[Resolved]  Airtel — ERecharge unsuccessful,

Address:

Pune, Maharashtra

Date of ERecharge: 19th Apr, 2013.

Airtel no: [protected] (used for wi-fi internet connectivity, 3G),

Current balance: talktime balance - yes, approx Rs 40, Balance MB - yes

I paid Rs 252/- to Shri Ganesh Shoppe, Kawadipat, Toll Naka, Pune Solapur Highway. He recharged with the said amount at 1020h, on 19 Apr, 2013. I came home and checked that "ERecharge not successful" Transaction ID[protected].
In the evening again the shopkeeper tried, but it remained unsuccessful.
I tried recharge through the internet before and after going to the shopkeeper. This was also not successful. I have already paid Rs 252 to Paytm.com (the web portal for recharge) and paid Rs 252 to the shopkeeper. Paytm apparently has a tie up with various organisations for recharge, I have successfully recharged using this portal earlier. The message that I get form paytm is that Rs 252 is not the correct amt. I tried with Rs 250, again got the same message.

Airtel website does not have an option of ERecharge for people of Pune, though I bought this connection on 24Mar 2013 from Pune itself.

My internet connection is working fine, but the phone calls with the same SIM card, when inserted into phone, also not possible.

The shopkeeper checked with Airtel customer care about the issue, he was told that once the balance MB finish completely, only then the recharge can be successful. Whereas this reply seems ridiculous, as per my knowledge I should recharge before my balance is 50MB. If I do it when MB is less than 50, that balance will get forfeited.

There was no way I could get hold of any customer care rep of Airtel, only recorded voices were there wherever I navigated on my phone.

I feel completely harassed. I need to complete important work on internet.

Thanks,

Nandini Mehta