[Resolved] Airtel Mr. Sunil Bharti Mittal — GOONDA RAJ | |
Mr. Sunil Bharti Mittal ..Ru listening ????? Hi , I want to bring this incident to your attention.I had an airtel number which I transferred to my tenant.Itransferred this connection legally with the Airtel's approval After 2 years - our tenant moved from my place and Iam not sure where he is and is not in touch.Last I heard was he was statying in abroad. To my surprise - the bill on this number is unpaid and I have been recieving calls at odd hours of the night and people threatning me to pay the bills for the old number which I did not use.I was just the previous owner of this number. To add to all these woes - they are sending people who are illetrate and goonds near my place for that guy who has left India and not paid the bills. I even recieved an email from Airtel stating that I need to pay the money - even though it is not in my name. Iam mentally being harrased and would like to take up this matter to Consumer Court and TRAI for cancellation of the license of AIRTEL.They are using moneypower and goondapower to harrass the poor customers. If this is being read by the concerned authorities - please help me .. my email address is [protected]@yahoo.co.in Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 195 Comments | |
Comments
have another new name now- Airtel Telecom. My wife ignorantly subscribed to your services and her vow started from that day onwards. Utility bills throughout the world are accepted as a proof of residence and hence are much more important than an “ electronic parchi” ( printout) for collecting the monthly HAFTA by your Tele –Con organization ( hyphen indented as it is be rightly called) . She has been complaining about the wrong address being shown in the bill, and nothing happened even after two months. The bills continue to come in the same address. When called up to the customer service department, they had the audacity to ask her to visit your office and resolve the same. There are quite lot of species, rank , rascals and charlatans, who manage your outlets, having the pathological problem- a genetic disorder of the siblings of those great” patriots” who licked the shoes of British and accepted jobs in Telephone Departments of this country for whom customer service is Greek, but are in your pay roll now.
.
After submitting all the relevant documents, copying the addresses is not a great job. Yet the largest tele- con company in the country could not find a matriculate to copy the address nor the army of incompetent foot soldiers and generals could resolve it. No wonder when another Mittal ventured to take over Arcelor, French Government was concerned about the Hindu management style, which focus exclusively on profit. Throughout the wherever Hindus have gone for carrying out business- be it Uganda, Hindu majority Fiji, Nepal, why even in Assam, our own country, most of these business class have come back with foot print on the back rather than making an imprint on the society. This singular focus on profit with scant regards to customer sensitiveness and corporate social responsibility has made Indian business class as a laughing stock in front of civilized society . Having lived in UK and enjoyed the services of British Telecom and Orange, with a fair degree of certainity I can say, the more our business class succeeds in business, the more enemies they will create for countries.
Even two after two months you are not able to raise a bill with correct address. Obviously we will not be paying my bill if the same is not resolved by providing HARD COPY of the bill with correct name and address. In the first bill, the name, flat number, pin code, place everything was wrong. Nothing changed after making a written complaint, except that name is corrected to an imperfect level . Now after correction it is ts Nirmala ( full stop) . Krishnan in the bill. Would you like to be addressed as SUNIL ( fullstop) BHARTI ( fullstop) MITTAL, separating 1st name, surname and parentage at somebody’s choice ?. All other errors still remains as it was in the earlier bill. For you the bill is a notice of HAFTA to be paid by customers. There are many to pray for the early demise of such corporate and honestly, I would be first in the Q to pay homages at that time.
Krishnan V
[protected]
.
After submitting all the relevant documents, copying the addresses is not a great job. Yet the largest tele- con company in the country could not find a matriculate to copy the address nor the army of incompetent foot soldiers and generals could resolve it. No wonder when another Mittal ventured to take over Arcelor, French Government was concerned about the Hindu management style, which focus exclusively on profit. Throughout the wherever Hindus have gone for carrying out business- be it Uganda, Hindu majority Fiji, Nepal, why even in Assam, our own country, most of these business class have come back with foot print on the back rather than making an imprint on the society. This singular focus on profit with scant regards to customer sensitiveness and corporate social responsibility has made Indian business class as a laughing stock in front of civilized society . Having lived in UK and enjoyed the services of British Telecom and Orange, with a fair degree of certainity I can say, the more our business class succeeds in business, the more enemies they will create for countries.
Even two after two months you are not able to raise a bill with correct address. Obviously we will not be paying my bill if the same is not resolved by providing HARD COPY of the bill with correct name and address. In the first bill, the name, flat number, pin code, place everything was wrong. Nothing changed after making a written complaint, except that name is corrected to an imperfect level . Now after correction it is ts Nirmala ( full stop) . Krishnan in the bill. Would you like to be addressed as SUNIL ( fullstop) BHARTI ( fullstop) MITTAL, separating 1st name, surname and parentage at somebody’s choice ?. All other errors still remains as it was in the earlier bill. For you the bill is a notice of HAFTA to be paid by customers. There are many to pray for the early demise of such corporate and honestly, I would be first in the Q to pay homages at that time.
Krishnan V
[protected]
Respected Sir,
I had been facing issue of network and failure connection since June 2011. The solution is given on 21st February 2012 by installing one booster in my place. I lost my business due to bad connectivity and wrong impression as well besides the harassment and wasting of time and energy.
