Airtel Complaints & Reviews

Bharti Airtel — Poor customer service

Sir,

Am working for a software company in Chennai. Last week ie., by May 27th, 2008 I took a postpaid connection under my Firm's CUG scheme and the number I was allocated is [protected].

At the time of taking connection, I submitted photocopies of my company ID card, PAN card, ration card and passport size photograph to one of your executives. And by 31st of May, outgoings were barred and the reason I was given, by your executive, is that I had cut, copied and pasted my mother's photo on someone else's ration card !!! Is this the way your novice executives will talk to a customer without even verifying the photocopies against originals ? Above all, to sort out this probs, your executives gave me an excellent idea (?!!!) that I should handover my original ration card to them and after verifying (ie., after a couple of days) they will return back that to me it seems !!! Who in India will give their original ration card to a third person ? Even in passport office, they return the originals to the customer on the spot after verification.

Is this the novel way you provide customer service ?

Don't you train your executives to speak in a polite manner ?

It's quite disgusting to see a private concern behaving in such a barbarious manner.

If I get a response to this complaint, I can provide the names and phone numbers of your valuable (???!!!) executives

Rgds
Kanchana
Phone # [protected]

AirTel — Poor Customer Service

I had visited ur Andheri (E) ARC on Wednesday, 25/06/2008 & spoke to Manisha sitting at counter no.3.

I explained her the entire issue which i am facing.

She told me that she had captured a complaint for my mobile number & i will get an SMS confirming the complaint number.

She also promised to call me back within 24 hours.

Later when i did not receive an SMS, i called-up customer care & they told me that there in no compalint captured at all.

I once again went to the same ARC on Thursday, 26/06/2008 but the executive sitting on counter no.2 informed me that she had a week-off & that i shud cum again on Friday, 27/06/2008.

When i came on Friday, she was not available in the ARC.

On asking about her, i was informed that she was on a break.

I was waiting for her for half-an-hour but she did not cum.

Then i informed the executive sitting on counter no.1 to inform manisha once she comes back to call me as per her promise for a call-back.

Today is Monday, 30/06/2008 but till now i have not received any call back from Manisha.

Is this the customer service provided at your end.


I once again repeat the entire issue.

I have 2 nos ([protected] & [protected]) in my name which i have taken as i wanted Inter-calling free.

Each month the bill comes with the incorrect charges as i do not get the bienifit of inter-calling.

Then i have to call the customer care & then they provide me that waiver of the incorrect charges & confirm that i will not be charged incorrectly from next bill onwards for both the nos.

But again in the bill of [protected], i have been charged approaximately 507.00 as once again i have not been given the benefits of Inter-call free.

I look forward to you as to get my issue resloved completely so that i get the reversal of the incorrect charges & also i shud not be charged incorrectly in future for my both the nos.

Hoping that my query will be resolved on top priority.

hello sir
i m raghunath thorat airtel customer my mo.[protected].
my complaint is to Mr.Tahir Sheikh Pune region costumer care agent who gave me worst service at dated 10/9/2008.
plz take serious action against him for his service. i waiting action taken to u against Mr.Tahir Sheikh Pune region costumer care agent.
hope u give best result always, thanking you

AirTel — Service is Poor

I like to convert my Airtel post paid connection to prepaid one. The customer cacre representative came and got the necessary details but he failed to register for the prepaid connection. So i called Customer care to know about my connection status. But they gave wrong number to call postpaid connection customer care. So i am not satisfed with the airtel service. It may push me to use other mobile service.

AirTel — airtel service is poor

Hi

My name is Ram Kumar my mobile no :[protected] i got connection before one years so, i payed a bill properly for last one year, i am so unhappy this connection . what the reason means ... my mobile signal is not coming properly, i compliant lot of time but no use.when i was called customer care proper answer is not came. so i left lot of time.last month i complaint in airtel my signal is not came properly, they registered the complaint on 2.11.2008 still now is not resolved, last two days back i called customer care ms.divya (airtel customer care supervisor) attended my call i asked lot of question she is not given proper answer.Let see K.K.Nagar is very popular area in Chennai that place mobile signal is not available can you think that . Is not roomer its true, I have all document is there, so i give small advise don't take postpaid connection in airtel its waste, and i will take this issue legal action in few days

vote for me [protected]@gmail.com

With Regards
K.Ram Kumar

AirTel — Lousy customer service at AIRTEL

I live in UK and arrived into India on 15th Decdember 2008 morning. Ever since, I have been calling up folks at Airtel Bangalore to get my 'Lifetime Connection' live again. I had Santhosh from Sales, who hung up the phone on me, Mahesh from customer servioce giving me a total misleadiong information, Sathyaprasad who kept me on eternal hold... and finally I got hold of Kiran who managed to as I believe is reliable information. At least 100 minutes of STD call from Cochin to Banaglore customer service- ridiculous with no solution yet. I tried to go escalation path to be only told that the supervisors are busy on other calls.

To the bottomline... I took this lifetime connection in year 2006, had it flushing with top up. I used to travel to India frequently. However for past one year I have not travelled to India. Airtel now surprises me with information that the lifetime connection which they charge a one time Rs 999 is not lifetime if not charged every 6 months. Isn't this absurd? They have not even communicated this to me by any means. I have always had this number since 9 years although it was ported few times within different plans in Airtel.

Airtel does not allow easy recharges to be done on internet. Friends, It seems awkward as to why a company this big which uses big bollywood names for publicity tries to earn money through such dubious means. I feel cheated.

customer service — Poorest customer service

Was on Jetlite 8:40PM flight from Bangalore to New Delhi on 20 Dec. Had the most unforgettable flight till date. The customer service is of poorest in nature and content and would be disgrace to any airline to be compared with. No one from the airline staff to attend to query about the delayed status of the flight, chaotic boarding, and top it all not more than 15 luggage loaded on to aircraft, which we came to know only landed in Delhi. The Bangalore chaos was followed up in Delhi as well, with some ill trained, ill equipped young customer service executive trying to handle agitated customers. Some missed the connecting flight, and to add to their dismay, their luggage was in Bangalore. Some foreign tourists strangled on the airport in the early hours mornings, with missed connecting flight, no luggage and no one to attend to and no where to go….more was to come as the jetlite counter had not enough “missing luggage” form available. Aviation ministry should come out with certain guideline to control the menace of airlines as such, and Mr. Goyal u got no right to be in the business and u must retro inspect…….no wonder your company is in such mess, and to executives of the airline: we are sorry that whole country went up in arms to save your jobs, with the way you attend to your duties, you should be ashamed and held responsible for the mess of the company….for sure, I personally would think twice even considering this airline again.

AirTel — Poor Customer Care Serivice

Actually I had a query with prepaid service in Airtel, before going to Airtel Showroom in Splendid towers (Opp to Begumpet police station) I spoke to Customer care then they directed me to come down to there.

So I went there the same day,

And the same day I realised that how bad the customer service is in Airtel.

everyone there were trying to finish out the counts but not the customer problems.

When my turn came, the query was handled by Shailaja, she was also the same, not trying to look into my problem, but rather then trying to Complete the token service.

She was trying to tell that " You can go now ", doesn't even how to behave with customers and how to serve them.

If this is the case with Customer Care service, Who will avail their service.

by mistake i log on to www.igmobi.com i enter my phone no. since from that day my amount is being cut continuosly two days. it is showning GPRS connection, even i don't know how to use, so will you please disconnet it and it is possible then return my amount

Airtel Customer Support service is very bad and they always ignore your call. When by luck you get them they will say that the Network is down and they can not access your Details on the System database. please try later ..

This is very irritating and poor.

A very frustrated AIRTEL User

Puneet Jain
[protected]@gmail.com

AirTel — Poor Airtel Service

I have a Airtel Life Time Connection Having Number [protected]. on this no cricket Messages are coming from 543212 and daily deduction of Rs 5 ( Five Only) is being deducted through my ballance. The deduction is being done through 5646505. Time to time since last three month I am contacting Customer care through messages and Calling rhem but there is no proper response. Alway it is told that after 24 Hours messages will be stoped but as soon as any indian cricket match starts daily deduction of 5/- starts .
Please do needful to stop this messaging sevise and obliges me
Thaking You

mere mobile balance mei se kal[protected] ko 8:10pm se 8:20pm tak ke bich mei 15Rs achanak kat gaya aisa kyon karte ?
Aap log kahte hai ki sms ke daura apni shikyat likh kar bheje, itna samay kiske paas[protected]
plz ishka jawab jald se jald de my mobile no : [protected]

AirTel — Shit Service

The worst ever Service company and the customer service suckssssss...

Have to use abuses becuase airtel is worth it...

AirTel — Poor Customer service

I have ben using airtel since 2005 ( delhi) & Before 6 month I 've shifted to bangalore & got a new Pre paid air tel connection and continued it for next 3 months, then I ve got a call from CC executive regd post paid plans ( 3 times) & I ve given the appointment to meet their Executive, decieded to go for a post paid connection.

I ve given 320/- cash with reqd documents on 20th Feb 09 & clearly told them that I will available on next day or from 24th feb 09 for verifications clearance, the xecutive came to house on 23 rd & rang up me red verificatrion, again I told him that I will be available next day morning as i was out of state..
then I was calling...calling them for verifictin & other procedures, But finally I fed up with their remarkable attention given to their custmer( some time they wil pick my phone & say will call in few min. but never get back to me rather myself decided to approach them)
Even I asked them their executives free times to clear my verifications but the same results..
finally I went to Rajaji nagar(19 th march) Air el Customer Service & complained my problems & the ensured the verifications will be done in a week period, and Still I am waiting for my clearance from them, Now I decided to with draw my money 4m them, for that also they are not paying me after I spoke to them on April ****

i'm a airtel retailer..i've recharged for this no [protected] for 119 and 50 from my no [protected] on 24.10.2009 between 11.30pm and 12.00 but the customer told that he did n't get it But my balance has decreased...
i'm also not get any confirmation message for that recharge...

I am an Air Tel Customer with broad band/ land line on[protected] &[protected]. Besides my Mobile[protected] was taken, may be 10 years now- have International dialing with Rs 10, 000/- deposit now over 8 years.
I am most dissatisfied with your poor fading signal over 5 years now - with in my office cabin, and in my home besides several locations in Chennai/ Bangalore. You can find my complaint on record un- attended since Mr Krishnan was your regional head earlier.
Out of frustation, I took a second Mobile of Vodphone which works good both with in my office & home.
Respond.
M.C.Shanker

I am also facing the same problem.A deduction of Rs.5 is done from my balance on every day a match starts.I have also tried to deactivate the offer but without success.Please give me instructions on how to do so.

