Airtel Complaints & Reviews

From:
ANKIT ASHWIN VED
1/A TRILOK DARSHAN 4TH KASTURBA ROAD
BORIVALI ( EAST )
MUMBAI 400066
PHONE NO[protected]

To,
bharti airtel limited
Subject : Complaint against Airtel (Bharti Airtel)

Dear Sir/Medam,

I am using cell of Bharti Airtel having number [protected], since last 5 years. By prepaid scheme I had paid sufficient amount. On 2nd October I did recharge by Rs. 60/= Information is given to me that I shall get talktime of Rs. 50/= On 3rd October at 9 a m amount Rs. 37/- was deducted as charges for SMS Pack. I never requested for SMS Pack. Prior to recharge I cleared that I don't want SMS Pack. Concerrn person at Branch situated at Mangal Kunj Building, Jambli Gali, Borivali (West) informed to me that the amount deducted earlier for SMS Pack shall be refunded and now onwards, from this recharge having talktime of Rs. 50/= (Amount paid Rs.60/=) they willnot deduct charges for SMS Pack. After thismuch clearlity and hope for refund, amount was deducted

I requested to Mr. Vikas Executive at customer care about entire event on number 999. They are unable to solve problem. They are unable to unsubscribe this SMS Pack. Amount likly to deduct again if they willnot unsubscibe. They are providing threat that if this pack shall not unsubcibe, charges are likely to debit again. I am unable to unsubscibe I am depends on them and if they are giving reply like this, where I have to go?

Kindly understand content of this letter and hlp me in solving.
Please take action and inform to me. If possible reply at my father's cell number [protected].

Another complaint
I am using another bharti air-tel number [protected]
Without my permission they are doing activate various service
and as a service charges they are debiting amount.

I never requested for any service. They trouble us .
pls take a legal action against him

Kindly do the needful.

Thanking you,

ANKIT A. VED

Hi,

My wife has an airtel number (cannot disclose the number for privacy reasons). She has been getting prank calls and SMSs from strange numbers which start with 54321 and are 13 digits long. The last digits keep changing but when the number is called back, it is going to AIRTEL Consumer service.

The number got today is[protected]. They have been calling and smsing irritating and provoking content and this is HIGHLY UNACCEPTIBLE.

I would strongly urge you to please look into this menace and get this resolved at the earliest as it is causing a lot o[censored]nwanted trauma to us.

Thanks & Regards,
Pavan.

Dear Sir,

I am a customer of airtel digital TV. My Customer ID is [protected]. I had given a complain on 15th October 2011 as some chainnels are not coming . I was given Complain No[protected] by airtel digital TV customer care and informd that my problem would be resolved by 20th October 2011 by visiting airtel DTH executive. No body visited yesterday. I am trying to contact airtel digital TV customer care since yesterday evening by my registered mobile and not able to talk as after getting connected my phone is kept silent and after some times the call gets cut. My problem is not resolved.

Regards
Purnachandra Das
Bhubaneswar

I have shifted my house from b-2 fortune park ,g-3 gulmohar colony bhopal to bunglow no 2 sagar parisar g-3 gulmohar colony. I was having airtel broadband connection in my older house with half yearly plan from july to december and have paid all the money in advance to the company.so i requsted the company to shift the broadband connection to shift from older to new house on 13th oct . The company said to us that they will shift the connection within two days i.e. 15th oct but they didn't do that even they don't even contacted to us . so we again complained several of time but they didn't do any thing .On 20 oct. they said to us that they cannot shift the connection due to feasiblty and they said it is not possible to give connection where u reside . But in the colony they have given 3 more connection and the colony is only of 30 houses and also our old house is only 100 m from our new house and they are saying they cannot do the wiring and neither they refunding the money.WE have given all the six month payement to them and three month are reaming and we have receive 175 rs free call in our plan every month.our landline no- [protected]
Rakesh tripathi
request no given by company-5605422
phone no-[protected]
bunglow no 2 sagar parisar g-3 gulomhar colony bhopal
mobile no -[protected]

Hello Sir/Madam,

I took Airtel Broadband connection before 20 days.Last 5 days there is no internet connection available for me.I raised complaint to this below given number which the connection given person gave.I can't even not able to note Landline number because there is no device given yet.I requested for Wi-Fi modem that too not given.I paid 600 /- Rs for modem.I'm not satisfied with the service.Please remove the connection I would like to go other vendor.Im having only below details in my hand.

Registered name: T.R.Padmanabhan.
Registered Mobile number: [protected]
Address: #270/3, Brahmaputra Street,
Ganga Nagar,
Madipakkam,
Chennai-91

Note:Please return my money after deducting from my advance amount 1000 /- Rs.

