Airtel Complaints & Reviews

Hi All,

Please never ever try to take Airtel boradband connection..I have taken this connection about 24 days back and it is down since last 10 days..it was down for 7 days after installation date also..so effective it worked only 6/7 days.

I have called up airtel customer care but no action has been taken so far. at times they close your ticket without resolving and put some dummy comments...its a never ending process with them...Now my 2000 Rs are stuck with them for connection and pre paid rent..and my work is also affected.

Mr Sunil mittal if you see this...pls wake up..airtel is no more a good trust worthy company...I am sure it has lost that brand value and customer service is worst now in...

You can reach me @ [protected]@yahoo.com.

Pathetic Airtel!!

Regards,
Mayank

Hello,

My phone number is [protected]

I had submitted a form for a new broadband connection 2 months ago and took AirTel almost two months to install connection on my premises which turned to be a faulty connection (another part of the pathetic service). But, this is not it, they're still unable to fix this issue. It has seven since I'm registering complaints but, no one is caring to take a visit.

I'm trying call local support department, but, they do not reply me. After my continuous calls they answer me that it will be fixed in 24 hours.

Here is the number of local AirTel employees which I'm trying to call:

Akhilesh - [protected]

I had taken airtel digital tv connection around 2.5 years back. I had subscribed 'Ultra package' for a year first and then again recharged Rs.4565/- in February 2011 for another year and with this airtel offered me free subscription for another 2 months. I Paid total of Rs. 4565/- in advance.
Now my complaint is this if i subscribed a package for a year and paid advance rent then every update/modification of package like addition of channels or services etc. must pass on to the customer. This is not happened in my case and i am unable to watch newly added channels for past few months. Even worse is that some of the channels was removed from my subscription e.g. 'Mahua TV' on channel no. 125 was removed from the digital tv ULTRA Pack. If they can't add channels then how can they remove them? If they want charges from additional channels they must pay back the amount o[censored]nsubscribed channels to me. This is disgusting that now if i want to see the newly added channels i have to cancel my previous subscription o[censored]LTRA package which means i will loose all the benefits which were given by digital TV to me on paying them Rs.4565/- in
february 2011 and then again subscribe the 'same ULTRA package' again on higher cost. Can anybody justify this?
Why AIRTEL DIGITAL TV came up with the scheme like this?
If i am an early bird (advance subscriber o[censored]LTRA package for year) then they must pass all the updates o[censored]LTRA package to me for that period.
Note: ULTRA package remains the same for past 2.5 years only their charges gone up and some channels added to the package.
If they had discontinued the ULTRA package and new packages added in place o[censored]LTRA then their explanation seems to be right but not in this case where only ULTRA package is being updated now and then.
Every time when i talked to customer care regarding my complaints they used to pass calls to their seniors as they have no explanation of my query.
This itself shows that my concern is genuine and need to be addressed by AIRTEL. Now i want to explain the sincerity of senior customer care executives with whom i had conversations, all of them told me that they need to discuss the issue with their respective departments and they will call me back within 2-3 hours. No calls were made by airtel to me over my concerns. Finally i decided to call to nodal officer o[censored]P as my city ghaziabad is situated in UP. I made a call to Mr. Pawan Garg on[protected] and some Mr. Salahuddin picked the phone.
During conversation with him he offered me that they will upgrade my package (not actually the package as it same ULTRA, only new channels will be added) but 2 months free subscription will be removed. I wanted a written explanation/clarification from digital tv so he told me to write a mail to
'dthnodal.[protected]@airtel.in. I wrote a mail to them and send reminders for last five days. They are not giving my clarification in writing, moreover they usually made calls to me and during our conversations i repeatedly keep telling them that i want explanation in mail only. Still no explanation from them. The mail from airtel stated
'We sincerely regret for the delay in responding to your mail and inconvenience caused to you.
We would like to inform you that as per our telephonic conversation with you on mobile number 91-[protected] dated: 19/10/2011, to know the details of various packages, cost, charges, channels and offers kindly visit our website at www.airtel.in/digitaltv or contact to our customer care at
12150/[protected].'
Now please help me out from this situation.

I have my service provider as Airtel. I have taken a Postpaid SIM .Due to some unexpected problems i have not paid the mobile bill for a month.
The Airtel service providers traced the call to whom i was calling(Then service provider call to one of my friend saying that i have given his reference number to contact and asking him to pay the bill.).They called to somepeople who are not known to me also.

