Airtel Complaints & Reviews

i am a customer fm mumbai, we hv come to bangalore for 2 months, so i went on 4th august 2012 and got 1 airtel sim card no.[protected] which is prepaid and 1 usb airtel dongle also prepaid and i hv submitted all the papers pertaining to the registration to the dealer/distributer and it was all activated with minutes but on using after 2 days we got a call and the mobile sim was disconnected and we were asked to bring again the papers and photos and signature , which we submitted again to the airtel main office in koramangala. and the mobile started working after 4 days. now my problem is i realised that the dongle which i purchased fm yr retailer/shop/distributor that my usb is expiring on the 21st august 2012 and the shop fellow told me that it is valid for 1 month fm date of purchase which is 4th august,2012. and when i went to refil at the main airtel they told me that the papers havent been submitted and that i hv to submit it once again.
i want you to please get hold of the distributer who sold me the sim card and the dongle on the 4th august and has also got all my papers , so why must i redo the paper work once again.
the shop which i got the sim and the dongle is in koramangala name of the shop is SHADOWS, #1, 3RD BLOCK, BDA KORAMANGALA, BANGALORE. AND THE SHOP OWNER IS NAME IS MR. NISAM BUT HE PUT THE BLAME ON THE AIRTEL DISTRIBUTER WHO IS MR. VINAY AND HIS MOB NO IS [protected] , ON DIALING THIS NO IT SAYS IT IS OUT OF SERVICE. THIS PERSON IS AN IMPERSONATOR AND HE HAS MY PAPERS FOR THE SIM AND THE DONGLE AND HE HAS NOT SUBMITTED TO THE AIRTEL OFFICE. HOPE HE HAS NOT GIVEN TO ANOTHER FAKE PERSON TO MISUSE OUR PAPERS FOR SOME FAKE SIM OR DONGLE. I WANT U AIRTEL PERSON TO LOCATE THIS MAN AND KINDLY TAKE STRICT ACTION AGAINST SUCH FELLOWS WHO ARE AIRTEL DISTRIBUTOR TO SHOPS IN KORAMANGALA. I AM ALSO PLACING THIS AS A COMPLAINT AGAINST AIRTEL FOR MY PAPERS WHICH HAVE BEEN GIVEN TO HIM AND I HAVE TO AGAIN SUBMIT THESE ONCE AGAIN. KINDLY CONFIRM TO ME.

Dear sir,

I rishi kunal singhdeo i have complaint from last fifteen days (15days) and no body is listening to my complaint. My airtel dth television in not working. First i have complaint from my mobile they said it was due to bad weather conditions. I waited


For three days and again i have complaint they said your airtel dth connection is in
Negative you have to recharge your television. I have recharge and still it not coming
And i have complaint for that also but no body is listening.

So, i have request you to look after my problem and try to solve it as soon as
It possible. My customer id is ([protected]) my mobile no - ([protected]).



Thanking you
Rishi kunal singhdeo
Dhenkanal

Hello,
I'm Balakrishna, Costumer of Airtel mobile service and My Phone# [protected].

I'm purchased new Sony Xperia "S" on the box one log is pasted saying that Airtel 3G offer "The offer will be automatically provisioned through Over-the-Air platform within 48 hours of inserting the SIM into the handset. Offer valid for airtel prepaid and postpaid customers. Post free data limit, browsing charge of 3p/10KB (3G circles) /10p/10KB(2G circles) apply. Offer valid till 31 Aug '12 for eligible customers. For details, visit www.airtel.in or call 121"

I inserted my Airtel SIM ([protected]) on new Sony Xperia "S" first time. After waiting 24 hrs I called to customer care executive about offer, He replied wait for more 24 hrs. I called again customer care executive after 48 hrs(Total) on 15-Aug-2012, He taken complaint Ref: CBNRA[protected]. Problem not solved. They discounted customer care service on my number. I went again to Customer Relationship Center on 22-Aug-2012 and from center I talked with Pagadam(Executive). Pagadam replied saying that Offer is not there on the mobile and we not provide any offer. Please help us to get my offer ASAP.