AirTel — Poor service to the regular customer

Dear sir,
my self tejas chovatiya n i m using airtel prepaid card from last 3 year ([protected]).in betwean 3 year also i used this no in postpaid....in postpaid connection u gave me a good service but after converting this card into prepaid u have started ur service again...till date sometimes my outgoing and incoming call stoped...and also my costemer care service has been stoped from your side since last 3 days....so whenever i face the problem on that time it is being necessory to go your airtel shop....by it my time wasted and also the respond of care office is also like a beggar....they waited us to take turne because they busy to drinke a tea and do masti with eachother even costemer are awaited....when the multy network system come on that timt i wil first my connection into VODAFONE....
i hate airtel to provide a differnt differnt services to its post paid and prepaid coustmer....
i request them if they want to bcome a leader in telecom industry thry should change their attitude towords the prepaid cos....

AirTel — poor service for customers

sir,
my airtel sim has been blocked by mistake. it is asking for the PUK number.
i tried my best to contact the customer care executive to get the number but was not able to. it is very urget for me to get the number as soon as possible.
i would be thankful i[censored] help me out .
the customer care service is in a bad state due to which customers face a lot of problems.

thaking

Umesh Kumar Arya..

AirTel — poor customer care

Customer care services of AIRTEL company is getting worse day by day... they dont pick up the complaint... keep hanging the customer on call..... moreover the the reports after the call/ sms/and Internet uses dont come....
they keep customers in dark
today i.e., on 16th june 2011 i made my complaint from my friends mobile as according to them the customer can't try for complaint help after three succesful or unsuccesful efforts.
kindly look into the matter and give guidance to the company for above said.
thanks and regards

AirTel — Poor Customer Service

I got airtell connection since 2002 in my name. I am not able to send any message to local or national number since 3 days. I spoke to 12 advisor on help number, However they are unable to provide me resolution. Every time advisor tried to give me the new story.

It seems aitell helpline is useless and do not know how to handle calls. While conversation with them they disconnected my call twice May be
its normal for them.
The last update I received from them, my issue resolved , I asked them how and when ? .

As per your floor supervisor ? . The Great person “ MR ZAKIR” called me today at 10.00 and resolved my issue, however not received any call or miscall form them and my problem is still same. This is the way airtell e resolve the issue without calling them .??????

Complain number’s: CLSMS[protected],[protected],[protected] and [protected].

why I got different complain number each time ,as my problem is same and still not rectify.??? Now I am not able to call helpline number to check the status, as they barred my number to call toll free number ???. This show the example of good customer service.

Airtel — 2G

ABOUT 2G MYMOBILE IS IN ROMING MY MOB. NO IS [protected] THE ERROR IS UNABLE TO CONNECT PLEASE REVIEW YOUR NETWORK SETTING

Namaste Amit,

Further to our discussion dated 17 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Amit,

We would like to inform you that your concern listed 17 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

BHARTI AIRTEL INDIA PVT.LTD. — EXCESS BILL

MYSELF KRISHNAKANT PATEL, RECD AIRTEL BILL FOR FOR MONTH OF 9TH OCTOBER, 2008-9TH NOVEMBER, 2008

THE BILL WAS IN EXCESS AS IT COMES USUALLY.

ALSO, THE NUMBER[protected] WAS CALLED 478 TIMES 21ST OCT - 23RD NOV, 08. WHICH IS VERY UNUSUAL & ALSO THE NO. IS NOT TRACEABLE & IS NOT EXISTING.

WE KINDLY REQUEST YOU TO PLEASE CHECK INTO THIS MATTER & REVERT US BY EARLIEST.

THANKS FOR YOUR CO-OPERATION.

Bharti Airtel — issues regarding the bill.

name - rahul abhishek.

land line no[protected].

iam having an issues regarding the bill.

last year may 2010 i activated the air-tel pc secure having the full idea that its chargeable, Rs 100 will be charged for the service per month.
but after using the antivirus for one 2 or 3 days i uninstalled the antivirus, as it was making my system very slow. after that i made a call to the airtel customer care so that i can ask them for my antivirus DE-activation ,in return i was told that the antivirus (airtel pc secure) is totally free with my plan(899- unlimited).
so it doesnot really matter whether i use it or not.

But last week i got a call from airtel and they told me that its not free ,instead its chargeable.

so i have been paying Rs 100 per month for the last one year, just because one of your customer care executive passed on the wrong information to me.
so in total i paid 1300 rupees which i should not have paid.

my total outstanding bill is around 2400.
every day i get a call from airtel regarding the outstanding bill, but nobody cares to sole my issue.

i want this issue to be solved as soon as possible. and i want that extra amount which i have been paying for the last one year(1300) from may 2010 to July 2011 to be refunded or adjusted in my current outstanding bill of 2400.

at the same time i would also like to tell you that my connection has been bared from last Friday without any information. i already told the customer executives that i will only pay the bill after the issue is solved.

so kindly look in the matter.

Response Awaited!

Namaste Mr. Chadha,

Further to our discussion dated 17 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Chadha,

We would like to inform you that your concern listed 17 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — recharge benefit

My ph no.[protected].I have prepaid connection with airtel i recieved one massage from airtel
on[protected]. It was for recharge offer and i recharged my mo.on the same day.but still now i have not
recieved any benefit. I am calling to customer care.I raised lot of complaint but nothing has been done so far. I am requesting u to pls activate this benfit on my mobile.




Thanks and Regards,
Balaji Mane
[protected]

AirTel — NOT RECHARGE

SIR,
I was topup my mobile no [protected] on 1.11.2009 around 8.30pm for rs. 300/- but the amount credited for only rs. 25/- only. i was shocked and ask the retailer he didn't responded well. i complaint to the customer care no he also didn't care for it. he also not responded well. what was happened to my money? you please advise your retailer not to cheat others. your customer care officers were not eager to receive my complaint. please verify into my mobile no whether the amount was credited or not.

AirTel — Recharge But Not Benefit

Hello Sir/ Madem

i am pankaj kumar i will using the AIRTEL Prepaid No. [protected]
AIRTEL KE SMS PACK 9rs JISME KI 100 SMS PER DAY ALL OVER INDIA FREE HOTA HAI.
JISKA KI MAINE LABH UTHANE KE LIYE KAI RECHARGE KARWAYE PAR MERA LAST RECHARGE[protected] KO KARWAYA THA JISME KI RECHARGE KE 1 GHANTE KE BAAT MERE SMS FREE HO GAYE THE PER SAAM KO 6 PM KE BAAD MERE MAIN ACCOUNT SE PAYMENT KATNE LAGA.
MAINE ESKE LIYE KAI BAAR CUSTOMER CARE CALL LAGAYA PER KISINE BHI JAWAB THIK SE NAHI DIYA AUR KOI TO MERA CALL DISCONNECT KAR DETA THA. HAR BAAR YAHI KAHTE COMPLENT LIKHTE AUR KUCH NAHI HOTA.
MERA HAR BAAR HAR KAM SMS SE HI HOTA HAI TATHE YE BAND HONE SE ME KAPHI TANAW ME HU.

PLESE HELP TO ME .


Thank's Regard

PANKA KUMAR
[protected]

Airtel — Recharge without any Benefit

Hi

Myself Mutallib Khan pursuing CA at present. Really appreciate your Forum for the kind of services being provided all over India. To add on, the services provided by you are the best way to catch hold of all those culprits who are cheating now and then to people like us.

To move on, I would like to put forward a complaint which is unnoticed by majority o[censored]s. Recently I recharged my airtel mobile number, and in return i dint get any talk-time nor any kind of benefit, i have found this weird because if a customer is not getting any benefit nor the shopkeeper from where i recharged, then who is the Party gaining without providing any service, its non other than India's leading Service provider AIRTEL.

I tried calling customer care many a times, and each of the executive had different answers to my complaint. And finally they told, they cant help if the customer has recharged for a withdrawn plan. OK, if the plan is withdrawn then why don't they reimburse us. This is really freaking, because AIRTEL cannot earn money out of nothing being provided to a customer.

I would let this go because I recharged only for an amount of Rs.45 /- but the shopkeeper's words woke me up when i kiddingly asked him whether i can file a complaint. He told me "This is happening with many customers & no one is coming forward to lodge a complaint, people like you can file a complaint so that there is some action taken against them"

Just assume this happens in every locality, don't you think AIRTEL is eating away crore's of rupees by cheating their own customers who value them so much.

So i kindly request the Indian Consumer Complaints Forum to look after this & take necessary action.

Thanks in advance.

Airtel — benefit not credited

Hi , Y'day 14th April-11, I have recharged with Rs.25, assuming that i'll get STD A2A benefit at Re1 for 3 min, Also retailer confirmed the same. Since from y'day i'm getting charged 50p for every minute, I've called Call Center twice, but havent get the Proper answer from them. they said it is activated on your number, but then how come m getting charged at 50p for every minute.

My number is -[protected]

Pls resolve the issue or else i want my money back.

Sandeep

Airtel — Not getting benefits for Certain Recharges

I'm Nandan U D, my Mobile number is [protected], an Airtel Prepaid connection. I had done a e-recharge of Rs. 27 for making all STD calls 40ps/min on 31/12/2011 at 05:54pm and my transaction ID is[protected]. Still now I'm not getting any benefit of the recharge. Whenever I call the customer care and ask for a proper solution they says 'We will contact you with in an hour'. There is no response from them. This is not the first time I'm getting such a response from them. I had faced the same problem regarding the same recharge of Rs. 27 which I had done on 18/11/2011 at 04:45pm (Transaction ID is[protected].

Please consider this complaint and take necessary action.

Thanking You!

Nandan U D
[protected]

Namaste Mr. Mali,

This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Mali,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel new no. activation — non activation

I have submitted all the documents on 30 sept. Executive has given the sim but it is not activation still. Contacted near by Airtel office but they ignored to reply. I lost the executive's number. If the sim is not activated still I dont require the sim now. Very poor service. Deactivate my new sim.

Namaste Paul,

This is to inform you that your concern listed on 16 July 2013 has been noted . At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. Kindly share your alternate contact details with us.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — account balance

sir,
at 28th september i had a problem with the airtel live . i got site address www.atrtelguru.param.mobi .they said to me that any download you cannot give any cash evev without 30ps/20kb.
and they are cheating me . i download game, mp3, picture etc.
but my cash is gone 38rupees.there after no prblem ever at the 12th october . that sunday my 58rupees has gone.the coustomer care executive said to no:of servers is being open by me .they said they cannot help me .there after my 10rupees is going through all day .so please help me as a brother.
yours faithfully
anoop

hi, i am Karan Gambhir...my prepaid number is [protected] and in the evening my today (14th October 2008) my balance got deducted by about 30 Rs for which i did not get ne msg from Airtel.

my balance was sumwhere close to Rs 144 and on checking in the evening my balance was Rs.114.

i tried complaining on the Airtel cutomer care but the executive did not have information about it, and he told me to call after 24 hours.

please note i am not using ANY extra service except for Hello Tunes for which already Rs.200 was deducted from my account.

I want a refund of those Rs.30 !!..its highly annoying.i am really really dissappointed with Airtel and request you to register a complaint from my side, and pls make sure a get a resolution for the same !

