Airtel Complaints & Reviews

Dear sir/madam

I was using prepaid service of Airtel since one year. But last month(9 or 10th March 2009) a marketing executive came to my resident with an offer. The offer was a plan of Rs 300 per months as a rent. In that plan he promise me 300 min. talk time free at the rate of 50 paise per min. & 300 sms free at the rate of 20 paise. He also said that international sms will be adjusted in those 300 free sms at the rate of Rs 5 per sms. He also said that the range will be very good. Better than what I use to have early. But the offer comes with some conditions. The conditions were that the offer is available for new no. & not for old no. Also I will have to deposit Rs 500. He said these Rs 500 will be return in 180 days. Also he promise me a VIP no. So I was attracted to this new plan & I bought the new plan with a no. [protected]. But when I received my first bill none of my promise were fulfilled. Also my no. was not VIP no. They charge Rs 500 as a new sim card fee. Also they charge me extra for my international sms with the rate of Rs 5 per sms & local sms were charge at the rate of 50ps. per sms. Also the range is very bad. I don't know were to file complaint against such false & illegal activity. I am trying to contact the Airtel executive but no one is giving me proper reply or no one is telling me were to lodge a complaint. Also from today that mean 25th April 2009 Airtel has stop my outgoing services. So please any one can tell me where to lodge a official complaint against Airtel please inform me. My email id is [protected]@gmail.com.


thanks and regards,
Bhushan Ghate.

Dear Concern,

(Airtel Number: [protected] Account Number:[protected]

This is to inform you that after several follow-up with Airtel, I am not receiving the bill since January 2009.
Each time I call, the customer care executive are coming up with new call log number and new target date to resolve the issue. Please find the whole mail conversation and the call log numbers and also the persons whom I had contacted.

Request you to take some action on the same as I am not only facing the problem for one line but also for another number also.

Thanks and Regards,
Sujit
[protected][protected][protected]------
Sub: Re: NOT RECEIVED MY BILLS FOR LAST 3 MONTHS(JAN-FEB-MAR, 2009) [|BAL|[protected]|[protected]|]

Details:
Hi,
This is to inform you that even after several follow-up, I am getting feedback stating that the bills will be delivered to me each time I call you in 24 hours with a new call log number. It was commited to me by Kiran Kumar, then Madesh and many others but still I have not received the bills. Please go through the trailing mails. I tried to call to Nodal officer for the same in [protected] number, but no one is picking up the call.
Request you to deliver the bills as soon as possible as I need to submit the bills in the office and I have already crossed the due date. Otherwise I am going to loose a lot of money for the same. If this will be the case; then who is going to pay it to me? Is Airtel will take that on their head to repay the amount as you people failed to deliver the bills in due date.

Note: Make a note that, This number belongs to IBM and this is a corporate connection. This line used for Oncall purpose for emergency use at all the time.


Thanks and Regards,
Sujit

--- On Thu, 30/4/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:


From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: NOT RECEIVED MY BILLS FOR LAST 3 MONTHS(JAN-FEB-MAR, 2009) [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Thursday, 30 April, 2009, 5:27 PM


Dear Mr. Sujit,

Thank you for contacting Airtel.

We understand from the previous interactions, you had expressed concern over the non receipt of the bills since January and inability to view the bills in website for the month of February and March for your mobile number [protected].
We understand your concern and will work towards resolving the same.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.

We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

Kindly refer to the Service Request number 27283402 in any future communication about the same.

We would revert to you by 11/05/09 .

Alternatively, you could also view the bill details for the last four invoices through our website www.airtel.in after two days from the bill date. Please find below the procedure for the same.

For New Users-

¿ Logon to our website, www.airtel.in

¿ Click on register and register your account by filling the online form.

¿ An SMS would be sent on your mobile informing about the user name and the password.

¿ Please login with the given username and the password and you would be able to view your mobile account details.

¿ Click on "Bill Guide" option.

¿ Click on "Bill details" and select the invoice period to view the details.


Further, you could also send SMS to 222 (toll free) to get the duplicate bill. The format is as follows: DUPBILL <>month required.

Further, we would like to inform you that your concern inability to view the bills in website for the month of February and March has been forwarded to the respective department.

Kindly refer to the Service Request number 27283428 in any future communication about the same.

We would revert to you by 05/05/09 .

You could view the status of your Service Requests by dialing *121# (Toll Free) and press the call button, details will immediately appear on the screen and you could also dial 12115 (Toll Free) for the same.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.


