Airtel Complaints & Reviews

Hello All

I am a software engineer working for TCS and I am really dissatisfied with Airtel pre-paid connection.

I had applied for Airtel pre-paid connection at Airtel office (ITPL, Whitefield, Bengaluru) on 12th Oct and my connection got activated on 13th Oct.
Mobile No: [protected]

However on 22nd Oct suddenly my outgoing got blocked.
On calling customer care I was informed that there is a mismatch in my document. However no clear information was provided on what was mis-matched.

Please note that I had applied for pre-paid SIM at Airtel office and had submitted all required documents and only after that I got Airtel SIM.
If there really was a mismatch then why was I issued Pre-paid SIM in first place??????

This seems to be a blunder on part of Airtel staff who filled and submitted my document.
Shouldn't Airtel contact it's office staff in Whitefield office to verify who made mistake?
Why customer has to suffer in such scenario??
Why customer is not provided any clear information????

I am being asked to re-submit my documents and wait for 3 more days after document submission to get outgoing re-activated which is a crap.

I am not a fool to keep submitting my documents again and again.
Instead I will go ahead and buy SIM from some other Telecom company which is more customer friendly.

I won't recommend anyone to take Airtel pre-paid connection.

We deals in security services, we have a office in BHangel (Noida), We have deposite rs. 1000/- for a landline connection of Airtel before one week,
Executive said your connection will be come between 4 days, but after 4 days we are continuously trying to his mobile, he is not giving us responce . So we are frustrated from Airtel and their executives.
Please do the needful

Zed SS (India)
91-[protected]

I just recharged my phone ([protected]) by Rs. 110, and it has only got recharged by Rs.1.
It says that Rs. 100 is added to the "power balance". Just a month ago when I had recharged it for Rs. 110, I had got full talktime. Now just Rs. 1.
Please look into the matter, as no details of this power plan were given (and I can't even find it on the web, or anywhere). It is just come out of nowhere.

Dear Sir,

I have purchase Airtel Digital Tv. After use of 1.5 - 1.7 year, it's not functioning now.
I complained 2-3 times to the department to check and correct that, they replied that you need to pay 400 - 600 Rs and we will change that. After 1.5 years this is the natural problem.

Now, My issue here is that the industry standard for such big company like Airtel ? can't they develop the electronic gadget which work at least 3-4 years without an issue ? even they don't have time to check and their department know the issue very well that's why they instruct us to change without checking even.

This is not the issue with me only. even here my 2-3 friends with the same around 1.7 years have same issue with and same answer from company.

hello sir this is aman vyas .i have a land for tower installation n gwalior.address of land-
madhuban nagar shivpuri link load gwalior,m.p...contact no. [protected],[protected]..i[censored] are intrested then contact me..

Sir,

We are using following airtel numbers,

[protected],[protected],[protected].

We are getting unwanted messages and unwanted calls everyday and the currency is getting deducted for unsubscribed options which we have not at all requested. Several times we had made a request on 121 to discontinue our internet services but till date no action has been taken.

So please discontinue the internet services for the phone no's[protected],[protected] with immediete effect and see that we do not get unwanted and promotional sms's on daily basis for the above given cell numbers. Pls do the needful and allow us to continue with airtel.

Thanks and Regards,
Madhusudan
[protected]

My Set top Box No.[protected]. I lodged the complaint on 17/10/2011 for the problem power is not coming to set top box they told per visit Rs.100/- will be charged. On the same day the sevice engineer came & checked. He told the problem is with set top box, & it has to be replaced. He told the set top box will be replaced with some other old STB & it will be charged Rs.350/- which has only 3 months warranty. I said yes, we were waiting for the other STB. They didn't turned up till tuesday again I lodged complaint on Wednesday 19/10/2011. They told the problem will be settled on the same day but, so far nobody has turned up & the same time the recharge value in DTH is getting reduced. In the begining they are providing new set top box but later replcement with old set top box is not acceptable which is only 3 months warranty for Rs.350/-. It means every 3 months I have to pay Rs.350/- for the old set top box.

This is regarding the complaint of mental harrasment and disturburing mentally to pay the bill of my friend. being the 3rd party, they have tracked my number from the detail bills and harrasing me to get bill paid by my friend and there is no law which says that you can call 3rd party for payment of bill if their customer dont pay it. and being just friendly relation, they cannot harrass me for whole day using bad words to me.

This is specially done by their executive name Pinkal Patel and her Team Leader on 19/9/2011.

