Airtel Complaints & Reviews

Dear Sir/Madam,

Today date - 15th Jan 2011, I have charged 60INR for data services. I didnt make any request for this, or even I didnt get any confirmation from them that should I activate or want to use this service.

This is really frustrating and after talking to AIRTEL CUSTEMER care they simply said they cant refund it and I had to use this service.

It is really embaressing. I suggest no body to use AIRTEL's service, We should be thankful to MNP now.. guys change your AIRTEL number. I am really irritated now. I am not sure if any thing can be done for this.

Dear All,

Today i m writing becoz to express my feelings. I receieved call from AirtelPerson Says that he is in Highcourt Section -6

Conversation:
He said that i didn't paid the bill on my landline no : 40062481

I was little surprised to hear that as they called me after 1 yr (recd call on Dec 9th2010)

I said i already paid the bill and he didn't agreed for that and he said if i don't respond quickly the case will be submitted to the judge for final hearing. Also he referred someone she is a lawyer - I contacted her and i said that i haven't recd any kind of legal notice and also i mentioned that i paid the bill. She is shouting and said that i need pay other wise she cant help me. She has given me 1 hr time to do so.

---- I didn't know what to do as i know i already paid the bill but due to my neglegence i left it some where as its already a yr i dont have any clue regarding the bill receipt.

Today 25th Jan 2011 again i recd a call and he said the same again

i M Sure i have cleared the dues one of the airtel person came to my place and he has collected the dues but they are saying that it was not updated and i need to pay.


Can u please guide me ???


Sri
[protected]@gmail.com

I had given my landline set for repair on Dec 24th and was assured with in a week it shall be repaired and sent back to me but after 3/4 reminders also as of today no information is available to me when it shall be returned to me. The local guy Mr Shambu of dwarka comes out with some excuse or the other every time and blames airtel for it. I need my phone duly repaired back as i hv paid for it and if airtel does not want to give is back then i must get the compensation or refund for it. My contact no is[protected] for further contact sanjay kapoor

Hi,

I am receving missed from many number which belong to J&K.
I have been receiving missed calls from past 3-4 months. I have complained about this (4-5 times) to Airtel Customer Service Centre on 121. But they said that they cannot do anything in this matter and I need to activate Call Manager.
I request you to please block the following numbers:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]


Regards,
Vishal Gawai,
Mobile: [protected].
Noida, Uttar Pradesh.

Dear sir,
I am a airtel user since for past 5 years. Recently I have sifted to Kamothe - Sector 35 area .(owned a flat).
Unfortunately airtel network coverage is very low which is causing frequent call drops.
I have tested other operator (Vodafone, Docomo, uninor etc) network coverage, which is full and consistent.

Is there any way you guys can resolve my problem.
The only other alternative witch is left for me is to adopt MNP and migrate to Vodafone or DOCOMO.

Please let me know what it can be done from your side?

Regards,
Vilas

Sir,
My mobile number is [protected].From yesterday i'm getting unwanted calls and vulgur messages from number [protected].Please see to this issue.

SirMadam,

My no. is [protected], On 23 jan 2011, i had Rs= 25.72 on my account,but during evening when i checked my account balance,it was Rs= 15.72.Unnecessary Rs= 10 is reduced from my account. At 7:16 pm,i got a sms from AD-54321 in which it was written that i had been renewed for Supermodels_ Wap_Shortformats subscription service from airtel.So without any subscription from my side this service is activated on my number by airtel and Rs= 10 is reduced from my account.I am in roaming so i am not able to contact with customer care,so i want you to check this matter at your level and return me my unnecessary reduced balance i.e., Rs= 10 and Unsubscribe this service.

thank you

Hi,
I am using the airtel and I want to port out my airtel no. but when i am generating UPC ( unique porting code ) they are not providing me the UPC code & the error which is coming

You have entered an incorrect code. SMS PORT <your 10 digit mobile number> to XXXX and initiate a new port in request.

