Airtel Complaints & Reviews

AirTel — lost digit

sir,
i bought a top up card of airtel of Rs. 60/-...but during scratching i lost last 4 digits of pin.
serial number of that card is [protected] and recharge pin is[protected]
please mail me the recharge pin of above top up card as soon as possible...
regards
akshay sukhwal

Namaste (josten),

This is to inform you that your concern listed on 02 July 2013 has been noted and our team is working on a resolution. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (josten),

This is to inform you that your concern listed 02 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (josten),

We would like to inform you that your concern listed 02 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — low speed in airtel 3G

Sir, Patna ke kadam kuan area me AIRTEL 3G ka speed maximum 10kbps de
raha hai, Jiske karan main internet nahi use kar pa raha hoon, Aur is
si area me reliance 3G ka speed 100kbps se jyada deta hain. Plz sir
Help Kijiye!

My airtel no.-[protected].

plz solution hone par mere no. par confirm kar de!

AirTel — low speed

as we have taken plan of rs 999,according to the plan we are not getting correct service assured by airtel.our net speed is very low.so kindly take an action regarding this issue.we have already complained it for more than 3 times..

Namaste Mr. Jain,

This is to inform you that your concern listed on 02 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Jain,

This is to inform you that your concern listed 02 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Jain,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — na

No settings sent to me for airtel live and the customer care executives do not know how to behave with the customer.

Airtel — Billing & Service related

I have a airtel connection with number [protected] since 2006 & have always made the payments promtly & never exceeded bill amount of 500 rs in 5 years but all of a sudden I received a bill of rs. 2617 which is way beyond my normal usgae limit & Airtel claims it's GPRS Data usage. I had activated 3G services for using internet on phone & made some usage but not so much that Airtel claims. It was 100rs for 100 MB package I had activated & they said I would get a notification/alert on usage of 80% but I never received any alert. Hence I was under a impression that I am within the 80% limit but when I received the bill it said I have crossed usage limit & the bill was excess. Now they are not only denying to provide waiver but also cancelled my number without any notification. This is impacting my business too. I need a stringent action to be taken against airtel for inconveniences caused to me.

airtel data card — Loss of balance

Respected sir,

As I have purchased Aitel Data Card for internet service past one month ago.I have recharged for Rs.751.00 3 G plan in T.nagar shop Chennai i received message in my in box that plan was activated with transaction I.DName:
Number: ERecharge
Content:
Recharge Successful on[protected] at 02:41PM, MRP: Rs751.00,S. Tax: Rs82.61, TransID: [protected], Benefit: 4GB of 3G data, Validity: 30 days
Time: 6/13/2012 2:41:24 PM.
I checked my balance on[protected] it showed me 3700 G.B is balance, But on[protected] morning it showed me 00.00 Balance After a great shock I tried to contact customer care after a long struggle I contacted Mr.krishnamurthy Divisional Manager cell no.[protected] he promised me that he will fix the problem within 24 hours and he also gave me complaint No.[protected] and he told me that 3G plan Rs. 751 was stopped I asked about my balance or my history details he promised to help me. After two days I tried to contact him but he is not available some one spoked and again promised me to retain my balance,but nothing was happened then again I contacted customer care and I spoke to Mr.Srinivasan Supervisor told me he will contact within four hours. He contacted me yesterday night in mobile No. [protected] at 11.08 P.m. stating that my account has been reactivated so my balance was gone and in future i have to make recharge to get new balance but I was totally confused with is reply. one person telling that plan was withdrawn and another person telling that my account was reactivated but no one answered me about my balance 3700M.B. i have paid Rs.751.00. Sir please consider my struggle with Airtel and please take action regarding above issue and oblige.

Tanking You,
S.TAMILSELVAM
[protected]

No.B/2035,
Tamil Nadu Housing Board
Avadi
Chennai-600 054.

Namaste Mr. Gupta,

This is to inform you that your concern listed on 02 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

Further to our discussion dated 02 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Gupta,

This is to inform you that your concern listed 02 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Gupta,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel — Talk time varies

Since all my efforts to clear my doubts regarding the above said subject with your customer care service, I am sorry to say that I have failed miserably. So you may please get me the details of my mob. No. [protected] for the last 2 months ( From february 2008 to till date). After getting the details I will come back to you once again with my complaints. Pl. reply me with the details at the earliest and oblige. Yours, Nilakantan Krishnaswamy.

AirTel — Talktime

on sep 1 i got messege that with rv26 get tt 6 and airtail to airtail 50 so i recharge with same but i get 26 instead of that scheme, then after i twice talk with cc executive the first one said it will be done by 24 hrs. but it didi not works and second one is smarter than him he liten all the matter and simply disconned the call. then for this what should i do?

a soft ware should be lonched by any organisation for all calls.

