Airtel Complaints & Reviews

I am, Abinesh ([protected]). I have browsed through Google to know the gprs data+sms plans of airtel .

http://www.airtel.in/applications/xm/MobilePrepaidTariffTab.jsp?CIRCLE=14&CI...⇄

Got a link stating Rs.125 for mobile data+sms (Chennai region selected). Recharged through online. But got different plan activated . On asking them, they are said that airtel has activated the correct plan (125 call booster) and it is not an issue. They even failed to take this as a complaint.

They are saying it is my fault for reaching that website through Google. Am i the moderator of the airtel website to say its my fault?. At last they said they cant fix the issue. I want my money to be refunded.

Dear Sir/Madam,I had using my old number [protected] which is lost previously and after then i get it portal into postpad becuse of as told by Airetl office executive about no option to get the number if do not portal into postpaid.As of now i get portal the same number in postpaid on 30th of OCT-12 in this i am having 249 rs. paln which is having 200 MB data free internet data for the one month however airtel is billing unwanted charges which are 1400 rs. to me due to which the bill amount is increasing again and againg.The same issue still persuing in the next month to till date now the bill is 1800 rs which comes in only one day.meanwhile no body is responding properly an disconnecting the outgoing services and torchring to pay the outstanding bill by calling on daily basis.

Kindly request your help in this regards,
Shivsen Londhe,
Cell-[protected].

Sir/Madam,

I recently found my talk-time getting reduced by Rs1.50 every week and when I checked my last 5 transactions
amount was debited for VAS - .Easy Search.
As usual a poor response form "Customer Support Team".
They are disconnecting calls even before I complete my complaint.
Simply reading the scripts and they don't try to understand the problem
I really dunno, how Airtel is placing such poor technically skilled persons as executives.

When I called them they said "this service will be activated once you use internet"
I dint use internet for the past 2-3 months from that number.
They are said I used. I asked for the proof , they said they got no such.


Not only for my number, the same happened for other 2 of my friends.
This seems like Airtel by themselves are activating the Value Added Service ??.

Kindly do the necessary action upon this service being activated automatically.

My number : [protected]

Strict action to be taken on Bharti Airtel for wrong updation of my name on my number and delay in changing the same despite several reminders leading to financial loss ; inability of airtel to tell me of my billing cycle as my bill was generated just after 4 days of my port in of number , I have used more internet in the beginning as I thought that I have a month to compensate the high use in the first few days.
I got a welcome cvall on 12/10/2012 after my bill was generated to inform me of my billing cycle. I called the customer care several times and was assured my amount of bill towards excess usage would be reversed. I even received a call from airtel. They said that would reverse an amount of Rs 290 as I have paid Rs 400 towards my bill for Rs 690.81.
I strongly objected to it as I said that it was your mistake of not informing me of my billing cycle so there was extra usage as compared to the pro rata discount that they have applied for my bill from 06/10/2012 to 10/10/2012.
The next dispute with airtel is wrong information or mis information about the data usage of 3G. A customer can get data update from airtel only by two means 1. By sending sms 3G Use to 121 ot by calling 121 and speaking to a person and getting an update on the usage ,
I did both on 10/11/2012 and got an update that my 3G data used till 10/11/2012 till 8.21 am was 7256.51 MB .
I have added the usage of 10/11/2012 on the sms that I received and my total data usage was less than 8 GB .
Even a person from the appellate team of airtel Mr Randhir validated the same from his phone number [protected]. He spoke to me for more than 2 hours , I was on roaming still spoke to him as I wanted the issue to be resolved. He was not able to validate the usage claimed by Airtel even after adding the usage from midnight of 09/11/2012 as he said that the SMS that I received was showing my data usage till midnight of 09/11/2012. HE asked me to visit the Airtel Relationship Centre and validate the SMS that I was reffering to.
I validated the sms at the Vidharbha Telecom outlet of Aitrel at Akola on 29/11/2012.
Still they did not reverted on my concern.

Today when I spoke to Sujatha from the appellate team she said that the usage is of 24 hours back.
They are just trying to prove their point by hook or by crook, every new person I speak to has a different explanation.


So no one from airtel is till date able to tell me how my usage that I received from Airtel on 10/11/2012 and the data of 10/11/2012 will add upto the usage that they have charged me for.

I never expected this kind of shady practice and incompetent staff employed by airtel.
They provide woring information / update to its consumers and charge them heavily for excess use.
I feel their practice to not reflect the correct usage in the month and come out with a big unjustified bill at the end of the month and claim its correct and rightly charged .
But my concern is how will a customer come to know about his usage basis which he can plan his usage for the remaining month accordingly.

I have held airtel postpaid connection for a period of over 7 years now and have been having a good relationship so far. I converted the connection to pre-paid a couple of months back through Ascendas Airtel customer centre and it was working fine. All of a sudden, the connection got interrupted saying I have not submitted the documents which I already have. When I checked with customer center, they said they cannot/will not do anything to help with this issue. I had same issues with the same guys when I tried to change the address for my connection last time. I am sick of going through escalation process everytime I want to change anything with the connection.