Thanks,
Padmanabhan.

I'm Asit Kanti Sarkar.My mobile nu. is+91 [protected].My balance is being theft from last two days without valid reason and not even sending a message for charge.When asked customer care officials said (Like many case before) of the activation some extra services which never started.Some days before Rs 40.00 was cut from my account showing the plea of mobile T.V. and then they returned Rs 30.00 after many contacts.The company sends me unnecessary messages though DND was activated by them after my pursuance and now says there is no DND in my account.Seems It is they who make changes in my account settings and take charge from me.I'm really disappointed for their dealings and want them to take some steps for remedy.

Hi,

I am using two corporate numbers [protected] and [protected]. On both the numbers Plan RA10 Cug 300 was activated (Which was Zero Rental). Suddenly on Oct 1st 2011, i got a message on both numbers that your Bill plan has been changed to RA 10 CUG 199 and now onwards I have to pay Rs. 199 as rental. I raised a concern and called to customer care but they were not aware of that. I dont have much usage on both the numbers and 199 is large amount to pay as per my usage. So I called again customer care and asked for disconnection.

I received a call from retention department and they promised me to change the plan again to Zero rental for [protected], so I asked them to cancel Disconnection. [protected] is used by my uncle and I dont know airtel has called for that number or not, but executive says they called thrice and after no response they had stopped services of [protected]. I called again to customer care and get the services restored. Now my concerns are -

1. Why the plan changed without prior notification.
2. If I am promised for zero rental again on 1 number ([protected]) then why not on the 2nd one ([protected])
3. I am still not able to see the changes in plan in my account information on myairtel.in

In the last call from retention department it looked like they were only promising for zero rental but were not sure enough. They asked me to check next bill and asked me to go for disconnection again if Plan remains same. Please address this issue otherwise I have to opt for disconnection of both numbers and look for other Telecom service provider.

Nowadays Airtel is activating unnecessary services like Jokes, Astrology,mms,cricket, etc... for the customers without their interest and without giving any prior notice. The customers are losing money on this and they are not even aware of this.

Only when their balance reduces to a greater extent, they come to know of this (especially people who don't know to make the maximum use of the mobile). Every time the customers are forced to stop the service by calling to the customer care / by sending some message. Airtel doesn't even reimburse the amount which the customers have lost unnecessarily for not having used the service.

Request Airtel to consider this on priority and stop / not start unnecessary services for the customers when they have not at all requested for the same.

Dear sir,

My mobile number is [protected]. But my mobile simcard registration is cancelled. Now I'm in abroad. But I received messages from India. Now I can't recive any messages. Why it was cancelled? I don't know. Kindly activate my simcard.

sir
i am unhappy iwth airtel services , i lodged a complaint against airtel for billing issue , but they are not solving my issue, i contacted with nodal officer but nodal officer didnt take any action against my billing issue ......kindly call me ASAP @[protected] for brifly knowing my problem...

Dear Sir or Madam,

I got an Airtel mobile prepaid SIM card and a corresponding number about one and a half month ago on Bannerghatta Road providing all documents (without which Airtel offices does not start applications). So far, I haven't had any problems with the card. However, today I received a text message saying "Kindly be informed that on televerification we have found that your name and address is not matching with our database. Your connection will be barred in 24 hours." which is poathetic since I have not received any calls nor the address and phone number is wrong. The number is [protected]. I have already called customer care three times but no one could or wanted to held me. Where is the service for the customer??? Could you please do somthng to stop this number getting disconencted!?!?!?!?

I have AIRTEL ADSL Connection Number:[protected]. I pay Rs 1500/- plus per month to avail 2 Mbps unlimited with FUP at 30GB package.
3 days back I got an SMS informing that I have touched 80% utilization of my FUP limit. I checked my usage from airtel.in site and found it had reached only 16 GB utilization. Obviously the warning SMS was wrongly being applied assuming it to be a 20GB connection. I immediately sent an e-mail complaint to nodal officer upeast on October 18, 2012 pointing the mistake and asking him to rectify tha mistake as my package was for 30GB FUP.
I promptly got an auto-generated acknowledgement.

Yesterday, Oct 19 at 4.59PM I got an SMS telling that my speed has be truncated to 250Kbps as I have hit 100% utilisation. I promptly checked my utilisation from airtel; site and it was just 20GB and my access speed had ofcourse been reduced to a crawl of 250Kbps. Obviously, my yesterday's complaint had had no effect. I rang up Airtel Customer Service they informed (Mob:[protected]) they checked up with their system section and told me that nothing could be done as the sytem has been fed with 20GB FUP for my number.