Bharti Airtel — CHEATING THROUGH INTERNET

dear sir
i made a payment of rs 999 on 5 nov'10 at the site of AIR TEL to get a new connection
of digital TV and was assured that i will get a new connection within 48 hrs.
This is for your kind information that i have not yet got the connection.
In addition to this, i was asked by a senior supervisor
to recharge by rs 200 in order to get the installation, i did that also on 14 nov
my cust id is [protected] and booking id is 1903
I have spoken 40-50 times to customer care of air tel and have been
be fooled by the executives.
kindly do the needful to resolve my problem
ABHISHEK SHIVHARE
GALGOTIAS COLLEGE, GREATER NOIDA

AirTel — Cheated with us

Hello sir,
my name is harshit pruthi...i have taken airtel internet
plan name is (ALPHA 3GB)
the executive said that its my unlimited plan....
and also said that we have to pay only rs (649 + tax) which means i have to pay less than 750 rs as my bill every month

but when as i got my first bill it was of rs 1000 which is more than expected....

i request you to solve my problem or disconnect my connection as i cant bear this much amount....

and last i want to say that airtel executive had cheated with me while giving my plan....

hope u will sort out my problem
i am attaching my bill photos please see to it...
my contact number-- [protected]

I Sir. No ... i have done complaint yestarday ...but till now i havent got any call from airtel ... I reqest u to solve this or disconnect my connection... My Complaint No This. 2254682 Mainsh

Namaste Mr. Dara,

This is to inform you that your concern listed on 02 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Dara,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Bharti Airtel — Refund of our money.

We had booked our new broadband connection (Receipt No- 420014) on 26/10/2008. Each and every formality was copmpleted accordingly.We Had even given initial payment of Rs.800.
But due to certain personal reasons, on 26/10/2008 only we cancelled our broadband connection.They told us that it will take about 45 days for cancellation processing.Our payment will be refunded within 45 days only.
But 5 months had almost passed there is no reimbursement of our money.We had even gone to the office(where we had booked)not once but 10 to 15 times but we havn't got any proper response. The customer service is really very poor, they are not at all concerned about it (only show interest initially when to launch or provide new schemes or new connections) but not bothered about after services.
Kindly, look into the matter .

Dayanand.
Lucknow(U.P)

Airtel — poor service and not refunding the money back

hi,
i m monil shah and a customer of airtel. my mobile no. is [protected] .due to some airtel fault rs .30 were deducted from my airtel balance without any reason on 7/08/09 . i called airtel customer service nd asked for the refund but than they told that i will get in 48 hours. but the refund was not made, my coplain no. is 104809 than i conacted airtel consumer service again bt they delayed and kept delaying it.Today 20 days are over but they are not refunding me the money back. PLEASE take a strict action against AIRTEL COMPANY .
Please do the needful.

Bharti Airtel — Not yet refunded my MONEY

I applied for a Broadbaand Connection from Airtel on 21-Feb-2010 but unfortunately they could not provide us the connection due to some technical issues and these people agreed to refund the installation charges i.e. Rs.1000/- within a weeks time and now it has been more than a months time I have not yet recieved the amount. When I tried contacting the Airtel people there was not even a single person who actually wanted to take the ownership of my issue. I spoke to people like Arun, Hemanth, Gopal etc.. All these people only promised to refund but no one has yet refunded...
So I kindly request you to take a suitable action against this company. I strongly believe CONSUMER FORUM will definitely help me.........
If you need any other details pleas call me on [protected].

Thanks & Regards,
Mujahid Sharieff
[protected]

Bharti Airtel — service

i have prepaid connection[protected].i subscribed for a week pack of 40 on 9th march2010.the same day the server had stopped the service.why? I don't know.i tried about 20 times to customer servce,but they disconnect with out answering.pl help me to continue my airtelmobiletv weekpack or return my payments .i shall be highly thankful to you sir.

AirTel — money is not refund

My mobile no is [protected].On 10th april I registered a complaint for refunding my money Rs. 35 then no reply from airtel again i registered a complaint (complaint no. [protected]) then no solution come from them.

our work is post complain and your no resolution to any complain and lastime you will be delet and throw in dustbin box nobady con beleave on your service but human being is nature to do complain, might is right funda using all company .bipin kumar singh

AirTel — not get refund of money

sir,i've paid rs. 100 for my aitel dth recharge but it was not successful and a massage came on my mobile that my amt wa credited in my account.But there is no credit balance of 100 rs..my order no is 5275448.i've paid on paytm.com.

THIS ISSUE IS NOT RESOLVED YET!!! AND HOW CAN YOU SAY IT IS RESOLVED? I NEED YOU TO ACTION ASAP. YOUR CUSTOMER SERVICE SUCKS BIG TIME. IN FAILURE OF RESOLVING THIS ISSUE I WILL DEFINITELY MOVE TO THE CONSUMER COURT.

Namaste ( TNPA444213),

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste ( TNPA444213),

We would like to inform you that your concern listed 01 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — Recharge prepaid

On 1st July 2010, i have made recharge for Rs.45 for the following pack:

Mobile Internet & Voice Combo pack @ Rs45
Easy recharge with Rs45 & get Rs30 talktime & 100MB of internet usage FREE.Post free usage -30paise/50KB.Valid-30days

But, Rs.30/- of talktime not being credited to my account and it is showing internet usage only for 10 days.
According to this pack it should be valid for 30days.

