Comments
Hi,
I had called Airtel customer care to cancell my internet connection. I got a response it will take 7 working days and till then your internet will not work and you will have to pay for those number of days. What is this policy????
Airtel sucks!!!
I spoke to Govinda customer care rep, and he asked me to call 12am mid nitght as systems are not working. What is this crap.
@ Airtel- you guys can listen to recording.
I had called Airtel customer care to cancell my internet connection. I got a response it will take 7 working days and till then your internet will not work and you will have to pay for those number of days. What is this policy????
Airtel sucks!!!
I spoke to Govinda customer care rep, and he asked me to call 12am mid nitght as systems are not working. What is this crap.
@ Airtel- you guys can listen to recording.
Mr. Sunil Bharti Mittal ..Ru listening ?????
Hi,
I want to bring this incident to your attention. Respected Sir,
After on-line recharge on[protected] at 06:07 PM my prepaid phone number [protected]
received SMS from "ERecharge" MRP:Rs298.00, PF:Rs264.22, STaxRs:Rs32.78
TransactionID[protected]
After this a complaint/request lodge by me a long discussion on phone & by emails. One your
representative tell me some time recharge done by other severs due to technical fault your
amount will be back in your bank after seven working days. Yesterday again drop a mail & as
well as a SMS. Response received as routine ask some details I send them.
After I thought the matter report to you may be get justice. My email addressis [protected]@hotmail.com
Hi,
I want to bring this incident to your attention. Respected Sir,
After on-line recharge on[protected] at 06:07 PM my prepaid phone number [protected]
received SMS from "ERecharge" MRP:Rs298.00, PF:Rs264.22, STaxRs:Rs32.78
TransactionID[protected]
After this a complaint/request lodge by me a long discussion on phone & by emails. One your
representative tell me some time recharge done by other severs due to technical fault your
amount will be back in your bank after seven working days. Yesterday again drop a mail & as
well as a SMS. Response received as routine ask some details I send them.
After I thought the matter report to you may be get justice. My email addressis [protected]@hotmail.com
Sir,
I am a
customer o[censored]r reputed telecommunication company ‘AIRTEL’.I m using a prepaid
connection.I like ur services and products the most especially ur 3g services.i
m in regular use of 3g in my no.But today(20.03.2014) I suffered from excessive
mental harrashment from ur customer care section.there is a 2g plan of rs9.00
under ur services which is under the section of my airtel my offer.i did not
activate any such kind of pack in my no.but how it is automatically activated
in my no I cant understand the fallacy.when I called up into ur customer care
section for help I was shocked by their behaviour of ignoring.i called up 4
times and each time they are giving me different information.one of them told
me forcefully that you have activated it yourself.i have already a 3g activated
in my no then why I will go for a 2g.The question is not of rs 9.00 but it is
the name and fame o[censored]r company.even ur seniors are also not upto the mark.Now
if this thing continues then how can I trust in ur service?mob no- +91-[protected]
I will be
highly thankful if you kindly look into the matter.
Yours
sincerely,
Mr.kalyan kr
roy
I am a
customer o[censored]r reputed telecommunication company ‘AIRTEL’.I m using a prepaid
connection.I like ur services and products the most especially ur 3g services.i
m in regular use of 3g in my no.But today(20.03.2014) I suffered from excessive
mental harrashment from ur customer care section.there is a 2g plan of rs9.00
under ur services which is under the section of my airtel my offer.i did not
activate any such kind of pack in my no.but how it is automatically activated
in my no I cant understand the fallacy.when I called up into ur customer care
section for help I was shocked by their behaviour of ignoring.i called up 4
times and each time they are giving me different information.one of them told
me forcefully that you have activated it yourself.i have already a 3g activated
in my no then why I will go for a 2g.The question is not of rs 9.00 but it is
the name and fame o[censored]r company.even ur seniors are also not upto the mark.Now
if this thing continues then how can I trust in ur service?mob no- +91-[protected]
I will be
highly thankful if you kindly look into the matter.
Yours
sincerely,
Mr.kalyan kr
roy
Bharti Airtel 4G don't have speed.
They are making customers fool
Plz don't buy. Else you may loose your money.
They have the worst service.
I faced simialr issue. Bharti Airtel never resolves issue.
Jai Hind
They are making customers fool
Plz don't buy. Else you may loose your money.
They have the worst service.
I faced simialr issue. Bharti Airtel never resolves issue.
Jai Hind
now Airtel is no brand. . it is now just a bloody cheater brand.. so guys please dont use anything of Airtel..
you spread it to ten people. and all the ten people will spread it to next 10 people...if it will happen. seriously that day will come very soon, when Sunil Mittal will start again a cycle shop in Punjab...
you spread it to ten people. and all the ten people will spread it to next 10 people...if it will happen. seriously that day will come very soon, when Sunil Mittal will start again a cycle shop in Punjab...
I received a call from some girl Called Riya from the Number - [protected], regarding one my payments of Rs 750/- which was not paid, i had a discussion with airtel team on the same that i haven't received the bill yet and once i receive the same i will make the payment. also i informed them that when i closed the account at the airtel store he told me that i have no due left on the account, and post that i didnt received any bill from Airtel wrt a payment which is due.
Now i get a call from this customer care executive who is a foul mouth and don't know how to talk to customers. i have no problem in making the payment but it has to be explained and closed in subtle way.
i would just like to bring this to your notice that what all was said to me during that half hour long conversation which just had her screams on me for this peanut amount.
call opened by asking is this deepak misra, i said yes, the next thing was, "PAYMENT KAB KAR RAHA HAI!!" when are you making the payment to us. "JAB POSTPAID RAKHNE KEE AUKAD NAHI HOTI TOH LETE KYU HO" when you cant afford post paid why do you take it. "TUJHE PATA HAI MAIN KAUN HOON, CHUP CHAAP PAYMENT KAR, PATA NAHI KAHA KAHA SE AA JAATE HAI AISE LOG". In the entire call i was asking one small thing can i have my bill for the same, but she was all over the place abusing talking rubbish to me. "AIRTEL" an "INTERNATIONAL BRAND" this how you treat your valuable customers. IAM DISAPPOINTED TO THE CORE.
YOU GUYS HAVE CHANGED THE MEANING OF CUSTOMER SERVICE AND HAVE BECOME ANOTHER FOUL MOUTH COLLECTION AGENTS.
Now i get a call from this customer care executive who is a foul mouth and don't know how to talk to customers. i have no problem in making the payment but it has to be explained and closed in subtle way.
i would just like to bring this to your notice that what all was said to me during that half hour long conversation which just had her screams on me for this peanut amount.
call opened by asking is this deepak misra, i said yes, the next thing was, "PAYMENT KAB KAR RAHA HAI!!" when are you making the payment to us. "JAB POSTPAID RAKHNE KEE AUKAD NAHI HOTI TOH LETE KYU HO" when you cant afford post paid why do you take it. "TUJHE PATA HAI MAIN KAUN HOON, CHUP CHAAP PAYMENT KAR, PATA NAHI KAHA KAHA SE AA JAATE HAI AISE LOG". In the entire call i was asking one small thing can i have my bill for the same, but she was all over the place abusing talking rubbish to me. "AIRTEL" an "INTERNATIONAL BRAND" this how you treat your valuable customers. IAM DISAPPOINTED TO THE CORE.