I lost all of my balance up to 100 RS. for this messages. Called up customer care lot of times and did not get any good response..and they are just keeping the call on hold for sometime and disconnecting the call.. I dont know what to do now?? any one can tell me if there is any other way to get the UPC code please????

Dear Mr. Dakshina Murthy G R,
The mail I had received from you informing me that appropriate action will be taken on 08/11/2010.
Now it is more than two months after you had promised & nothing has happened & still my SMS's are bouncing , thanks to your largesse in sending the junk messages which is pissing me off every day.
Not even single soul in your company has bothered to solve the customer complaint which shows the sad state of affairs and apathy towards customers.
I think number portability is the only solution.
If who ever is responsible who has the guts to solve the problem may reply to this mail, other wise they will be only filling my mail box space with auto / standard / use less replies which does not make any difference to the customers.





[protected][protected][protected][protected]

Quoting [protected]@airtel.in:

Dear Dinesh Shenoy,

We regret the inconvenience caused to you.

We understand from your previous interactions that you have expressed concern over Promotional SMS to the mobile number [protected], we would like to inform you that the issue has been escalated to concern department and they are working on the same and shell revert to you at the earliest. For further assistance call 121 from your Airtel mobile number.

Assuring you the best of services.


Yours Sincerely,

Dakshina Murthy G R
Enterprise Services - Corporate.
PS: In case you require any further assistance, please
Ø Call[protected] National Toll Free Helpline (From Airtel Phones Only)
Ø Call[protected]Toll No.) - from Non Airtel Phones
Ø e-mail at [protected]@airtel.in


[protected]Original Message[protected]
From: dinesh.[protected]@bpl.in
To: [protected]@airtel.in
Cc: [protected]@airtelindia.com
Sent: 08/11/2010 01:43:25 PM
Subject: Re: FWD: FWD: FWD: NDNC REG NO. W[protected] [|BAL|Qrc2147367|]

Dear Mr. Dakshina Murthy G R,
Thank you very much for your response & I acknowledge your reply.
After escalating the issue to concerned dept please let me know when exactly
this will be stopped because this is real nuisance.
Reg.


Quoting [protected]@airtel.in:

Dear Dinesh Shenoy,

We regret the inconvenience caused to you.

We understand from your previous interactions that you have expressed concern
over Promotional SMS to the mobile number [protected], we would like to inform
you that the issue has been escalated to concern department and they are
working on the same and shell revert to you at the earliest.

Assuring you the best of services.



Yours Sincerely,

Dakshina Murthy G R
Enterprise Services - Corporate.
PS: In case you require any further assistance, please
ÿ Call[protected] National Toll Free Helpline (From Airtel Phones Only)
ÿ Call[protected]Toll No.) - from Non Airtel Phones
ÿ e-mail at [protected]@airtel.in


[protected]Original Message[protected]
From: dinesh.[protected]@bpl.in
To: [protected]@airtel.in
Cc:
Sent: 07/11/2010 10:46:34 AM
Subject: Fwd: Fwd: Re: FWD: NDNC REG NO. W[protected] [|BAL|Qrc1930667|]

TILL DATE NO ACTION IS BEING TAKEN ON PROMOTIONAL SMS, WHO ARE RESPOSNSIBLE TO
ACT UPON ?
WHAT EXACTLTLY IS THE ISSUE IN STOPPING THE SAME . YOU ARE HARASSING THE
CUSTOMERS & TESTING THEIR PATIENCE

You will be forcing me to take the matter to consumer forum, Department of
Company affairs & to TRAI

----- Forwarded message from SHENOY -----
Date: Mon, 11 Oct 2010 21:46:43 +0530 (IST)
From: SHENOY
Reply-To: dinesh.[protected]@bpl.in
Subject: Fwd: Re: FWD: NDNC REG NO. W[protected] [|BAL|Qrc1930667|]
To: [protected]@airtelindia.com