Thanx,
Karan Gambhir

prepaid account — recovery of balance

from my mobile in one day there are two time charge dedicute for the RBT tune, i complained for it;
they told me that in 48 hours your balace will recover but till 100 hours completed my balance not recovered

whats this ???
and also not give a proper responce by the officer

AirTel — accounting....

Dear sir,
I was downloading game.It was 96% downloaded but after that massege came that the downloading has been failed.I went to the airtel office for re-payment but they said NO saying that ur handset doesnt suport games and all.My handset no is nokia2626 and it supports games and also animations.plezz take further actions.
my contact NO is...
[protected].
thank you.
ankush goenka.

Airtel Prepaid — my prepaid account bal.

respected sir

i am vipin kumar mehta from itarsi mp, i ihave been recharge my prepaid mobile conection recharge on 23-08-09 . and use the mobile net conction on the mobile to pc . i have deactivet my mobile net at last night . and 24-08-09 to on pc and not activeted condition on my mobile to pc net . and aifternoon time to my net conction dis concted and my mobile bal 73 Rs. to nil .28 pase. so what resion my account is balance .28 and my no. not attend to costmer care no. why resion this condition .
my conection is deactivete condition how many resion started net ?

your airtel costmer vipin kumar mehta
itarsi

balance

AirTel — PREPAID ACCOUNT

Hello sir,
i would like to inform you that i have airtel prepaid SIM i.e. [protected]. i have using mobile GPRS since Apr 2010. In 25 September 2010 evening around 1500 hrs i have received a message from airtel service to renewed a service of video_mod subscription, i have been charged Rs.30 from my prepaid account. i am approach the customer care for airtel service i informed that there is no request to send my me on this service. the customer care officer has refund the same amount my account around 16:06.17 hrs on the same day after my telephone conservation. But, i have been charged for Rs. 129.00 for Games download- Rs.99 and AD pack- Rs. 30 without any type of request send to mine. i am call to customer service on 27 September 2010 atleast 07 times i have been charged for this 07 calls but no response for the customer service from airtel. Sir, please help me and refund the same my prepaid account. i am again confirm you that there is no request send to me neither SMS nor internet. so please take necessary action to this complaint please. for any type of enquiry please contact [protected]@gmail.com.

Saravanan
Airtel customer

airtel /prepaid connection — balance reduces from my prepaid balance

Dear sir/mam

I have prepaid connection of Airtel,due to last month shayri product automatic activated and deduct balance from my a/c i also complaint to customer care but still deduct balance amt per day. That time my a/c balance is -2rs how is it possible if my amount is 0 then company not give a facility for calling sowhy company deduct this amount reguraly.so please do some needful for this


Shailendra Attri
[protected]

Namaste Shiju,

This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Shiju,

We would like to inform you that your concern listed 16 July 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Mobile phone connection — Line disconnection

Airtel Mobile connectin No: [protected]

I have been using this above number in Visakhapatnam on my name B. Bhaskara Rao. When I was coming to U.S.A.. I approached local Airtel office(Visakhapatnam) in the month of Sept 2007, requested them to disconnect my above no. They have asked us to pay all the dues as on date. Accordingly I paid all the dues before my arrival to U.S.A. Now it is already six months completed. I am coming back to India by end of thismonth. So I need my above number restored. I need my phone should be activated from 28th March 2008. Kindly do the needful and confirm activation my above number. Please reply back immediately

Regards

Bhaskara Rao. B

Air tel mobile office/ broadband service. — Mobile office/ Broadband service and Bills

Dear Sir
This is to inform you that I was requested to activate mobile office (gprs) dated on 8/11/09 from own cell who's prepaid mobile connection which no. is [protected] and my balance was deducted at the time Rs 500.00 from my phone account. And after five minutes a airtel sales person was visited at my house and he told me that you purchase broadband service which is better than mobile office. Such as i told him that i have requested to activate mobile office and my balance have deducted. so this si not possible to purchase for me because a single simple person only can use a service like mobile office or broadband service. Thus he promised me that whatever your balances have deducted from your mobile account that will have refund in your account as per commitment by airtel sales person and that time he requested from my cell to deactivate for mobile office, which name is Mr. Sandeep and contact no. is [protected]. you can also discuss with him. And told me that broad band installation charges is totaly Rs. 750.00 only.Such as i were given 750.00 to him on that time. Then our broad service was installed after this whatever bill has come those are very wrong billed and yet whatever was deducted 500.00 form my cell that also have not refunded still now. So request you kindly refund my balance then I will deposit your broadband bill.

Thanks & Regards.
Narendra kumar
[protected]

Airtel Broadband — Complaint against Whole Airtel Community

Hi,

We requested for broad band connection in the name of "Mayank Kandpal" and application N0. "201967" on date 31st Dec 2010. A guy came at our door took the documents, Passport photo copy, house rental agreement and took Rs.560/- He assured to get connection by 2 days.. After a week we didn't hear anything, then we tried to call a technical manage in our area whose name is "Manjunath" and his contact number is "[protected]" .first two three times he was not even picking up my phone and whee he picked up my phone he told me the he is coming on 5th Jan 2011 . On that day he didn'n come .After 7 days after we applied for the connection he is telling us that we can not provide u connection.Still i know that you guys are also not going to take any action against him Because Airtel Sucks Big Time . And if you will not take any action regarding this complain i will go to Consumer Court against you guys .and also i will post this mail on social sites ,forums . And i have recorded all the conversation between that guy and us in that he was promising us to provide connection in 2 days. So it's your choice what do you guys want me do now.

Please take action against this guy.

Airtel — Serious issues with Broadband billing

I have been facing serious issues with Airtel Broadband Billing

In the month of August I got message on 27th that my 80% of my 3GB is consumed even though I hardly use my broadband. The bill was Rs. 1041
In the month of September I got the message on 25th that my 80% is consumed and switched off my broadband. The bill was Rs. 1861!
This month I have got the message on 13th October that my 80% is consumed. I switched on my wireless modem only on 8th of October and I have hardly used my broadband in last 5 days!

When I see the bill I see that a download happening at 1 hour interval. I had sent a complaint to Airtel but no investigation has been done so far!

Who can do the investigation on this issue?

Namaste Mr. Menon,

This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Menon,

Further to our discussion dated 16 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Menon,

We would like to inform you that your concern listed 16 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — Haressement

This is to inform that i have bffeen haresseed daily by phone calls for not paying my dues inspite me dropping my cheque for the amount of Rs1282.00 in drop box.If your Cheque collectors dont collect in time and send it in time it is not my problem,though i have been paying regularly for the past ten years without any problems.It high time your people keep a check on these hoodlums who give threatening calls to genunie customers or i have to take legel action.Kindly take action at eariest and save the prestiage of your company.

AirTel — Harassament

Airtel staff informed exceeding credit limit (?) and demanded the payment within 24 hours!! When I tried to explain that exceeding limit is better business for AirTel and suggested that Airtel must provide at least 2-3 days for payment, it fell on deaf ears!!!
Even then went ahead and paid the bill thru my bank a/c Bill transfer, the disconnection threat came from Airtel thru SMS. When contacted Airtel (ref[protected],[protected],[protected], the team member & Supervisor were rude and continued to preach and repeat the threats.
How can Airtel be so stupid to refuse more business as well as have rude and arrogant team members and supervisors 'helping' (harassing?) consumers? Do I have any consumer protection against this thuggery and harassments?

Airtel Postpaid — Harassment by Airtel

I was using Airtel postpaid Mob #[protected] since June 2006 in Delhi. The network in North India is good. In April 2008, I shifted to Pune on company transfer and preferred using the same no. despite being in roaming coz I was already using it and didn't want to change it.

But in Pune and other parts of Maharashtra, the network coverage of Airtel is pathetic. At home and office, I would suddenly lose network. Whiel ravelling back home in Cab, I would be talking on phone and the calls will cut off all of a sudden coz of network not available. This will happen many times after every 4-5 mins and sometimes every 2 mins. As I would be normally calling STD no.'s, it was costing me more calls as well as inflating my monthly mobile bill. Despite many complaints made on customer care and even to Airtel offices in Pune twice, there was never a reply back. They would just say that it was Delhi no. and the problem could be in Delhi despite knowing their network situation in Maharashtra. Once even their customer care executives in Aundh office misbehaved coz I was asking them why their was no follow up on my complaints.
Whne after 6-7 complaints spread over 2-3 months didn't yield any result, I held back some around Rs. 400 of billing amount which I felt was getting inflated every month. My question to Airtel guys was who is answerable for my money which i was losing coz of their problems but they would just had no reply and started asking me to pay the rest of the amount.

Before my next bill was generated, they started calling me for paying the last month's left over amount. When I would ask them about no rectification from their side on my complaints, they won't listen and ultimately they disconnected my no. .

Now, after around 2 months, some of their recovery agents are trying to call and harass me and name one Advocate S.K. Rathore suggesting to call him.

In all these more than 2 years tenure, I had paid them every single bill. But why should I pay them now if they don't care abt' their customers problems?

Dear Sir,
I am using airtel postpaid no.[protected]. My outgoing calls has been barred. When I cantacted to the customer care. I was told that I had made a request for change of address and due to negative verification of address my outgoing calls have been barred. But I had never made any request for change of my address. I am an old customer and I want to know how my address can be changed without my knowledge.I want the details of this matter from ur side.
Thanks
sushil
Mob [protected]

AirTel — Harassment a

Hi,

This is with reference to my number [protected].

I hat a had a bill of Rs 600 for the
month of Dec 2008, for which I made the cheque payment well? before the
due time . But as it turns out that there was something wrong with my
cheque and the payment couldn't be processed.

Since then I have been continuously being harassed by the calls from the
collection team. I have made it very clear to them more than one time that
they should return back my cheque of Rs 600 so I can order another cheque
of that amount. BUT DESPITE REPEATED PROMISES THIS HAS FALLEN IN DEAF EARS.
It has been a month and I haven't got the cheque back and instead have been
getting calls and msgs everyday for payment.

how can they expect me TO ISSUE YOU 2 CHEQUES OF THE SAME PAYMENT.
I will only issue another cheque only once I have the old cheque back. This
is just simple logic

It has been a harrowing experience to receive the calls from thier team.
I have been regular with all my payments and 600 is a very
small amount for me to default on.I have already made the
payment of Rs 812 for January 2009.

AND NOW THEY HAVE EVEN DISCONNECTED MY PHONE.

THIS IS CRAZY..FIRST THEY HAVENT SEND ME BACK MY CHEQUE. I HAVE MADE ALL THE DAMN PAYMENT AND NOW THEY DISCONNECT MY PHONE. THIS HAS BEEN THE WORST EXPERIENCE AND SERVICE OF MY LIFE. IT IS A PITY THAT A COMPANY LIKE AIRTEL HAS NO MORAL AND ETHICS AND ARE TROUBLIN THE CUSTOMERS FOR THIER OWN FAULTS.!

none of the customer care numbers are available and you can never connect to them Airtel has given me the worst experience of my life and if this isnt redressed

Airtel Post-Paid telephone Service — Harassment from Airtel Post-Paid Telephone Service

I had taken Airtel post paid connection with the offer by virtue of which the STD calls were to charge 1 Rs/min. The billing and all were fine till I kept the phone in safe custody for duration of 6 months. The first trouble I faced was when I asked to end the custody and activate the number. I was paid the number is no more available, even when I had paid the custody amount well in advance. After a lot of struggle and email to 121 email id and ccare email id (this id is supposed to be chairman's email id), the phone got activated after around 15 days from the first request.