YOU GUYS HAVE CHANGED THE MEANING OF CUSTOMER SERVICE AND HAVE BECOME ANOTHER FOUL MOUTH COLLECTION AGENTS.
REMINDER XIII
Kind Attn. = Dear Mrs. Simran Jha,
It is a very very ironical to mention here that even after a visit
of your representative to our office, the AIRTEL is not able to
resolve this very long... long... long...pending issue. Based
on your (false) promise, we have once again handed-over
all details to your representative on the hope that this may
finally lead to the resolution of the issue. But, the matter still
remains as it was earlier.
In fact, I am left with no enough (rude) words to write
over here so that some in the AIRTEL can awake and take this
matter seriously. Whatever was earlier written in various email
messages are fully digested by the AIRTEL. Really, the AIRTEL has
got a very very deep and huge belly and can easily digest any type
of words/language.
I have never ever seen such heavy a belly corporate in my whole
life.
If the AIRTEL thinks that there is still left something to save
his grace, than please ...please...someone in the AIRTEL may
awake and take this matter seriously to its final conclusion.
Let us see what is coming out of the AIRTEL's bonnet now.
Regards.
On 02/08/2014 12:18,
chandrakant.purchase wrote:
REMINDER XII.
Kind Attn. = Dear Mrs. Simran Jha,
Based on your firm word, we have waited till end of July 2014.
We were of the opinion that being a Gujarat-Corporate Service
Head, you must have enough power to deal with our long pending
issue. But, once again, a top notch official of AIRTEL miserably
failed in her promise to deliver result.
Now, please furnish us some another fake
deadline/promise so that till that time AIRTEL can continue to
earn some extra bucks though unlawful and the same may be termed
as day-light loot by so called white-collar official
of an (un)professional company.
Once again, waiting for a quick though fake response
from side.
Regards.
On 26/07/2014 17:03,
chandrakant.purchase wrote:
REMINDER XI.
Thanks for reply.
Please also arrange to refund extra charges paid by us for
"Tracemate" services which we have not been using since last
April 2014.
Kindly also approve payment of INR 50, 000/- (INR Fifty
Thousand Only) towards penalty for mental harassment caused to
us due to continuous follow-up and towards loss of our
valuable time and energy.
Matter most urgent.
Regards.
On 26/07/2014 16:41, Simran Jha
wrote:
Dear Sir,
Please do not mark reminders, me
and my team are in continuous touch with you and have
assured you to get the services disconnected in the next
few days.
We would be reverting to you
before 31st July’14 on the closure.
Aside to Minaxi – pls close and
confirm.
Regards
Simran Jha
Guj-Corporate Service Head
[protected]
Simran.[protected]@airtel.com
From:
chandrakant.purchase [mailto:[protected]@rajagencies.net]
Sent: Saturday, July 26, 2014 11:32 AM
To: [protected]@trai.gov.in;
Corporate communication; Appellatte Guj; Anurag
Sharma; Jignasa Patel; jyoti.[protected]@in.airtel.com;
Nyukesh .raj; nodalofficer.[protected]@airtel.in;
B0009618; a_narender.[protected]@in.airtel.com;
Richa Banga; Simran Jha; Varun Sant; a_jayesh.[protected]@in.aritel.com;
Naresh Dasari; backend surat; Appellate Mumbai
Subject: Re: DISCONTINUATION OF TRACEMAT
SERVICES AND BB SERVICES. (REF.:- RELATIONSHIP NO.
[protected]). REMINDER. REMINDER II. REMINDER III.
REMINDER IV. REMINDER V. REMINDER VI. REMINDER VII.
REMINDER VIII. REMINDER IX. REMINDER X.
REMINDER X.
Regards.
On 24/07/2014 11:37,
chandrakant.purchase wrote:
REMINDER IX.
Regards.
On 23/07/2014 19:09,
chandrakant.purchase wrote:
REMINDER VIII.
Regards.
On 23/07/2014 12:04,
chandrakant.purchase wrote:
REMINDER VII.
Regards.
On 22/07/2014 19:52,
chandrakant.purchase wrote:
REMINDER VI.
Regards.
On 22/07/2014 11:12,
chandrakant.purchase wrote:
REMINDER V.
Regards.
On 21/07/2014 12:04,
chandrakant.purchase wrote:
REMINDER IV.
Regards.
On 19/07/2014 15:02,
chandrakant.purchase wrote:
REMINDER III.
Regards.
On 18/07/2014 11:23,
chandrakant.purchase wrote:
REMINDER II
Regards.
On 17/07/2014 19:08,
chandrakant.purchase wrote:
On 17/07/2014
18:15, chandrakant.purchase wrote:
Dear Mr.
Naveen Mishra and all officials of
the Airtel,
Please...Please...Please...mark
copy to TRAI also and
please...please...please...do
not ask any further information
from us. We are fed up with giving
number of
documents/information/details to
the AIRTEL.
Now it is the time for AIRTEL to
wake-up and to take some concrete
action instead of asking
more...more...more and more
useless details from us.
Regards.
On 17/07/2014
17:55, [protected]@in.airtel.com
wrote:
Dear Customer,
Thank you for writing to airtel.
This is with reference to your
email dated 15th July
2014, wherein you requested for
deactivation of value added
services against airtel mobile
numbers.
As per your telephonic
conversation with the undersigned
dated 17th July 2014,
we would request you to please
provide us with the scanned copy
of written request on company’s
letterhead stating the mobile
numbers on which the value added
services needs to be deactivated,
along with the signature and stamp
of authorized person as the same
would enable us to do the needful.
Should you require any further
assistance, please feel free to
contact us directly at our e-mail
address [protected]@in.airtel.com
and we shall make every effort to
revert with resolution at the
earliest.
We assure you the best of our
services.
Regards,
Naveen Mishra
Customer service
bharti airtel limited
Dear Sir,
It is time and again requested
to copy mark your reply to TRAI
also. Please keep TRAI informed
of all correspondence for future
reference.
As per your below message, now
the AIRTEL requires request
letter on our letterhead. It is
a simply another ploy or trap
kept by AIRTEL to delay
deactivation of "Tracemat"
services. In past, we had
provided number of
information/details/documents to
number of channels and number of
officers of various ranks in the
AIRTEL. The AIRTEL has been
continuously asking for more and
more details since last four
months in order to delay
deactivation of services. There
exist numerous channels and
number of officers of various
ranks in the AIRTEL. Even after
four months of continuous
follow-up, we really today do
not know which is the right
channel or who is the right
officer to whom we should
complain.
Now, this is the latest tactic
adopted by the AIRTEL to delay
deactivation of "Tracemat"
services just to earn unlawful
income. In the past, we were
never ever asked by the AIRTEL
to submit such details on our
letterhead.