Credit 30/- to my account and internet usage should be valid for 30 days.

My number is [protected]

AirTel — PREPAID ONLINE RECHARGE

Sir,

yesterday I was recharge through online my mobile NO.[protected] for Rs.100/- ( 2 times ) but only ONE payment recharge credited to my mobile. another Rs.100/- not credited. Pls. look into the matter and credit the same at the earliest. My bank debit ref. No. is ICONN/22185189/061210/AXIS MOBILE RECHARGE second is ICONN/22184289/061210/AXIS MOBILE RECHARGE.

Regards,
G Jose
EMAIL: [protected]@gmail.com

Airtel — online recharge airtel prepaid

sir,
my name is mohammad sahil kachchhi . i use state bank of bikaner jaipur online.i am use airtel prepaid card but i recharge my airtel prepaid card useing sbbj online .
my mobile no. is - [protected]

Namaste Umac,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Umac,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Umac,


Thank you for sharing your contact details with us at our e-mail id. Our team will contact you soon to resolve your concern.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (Umac),

We would like to inform you that your concern listed 01 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Thank you for resolving my issue.I got Rs.300 added to my current balance on 5th july, 2013.Airtel Person Irshad was following up the issue with great patience.Thank you Irshad for cooperating and taking care of this issue.Thanks Airtel Team.

Thanks [protected]@in.airtel.com team for providing updates here..

I recharged Rs50 for prepaid connection [protected]
But talk time not sent ccavenue transaction id no 87944668

Namaste Mr. Tambe,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Tambe,

We would like to inform you that your concern listed 01 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel — FRAUDULENCE detecting balance

now days AIRTEL without customer knowledge them self activating caller tunes/ cricket pack like that all and detecting huge amount for that

several times occurred like this

PLS official take a vigilance about such kind of activities

Airtel — deduction of amt not activating any download

To day when I was checking prepaid balance I was shocked to know that Rs.3 have been deducted. When I enquired with your CSD, informed that Rs.3/- has been deducted due to download of liveairtel on 10/6/2011 at 3.00 pm. I have not download anything. If I had done so, definitely I wld hv recd ur service reply. when it is not so, how you people fair to do so. This is occured second time. Pl take up the matter and refund the amt. Your service is deteriorating in the near future. Look on!

sophia
[protected]

Airtel — Blance

Airtel cut my blance from
AD-54321 game etc.....
But i am not useing game
tonight it cut my 99 rs
without any doing

arvind

Airtel — fraud detection

unwated subcription of 'bollywood pack'from 56060 of airtel & ammount deducted from my balance on 19/09/2011
Un wanted down loading which I could not find anywhere in my device from AD-54321on 18/09/2011 and deduct huge ammount from my account.Earliar aritel did this type of froud somany times also.

AirTel — Detection

I am in Rajastan.When ever i top up my balance in my main account, it may be 50 or 110 even 399 with out any information the AIRTEL is cutting me 30 rs, and two times 99 rs also i lost. If i ask the customer care they usually told use subscribe some thing, u activate this service. Before message came that last call cost 30 or 99 but now that is also not coming. So due to this reason for the past 9 months i am putting only special balance for 149 rs. not main balance. It is very difficult While i am in roaming. for the past 1year more than 500 rs i lost due to airtel. i need my money back please help.
My mobile number is [protected].

AirTel — detect my balance

sir


i have airtel no [protected]
in this mobile no blance are dedectintg cintinouslly
and i am cint cusmore cere regulary but not sujsesion from them i had lost 1500 above blance from my mobile no [protected]

Namaste Mr. Shanmugam,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Shanmugam,

We would like to inform you that your concern listed 01 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Srbarasia,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Srbarasia,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — download speed

i am using airtel 256kbps dail up connection... location-chennai thousand lights.....
the problem is very slow download speed... but actual internet speed is the same....
1 month back my download speed was normal that is 26 to 30 kbps....
but now at whatever time it be time download speed is from only 7 to 12 kbps
i want ask whether airtel had restricted download speed or my connection problem....
airtel internet connection is best but sudden reduction download speed is the problem...
i am waiting for quick reply and solution.................

I am using Airtel Internet connection (Rs. 15/ per day) in BNK Mandal, near Srikalahasti (A.P). I am getting full signal also.

But The connection speed is too slow to download anything.

Please let me know how can I increase my speed.

Airtel customer care rep tells that they are providing the speed of 40Kbps. But I am getting only 1 - 2 Kbps.

Sudhi

Internet — very slow downloading speed of internet

for last one week my internet downloading speed is zero.i m using TriB combo unlimited 256kb/s. please check it out.
my phone no. is 25997868

AirTel — dowloading

sir i am yusuf burhanuddi so burhanuddin
i have a recent broadband connection but when i download a software it ask me to fill details
i fill all the details but it asks me about paiment so i click it on web money but it says it is not correct so what can i do as down loading is totaly free
reply

Airtel Prepaid — internet

Recently i was doing dowloading many thinng for free no charge for Google website , my number is [protected] an also now I cannot access to internet the reason maybe because i have change my internet setting so kindly tell me how will I get back the Internet connetion to my mobile.

