protected]; value date:22.12.2009.

In this regard I contacted your customer care immediately several times but they failed to provide any details/ status in this regard which caused mental agony, harassment to me.

Please issue refund or provide 10 digit installation account number immediately
--

shashi

from Chennai, Tamil Nadu

Airtel - DTH — Poor, pathetic, arrogant and extremely rude customer service

The Airtel DTH customer service is poor , pathetic, arrogant and shockingly rude. No reponse, disconnecting calls while the cutomer is speaking , comfortably rescheduling service deadlines on their own and steadily deducting money without fail. my customer id is [protected].

Sick service , once the recharged amount is exhausted will certainly move out .

Shashi

chandan kkumar

from Mumbai, Maharashtra

i have been complaint 4 times till now and my complain no is 2239936, Still 3-4 days later no service is provided.What a poor service.

Huuuuuuu

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Sesi,

This is to inform you that your concern listed on 07 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

sasi_427

from Bengaluru, Karnataka

Hi Saurav,

Thank you for the response. You can contact me at: +[protected]

My customer ID: [protected]

I am a very old customer of Airtel. I have been using Airtel mobile, broadband and landline since 6 years. I never had these kind of issues before. I am having really bad experience with DTH support this time...

Thanks,
Sesi

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Sesi,

Thank you for sharing your contact details with us. Our team will contact you soon to resolve your query.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Sesi,

Further to our discussion dated 07 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Sesi,

We would like to inform you that your concern listed 07 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33