Airtel India — Horrible customer care service!

 
22 Reviews
India
 Nandkishor Ambedkar
1. My add changed as QTR. No. 6/7, Near Water Tank. Lekhanagar Ridge Road Jabalpur (MP)482002. Pl noted for billing delivery and ammend the Profile.
2. Give an eassy way to lodge complaints/change of add
3. Signals of Airtel are very very and very poor, pl update and increase your Network area.
4. I am a NET user and disappointed from your services. Signals are very poor, can't connect every time AND speed is very very very and very slow.
Do needful and intimate
Complaint comments  21 Comments     Updated: Share0Tweet0

Related Complaints

[Resolved] Airtel - balance deduction [697]

[Resolved] Airtel - call details [343]

[Resolved] Airtel - SIM Activation [209]

[Resolved] Airtel - Sim Block [167]

[Resolved] Airtel - MNP [110]

Comments

Airtel India — Horrible customer care service

dear sir,
i am disagree towards Complaint because i purchased a airtel sim card 2weeks back ph.no.[protected] but till now sim was not activated. my alternate phone number is [protected] plz can u do need full my problum.
thanking u.
i am complaining for last 4 days that my airtel cordless is not working so send a person to repair it but nobody is coming.....
I was applying online for a loan when this Identify theft came up. Idid not pay any mind until I looked on my statement and they have debited $31.98. I went to the site and happen by chance sent to a chat room (customer service) She asked me what I wanted. I told her and them all of a sudden the link was dropped. She "Doris" Left me hanging. Now I can't even get on the site. This is definitely wrong. I went on Pay cash now and this is what happen,

I never recieved a confirmation code!!!!!!!!!!!
Subject: Deduction of credit for unwanted services without request

Dear Sir/Madam,

My cell number id [protected]. I am nither subscrive any service nor received any call from airtel today[protected] on my cell. At 13:10:28 I received a message " Dear Customer, Rs 25 has been charged for Subscription of missed You services for the current month" Sender: 4775, Message center: [protected].

When I talked to with Airtel Customer service officer Mr. Ajay by dialing [protected] at 15:45 hrs for know the reason of Deduction of credit for unwanted services without request now Mr. Ajay said, the service is activated as per ypur request. When I complained that I never request or subscribe that service he told me that, he is unable to provide the detail because his server is down for 24 Hrs & says to send the SMS on 121 to received the detail information & unsubscribe the service. Now I am send the SMS to 121 as per Mr. Ajay's request/Customer care officer but no response from Airtel.

Without my request or my knowledge Airtel have deducted for Subscription of missed call. It had been noticed that lot of unwanted sms stuffs and invitation calls are received which disturbs during office recehours / meetings. Expecting a better service from this mobile service provider in future. In name of entertainments please dont fool the customers by deducting from the credits without their knowledge or acceptance.

Please unsubscribe the missed call service and return my Deduction amount.

Regards,
Rajnish Kumar
[protected]
Airtel sends promo message which are not valid just fooling people, Sorry to say but the customer care is not having proper knowledge about the services which you offer tese shows you all have unprofessional & unknowledgeable staff, so request you to please train your people & stop sending your nonsense message which is not valid, I received several message about a new promo that recharge for Rs. 275 & you get validity for 6 months & Rs. 75 Talktime, believing on the same I went to the nearest distributor & recharged for Rs.275 , but the message what i received gave only 2 months validity.

I am sorry to say but I have been facing lots of inconvenience from Airtel for my every Visit to Europe your network is having some or the other problem & i am unable to call back to any one just to carry your Sim of no use.

Your customer care is not having any answer for the same.

Sorry to say but I am planning to go ahead with some other service provider because of your fooling services to customer & will take the necessary action professionally.
For Recovery of Password for the online account



Respected Sir,
I, SOURAV DUTTA, customer of your AIRTEL POSTPAID CONNECTION, MOBILE NO. [protected], PO-INDA, KHARAGPUR,
want to RECOVER my password of my online ACCOUNT of your website
MY USER NAME :- sourav.mca
Hopefully waiting for ur reply.