As per instruction from Swathi K B, Enterprise Services - Corporate. mail is
forwarded
Regards


----- Forwarded message from [protected]@airtel.in -----
Date: 11 Oct 2010 09:48:32 +0530
From: [protected]@airtel.in
Reply-To: [protected]@airtel.in
Subject: Re: FWD: NDNC REG NO. W[protected] [|BAL|Qrc1930667|]
To: dinesh.[protected]@bpl.in

Dear Dinesh Shenoy,

We understand from your previous interactions that you have expressed concern
over Promotional SMS to the mobile number [protected] and poor services extended
by Airtel Relationship Center executives.

We regret the inconvenience caused to you.

We request you to kindly e-mail to [protected]@airtelindia.com or contact Prepaid
customer care [protected] for further assistance.

We regret for not meeting your expectations at this moment of need.

Assuring you the best of services.



Yours Sincerely,

Swathi K B
Enterprise Services - Corporate.
PS: In case you require any further assistance, please
ÿ¿ Call[protected] National Toll Free Helpline (From Airtel Phones Only)
ÿ¿ Call[protected]Toll No.) - from Non Airtel Phones
ÿ¿ e-mail at [protected]@airtel.in



[protected]Original Message[protected]
From: dinesh.[protected]@bpl.in
To: [protected]@airtel.in
Cc: sunil.[protected]@airtel.in
Sent: 10/10/2010 10:17:25 AM
Subject: Fwd: NDNC reg no. W[protected]

Sir/ Madam,





ISSUE SENSITIVE / CRITICAL/ LONG PENDING.

Further to my mail dated 26.07.2010 regarding NDNC reg no. W[protected] dt.
22.05.2010 , I would like to share the following.

Even after sending mail to nodal.[protected]@airtel.in ,
appellate.[protected]@airtel.in , care.[protected]@airtel.in , [protected]@airtel.in
,

till date my problem is not solved except for auto reply and people
responsible to act are content with that.



Now I would like to share that I am also a share holder your esteemed
organization



It is ridiculous to know from your own employees (even at different Airtel
offices in Bangalore) that NDNC is the issue which they will be not be able to
help & they them selves s are the victims of junk messages & are not able to
stop.

If the customers are flooded with junk messages, even after customers request
if telecom operator is not able to stop the same then I think I have to take up
the issue with different level may be with consumer forum, management or TRAI.




I want action towards this mail & not auto reply.




CC to : Sunil Bharti Mittal, Chairman & Managing Director,


Reg Office , Bharti Airtel Ltd, Bharti Cresent, 1, Nelson Mandela
Road, Vasant


Kunj, Phase 11, New Delhi ÿ¿ 110 070




----- Forwarded message from SHENOY -----
Date: Mon, 26 Jul 2010 14:11:22 +0530 (IST)
From: SHENOY
Reply-To: dinesh.[protected]@bpl.in
Subject: NDNC reg no. W[protected]
To: nodal.[protected]@airtel.in, appellate.[protected]@airtel.in,
care.[protected]@airtel.in, [protected]@airtel.in

Dear Sir,
I am having prepaid connection under mobile number[protected]
I had registered my number for NDNC ON 22.05.2010. The reference number is
W[protected]
Even after registering for NDNC I am continue to get promotional communication,
which I had not opted for.
Even after contacting your reltion ship centre in 6th Block Rajaji Nagar,
Bangalore nothing has changed.
Request you to please look into the matter & do the needful.
Also at this juncture I would like to brring to your kind attention that
service in 6th Block Rajaji nagar relation ship centre is very poor.
To respond to customer they take hell a lot of time & I confirm that it is not
a stray incident, especially in the pre paid counter people have to wait
for long .
Some time the reasons cited will be silly, like to talk to custermer care in
hot line they say phone battery is down or they will not feel the persons
presence in the conunter.( in one instance I waited for more than 30 minutes to
get an audience)
At least as a custermer we have a right to be heard in the first place, man
management comes first & problem solving next.
Hope this complaint will not go unanswared.
With Warm Regards
Dinesh Shenoy M


----- End forwarded message -----

--

Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.


