[Resolved]  Airtel Mr. Sunil Bharti Mittal — GOONDA RAJ

Airtel — non availability fixed line phone connection

Sir,

Well. I got connected with Airtel fixed line phone connection(no[protected] and broad band service during last month.I was also availing International Subscriber Dialing facility for a few days.All of sudden I could not get ISD connection during last week. I made a complaint to the customer care (complaint no[protected] and could not get the complaint rectified even after one week.The reply from customer care is always false promise and unsatisfactory.It looks the company is not interested in the smooth functioning of the system to look after the service for the consumer after entering into the business.Regards.


SIVASUBRAMANIAN

Sir,
I am Priyank Gupta from bhopal. I got my new connection few days back. My landline is not working its dead right now. So please register my complaint and do solve soon. Its a urgent request. My landline number is[protected] which is dead. You can contact me on this number to get talk to me i.e. [protected].

With Regards
Priyank Gupta

I applied for disconnection of my fixed line no [protected] and airtel office at jagatplaza greater noida
assured me that it will be disconnected by 30 July 09 . I have already submitted instrument and modem and paid dues till date to their office and received the receipt for the same .
To my surprise they have again sent me sms asking me to pay Rs 560. Apart from that they force me and used to call me frequently so that I shoul take my decision back for reconnection.
I already warned them that whether you disconnect it or not I am not going to pay anything further.Now I will claim money if furthet I get a call from airtel and harrased . My airtel actt no is 14773794.

Regards,
Manoj kumar

mobile office setting plz send your mobile

mobile office setting plz send your mobile

Airtel — threatning calls,no bills,poor service,

I have been recieving threatning calls from airtel for nonpayment of dues..i have not recieved any bills..airtel has been threating me of consumer court and have sent a notice on mail. i have recievd threatibg calls of my life.

How can the customers be treated like this

Airtel — My Mobile data has been deleted

I got one Airtel mobile sim from Mr.Virendra (Airtel Agent Civil Lines Allahabad) and got it converted to etop sim few days it worked properly but from last 30 to 40 days it is allowing only emergency call though I had already provided Mr.Virendra with my ID proof and I complained to him about my problem neither he is solving my problem nor he is available at his office when ever I go to meet him in his office I being told that he is not around.Thus I wish my complain should be forwrded to the concerned authority so that I may hope some solution for my problem.

Thank You.

Shakeel Ahmad Khan,
[protected]

Bharti Airtel Limited — Activation of Services with approval

Hi,

I have a Airtel Prepaid mobile number in Pune (Mah.), I was not using the number in last 2 months that is between 12th Oct. to 12th Dec, during this duration I used Airtel number only once, on 17th November for recharging my phone and also made a call.

For this period my mobile was switch off, but still some how a Cricket pack got activated on my number on 12th Nov. and I was being charged for that till 13th Dec.

When I called the customer care of 13th Dec. they deactivated the service and refused to return me the money deducted for the service which I never wanted and never activated myself.

I was charged for a service which got activated with out my confirmation and request. After multiple discussions with the Airtel Customer care team I was always told that they have ticket for the same, ticket number being[protected], and later on they told me that they cannot return me the money they have deducted with out tell me the reason. The only reason they told me was that "they cannot return it".

This not the first time the same thing is happening to me, few months back a matrimony pack got activated on my number.

I want Airtel to return the amount deducted for such unwanted services, which I never activated and never intended to use.

Thanks....

Airtel — Mr. Sunil Bharti Mittal ..Ru listening ?????

Hi ,
I want to bring this incident to your attention.I had an airtel number which I transferred to my tenant.Itransferred this connection legally with the Airtel's approval
After 2 years - our tenant moved from my place and Iam not sure where he is and is not in touch.Last I heard was he was statying in abroad.
To my surprise - the bill on this number is unpaid and I have been recieving calls at odd hours of the night and people threatning me to pay the bills for the old number which I did not use.I was just the previous owner of this number.
To add to all these woes - they are sending people who are illetrate and goonds near my place for that guy who has left India and not paid the bills.
I even recieved an email from Airtel stating that I need to pay the money - even though it is not in my name.
Iam mentally being harrased and would like to take up this matter to Consumer Court and TRAI for cancellation of the license of AIRTEL.They are using moneypower and goondapower to harrass the poor customers.