But they just activated the number, the rest of the bill plan was not activated. Since then I'm getting charged 1.5 Rs/Min. I submitted the complaint to them 1.5 months back and asked for the correction. Even after the complaint the corrections are not made and they have sent me 2 bills which the same mistake. Besides they sent one of the bill on the evening of the due date for the bill, that too when I called them up stating that my usual phone bill due date is today and I have not yet received the bill. On phone I was told that the bill will arrive by the evening. And since its fault of Airtel, the due date will be extended. But when I receive the bill nothing of this sort was done. I had paid the first erroneous bill without checking the details. From the second bill onwards, in my communication to Airtel I had mentioned that I will not be paying the bills unless they send me corrected bills and deposit back the extra amount I paid on the first bill.

I have communicated to them over the email and phone n number of time but all in vain. I also emailed nodal officer email id and tried calling the nodal officer (Karnataka) number. But the phone is never picked and the nodal officer never replied. This raises the basic doubt of existence of nodal office. There is no response from ccare email id also.

Instead of correcting the bills, Airtel did try to give me few discounts which don't even come to 1/2 of the extra amount that Airtel has been charging me. No corrections to the bills are made after explicitly mentioning that I don’t wish to get any discounts and no payments will be done unless corrections to the bills are made. To my surprise, instead of resolving the issue, Airtel blocked the outgoing call from my phone a week back and incoming call to the phone yesterday. There non-efficient staff calls me almost every alternate day from last 1.5 months asking for payment or reason why I wish to terminate the service even when I didn’t ask for termination instead of resolving the discrepancy in the bill and sending me the corrected bill. The whole this has caused and is still causing mental harassment for us.

Airtel Postpaid — Harrasment for new cheques

My Mobile no : [protected].
Date 22-09-09

I had deposited a cheque no 105947 drawn on corporation bank dated[protected]
at airtel collection centre in nerul Sector 21 Navi Mumbai for the amount Rs 1534 towards the august payment.
This cheque had never been deposited in the bank and I am being harassed by your call centre to issue another cheque or pay cash claiming the date is invalid without even depositing this cheque .
I have enquired with the bank and they claim no cheque of mine has ever been returned
my cheque for any irregularities in date.
How do I ascertain wheather the cheque is getting misplaced and invalid date is an excuse to extract
cash payment as airtel has refused to return my earlier cheque which they claim has ab invalid date.

I am worried that this is a second occurrence and in spite of my written complaint in the earlier incident on 23’rd June 2008 no action was taken and why should any one not misuse the earlier cheques as your office has refused to return my original cheques supposed to have invalid dates.
It is prominent and very obvious that my cheques on both the occasions cannot have invalid date and on close examination you might notice that as I have demanded the original cheques they might be qveritten with new ink to look invalid to justify sirtels stand.

I have requested airtel on both the ocassion to trace the person or outsourcing centre who have no proper collection mechanism and in tiurn force the customer to pay in cash or threaten with disconnection if cash is not paid..

After repeated appeals and requests on email there is no ersponse from airtel and i had gone all rthe way to vashi Gallery to deliver a handwritten complaint on 19-09-09 but the employee Mr Anup Penkuntla/Denkuntla had refused to accept any letters as a policy decision but he has also refused to give in writing that not accepting letters is a policy decision of airtel.

To date I have not received the original cheque which they claim is invalid and I have settled the amount in cash as I am left with no option to confront this rudeness and arrogance.

please guide me for the course of action as any positive response from airtel in this matter is out of
question.

A small request to initiate action against employees for claiming my xheque is invalid or return
my original cheque has always fallen on deaf ears and this is the same corporate whi claim their services ro be international standard .

Dear Sir,

I would like to bring to your kind attention that one of our Sim Card bearing No [protected] has been misplaced along with the instrument. Therefore, I kindly request you to block the existing card and issue new sim card with same number to the bearer of this letter and oblige.

Please do the needful at the earliest.







Thanking You.

a airtel no.[protected] who send me unmanner massage please sent me some detail

AIRTEL(POST PAID CONNECTION) — Detail of bills not received and threatening call by company parsons

i had purchase a post paid connection of air-tel number [protected] on[protected] from local vendor they misguide me about internet tarrif charge .so this is the reason we have not paid the bills. we contact so many times customer care number but they also denied to give details of billing.
after two months of this suddenly call comes from a person saying that on behalf of airtel iam lawyer of company.we send your case to highcourt . clear your due otherwise we send summons from highcourt.
without any previous notice company directly approching to high court .we never deals in such court cases.
so we immediately pay the disputed due amount.
but now we are approaching you for action toward company for misguiding by company vendor for selling post paid connection.sending directly to high court as telecommunication by company lawyer without any previos notice.

regards
dharam pal singla
[protected]

airtel/postpaid — Harassment

Sir,

This is to bring to your notice that I had a post paid connection from airtel in Hyderabad the number for which was [protected]. On 1st September 2009 Airtel cutoff the outgoing from my number telling me that they were not able to verify me on my address. On being told that I was very much present at the address and they could come at the reception to verify me which they declined and asked me to present a fresh address proof which I said is not possible since I would be transferred to Delhi after one month i.e. 1st October. I gave them an option of disconnecting my services and settle the bill for which they again asked me to come to their office. On being reminded that I did not have to come to their office for getting the connection and that the case should be same while terminating the connection. I told them that they can send their executive for payment of bill and connection termination or I will pay the bill even without their executive visiting me provided they agreed to the connection termination but the Airtel people did not agree and my phone remained in the same state for remaining time and ultimately I changed to other phone after reaching delhi. Now airtel is asking me for a payment of some 2500 Rs telling me that the connection still exists in my name. My contention to airtel is that I should be charged only till the date for which outgoing was provided to me i.e. 1st of september or maximum till that billing cycle.
Now airtel is calling all my friends/relatives seeking my cell number although I have willingly provided the same to their two executives in past two weeks and have had a lengthy discussion with them.

The person from their saled department by the name of Naima with cell number [protected] has been calling my friends/relatives and me and threatening in a rude tone. This is causing tension to all of them.

I would request you to kindly look into the matter and stop my harassment. The question is not of 2500 Rupees but of the unjust way with which they want to charge me.

Thanks and Regards
Sumit

Hello,

I had visited your authorized dealer & submitted my proof twice, but my services are still not active….Why?...

I had visited many times to your dealer…..he said Tele verification negative hence sim card is blocked….Tell me if my mobile was switched off then how are you doing verification ……?

It’s is not my fault….I don’t understand have you appointed a illiterate people’s …?

I am staying from the below mentioned address from my Birth & I have credit cards & Passport. Then how you make me negative & stopped my services.

Start my services right now or give my money back..

Thanks & Regards

Anil Narain Sharma

Mobile Number [protected] (Prepaid)

My DOB : 03 09 1977

Address: Block Number C-897 1793 Kurla Camp
Ulhasnagar-421 005


--- On Mon, 2/22/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

> From: [protected]@airtelindia.com <[protected]@airtelindia.com>
> Subject: Re: INCOMING OUTGOING CALLS ARE BARRED [|BAL|[protected]|[protected]|]
> To: [protected]@yahoo.com
> Date: Monday, February 22, 2010, 4:45 PM
> Dear Anil Sharma:
>
> Thank you for contacting Airtel.
>
>
> You have expressed concern towards non receipt of documents
> for your Airtel mobile number [protected].
>
>
>
> We regret the inconvenience caused in this regard.
>
>
> We regret to inform that your number has been deactivated
> as declared negative by distributor on Tele verification
> form.
>
>
> Hence, we request you to contact the same dealer where you
> have purchased the sim.
>
>
> For further assistance, mail us at [protected]@airtelindia.com.
>
> We thank you and value your association with Airtel.
>
>
> Warm Regards,
>
> Jenifer J.
> Customer Care
> Bharti Airtel Limited
>
> To leave your feedback on the current interaction, please
> use the below hyperlink
> Click here to provide Feedback.
>
> Or, if you cannot click on the above link, please copy the
> full URL from below and paste the URL in your web browser.
> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=5ABADC2A53B4...⇄
>
> Simplify Life with Airtel Selfcare. Just dial *121# and get
> instant information related to your account on your Mobile
> Screen.
>
>[protected]Original Message[protected]
> From: [protected]@yahoo.com
> To: [protected]@airtelindia.com
> Cc:
> Sent: 22/02/2010 16:14:03
> Subject: Incoming outgoing calls are barred
>
> Dear Team

>

> This is to inform you that my incoming outgoing calls are
> barred I am getting the error message¿ The Airtel you are
> trying to reach is Temporary out of service¿.

>

> However I had already submitted my Documents twice to your
> Authorizes dealer still services are not yet started I am
> facing a problem almost from 10 days.

>

> Kindly check the details active my services.

>

> Thanks Regards

> Anil Narain Sharma

> Mobile Number [protected] (Prepaid)

> My DOB : 03 09 1977

> Address: Block Number C-897 1793 Kurla Camp
> Ulhasnagar-421 005.This e-mail and any files transmitted
> with it are for the sole use of the intended recipient(s)
> and may contain confidential and privileged information. If
> you are not the intended recipient, please contact the
> sender by reply e-mail and destroy all copies and the
> original message. Any unauthorized review, use,
> disclosure, dissemination, forwarding, printing or copying of
> this email or any action taken in reliance on this e-mail is
> strictly prohibited and may be unlawful.
> The recipient acknowledges that Bharti Airtel Limited or
> its subsidiaries and associated companies(collectively
> "Bharti Airtel Limited"), are unable to exercise
> control or ensure or guarantee the integrity of/overthe
> contents of the information contained in e-mail
> transmissions and further acknowledges that any views
> expressed in this message are those of the individual sender
> and no binding nature of the message shall be implied or
> assumed unless the sender does so expressly with due
> authority of Bharti Airtel Limited. Before opening any
> attachments please check them for viruses and defects.
>
>

Airtel — haressment through calls

Dear Sir,

Would like to know what action u have taken against my compliant done yesterday.

Namaste Mr. Sarkar,

This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Sarkar,

Further to our discussion dated 16 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Sarkar,

We would like to inform you that your concern listed 16 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — no any customer service

dear sir i will lost my cell phone in the market.i will call log in nearest police station.But your deler told no any blank sim cad in bihar.my no is [protected] so kindly genrae my no in new sim card.