Warm Regards,

Sangeetha Vc
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us? Please visit http://www.airtel.in

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 30/04/2009 13:36:35
Subject: Not Received my bills for last 3 months(Jan-Feb-Mar, 2009)

Hi

(Airtel Number: [protected] Account Number:[protected]

This is really sad to inform you that I have a corporate connection which belongs to IBM.
Although I have paided the bills but still after logging several calls I have not received my bills for the above mentioned months. Every time it was told to me that it will be delivered to my email ID ([protected]@yahoo.co.in) but still the result is the same.
Please find the call log numbers as below.
25th April 09: 27237230:- I got a reply that the bills will be delivered to my account in 5 days time. But when I checked on 29th April 09 it was not delivered. Then I gave another call the same day but got a reply that the system is down and the person who was attainding the call was not able to process the request. Told to me that it wil be elivered before 11:45 pm on 29th April 09. Then I checked again at 01:30 am on 30th April 09 but still there is no sgn of bill delivery. Again gave a call at that time and still got the same answer that the system is under maintenance actvity they can not see the call status. Told to me that it will be delivered to me by tomorrow morning. Then I checked again at 12:30 pm on 30th April 09 but even after several followup it was not beed delivere. This time I spoke to several peoples specially to Kiran Kumar and call ID is[protected] but till there is no sence of help from him. He guided me to Airtel Wbsite and registered me over there to check my bills online but I have not found the bills for the month of Feb 09 and Mar 09. In the drop down option for these two months here is no bill date available for my account. And after talking to Mr Kiran he commeted me that the bills will be delivered to me in 24 hours or as early as possible.

Note: Here just to mark one thing that even after lot of commetments by lot of peoples still bills are not delivered. After calling to customer care executive the repeated things I heard from them stating that the bills will be delivered to me in first 5 days then 24 hours then 4 hours and finaly as early as possible. Please note a complaint and make sure that the call can be closed with high priority.

Regards
Sujit

Hi,

Even after continous effort, my account is still not cancelled. It is been very frustrating for me, I have been paying the bill for the past 6 months WITHOUT USING THE MOBILE. Now I am in USA and I can NO LONGER USE THE SIM, PLEASE CANCEL MY ACCOUNT IMMEDIATELY.

From frustrated Customer
Srinath D

-----Original Message-----
From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Tuesday, March 31, 2009 10:24 PM
To: D, Srinath
Subject: Re: (Mobile No:=[protected] ) Cancel Mobile no - [protected], Mobile Account no[protected] Message From &lt;[protected]@Dell.com&gt; [REF:[protected]]

Dear Mr. Srinath,

Thank you for contacting airtel.

We understand from your previous interaction dated on 29/03/09, you have expressed your concern over the delay in disconnection for your mobile number [protected].

We understand your concern and will work towards to resolving the same.

Your concern for delay in disconnection has been registered and the Service Request number for the same is 27115885. We would revert to you by 13/014/09.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Mohamed
Customer Care Executive
Bharti Airtel Limited


---- Original Message ----

Hi, t
was not canceled and i was receiving bills and i could see that the connection is still in active state. I raised a complaint about this on 3 of February 2009, to the customer care center, Somebody named SATHISH from cancellation

department told me that it would be canceled within 24 hrs. On 12 march
2009 I
saw that it was still active, so I called up the customer care on the same day, they told me to clear the outstanding, WHICH I WAS NOT AT ALL USING, still I cleared on the same day through online payment and the call was transferred to same person SATHISH from cancellation department, he regretted for the inconvenience and again told that he would ask the concern department to cancel it and he assured that it would be cancelled within 24 hrs. It was deactivated the next day, however I could see it active state on 31st of March. Now I am staying in Nashua U.S.A and I will not be able to use the sim card nor talk to the customer care, I kindly request you to cancel my airtel postpaid connection immediately.

I am Nitin Anand R/o A-22-B, Tagore garden Extn. New Delhi - 110027.

I applied for a Airtel Landlione Connection with DSL on 15/03/09 and paid Rs. 700/- advance rental on request of your calling executive that it will be installed with in 2 days.

The CAF no. for this is 1668196.

I was having a Tata Landline no. with internet, but on the basis of this I instructed TATA INDICOM to disconnect there no., even they called me from retension department of TATA INDICOM for continuity of there services but I declined that too.

Now it's already 8 days and no Airtel no. installed at my residence address. I am in touch with Mr. Vivek of Airtel ( [protected] ) who gave me false committment everyday that your connection was installed today or tommorrow, today or tommorrow.

I REALLY GOT FED UP WITH THIS NONSENCE THAT A BRAND CALLED AIRTEL EMPLOYEES GIVING FALSE COMMITTMENT TO THE CUSTOMER REGARDING INSTALLATION OF CONNECTION.

Yesterday I launched a complaint in your customer care regarding this issue. ( Ref No.[protected]

Now just now I had a word with Mr. Shadab Ali ( AM in AIRTEL [protected] ) who told me that it's not possible for us to provide the Airtel connection due to problem in Digging or Wiring. When I told me that what can I do now he simply reply me Sir aap kuch or dekh lo. Is this a very simple reply from your end???