If this is being read by the concerned authorities - please help me .. my email address is [protected]@yahoo.co.in

Sir,
I agree with your point where AIRTEL has spoilt its reputation by using illegal ways to collect bills and is harrasing the consumers.
I has a similar complaint - however I took this issue to the Mumbai high court and I got a settlement of Rs 38000/- as a compensation for harrasing me mentally.

Please continue with your complaint on AIRTEL in the court and TRAI.

Indiatimes.com/Shopping — Product not delivered as scheduled through extra charges taken

Order number[protected] placed through INDIATIMES.com/shopping was under the category of EXPRESS GIFTS and was supposed to be delievered within 24 hrs of placing the order.
The order was placed on 8th Feb 2010 and was scheduled for 9 Feb 2010.
As on 11 Feb 2010 the order was awaiting despatch.

The concerned vendor ALL INDIA FLORISTS did not respond to the request.Also Indiatimes did not hold itself responsible or help in any way.

The concerned person in charge from ALL INDIA FLORISTS Mr.Chandan Roy (contact number:[protected]) was rude and refused the delivery of product.

The website INDIATIMES.com/shopping 's Customer Care executive promised a money back if the shipment was not delivered by 10th FEB 2010.
Indiatimes Customer Care executives Contacted:
Renu
Sushil
Supreet

Dear Sir,
15.02.10
GPRS Amount in Bill on Phone NO. [protected] [protected]

I am a customer of Airtel since the Airtel working in Punjab .Presently I am using three mobile No. [protected], [protected], [protected] & land line Broad Band connection 4658479.

On the perusal of my bill Today i.e. on 06.02.10 commencing from 25.12.2008 to till 25.01.10 came to knew that in all the bills GPRS rental were added while I am not using this facility on any of the three nos. mentioned above. For Internet facility we have Broad Band connection. On 06.2.10 I personally contacted the Airtel Office situated at Sector-11 Panchkula & they denied that this amount added in the bill can’t be rectified at this stage.
It shocks me a lot & I realized that why not I had scrutinized all the bills on months to month’s basis.
I only say that it was my foolishness that I believe on Airtel which is a big phone service provider in India.
The matter was also brought to knowledge of customer care centre Mohali as well as New Delhi Circle office, they assured me to settle the issue before 15.02.10 but in vain.
I am suffering a loss of Rs 329.79* 14=4616.06Rs

If the matter was not resolved before 20.02.10 then there will be only one option with me to surrender
The following No.

Punjab zone

1.[protected] (mine)
2.[protected] ( my daughter)
3.[protected] ( my wife)
4.4658479 LL ( broad band)

Karnataka zone

5.[protected] ( with my son)
6.[protected] daughter-in-law)

Rajasthan Zone

7.[protected] (my brother)
8.[protected]( my brother)

We would like to have the no of same service provider either Reliance /Tata/Vodaphone or any other which will be suited to all in these states.
Thanks for providing the services till date.


Thanks

Udhar Chand Sharwan
# 623 FF Sector-10
Panchkula

Hello Sunil,

I thought there could be a possibility of some action on receiving the mail from me. Thought there has been surplus of 1750/- Rs, still I made another payment of 2000 Rs to activate the services immediately. Rather I see the phone number is permanently disconnected. When I dial the number[protected], getting a message, the number does not exists…

It’s a serious concern; if this is not resolved immediately, I have no other option but to seek legal advice on this issue. As head of the organization, I am sure, you would sensitize the person responsible to resolve this.

Many thanks in advance,

GAURAV

From: Gaurav Mittal
Sent: Wednesday, February 24, 2010 7:06 PM
To: 'sunil.[protected]@bharti.com'
Subject: Concern.
Importance: High

Hello Sunil,

This mail to you is the outcome of the frustration, I had with your helpdesk folks (toll free number – [protected]). Even after spending more than 40 mins personally with the helpdesk folks, the concern remains the same. Refer to mail trail below for more detail, The helpdesk folks have assured me thrice via interaction/complaint number[protected] yesterday around 7.00 PM,[protected] today morning 8.30 am,[protected] around 6.30 today evening) that concern has been logged and with in 4 hrs the connection will be restored; just now spoken to another chap at helpdesk, he told that it will be done on 27th Feb after 3.00 pm.

My concerns are:

a) Why a false reference number is given without logging a call?
b) Why the false time commitment is done?
c) The most important is that when you had advance money paid, how can the connection be disconnected.