Regards
vikash anand
Chand chouwara
Gaya823001(Bihar)

Airtel DTH — AFTER SERVICE

Dear Sir,
My customer id is [protected]. i bought airtel dth 4 months back, but form the first month i am getting problems.
1.My recharge amount is not transfered in my account and service is blocked, after 3 days they start it.
2.Now for last 7 days again set top box is having some problem and no one is attending. First complain no. is 2423361 Second complain no is 3333736 registered by cutomer care.
3.A massage is recived by AIRTEL DTH that your complain is solved and if you satisfied sent us massage on thier no.
3.Again today (First time in 7 days) thier service engineer is called me said that i will come tomorrow,

i cant understand that i did some mistake to buy this AIRTEL DTH.

rishi chandrayan

Airtel DTH Service — no customer service

I have airtel DTH connection having problem in its signal and there is disturbance on scren in every five minutes vand I had tried to take the service from coustomer care but they are keeping the call on hold for 00d minutes and even after connecting with their representative he disconnect the call pls let me know is airtel will clear the problem my contact no is [protected]

Namaste Kiran,

This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Kiran,

Further to our discussion dated 16 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Kiran,

We would like to inform you that your concern listed 16 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — No action!

I've been trying to convert my Airtel post-paid card to a pre paid one.
I went to an Airtel Gallery and they asked for some activation charges which i paid.
I was told that my pre-paid card will be activated in 48 hours.
They are still sitting on the asses. Its been 4 days.
I cannot believe how lousy the 'customer service' of Airtel is.It should be called Customer Harrassment.
I'm waiting for the number portability to take place, over -priced, and shoddy customer service!!

AirTel — no action on complaint for broadband

my broadband connection not working since 2wks............i placed a complaint on 121 cutomercare no. of airtel.....but no one came.....i agine loadged another complaint...then their executive came & said that internal telephone line is defective....so they will change it to external wiring & he left. since then inspite of complaining again & again no one came for doing external wiring. On complaining online to their email [protected]@airtel.in, they said that comlaint has been resolved, but the problem was still there & no one came still, plz help me & kindly look into this matter. thank u

Ph no.[protected]
complaint no.[protected]
Dr. Anurag Mishra

AirTel — THERE IS NO ACTION

I PURCHASED A SAMUNG L700 . IN THIS MOBILE MY TRACKER IS ON. AFTER MY STOLEN MOBILE THIS NUMBER IS ([protected]) USING ON MY MOBILE. I ALSO COMPAINED IN THE POLICE STATION.

Bharti Airtel — Non Satisfaction with Service Provider

Respected Sir,
I Biswajit Dey, S/o. Mr. Ganesh Dey is using Airtel Mobile Postpaid Service (Mobile No.- [protected]) for last almost 7 Years with full satisfaction.
My Billing period is from 17th of every month to 16th of next month with Rs.3000/- as credit limit.
In the Billing period from 17-Aug to 16-Sep 2011 my Total Bill was Rs. 2394.36, showing Rs. 4488/- as Value Added Service Usage(Rs. 497/- as SMS Usage & Rs. 3963 as Internet usage in which I already subscribed Rs. 98/- Internet pack in which I get Upto 2 GB free usage). When I talked to the customer care they says that please pay Rs. 800/- and the other amount you can pay after the adjustment.
After few days I get call from Airtel Office that please pay Rs. 1369/-, when I want to know about that amount they says that I used Rs. 497/- as SMS cost, In which I never use SMS more that 5 per day & as per my bill plan I daily get 8 SMS free.
Secondly they says that I used Rs. 3963/- as Internet Usage, as I already subscribed Rs. 98/- SMS pack in which I get Upto 2 GB free download, I contact to customer care they says that I used only 13 Kb for that month.
After so many discussions they agreed to correct the false bill and contact again.
After almost 2 months Airtel Customer Care started calling regularly to pay that Rs. 1369/- as early as possible. In the mean time I approached nearby Airtel Nodal Centre at 6th Mile, Khanapara, Guwahati, Assam, where nobody was ready to handle the problem, at last I talked to Mr. Biswajit Dey branch head, he says he will look into the matter and reply, I m still waiting for his reply.
After few days I rend registered post to Bharti Airtel, New Delhi on[protected]. In the mean time I m paying my bills regularly accept that Rs. 1369/-.
I almost talked to all the customer care executives, Supervisors, Officers, Nodal Officers but I not get any solution regarding that Rs.1369/-
As I m using this connection for last 7 years for business purpose, daily I received calls from Airtel Customer Care & Started creating problems in my business.
I request Airtel Customer Care representatives not to call in working hours, but they don’t bother about that I daily started getting about 10 to 12 calls.
At Last they do not correct the false bill and without informing me they disconnect my outgoing calls on 17-December’2011 as result of which I get so many loses in my personal day to day as well as business.
Due to disconnection of outgoing call I lost a marriage relation of my sister who is going to marry, whom I have to inform in the morning, as well as I faced business loss of about Rs. 2.5 Lakhs.
When I call to Customer Care they says that you have not paid Rs. 1369/- pending bill as result of which your outgoing calls was disconnected & after few days your number will be closed.

Sir Please look into the matter.

Sir,
Please do as early as possible because I m facing so many financial problem as well as personal problem.
One new problem arises as My outgoing was barred, On 24-December-2011 My Unbilled Usage was Showing Rs. 15/-, can I know how this amount reflects.

Regards,
Biswajit Dey.

Dear Mr. Ranga,

Can I know the reason why my outgoing is still barred.

Namaste Karthik,

This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Karthik,

This is to inform you that your concern listed 16 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Karthik,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel - Mumbai — Wrong commitment given by a dealer

Wrong commitment given by your executive.
I want to change my postpaid plan by keeping same no. & they said yes this is possible & take deposit of 600 Rs. & not giving the branch address. They send me new sim of different no. which is not required
Please refund my deposit as earlist othe i will take strict action against this matter.
Pl. call on my cell no. for assistance [protected]
Thanks & Regards
Padmanabh J K

Airtel — Wrongfull deduction of 50/- from my phone

I have an Airtel prepaid mobile no. My number is [protected] and I have activated GPRS for Internet. Rs. 10.00 is deducted from my mobile account. But on dtd.[protected] at morning my account balance was 287/- and at same night Airtel deducted Rs. 50/- from my mobile account (10.00 x 5 times) and my balance became Rs. 237/-.
From the day itself, I have tried to contact customer care 121 of Airtel, but didn't succeeded.

Please register my complaing, so that I can get back my 50 /- at my Airtel mobile Account number.

AirTel — Unauthorised deduction

I took a pre-paid SIM card from Air-Tel 2 months back, There was an offer to download one ring tone(song) free. So, I down loaded one song. On balance enquiry I found that a sum of Rs.30 has been deducted from my balance amount. Aferewards I did not down load any tone/ring tone.
To my surprised, I have received a message that a sum of Rs.30/- will be deducted as a rental for next month for downloding song/ring tone.
I dont want down loading any thing but service provider is cheating me repeateatly
Beena Tripathi
Mobile No.[protected]

SIR,
iam losing daily 15 Rs. from my airtel no., a message is coming from 64611015 saying that "thanks for using(mobile email, textbased services) subscription service on Airtel wap ..igmobi.com..
pls unsubscribe me from this igmobi.com...my no. is [protected]...

AirTel — unauthorise deduction

The Service Provider Airtel Deducted many time my balance unauthorized. They even not feedback the position & Cause of such deduction.
i have reported the same but no action initiated
both time i recieved a message from 64611099
u have been charged rs 99 for downloading java game

A similar kind situation has happened with me .I do not use my phone on a regular basis and so every time i switch on my phone i find that my money has been deducted because of hello tune .this has happened for the fourth time and i am very fed up .require your help

AirTel — Unauthorised deduction

While i was browsing gprs via mobile office i have been chaged Rs99 twice on 8th aug at 9.15pm & 9th aug 1.15am for java game (which i hav't done).My mobile no.[protected].Kindly verify ur system & refund my balance as far as earlier.

Airtel - Mumbai — deduction of talktime

I have the airtel mumbai's sim. The no is [protected]. the company started a metrimonial service on my sim without my concent. I stoped it by sending a 'stop' message to 54321. after few days they started it again. I stoped it again. On 14/12/2009. I recieved a message that airtel has started the metrimonial service and have charged me Rs 5. for it. When I complained about it they simply refuse to refund. my complaint no is [protected]. If i asume that they did the same thing with all other customers. then this way they illigaly made more than 5 crore (average of 10 lakh customer). in a single second.
CAN ANYBODY DO ANYTHING ABOUT IT......

Airtel is a useless company. Pathetic as far as customer service & problems are concerned. I am using Airtel service since last 4 years & since last 10 days, I am seeing deduction in account balance every 2-3 minutes. I have not requested any service to airtel to be activated on my handset for this. I have raised this issue 4 times in last week but still no one is bothered. One of their useless supervisor, who doesnt have a sense to speak to clients, told me that I am using service on airtel. I kept complaining that I dont need interenet on my handset but no one is responding to my complaint.
I have lost almost 30-40 rupees without any reason or my mistake. Apart from calling & SMS (including a special five offer for just one mobile number) I have not availed any service from Airtel. But still I am losing my account balance by 30paise every 2 minutes. I am unable understand this & am seek of complaining this to customer care executives. They too are as useless as Airtel is. Worst company in telecom sector. It earns money through cheap things like this.


Nitini Deole
[protected]
Aurangabad

AirTel — deduction of account balance and fraud with customer

sir
I am an airtel subscriber mob no. [protected] airtel prepaid. I got an sms at 03 may 10, 2320 hrs ''thank you for downloading 20-20 cricket. You have been charged Rs 75'' and deduct Rs 75 from my account but i don't any downloading from airtel. I contact to airtel costomer care executives like mr Sunny, mr Arjun, and mr nihil but any executive were not provide any clarification and said to to mr sunny submit a complaint for this deduction but he didn't submit my complaint.
Sir i am very harassed with this fraud/420. I thought broaken down your sim and purchased a new connection of other providers like vodafone, reliance etc
I want justice for this fraud/420 with costomer i am waiting for your justice and i want return my money.

Your costomer
P K Soni
[protected]

AirTel — UNAUTHORISED DEDUCTION

MERE NO PAR HELLO TUNE NAHI HAI FIR BHI MUJHE 10 RS KA DIDUCTION KIYA GAYA HAI,YE PARESHANI BAR BAR AA RAHI HAI

AirTel — Unauthorised Deduction from Balance

I am a pre paid custome of Airtel in Jodhpur, Rajashtan. Over 300/- Rs have been deducted from my two Nos [protected] and [protected] by way of auto SMS by the company regarding subscription of some offers. These offers were never accepted by me. As a matter of fact I came to know only when all my balance become ZERO on 18/12/10 and I could not make some very important calls.
It also caused so much of tension and mental harrashment on me and therefore I had to register for Do Not Call.
Pls arrange for immediate credit of all my debits till date in my balance.