Every times, we are asked to
submit some kind of details to
deactivate the "Tracemat"
services. Once it is provided,
some one else from AIRTEL jumps
into the communication channel
and seeks some another details
for deactivation. Once these
details are provided to him too,
some other fellow is waiting to
jump into this issue and seek
more details just to postpone
the deactivation. This is a very
very clever game is being played
by the AIRTEL to make unlawful
gains from genuine customers. We
do really appreciate the various
tactics adopted by the AIRTEL
for the sake of revenue. It
serves at least short term goal
for the AIRTEL, but at a very
very heavy cost of damage to the
GOODWILL and BRAND IMAGE of the
AIRTEL.
Please note that the AIRTEL can
cheat the customers once, twice
or at least thrice. But on one,
including the AIRTEL, can cheat
the customers for ever.
It is worthwhile to mention here
the AIRTELL is incurring heavy
losses in its South Africa
operations. The main reason for
such heavy losses is such dirty
tactic and trick adopted by the
AIRTL. Please note that such
type of dirty tactic and trick
can not run in the South Africa.
It is needless to mention here
that recently the AIRTEL is
forced to sale-out part of tower
business to trim losses in the
South Africa. The days are not
far away in India where the
AIRTEL is forced to change its
dirty tactics and policies which
are against the interest of
customers.
We really simply do not know in
future what others details may
be sought by the AIRTEL from us
just to postpone deactivate of
the Tracemat" services.
Instead, we request you to
collect the details which we
have already forwarded to AIRTEL
Surat and AIRTEL Ahmedabad
branch and arrange to deactivate
the "Tracemat" services.
We just want that the AIRTEL
must deactivate the Tracemat"
services at the earliest and do
not ask for more and more type
of details on one or another
pretext.
We also want the refund of
excess service charges paid by
us in last four months for
Tracemat" service which we were
not using it.
We also hereby lodge our claim
for INR 50, 000/- (INR Fifty
Thousand Only) on the AIRTEL
towards mental harassment and
wastage of our valuable time and
energy.
We are also planning to withdraw
all services which we are
presently taking from the
AIRTEL, i.e more than 150 CUG
connections, Broad Band
Services, Tracemat Services,
etc.
Please note that in a last ditch
effort, we may also opt for a
legal remedy and the AIRTEL is
liable to bear entire cost of
such legal proceeding.
In view of the above and to
avoid further harassment to us,
the AIRTEL is once again kindly
requested to deactivate the
"Tracemat" services without
asking for more details.
We expect early and favourable
response from the AIRTEL.
Regards.
"chandrakant.purchase"
<[protected]@rajagencies.net>
15/07/2014 06:46 PM
To
appellate.[protected]@in.airtel.com,
cc
[protected]@trai.gov.in,
corporate.[protected]@bharti.in,
appellate.[protected]@in.airtel.com, anurag4.[protected]@airtel.com,
a_Jignasa.[protected]@in.airtel.com,
jyoti.[protected]@in.airtel.com,
"Nyukesh .raj" <[protected]@rajagencies.net>
Subject
Re:
FW:
DISCONTINUATION OF
TRACEMAT SERVICES
AND BB SERVICES.
(REF.:-
RELATIONSHIP NO.
[protected])
Dear Mr. Pranav Chabra,
Thanks for your delayed reply.
It seems that no one is there in
the AIRTEL Community including
yourself who can rightly
understands the nature of our
complaint.
It also seems that you did not
like to take any pain to read out
our complaint thoroughly before
replying to our email. Instead,
you choose to reply simply in your
standard format.
Our complaint is related to
discontinuation of TRACEMAT
services on some of our CUG phones
and not related to services of
mobile number [protected]. It is
quite advisable for an officer
like you to read out the contents
of email thoroughly before
replying to it because such type
of lapse on your part damages the
GOODWILL and BRAND NAME of
"AIRTEL".
Moreover, you choose to reply us
by separate email instead of
replying to our original email
message wherein we have also
involved "TRAI". We request you to
copy mark your email to TRAI also
as they are now a part of our
communication channel for
redressal of our complaint. We
attach herewith our original email
message for your kind reference.
We would also like to bring to
your kind attention that this
complaint is sent to various
channels and to various officers
of various ranks of AIRTEL from
time to time and ironically we are
getting different type of replies
and responses from the different
channels and from the different
officers at AIRTEL. This clearly
shows the tactic adopted by the
AIRTEL to postpone disconnection
of services so as to earn unlawful
revenue. It is worthwhile to
mention here that we have been
paying the charges of of TRACEMAT
services for last two months
though we were not using it.
Now, we are also fed-up with
giving number of replies to your
number of channels and to your
number of officers of various
ranks. We are now also fed-up with
the name of "AIRTEL" itself. It is
just wast of our money, energy and
valuable time.
It is very easy and quite simple
to get new "AIRTEL"
connection/service, but it is next
to impossible to get any
connection/service disconnected
from the "AIRTEL".
Now, please you decide what to do
with our complaint. It is now up
to you. You may decide future
course of action. Because, we see
no rationale of continuing writing
to you.
Please just let us know the
actions taken by the "AIRTEL".
Please also keep in mind that we
may discontinue payment of
"AIRTEL" bill altogether if we are
charged with any services which we
are not using. We also firmly
confirm here that in a last
resort, we may be compelled to
discontinue all AIRTEL services
and opt for other service
provider.
Regards.
On 15/07/2014 17:15, appellate.[protected]@in.airtel.com
wrote:
Dear Customer,
This is with reference to your
email 03 July 2014, regarding the
services of your airtel mobile
number [protected].
We would like to inform you that
the number provided by you is
under corporate responsibility of
¿Raj Agencies¿. Hence, we request
you to kindly send the written
request for the deactivation of
service on the company letter head
along with the mobile number duly
signed by authorized signatory.
We further like to inform you
that with every postpaid plan
rental are always associated. If
you didn¿t use the services then
rental will be charged.
We would like to inform you that
we are unable to provide you
compensation of Rs.50000/-.
We regret the delay in response
and apologize for the
inconvenience caused to you in
this regards.
We hope that this response has
addressed your query suitably.
Customers touch points:
Level 1: Customer care: 121/198
& [protected]@in.airtel.com,
working Hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com
& ([protected]), working hours:
9:30 AM to 6:30 PM: Monday to
Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com
& ([protected]), working hours:
9:30 AM to 6:30 PM. Monday to
Friday.
Please visit our website www.airtel.in
for a range of products and
services.
Yours sincerely
Pranav Chabra
Appellate Office
bharti airtel limited
This e-mail and any files
transmitted with it are for the
sole use of the intended
recipient(s) and may contain
confidential and privileged
information. If you are not the
intended recipient, please contact
the sender by reply e-mail and
destroy all copies and the
original message. Any unauthorized
review, use,
disclosure, dissemination,
forwarding, printing or copying of
this email or any action taken in
reliance on this e-mail is
strictly prohibited and may be
unlawful. The recipient
acknowledges that Bharti Airtel
Limited or its subsidiaries and
associated companies(collectively
"Bharti Airtel Limited"), are
unable to exercise control or
ensure or guarantee the integrity
of/overthe contents of the
information contained in e-mail
transmissions and further
acknowledges that any views
expressed in this message are
those of the individual sender and
no binding nature of the message
shall be implied or assumed unless
the sender does so expressly with
due authority of Bharti Airtel
Limited. Before opening any
attachments please check them for
viruses and defects.