----- End forwarded message -----

--
Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited


----- End forwarded message -----

--

Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.



--

Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




--
Regards

Dinesh Shenoy
Manager Accounts
BPL - FTA Energies (P) Limited

Sir /Madam,
My name is Miss Ramya Krishnan.
For a 1 min 30 sec call I am being charged for 1hr 30mins in my Dec'10-Jan'11 bill (Bill No.[protected].
Call charges are Rs12/min. Two calls were made on the same day.
One at 8:39:18am and another at 8:40:32am to 5664474 on the 1st of Jan 2011.
The 1st call was charged Rs1080 for 1hr 30 mins.
The 2nd call was charged Rs36 for 2 mins 37 sec.
Thought the difference in time between both the calls is 1min 12sec.
Excess charges are been charged to me.
It is also not possible to have both the calls simultaneously on without call conference.
For which I was not charged any call charges.
I have made complaints for the same which was registered with reference nos.35288500 on 14 Jan 2011 and 35323364 on 17 Jan 2011.
The bill was generated on 12 Jan 2011.
I was given a rebate of Rs36 only.
I am not happy with the way the situation was handled.
Please reimburse the excess charge along with the tax charged.

Regards,
Ramya Krishnan

Hi

I am not able to send SMS on Toll Free No's from my Airtel No.
I still have a balance of Rs0.35 (which is almost zero as per condition mentioned on Daily Newspaper Times of India and Navbharat times) but still i am not able to send SMS on TOLL FREE NO. 1900
I AM ALSO NOT ABLE TO CALL ON ANY OF THE TOLL FREE NO. to know the MNP -UPC Code from Airtel.

Yoy want me to recharge my cell again with Rs .20 to send just one message on toll free No.
WHAT A JOKE..
Regards
Vineet
[protected]/[protected]


[protected][protected][protected]
Dear Vineet Bhatia,

Ref: Email dated 22/01/2011, expressed concern aregarding Mobile Number Portability for your mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We request you to recharge your account and send the message as per the format given below

As per TRAI guidelines, to avail the MNP facility a customer needs to fulfill the following eligibility criteria:

Customer should be present on existing service provider network for at least 90 days.

There should not be any complaint/case pending in court of law with regards to the number one wants to port out.

Request to port out the number should be for the same service area as inter circle mobile number portability is not available.

The number should not be under contractual obligation with Airtel e.g. company owned company paid accounts.

There should not be any ownership transfer request in process for said number.

For your reference, the MNP procedure is mentioned below:

Generate Unique Porting code (UPC) by Sending PORT < Space> and your and send it to 1900. E.g. PORT 9810XXXXXX. Charges of SMS are applicable as per tariff plan opted by you. You will receive an auto revert message from 1901 giving an 8 digit alpha numeric unique porting code along with an expiry date.

Once UPC obtained, you have to approach the new service provider of your choice and obtain CAF (Customer Application Form) and porting form.

Submit the duly filled CAF and porting form along with requisite documents (Photo Id Proof, Residence proof, 2 photos, last bill copy in case of postpaid number) to the chosen service provider.

Rs.19 fees (As defined by TRAI) need to be paid while submitting documents.

Please note the above exercise is to be completed before the expiry date of mentioned along with the UPC.

Obtain new SIM card from the new service provider.

New service provider will take 7 days to process your Port-In request. (Sunday is non working day). During this process, you will be able to use your mobile phone as usual.

New service provider will keep updating you via SMS on the progress made and intimate the date and time of porting on your mobile phone. Replace the old SIM with the new SIM provided after the specified date and time. There will be a black out for only 2 hours and the same will be communicated to you through SMS.