Offer details please check on below link(its official Airtel website):-
http://www.airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/forme_newuser/mobi...⇄


Thanks and Regards.
Balakrishna B

Dear Sir,
I am Dhaval Shah, using airtel from last 2 months. I have activated Mobile internet. Yesterday night, at 11:50 pm i was chatting on Facebook. Suddenly i got a message "Thanks for downloading randeep sunny from airtel. You have been charged Rs 99.0". And my balance was reduced by 99 Rs. I don't know how can Airtel cut my balance 99 Rs, without doing any thing. I was just using Facebook, & this type of message came.
Even then, i tried 28 times to call on customer care on 121 & [protected], but could not connect to customur care executive.
Dear Sir, i need my balance back, because i did not do any thing, & my balance was reduced. Please do needful, or else i will have to change service provider.

Sir,
I having your broadband service and i have plan of "TURBO 75 GB Rs. 1699. In which its properly written that you will give us the speed of 4mbps which you were not giving us.
will you solve this problem soon because it creating so much problem for me. If you not going to solve this problem than i have to go for some another network connection.

Dipak Kashyap
User Id- [protected]
A/c No.- 4249464
Address- E-155 1st floor
Beta-1
Greater Noida(U.P)

I have take lapucard Mob no. [protected] from pd marketing on 17/08/2012 and all document at airtel relationship center at bapunagar but lapucard not active. when i call on 123 alltime say submit document, Mr parth of airtel relationship center not talk properly this matter & I am also talk Mr Chintan Pandya of airtel dth sales executive but problem not solve till date

please do needful

Sanjay Keshavlal Darji
[protected]

Dear Responsible Authority,

I am Mr. Tapas Kumar Maity, a Airtel Corporate User Scince 2000.

I am using Postpaid and also Prepaid No.In my name one no [protected] is not use few month due to some unavoidable circumstances.
Currently when I going nearest Airtel Shop,Mr Ashoke said due to unused this is permanently BLOCK.I am a businessman.Many of client know this biz-number.

My humble request to you that,Please arrange my previous no.I am waiting for your positive response.

I am really grateful to you if you arrange the same.

Thanks and regards ,

Tapas Kumar Maity
[protected]
[protected]

If you dont mind you can call with my PA-
Kausik Panda-[protected]

to-day i visited the air-tel office at Jalandhar to deposit my bill payment and the person sitting on the cash counter in Jawahar Nager office of the company refused to accept the payment on the ground that they have given the contract to outsider for payment of bills . i did not make the payment as the person collecting the payment was giving the receipt of Kailash stores which does not indicate that they are the representative of the company.

i take up the matter with mr. NITIN who has given me the understanding that he is the person responsible for the issue and assured me that he will also solve my complaint regarding charging of PC secure by the compnay. by the time i can write the complaint he skipped from the office and there was no body to take my complaint .

after waiting for about half an hour i came back as nobody was there to receive my complaint.

i wouldlike to mention here that Mr. Nitin informed me that to cut the employment cost the company has given the collection work to some outsider as such i can deposit the same with them. since they were issung the receipt of kailash Store hence i did not make the payment. it is the duty of the company to inform the customer well in advance that they have changed the system of collecting the bill payment which was supposed to be informed with the bill. as such any delay in the payment of my Tel Bill[protected] is due to the fault on the part of the company.

my PC secure facility may also be withdrawn with immidate effect.

rgards
rajni sharma

hi
I am B.Rajarajan, customer of Airtel. My mobile number is [protected]. I am using Airtel network for past 8 years in airtel pre paid [[protected]]. I have purchased a new post paid[[protected]] from airtel before 9 months. I had requested to issue me bill for post paid number by post, but nobody had taken any action regarding this issue. Importantly we had not even received a single bill for that number yet and also i had paid all my bills regularly. This issue is showing the irresponsible nature, that too for regular customer.