Dear Sir,

I have subscribed to Airtel Prepaid Blackberry Servies of 299. The amount was deducted from my account (mobile no -[protected]) but the services din not get activated. I had called a customer executive and they told me to visit aitel office as they could do nothing about it. The airtel office informs me that the services are not working properly for prepaid and i should switch to postpaid.

This is unethical. Why should i switch to postpaid. I want my money back if AIrtel can not activate my blackberry services. Also the airtel customer care now have stopped responding to my blackberry complain and they just disconnect the phone.

Please help

Shalabh Batra
Nagpur

AirTel — Blackberry Plan on Prepaid

I just bought a prepaid sim to use with my bb 8900.. i send the activation msg <airtelbb> to 121, n get a reply, if you are a prepaid customer, try again after 24 hrs. or call customer care.
N when i do that.. they say that bb plan cannot be activated on prepaid sims..
How in the world is that possible ?? there site clearly says for prepaid users as well.

http://www.airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/whats+new/pg_black...⇄

I want my 500 rs back.. this is heights..

AirTel — blackberry internet services

My blackberry services like blackberry messenger, gtalk, facebook and other applications are not working since yesterday evening. Now its been 24 hours and a lot of my work, communication is on hold.I had called the concerned airtel helpline but they only told me that there was a technical error all over india and it was being resolved. Though its been an entire,i"d really wish if i was told how much more time approximately would all this take.

AirTel — BLACKBERRY PREPAID

Dear All

I had baught a number [protected] for using blackberry services , but airtel people are really really very unprofessional neither they help nor they accept that the problem is their , I had recharged my number with 500 bucks and when ever i am sending sms for activation it is showing
o balance even airtekl accpet that the balance is their alo contacted thei nodal officer they are the most ineffcient people i have ever spoken with , Mr. Mittal pleasse help

Gopal

AirTel — plan details

please send me the entire details of my broadband plan including the landline details to my mail id (k.[protected]@rocketmail.com).

Airtel — problem using Internet

In the mobile number [protected] from last 2 month i am facing problem doing Internet. I am getting speed of about 0-6 kb/s but i have seen others that they are getting speed of about 20 kb/s most of the time, i have complained in the customer care(number: 12118) for more than 20 times but till now i have got no solution of this problem. The customer care told me to update my phone software(Nokia 5233) again which i updated about 2 month ago and more than that they told to change my mobile phone (which according to me is not a fair answer given by the customer care)

AirTel — Blackberry issue in my Prepaid Connection

Dear Sir/Ma 'am

This is in regards to my blackberry connection which is not been working since Thursday evening and i had been following up with the people in the park street store since Saturday, and there is no progress yet, they say they have mailed it at some center. The money was deducted for the Weekly Unlimited Internet Plan i.e. 100 Rupees and the service is yet to start.
Please take care of the matter,revert and resolve it soon or as otherwise i might have to switch my connection to Vodafone.

Thank You


Ankit Garg
[protected]

AirTel — blackberry internet not working

Sir, i am using airtel no. [protected]. I had started blackberry internet pack of 399/- on 28/3/12. And the amount is detected from my acount. But till today i can not use the services. I had called airtel 121,198,7070 many times. But they all the manual setting and i do. I had change my sim (dupicate sim) from airtel on 31/3/12. But still gprs (internet) not working. They dont listen make excuses and all. They said ur mobile is not working so i use my other number in that mobile and it works. Please see to this matter and do the needfull. Thankyou. Sukhpreet singh, 529, mukherjee nagar, delhi-110009. ([protected],[protected])

Namaste Chetan,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Chetan,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Bharti Airtel — Threading to pay bill for the closed airtel line 04443865134

I closed My airtel broadband line on 22Aug 13 . While close they informed me that you will be receiving adjustment bill for balance day in this bill cycle. I accepted and came back. After a month they are sending 1 month bill and telling that your phone is still in live not yet disconnected. - Madhan Kumar

Namaste jaganagaj,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste jaganagaj,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Air Tel India — Sending Unwanted Alerts

Hi ,

Daily I am getting one Alert SMS stating Click on " PIN UP Girls " , Night Girls , Bikni Girls....

If this types of SMS if any young boys and girls gets they usally try to open and try to do practical and it is promoting crime in INDIA.

I want you to take serious actions against AirTel India. They want to promote their business by spoiling the society.