I called the customer care and appellate team and reply from Airtel is still awaited. I stopped the payment and asked airtel to pay my cost and correct the bill.The executive had given one reference number (Ms.Sweta Mathur-[protected]) for stopping calls for payment till the dispute is settled. But in contrary to this, Airtel had stopped the service and I was asked to pay all dues as per their choice of Airtel. It is deficiency of service with unfair practice and breach of rights of consumer to have proper communication.
It is my humble request to look the matter and take responcibility and to save my rights and save me from the unnecessary cost and damages due malpractice of the machanism of Airtel.
Thanks & Regards,
Anant Kumar Jha
Address:
C-57, Sector-B2,
Narela Sub-City,
New Delhi-110040
Cell No. [protected]
I had been facing issue of network and failure connection since June 2011. The solution is given on 21st February 2012 by installing one booster in my place. I lost my business due to bad connectivity and wrong impression as well besides the harassment and wasting of time and energy.
I called the customer care and appellate team and reply from Airtel is still awaited. I stopped the payment and asked airtel to pay my cost and correct the bill.The executive had given one reference number (Ms.Sweta Mathur-[protected]) for stopping calls for payment till the dispute is settled. But in contrary to this, Airtel had stopped the service and I was asked to pay all dues as per their choice of Airtel. It is deficiency of service with unfair practice and breach of rights of consumer to have proper communication.
It is my humble request to look the matter and take responcibility and to save my rights and save me from the unnecessary cost and damages due malpractice of the machanism of Airtel.
Thanks & Regards,
Anant Kumar Jha
Address:
C-57, Sector-B2,
Narela Sub-City,
New Delhi-110040
Cell No. [protected]
Hi, ( mail already posted to [protected]@in.airtel.com on 1st march 2012, but no response)
This is in reference to my router which got out of order on 23rd feb 2012,
The airtel engineer advised me to send it to the Airtel dealer " UNIVERSAL
TELECOM & TRADERS" 2072 SECT 16 FARIDABAD FOR REPAIR.
Within 2 days, i went to pick up my router, but it was all in vain as again
when the airtel engineer installed it, it worked for just 20 mins and finally
didnt work,
Atlast i ordered for a new router from the airetl dealer faridabad, it arrived
on 25th feb, but then the engineer told me the real problem was in the adapter,
so i ended up paying for the repairing for the old router plus the new router
which was delivered to me..
i requested the dealer for the refund of the new router as the old router has
been working, the real problem was in the adapter, ever since i havent got any
response
from the dealer, they have been ignoring my calls..
Kindly take care of the airtel router dealer of the faridabab as they had been
very rude and ignorant on this, i neeed a refund as the new router is lying at
my place, its not even installed and packed in the box..
The dealers number given to me from customer care was [protected]
My name is Kamla Rana
my contact num is [protected]
my fixed landline number is [protected], the connection is in the name of Mr.
J. C. Rana
regards,
This is in reference to my router which got out of order on 23rd feb 2012,
The airtel engineer advised me to send it to the Airtel dealer " UNIVERSAL
TELECOM & TRADERS" 2072 SECT 16 FARIDABAD FOR REPAIR.
Within 2 days, i went to pick up my router, but it was all in vain as again
when the airtel engineer installed it, it worked for just 20 mins and finally
didnt work,
Atlast i ordered for a new router from the airetl dealer faridabad, it arrived
on 25th feb, but then the engineer told me the real problem was in the adapter,
so i ended up paying for the repairing for the old router plus the new router
which was delivered to me..
i requested the dealer for the refund of the new router as the old router has
been working, the real problem was in the adapter, ever since i havent got any
response
from the dealer, they have been ignoring my calls..
Kindly take care of the airtel router dealer of the faridabab as they had been
very rude and ignorant on this, i neeed a refund as the new router is lying at
my place, its not even installed and packed in the box..
The dealers number given to me from customer care was [protected]
My name is Kamla Rana
my contact num is [protected]
my fixed landline number is [protected], the connection is in the name of Mr.
J. C. Rana
regards,
Does any one really got a solution by wtiting here ? I have been harrased by Airtel folks and have not got a solution for weeks. This is an uttrely horrible behaviour. They just dont care for their customers. It is best to enmass return their settop boxes to them. It is not worth using their product. Sunil mittal should me ashamed to have a product like this and he should be more ashamed to have a customer service like this. What is the use of going global if you cant take care of your customrer. For more details reach me on [protected] to listen to my woes.
Hello
Please find my CEF number for Airtel Broadband- 3039703. On Saturday Your executive visited at my residence for collecting money and document for the new connection of Airtel Broadband,
I have gave my photograph, PAN card and voter card ID with Rs 500/-. Today I have got the msg from airtel stating that we are currently unable to process you request. (Ref No 6408246) due to non coverage of your area.
Kindly Refund my 500/- Rs and my document, I cannot accept this from airtel, they could have check it before collecting my money and document,
Kindly Revert ASAP.