--
=====================
Chandrakant Dhimar
Raj Agencies, Surat.
Mobile: 91-[protected]
----- Message from
"chandrakant.purchase"
<[protected]@rajagencies.net>
on Thu, 03 Jul 2014 18:44:50 +0530
-----
To:
nodalofficer.[protected]@airtel.in
cc:
appellate.[protected]@in.airtel.com,
corporate.[protected]@bharti.in
Subject:
Discontinuation
of Tracemat Services and
BB Services. (Ref.:-
Relationship No.
[protected])
Dear Sir,
We are having total 36 nos. CUGs
(Close User Group) in the name of
our firm M/s Raj Agencies, Surat,
Gujarat. Our Relationship Number
is [protected]. These CUGs are
allotted to our employees. Please
note that we have been using
Airtel services since last so many
years.
Our monthly bill amounts to
approximately more than INR
15, 000/- (INR Fifteen Thousand
Only).
We have also been using Trace-mat
services on some of the CUGs
numbers since last one year.
We want to discontinue use of
"Trace-mat" services as these
services are no longer required by
us.
My purpose for writing to you is
to inform you that Airtel Staff at
Surat are not providing me
satisfactory services. I sent an
email on 14.04.2014 to Mr. Anurag
Sharma and Mr. Kaizad Patel
requesting them to stop Trace-mat
services on some of the CUG
numbers and the second email was
also sent to them on 13.05.2014
for the same. But, the Trace-mat
services are still continuing on
those numbers even after various
reminders over phone to both of
them.
Since, the Trace-mat services did
not stop, I went to higher
authority and sent an email to Ms.
Jignasa Patel (Relationship
Manager), Ahmedabad, Gujarat
requesting her to stop the
services but she too could not do
it.
Please note that I have had to
bear the charges of these services
for last two months though I am
not using the same.
In view of the above, you are
kindly requested to personally
look into the matter and resolve
the issue at the earliest.
Moreover, I also want a refund of
trace-mat service charges which I
was forced to pay for last two
months. You are also requested to
pay an amount of INR 50, 000/-
(INR Fifty Thousand Only) as an
compensation for mental harassment
caused to me and loss of my
valuable time to repeatedly pursue
the issue with the Airtel
officials.
TRAI (Telecom Regulatory
Authority of India).
Dear Sir,
Though I really do not want to
involve your good office in this
issue, but I left with no option.
It is kindly requested to use
power conferred to your good
office under TRAI and direct M/s
Airtel to resolve the issue at the
earliest. It is also requested to
impose penalty on M/s Airtel so
that such type of situation does
not occur in future.
Regards.
--
=====================
Chandrakant Dhimar
Raj Agencies, Surat.
Mobile: 91-[protected]
This e-mail and any files
transmitted with it are for the
sole use of the intended
recipient(s) and may contain
confidential and privileged
information. If you are not the
intended recipient, please contact
the sender by reply e-mail and
destroy all copies and the
original message. Any unauthorized
review, use,
disclosure, dissemination,
forwarding, printing or copying of
this email or any action taken in
reliance on this e-mail is
strictly prohibited and may be
unlawful. The recipient
acknowledges that Bharti Airtel
Limited or its subsidiaries and
associated companies(collectively
"Bharti Airtel Limited"), are
unable to exercise control or
ensure or guarantee the integrity
of/overthe contents of the
information contained in e-mail
transmissions and further
acknowledges that any views
expressed in this message are
those of the individual sender and
no binding nature of the message
shall be implied or assumed unless
the sender does so expressly with
due authority of Bharti Airtel
Limited. Before opening any
attachments please check them for
viruses and defects.
This e-mail and any files
transmitted with it are for the
sole use of the intended
recipient(s) and may contain
confidential and privileged
information. If you are not the
intended recipient, please contact
the sender by reply e-mail and
destroy all copies and the
original message. Any unauthorized
review, use,
disclosure, dissemination,
forwarding, printing or copying of
this email or any action taken in
reliance on this e-mail is
strictly prohibited and may be
unlawful. The recipient
acknowledges that Bharti Airtel
Limited or its subsidiaries and
associated companies(collectively
"Bharti Airtel Limited"), are
unable to exercise control or
ensure or guarantee the integrity
of/overthe contents of the
information contained in e-mail
transmissions and further
acknowledges that any views
expressed in this message are
those of the individual sender and
no binding nature of the message
shall be implied or assumed unless
the sender does so expressly with
due authority of Bharti Airtel
Limited. Before opening any
attachments please check them for
viruses and defects.
Kind Attn. = Dear Mrs. Simran Jha,
It is a very very ironical to mention here that even after a visit
of your representative to our office, the AIRTEL is not able to
resolve this very long... long... long...pending issue. Based
on your (false) promise, we have once again handed-over
all details to your representative on the hope that this may
finally lead to the resolution of the issue. But, the matter still
remains as it was earlier.
In fact, I am left with no enough (rude) words to write
over here so that some in the AIRTEL can awake and take this
matter seriously. Whatever was earlier written in various email
messages are fully digested by the AIRTEL. Really, the AIRTEL has
got a very very deep and huge belly and can easily digest any type
of words/language.
I have never ever seen such heavy a belly corporate in my whole
life.
If the AIRTEL thinks that there is still left something to save
his grace, than please ...please...someone in the AIRTEL may
awake and take this matter seriously to its final conclusion.
Let us see what is coming out of the AIRTEL's bonnet now.
Regards.
On 02/08/2014 12:18,
chandrakant.purchase wrote:
REMINDER XII.
Kind Attn. = Dear Mrs. Simran Jha,
Based on your firm word, we have waited till end of July 2014.
We were of the opinion that being a Gujarat-Corporate Service
Head, you must have enough power to deal with our long pending
issue. But, once again, a top notch official of AIRTEL miserably
failed in her promise to deliver result.
Now, please furnish us some another fake
deadline/promise so that till that time AIRTEL can continue to
earn some extra bucks though unlawful and the same may be termed
as day-light loot by so called white-collar official
of an (un)professional company.
Once again, waiting for a quick though fake response
from side.
Regards.
On 26/07/2014 17:03,
chandrakant.purchase wrote:
REMINDER XI.
Thanks for reply.
Please also arrange to refund extra charges paid by us for
"Tracemate" services which we have not been using since last
April 2014.
Kindly also approve payment of INR 50, 000/- (INR Fifty
Thousand Only) towards penalty for mental harassment caused to
us due to continuous follow-up and towards loss of our
valuable time and energy.
Matter most urgent.
Regards.
On 26/07/2014 16:41, Simran Jha
wrote:
Dear Sir,
Please do not mark reminders, me
and my team are in continuous touch with you and have
assured you to get the services disconnected in the next
few days.
We would be reverting to you
before 31st July’14 on the closure.
Aside to Minaxi – pls close and
confirm.