I am sure, shd you or your office is in receipt of this mail, will instruct the people concerned to ensure the immediate restoration of services along with setting up the tight process for call logging, monitoring and tracking till closure.

Many thanks in advance.

Regards,

GAURAV MITTAL
Chief Executive & Founder

ITCONS e-Solutions Pvt Ltd
Cell : +[protected]


From: Gaurav Mittal
Sent: Wednesday, February 24, 2010 6:12 PM
To: 'care.[protected]@airtel.in'
Cc: 'Swati Jain'
Subject: RE: Telephone and internet services have been debarred since 2 days with no fault of mine
Importance: High

The site details clearly shows that a payment of Rs 1750 is made; why is this amount not adjusted against the bill of January 2010.
If the issue is not corrected today, I will take this on a serious note with senior authorities in Airtel.

Regards,

GAURAV MITTAL
ITCONS e-Solutions Pvt Ltd


From: Swati Jain
Sent: Wednesday, February 24, 2010 4:12 PM
To: care.[protected]@airtel.in
Cc: [protected]@itconsinc.com
Subject: RE: Telephone and internet services have been debarred since 2 days with no fault of mine

Hi,
Nothing has been done on this front.
This is ridiculous. I will escalate it to highest level now.
Regards
Swati

From: Swati Jain
Sent: Wednesday, February 24, 2010 11:52 AM
To: 'care.[protected]@airtel.in'
Cc: '[protected]@itconsinc.com'
Subject: Telephone and internet services have been debarred since 2 days with no fault of mine
Importance: High

Hi,
This is to bring to your notice that Telephone[protected] and Internet service at my residence – “309 Milano Mahagun Mansion, Phase 2, Indirapuram GZB” has been debarred since last 2 days on the account of non-payment of telephone bill whereas my Airtel account already has surplus credit of Rs 1750.

I had paid Rs 1750 as installation charges for IP TV, but because of non feasibility of the same, it was not installed and it was told that the money paid will be adjusted against the subsequent bills, the same did not happen and as a result phone/Internet is dead for last 2 days.

This needs immediate attention and correction. If this is not corrected in next 2 hrs, an escalation will be sent to senior officials with a complaint in consumer forum.

-Swati

This is the latest e-mail which I responded to an illegal e-mail which has been sent to me for no fault of mine.

Plz read the e-mail.

Thanks


[protected][protected][protected][protected]

Dear Sir/Madam,
Could you please explain me why Iam recieving somebody's email bill.I do not have any airtel mobile.Please send to the intended reciepent and user,

Thanks,
Ashwin



----- Forwarded Message ----
From: "CorporateRelations.[protected]@Airtel.in" <CorporateRelations.[protected]@Airtel.in>
To: [protected]@yahoo.co.in
Sent: Thu, 4 February, 2010 5:41:38 PM
Subject: Regarding Airtel Bill - [protected](Ace )


Dear Customer,

At the outset we Thank You for choosing Airtel as your preferred mobile service provider. You Are Our Valued Customer, We Take Pride in being able to serve you Better.

Our Records Shows that an Amount of Rs: 21759.07 Remains Unpaid On Your Airtel Account

Mobile Number: [protected]

Request you to remit the said payments immediately at any of our AIRTEL RELATIONSHIP CENTERS or call us on the numbers mentioned below for any issues or to pick up the payments from your doorstep.

Please feel free to contact us for any Further Clarifications

Thanks and regards,

CONTACT PERSON

Vidya([protected])


This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

UPDATES ON MY CASE -

Hello World,
I would like to post the updates on this case after being escaleted.

On Mar 5 2010 - I recieved a call from Mr.Deepak from Guargon stating that he is from the Airtel Digital TV team and he saw my email and complaint.He expressed his unhappiness and empthised for the inconvinience.He said he will forward this serious complain to the concerned team and wil work to resolve the same.

On the same day at around 9pm - I recieved an another call from Mr Jayanth - from Guargon stating that he has been nstructed by the previous person to help me and resolve this issue.He took down the numbers of the "Goondas" - posing as courier agents who are threatning and using illegal and unethical ways of business.

I also want to mention that the courier guys now called me directly as a Airtel legal team and threatned that they would make my life miserable if I do not pay them .
I would like to mention the number - [protected], [protected], [protected].
These are the mobile numbers which Iam recieving calls from the Goondas.

I would also like to mention that I f i try to call them from any other mobile excluding mine - iam not able to reach themHowever they can call me and I can cal them only from my number.