Name- Rahul Singh
My Mobile number- [protected]
CEF Number - 3039703
Ref No- 6408246
Regards
Rahul Singh|
[protected]
Please find my CEF number for Airtel Broadband- 3039703. On Saturday Your executive visited at my residence for collecting money and document for the new connection of Airtel Broadband,
I have gave my photograph, PAN card and voter card ID with Rs 500/-. Today I have got the msg from airtel stating that we are currently unable to process you request. (Ref No 6408246) due to non coverage of your area.
Kindly Refund my 500/- Rs and my document, I cannot accept this from airtel, they could have check it before collecting my money and document,
Kindly Revert ASAP.
Name- Rahul Singh
My Mobile number- [protected]
CEF Number - 3039703
Ref No- 6408246
Regards
Rahul Singh|
[protected]
hello sir...
i have a plan regarding to social networking on internet .through which, i am sure, we will be known for internet most dominant in the world.
please give me a relevant contact place .
i have a plan regarding to social networking on internet .through which, i am sure, we will be known for internet most dominant in the world.
please give me a relevant contact place .
From: Sunil Jangid [mailto:sunil.[protected]@octalsoftware.com]
Sent: Monday, March 26, 2012 12:35 PM
To: 'sunil.[protected]@bharti.com'
Cc: '[protected]@airtel.in'; '[protected]@in.airtel.com'; '[protected]@gmail.com'; 'Arun Goyal'; 'Naveen Khanna'; '[protected]@yahoo.com'; 'Arun Goyal'; 'Naveen Khanna'
Subject: Regarding legal notice against billing
Importance: High
Hi Mr. Sunil Mittal,
I had one broadband connection which no. is[protected], Account no.15069098. I have logged a complaint[protected] on 27 Dec 2011 against disconnection of my broadband and phone line, Because of high bill issue(I had complaint against that on 121, because As par my Lan card send receive is not match with your bill usages because that broadband connected with single Server Machine. But nobody came from Airtel to check). I am only the person who is continually mailing regarding resolving bill issue. Every time I mailed to [protected]@airtel.in and [protected]@in.airtel.com but reply is not coming soon, after every 2 or 3 follow up mail, I get response from Airtel. After long time, your CSA "New Guru Associate"(Executive-Shweta Sharma) contact to me and settled bill with Rs 10000/- Against outstanding Rs. 27214/- . I received settlement mail also from New Guru Associate.
But every time new CSA persons came to me then I get discuss with Shweta sharma (New Guru Associate Executive). She talked to every person, who came to me. And later they did not came to me again. But before 4 days ago I got legal notice from airtel.
Why legal notice is sent to me? when I have already settled my broadband bill. I have all conversation mails, which I sent to Shweta Sharma (Every time I CC to 121). If New Guru Associate is not belong to Airtel, then 121 should be confirmed me about this.
Please do not enforce me to take hard Action.
Arun Goyal
[protected]
Sent: Monday, March 26, 2012 12:35 PM
To: 'sunil.[protected]@bharti.com'
Cc: '[protected]@airtel.in'; '[protected]@in.airtel.com'; '[protected]@gmail.com'; 'Arun Goyal'; 'Naveen Khanna'; '[protected]@yahoo.com'; 'Arun Goyal'; 'Naveen Khanna'
Subject: Regarding legal notice against billing
Importance: High
Hi Mr. Sunil Mittal,
I had one broadband connection which no. is[protected], Account no.15069098. I have logged a complaint[protected] on 27 Dec 2011 against disconnection of my broadband and phone line, Because of high bill issue(I had complaint against that on 121, because As par my Lan card send receive is not match with your bill usages because that broadband connected with single Server Machine. But nobody came from Airtel to check). I am only the person who is continually mailing regarding resolving bill issue. Every time I mailed to [protected]@airtel.in and [protected]@in.airtel.com but reply is not coming soon, after every 2 or 3 follow up mail, I get response from Airtel. After long time, your CSA "New Guru Associate"(Executive-Shweta Sharma) contact to me and settled bill with Rs 10000/- Against outstanding Rs. 27214/- . I received settlement mail also from New Guru Associate.
But every time new CSA persons came to me then I get discuss with Shweta sharma (New Guru Associate Executive). She talked to every person, who came to me. And later they did not came to me again. But before 4 days ago I got legal notice from airtel.
Why legal notice is sent to me? when I have already settled my broadband bill. I have all conversation mails, which I sent to Shweta Sharma (Every time I CC to 121). If New Guru Associate is not belong to Airtel, then 121 should be confirmed me about this.
Please do not enforce me to take hard Action.