Thanks,
INDIAN

Namaste Harshita,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Harshita,

We would like to inform you that your concern listed 01 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — CHARGING FOR THE THE SERVICE NOT GIVEN

I am posting the details of my complaint which has not been addressed till date only promises were made but no reply-
DATE TIME (hrs) ACTION DURATION (mm:ss)
7-Aug 1002 LOGGED IN TO NDTV ACTIVE and down loaded news videos{(DDA offers flat in Delhi (size-1109 kb) and Advani goes Obama way (actual size of the video was more than1100 kb but down loaded video size was 651 kb because when the download process was On I got the under mentioned message)} (SIZE OF TOTAL DATA Sent 76 kb and Received 1829 kb) 20.03
7-Aug 1015 Received SMS from 64611099 thanking me for down loading java game and deducting Rs. 99 from my acct. 0.00
7-Aug 1027 I called 121 and gave complaint about the above mentioned message vide Complaint No.[protected] 7.09
8-Aug 1526 I called 121 but call dropped 0.10
8-Aug 1526 I called 121 to enquire about my complaint as I was promised for some solution result was zero. I was further promised that it would be replied at 1108 hrs on 12 Aug but I got no response 18.30
12-Aug 1656 Called 121 and asked about status of my complaint I was told that there was some problem in system of Airtel. I was suggested to call after 02 hrs. 3.26
12-Aug 1922 Called 121 and asked about status of my complaint but call dropped. 1.20
12-Aug 1924 Called 121 and Talked to Mr. James about status of my complaint I was further promised that it would be replied on 14 Aug but I got no response 12.54
14-Aug 1844 Called 121 to check the status of my complaint but call dropped. 1.03
14-Aug 1846 Called 121 and Talked to Ms. Sania and Mr. Ram about status of my complaint I was further promised that it would be replied on 15 Aug but I got no response 7.29
19-Aug 1458 Called 121 and Talked to Mr. Manjunath about status of my complaint I was further promised that it would be replied on 20 Aug at 12.04 hrs but I got no response 7.35
20-Aug 1851 Called 121 to check the status of my complaint but call dropped. 1.05
20-Aug 1846 Called 121 and Talked to Mr.Sharief about status of my complaint I was told that it would be replied by 12.04 midnight and I should wait till past midnight but I got no response. 7.29
21-Aug 1347 I called 121 to enquire about my complaint as I was promised for some solution, but result was zero. I was further promised that it would be replied on 25 Aug but I got no response 19.07
25-Aug 1832 I called 121 and talked to Mr. Mallikarjun and Ms. Shobha to enquire about my complaint as I was promised for some solution, but result was zero. I was further promised that she (Ms. Shobha) herself would be replying after 02 hrs but she did not respond. 20.07

Hi Surendra,

I believe Airtel is conning its customers by arbitrarily sending such messages, and then deducting money from their balances. In fact, I have received one such message today from 64611099 informing that Rs 99 was being deducted from my balance for downloading JAVA games from AIRTEL Live Service when no such game was actually downloaded.

I have already lodged complaint with Airtel customer support, and the custmer support executive told me that I will receive a reply only by 21.10.2008 - mind you, only a reply, they never admit that they have committed a fraud here -.

I hope Airtel will refund the money fraudulently deducted from my balance. By the way, have you got the refund yet.

Regards

Sehdev

AirTel — Charging for services that I have not asked for

I have been subscribed by Airtel to packs I never asked for. I had never subscribed to the Christianity alerts, which I have been getting for months now. Every time I try to register a complaint I end up being redirected and in the end my complaint is not registered. The company should stop this service immediately and refund the total amount which has been deducted from my prepaid account for unasked for services. My number is [protected].

AirTel — Charging me for unused service

I am using an Airtel connection and from few days I have been charging Rs.10 everyday till date. so i want unsubscribe this service and want my balance to be refund. My mobile No. is [protected]. please do this for me on sympathic ground as I am very helpless.

Dear sir/madam,
I was advice on phone by Air tell representative to subscribe for hello tunes free of charge for one month. Therefore I applied for hello tunes. As soon as I applied for it I received SMS that rs 30/- have been detected from my account. I was also advised by same SMS that if I want to unsubscribe from it, Then I have to call them back with a Toll free no. Which I did as I wanted to get out of this offer. On doing this I was again charged rs. 30/- with a message that I have been unsubscribed from the service.When I wanted to ask them why I have been charged for unsubscribing, again rs . 30/- was charged and so on. I can understand that this could be due to computers related programs. I tried to contact the Air tell representative but could not.

2) I have also been charged for subscribing to jobs on mobile twice, which I have not asked for.

3) Therefore kindly look in to the matter favorably And refund the amount to my mobile account. Also please unsubscribe me from jobs on mobile and hello tune service.

Warm regards
Gajendra Singh,

Tel phone no. +[protected]

AirTel — charging for service which was not asked for

My mobile no is [protected]. i have been charged with Rs. 30 for one month for audio cinema service which i had never subscribed. On speaking to the customer care , he arrogantly blamed me for the mishap instead of correcting and refunding the amount.

regards,

arvind.

AIRTEL BROADBAND SERVICE — Shocked by Airtel Service

Hi,
I decided to take airtel broadband internet connection at my home and called their customer care center.And after calling them immediately they responded with nice behaviour and after a few mins one of their executive(Rajesh Amathi) called and asked for suitable time to visit my place.In that very evening he visited my room and after all the deiscussion he took Rs 2000 for the connection on 12th Oct 2009.he gave me doc ref number :231871 .And he told me that I would get the connection with in 3 working days(MAX).After one day I got verifiaction call from Airtel.
But When I did not get any further call from Airtel I called Airtel CC again and As per Airtel CC the maximum no of lines provided by the DP [delivery point] at our location exceeded the limit.So I can not get the connection.
So Iasked for my 2000 RS back and they told me that I will get it after 7-15 days.
My point of concern is that if I'm not provided the connection then it is useless to stack my 2000 rs to their account.They should have proper info about their own capacity before wasting others time and money.Now I can not opt for other internet provider untill I got my money back.