AirTel — Unauthorised deductions

Dear sir,
i am Elango. my mobile number is [protected]..i met a problem with airtel service provider..repeatedly they are taking 10 rupees from my account without my knowledge regarding vas pack..still i did't get resolution for that vas pack...they are not responding properly..

please take immediate action to that fraud company...

email id: p.[protected]@gmail.com

AirTel — Account deductions

Please I want to unsubscribe to mozooka. I didn't subscribe at all before and my account is being deducted time after time. PLEASE UNSUBSCRIBE

Airtel — sale permanent no to another customer

I was using airtel sim(no [protected]) in mumbai since10 yrs back..i paid Rs 1000 for long life up to dec2032 but i am affraid now this no is using another customer..because 2/3 months i am in kolkata..so my no was on roaming..So airtel took that chunce..they sold to another customer..
Now i face big problem..because i registered this no [protected] in Naukri.com/Timess job/Monster/Irctc/Make my trip/many friends & others...So pls take necessary action against AIRTEL COMPANY
Name-Bipul kumar sarkar(Vipul kumar sarkar)
Addre-102,SHREE-KRISHNA BLDG,sec-3,charkop,kandivli-w,mum-67.(with this add my parent are staying)..for few days i am staying in kolkata..
My contact no:[protected]

Airtel - Mumbai — sale permanent no to another customer

Dear sir/mam,
I had airtel sim(mumbai),no [protected]...I paid Rs.1000 extra for long life facility up to dec 2032., ..2/3 months i was on roaming...because i started to stay in kolkata..So airtel took chunce & sold my no [protected] to another customer,.now i am in big problem....I registered this no [protected] in Nauri.com,Monster.com,Shine.com,Irctc,Make my trip & many others etc.
So i request pls punish AIRTEL-MUMBAI & this incident should not be repeated again to any other customer....
Regards
Vipul kumar sarkar(Bipul kumar sarkar)
[protected]/[protected]

Airtel-Mumbai — sold permanent no;9867827675

I already complaint about my parmanent no.[protected] which Airtel-mumbai,they sold my parmanent no to another customer beacause certain time i was in roaming,i didn't use that no..i kept that SIM in my pocket..Airtel took that chunce & they sold my parmanent no[protected] to another customer..I can't understand how they did that incident..Actualy i paid Rs.1000 to get long life facilities that validity upto Dec'2032.Now i fall in big problem because i registered that no:[protected] in NAUKRI.COM,MONSTER.COM,IRCTC.SBI,MAKE MY TRIPS & SO MANY..Can you feel!!
Airtel thought there was no law,no rules & regulation and no punishment no penalty in India..India is India!!...
Dear sir. i request pls.punish them for there crime..& hope that should not be repeated again..
Thanks
Vipul kumar sarkar
[protected]/[protected].

AirTel — unauthorised deduction

I'm P Sreinivasan my no. is [protected]. Rs. 20/- has been deducted from my account on 16/03/2011for subscription of Airtel Radio special offer, for which I didnot subscribe. Again on 21/03/2011 I received a thanking message for choosing astrology service which was also not subscribed. Like this I have lost few hundreds of rupees & have been charged a number if times for various reasons. After these type of messages are received if we contact customer service, there is no response and the call gets cut every time. Like me there are other customers who are suffering. Please justify.

AirTel — deduction account balance

Airtel is again my ACC/BALANCE Deduction of my number which is [protected], they company had ever i listen to deduction wrongly to the additional VAS charges in Sim card. so i woulds aspect to revert my any VAS Charges from y ACCOUNT. & also i switching to port my num, but they had rejected my Request. i w'ld like to port in Vodafone. so plz solve my this silly problem.

Airtel India — main balance deducted

dear sir

my friends is use airtel for last five years. his numbar is [protected] last day his suddenly his balace is cut after every 20 to 30 secound for 0.30 Rs/-. and he can't talk with airtel customar care officer.what is this nonsence who will paid for this. and i also try today to connect customer care but there are no reply so how can i salw this problem can i go to police case for this.

please reply me.


alpesh pithadiya

Airtel Mobile Service — unauthorised deduction from my account

I am using Airtel Mobile Service to my phone Sony Ericson set bearing No.[protected]. Often I find my balance is getting reduced without myself making any call or sending any SMS message. I do no know how it happens. Please kindly find out the fault and see that my balance gets reduced only when I make call from my Mobile phone to any number. I hope you will immediately set right the mistake without causing me any further loss of money and without driving me to take any legal action agaisnt the Airtel Company.

AirTel — Account Deduction

I found AIRTEL service of inferior quality. It is my experience that the company deducts account balance from its customers without any reason and really the company has deducted amount from my account about 3-5 times now when I am trying to contact to a customer care executive I am unable to contact them. The mobile number from which the company has deducted balance is - [protected]

Airtel is the worst service provider and the worst company. Also I used connection of AIRCEL, TATA INDICOM but never found any problem.

Airtel is the inferior type of company it is running its business from the deduction of balance from its customers.

one of your employee said that your account dedication has been made due to AIRTEL LIVE uses other said your account has not been deducted from last 3 months but I am giving back some balance to your account but he lied me and I haven't got any balance still

By
[protected]

Airtel — Unauthorised deduction of amount from account

Airtel automatically actives a service and then makes charges for it.I asked questions to customer care, but he explains that he has recieved activation conformation from my number.And it happens number of times.Though I unsubcribes from there service, but they refuse to refund the money.

AIRTEL TELECOM — Mental Harassment by Airtel Employee

Dear Sir/Mam,

It has to bring in your Notice that Recovery agent from your company (Mr.Gurjinder Singh) from Chandigarh (Punjab Circle) is menatlly harrasing my sister and her friends which are Medical Students for the payment due against my Brother Airtel number which was taken in Hyderbada, AP for official use as corporate connection.

As spoke with your agent and done commitment for doing the payment, he still continueous the harrasment.

May I request for your URGENT attention for the torture given by your Employee and strict action against him.

We are ready to provide necessary information required for investigation.

Regards,
Anand

AirTel — unauthorised deduction of balance

i am having airtel number [protected] post paid connection. i recharged my mobile by Rs.50 through internet banking and got a talk time of Rs.43 and my earlier balance was Rs3.68 . after recharging i made a call to my friend for 43 sec at 4.21pm.i am having 1paise/sec plan. at 5.50pm when i checked my balance which was automatically displaying on my mobile screeni was astonished to see that it is only Rs.1.18. I called up the customer care at 5.55pm and enquired about that where my balance has gone. they told me that the balance has been deducted towards my Hello Tune monthly rental (Rs.30) and for copying the current hello tune song(Rs.15) from my friend mobile whom i had made the call. i asked them that who has activated this service on my mobile as i have never subscribed for this nor I have ever copied the song from my friend mobile. they said that their system shows that i have activated the service.
I want my balance back as i have never applied for hello tune service nor copied any song. the song which is being taled about (ganesh aarti) is even not activated on my frieds mobile then how come i have copied the song. this is cheating on the part of the company and erasing their brand image. this is not at all expectedof the company like airtel and i will get my money refunded at any cost as i am not at fault.
i would like to go to any form and level to get this money of mine back and till the time i donot get my money refunded i will not make any call nor get my number recharged as a protest to this act of company.

Airtel mob — regarding unauthorised deduction of my balance

sir i have a airtel cell no [protected] . since from[protected] unautorised deduction of my balance is retaining yet . i complaint atleast five time on custumer care toll free no 198 but my problem not solved.on todat[protected]

on[protected] my comlaint not solved .i again two or three time called to airtel custumer care than[protected] my problem soleved. the uper coment of mr rakesh Ranga is wrong.

with regaurd

Dalip shastri

AirTel — Unauthorised balance deduction

I received a call from airtel on my no [protected] asking for me to suscribe to a premier service called health tips. It prompted for me to prees some number. I dont want such service activiated and hence kept phone down with speaker phone on without attending the call. the call repeated and got disconnected but at the end the premium service was activated without my conformation and amount was deducted from my account. I immediately deactivated the service and raised a complaint with airtel. Complaint no is [protected].

So far my request has not been attended and no response from airtel at all.

something 2 to 3 months has been passed away but I haven't got my deducted amount yet... this is the best service of AIRTEL...

AirTel — WRONGFUL DEDUCTION FROM BALANCE

Respected sir,

I am a airtel customer of in last five years.am facing a trouble shooting problem in last 3months.most of time i was complained to your concerned department.no one can solve my problem.most of time i was complained your senior department (198) and
([protected]) tis no some officers are response @ try to solve the problem of me. me complaint appletteam and noidal officer also.they just try to solve action only..even thouhgh still now also me facing that problem. i defamation of the airtel network.because me lost huge amount.am really disappoint.so plz solve the problem.am waiting for your response. i hope u will take action immediately.


NAME:BALAMURUGAN.K
PHONE NO: [protected]
ID:[protected]@gmail.com

still now me facing the problem.they not help me.day 2 day my amount was deduced.am relly disappoint.i hope your self only sir.take immediate action.supoose i called ask the qus of concern department then they are refund.so plz solve my problem .i beg u

Airtel Mobile — Non-updating of Account

My Mobile No.[protected]

By its Transaction ID[protected], Air Tel acknowledged the recharge of my account. I find, however, that the balance in my account doesn’t quite reflect it. A day has passed since that recharge, let me add. What ever has happened to that payment? The transaction ID would confirm the payment. Why is it not reflected in the account? I thought a technically-savvy, customer-friendly company ought to update the account –just as promptly -- as it receives a payment into the account.
Dharmarajan
5Dec 2011

Airtel Mobile — deduction main balance from any use service

dear sir, 24 decmber 2011. Morning at 9am. My Airtel number [protected] in deducted 99rs and 5rs. Charge without any start use service.
And any time customer helpline number disconnect my call without full information.
So please take action and return my balance

sir, not connect any time 121 or customer helpline.
And my complain is solved at 28 dec. But 29 dec night 10pm in my number [protected] in once again debited 99rs and 65rs. So please check sir.

AirTel — Unauthorised deduction from balance

Dear sir,
Yesterday on 5th of May 2012, I was surprised to see that my prepaid mobile's balance was remained only Rs.43 or so while in morning it was near Rs.343.
It was direct cheating with me by the Airtel. I contacted Airtel customer care and told them that I have activated SMS pack, activated GPRS pack and only two local calls were made by me on that morning. So they should tell me why they have deducted near about 300 rupees during 2-3 hours time. There was no satisfactory answer from them. They told me that they have registered my complaint but till now I am waiting for their reply.
Certainly it is a clear cheating by the company. Because of big amount of money I could know it otherwise possibilities are there that they might cheat us with leser amount and we could not know it.
please direct me what should I do to get the justice, since it is a matter of money along with matter of breaking the faith.

Looking forward for a positive responce

Regards,

Brahm P Sharma
Mob: [protected]
Email id: [protected]@gmail.com

Namaste Prashant,

This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Prashant,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Sange,

We would like to inform you that your concern listed 16 July 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Early action is requested.
Thanking you sir.