How far it is good to trace the number and calling the other people to pay the bill of mine.(Saying a lie that i have given their reference number as contact)?

i had purchased a new Aiertel HD DTH connection online on 15 Oct 11 WITH a 12 month south ultra package for around six thousand rupees. Despite more than 100 hours of purchase and acknowledge of payment by providing customer no [protected], no body from airtel has contacted for installation of the new connection.

i have raised several complaints both online and through the customer care on[protected], which i found extremely poor to say the least, i'm still waiting to be contacted for installation. The email replies are computer generated with no feedback and customer care with standard reply of somebody will contact you in next 2 hrs ( when the 2 hrs is going tobe completed is a big mystery).

the purchase of connection online has become a big punishment for me. the service has not yet begun and is so poor, i don't know what all else is in store

i,m using this forum to raise my complaint and hope that somebody would address the same.

my details are as follows:

NAME: RUBY SAJU
CUSTOMER ID: [protected]
contact details:[protected]/[protected]
address: 18 MEGHNA, NAVAL PARK
OPP SCINDIA JUNCTION
VISAKHAPATNAM - 530014

Hi All,

This is bringing to you notice that I had recharge on 1st October for 300/-
and Airtel reverse the payment (Tran. Id:[protected] @ 5th October

I forward this mail to airtel dth also but i did not get any resolution from airtel side. So poor service and doing fraud with the customers.

I talk in CC they divert me to dealer I also talk with dealer he shows
me the massage and balance of his account before my recharge and after
recharge.



I am very up sate with this issue; if I'll not get my money back then I
close your DTH connection and I had also 2 airtel postpaid and 1 prepaid
connection on my name I will also change the service provider of all 3
numbers of my airtel.

my request no 4090852 is pending regarding the centrex issue from past three months,please let me know when this will be solved

I had taken an airtel broadband connection as there was already an airtel DTH at my place in Kandivalu East, Thakur village.
Due to certain commitments I had to move out of mumbai for 3-4 months, hence I asked the airtel customer care if I can discontinue the broadband connection temporarily. To my surprise they said that if you only discontinue the number temporarily & want to retain the number you will have to pay Rs.400 monthly, which I found ridiculous & decided to disconnect the connection.
As a result I wrote a mail to [protected]@in.airtel.com on the 14th of July 2011 to discontinue the service for my number which was [protected].
To my surprise, I started receiving calls asking me to continue this, transfer this to some friend, keep this, why I want to discontinue this etc etc, to all these calls my answer was that I have made up my mind & I dont want to keep this. I also cleared my dues on the 23rd of july 2011 through an online payment.
Suddenly now I am receiving threatening calls that there is payment which is due , they are telling me to hire a lawyer etc. I dont know how this company works or how they treat their consumers, why should I pay for the period during which you guys were postponing the disconnection of the number.

Mr. Mittal or Mr. Kapoor as legitimate business men , I am sure you will treat this strictly & take action against your employees who are harassing customers like this.

Hoping for a prompt action.
Regards

Vikram

Sir if you want to help me then plz punish airtel headquarters because planning are comming from there and rest are following them ,Sir this is saurabh again and brought you a problem to solve from you ,actually airtel gsm i use and the no. Is [protected] ,sir when i was searching for any websites using with airtel internet 98 packs , when i scrolling the cursor below the unknown link which was not showing that any charges for clicking that sites and the airtel cut my 40 rupees from my account for airtel mobile tv they cheating the several customers like me , now i knew that airtel or airtel owners whatever are mother[censored]ers ,,please help me in this case i am still waiting for your response thank you my email id is [protected]@gmail.com

hi to all,
i m brij just ported my no. from docomo to airtel gsm.

problems:-

1. i never ever got the plan what i was promised.
2. sim card was faulty consumed lot of battery.
3. while porting officially they told to suppose 3 hrs of no. service but eventually it was 2.5 dys(60) hrs.
4. documents submitted they told to again submit i did but outgoing calls r barred till now.
5. i m raelly struggling MR. AIRTEL.
for more genuinity my no. is [protected](pls do not disturb)
conclusion:

sir being the best network providers in india i never expected this non-sense from you...plz
guys porting is a DAMMMMMMM big problem in airtel i[censored] have some feedback then only go
for it(my case might be an exception).......!!
customer care(marathalli customer care).
boss atleast give back my no. i do not want airtel i do not wana be so lucky.....will happy to go with any other service provider.

I would like to share my experience with Airtel which I hope will serve as an eye opener for other Airtel customers.

I Nitin Grover am an unfortunate customer of Airtel Broadband service my phone no is[protected]. Since July 27, 2011 I have been trying to get my connection disconnected but despite my best efforts I have failed to get the same done.

I have had this connection for last 4 years & have been paying my bills on time on a regular basis. After living in my rented accommodation for 5 years we decided to move house. I called up Airtel for a transfer of my connection to my new address within Gurgaon to my surprise I was told that the transfer will take 22 working days (Whereas TRAI guideline & Airtel Manual of service) has given a 3 day time frame for the same. Hearing this I requested for disconnection of my services. The request was taken & I was issued service number - 1437624. On July 28, 2011 I received a call from the retention department of Airtel who shared that the time frame of 22 working days was given to me because of some software issues & now that issue has been resolved my connection will be transferred within 3 working days. Hearing this I agreed to get my connection transferred. I did not know at that point of time that the Airtel executive was making a false promise to me & those three days will never get over.