They are not even apolozing next day wen my frnd has paid the full amount.

Name against complaint: Pinkal Patel & Team Leader
Their No from which i got call:[protected]

Dear Sir/Madam

I am getting Blank Calls since last 3-4 days from the number [protected] on my Airtel mobile number [protected]. When I pick the call and say hello..the caller on other end remains silent and after few seconds disconnects the phone. When I try to contact back again this phone number comes switch off! It is usually happening around 9 am. I've sms'd on this number stating that if you wont disclose your identity, this number would be reported to police. But this fellow again called up yesterday i.e 20th Nov'11 at 10:59 am!

Today (21st Nov'11) I've got the same BLANK Call from another number i.e. [protected] and the result was same as stated above. I m really annoyed about this. Hence you are requested to make this caller identity disclosed to me and a suitable legal action should be taken on whomsoever is doing so with me.

I shall remain highly obliged if you take an effective and early action on the same.

Thanks & Regards

Vijay Nand
Mob: [protected]

Dear Sir,
My name is Mayura Sonewane, my airtel prepaid mobile number [protected] I am kindly requesting you for out going and incoming call history from 1st October to till this date.please can you send through by my e-mail ID mahesh.[protected]@gmail.com
If there is any procedure to get call history, messages Please let me know how can i get call records.
Thank you

From:
ANKIT ASHWIN VED
1/A TRILOK DARSHAN 4TH KASTURBA ROAD
BORIVALI ( EAST )
MUMBAI 400066
PHONE NO[protected]

To,
bharti airtel limited
Subject : Complaint against Airtel (Bharti Airtel)

Dear Sir/Medam,

I am using cell of Bharti Airtel having number [protected], since last 5 years. By prepaid scheme I had paid sufficient amount. On 2nd October I did recharge by Rs. 60/= Information is given to me that I shall get talktime of Rs. 50/= On 3rd October at 9 a m amount Rs. 37/- was deducted as charges for SMS Pack. I never requested for SMS Pack. Prior to recharge I cleared that I don't want SMS Pack. Concerrn person at Branch situated at Mangal Kunj Building, Jambli Gali, Borivali (West) informed to me that the amount deducted earlier for SMS Pack shall be refunded and now onwards, from this recharge having talktime of Rs. 50/= (Amount paid Rs.60/=) they willnot deduct charges for SMS Pack. After thismuch clearlity and hope for refund, amount was deducted

I requested to Mr. Vikas Executive at customer care about entire event on number 999. They are unable to solve problem. They are unable to unsubscribe this SMS Pack. Amount likly to deduct again if they willnot unsubscibe. They are providing threat that if this pack shall not unsubcibe, charges are likely to debit again. I am unable to unsubscibe I am depends on them and if they are giving reply like this, where I have to go?

Kindly understand content of this letter and hlp me in solving.
Please take action and inform to me. If possible reply at my father's cell number [protected].

Another complaint
I am using another bharti air-tel number [protected]
Without my permission they are doing activate various service
and as a service charges they are debiting amount.

I never requested for any service. They trouble us .
pls take a legal action against him

Kindly do the needful.

Thanking you,

ANKIT A. VED

Hi,

My wife has an airtel number (cannot disclose the number for privacy reasons). She has been getting prank calls and SMSs from strange numbers which start with 54321 and are 13 digits long. The last digits keep changing but when the number is called back, it is going to AIRTEL Consumer service.

The number got today is[protected]. They have been calling and smsing irritating and provoking content and this is HIGHLY UNACCEPTIBLE.

I would strongly urge you to please look into this menace and get this resolved at the earliest as it is causing a lot o[censored]nwanted trauma to us.

Thanks & Regards,
Pavan.

Dear Sir,

I am a customer of airtel digital TV. My Customer ID is [protected]. I had given a complain on 15th October 2011 as some chainnels are not coming . I was given Complain No[protected] by airtel digital TV customer care and informd that my problem would be resolved by 20th October 2011 by visiting airtel DTH executive. No body visited yesterday. I am trying to contact airtel digital TV customer care since yesterday evening by my registered mobile and not able to talk as after getting connected my phone is kept silent and after some times the call gets cut. My problem is not resolved.