Arun Goyal
[protected]
hello sir/madam
on 30/12/2012 at 1.05am i recieved a message from Airtel through AD-54321 that i have choosen MKR_30 service on my mobile to which i never suscribed. They charged me Rs 30 for it immediatly. Sir i hope u will look in this matter as soon as possible as no such service was suscribed by me at any time and my amount be returened back. My number is [protected] airtel delhi
Thanks
Ajit
on 30/12/2012 at 1.05am i recieved a message from Airtel through AD-54321 that i have choosen MKR_30 service on my mobile to which i never suscribed. They charged me Rs 30 for it immediatly. Sir i hope u will look in this matter as soon as possible as no such service was suscribed by me at any time and my amount be returened back. My number is [protected] airtel delhi
Thanks
Ajit
Respected Sir,
I m sorry to say that Airtel is not as before, very poor response towards the customer complaints. My name is Saurabh tiwari, i stay in Bhopal, Madhya Pradesh. My no.is [protected]. i am using Airtel service last 3 years. bt some few days per day i lost my balance. 19.03.2012 ko time 12:09 PM mere no. me sheroshayari service activate kr di gayi aur 03 Rs. charge kr liye gaye jabki us waqt mera mobile tabel per rakha hua tha aur mai Computer pr work kr rha tha .. n m not press any key ... na hi koi call aaya. then i call custmer care to unke dwara kha gaya ki 04 hour me aapke Rs. return ho jayenge per nhi hue. my request reference no. is CSHWC[protected]. Again after some days they alerts jobss service in my no. and charge 1.5 Rs. when i want to call custmer care they disconceted my no. and again charge 01 Rs. for IPL alerts... aur mera call custmer care se disconected kr diya gaya. i also mail Nodel officer bhopal region bt no one here my complaint/request.
After that called up customer care several time no response. my call is disconected.
Please sir help me. i[censored] cant help me i have PORT my no. for another service & i also go consumer court aganist AIRTEL.
It is really a shame, on the part of the Management, to dupe Corporate Clients in this manner.
Regards,
Saurabh tiwari
If this is being read by the concerned authorities - please help me .. my email address is [protected]@gmail.com
I m sorry to say that Airtel is not as before, very poor response towards the customer complaints. My name is Saurabh tiwari, i stay in Bhopal, Madhya Pradesh. My no.is [protected]. i am using Airtel service last 3 years. bt some few days per day i lost my balance. 19.03.2012 ko time 12:09 PM mere no. me sheroshayari service activate kr di gayi aur 03 Rs. charge kr liye gaye jabki us waqt mera mobile tabel per rakha hua tha aur mai Computer pr work kr rha tha .. n m not press any key ... na hi koi call aaya. then i call custmer care to unke dwara kha gaya ki 04 hour me aapke Rs. return ho jayenge per nhi hue. my request reference no. is CSHWC[protected]. Again after some days they alerts jobss service in my no. and charge 1.5 Rs. when i want to call custmer care they disconceted my no. and again charge 01 Rs. for IPL alerts... aur mera call custmer care se disconected kr diya gaya. i also mail Nodel officer bhopal region bt no one here my complaint/request.
After that called up customer care several time no response. my call is disconected.
Please sir help me. i[censored] cant help me i have PORT my no. for another service & i also go consumer court aganist AIRTEL.
It is really a shame, on the part of the Management, to dupe Corporate Clients in this manner.
Regards,
Saurabh tiwari
If this is being read by the concerned authorities - please help me .. my email address is [protected]@gmail.com
Dear Mr Sunil Mittal Jee
You are are the last person in Airtel who can provide me with a immediate solution for my query
regards
Gordon Rondeau
From: GORDON [mailto:[protected]@ondotcouriers.in]
Sent: Sunday, April 15, 2012 1:59 PM
To: 'nodalofficer.[protected]@in.airtel.com'; '[protected]@in.airtel.com'; appellate.[protected]@in.airtel.com
Subject: RE: MOBILE NUMBER [protected] REQUEST NO 38822496 / 38800879 NO 3 G COVERAGE IN HOME [|BAL|Qrc[protected]|]-SERVICE REQUEST NUMBER[protected]
REMINDER – 1 @ 13.59 HOURS ON[protected]
From: GORDON [mailto:[protected]@ondotcouriers.in]
Sent: Tuesday, March 13, 2012 5:16 PM
To: 'nodalofficer.[protected]@in.airtel.com'; '[protected]@in.airtel.com'
Subject: RE: MOBILE NUMBER [protected] REQUEST NO 38822496 / 38800879 NO 3 G COVERAGE IN HOME [|BAL|Qrc[protected]|]-SERVICE REQUEST NUMBER 42402293
Dear Team Airtel
I need to clarify and make certain points clear before I proceed and further
It’s been more than 8 long month’s since my complaints were logged in
Every day I have different field officers calling on me asking what issue I am facing
There is only a new commitment of date in resolving my query
I am unable to get any 3 G network coverage in home and office network for which I need a solution
Airtel has been postponing the resolution I need thus I have paid 700 rental from past 8 months
I am now having a feeling that Airtel is just fooling their clients
When will I be in a position to expect a solution
With Warm Regards
Gordon R { ALL INDIA CO-ORDINATOR - NCR }
[protected]@ondot.co.in / [protected]@ondotcouriers.in
From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com]
Sent: Tuesday, March 13, 2012 10:50 AM
To: [protected]@ondotcouriers.in
Subject: Re: MOBILE NUMBER [protected] REQUEST NO 38822496 / 38800879 NO 3 G COVERAGE IN HOME [|BAL|Qrc[protected]|]-SERVICE REQUEST NUMBER 42402293
Dear Customer,
Ref: e-mail dated 08/03/2012, regarding 3G network coverage issue for your
airtel postpaid mobile number [protected].
We regret for the inconvenience caused to you in this regard.
We tried reaching you on your mobile number [protected] on 10/03/2012 at 12.48
PM, but there was no response.