We further like to inform you that once you have chosen to move -out you all current benefits of rate plan applicable on your number will be withdrawn. Since SIM Card will be changed, you will be required to move contacts to new SIM card. Also after port out in case you wish to come back then as per process you cannot shift the operator before 90 Days.

Please note that customer can withdraw the porting request within 24 hours of applying. Airtel as an organization believes in providing customer satisfaction. We earnestly hope that you will reconsider your decision and provide us with an opportunity to serve you again.

You may also visit our website www.airtel.in or dial[protected]Toll free) to know more about MNP.

Only one airtel network enjoys the trust of 150 million people. It is this trust that makes us India's no.1 network. Whether its for our network coverage, customer service or innovations, across the country everyday more people chose airtel. We are indeed privileged to have you as part of our family and look forward to your continued association with airtel.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,

Saurabh Ranjan
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Cc: [protected]@gmail.com
Sent: 22/01/2011 17:12:02
Subject: MNP-Mobile No. Portability Issue Not Resolved

Hi

I want to switch to MTNL because of its Attractive Plans and Free MNP service
but AIRTEL IS NOT ALLOWING ME TO DO SO.
I have tried to send SMS on 1900 (Message Details: PORT [protected]
begin_of_the_skype_highlighting [protected]
end_of_the_skype_highlighting)
and
I have also tried to send SMS on 1900 (Message Details: PORT [protected] begin_of_the_skype_highlighting [protected]

dear sir/madam I beg to say that i am using the air tel broadband service but unfortunately from last three months i m not getting my paper bill so how can i pay my bill or how can i know the description of the bill .Now the customer care representative says that your home was locked but it is not happen oftentimes so please kindly deduct the extra charge which is included in my bill.I hope you eill not frustate me or just help me out .Please kindly intimate me so that i can pay my actual bill as soon as possible.Thank you very much .please do that.

We took a DTH TV connection from Airtel DTH and the customer ID is [protected] in the name of Vivek Gautam / Charu Sharma. This connection stopped receiving signals nearly a week back. There is NO response from the customer care despite numerous phone calls and assurances, one stupid technician visited and started asking for torch, wire etc and then never returned. People over phone haviong been bluffing and as a result we are just waiting at home, wasting the weekend without TV,,waiting for the repair team.

The worst part is that the customer care no 12150 does not have any way to get in touch with the officials and has no option for complaints and only speaks about account balance and additional top up charges for viewing cricket etc. This is ridiculous and needs to be taken up at the highest level as we have wasted our time effort emotions and money for such a useless service which needs to be deplored in the strongest words.

Please see if you can do something.

Regards,
Vivek Gautam / Charu Sharma

I bought an Airtel DTH DVR box and connection about a week back (Jan 10th 2011) from a local retailer in Amar Colony Market. The installation and everything was okay. The Airtel guy charged about Rs 700 stating that he needed extra cable. I didnt complain. However, the horror story started right from day 1. The DVR STB is so slow that its practically unusable. I changed the batteries on my remote since the call center guy advised me to do so. But that didnt help. Couple of guys came to try and trouble shoot from Airtel but couldnt do anything. They gave up finally saying that the STB is slow since it has a hard disk and all sort of technical jargon. Even the technician tried navigating the channels using the remote but everytime he pressed "OK" to select a channel, the box took him to the Games menu.

I am surprised that no one else has any complaints about the slowness/glaring problems of the device and that makes me think that I was fleeced by Airtel who gave me a malfunctioning, broken worthless STB and now refuses to replace it even though its just been a week since I purchased it. I went back to the retailer to return the box and get my money back, but they completely washed their hands off. No help from there either.

The situation is so unbearable that many times I'm just tempted to take my remote and throw it at the television. I am as frustrated as frustrated can be. I want Airtel to take some responsibility and either 1. say that their DVR STBs are not up to any standard o[censored]sage or 2. Replace the box and fix the problem.