AirTel — Airtel charging for customer care support

Looks like airtel dont have money to pay for customer care executives. they are charging 50p for 3 mins when calling 121. this is not right. speak up.

Hi,

Its really bad about Airtel Service. I am going to throw my Airtel SIM and I will do the same for around 5 Airtel SIM(My Parents, Wife, Sister, brother) and move to some other service provider.

I think Airtel start BEGGING their customer and started cheating their customer like they charge some amount when we recharge the fee and now it seems that they started charging for CUSTOMER CARE.

No Other network doing such a kind of stuffs. NEVER GOING to use AIRTEL SERVICE ANY MORE AT ALL.

Thanks!

Regards,
Ravichandran Muthuvel

Namaste Mr. Swami,

This is to inform you that your concern listed on 30 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Swami,

Further to our discussion dated 30 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Swami,

We would like to inform you that your concern listed 30 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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universal — not working

hello sir,
my name is Ashanand sharma i am from 295, sant colony, vrindavan, mathura,(U.P), 281121, india.
The problem is that i have a reliance handset, of which i never get the bill on time at my house, so please tell me that where i should pay the bill, they close my outgoing and incoming anytime they want, so please inform me whre i should pay it so that it can work properly.
yours sincierly,
Ashanand Sharma,
[protected]

remote — remote are not working properly

i am coustomer of airtel dish tv my customer id is [protected] , my tv remote are not working properly that why i am not watching tv is please solve my remote problem today.

AirTel — Not working tv properly

TV is not working proplely i.e. connection is disturbed somewhere .

in CBD Belapu Sector - 15 Sai Radiance Flat No. A 601

Airtel DTH — Airtel DTH is not working properly

Hi All,

This is Dwarakanatha Reddy, I have recently bought Airtel DTH and installed new connection, it was woking properly for about 10 days after it is not working. then I have contacted the person who has installed, he said that I will come and fix the problem. then there is no results. after i realised and called customer care 12150 about 7 times but still the problem not resolved. Kindly do needful on this.

Thanks,
Dwarakanatha Reddy
Mobile No: [protected]

Namaste (sat_kiit13 ),

This is to inform you that your concern listed on 30 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (sat_kiit13),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — Deduction of money from balance without informing user

Airtel is enabling some services without our permission and deducting money from the account...Where should i register a case against this...Can i proceed with court activities on this...I cant tolerate this anymore..All my friends facing this problem..

sir,
I am retailerr in chengalpattu, i con`t get EC stock. so i am not continoue recharge besnecs in airtel . i have more than 150 customers. while every EC stock i call deler no respance. so kindle arrange to me my EC stock contact no.[protected]

Namaste Mr. Kumar,

This is to inform you that your concern listed on 30 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Nayaka,

This is to inform you that your concern listed on 30 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Nayaka,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Prashant,

This is to inform you that your concern listed on 29 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Prashant,

Further to our discussion dated 29 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Prashant,

We would like to inform you that your concern listed 29 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Hi Airtel customer service,

Airtel has the habit of closing the case as resolved without even checking with the customer. For this case alons this happened atleast 2-3 times.

Even after 16 days of registering my file complaint the problem persists. I have called airtel customer care 9-10 times but Airtel has not been able to solve this basic/simple issue. Airtel did not even attempt to solve my problem. They asked me to change the sim. I did it with my own cost, but the problem remained. I called up customer care again and after my forceful complaint on Saturday morning, the customer care(lady) said I would get a call back within 4 hours. Even after 3 days there is no call from airtel. Airtel customer care is WORSE than any government agency. My validity also got over without making any use of available data.

I have finally decided enough is enough. I don’t intend to continue with Airtel data service any longer. I will also port my normal voice connection when the remaining balance amount finishes in my account . I will make sure I spread this horrible Airtel customer service through my friends/ social networks/online complaint forums etc

Regards,
Prashant

This has become a habit with Airtel that they say issued without even checking with the customer. They have already my issue 3-4 times in their system even even making an attempt to resolve the same.

Even after 16 days of registering my file complaint the problem persists. I have called airtel customer care 9-10 times but Airtel has not been able to solve this basic/simple issue. Airtel did not even attempt to solve my problem. They asked me to change the sim. I did it with my own cost, but the problem remained. I called up customer care again and after my forceful complaint on Saturday morning, the customer care(lady) said I would get a call back within 4 hours. Even after 3 days there is no call from airtel. Airtel customer care is WORSE than any government agency. My validity also got over without making any use of available data.