I was dumbfounded to say the least. I shot of three e-mail reminders to the nodal officer and the appellate authority but till today 1.45PM Oct 20, 2011 no action has been taken to rectify the issue other than the auto-acknowledgement.

THROUGH THIS FORUM I WISH TO HIGHLIGHT THE CALLOUS,. CAVALIER, CARELESS AND CASUAL CUSTOMER CARE ATTITUDE OF AIRTEL PEOPLE. I DEMAND MONETARY COMPENSATION FOR THIS UNFAIR, UNETHICAL AND DOWNRIGHT HIGH HANDED TREATMENT METED OUT BY AIRTEL.

Regards

Anil K Singh
Lucknow

Non installation of DTH services by Airtel even after having received the payment a week ago.

On advice of the customer care of Airtel, I had purchased a multi Connection of Airtel DTH services, on October 14, 2011. My consumer number is [protected]. I made an online payment of Rs 3589/ via my credit card as advised by the Airtel Customer Care executive in a mail written to me on October 12, 2011. I was told that the connection would be installed in the next 72 hours, however it is a week since the payment was made and no action at all has been initiated by Airtel. Despite regular follow ups and constant conversations with customer care executives every day no action has been taken. The attitude of the executives has been frivolous and none of the executives that I have interacted with have been able to resole the problem. I have been assured byall executives that I have spoken to Ajay, Pooja that my problem would be resolved but this has not happened.

I am really ashamed to say that a company owned by the prestigious Laxmi Mittal is so unprofessional in it approach. Not only this is unprofessional behavior but also is a case of harassment of the customer and violation of customer rights. I have been cheated of my right to quality and prompt services and would like to emphasize that such ignorance by Airtel should not be tolerated and Airtel should be punished by for not delivering as against promised.

I would like to insist that Airtel be penalized for non delivery of services and a lesson needs to be taught for their serious negligence on their part.I would like the problem to be resolved at the earliest


Applicant : Charu Chopra

sir

Myself kaushlendra kumar , I am airtel mobile service user.On 20th of oct(1:03 pm) a massage appears on my mobile that my AIRTEL LiveTV sevice has been activated and 40 Rs has been deducted from my accont, although i have not subscribed any such service.I called to cutomer care people twice(deepak sharma and vikash) to inquire about how this could happen without my knowledge? ,they told me that I have subscribed the service but i havnt. I told them to let me talk to their senior ,call was tranferred but no one picked up.I request you to take appropriate and prompt action against the concerned people. My mob no is [protected]

yours sincerely
kaushlendra kumar
mob no. [protected]

Respected Sir,

We are having a broadband connection of 2 MBPS with 20 GB of high speed download limit. Our billing date is on 11th of every month.

We are receiving notification that we have used up our 20 GB limit with usage details as well but from our end it is NOT POSSIBLE! From the beginning of this month we never had more than 20 kbps downloading speed and even webpages of facebook and orkut are taking time to open.

Under these circumstances, it's not possible to exceed the given limit of 20GB. There has to be a technical error from the server end, this type of problem has never happened since we took our connection.

We have only two users so it's easy for us to track the downloading activities and that's the reason of our confidence and lodging of complaint.

We registered a complain in the customer care but they were not of any help. Requesting you to look into the matter and reply at the earliest.

Contact me on this ID or on my cell @ [protected].

Regards.
Adarsh C
[protected].

I am using Airtel Digital TV around 2 years , my account number is
[protected] ,
As per my recharge susrciption my validity last day was Oct 19th , and i
called the customer care people and suscribed my a/c on 20th 12:15 AM for 1
year valdiity . but i am deducted with rs 4.71 paise .
if i had subscribed on Oct 19th , stil i would have lost a day .
Its not acceptable fact that i wil be losing a day or i wil be deducted
with Rs 4.71 .


This thing should be considered seriously ,

Vivek
[protected]

I have made an online payment to Airtel Digital TV through Vritiinfocom with their reference no 4094662 on 13-Oct-2011 HD connection by paying Rs. 2390/-. The person who was representing Vritiinfocom was Mr. Yoginder Singh. I have specific channel interest and was willing to go for a-la-carte packs, but this guy offered that i can take some connection and within 2 - 3 days i can cancel the pack and go for a la carte packs which i now came to know from Airtel direct customer care that it is not possible, as i need to retain the connection at least for 1 month. I was virtually fooled by this guy. Mr. Yoginder has confirmed that i will get connection with in 48 hrs that means latest by 15th Saturday. But that didn't happened.