If the quality of the STB is like I described above, then I'm afraid I do not want the product and want my money back.

My customer a/c Id is [protected].

PS: I hope others reading this review make an informed decision and stick with one of the other companies that provide Digital TV service and DVRs.

-S Ganguly.

Dear Sir,
my self Shahid Noor cell No.[protected] Region-UP(West)
i just inform you,mobile office setting not recived last 4th days,
many time i trying to call 121 or 12118 but nobody solve my problem,also recieved deffrent deffrent answer from your coustomer care,bt not solve my problem,

sir my company providing me Nokkia E-72 for tracing the mail any side any where but now i m helpless becoze that service not activate to my cell phone

awaiting ur reply
else i will quit to airtel.

regards
Shahid Noor

In my case i had to shift my house to a new locality and so requested airtel broadband team to shift my connection to new location and also disconnect the connection until i get settled in new locality. The request was raised on sep18 2010 and i shifted my house. Airtel people took nearly 1 month to confirm that there was no line at my new locality so they have to close the request. The request was finaly closed on Oct 30. Everything went on well and suddenly on Jan 20 and say that i had not paid the OCT 2010 bill and they have served me a legal notice. The fact of the matter is i did not get any legal notice at my new address even though i had update their database with my new address. The lady from Airtel legal calls me on Jan 20 2011 evening 6:10 pm and tells me that i have been served notice and i had to attend a hearing in local adalath next day which is Jan 21 at 11 AM. There was a heated discussion between me and the airtel legal department whether there was any usage of internet in month of oct. Even after repetedly saying that i have not used the internet the legal department did not agree on me. they spoke in such a way that i was a cheat and i had to pay the bill. Always she(legal dept) had to say is that they have record of me using internet usage in OCT. I did not have any option then attending the next day hearing and proving my point. Also i had raised a complaint to airtel to know whether there was any internet usage on my name in OCT 2010. That night at home was nightmare Everyone trying to convince each other about the legal notice..

As i had a important meeting to attend on jan 21 i had no option then send my father( a retired defence ex-service man) with all the proofs i had to prove my case. My father went to lok adalath at 11 AM and waited for 4 hours, and finally he was told that they did not receive any notice on my name. And at the same evening i get a call from airtel saying that they verified the records once again and found that i had not used the internet in Oct.

I had great respect for AIRTEL for their services, but after this incident i have decided i will never use their service.

Please register a complaint for summoning me without serving any legal notice and harasing on phone.

Hi

I want to switch to MTNL because of its Attractive Plans and Free MNP service but AIRTEL IS NOT ALLOWING ME TO DO SO.
I have tried to send SMS on 1900 (Message Details: PORT [protected])
and
I have also tried to send SMS on 1900 (Message Details: PORT [protected])
to know my 8 digit UPC (Unique Port Code) code but the message is not reaching to it's destination.
I have tried the same procedure for 8-10 times but of no use.I always got the message that''MESSAGE NOT SEND''
I HAVE COMPLAINED THE SAME TO MINI STORE OF AIRTEL SECTOR 7 AND CUSTOMER CARE .
As per the Newspaper name mentioned above we need to zero our balance as the same will be lapse after swiching to other subscriber.NOW THE PROBLEM IS THAT I AM NOT ABLE TO GET UPC CODE due to zero balance.
K
KINDLY REFER TO THE NEWSPAPER MENTIONED ABOVE AND DEAL ACCORDINGLY .
I AM COMPLETELY FED UP WITH AIRTEL SERVICES AND WANT TO SURRENDER BOTH OF MY AIRTEL NUMBERS BUT YOU PEOPLE ARE NOT ALLOWING YOUR CUSTOMERS TO SWICH TO OTTHERS AS PER M.N.P.

As per the Newspaper ''Navbharat Times ''dated 21/1/2011 i tried switching procedure but Airtel is not allowing me to do so.