I have finally decided enough is enough. I don’t intend to continue with Airtel data service any longer. I will also port my normal voice connection when the remaining balance amount finishes in my account

Regards,
Prashant

AirTel — text message charges

I am the holder of connection from airtel mobile number [protected].
I am being being charged Rs.10/- per day for the services which i never got activated. i daily receive a message from the company like this "thanks for using (subscription, text based services)subscription service on Airtel... Airtel may kindly delete the services and re-fundthe money to me
2.Though since 22nd September 07, I have registered for no commercial calls from AIR tel I continue getting promotional calls from different companies.Please do needful

AirTel — unwanted SMS charged

Res Sir,
I am Deepak R. More, cell phone subscriber of Airtel from last 4 years, ( mobile no. - [protected] ).
from last 3 to 4 days, without any demand, airtel is sending some unwanted SMS and is charging for the same, ( amount deducting from my pre-paid balance). I have already complaint to respective costomer relation officer mr. ravindra jadhav. But till SMS are receiving and amount get dedcting from my balance.
This is for your infermation and neccessory action pl.
Regards,
Deepak R, More .
Cell no - [protected]
c.c. to; 1) Airtel, costomer care,
2) nodalofficer.[protected]@airtel.in
3) [protected]@trai.gov.in

AirTel — Being charged for unwanted sms service!!

Dear sir ,
My wife Mrs.Samruddhi is being charged by Airtel at the rate of Rs 1-1.5 per SMS when she receives SMS from 52906015 and 54321 numbers for more than 4 months for love tips and love shayeri.She has not activated this service and it is automatically activated.Customer care agent is not responding to her complaint.We will be glad if you can kindly deactivate this unwanted service immediately.My wife's mob. no is [protected].

Thanking you,

Sincerely yours,

Makarand Purohit

AirTel — charging for unwanted messages

Dear sir,
i am receiving so many unwanted messages everyday to my mobile number [protected] and charged for the same which gives mental agony and financial loss to me.i request you to stop this practice with immediate effect, failing which i will be constrained to take legal action.Further, i request to refund the amount which you have charged for the unwanted messages you have sent to me.

Airtel — Unwanted messages and charges for those

I am receiving Feng Shui tips on sms without requesting for the same from Sulekha.com on my mobile no.[protected] for quite some time. I hv been informed 3/4 days back that these services will be charged henceforth, and for not receiving these, I was asked to send msg saying 'STOP FS'. I sent 2 msgs one on 15.09.10 at 11.32.38 and another on 18.09.10 at 14.44.45 both to 5432105 and recd. another msg saying send 1 to deactivate on 18.09.10 at 14.51.26. I cud not use the sms service on this mobile from then onwards as I was not getting the msg. typed from this mobile.
So I sent 2 msgs from from our another mobile to 5432105 on 18.09.10,one at03.07.12 and another at 03.13.58 to stop fs to mobile no. [protected], as I am not able to use sms service from this no.
I sent a complaint on consumercomplaints in on 19.09.10 about the same but I am still receiving these msgs. I am not interested in them and not ready to pay for this unwanted service.
Firstly please arrange to stop these msgs and inform as to what shud b done to use the sms service on this mobile. When a key is pressed
the first letter does not appear and the 2nd or 3rd one comes on and cant complete the msg at all. Thanking in anticipation. A.P.Kulkarni

Airtel — Charging unwantedly

Hello sir
I am having an airtel sim and i have put messgae booster which will provide free messgaes for 3 months...But they are charging for messgaes sent during newyear and christmas...The service provider did not notice me that they will charge for message sent during those days...

AirTel — charging for unwanted messages

Airtel rejecting my MNP application
I am using airtel no [protected] (TamilNadu) for the last 5 yrs . And i want to change my mobile operator Through mobile number portability from airtel to AIRCEL.
And i went to AIRCEL show room and i submit my id proof and porting charges.

But i receive a message from AIRCEL that Airtel mobile operator reject your porting . Because of Contractual obligition. Actually in my case there is no contractual obligation with Airtel because mine was an individual normal prepaid connection. they are simply delaying my complaint saying so many lies. Actually MNP is a customer right. but here airtel is denying that right for me.

I am planning to file a complaint in consumer court for compensation.

I contacted my airtel customer care about this issue no one has responded . Please. Help me

AirTel — unwanted SMS charges

Stop AD-54321 on my mobile no.[protected] immidiatly.

I have recived SMS from AD-54321 AIRTEL mobile company. I want to stop this service immidiatly.kindly do the needfull.

Airtel — unwanted SMS service and charging to customer

I am Airtel prepaid user and keep losing my prepaid balance without making any call day by day. If I recharge for Rs120 I get a credit of Rs100.00 for making calls.

I make use of the mobile for receiving the calls only. But as days pass, I keep getting unwanted SMS and keep losing my prepaid balance.

In past, many times, I have requested through online service to stop all the SMS services which are chargeable and keep the service on for receiving calls or making calls only.

Despite this I have been losing my hard earned money and no solution forth coming from AIRTEL.

I really feel cheated from such a big company stealing money by exploiting the people of India though the use of technology.