Airtel — Not to furnish any details to anyone

I am Sub-Inspector of Police and I am using your esteem connection for the past 3 years and paying regularly. (No. [protected]. Of late, I am receiving a lot o[censored]nwanted and threatening calls from various persons including public and my colleagues(Police) which will create nuisance and mental agnoy and it will badly affected my routine life.
It is requested to not to furnish any bill details to anyone including police or cybercrime cell if approached, without my knowledge.
Please inform all the concerned.
Early action is highly appreciated.

Airtel — not responding to our complaints

m tryin to access internet on my pc to customer care but nobody provide proper guidence to me for doin that

AirTel — not getting my number

i am inder bariya, based in mumbai.i had an airtel number ([protected]) which i am using from past 6/7 years then due to some problem like" cut the balance" start any service without any information" n other i did portability to Vodafone.it was march 2011, my number was activate in vodafone, but due to some paper work they barred my number and when i go and ask for the number they told me to wait for three month as per TRAI information and also told me that this number will be allotted by airtel only after 3 month, so i did wait for three month, then when i been to airtel they told we cant gave you this number go to Vodafone and ask for this number, then for entire 2 month i was going to air tel and Vodafone so many time, then finely Vodafone told me they release my number and they send me a confirmation mail also that " we are releasing this number on this date from now after this number will be available with airtel only"
then i been to airtel " kandiwili west " sv road, center one guy" abhijit([protected]) told me to wait for 2/3 days then came back and then he will surely provide me the same number.. i did wait for 2/3 days then i went back to him then he told me you will get this number in post paid only i say no problem get me this number then he gave me a blank sim card and took all my document and 300/- also and told me to wait for evening for this number to be activate, when i ask for the receipt he told me he is sending my document to his friend " Dinesh shah`s office at Durvish communication " malad west then i call dinesh shah([protected]) and he told me to wait for 3/4 days and he assure me that i will surely get this number back, but from past two days i was trying to call both of them but they are not taking my phone infect the abhijit is telling me that he is left airtel, so i am afraid that to whom i said all this, i am in rajasthan and now both person is not giving me any replay,
i tried to mail airtel nodel officer so many time but i still didn`t get any response from their side, i call them also but they cut the phone saying you go to lobby, and nothing else,
alll i want is that number , as it was distributed all over my work and i don`t want to change my number

i am available on [protected] so please let me know what to do,

Dear
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Thanks a lot for your kind response, i am facing the problem that after giving me the Blank Sim Card By 24 Sep 2011
No call i got from airtel, even today also people blaming, each other some mr.Dinesh shah (i dont know who is using this number [protected]) is telling me that i am the sales person i don`t know about anything i am working for sales nothing else, i[censored] want to talk, then talk with my back- office, this guy " Dinesh " is also saying me i don`t care about anything do whatever you want to do,
"IS THIS KIND OF RESPONSE WE SUPPOSED TO GET FROM AN AIRTEL GUY."
i choose airtel bcz i am using airtel from the day it start in mumbai, is this kind of relationship i think i have with airtel
after a longs years back,
i don`t know what to do as i am in rajasthan and this person is taking advantage of this, i will sure take some legal action when i came back in town,
Hope Senior Airtel people is reading this and do some need full



" Mr Dinesh Shah(Proprietor)
+[protected]
+(91)-[protected], [protected]
A/32 Shalimar Apartment, Near HDFC Bank, Marve Road, Malad West, Mumbai - 400064

AirTel — Not getting any response from Airtel of my complaint

Heads off to your Airtel customer care service. I haven’t seen such a worst response of customer care.


An Airtel customer who register a compliant 15 days back. Everyday got a call from your customer care executive explain the same compliant every time to different persons,send lot of mail regarding this but getting no proper response from your side every time your wording were “Sir we will check your issue with our technical team and revert back you within 24 hour” Please explain how long 24 hour will be.

Every person who will read this mail and if want to get back to me, Please read my problem fist and then come back to me with proper solution otherwise Thanks a lot for your kind service.


My Complete:

My DSL number is 4009652 and I am using this connection from June 2009 with 1099 plan. In this plan I was getting 512 kbps up to 100GB after that my speed will reduce to 256 kbps. But suddenly from your side this month some changes have been done on my plan without asking/informing me, now what I come to know that my plan changed into some combo plan in that combo plan, on change in my billing cycle its same 1099 but now I am getting 1 mbps up to 15GB after that 125kbps. I don't want this plane, I need you to revert these changes.

Can any any buddy explain me this thing that you can change any of customer plans as per your convenience? That means customer is nothing for you.

Regards,
Gagandeep Singh
[protected]

Namaste Mr. Nanda,

This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Nanda,

Further to our discussion dated 16 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Nanda,

We would like to inform you that your concern listed 16 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Thanks for resolving this issue. It would have not gone this far if proper action has been taken well on time.

AirTel — excessive amount of bill

Hi,
With reference to your letter dated 28/03/2010 regarding non-payment of my dues pertaining to Mobile Services A/c: [protected], I would like to inform you some facts which forced me to deny payments.
Since the day I purchased the data card I have been experiencing a very slow Internet service. I made Number of complains to your data card helpline numbers and I was getting a response that there GPRS team is working on it but I have not seen even a minute difference. please refer complains made by me with numbers and date for your information:
complain# 2959408 on 25th Nov.2009
complain# 29721425 on 3rd Dec.2009
complain# 30117586 on 25th Dec.2009 and
complain# 30372765 on 9th Jan. 2010
Your customer support was worthless to help me out and the cost of the Data card worth Rs.2500/- was a financial loss to me and the kind of frustration I was going through, being a customer only I can understand that. Why you have not acted when I was complaining and now you are asking for payment? Check out how much data I used ? I will pay only for the data used and nothing more than that.

Thanks
Amit Kr. Sutradhar

AIRTEL INTERNET — excess bill amount

i was being charged the DSL charges without my consent since the time i took this connection. 3 4 months back i asked the customer care people to disconnect the DSL charges and deduct the previous DSL charges which i never asked for nor im liable to pay but they dint deduct the charges.

as a result of this the amount piled up and late fee charges inculcated in such a way that im not liable to pay these charges at all.
id words with the CCE and she said the amount will be remitted and deducted by this.
ill be obliged i[censored] do so

Airtel — Excessive Spam

To the concerned person,
I have been an airtel prepaid customer for the past year and a half and am extremely unhappy with the spam I get via smses or phone calls (despite registering for the DND service). Furthermore, everymonth Rs 30 is being cut for some service that I have never subscribed for e.g Airtel Friends Chat service. I merely get an sms saying that the money has been deducted from my balance. Would request you to please unsubscribe me from all such services or I shall be compelled to switch to another service provider as losing money this way every month is unacceptible to me. Looking forward to hearing from you.

Mahima Mathur
[protected]

no the issue hasnt been yet resolved, they deducted the partial amount but not the full which as a result is further being charged with the late fee every month. I even got the excel sheet of my revised bill summary with all d effects but its not yet been updated on my account. its been 2years i am facing this problem and nobody is bothered to resolve my issue .. thats really a sad issue from such a big organization like airtel :(

Airtel — For the bill amount

I got an call from no. [protected], from adv. anand he send me the bill id no. which i have payed to airtel and i have chat with the airtel executive also.
and Mr. anand is so rued to talk with me.

and Mainly i can't get back connect to it.

Namaste Mr. Thakral,

This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Thakral,

This is to inform you that your concern listed 16 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Thakral,

We would like to inform you that your concern listed 16 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — rental

Airtel has been deducting Rs.2/-everyday for my rental.is this the new charge ?(which i doubt) or is this company cheating?Kindly look into this.

AirTel — Rental Services

They are introducing some rental basis service.That services are automatically charged from customers without confirmation.Somebody are know that service but somebody dont know about that. So airtel should be stop that service definitely because peoples are cheat by that service. For an Ex- Airtel ratio, Airtel Friends Chat etc

AirTel — about rental of service

i have activated gprs service on airtel,for 200mb for 3 days &charge for this is 19 rupees,but i have been charged 38 rupees without activating it twice.

Airtel — inconvenience and mental agony

dear sir,
i am having airtel post paid connection no.[protected] since10 months and took the double delight 249/- basic plan with the bill limit of 800/- in this plan i choose my bill is generated on 18th of every month and this bill payable date is 5th of every month. I pay the bill promptly on 2nd of every month before the occurrence of the due date. Today morning i was surprises and shocked when i intended to make a call from my mobile I was unable get the call and with an intimation that " the outgoing call facility on this number is not available for details please contact customer care".
when I intended to contact the customer care a computerized announcement " the outgoing call facility on this number is not available for details please contact customer care".

I want to know why my outgoing calls are barred with out any prior intimation to me and with out any dues from my side.

I want to know when the un-bill usage amount is just Rs.545/- how my outgoing calls are barred as my limit is for Rs.800/-

even i made request to the service center to extend my limit to 1200/- the did not respond to my request and bluntly told me that " If want to resume your outgoing services you must have to pay the august bill of Rs.754/- which is payable on or before 5th sept 2011 then only we will resume your outgoing call services.

In this situation why I should pay next month due date bill in the month of August Itself.

Due to your mistake , negligence, lack of knowledge about the services i suffered a lot of mental agony even to contact your customer care also i have to depend on the other person mobile

the other defect from your company services is that messages, net services were also barred along with my outgoing calls.
I want to know what is your action on that and your action constitutes a deficiency of services and I want to know when you will resume my outgoing calls
kindly resume my outgoing services on this number [protected] with out interruption immediately . do the needful thing in this matter

Namaste Ms. Mishra,

This is to inform you that your concern listed on 16 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Ms. Mishra,

Further to our discussion dated 16 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Ms. Mishra,

We would like to inform you that your concern listed 16 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

i'm just fed up with your service. once airtel called me and said that he will check upon this and resolve my prob that time i thought that you must be take some action on this. but alas no use. after 6-7 one airtel executive called me and said that my monthly rental has been increased in apl 30th. i denied upon that i have never received any call for this, how can i choose for my 999 monthly rental for my 200-300 rs uses.may be it could be mistaken from your side, it could be possible some of the employee type 999 instead of 99 and becomes a big issue. Airtel company can check on this and resolve it very easily. airtel executive lying to me. i said him to send me that record ( may be call record which i have made for requesting plan or msg request no.)
on this he said that i have to go to police and make a fir on this, he is not gonna take any action. airtel is issuing me another bill after so many complaints even they are not giving me any complaint no. also. i can never followup for my last complaint because of this. all the time i have to raise a new complaint and funny things is that after listening my complaint they put me for hold and disconnect it after 10 min. once i asked to costumer care to tell me request no.if any request for plan change. but he said there is no data for plan change request. it shows very clearly that i have never request for plan change.
what type of service airtel company giving to its consumer. instead of resolving problem they are saying to go with legal action. than fine i'll go to file in consumer court for mental harassment.

after so many follow ups, i got a call fromm airtel executive. I'm totally frustrated with airtel, airtel's executive called and fixed the date and time for today (7th oct- 11am) so that my mother can listen the call recording... when my mother reached there nobody entertain her for 20 min. after 30 min manager ajay pal singh told his executive sahil to play the recording. Mr. Ajay went from office after this. my sahil mother waited there for 2 hours more but Mr. sahil said he couldn't play the recording as outlet's speaker is not working... my mother had to come back.
my question is what's that mean to call and ask to come if they cant play the recording.
why they let waited my mom for 2 hour if speakers was not working, they could clearly said it before that you can go back to home.
nobody is ready to talk pleasantly they are behaving so rude.

now airtel is giving as mental and physical pressure.