Kindly Expidite.

Regards
Vineet Bhatia
[protected]
[protected]

Hi,
It has been a nightmare to get a resolution from Airtel. I have been a customer of Airtel (Broadband Service) for the past 3 years. I happened to notice a new and a better plan and wanted to switch onto the new plan. I have received numerous phone calls telling me that the bill is correct but I have been disputing it since the policy was never made clear to me and now I am being asked to pay the bill for the mistake/crime I have not done. It has been a month and I have not received a resolution.
I am not in agreement with the current bill amount (bill number[protected] and I need the adjustment in this bill. I had migrated on to Rs. 799 plan from November 30th 2010. With this migration I should have the download limit of 4983 MB (546 MB for 1st 4 days and 4437 MB for next 26 days). For an excess download of 284 MB I should be paying Rs 57 (284xRs0.20). My bill should have been -> Rental - Rs. 796.07+ Rs 57 + Tax = Rs. 941. I don't know how this huge bill has been calculated and nobody made me aware of such calculations.
After filing the complaint I had received a call from Rahul (Airtel representative) explaining me the bill as per Airtels Pro-ration policy (which is neither explained anywhere nor told), however, I kept telling him that the same explanation is not given anywhere and nobody has ever told me the same. He informed me that such things are not explained over the phone since it will take 1 hr 30 minutes for the Airtel representative to explain this to the customer and 15 pages on the bill. I told him that it is the companys responsibility to inform the customer about the pro-ration of bills (with working example). The customer should be made aware so that he can plan the switch to another tariff plan accordingly and not run into huge bills with no customers fault. Also, I did pay Rs. 2288 last month since I knew that was due to excessive usage. If I would have known that pro-ration process/calculation I would not have switched on to another plan.
I had also received a phone call from telephone number[protected] offering Rs. 500 discount as goodwill gesture. Please be informed that I shall not be able to pay more than Rs. 1200 (including tax) for the mistake I have not done.

Customer Care people for Airtel have no knowledge about their own schemes.They tell any stupid scheme though they r not sure about it. When you ask them refund they say "I will transfer your call to manager" and put it on hold and do not revert back again. Very disappointing service from Airtel. I, myself suffered for it many times. My friends also complain about it. Most of the times you get charged for the call but do not even receive the call. Airtel act like they just want to grab money whatsoever.

This is to draw your attention that My sim card Number is[protected] and it has Roaming now (at Mumbai).

I had recd. last missed call on 8Th JAN by someone after this i did not check my mo. I was checked my Mo. on 16th JAN when i found my SIM card Off.

That's why i made a call to Airtel Customer Care Executive For couple of times, They replied in few points which is as follows:- (Pls note)

1. Your SIM card Has Closed/deactivated by Airtel due to Not Confirmation of Your documents.
2. Your SIM card Has Closed by Airtel Bcoz You did not Recharge of Rs.200/- within six months. & New SIM card has come in Market.
3. We are Transfering Your line to Our Senior.
4. It may be that By mistake we did not give you msg/intimation about close to your SIM card.

But the True Facts Is:-
1.That I have purchased this sim card four years ago and i am continue using this so there is no question for document confirmation ion lack of any intimation.
2.I was not aware of this that we have to recharge min.200 within six months, yet customer care was provided me the any intimation so why i would have not recharge.
3.When they going to transfer line they they disconnected the line, Sorry to say but some mistake in line or their mind.
4.How this happen by mistake, it's not their personal property, it's public property.

Sir, Due to this Nonsence i have loosing relationship bcoz i am using this SIM card Since Four Years, My all relatives have only this no.

Kindly Stop this Misguidance or autocracy which is making by AIRTEL..

My Alternate No. is[protected]Reliance GSM)

would request you to arrange to activate the SIM card on my registration.
Pls do the needful ASAP.

Thanks & Regards,
Raj