Regards

Sunita Koranne [protected]

I am surprised to read that your team is working on a solution. What I have posted is happening to me as well as lakhs and lakhs of your customers. Your software is tuned in such a way that it activates unwanted services without the knowledge of the customer and keep swindling them over a period of time.

In past I have made many such requests to disable the services and over a period of time found that the services gets activated without our request.

You should activate services on if you have got request for the same in writing.

I wish to also further inform that despite asking for DND, I am still getting SMS from Airtel itself in connection with the business promotion.

Please let us know when this will stop.

Regards

Airtel — debited of SMS Charges

I am Deepak Jhunjhunwala, Mobile No [protected] of Airtel Subscribers I have Lodged Several Complaints against the Company but No action has been taken regarding the Reversal of Charges of Diwali SMS Pack which is activated without my Consent.

Please Reverse Such Charges and give the Credit to My Account

Airtel — UNWANTED TEXT MESSAGES

Sir,

My cell No [protected], I have been receiving a message and charged by Rs 1/- unnecessarily from 54321 since 8 to 10 months. The message is regarding a telugu movie heroine by name ileana. I request you to kindly cancel the same immediately.

AirTel — company SMS

i jitendra kumar maurya ,a user of airtel mobile connection complaints that even after activating DND i am recieving cricket Pack sms.It has been irritating a lot and i wish that this complaint is taken under consideration seriously and as soon as possible.My number is +91 [protected].

Dear Customer,

This is to inform you that your concern listed on 13 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — SMS charged daily

Airtel has by default activated some daily sms alert for euro cup football and has been sending messages to me and charging 3 rs per day for the same. I am not interested in football at all and had not asked for such service. Not sure how it got activated and how they have ripped off me for so many days. The most pathetic company on earth today is airtel. Their service sucks.

Namaste Mr. Kishore,

This is to inform you that your concern listed on 29 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Dear Sirs,
Ref: My mobile no. [protected]
In spite of repeated telephonic talks with responsible persons of your company not to send any chargeable SMS, I am receiving the same and the charges are automatically deducted from my account. Some of the examples are as under:
S. No. Date Time Title Amount
1. 25.9.13 6.52 am AR-AIRSEP 30.00
2. 27.7.13 9.53 am AT-AIRINF 30.00
3. 27.7.13 7.05 am AT-AIRSEP 30.00
4. 19.4.13 11.01 am AD-SPALRT 30.00
TOTAL 180.00
This is not a fair practice. You should evolve an arrangement where in only after getting consent from the subscriber, chargeable messages should be sent and only after receiving confirmation of such message, deduction of charges be made.
It would be appreciable, if above mentioned unfairly deducted amount Rs. 180.00 be refunded immediately into my account.
Likewise, large number o[censored]nknown calls are also received. It is not known whether charges of the same are made or not. In case, charges are being made, the same may also be stopped immediately.
Repetition of above act would force me to approach TRAI for justice
Yours etc.
Amaresh Kumar

AirTel — slow 3g

i have a sim card of airtel. it was working good speed only for three days after that it was very slow. i have complaint hundred times bt they dont solve my problem.

i have a sim card of airtel. it was working good speed only for three days after that it was very slow. i have complaint hundred times bt they dont solve my problem.

The airtel 3g modem which i'm currently using is giving me a download speed of 0.06bites/sec when the shown speed is that of 70 kbps. This has been happening for the past few days and the customer care seems the least bothered to give a right answer. All they do is put me on hold and later say that, i'l be contacted soon, which never happens!

I have lots of important work to complete and that requires the use of my net, even surfing the net seems to be impossible at this speed.

The people concerned NEED TO DO SOMETHING and fix this issue as soon as possible.

Jaison John

Namaste Kshitij,

This is to inform you that your concern listed on 29 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Kshitij,

This is to inform you that your concern listed 29 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I received a call from one of your executives who took details regarding my handset model and problem statement on 1st July. He said he would update me by 2nd July but i havent heard from him yet.

Namaste Kshitij,

We would like to inform you that your concern listed 29 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Mobile Phone — NO CUSTOMER SERVICE EXC

i have been trying to call airtel customer service through 121 and [protected]. once i reach the option to speak to customer service executive, line gets disconnected. this happening for the last 6 days. in between i received two calls from airtel for customer satisfaction survey and i told them i am not happy and the line immediatly gets disconnected.

is there a way i can complaint to any other body about such irresponsible customer service? Really the corporations such as airtel which makes enourmous profits on customers should go a long way to serve the customers!!! i pity the system we have here!!! NO ONE TO QUESTION???

my airtel cell number is [protected] and message outgoing not working, kindly activate.

nowadays airtel mobile customer care service is the useless one. customer care phone is not working always. staff also not supportive to the customers. and the agents also not bothering about the customers who are doing EC through airtel mobile. MY OPINION ABOUT AIRTEL MOBILE SERVICE IS TOTAL WASTE.

Namaste Mr. Saxena,

This is to inform you that your concern listed on 29 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Saxena,

Further to our discussion dated 29 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Saxena,

We would like to inform you that your concern listed 29 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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