Basis the promise made by the Airtel executive I moved my house on July 31, 2011 & waited for my connection to transferred to my new address. To my shock no one called me from Airtel about the transfer of the connection. After waiting till August 11, 2011 I decided enough is enough & got another broadband connection from a different service provider. I also called up Airtel customer care asking them to go-ahead with disconnection since they failed to transfer the connection despite me waiting for more than 15 days.

It was confirmed to me that the connection will be disconnected soon & the fact that the old service number has been updated. Post that day I have written atleast 10 E-Mails requesting Airtel to disconnect my connection yet Airtel did not do anything. I first wrote them a mail on August 12, 2011 when nothing happened I followed up again on August 25, 2011 where I made it clear that I do not wish to continue with the connection yet the only response that I got was an apology mail stating that Airtel will get in touch with me soon. Post that I got a mail stating that my shifting request has been forwarded to the concerned department which was despite me clearly mentioning that I do not wish to continue with the connection. Nothing happened I kept getting calls about shifting connection & on every call I made it clear that even if Airtel gives me this connection free for life i do not want it Airtel did not disconnect my connection & is still charging rental for the same.

I even escalated this matter to the appelant authority of Airtel on September 7, 2011 where i was assured that my connection will be disconnected immediately yet despite assurances nothing happened. I got a call from an executive who tried to retain me but I clearly told him I will not keep this connection even if it free with the amount of harassment that I have gone through. He apologized & assured me the connection will be disconnected with immediate effect. He also shared that the bills which are getting generated after I have raised the disconnection request will be cancelled.

To my shock I have started receiving collection calls from Airtel for payment of bill which is from 7th August to 6th September (I had already made payment for the bill for period before that) which is for the period when i am not even living in that house.

I called up the appelant desk today to ask the status of disconnection of connection to my shock I was told that my service request has been closed (without shifting or disconnecting my connection) as on September 27, 2011 I had agreed to retain my connection at my old address (where someone else is living & Airtel thinks I wish to finance their telephone usage charges) When I told that I have not agreed to any such thing & rather had written 10 mails confirming disconnection the lady Bharti was extremely rude & shared since the complaint is now closed she can't do anything & I need to raise a fresh request for termination of connection. I fail to understand when i gave no consent for continuation of services why should i raise a fresh request?

This is nothing but a ploy from Airtel to continue to bill a customer despite him placing a request for termination & having moved house thus being in no position to use the connection. I have even written to Sunil Bharti yet nothing has happened. Airtel is cheating its customers & its really sad how they have treated me.

God save customers from Airtel.

Regards

Nitin Grover

Dear All,

This is regard to my mobile no portability from Airtel to Tata-Docomo, the requested dossier's was been submitted as on 11.04.2011 to the customer care out let Tata-Docomo, Whereas the same got rejected on 16th of April.2011, reason for the rejection was legal reasons sent by airtel customer care through SMS, But i dont see any reason why the request was been rejected, despite not satisfied to continue with airtel network for last 4 yrs, its so frustrated that I'm not able to get a better service any point of time, and facing a challenge to find out the reason for the rejection, despite giving the right Id,Address proof & 1 photo graph, if that's the case, i don't understand why there is facility available to do porting any point of if customer is not getting the proper service. just to say the that I have been to Airtel out let for the same reason and they confirmed that they will approve my request if I will give once the documents to Tata Docomo with new MNP no. So again the requested dossier's was been submitted as on 27.04.2011 to the customer care out let Tata-Docomo. But It is a mater of regret that still It has not been port out from airtel end which has been confirmed by Tata-Docomo. I don't think it takes such a long time to intimate me about the same, whereas the Turn Around Time is around 7 working days. but i came to know only after 16 days,

Again I went to airtel outlet customer care Koramangala, Bangalore and they told me to process after 3 months(90 days). then After 4 months I went to Tata-Docomo office to port out my airtel No. But When the person of Tata-Docomo is trying to activate this no. they are getting "internal error & please contact airtel customer care". So this problem has already been informed to airtel customer care people 7 times above. Despite that It's not been resoved at all even from my airtel no I can't able to talk to you peole also. This sounds so ludicrous that Airtel does these things with their customer. If i would have known that it takes such a long time to approve it, i would have found a different solution for the same.



This is to confirm you that Please resolve my problem or else I will escalate and will complain in consumer court on a priority basis.



Details provided for MNP is mentioned for your reference.