My phone number is [protected]

Please give me the direct address and I will send across the ID and address proofs as I DO NOT TRUST your customer service center to deliver it properly to you

From last 32hrs Airtel Internet is not working on my Sony Xperia Mini pro sk17i phone. Called customer service center for help and providing the solution. But call center representative said he will transfer the call to higher officials and disconnected the call. I tried again calling but after keeping the call on hold for sometime they disconnected the call again. This is very frustrating as we are consumer and we cannot find resolution on urgent basis.

I have been airtel broadband customer since 4.5 years I'm done this has been heights of pathetic customer service. They can't replace a wireless modem which they have been charging me Rs 100/month.

This all started on Dec 08 when I have complained about weak signal strength and Mahalaxmi from Airtel has agreed to replace my existing modem with new one Ref no 25845876. Later they have sent me a basic binatone modem which doesn't have wifi facility and took away my beetel 450BXI wifi modem. When I have asked the same they sent me to various team made wait on phone for long time.

Finally I have cancelled the connection and decided to go with Beam Mr. Mahesh floor mgr from specialized team was informing beam is giving false advtersiments and they dont have secure connections and its not safe to do banking transactions on beam network how pathetic airtel its high time stop blaming other companies improve your service you !!!

Hi Sir,

I have Airtel mobile connection of No#[protected] but they are providing the Mono log service of Charge Rs1 for daily without my initimation of service for my no. I have also informed the execute for unactivate of service for my no, still I have been charged for same service daily.

I have informed execute Here after there should be no service has to be activate without initimate.

Thanks
Rajesh B

I am using airtel sim from 4 years and from last 3 months large amount of balance is being deducted from my airtel prepaid numbers [protected] & [protected]. As per the CC information Easy Search service got activated in those numbers but i haven't got any message regarding the service. Even after requesting CC people to deactivate the service nothing happened. CC agents failed to deactivate the service and 198,121 options are disabled to my numbers. Still the amount is being deducted. Please deactivate the service as soon as possible.....

Hi,

I had requested for PORT OUT from Airtel on 22nd Nov-2012 (Unique Porting Request ID: AZ248138). When I called up Airtel customer care on 05-Dec-2012, they said Airtel had cleared my case from their side.
However, when the PORT-IN service provider (Idea) told me on 09-Dec-2012 that there has been a refusal from Airtel, I rung them up yesterday (10-Dec-2012) and asked them about it. They bluntly said that I have been retained, and that too, with my consultation.
In the call from their c=side, I had explicitly mentioned, that I want to PORT out of Airtel, even if they improve their network.
I have been told to put in a fresh PORT OUT request, which I have done (ID: AZ382489).
Please let us know how to stop this harrasment of customers.

Thanks and regards
Arnab Sinha

i tried to recharge online for - 749 rs amount got deducted from my bank account however recharge was unsuccessful
my mobile number is - [protected] .

following is the detail reflecting on my account -

10 Dec 2012 POS [protected] BHARTI AIRTEL LI 752682 10 Dec 2012 749.0

i have read a lot of complaint s regarding this amount being deducted but recharge not successful .
i would appreciate if airtel refunds my money timely back into my account .
this is totally unacceptable from a company like airtel which has been ranked as - no 1 service brand in economic times brand equity .

please call me on my number post resolution -
[protected] ( name - rahul singh )

dear team
i have forgot my password and hint answere too there are some impotant files in it my account is [protected]@rediffmail.com,
my alternate id is jyoti.[protected]@rediffmail.com. pls do the earliest.

Refrence no. :DT[protected]
Customer Id: [protected]


Date :December 04, 2012 16:16
On 25 November 12 we ordered the new Hd Dth connection and paid rs 1600/(as told by the

airtel representative)Same evening the technician came for the set up.but instead of hd box

we got the normal set up box. we are ready to pay the difference. but they are not replacing

it even after many request.


Date :11 Dec 12
Sir,
Till date no resolution or solution has been provided.Since 25 Nov while Mr Harpal Singh ,

Mr Divya Malik, Mr Hari Om and Customer care representative from air-tel are continuously

harassing us by making false assurances and even they do not pick up our calls. They have so

on highly unprofessional attitude which we cannot expect from the highly reputed company

The Air-tel. Is any body listening for our harassment or we are making requests to deaf

company. I would never recommend to any body to buy any air-tel product. People are not

harassed so much even by Government departments.