We would like to inform you that based on your complaint, We have already
forwarded your concern to our technical department. The survey has already been
conducted in your area and found that the outdoor coverage is good.
However, we would like to inform that, as per the Service Request Number
42402293 our technical team are still working on it. We have already forwarded
your concern to our technical department. We have also shared your feedback
through this e-mail with our technical team, necessary action will be taken at
the earliest. We need your co-operation till such time.
Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198 for any complaint, you can also email us at
[protected]@in.airtel.com.
You can get in touch with the Nodal Officer with your earlier request or
complaint number if it s still unresolved.
You may send an email at Nodalofficer.[protected]@airtel.in or you may call at +91
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 working days.
If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at + 91 [protected] from 9:30
AM to 6:30 PM Monday to Friday.
Assuring you the best of our services.
Warm regards,
Mahesh TK
Nodal Office
Bharti Airtel Limited
Jadidi Rao
Nodal Office
Bharti Airtel Ltd.
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=117395E21C7D81868FF[protected]FB1...⇄
[protected]Original Message[protected]
From: nodalofficer.[protected]@in.airtel.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 10/03/2012 01:00:21 PM
Subject: Re: MOBILE NUMBER [protected] REQUEST NO 38822496 / 38800879 NO 3 G COVERAGE IN HOME [|BAL|Qrc[protected]|]-SERVICE REQUEST NUMBER 42402293
Dear Customer,
Ref: e-mail dated 08/03/2012, regarding 3G network coverage issue for your
airtel postpaid mobile number [protected].
We regret for the inconvenience caused to you in this regard.
We tried reaching you on your mobile number [protected] on 10/03/2012 at 12.48
PM, but there was no response.
We would like to inform you that based on your complaint, We have already
forwarded your concern to our technical department. The survey has already been
conducted in your area and found that the outdoor coverage is good.
However, we would like to inform that, as per the Service Request Number
42402293 our technical team are still working on it. We have already forwarded
your concern to our technical department. We have also shared your feedback
through this e-mail with our technical team, necessary action will be taken at
the earliest. We need your co-operation till such time.
Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198 for any complaint, you can also email us at
[protected]@in.airtel.com.
You can get in touch with the Nodal Officer with your earlier request or
complaint number if it s still unresolved.
You may send an email at Nodalofficer.[protected]@airtel.in or you may call at +91
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 working days.
If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at + 91 [protected] from 9:30
AM to 6:30 PM Monday to Friday.
Assuring you the best of our services.
Warm regards,
Mahesh TK
Nodal Office
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F215739CE527
6B93F115749CE62657BBCE3253BF27AB3758B9C0C6CBC4C6C6C7C1C6C1C73152B4DF2A6AAA&r...⇄
=Qrc[protected]
[protected]Original Message[protected]
From: nodalofficer.[protected]@in.airtel.com
To: nodalofficer.[protected]@in.airtel.com
Cc: [protected]@ondotcouriers.in
Sent: 08/03/2012 10:15:51 AM
Subject: Re: MOBILE NUMBER [protected] REQUEST NO 38822496 / 38800879 NO 3 G
COVERAGE IN HOME [|BAL|Qrc[protected]|]-SERVICE REQUEST NUMBER 42402293
Dear Customer,
Warm greetings from all o[censored]s at airtel.
This is in reference to the email received on 05 March 2012, expressing your
concern regarding the 3G connectivity for your airtel mobile number [protected].
Kindly note that, you have written to the Nodal Officer of Delhi circle,
however the number mentioned in your email belongs to Karnataka circle, which
has a separate email id.
We have forwarded your email to Nodal Officer of Karnataka circle at
nodalofficer.[protected]@airtel.in. The team shall get back to you within 24 working
hours.
For any clarification, kindly get back to us at nodalofficer.[protected]@airtel.in.
We regret for the inconvenience caused to you.
Assuring our best attention and services at all times.
Warm Regards Maya Maya Nodal Office Bharti Airtel Limited
Your response will help us to enhance your exper
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
You are are the last person in Airtel who can provide me with a immediate solution for my query
regards
Gordon Rondeau
From: GORDON [mailto:[protected]@ondotcouriers.in]
Sent: Sunday, April 15, 2012 1:59 PM
To: 'nodalofficer.[protected]@in.airtel.com'; '[protected]@in.airtel.com'; appellate.[protected]@in.airtel.com
Subject: RE: MOBILE NUMBER [protected] REQUEST NO 38822496 / 38800879 NO 3 G COVERAGE IN HOME [|BAL|Qrc[protected]|]-SERVICE REQUEST NUMBER[protected]
REMINDER – 1 @ 13.59 HOURS ON[protected]
From: GORDON [mailto:[protected]@ondotcouriers.in]
Sent: Tuesday, March 13, 2012 5:16 PM
To: 'nodalofficer.[protected]@in.airtel.com'; '[protected]@in.airtel.com'
Subject: RE: MOBILE NUMBER [protected] REQUEST NO 38822496 / 38800879 NO 3 G COVERAGE IN HOME [|BAL|Qrc[protected]|]-SERVICE REQUEST NUMBER 42402293
Dear Team Airtel
I need to clarify and make certain points clear before I proceed and further
It’s been more than 8 long month’s since my complaints were logged in
Every day I have different field officers calling on me asking what issue I am facing
There is only a new commitment of date in resolving my query
I am unable to get any 3 G network coverage in home and office network for which I need a solution
Airtel has been postponing the resolution I need thus I have paid 700 rental from past 8 months
I am now having a feeling that Airtel is just fooling their clients
When will I be in a position to expect a solution
With Warm Regards
Gordon R { ALL INDIA CO-ORDINATOR - NCR }
[protected]@ondot.co.in / [protected]@ondotcouriers.in
From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com]
Sent: Tuesday, March 13, 2012 10:50 AM
To: [protected]@ondotcouriers.in
Subject: Re: MOBILE NUMBER [protected] REQUEST NO 38822496 / 38800879 NO 3 G COVERAGE IN HOME [|BAL|Qrc[protected]|]-SERVICE REQUEST NUMBER 42402293
Dear Customer,
Ref: e-mail dated 08/03/2012, regarding 3G network coverage issue for your
airtel postpaid mobile number [protected].