Namaste Mr. Singh,

We would request you to kindly ignore these calls and messages and don't revert on such types of messages and calls. For more information please refer this link http://www.airtel.in/important-alerts/.


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Manoj,

This is to inform you that your concern listed on 16 July 2013 has been noted .At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. Kindly share your alternate contact details with us.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Manoj,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — Airtel service is pathetic

I have got 2 connections of airtel and i was promised that i will be getting good network. But the network was so bad that when i tried to complain them while i was in my house then the number would not get connected at all. I had to leave the comforts of my house and try to reach them. All the outgoing calls, i had to go out and make calls. Now, for incoming calls, i had no specified time such that i go out and hold my cell phone in air for it to receive the signal. Not that i stay in some remote location. I stay very much in Thane city and have been using vodafone network and reliance network with no problem.
At the time of connection, i had paid 500 rs deposit for each connection. When i got my first bill, i complained to them saying, i have bad network and i will not make the payments till i get proper network. They said, they knew the problem and that they are working on it. They requested me to pay for the phone calls i have made and not pay the rent. This was repeated for couple of more months.
But now i am tired of this phone service. Infact i have to provide service to airtel by leaning out of my window and talking to people and risking my life. The so called free incoming calls never reach me and my friends complain saying you are never reachable. And i say, its not me, its Airtel that is never reachable.
Having said all this, i want Airtel to refund my desposit of 1000 rs (500 rs each connection). They want me to pay the bill that i have received which i dont agree to pay at all. They are asking me to pay for the calls that i have made. Who will compensate for the incoming calls that were free to me but i could never get any of them. Who will compensate for the pain that i have gone through when trying to reach my dear ones (remember the leaning out of window act).
Having said all this, i would appreciate if airtel tries to improve the service rather than fighting with me on petty amounts which i will never pay to them and instead refund me the money that i have paid to them as i can never ever think of continuing to use this service which has traumatised me to this extent.

Airtel — pathetic information

dear sir,


you say that you will give free sms (200 for a month ) for a recharge of rs 29 ,but wat do you do is that you deduct money from balance for sending msgs on cdma mobiles .

furhter at the time of any festival your sms card doesnt work.



is this just ? it happens nowhere ..

when your rivals(vodafone,idea bsnl,reliance etc ) are bringing a number of schemes u are reducing the number of facilites ...

u r a reputed company and it doesnt suits u at all ..what a fame u had at the times wen i purchased the simcard of AIRETL all my friends had AIRTEL connections ,but now because o[censored]r negligence your fame is decreasing day by day.

so just dont cheat us ..


yours sincerely

Anurag Kureel

UP east

AirTel — Pathetic airtel services

Airtel should be penalised for their harrowing services to their customers.

I'm using airtel services from quite some time and they have made my life miserable with their incompetent services.

From last three months, i'm calling them almost everyday for my problems and instead of resolving my problems they add on new ones.

My list of the problems:

1. From last three months i'm not being able to login into the airtel system by using my username and password. Everytime i call them (almost thrice a week), i get a standard reply that their system is under upgradation and within 48 hours i should be able to access. But three months have passed and those 48 hrs are still to get over. Now i'm being told that the upgradation was over on 21st May and still i'm not able to access.

Now i call them almost thrice every day, they tell me each time that they will reset my password and sms me the new password in 30 mins. but i've never received such sms. I've wasted much of my valuable time in cribbing with Airtel people.

2. Very often they deacivate the services on their own. For instance, i was going to Malaysia in mid april, i asked them to activate my international roaming. They assured that it will be done within 4 hrs. But 24 hrs passed by and they didn't activate and i was in Malaysia with no connection. My father had to call them incessantly for the whole day and finally it was activated after 36 hrs of my request for international roaming.

3. After i cam back from Malaysia, they deactivated my ISD calling facility on their own. This time they said that it will be activated within 30 mins, and again they took 20 hrs to activate my services, i had to call them several times, argue with them and send many sms before the ISD Calling was activated.

4. I recently requested them for Blackberry services. They activated the Blackberry services but deactivated the CLIP facility on their own. It was a herculean task to get the CLIP activated. They took 3 days for this and i had to argue with them many a times.

5. 3 days ago i had to make an ISD call and i realised that again they have decativated my ISD calling facility. Againg i had to argue with them to have it restored.

They have made my life miserable, it is so frustating to face such problems. One has to waste time to talk and argue with them. They just have a standard reply ... 'we are sorry for the inconvenience caused' for all our complaints ... which is so artificial

No one pays any attention to our problems. The worst is that we have to talk to a new person each time and explain our grievances. No senior person is available to register our complaint with.

AIRTEL call centre is full of incompetent person, they don't even have most of the information and they don't have the service attitude.

I hope airtel can treat their customers better.



Pratima Bisen

AirTel — close the service

i have lost my mobile.i was in 299 bill plan. plz disconnect my number.otherwise im no going to pay the bill .
before 2 months.i lost my mobile.some one is using this number. i was complained to customer care.but its not worked.so plz do it early.

i have lost my mobile.i was in 299 bill plan. plz disconnect my number.otherwise im no going to pay the bill .
before 2 months.i lost my mobile.some one is using this number. i was complained to customer care.but its not worked.so plz do it early.my no is [protected]

I have asked for a change over of plan from Airtel ALL INDIA ONE to
Airtel Community plan.

When i checked out with the customer care, they have clearly said that the sceheme is prorata. As far as i remember the request was made in 1st week of may and I have received a confirmation that the same has been activated.

At the end of the month, i have received the bill as per the old plan only.
Whn contacted the customer care, recieved multiple comments.
while one said that the bill is not prorate, the other said that the bill is prorate.

Later they said they would clear out the issue in 24 hrs. Now its been more than 5 days. No reply from your end

I have not yet paid my bill amount as i was waiting for confirmation from your end. Hope you have the courtsey for not billing me any penalty charges in this context

Sampath Bommu

Airtel Broadband — The Worst Service Ever Seen

Just see the complaints, made by me to Airtel Broadband services, but nothing has been done yet... even when I sent a recorded matter to the Airtel Bharti company (the so called number one service provider in this region). My message is as follows:

from VIVEK PATHAK AIRTEL <vivekpathak.[protected]@gmail.com>
to [protected]@airtelindia.com
date Sat, Jul 5, 2008 at 12:33 PM
subject Fwd: Is this your Service??? (Ph.[protected]
mailed-by gmail.com

hide details 12:33 PM (2 minutes ago) [Airtel-ravindra[protected].wav]


Reply


Dear Mr Customer Care Executive,

This is to bring into your kind consideration that any of my complaints have not been resolved till now.

Today, a while ago, I got an SMS from your side "Dear Customer, Your Complaint Number 8844596 for the telephone Number [protected] has been resolved. Airtel Bharti Telemedia Customer Care. Call 121 for any assis"

But I myself don't know that what has been resolved yet, because my connection has not started working till now... Only after too long follow-up, the wiring has been done with no cooperation from your side and still I am on leave for the third day (means loosing my salary continuously only because of you people) and waiting for my connection to start work. Although I am already paying all the bills on time and even paid more than the billed amount a number of times, I am not able to use your services... why is it so???

I am waiting for the connection to start work and also for you to clarify me on the subject, or I will be forced to take the matter in the competent court of jurisdiction too...

Please reply on my mobile number given below (because my landline is not working because of your negligence)...

Thanks,

Vivek Pathak
- Hide quoted text -

[protected] Forwarded message[protected]
From: VIVEK PATHAK AIRTEL <vivekpathak.[protected]@gmail.com>
Date: Thu, Jul 3, 2008 at 8:02 PM
Subject: Is this your Service??? (Ph.[protected]
To: [protected]@airtelindia.com


Dear Customer Care Executive,


This is regarding my Airtel Broad Band Connection (number[protected]. A request for the shifting of the telephone connection was given to your customer care (Number 121 from Airtel Landline) for which the request number is 129975. The request was given on June 29, 2008.

For this request, for the first time (after so much delay) I got a call from your executive Mr. Ravinder (Mobile number: +91 [protected]) at nearly 12:30 pm. He said that his colleagues will come and shift the connection to my house (at new address) within half an hour. After waiting for him and his colleagues for nearly 2 hours, I left the house for the doctor, as I was hurt in my right leg.

Then I got his call after more than two hours and he said that his colleague was waiting for me near the landmark given by me. I told him that I was at the clinic and will be back in about half an hour. He said that they will wait for me. In nearly 25 minutes, I was at the landmark decided earlier, but no one from Airtel was present there.

I again called Mr Ravinder. He informed me that they will reach to my place within half an hour.

In the meantime, I made vigorous follow-up with Mr Ravinder and every time he said that they will reach to my place within 10-15 minutes, , , , but that time never came till now...

Finally, I called Mr Ravinder at 7:00 pm and he straightly said that the connection will not be shifted today in any case, as he was lacking with the number of colleagues.

BUT THIS IS NOT MY FAULT IF AIRTEL DOES NOT HAVE SUFFICIENT NUMBER OF STAFFS, AND THE MATTER CAN EASILY GO TO THE CONSUMER FORUM... WHICH I THINK THAT SHOULD BE TAKEN IN FRONT OF THE COURT...

I am attaching the recorded talk in between me and Mr Ravinder and request you to kindly clarify me clearly that what is going to be done from your side now in my case (please call on my mobile number given below only), because harassing a customer, who is always paying the bills in time, is really very much unfortunate and it seems that Airtel is now neglecting those customers, who really pay the bill in time and have no issues with Airtel. Please go through the attached recorded file and decide yourself where a customer is wrong or your service or executives are harassing the customers!!!

Because of your negligence, I am undergoing heavy losses and everyday my rental for the Airtel Broadband is being wasted... not only this, my earnings are also on a halt... only because of you people...

I feel that Airtel wants the customers to go to the court, , , so please be informed that if I am not wrong on my front, then why should I hesitate to take the issue in front of the court???

Waiting for your quickest reply...

Thanks,

--
Vivek Pathak
CEO cum Managing Director
MISSION TRUTH PARIWAAR
(Thinks, Feels & Speaks the TRUTH)
Publishers of Mission Truth (Weekly)
Tel :[protected]
Mb. : [protected], [protected]
Email : [protected]@missiontruth.info
Website : www.missiontruth.info



--
Vivek Pathak
CEO cum Managing Director
MISSION TRUTH PARIWAAR
(Thinks, Feels & Speaks the TRUTH)
Publishers of Mission Truth (Weekly)
Tel :[protected]
Mb. : [protected], [protected]
Email : [protected]@missiontruth.info
Website : www.missiontruth.info