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Airtel Mobile Postpaid — false information about rate plans

don’t believe in airtel customer care people and the rate plans they offer.
I am a airtel customer from past 6 years and postpaid customer from past 3 years. Till October 2007 I was satisfied with airtel service and network. Till September 2007 I was in 449TKT plan. On 11th September 2007 I interacted with Mr. Manjunath K (Airtel customer care) regarding new airtel plans and he told about 349 TKT in that no clip charges, monthly 600 minutes free local cals to any mobile, 200 sms free and other details. Then I thought this rate plan is OK compared to 449 TKT and I send sms to change the rate plan. And this plan is activated on October 2007 and in October bill I came to know monthly free calls is only 450 minutes. When I visited to nearest airtel office in Bangalore they told that is a mistake done by customer care and they cannot give 600 minutes free calls as the plan is chaged.
If this mistake is from customer care people, who is suffering, then what is the use of customer care when we cannot get the correct information and details.
So don’t believe in airtel customer care people and the rate plans they offer.
Complaint comments  18 Comments     Updated: Share0Tweet0

Comments

UNEXPECTEADLY SUBSCRIBED YAHOO ZONE. I CAN'T UNSUBSCRIBE THROUGH MY SET SONEY ERICSON K750I.
WHILE SENDING SMS SAYING SENDING FAILURE FILE 404 NOT FOUND. PLEASE UNSUBSCRIBE THEIR ITSELF AND OBLIGE.

REGDS.
LOKANATHA R
Dear Sir/madam,

This is to bring to your notice regarding the Airtel post paid connection card.I have opted for this plan on Jan 27,2008 (post Paid no - [protected]) .But after two days my card was blocked(the facility was stopped).Even though i have saubmitted all the documents required by the company and also completed all the formalities.But when i went to the nearby Airtel Customer care office (which is located at Tilak Rd,Pune), the executive head who was incharge of theat office misbehaved with me and told me to come after 12.00 Pm.I was informad by him that my residenctial verification has been not done.When the executive came for verification, i told him that i am in the office(which is far away from my flat)i told him to come at 7.00 pm or else come to my office as my flat would be locked.But he did not listen to any of my request and reporte a negative remark in my form.When i called directly in the customer care, i was informed that the executive will again come for verification (before coming he would give me a call).But till date nobody came and still my card is blocked.I am facing too much inconvinience and this allresulted in frustration as i need to talk to my parentds and relatives as i am staying away from my home town.Please help me regarding this.

Varsha
[protected]
For last one year without any reason airtel activate my YZone for last one year try to unsub but they can't unsubscibe everymonth they deduct Rs.30 from my balance. After lot of reminder they still deduct for Yzone. I never using yzone
UNEXPECTEADLY SUBSCRIBED YAHOO ZONE. I CAN'T UNSUBSCRIBE THROUGH MY SET Motorola 220
WHILE SENDING SMS SAYING SENDING FAILURE FILE 404 NOT FOUND. PLEASE UNSUBSCRIBE THEIR ITSELF AND OBLIGE.
My mobile number is [protected]
please unsubscribe me from yahoo zone.
i didn't subscribed on it and i am not using it.
my mobile number is [protected].
please do it at the earliest
I got sms that your monthly subscription for Yahoo!zone is due and you will be charged Rs 30. I don't know how and why.
and now I am not able to unsubscribe. I had talked to customer care executives but they don't have answer to it.Pls help
Regards
Pushpa Mehta

REGDS.
LOKANATHA R
Same is the case with me. I have also got the same message and I dont know when did I subscribed to Yahoo Zone. Now any how I want to unsubscribe. If anyone knows how to do that plz let me know.

Manik Jadhav
[protected]
excuse me ..the same is the problem with me..i don't know when i got subscribed to yzone..on 26th may 2008 i got a message that it is renewed and my balance cut by Rs 30/-..please unsubscribe me for yzone..my phone is nokia n73 music edition..and number is [protected]
I never subscibed to yahoo!zone.But I 30 Rs are constantly charged to my account .I never used this service.Iam also feeling like cheated by Airtel.If you can help my mobile no is [protected]
hello i am using airtel prepaid connection.yesterday i lost my Rs 200 balance suddenly without using antything.when i called airtel customer care they never gave any answer yesterday .when i called again toady regarding deduction in my balance they where saying i downloaded java games thats y the balance is deducted.i never downloaded any java content and if so that content is suppose to be in my mobile.i am just making u aware of the service providres attitude they make money without no reason troubling the customer.use less airtell you have no right to deduct money from customer balance anybody have any answer for theseeeeeeeee??????
Even I am being charged Rs. 30/- for Yahoo Zone from last 3 months which I do not use at all. I called customer care twice and they say go to AirTel Live in your mobile and unsubscribe there.. but it gives me a error and i'm still subscribed.. I do not wish to continue but cant help...AirTel is playing with its customers..
Even I am being charged Rs. 30/- for Yahoo Zone from last 1 months which I do not use at all. I do not wish to continue but cant help...AirTel is playing with its customers..
My No. [protected]

Yzone — Unsubscribe the y zone

I ve been complaini frm one yr. . Discontinue yzone. . N refund my money back
sir
my mobile number is [protected].i want to unsubscribe yahoo zone immmedietely..kndly help me to do so.

Airtel l- Y Zone — unsubscribe me from YZONE and Y Zone subscription

yahoo zone is continously deducting Rs.10/-(ten rupees only) after every ten days
in the name of renewing my yahoo zone subscription.i would further like to say that the message given inthe name o[censored]nsubscribing ie http://203.199.114.183/yzu.wml which is not at all accessible from my cell phone.my cell no is- +91-[protected] sender of this message is 58243.
hence it is requested that the same may kindly be removed from my cell at the earliest.
thanking u.
Just send a message "YUNSUB" to 58243. It will get deactivated immediately

Yzone — unsubscription from y zone

Dear Sir,

You are requested to unsubscribe the http://203.199.114.183/yzonesub/?=unsub&f=r ([protected])

The amount charged from my account is Rs.10.


Thanks & Regards

Vivek

Mobile : [protected]
I was Using MNP 149 Postpaid plan having 450 Local+STD minutes. I received a call from Customer Care Executive stating that Airtel is Closing all MNP 149 Plan and You need to change your current plan, its mandatory for every customer using this plan. But later I came to know that there isn't any such case. And now on complaining regarding this they are saying that once deactivated you can't get that plan again. I also dropped a mail regarding this but no proper response to it.

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    Customer satisfaction rating
    23%
    Complaints
    43221
    Pending
    4260
    Resolved
    8743
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078