Thanking you.

yours faithfully,
SOURAV DUTTA
MOBILE NO. [protected]
USER NAME- sourav.mca

Plzzzz get me my password soon...
SUBJECT :- For Recovery of Password for the online account



Respected Sir,
I, SOURAV DUTTA, customer of your AIRTEL POSTPAID CONNECTION, MOBILE NO. [protected], PO-INDA, KHARAGPUR,
want to RECOVER my password of my online ACCOUNT of your website
MY USER NAME :- sourav.mca
Hopefully waiting for ur reply.

Thanking you.

yours faithfully,
SOURAV DUTTA
MOBILE NO. [protected]
USER NAME- sourav.mca

Plzzzz get me my password soon...
I AM UNABLE TO CALL 121 PREPAID CUSTOMER CARE FOR ONE MONTH.I AM UNBLE TO SAY MY FAULTS.SO PLEASE CLEAR IT IMEDIATELY
Sir, I lost my cell phone having the prepaid SIM card having the number [protected]. It could not be traced. So I want you to deactivate the SIM card and give me the same number. Please tell me as to what to do to get this done.
Yours
JPUGALENTHY
I have so much missed call of this no.[protected] plz tell me about this number...

plz, ...
Dear sir
I have purchase one sim from bhopal retailer so i have summit
document of him but he was not summit in office so my no was blocked. I am working in MP so i dont go in bhopal but i have summit my id proof or photo in your office and retailer
in indore, Ujjain, khandwa, but my no. is block so please if
you can solve my prolem so please solved it.
My No. is [protected] and my sim no. is [protected]
Thank you sir
i am sick with airtel custumer care agents . they just want to end the call as soon possiable, they our least worried about the problems what custumer is facing..! not only this when talking to their team leader they even cant speak proper english... is that the custumer care what airtel is provding to us ..
i had lost my mobile on monday 27 october and on the same day i had complaint this in your airtel relationship centre at lower parel, peninsula towers, to your representative ms.neetu but the sim card has not been deactivated yet. the person who got the mobile is making continous out going calls and not taking any incoming calls, now whose going to pay for this. pls disable the sim asap.
i getting a missed cal from a number in night time. i as be switched off during the day. can you find out that from with place [protected]
Wednesday, 22nd April'09

Customer Care.

AIRTEL India Ltd

SUB: As always awaiting feed-back action to mt earlier email.

I am still awaiting an action from your end and from all those departments you guys have forwarded my emails to.

Don't you guys feel that you should be accountable and responsible beyond just saying sorry and forwrding to the so called concerned AIRTEL departments that do not get back including Nodal officer, Appellate Officer and Mr. Mittal's office.

Awaiting an action course from your end.

Note: REQUEST Do not send me recorded messages of any sorts, Instead let livepeople talk to me.

Regards. Enclosed is a copy of email sent to you on 15th April'09.

B. Modak [protected].

Enclosure :