After waiting till Monday "17-Oct-2011" around at around 2:00 pm i made a call to airtel customer care "[protected]" (For telecall i choose Malayalam) and explained all the issues and the executive which is a lady (sorry don't remember her name) gave my customer id : [protected] and assured that i will get a connection before end of day. But nothing happened.

The same day itself "Mon 10/17/2011 1:51 PM" i reported the issue to '[protected]@airtel.in', nothing happened till end of day.

The next day 18-Oct-2011 at around 10:05 i again called customer care number to check on the status (again choosing Malayalam for tele call) and it was attended by one Ms. Athula, I narrated the entire story and she assured me that i will get connection by end of day and will get a call from customer care. At 3:43 PM, i got the reply from for my mail from "[protected]@in.airtel.com" that my issue is escalated and will be addressed. Nothing happened till end of day, no mails, no connection and no calls. At around 8:00pm i got a call from one Mr. Shaji or Sheji, claimed to be from their Bangalore office ([protected]) to check with me regarding the connection. I told him that i didn't get and moreover requested him to cancel my request as i don't wish to proceed further due to such bad service, he requested me to wait for 24 hrs more within which he will sort the issue.

After waiting till today (19-oct-2011) 3:30 pm, i made the call again to customer care number to check the commitments they have given me (again selected Malayalam language for tele talk) and Ms. Smitha addressed the call and after telling the history and telling her on the difficulty faced she showed the courtesy to forward her call to her supervisor or team lead Mr. Shefi or Mr. Shaji (they are not telling their names properly). Again i repeated the whole things. I requested him to cancel my connection and if it’s not possible for them to reimburse the money, at least let me know via a mail and i have assured him that i won't take it to any customer courts or forums and am willing to believe that one major corporate company has Pick pocketed from me. After hearing this he requested to hold as he wants to discuss this issue and then without any reply he disconnected my call.

I called back at around 4:00 pm (selecting Malayalam language for Tele talk) and it was picked by one Mr. Anzar and i requested him to put me to the team lead and he informed me that he has gone for a meeting and will call back with in an hour i waited till 5:45 pm (1 hr 45 mins) and none called back. So i again ringed the customer care number and it was taken by one Mr. Mohammed and he told that it’s not possible for him to connect to team lead as he is not supposed to do that and asked me to narrate my requirement. Without hearing the entire issue he stated that some backup team will call me with in 1 hour that is before 6:45 pm today, now when am checking the clock its already 6:45 pm and none has called me from Airtel.

Am attaching the reply I received [protected]@in.airtel.com along with my payment reference details as an image along with this complaint.

I saw a similar experience (complaint) in this forum itself http://www.consumercomplaints.in/complaints/airtel-digital-tv-trivandrum-thiruva...⇄ . Now time is 7:05 pm till now no calls from backup team.. This is one of the worst experience i ever had with a corporate

Hope this forum can help me.

I had purchased Airtel Sim Card No.[protected]F Mobile no. [protected] by paying Rs.699/- by cheque in the name of Bharti Airtel Limited. The amount was deducted from my bank account on 19.09.2011. On 13.09.2011 the number was activated. After 7 to 8 days it was disconnected abruptly giving the reason, that the person was not at home, when the Airtel person had come for verification of the documents. When I visited their Customer Relationship Centre at Ram Maruti Road Thane, along with all the documents for verification, I was told to pay Rs.699/- again for another new connection, as the old one is cancelled.

Why should I pay again, as I have already paid the amount and they have already received the amount. They are just refusing to activate the old number.

Please look into this matter.

I was using a spl. number [protected] i went for a abroad trip for few days and came back now my number is suspended. I finding very difficuly that everyu time when i go out of the contry and come back my number is suspended. I am giveing this number to all my clients and customers and banks and business purposes and they are not able to get back to me now.

Pl. give back my number it is very important to me.


Vinoth

Hi All,

Please never ever try to take Airtel boradband connection..I have taken this connection about 24 days back and it is down since last 10 days..it was down for 7 days after installation date also..so effective it worked only 6/7 days.

I have called up airtel customer care but no action has been taken so far. at times they close your ticket without resolving and put some dummy comments...its a never ending process with them...Now my 2000 Rs are stuck with them for connection and pre paid rent..and my work is also affected.

Mr Sunil mittal if you see this...pls wake up..airtel is no more a good trust worthy company...I am sure it has lost that brand value and customer service is worst now in...

You can reach me @ [protected]@yahoo.com.

Pathetic Airtel!!

Regards,
Mayank