Regards
Simran Jha
Guj-Corporate Service Head
[protected]
Simran.[protected]@airtel.com
From:
chandrakant.purchase [mailto:[protected]@rajagencies.net]
Sent: Saturday, July 26, 2014 11:32 AM
To: [protected]@trai.gov.in;
Corporate communication; Appellatte Guj; Anurag
Sharma; Jignasa Patel; jyoti.[protected]@in.airtel.com;
Nyukesh .raj; nodalofficer.[protected]@airtel.in;
B0009618; a_narender.[protected]@in.airtel.com;
Richa Banga; Simran Jha; Varun Sant; a_jayesh.[protected]@in.aritel.com;
Naresh Dasari; backend surat; Appellate Mumbai
Subject: Re: DISCONTINUATION OF TRACEMAT
SERVICES AND BB SERVICES. (REF.:- RELATIONSHIP NO.
[protected]). REMINDER. REMINDER II. REMINDER III.
REMINDER IV. REMINDER V. REMINDER VI. REMINDER VII.
REMINDER VIII. REMINDER IX. REMINDER X.
REMINDER X.
Regards.
On 24/07/2014 11:37,
chandrakant.purchase wrote:
REMINDER IX.
Regards.
On 23/07/2014 19:09,
chandrakant.purchase wrote:
REMINDER VIII.
Regards.
On 23/07/2014 12:04,
chandrakant.purchase wrote:
REMINDER VII.
Regards.
On 22/07/2014 19:52,
chandrakant.purchase wrote:
REMINDER VI.
Regards.
On 22/07/2014 11:12,
chandrakant.purchase wrote:
REMINDER V.
Regards.
On 21/07/2014 12:04,
chandrakant.purchase wrote:
REMINDER IV.
Regards.
On 19/07/2014 15:02,
chandrakant.purchase wrote:
REMINDER III.
Regards.
On 18/07/2014 11:23,
chandrakant.purchase wrote:
REMINDER II
Regards.
On 17/07/2014 19:08,
chandrakant.purchase wrote:
On 17/07/2014
18:15, chandrakant.purchase wrote:
Dear Mr.
Naveen Mishra and all officials of
the Airtel,
Please...Please...Please...mark
copy to TRAI also and
please...please...please...do
not ask any further information
from us. We are fed up with giving
number of
documents/information/details to
the AIRTEL.
Now it is the time for AIRTEL to
wake-up and to take some concrete
action instead of asking
more...more...more and more
useless details from us.
Regards.
On 17/07/2014
17:55, [protected]@in.airtel.com
wrote:
Dear Customer,
Thank you for writing to airtel.
This is with reference to your
email dated 15th July
2014, wherein you requested for
deactivation of value added
services against airtel mobile
numbers.
As per your telephonic
conversation with the undersigned
dated 17th July 2014,
we would request you to please
provide us with the scanned copy
of written request on company’s
letterhead stating the mobile
numbers on which the value added
services needs to be deactivated,
along with the signature and stamp
of authorized person as the same
would enable us to do the needful.
Should you require any further
assistance, please feel free to
contact us directly at our e-mail
address [protected]@in.airtel.com
and we shall make every effort to
revert with resolution at the
earliest.
We assure you the best of our
services.
Regards,
Naveen Mishra
Customer service
bharti airtel limited
Dear Sir,
It is time and again requested
to copy mark your reply to TRAI
also. Please keep TRAI informed
of all correspondence for future
reference.
As per your below message, now
the AIRTEL requires request
letter on our letterhead. It is
a simply another ploy or trap
kept by AIRTEL to delay
deactivation of "Tracemat"
services. In past, we had
provided number of
information/details/documents to
number of channels and number of
officers of various ranks in the
AIRTEL. The AIRTEL has been
continuously asking for more and
more details since last four
months in order to delay
deactivation of services. There
exist numerous channels and
number of officers of various
ranks in the AIRTEL. Even after
four months of continuous
follow-up, we really today do
not know which is the right
channel or who is the right
officer to whom we should
complain.
Now, this is the latest tactic
adopted by the AIRTEL to delay
deactivation of "Tracemat"
services just to earn unlawful
income. In the past, we were
never ever asked by the AIRTEL
to submit such details on our
letterhead.
Every times, we are asked to
submit some kind of details to
deactivate the "Tracemat"
services. Once it is provided,
some one else from AIRTEL jumps
into the communication channel
and seeks some another details
for deactivation. Once these
details are provided to him too,
some other fellow is waiting to
jump into this issue and seek
more details just to postpone
the deactivation. This is a very
very clever game is being played
by the AIRTEL to make unlawful
gains from genuine customers. We
do really appreciate the various
tactics adopted by the AIRTEL
for the sake of revenue. It
serves at least short term goal
for the AIRTEL, but at a very
very heavy cost of damage to the
GOODWILL and BRAND IMAGE of the
AIRTEL.
Please note that the AIRTEL can
cheat the customers once, twice
or at least thrice. But on one,
including the AIRTEL, can cheat
the customers for ever.
It is worthwhile to mention here
the AIRTELL is incurring heavy
losses in its South Africa
operations. The main reason for
such heavy losses is such dirty
tactic and trick adopted by the
AIRTL. Please note that such
type of dirty tactic and trick
can not run in the South Africa.
It is needless to mention here
that recently the AIRTEL is
forced to sale-out part of tower
business to trim losses in the
South Africa. The days are not
far away in India where the
AIRTEL is forced to change its
dirty tactics and policies which
are against the interest of
customers.
We really simply do not know in
future what others details may
be sought by the AIRTEL from us
just to postpone deactivate of
the Tracemat" services.
Instead, we request you to
collect the details which we
have already forwarded to AIRTEL
Surat and AIRTEL Ahmedabad
branch and arrange to deactivate
the "Tracemat" services.
We just want that the AIRTEL
must deactivate the Tracemat"
services at the earliest and do
not ask for more and more type
of details on one or another
pretext.
We also want the refund of
excess service charges paid by
us in last four months for
Tracemat" service which we were
not using it.
We also hereby lodge our claim
for INR 50, 000/- (INR Fifty
Thousand Only) on the AIRTEL
towards mental harassment and
wastage of our valuable time and
energy.
We are also planning to withdraw
all services which we are
presently taking from the
AIRTEL, i.e more than 150 CUG
connections, Broad Band
Services, Tracemat Services,
etc.
Please note that in a last ditch
effort, we may also opt for a
legal remedy and the AIRTEL is
liable to bear entire cost of
such legal proceeding.
In view of the above and to
avoid further harassment to us,
the AIRTEL is once again kindly
requested to deactivate the
"Tracemat" services without
asking for more details.
We expect early and favourable
response from the AIRTEL.
Regards.
"chandrakant.purchase"
<[protected]@rajagencies.net>
15/07/2014 06:46 PM
To
appellate.[protected]@in.airtel.com,
cc
[protected]@trai.gov.in,
corporate.[protected]@bharti.in,
appellate.[protected]@in.airtel.com, anurag4.[protected]@airtel.com,
a_Jignasa.[protected]@in.airtel.com,
jyoti.[protected]@in.airtel.com,
"Nyukesh .raj" <[protected]@rajagencies.net>
Subject
Re:
FW:
DISCONTINUATION OF
TRACEMAT SERVICES
AND BB SERVICES.