Name: Jagabandhu Nayak
Mob no: [protected]
Network : Airtel





--

Thanks & Regards
Jagabandhu Nayak
Manager-HDFC Bank
Mob : [protected]
Mob : [protected]
Bangalore-560029

I also had mobile no. from airtel (Kolkata) [protected], which was unused since Mar-2011. For which I already had raised a

request for closing on customer care, which was accepted to be done in one month. But, after April, I started recieving

letters for paying the unbilled amount till date. I made settlement payment of reduced amount as discussed with them in june

by going to the Salt Lake City Centre office. For where I was told to get a settelment letter. As, I have recieved the pending amount which was supposed to be canceled after reduced settlement amount was charged to me.

Its frustrating how a person cannot be trusted and how a brand can stoop down to a level and has employees who harass people

they serve.

sir,
I am Dibeesh.cp my mobile number is [protected] i am using airtel 3g service and i activated 3g data plan Rs.94 0f 150 data . airtel promise to their customers we will assures a speed upto 7mbps but i am getting only 5to10kbps . even 2g connection will not give that much of speed i raised so may complaints through customer care and relationship centers of airtel they only giving Service request till date my problem is not yet resolved , really i am feeling very bad about airtel 3g service and customer support . Airtel is not bother about their customers and they are not ready to solve customer issues . plz any help me how to solve my problem.

i had switched over to a new plan 3 months back and airtel officials had come to my place for changing the plan. i had sent a request for cancellation of my previous plan 3months back at the airtel office,platinum plaza ,bhopal and they had assured that my previous plan would get cancelled within some days but i am still receiving bills for my previous plan uptill now and another bill according to the current plan so i am getting 2 bills but i am using only one plan meanwhile i have been to the airtel office with this complaints 3 to 4 times but they keep telling me that my request have been sent and from next time i will get only one bill according to my new plan only. Now officials keep coming to my place and ask me to pay the bill for my previous plan which i am not using.

call center kabhi nahi lagta hai agar lag bhi gaya to wahi c chat dete hai mere vo 10p/m wali iskim kyu band ho gai?

Hi,

We have terminated Airtel post-paid connection bearing no. [protected] on 6th June 2011 subsequently i have made several calls to your call centre, nodal officer and Appellate Authority still i haven't received any refund even after 140days and don't know how much refund we are going to receive.

My complaint to Airtel Customer care, Nodal and Appellate has helped i don't know when i will get my refund.

Regards,

Vittal Yadav

from
mohnish
identiti mall of mysore
my phone no-[protected]

customer care
as we are a corporate customer your instrument before when installed on 25-9-11 was beetel after a day nisar from airtel came and changed the instrument to binatone.we want the beetel instrument it self.please just check into the matter at the earliest and the solve the problem

regards
mohnish

This is the second time when I am complaining about the services of Airtel pre-paid services. I am using the services of Airtel Since 2007 but never before I have faced it in Gujarat. Now, I am residing in Hyderabad for the last 1 year and during this 1 year, this problem is magnifying like anything. Balance from my Prepaid account is being deducted erroneously regularly. When I contacted customercare for getting the detail of the deduction, they replied that "HUNGAMACLUB-VIDEOPORTAL SERVICE" is active in my mobile, that I didn't know as well. In the last month itself i.e. September 2011, I have contacted customercare between 17th to 22nd and requested for refund of the balance. For first 2 to 3 times the customercare services was responding but thenafter whenever I try to contact, it doesn't get connected. For the de-activation of the service, I have asked the customercare and accordingly they have done it but even after it everyday Rs. 5/- has been deducted from my balance. I have contacted the customercare on[protected] between 10 to 11 P.M. for getting the deduction detail, de-activating the service and refunding the money. Accordingly, they have lodged my complaint and given me complainnt No. ROVAD[protected]. Even after it my problem is still persisting and from 11th october itself everyday Rs. 5/- is being deducted and now whenever I try to contact customercare services it doesn't get connected and I am not able to talk to customercare executive. My problem has got compounded yesterday night between 11 to 11:30 p.m. when Rs. 85/- deducted from my balance with message depicting "Thanks for downloading Hungama Content Game from Airtel" and the amusing part is that I have never downloaded it. So, is this not the deficiency of the services provider that they deducted the balance for nothing and harass the customer? So, at last I urge that all the money which is deducted erroneously should be refunded.

Currently I am a customer of Bharti Airtel and seen couple of time that some of the "Airtel Pack" like "Airtel Gyan" has been activated against my mobile number and deducting money. Upon contact to the customer care executive, the person refund that money as that was deducted and de-activated that service.


But upon check that service was not stopped and the same amount being deducted accordingly. The coplain section was not accepting the complain and the behaviour was not professional.

This needs to be stopped and corrective action too.