Now my question was that before signing the form I confirm that the broadband services are available in my area and your staff confirm me, Sir services are there and your connection will install with in 2 days, then why you taken a request for new connection and advance rental from me when services was not there????

On the basis of this I instruct tata indicom for discontinue there services now who the hell is responsible for that?????

It's not my fault, why your company taken the request and advance rental from me??????

I already wrote 2 times to Mr. Sunil Bharti Mittal regarding that but there is no action taken from company side, means no body take care of Customer part, they only know how to increase the Sale of the company and for that they can go to any extent like false promises, misguiding.

Regrds
Anand

i am being charged rs 10 every week for stardust -subscription pack on airtel wap despite repeated requests for unsubscription.i donot want to lose money for a service i did not subscribe to .Repeated complaints on this site has also not helped. i need thih to stop immideately. my cell no [protected]

I am a airtel service consumer and wish to unsubscribe to the "yzone" for which I am being charged Rs.30/- per month.

The link given in my sms from yzone - http://davincimobile.com/yzonesub/?type=unsub&f=r does not connect either from the mobile or from the laptop.

How and with whom do I resolve this problem?

Please help me. I do not wish to be forced to pay Rs.30/- every month and be unable to unsubscribe from this.

Regards

Soumo Chatterjee
Cell no +[protected]

I have submitted my documents for new connection of Airtel Prepaid No. [protected] to Airtel Outlet in Shopri mall in sector-61 Noida on 24.09.09, after four days they have barred my incoming and outgoing calls. I have maid request to the manager and I have submitted my documents to the outlet manager. But till date my number is not working. Now you are requested to please look in to the matter and resolve the same or arrange to refund my full amount.

I have tried to contact outlet manager Mr. Dheeral on [protected] but no responce. I have tried his number since morning on 30.04.09.

Awaiting your favourable reply.



Regards


S.B. Mudgal
[protected]
[protected]

I cannot unsubscribe astrology service from airtel.The number that i receive for unsubcription seem to be not existent.Please help me or i`ll have to diconnect my airtel sim card since they`re deducting Rs.30 every month from my balance.

know the full details of the number
Respected Sir.

As we lived in family, one airtel number is constantly annoying to my family as well as to my personal mobile number. Now, the stage is that it is very problematic for my family members (father, mother and sister). Even when i am at class the person is calling me. The number is active every week. So, it is my humble request to give the full details of the airtel mobile number. The mobile number is [protected] Even the call is coming at mid-night also.

So, pl give me full details to my mail id ([protected]@rediffmail.com).Treat, this is as my final step to stop the unwanted calls.
Treat this matter on urgent basis as the question is of my family safety.

sir
i have lost my cell phone nokia model no 3011,
with sim card -[protected]
the phone was lost in[protected]
the sim card was issu on VAISHALI MADHUKAR ATTARDE, from DOMBIVALI (E) - THANE.

sir i want to trace my phne, if any way is avilable plz give me and suggest me how can i lock my phne through or trace plz i am in tense so plz give me right way,
sir i want to re issue my same sim card how is it possible and plz give me the procudure and from where i re- issue my sim card.

I have call airtel customer care 121 many many time but no ans.

I have lost my nokia Mobile alongwith airtel SIM, I want to get it back and for the time being the SIM to be blocked for everyone.

Thanks
MAnohar Singh
[protected]


Other contact details
[protected]
[protected]

Hi,
This is Sachin K. Sharma. I would like to complaint about Airtel mobile Company. I'm using Airtel Sim Card last 8 years. Here it is my Number [protected]. Last 2 months im not able to use Airtel Live Service which is free. I have complaint many times on customer care center of airtel @ 121 but nothing is happening.

my airtel digital TV is not working since 26th of April 2009.
In this regard i had complained around 20 times but no solution has been
provided till yet. Moreover on 26th the customer care refused to take
complain and didn't provide me any complain no. Till today no solution has been
provided.
moreover initially they said that as per our records, your Digital TV connection is active and services are working properly.
but the problem was not solved so i complained again but no solution has been provided till yet.
on top that there is no feed back from their side. customer care refuses to transfer call to their senior authority.

I am not using Airtel Live but still from my Balance Rs 10 gets deducted every week and a message comes to me from 64611010 stating...Thanks for using (subscription, Text based services) subscription service on Airtel WAP. You 've been charged Rs 10.enjoy...

Please help me out, how to unsubscribe from Airtel WAP, I am really fed up with this Airtel WAP

Sir,
I'm an airtel pre-paid customer having mobile number [protected], i subscribed frenzo service almost 25 days ago and paid rs 20 twice for it, now since i'm not using that service i want that to be unsubscribed so that my balanced must not be deducted when the service is not in use.
Kindly suggest via e-mail or unsubscribe the service.