Everyone at AIRTEL (REQUEST PLS DO FORWARD IT TO ALL IN HOUSE OUTSOURCED CONCERNED UNCONCERNED DEPARTMENTS OF AIRTEL)
Peace Be Upon You You all.
It amazes me that all my emails over the past 19 months have not made anybody at AIRTEL sit up and take notice. I wonder why! Is it because nobody cares! Or is it because the system is so very well outsourced that nobody feels the need to care not even AIRTEL management. AMAZING is all I can say to such a corporate cover-up.
Once again I will put up my concerns:
1. My out-goings barred even though payments were made on time. This happened over two consecutive months 19 months ago. On seeking accountability with an apology from AIRTEL I was assigned Relationship Managers (Ms. Nistha Mehra /Mr. Bhatkar) who merely stalled. One fine day I was told they had left the organisation. I still seek accountability.
2. One fine day I stopped recieving network within my office at JVPD. Post chasing AIRTEL customer Care and Gallery at Lokhandwala an engineer came and accepted the network problem. He said he will come back with a solution resolution the next day by 15.30 hrs. To date that 15.30 hr has not dawned. Result of it all I had to give up my office premises and move out as AIRTEL did not feel it was necessary for any necessary fast action.I still seek accountability.
3. I kept chasing sending mails over the last 19 months but nothing except sweet trained marketing talks from outsourced departments (Every outsourced department of AIRTEL).I still seek accountability.
4. I warned that I will stop paying my rentals though I will pay my call bills if no satisfactory response is evoked. Todate no response of concern. I stopped paying rentals two months ago.I still seek accountability.
5.Three days ago a cerain Mr.Tauseef (Unless he is ying and has given me a false name) called from the RETENTION department (Mb No. [protected]) saying he will resolve the issue within 48 hours. Todate it has been more than 72 hours and no feed back.I still seek accountability.
6.Yet again on calling 121 I have been given a refrence no.[protected] like I have been given such numbers hundreds of times in the past but no action followed. I still seek accountability.
7. AIRTEL will you be accountable I ask!!!AWAITING AN IMMEDIATE RESPONSE FROM CUSTOMER CARE APPELLATE OFFICER. NODAL OFFICER AND MR. MITTAL S
OFFICE.


Raza (Badruddin Modak)
Creative Director
BlackTableCreativzIndia (Empowering Brands)
A brand initiative of Black Table Comm. Pvt. Ltd.
M: +91 [protected]
T:[protected]
Email:razamodak@blacktablecreativzindia.com
www.blacktablecreativz.com
Dear Sir,
From past one month whenever I am trying to call in my mobile i am connected to an unknown number.

My mobile number is [protected].
The Air services more particularly the agents they have are not not at all help ful. I want to convert my plan from the Prepaid to post paid. I gave Rs. 300/- as charges for that on 28th July 2008 through their agents available in the UniverCell shop Alwarpet. Till today they have not changed my plan. If I contact the person he always says that the server is down. Almost every day I am calling with lots of irritation. The worst part is they had de activated my prepaid phone yesterday at about 1.45PM and not restored till today 6.40AM and left me in lurch with out any contact. Is this the service they do? No body responsible comes to my help in the 121 service they say you need to contact the agent to whom I have given the money. They are leaving the customer to a desperate situation
sir everybody point of view is different so i cannot on that.but i like to find details about .airtel customer bangalore.yhe number is [protected].plz email me on the email id mentioned above. any details whatsoever.plz.vishal
I AM UNABLE TO CALL 121 PREPAID CUSTOMER CARE FOR ONE MONTH.I AM UNBLE TO SAY MY FAULTS.SO PLEASE CLEAR IT IMEDIATELY

Bharti Airtel Limited — Service has been blocked from 23.02.2010

Attn.: Administrator
Customer Care
Bharti Airtel Limited
New Delhi



Dear Sir/Madam,


Sub: Service has been blocked from 23.02.2010
Ref.: Mob. No.:[protected]

With great concern, I’m here to bring to your kind notice that, I’ve bought a SIM Card bearing No.:[protected] on 7th February’ 2010 (Sunday) from your one of your outlets in Shiva Shankar plaza, Sector 16 Airoli (Navi Mumbai).

I’ve submitted the documents whatever demanded. After four days I got the message that “documents are due for submission”.

Again I went deliberately to the stores and enquired with Mr. Pradeep Rewat (From whom the SIM was purchased). He said don’t worry Sir, as we have submitted the documents disconnection will not be happen. I told him specifically if at all it gets stopped then I’ll be in trouble. He said again nothing to worry about this.

What had happen now?????????? Ultimately, service has been blocked from 23.02.2010 which is Ridiculous.

You are just troubling the Customers making to run from Pole to Pillar. Which is clear replica of Irresponsibility of the executives / horrible customer care / No business ethics?

You are requested to do the needful at the earliest to restore the faith & integrity
Your prompt action in the issue will be highly appreciated

Thanking you

Yours sincerely,
Suresh Babu Cheepuri
+[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    26%
    Complaints
    37821
    Pending
    4474
    Resolved
    8530
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel India - Horrible customer care service!