Sir
I am sherin Antony using SIM of airtel since 2009.phone no. Is [protected] and SIM card no. Is[protected] H4-WD. On last April 28th I came to Oman and at that time thisSIM has a balance of RS 65 and last month I lost this balance due to some technical reasons . I didn't make any calls in international roaming.
Please refund this money as soon as possible.
Thanking you
Sherin Antony
[protected]@gmail.com

Hi,

Am Dhanish from chennai, I made a purchase of Airtel Digital HD box as a multi connection add on to customer id [protected] by calling 12148 ( Airtel Direct Sales over Phone ) on August 14th. I Spoke with Indirajit and paid Rs.2120 using credit card via IVR. Reference no of transaction is 20926439. Indirajit promised installation will be done within 48 hours. But still now no action has been taken, did not even got a confirmation message/acknowledgment message for the payment made.

I tried calling lot of times to 12148 and they have been promising installation will be done in next 24 hrs but no response after that. After 3 days of continuous calling, i was informed that i need to reach 12150 to get it installed. I was unable to reach indirajit after the payment.

Then i started calling 12150 for about 20 times till today. I have spoken with executives like neethu,bala etc etc... The worst part is the call got disconnected after problem explanation and callback was promised every time but no call back received.

I am really frustrated with the customer service provided by AIRTEL, its very irritating . I don't know what has to be done next to get the installation done. Anybody please help me out.... My contact no is [protected]

This is regarding the postpaid numbers [protected] using for 3G internet connection.From last 8 days my Internet is not working. When I Dial it shows connection terminated.
From 8 two days I am made several calls to airtel Internet customer care and postpaid customer care but I am not getting any valid response from them. Some times they saying my number falls in east UP and telling me to call another customer care and some times they saying system is not working.
Even worst is ,they are refusing to give any complaint number.
I tried to register my complaint online on airtel web site but it says service is not workking try again latter.Even I mail my complaint on 'Airtel.[protected]@in.airtel.com'; '[protected]@in.airtel.com' but no response.Now I donot know where to put my complaint ?

Set top box of ID [protected].we r not getting proper signals for past week.we have given complaint but there is no response from customer care.please resolve it. contact no:[protected]

Sir i am airtel network user and i complain book against unwanted services activated by customer care.music store activated and every day change 5 rupees .i want please stops immediately such type of services .
my mob no [protected]
my name Gyanchand Prajapati

A letter to Mr. Sunil Mittal:



Phone Number:[protected]
Alternate contact number : [protected]

This is a complaint regarding my broadband service. I'm controlling really hard not to use capital letters and abusive words. I'm this close to breaking my laptop due to the amount of frustration your service has caused me.

I've been an Airtel user for past 5 years and 4mbps user for more than 2 years now. For last few months, an annoying SmartBytes upgrade pop-up has been showing up randomly when I'm browsing.

This hinders when I'm sending an email, making a payment, normal browsing, and even when I'm playing games. It ruins the overall browsing experience.

I pay to use Internet, however, it feels like you don't want me to. Over the past few months, I have been advising close friends to not go with Airtel due to absolutely pathetic customer care. I've contacted all possible mediums, and even consumer court forum. I'm helpless, and looking at the way your company is progressing, I guess arrogance has taken the better of you. I'm lucky that I don't use your mobile services because I've been hearing nothing but complaints in that too. However, my current issue is with your annoying popup.

Are you lacking developers? Don't you have anybody with enough programming skill to remove this popup? Why are you so hell bent on advertising?

I'm afraid that this email won't even reach you. But still, I have to do what I have to do.

I hate Airtel now. I was your unofficial brand ambassador an year back, but now I am doing whatever I can to make sure you don't get broadband subscribers. You are on the top right now, but I curse you that you will fall down so hard that one day, you will realize how much pain and agony you are causing your customers.