Today on Mar 8 2010 - Iam waiting for a positive response or thinking of a strong legal action to pull all the anti social elements from AIRTEL

Sir,
Airtel is one of the major in thsi business.They have a good network of Goondas who work in their AIRTEL and use them whenever they want.I pity for your inconvinience.Iam a lawyer practising in Supreme Court.Please contact me if you would like to take up a complaint on AIRTEL and Sunil Mittal.I would send my contact details to your email.

Thanks,
Syed

FINALLY ITS ALL OVER !!!

I would like to thank Mr Jithendra Jayanth from Guargon for taking the ownership and helping me to resolve the issue.He called me today afternoon and promised me that I would not recieve any further calls from Airtel /Goondas.
He sincerly apologised and has given his contact number for further referance to contact him in case I recieve any calls from these people.

I would like to thank one and all who helped to resolve this complaint.

Thanks,
Ashwin

Note - Iam waiting for a confirmation email from Jayanth for the resolution of this issue.Hope he keeps up his promise in his busy shedule.

Thanks AIRTEL.

THE FINAL EMAIL BETWEEN AIRTEL AND MYSELF..THANKS AIRTEL

Regarding Your Concern
Wed, 10 March, 2010 9:03:49 AMFrom: "[protected]@Airtel.in" <[protected]@Airtel.in>Add to Contacts
To: [protected]@yahoo.co.in


[protected][protected][protected][protected]



Dear Customer,





Thank you for writing to Airtel.



This is with reference to your e-mail dated 4th March 2010 regarding collection activities on your phone number [protected].



We do understand your concern and how upsetting such a situation can be. We apologize for any inconvenience you have faced.



Please be assured that we have looked into this matter personally and taken necessary action to remedy the issue so that such a situation will not recur in future.



We value your feedback as it gives us a chance to improve our services and are glad to have a chance to be of any assistance to you.



Should you require any further assistance, please feel free to contact us directly at our e-mail address [protected]@airtel.in and we shall make every effort to revert with resolution at the earliest.

Assuring you the best of our services



Regards,



Jitendra Jayant

Customer services





This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Airtel — Non Closer of connection and Threat Calls from various Call centers

Dear Sir/Madam,

I purchased an USB Broadband connection from Airtel Relationship Centre Sec 37, Faridabad in the month of June 09.

i regularly paid the bill amount on time and use the service.

From 9th Nov 2009 the USB stop working and despite of various complaints to their Customer care no. 7070 no response received for compaints.

Therefore on 16th Nov 2009 i wrote a disconnection request to the Airtel on BB.[protected]@airtel.in, [protected]@airtel.in, care.[protected]@airtel.in and get the acknowledgment response on mail.

However from the same till date they regularly sending the bills and stating that they dont have my contact no but am getting calls from DSA for outstanding bills.

Kindly look into the matter

Dear Sir, please help me, I am request again please deactivate my 3number .with in 24 hrs please please help me
I purchased two connections of airtel ( [protected], [protected]) on[protected] from chada telecom Patiala (Punjab). According to your company the area of Dhuri city is in black list. Before about 4-5 years I have an airtel connection in working. Which is [protected].regarding this no. & purchase two airtel new connections [protected], [protected] with 500 Rs as a security .the verification of this two new no.s is on 3/4/10 by your employee Manish ([protected]). And my inquiry for new connections is true then I don’t know what reason your company disconnect my new both connections. They told that my verifications have been negative. They I talk to my dealer and check my verifications to your company then my no. were working with in 2 hours. They 7/4/10 time 3.35pm Gurnam Singh mob no.[protected] calling me your documents has received by company. Your no. will be always in working. They today on 8/4/10, my both no.s in not working. by calling to your customer care they told me your documents are not received. But my documents had received on 7/4/10 by Gurnam Singh.
Kindly all my three no.s of airtel unsubscribe ([protected], [protected], [protected]) pending bill of my three no.s sent to me. i will pay to you. And please disconnect my three no.s immediately. i don’t want to take any tensions of this work. And my money of security of two no.s keeps that money and deposit to airtel fund. I heard that Airtel Company is no one company of world. but this kind of workers take your company at the bottom. And request to you take a sufficient action against this kind of workers
I shall be very thank full to you
Jasvinder Singh
v.p.o. Dhuri manpatti
distt. Sangrur punjab.
Contact no. [protected]
[protected]@hotmail.com