We regret for the inconvenience caused to you in this regard.
We tried reaching you on your mobile number [protected] on 10/03/2012 at 12.48
PM, but there was no response.
We would like to inform you that based on your complaint, We have already
forwarded your concern to our technical department. The survey has already been
conducted in your area and found that the outdoor coverage is good.
However, we would like to inform that, as per the Service Request Number
42402293 our technical team are still working on it. We have already forwarded
your concern to our technical department. We have also shared your feedback
through this e-mail with our technical team, necessary action will be taken at
the earliest. We need your co-operation till such time.
Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198 for any complaint, you can also email us at
[protected]@in.airtel.com.
You can get in touch with the Nodal Officer with your earlier request or
complaint number if it s still unresolved.
You may send an email at Nodalofficer.[protected]@airtel.in or you may call at +91
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 working days.
If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at + 91 [protected] from 9:30
AM to 6:30 PM Monday to Friday.
Assuring you the best of our services.
Warm regards,
Mahesh TK
Nodal Office
Bharti Airtel Limited
Jadidi Rao
Nodal Office
Bharti Airtel Ltd.
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=117395E21C7D81868FF[protected]FB1...⇄
[protected]Original Message[protected]
From: nodalofficer.[protected]@in.airtel.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 10/03/2012 01:00:21 PM
Subject: Re: MOBILE NUMBER [protected] REQUEST NO 38822496 / 38800879 NO 3 G COVERAGE IN HOME [|BAL|Qrc[protected]|]-SERVICE REQUEST NUMBER 42402293
Dear Customer,
Ref: e-mail dated 08/03/2012, regarding 3G network coverage issue for your
airtel postpaid mobile number [protected].
We regret for the inconvenience caused to you in this regard.
We tried reaching you on your mobile number [protected] on 10/03/2012 at 12.48
PM, but there was no response.
We would like to inform you that based on your complaint, We have already
forwarded your concern to our technical department. The survey has already been
conducted in your area and found that the outdoor coverage is good.
However, we would like to inform that, as per the Service Request Number
42402293 our technical team are still working on it. We have already forwarded
your concern to our technical department. We have also shared your feedback
through this e-mail with our technical team, necessary action will be taken at
the earliest. We need your co-operation till such time.
Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198 for any complaint, you can also email us at
[protected]@in.airtel.com.
You can get in touch with the Nodal Officer with your earlier request or
complaint number if it s still unresolved.
You may send an email at Nodalofficer.[protected]@airtel.in or you may call at +91
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 working days.
If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at + 91 [protected] from 9:30
AM to 6:30 PM Monday to Friday.
Assuring you the best of our services.
Warm regards,
Mahesh TK
Nodal Office
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F215739CE527
6B93F115749CE62657BBCE3253BF27AB3758B9C0C6CBC4C6C6C7C1C6C1C73152B4DF2A6AAA&r...⇄
=Qrc[protected]
[protected]Original Message[protected]
From: nodalofficer.[protected]@in.airtel.com
To: nodalofficer.[protected]@in.airtel.com
Cc: [protected]@ondotcouriers.in
Sent: 08/03/2012 10:15:51 AM
Subject: Re: MOBILE NUMBER [protected] REQUEST NO 38822496 / 38800879 NO 3 G
COVERAGE IN HOME [|BAL|Qrc[protected]|]-SERVICE REQUEST NUMBER 42402293
Dear Customer,
Warm greetings from all o[censored]s at airtel.
This is in reference to the email received on 05 March 2012, expressing your
concern regarding the 3G connectivity for your airtel mobile number [protected].
Kindly note that, you have written to the Nodal Officer of Delhi circle,
however the number mentioned in your email belongs to Karnataka circle, which
has a separate email id.
We have forwarded your email to Nodal Officer of Karnataka circle at
nodalofficer.[protected]@airtel.in. The team shall get back to you within 24 working
hours.
For any clarification, kindly get back to us at nodalofficer.[protected]@airtel.in.
We regret for the inconvenience caused to you.
Assuring our best attention and services at all times.
Warm Regards Maya Maya Nodal Office Bharti Airtel Limited
Your response will help us to enhance your exper
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Hi Mittal,
I have been using Airtel service from past 10 yrs... I had many worst experiance from customer care... I am also in service industry I rest customer...