Regards
Shilpi Chauhan

Customer Id: [protected]
Email id: [protected]@yahoo.com

why is my money deducing from 110rs to 45 rs?
2 days ago I recharged 110 rs in my blackberry mobile and then today i got a message that you have been charged rs 60 for downloading a hello tune but i did not download anything. Please suggest me what to do or please deactivate the unwanted subscriptions from my airtel sim

My mobile no. is [protected]

Dear Sir,

My airtel number is [protected].I am getting only 10KBps speed in Tehsil Bhadra (Pincode 335501).I am using your Airtel 3G connection.Even my friends who are using IDEA,RELIANCE,VODAFONE 2G are getting 20KBps that is i think more than your Airtel 3G speed.I am getting 100 percent signals strength.My issue is under process from last 8 days but till now i m getting the same 10KBps speed.Your company charges 450 rs per month for 2GB internet but provides speed of 10KBps even i can get that speed by paying 48 rs in Tata docomo for 2G internet.
So,Please resolve the issue asap and stop fooling the customers.

Thanking You
Anand Prakash

I recharged my mobile with98 gprs pack one week ago Rs39 Rate cutter two to three weeek ago and main balance Rs50 Rechage and my balance deducte without any justification and not able to access gprs .despite of having rate cutter activated not able to make any call. when tried calling customer support call was disconnected without telling me the reason

Complaint - Internet Balance auto deducted but the plan has not started till date (now almost 3 weeks)

I have registered a complaint with Airtel customer care service 4 times without any feedback and valid answer to my complaint. The customer care just plays with you and gives you a false Noodle office number which is actually some nonsense regular number like 121. You end up paying money for your own compliant and the complaint does not get sorted as well !!! Pathetic.


First if you go to any customer care center they tell you the issue won't be sorted here. They send you to Vega center. At Vega center they make you go back to customer care center. As if its our fault in the first place ! They have cut almost 100 bucks without recharging the internet and making me pay twice more to get it back (which eventually has not yet been given back nor there has been any heed to it).. Its a torture of a service.

The officer at Vega center promises that the issue will be sorted out in 1-2 days. I dont know which calendar they follow. Pluto or even farther i guess.

I am a Airtel customer for the almost 10 years now and this is how they treat a loyal customer.. I hope my complaint gets sorted before this weekend or else I am registering a formal complaint to a higher authority and YES also changing me service provider.

Deducted 67 rupee without any usage and reason

My Name is Hari, my mobile no# [protected] and it is AirTel Prepaid connection and I use 98 Rupees Internet pack per month. My issue is, 67+ rupees deducted from my balance without usage and information on December 10, 2012.

On Dec 9 evening my balance was 320+ rupes, and on Dec 10 evening balance was 260+rupees... I have 100+ MB Internet balance that expires on Dec 12th.

this is not first time and i am experianceing the same problem once for every couple month... every time thy said and promissed that issue will not be repeted and so on... but still no use.

thanks
hari
[protected]

I have ported my number from Aircel to Airtel around 1.5 months back and after such porting I get my number recharged 2-3 times with airtel topups, GPRS & SMS packs, now my number has been blocked 3rd time and upon inquiry to customer care I was informed that the number has never been ported to Airtel and also the company will never provide any facility on that number. Distributor informed that the no is not appearing in data base of Airtel.
My Airtel No. : [protected]
Circle : Mp & Chhattisgarh

My Airtel postpaid 3G card no is [protected]. On 5/6/2012 we purchased 3G USB modem of airtel with postpaid plan of 500 rs/month with 2GB free as advised by Airtel executive. Since we are not staying in India and we come here only once in six months , they made us some promises that they will send us the bill on mail and after two months our plan will change to minimum i.e.100 rs/month. Till date I never get any bill on my mail.In July end my father made the Payment for month of July. After which plan should have been changed to 100 rs/month but it didn't. Every month they kept on sending 500 rs bill to my home address. On october 17th my friend went to Airtel office to change the plan and clear the outstanding which was 1100 rs (two months rental and 100 rs for late payment) against 0 Usage of three months.My friend paid 1500 rs including 400 rs advance payment for next four months with change of plan. They happily took advance payment and after five minutes only, they said that this no is disconnected on 4th October because of 0 Usage. In December when I came to India I was in urgent need of Internet. So I went to Airtel office (Ashram road branch) where they promised me that they will solve the problem but it will take time and they sold me one more prepaid card for internet (no is [protected]) which is very slow and it takes almost an hour to download my mails. I went there for three days and everytime I waited there in line for almost 2 hours and result is none of the staff in that office was able to give me the satisfactory answer. They (including manager Ms Meenakshi Soni) don't know that how they have taken advance payment against the disconnected no. Two days back theey told me as per rule any no. will be automatically disconnected after 45 days i[censored]sage is 0. Why they disconnected my no. after 90 days of 0 usage. They have taken more than 3000 rs for only one month (and less than 1 GB) usage of my post paid card. Today when I requested them to restart the same no. with change of plan to minimum they clearly told me that it is not possible and they were not sure if they will refund the advance payment or not!!! For me it is not the question of 3000 rs but they harassed me so much because of this connection.Airtel staff is totally uneducated and not at all customer friendly. In past three days visit I saw hundreds o[censored]nsatisfactory Airtel customer. Their service and staff is worst....
Dimple Sunilkumar Yadav