(REF.:-
RELATIONSHIP NO.
[protected])
Dear Mr. Pranav Chabra,
Thanks for your delayed reply.
It seems that no one is there in
the AIRTEL Community including
yourself who can rightly
understands the nature of our
complaint.
It also seems that you did not
like to take any pain to read out
our complaint thoroughly before
replying to our email. Instead,
you choose to reply simply in your
standard format.
Our complaint is related to
discontinuation of TRACEMAT
services on some of our CUG phones
and not related to services of
mobile number [protected]. It is
quite advisable for an officer
like you to read out the contents
of email thoroughly before
replying to it because such type
of lapse on your part damages the
GOODWILL and BRAND NAME of
"AIRTEL".
Moreover, you choose to reply us
by separate email instead of
replying to our original email
message wherein we have also
involved "TRAI". We request you to
copy mark your email to TRAI also
as they are now a part of our
communication channel for
redressal of our complaint. We
attach herewith our original email
message for your kind reference.
We would also like to bring to
your kind attention that this
complaint is sent to various
channels and to various officers
of various ranks of AIRTEL from
time to time and ironically we are
getting different type of replies
and responses from the different
channels and from the different
officers at AIRTEL. This clearly
shows the tactic adopted by the
AIRTEL to postpone disconnection
of services so as to earn unlawful
revenue. It is worthwhile to
mention here that we have been
paying the charges of of TRACEMAT
services for last two months
though we were not using it.
Now, we are also fed-up with
giving number of replies to your
number of channels and to your
number of officers of various
ranks. We are now also fed-up with
the name of "AIRTEL" itself. It is
just wast of our money, energy and
valuable time.
It is very easy and quite simple
to get new "AIRTEL"
connection/service, but it is next
to impossible to get any
connection/service disconnected
from the "AIRTEL".
Now, please you decide what to do
with our complaint. It is now up
to you. You may decide future
course of action. Because, we see
no rationale of continuing writing
to you.
Please just let us know the
actions taken by the "AIRTEL".
Please also keep in mind that we
may discontinue payment of
"AIRTEL" bill altogether if we are
charged with any services which we
are not using. We also firmly
confirm here that in a last
resort, we may be compelled to
discontinue all AIRTEL services
and opt for other service
provider.
Regards.
On 15/07/2014 17:15, appellate.[protected]@in.airtel.com
wrote:
Dear Customer,
This is with reference to your
email 03 July 2014, regarding the
services of your airtel mobile
number [protected].
We would like to inform you that
the number provided by you is
under corporate responsibility of
¿Raj Agencies¿. Hence, we request
you to kindly send the written
request for the deactivation of
service on the company letter head
along with the mobile number duly
signed by authorized signatory.
We further like to inform you
that with every postpaid plan
rental are always associated. If
you didn¿t use the services then
rental will be charged.
We would like to inform you that
we are unable to provide you
compensation of Rs.50000/-.
We regret the delay in response
and apologize for the
inconvenience caused to you in
this regards.
We hope that this response has
addressed your query suitably.
Customers touch points:
Level 1: Customer care: 121/198
& [protected]@in.airtel.com,
working Hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com
& ([protected]), working hours:
9:30 AM to 6:30 PM: Monday to
Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com
& ([protected]), working hours:
9:30 AM to 6:30 PM. Monday to
Friday.
Please visit our website www.airtel.in
for a range of products and
services.
Yours sincerely
Pranav Chabra
Appellate Office
bharti airtel limited
This e-mail and any files
transmitted with it are for the
sole use of the intended
recipient(s) and may contain
confidential and privileged
information. If you are not the
intended recipient, please contact
the sender by reply e-mail and
destroy all copies and the
original message. Any unauthorized
review, use,
disclosure, dissemination,
forwarding, printing or copying of
this email or any action taken in
reliance on this e-mail is
strictly prohibited and may be
unlawful. The recipient
acknowledges that Bharti Airtel
Limited or its subsidiaries and
associated companies(collectively
"Bharti Airtel Limited"), are
unable to exercise control or
ensure or guarantee the integrity
of/overthe contents of the
information contained in e-mail
transmissions and further
acknowledges that any views
expressed in this message are
those of the individual sender and
no binding nature of the message
shall be implied or assumed unless
the sender does so expressly with
due authority of Bharti Airtel
Limited. Before opening any
attachments please check them for
viruses and defects.
--
=====================
Chandrakant Dhimar
Raj Agencies, Surat.
Mobile: 91-[protected]
----- Message from
"chandrakant.purchase"
<[protected]@rajagencies.net>
on Thu, 03 Jul 2014 18:44:50 +0530
-----
To:
nodalofficer.[protected]@airtel.in
cc:
appellate.[protected]@in.airtel.com,
corporate.[protected]@bharti.in
Subject:
Discontinuation
of Tracemat Services and
BB Services. (Ref.:-
Relationship No.
[protected])
Dear Sir,
We are having total 36 nos. CUGs
(Close User Group) in the name of
our firm M/s Raj Agencies, Surat,
Gujarat. Our Relationship Number
is [protected]. These CUGs are
allotted to our employees. Please
note that we have been using
Airtel services since last so many
years.
Our monthly bill amounts to
approximately more than INR
15, 000/- (INR Fifteen Thousand
Only).
We have also been using Trace-mat
services on some of the CUGs
numbers since last one year.
We want to discontinue use of
"Trace-mat" services as these
services are no longer required by
us.
My purpose for writing to you is
to inform you that Airtel Staff at
Surat are not providing me
satisfactory services. I sent an
email on 14.04.2014 to Mr. Anurag
Sharma and Mr. Kaizad Patel
requesting them to stop Trace-mat
services on some of the CUG
numbers and the second email was
also sent to them on 13.05.2014
for the same. But, the Trace-mat
services are still continuing on
those numbers even after various
reminders over phone to both of
them.
Since, the Trace-mat services did
not stop, I went to higher
authority and sent an email to Ms.
Jignasa Patel (Relationship
Manager), Ahmedabad, Gujarat
requesting her to stop the
services but she too could not do
it.
Please note that I have had to
bear the charges of these services
for last two months though I am
not using the same.
In view of the above, you are
kindly requested to personally
look into the matter and resolve
the issue at the earliest.
Moreover, I also want a refund of
trace-mat service charges which I
was forced to pay for last two
months. You are also requested to
pay an amount of INR 50, 000/-
(INR Fifty Thousand Only) as an
compensation for mental harassment
caused to me and loss of my
valuable time to repeatedly pursue
the issue with the Airtel
officials.
TRAI (Telecom Regulatory
Authority of India).
Dear Sir,
Though I really do not want to
involve your good office in this
issue, but I left with no option.
It is kindly requested to use
power conferred to your good
office under TRAI and direct M/s
Airtel to resolve the issue at the
earliest. It is also requested to
impose penalty on M/s Airtel so
that such type of situation does
not occur in future.
Regards.