If you have chance please listen the all the voice recorded message when customer speaks to your representative...
If I am not receving any response I am really want to report the same in court... Its not joke I will sue complaint against this industry.
If you really want to respect customer please contact... [protected].
Regards,
Srikanth
I have been using Airtel service from past 10 yrs... I had many worst experiance from customer care... I am also in service industry I rest customer...
If you have chance please listen the all the voice recorded message when customer speaks to your representative...
If I am not receving any response I am really want to report the same in court... Its not joke I will sue complaint against this industry.
If you really want to respect customer please contact... [protected].
Regards,
Srikanth
sir,
i have an airtel connection running at home.Mothly charges are rs 500 with unlimited pack scheme.When the connection was installed .Your representative had said that it is fixed tarrif scheme of rs 500 per month all inclusive taxes till this connection persists.But it is an illegal matter that your company is changing the plan all of a sudden(limited 5GB only) that too without prior notice. On filling a complaint with the customer care in place of helping they misbehaved. We use Airtel not only for internet but all our mobile connections too are airtel. We have been your customers for over a decade. I believe that the customers are you priority so i would be great if look into the matter and make sure we get what we were promised and stop the unfair trade practice.
email: [protected]@gmail.com
thank you
i have an airtel connection running at home.Mothly charges are rs 500 with unlimited pack scheme.When the connection was installed .Your representative had said that it is fixed tarrif scheme of rs 500 per month all inclusive taxes till this connection persists.But it is an illegal matter that your company is changing the plan all of a sudden(limited 5GB only) that too without prior notice. On filling a complaint with the customer care in place of helping they misbehaved. We use Airtel not only for internet but all our mobile connections too are airtel. We have been your customers for over a decade. I believe that the customers are you priority so i would be great if look into the matter and make sure we get what we were promised and stop the unfair trade practice.
email: [protected]@gmail.com
thank you
Mr Sunil is busy doing samba in African jungle...:)
hi sunil
i am vishal d patel at ahmedabad
my problemes is your network is very bad in out area last 2 years back
i am calling your coustmer care executive he say new site is open in your area
i think there is very bad answer 2 year you are not erection new site
now what we do
pls reply me
my contact no is [protected]
vishal
i am vishal d patel at ahmedabad
my problemes is your network is very bad in out area last 2 years back
i am calling your coustmer care executive he say new site is open in your area
i think there is very bad answer 2 year you are not erection new site
now what we do
pls reply me
my contact no is [protected]
vishal
Hi,
My mobile no. is [protected]
I am copmpelled to write this mail today because of the immense trouble caused by your sales executives who are extremely inefficient and unable to resolve any of our problems. In spite of spending multiple days trying to get a solution to my problem all that i get to hear is that they will register my complaint. Saying that they are transferring call to their senior, they just disappear keeping us on hold for long durations of time. Even if we leave the financial aspect of my problem, does my time have no value in your eyes? I have been continualy following up with your sales people for the last 10 days and finally when 1 was resolved another problem has sprung up with again no proper reply or help from your sales people.
I hope my problem will be adressed quickly without any further delay.
Yours Sincerely,
Maitreyee Ekbote
My mobile no. is [protected]
I am copmpelled to write this mail today because of the immense trouble caused by your sales executives who are extremely inefficient and unable to resolve any of our problems. In spite of spending multiple days trying to get a solution to my problem all that i get to hear is that they will register my complaint. Saying that they are transferring call to their senior, they just disappear keeping us on hold for long durations of time. Even if we leave the financial aspect of my problem, does my time have no value in your eyes? I have been continualy following up with your sales people for the last 10 days and finally when 1 was resolved another problem has sprung up with again no proper reply or help from your sales people.
I hope my problem will be adressed quickly without any further delay.
Yours Sincerely,
Maitreyee Ekbote
Dear Sir,
In spite of so many call and complain, your entire team is just paying with your system and the customer is getting sufferer.
The development is:
1. No one in the customer care is attending the call, just saying thanks and cutting the call, or the system is so bad the call is getting cut, or the people are so cleaver that just increasing the no. of calls they are making and fooling your esteemed system.
2. You are giving false claim that your people are afraid of comming to Sector 21, Kharghar because they assume that they will be beaten by local people. Please note, your people may be right either they have cheated a number of people in this area or connected with anti social groups or due to your extreme poor service they are expecting good treatment from the area or even they actually on leave, just fooling you around.
3. I have paid in advance and still can not use your service since mid of June 2012, though it is recorded from 22nd June 2012. Hence not only just for compensesion, we will go for consumer right and all possible ethical, social and media way to expose the level of service you are providing.
I do not like to extend my time frame, if I see so senior person is going to take the action except the parroting style readymade words, just see what a common man can do.
I do request to all other service provider also to provide good service, because my small and modest action may cost you dear.
regards,
Kalyan Roy
[protected]
A-201, RAJ, Plot-66, Sector-21, Kharghar,
Navi Mumbai-410210, India
In spite of so many call and complain, your entire team is just paying with your system and the customer is getting sufferer.