- A disappointed customer

This is Sudhir Dhingra. I have been using the internet services of Airtel for the past 3-4 years. Till 6th of july, I was quite satisfied with the services provided but since 6th July (my first complaint registered) I am facing problems.
On 6th July 2012, i had registered complaint with the airtel customer care regarding frequent disconnection of interenet services. i am unable to use my internet services properly because of this problem. in response to my complaint, airtel sent their linemen thrice & once even changed the cable & made necessary adjustments/ corrections but without any satisfying result till date. the linemen & customer care admitted that the problem is at the airtel's part. i have made atleast 10-12 complaints during this period but it seems that this problem is not going to be solved.
so now, i want to discontinue with these internet services, so its requested to kindly disconnect the services & give the final bill. also its requested to consider this problem while finalising my bill as this was also said by the customer care centre people that if i am not getting proper services then i wont have to pay the bill as the problem is on airtel's part (since i havent got the proper services during these period, i wont be paying the bill for the time i havent use the internet services properly).
i am a regular user of these services & require the same in future as well, so you are requested to solve this issue at the earliest.

my last complaint no is 20529274

thanks & regards
Sudhir Dhingra
[protected]
Mobile no [protected]
Email Id : [protected]@gmail.com

I, Mr. Hiralal More, Ph No (LL[protected], a custo,er of your Airtel Broadband Service, wish to file a complaint regarding:
1. Unwanted packages like 'Zapak', 'Games' etc which were activated by the Company without prior consent
2. Billing for the same from February 2012 to June 2012 which amounts upto Rs. 3000/- including service tax.
3. Constant 'Countdown' SMSes regarding activation of the same with no options or guidelines to help deactivate before commencement of the service.
4. No call assistance, no permission to see the concerned authority in person at Pune Main Center, Swargate.

I therefore request humbly to please deactivate all of further unwanted or unsubscribed services activated without my consent also requesting waiver of the payment paid (including Service Tax) for the above term in the next billing cycle. Kindly let me know of the remediation at the earliest.
May I request you to keep in mind that any delay or ignorance of the above complaint, accounts for the Company being qualified for a Criminal Consumer Case.
Looking forward to your co-operation.
Thank You.

Hiralal More.
District Superintendent of Land Records
email: [protected]@gmail.com

plase find this mobile number and send me his detalis name and addres[protected]

Dear Sir,
I have Airtel Prepaid mobile connection my Phone No. is [protected]. Last one month onwards I have noticed that Airtel is deducting money apart from call charges, which is not acceptable. I have not activated any value added services. I am very disappointed about their services.
So, please grant my complaint for airtel services & take them affective action on it.

Regards,

Vijay

This complaint is on the Airtel Relationship Centre in Alwarpet, TTK Road. I submitted a request for MNP to move from my existing Reliance GSM prepaid to Airtel prepaid. Per the process, I submitted the required documents at the centre on June 16th and was told that I would get a response/SMS from Airtel in a week. 2 weeks passed by and I did not hear back. My number continued to be with Reliance. I called up Reliance call center and spoke to the customer service reps for more than an hour. They could not diagnose the issue, they insisted the error was on Airtel's side and that they had not received any communication from Airtel. I called up Airtel call center, and again spoke to multiple reps and managers for over an hour. They were helpless since the number was not registered in their network/database. They suggested that the best way was to go back to the Airtel center where I had submitted the forms.

So, I took some time off work and stopped by at the Airtel center. This time, they said that the UPC code had expired and that they had to re-submit the request. I provided them with the updated UPC code and continued to wait for a week as they assured me it would be sorted out. This time, I noted down the phone number of the rep, Diwakar. 10 days passed by and still no response. I was furious. I complained to Airtel_presence on twitter and called their Nodal office number too. The reps seemed to be clueless about the MNP process and were not helpful. I continued to call Diwakar. After 3 calls in a single day, he responded saying that there was some error in processing the request. It could only be resolved if I went down to the Airtel office personally in Egmore. This was outrageous and I reasoned with him that I don't have the luxury of time to do that and requested the phone number of a personnel who can help at the Egmore office. He said that following up on the phone will not work and also went onto suggest that I should take permission out of office for few hours and go over to the Egmore office.

I really wish I had recorded the conversation so that Airtel understands the kind of customer service they provide. This was disrespectful behavior and I was taken aback. Pursuing this issue further would only result in the waste of my energy and time, so I did not. But I wanted to highlight it to other consumers so that you can be more cautious while dealing with them.