--
=====================
Chandrakant Dhimar
Raj Agencies, Surat.
Mobile: 91-[protected]
This e-mail and any files
transmitted with it are for the
sole use of the intended
recipient(s) and may contain
confidential and privileged
information. If you are not the
intended recipient, please contact
the sender by reply e-mail and
destroy all copies and the
original message. Any unauthorized
review, use,
disclosure, dissemination,
forwarding, printing or copying of
this email or any action taken in
reliance on this e-mail is
strictly prohibited and may be
unlawful. The recipient
acknowledges that Bharti Airtel
Limited or its subsidiaries and
associated companies(collectively
"Bharti Airtel Limited"), are
unable to exercise control or
ensure or guarantee the integrity
of/overthe contents of the
information contained in e-mail
transmissions and further
acknowledges that any views
expressed in this message are
those of the individual sender and
no binding nature of the message
shall be implied or assumed unless
the sender does so expressly with
due authority of Bharti Airtel
Limited. Before opening any
attachments please check them for
viruses and defects.
This e-mail and any files
transmitted with it are for the
sole use of the intended
recipient(s) and may contain
confidential and privileged
information. If you are not the
intended recipient, please contact
the sender by reply e-mail and
destroy all copies and the
original message. Any unauthorized
review, use,
disclosure, dissemination,
forwarding, printing or copying of
this email or any action taken in
reliance on this e-mail is
strictly prohibited and may be
unlawful. The recipient
acknowledges that Bharti Airtel
Limited or its subsidiaries and
associated companies(collectively
"Bharti Airtel Limited"), are
unable to exercise control or
ensure or guarantee the integrity
of/overthe contents of the
information contained in e-mail
transmissions and further
acknowledges that any views
expressed in this message are
those of the individual sender and
no binding nature of the message
shall be implied or assumed unless
the sender does so expressly with
due authority of Bharti Airtel
Limited. Before opening any
attachments please check them for
viruses and defects.
Respected Sir,
Sub :- Deactivate the Mobile Nos. with immediate effect.
I had communicated to customer care on 1st weak of January 2014 towards deactivate the following Mobile Nos but till date both the nos are not being deactivated. Further on Date: Fri, Feb 21, 2014 at 9:32 PM I had E-mailed through E-mail ID &lt;sanjaypaul.[protected]@gmail.com&gt; Requested not to send any further bills on or after 15th January 2014 against the following Mobile Nos. Myself will be no more responsible for any further payment against the following Nos.
The Mobile Nos are :- 1) [protected]
2) [protected]
It is very surprising to me that till date the above mentioned Nos. are not being deactivated and they are generating this bills.
Request to help me in this regards.
Thanking you with kind regards.
Sub :- Deactivate the Mobile Nos. with immediate effect.
I had communicated to customer care on 1st weak of January 2014 towards deactivate the following Mobile Nos but till date both the nos are not being deactivated. Further on Date: Fri, Feb 21, 2014 at 9:32 PM I had E-mailed through E-mail ID &lt;sanjaypaul.[protected]@gmail.com&gt; Requested not to send any further bills on or after 15th January 2014 against the following Mobile Nos. Myself will be no more responsible for any further payment against the following Nos.
The Mobile Nos are :- 1) [protected]
2) [protected]
It is very surprising to me that till date the above mentioned Nos. are not being deactivated and they are generating this bills.
Request to help me in this regards.
Thanking you with kind regards.
Dear Shri Mittal ji,
Compliments of the season to you and your personal & Corporate family.
I have emailed you and copied in some of your directors as well. Your Mia I'd is bouncing back. I am very hopeful that my email reaches you too. I am equally confident that Mr Gopal Vittal whom I presume must have received the mail will take positive action. I have serious reservations with regards to the professional honesty and ethics from one of your employee Ms Avantika Sidana from your Malad, Mumbai office who apparently Requires customer handling skills as well as be TRUE to commitments.
I have stuck to Airtel account both DTH & BROADBAND BECAUSE OF YOU.
I am confident that you will get my Mail and respond.
Wishing you all the very best in advance HAPPY BIRTHDAY.
KANNAN
A/C no [protected].
Compliments of the season to you and your personal & Corporate family.
I have emailed you and copied in some of your directors as well. Your Mia I'd is bouncing back. I am very hopeful that my email reaches you too. I am equally confident that Mr Gopal Vittal whom I presume must have received the mail will take positive action. I have serious reservations with regards to the professional honesty and ethics from one of your employee Ms Avantika Sidana from your Malad, Mumbai office who apparently Requires customer handling skills as well as be TRUE to commitments.
I have stuck to Airtel account both DTH & BROADBAND BECAUSE OF YOU.
I am confident that you will get my Mail and respond.
Wishing you all the very best in advance HAPPY BIRTHDAY.
KANNAN
A/C no [protected].
कैफ पर फोटो लगा हुआ है वो बाबूलाल है। ध्यान से देखिये फर्जी डॉक्युमेंट पर एक सरकारी कंपनी ने सिम जारी कर दिया। जिसका नंबर है वो इन लोगों को विनती करता रहे इन लोगों कोई फर्क नहीं पड़ता है। ये लोग फर्जी काम कर सकते है परन्तु सही काम करना इनके बस में नहीं है।
एयरटेल कंपनी ने अपनी कंपनी के 5 मोबाइल नम्बरों की दो माह में गोपनीयता भांग की।
श्रीगंगानगर = [protected]...
रावतसर = [protected]
कोणी = [protected]
नौगोर =?
एयरटेल कंपनी ने अपनी कंपनी के 5 मोबाइल नम्बरों की दो माह में गोपनीयता भांग की।
श्रीगंगानगर = [protected]...
रावतसर = [protected]
कोणी = [protected]
नौगोर =?
I also have a complaint to Mr. Sunil Mittal..
Its almost been 5 years am using airtel services..and I brought this plan as a corporate plan ( 199rs cug plan) with 450rs for internet plan.
I highlight here that almost for 4 years my bill use to come nearly 800rs OR at the arnd 900rs now suddenly the bill amount has been shoot to 2000rs...where now from last few month am using another no. Too for my official usages.
When I asked airtel people to explain the bill to me they said its all your call charges... where my point is how the calls can increase by 100% as bill has started coming double the amount it use to come before..
I got calls from the airtel people and when I asked them to create a complaint they response was we cant help you since nothing in our hand you have to pay my point here...it that a customer center (OR IS IT AIRTEL CUSTOMER HARASSMENT CENTRE).
Calls to Nodal Officer went responded by his juniors...he is a very busy person hardly available...what is a NODAL OFFICER????
.
I request to all senior official of airtel to look at my bill and charge for the genuine usage.
Regards
Yamini Chawla
Email @ yamini.[protected]@gmail.com
Its almost been 5 years am using airtel services..and I brought this plan as a corporate plan ( 199rs cug plan) with 450rs for internet plan.
I highlight here that almost for 4 years my bill use to come nearly 800rs OR at the arnd 900rs now suddenly the bill amount has been shoot to 2000rs...where now from last few month am using another no. Too for my official usages.