Regards
Purnachandra Das
Bhubaneswar

I have shifted my house from b-2 fortune park ,g-3 gulmohar colony bhopal to bunglow no 2 sagar parisar g-3 gulmohar colony. I was having airtel broadband connection in my older house with half yearly plan from july to december and have paid all the money in advance to the company.so i requsted the company to shift the broadband connection to shift from older to new house on 13th oct . The company said to us that they will shift the connection within two days i.e. 15th oct but they didn't do that even they don't even contacted to us . so we again complained several of time but they didn't do any thing .On 20 oct. they said to us that they cannot shift the connection due to feasiblty and they said it is not possible to give connection where u reside . But in the colony they have given 3 more connection and the colony is only of 30 houses and also our old house is only 100 m from our new house and they are saying they cannot do the wiring and neither they refunding the money.WE have given all the six month payement to them and three month are reaming and we have receive 175 rs free call in our plan every month.our landline no- [protected]
Rakesh tripathi
request no given by company-5605422
phone no-[protected]
bunglow no 2 sagar parisar g-3 gulomhar colony bhopal
mobile no -[protected]

Hello Sir/Madam,

I took Airtel Broadband connection before 20 days.Last 5 days there is no internet connection available for me.I raised complaint to this below given number which the connection given person gave.I can't even not able to note Landline number because there is no device given yet.I requested for Wi-Fi modem that too not given.I paid 600 /- Rs for modem.I'm not satisfied with the service.Please remove the connection I would like to go other vendor.Im having only below details in my hand.

Registered name: T.R.Padmanabhan.
Registered Mobile number: [protected]
Address: #270/3, Brahmaputra Street,
Ganga Nagar,
Madipakkam,
Chennai-91

Note:Please return my money after deducting from my advance amount 1000 /- Rs.

Thanks,
Padmanabhan.

I'm Asit Kanti Sarkar.My mobile nu. is+91 [protected].My balance is being theft from last two days without valid reason and not even sending a message for charge.When asked customer care officials said (Like many case before) of the activation some extra services which never started.Some days before Rs 40.00 was cut from my account showing the plea of mobile T.V. and then they returned Rs 30.00 after many contacts.The company sends me unnecessary messages though DND was activated by them after my pursuance and now says there is no DND in my account.Seems It is they who make changes in my account settings and take charge from me.I'm really disappointed for their dealings and want them to take some steps for remedy.

Hi,

I am using two corporate numbers [protected] and [protected]. On both the numbers Plan RA10 Cug 300 was activated (Which was Zero Rental). Suddenly on Oct 1st 2011, i got a message on both numbers that your Bill plan has been changed to RA 10 CUG 199 and now onwards I have to pay Rs. 199 as rental. I raised a concern and called to customer care but they were not aware of that. I dont have much usage on both the numbers and 199 is large amount to pay as per my usage. So I called again customer care and asked for disconnection.

I received a call from retention department and they promised me to change the plan again to Zero rental for [protected], so I asked them to cancel Disconnection. [protected] is used by my uncle and I dont know airtel has called for that number or not, but executive says they called thrice and after no response they had stopped services of [protected]. I called again to customer care and get the services restored. Now my concerns are -

1. Why the plan changed without prior notification.
2. If I am promised for zero rental again on 1 number ([protected]) then why not on the 2nd one ([protected])
3. I am still not able to see the changes in plan in my account information on myairtel.in

In the last call from retention department it looked like they were only promising for zero rental but were not sure enough. They asked me to check next bill and asked me to go for disconnection again if Plan remains same. Please address this issue otherwise I have to opt for disconnection of both numbers and look for other Telecom service provider.

Nowadays Airtel is activating unnecessary services like Jokes, Astrology,mms,cricket, etc... for the customers without their interest and without giving any prior notice. The customers are losing money on this and they are not even aware of this.

Only when their balance reduces to a greater extent, they come to know of this (especially people who don't know to make the maximum use of the mobile). Every time the customers are forced to stop the service by calling to the customer care / by sending some message. Airtel doesn't even reimburse the amount which the customers have lost unnecessarily for not having used the service.

Request Airtel to consider this on priority and stop / not start unnecessary services for the customers when they have not at all requested for the same.

Dear sir,

My mobile number is [protected]. But my mobile simcard registration is cancelled. Now I'm in abroad. But I received messages from India. Now I can't recive any messages. Why it was cancelled? I don't know. Kindly activate my simcard.

sir
i am unhappy iwth airtel services , i lodged a complaint against airtel for billing issue , but they are not solving my issue, i contacted with nodal officer but nodal officer didnt take any action against my billing issue ......kindly call me ASAP @[protected] for brifly knowing my problem...