The development is:
1. No one in the customer care is attending the call, just saying thanks and cutting the call, or the system is so bad the call is getting cut, or the people are so cleaver that just increasing the no. of calls they are making and fooling your esteemed system.
2. You are giving false claim that your people are afraid of comming to Sector 21, Kharghar because they assume that they will be beaten by local people. Please note, your people may be right either they have cheated a number of people in this area or connected with anti social groups or due to your extreme poor service they are expecting good treatment from the area or even they actually on leave, just fooling you around.
3. I have paid in advance and still can not use your service since mid of June 2012, though it is recorded from 22nd June 2012. Hence not only just for compensesion, we will go for consumer right and all possible ethical, social and media way to expose the level of service you are providing.
I do not like to extend my time frame, if I see so senior person is going to take the action except the parroting style readymade words, just see what a common man can do.
I do request to all other service provider also to provide good service, because my small and modest action may cost you dear.
regards,
Kalyan Roy
[protected]
A-201, RAJ, Plot-66, Sector-21, Kharghar,
Navi Mumbai-410210, India
Dear Mr Sunil Mittal,
I had taken an AIRTEL broadband connection(No. [protected]) in Jun 2012. I used it for one month and recharged it with an amount of Rs 450/-. After using it for just one day, your people deactivated it saying that my address details are not available. I promptly submitted the details at your Relationship Centre at Begumpet(Tel.[protected]) on 02 Jul but have not received any favourable response so far. People manning your tollfree nos. 121/198 have been incompetent, irresponsible and useless and have only managed to waste my time. I complained to the nodal officer who has not even bothered to respond. My official complaint(No.LB[protected] also remains unanswered.
My experience indicates that AIRTEL has become too complacent and arrogant and has started resorting to unethical and cheating practices. Please act soon to prevent your company from sinking in the near future.
Warm Regards
Cdr(Retd) KR Prasad
Hyderabad
I had taken an AIRTEL broadband connection(No. [protected]) in Jun 2012. I used it for one month and recharged it with an amount of Rs 450/-. After using it for just one day, your people deactivated it saying that my address details are not available. I promptly submitted the details at your Relationship Centre at Begumpet(Tel.[protected]) on 02 Jul but have not received any favourable response so far. People manning your tollfree nos. 121/198 have been incompetent, irresponsible and useless and have only managed to waste my time. I complained to the nodal officer who has not even bothered to respond. My official complaint(No.LB[protected] also remains unanswered.
My experience indicates that AIRTEL has become too complacent and arrogant and has started resorting to unethical and cheating practices. Please act soon to prevent your company from sinking in the near future.
Warm Regards
Cdr(Retd) KR Prasad
Hyderabad
My Broadband Internet connection o[censored]PE circle with Account Number 14626135 is not yet disconnected despite given multiple requests since 18th May '12 (2 months from today) and i am getting bills again and again every month. I have also received multiple calls from their executives for confirmation and which i have properly given for permanent disconnection.
Then this fraud activity is happening for charging churned subscribers.
Contact: [protected]@gmail.com
Then this fraud activity is happening for charging churned subscribers.
Contact: [protected]@gmail.com
Dear Mr Sunil,
I have been using mobile No [protected] at Jaipur for the past over three years my monthly bill has hardly exceeded 600/ to 700/-. To my surprise my bill for the month of Jun 2012 has come Rs 2942.94. I had lodged a complaint for this vide complaint No[protected] dated 18Jul 12.
On enquiry I have been told that the billing is high because you have used various down loads. To my utter surprise since I donot have any internet connection on the mobile nor have I ever applied for it, with out this how is it possible to download any thing is beyond my imagination.
I have never applied or done any SMS seeking these facilities.I feel this is an out right case of wrong/incorrect billing. Please instruct the concerned staff to rectify the bill at the earliest, so that I can clear the same.
I would be compelled to seek redressal through legal means if the same is NOT resolved in a fortnights time.
Regards
Mr Satya Sharma
Vipul Motors (P) Ltd
1180 -81 Chanakya Marg, Ward No 57
Subhash Chownk
Jaipur 302002
my email - [protected]@yahoo.com
I have been using mobile No [protected] at Jaipur for the past over three years my monthly bill has hardly exceeded 600/ to 700/-. To my surprise my bill for the month of Jun 2012 has come Rs 2942.94. I had lodged a complaint for this vide complaint No[protected] dated 18Jul 12.
On enquiry I have been told that the billing is high because you have used various down loads. To my utter surprise since I donot have any internet connection on the mobile nor have I ever applied for it, with out this how is it possible to download any thing is beyond my imagination.
I have never applied or done any SMS seeking these facilities.I feel this is an out right case of wrong/incorrect billing. Please instruct the concerned staff to rectify the bill at the earliest, so that I can clear the same.
I would be compelled to seek redressal through legal means if the same is NOT resolved in a fortnights time.
Regards
Mr Satya Sharma
Vipul Motors (P) Ltd
1180 -81 Chanakya Marg, Ward No 57
Subhash Chownk
Jaipur 302002
my email - [protected]@yahoo.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54497
Pending
0
Resolved
21957
View all 54497 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Thanks to TRAI for introducing number portability. Better use the option and exit Airtel.
Let the better service provider be the winner and worst go to hell.
Nehal Shah