When I asked airtel people to explain the bill to me they said its all your call charges... where my point is how the calls can increase by 100% as bill has started coming double the amount it use to come before..
I got calls from the airtel people and when I asked them to create a complaint they response was we cant help you since nothing in our hand you have to pay my point here...it that a customer center (OR IS IT AIRTEL CUSTOMER HARASSMENT CENTRE).
Calls to Nodal Officer went responded by his juniors...he is a very busy person hardly available...what is a NODAL OFFICER????
.
I request to all senior official of airtel to look at my bill and charge for the genuine usage.
Regards
Yamini Chawla
Email @ yamini.[protected]@gmail.com
even my corporate plan got changed by itself, i don't know y they r doing such thing. if mittal or his team members are reading, plz get in to the matter.
Sunil mittal ji aap ke nam se muze fashaya jara ha hai plz muzse contact kiziy nahi to may case karne jarhahu mera na sachin yadav hahai aapka company adami ajay Singh ne muzase 22000 rs liy hai nunka account no: [protected]
Mr Mittal I am not happy at your Company 4G services launch in India.I am an NRI who is on business trip to Hyderabad (AP) and 5 days back purchased a new pack of 4G from the retail dealer in Hitech City (Madhapur).Later I come to know that the Service is not getting activated because your Sales Team has sold me a pack with a wrong SIM number and wrong Mobile Number.The case has been registered with the local Airtel Sales Team but no response since 3 days !! What is this going on .. I am a Telecom Engineer myself and amused at this pathetic service.You can reach me on at [protected] & Twitter @WajahatIqbal2.Simply putting great Billboards on Banjara Hills & Jubilee Hills will not help if the QC and Sales/Support process is weak.I have worked globally and know the service turnaround of other Telecom Providers very well.
I hope Airtel take a lesson from this delay in Service provisioning.Thanks
I hope Airtel take a lesson from this delay in Service provisioning.Thanks
Dear Mr Sunil Bharti,
THANX for the surprise gift - This New Year's !!
They surprised me by disconnecting my internet on the 1st of Jan'16 evening...
Since that evening until now 4th Jan'16 2:45pm I have called up 121 which is the Airtel backend over a dozen times...
Every executive sitting there is HELPLESS as has a different stories to tell BUT rant able to SOLVE my problem till date..
First excuse was TECHNICAL ISSUES - which take over 48 hrs to solve : Ridiculous to hear in today's world where such IT issues are solved within minutes BUT our AIRTEL requires at least 48 hours !!
WAITED & WAITED foe more than the stipulated time but to vain NO RESULT!!
On 3rd/4th Jan '16 morning I receive that the issue has been solved kindly follow the procedure of switching ON/OFF the cell to get the network...
Alas ...again to my VAIN im back to square one as of 1st Jan' night...
I am surprised by this CARELESS attitude of this Co. AIRTEL...
thus I had to post it up here...
IHOPE SOME SENIOR MANAGER IS HEARING MY CRY!!
This how they treat their so called PLATINUM CUSTOMER !!!
Firendzzzzz plz do think twice before buying an Airtel connection !!
Regards,
Manish Singh Panwar
[protected]@gmail.com
THANX for the surprise gift - This New Year's !!
They surprised me by disconnecting my internet on the 1st of Jan'16 evening...
Since that evening until now 4th Jan'16 2:45pm I have called up 121 which is the Airtel backend over a dozen times...
Every executive sitting there is HELPLESS as has a different stories to tell BUT rant able to SOLVE my problem till date..
First excuse was TECHNICAL ISSUES - which take over 48 hrs to solve : Ridiculous to hear in today's world where such IT issues are solved within minutes BUT our AIRTEL requires at least 48 hours !!
WAITED & WAITED foe more than the stipulated time but to vain NO RESULT!!
On 3rd/4th Jan '16 morning I receive that the issue has been solved kindly follow the procedure of switching ON/OFF the cell to get the network...
Alas ...again to my VAIN im back to square one as of 1st Jan' night...
I am surprised by this CARELESS attitude of this Co. AIRTEL...
thus I had to post it up here...
IHOPE SOME SENIOR MANAGER IS HEARING MY CRY!!
This how they treat their so called PLATINUM CUSTOMER !!!
Firendzzzzz plz do think twice before buying an Airtel connection !!
Regards,
Manish Singh Panwar
[protected]@gmail.com
Dear Sir,
This is with reference to my complaint regarding my Airtel 4G hotspot no [protected], I would like to remind you that I have already written to you explaining the entire facts of the matter /issue in question.
This is also to remind you that it has been more than 2 months now, I am without internet service and without any response from your side despite regular call, e-mails, phones, letter etc. I have also filed my appeal in the prescribed form, under regulation 11 of the Telecom Consumers Protection and Redressal of Grievances Regulation, 2007 .However, I have not yet received any response from your side.
I have been harassed by your organisation, the customer care executives, technicians and the nodal officers since last more than 2 months.
The fact of the matter is reiterated as below:
My wifi hotspot is not working since 10th of Dec, 2015. I have been complaining regularly regarding this issue from last 60 days .But no satisfactory response has been received by me from your side nor the problems has been checked by your customer care executive and the technicians. Constrained by the same I have also spoken to the NODAL officer Mr. Rajat who promised me to resolve the issue max by 23 Dec, 2015 (He was sounding very arrogant to me). But to no effect. Even Thereafter, I had received a call from [protected] on 24 Dec, 2015 regarding this issue but could not get any satisfactory answer regarding "when will my device start working". The executive also spoken to me in a very unprofessional way. My complaints were pending till[protected] and complaint numbers are 66658418 and 66839386. However, to my surprise, Airtel has closed the complaint no. 66658418, automatically without resolving my issue and without even informing me .The concern executives no is [protected]. Later, the complaint no. 66839386 was also closed by you without resolving the issue .But the problems have not yet been resolved and despite making repeated calls, no response have been given by your officers/executives.
Then on[protected], I visited the centre/office at Lajpat Nagar, One Mr Thakur has examined my services and device, and he found that a wrong plan has been activated in my no. due to which my no. stopped working. He has also confirmed that it was the responsibility of the customer care executive to check as to which plan would suit the device of the customer and the present is absolutely a mistake of the executive. While asking for a solution, he said that, he has online made a request from his side to airtel to resolve this issue and somebody would call me next evening. However, as on date no call has been received by me so far from their side too. It seems that the AIRTEL is running on quite forge and false commitments .
In the meantime the fresh bill has also been generated as per the same plan which has been activated in my no. wherein I hardly could use and avail any services.
While asking for the same, your representatives has been asking me to pay the bill and change the plan to a much higher rate stating that the plan which has been activated in my no. was actually not meant for me. Means now your Executives are informing me that my activated data plan(10GB in Rs. 995) is not compatible with my device and have to pay a higher amount for same plan to start my device else it will not work and I have to pay complete bill also, wherein I could not use my services for almost a month.
In view of the above I would like to ask you as to
1. Who is responsible for activation of data plan to customers’ no?
2. Your representative has sold the device to me representing that 10 GB in Rs. 995 was the best plan for my device and believing the same to be true, I have purchased the device? Later also, When I called at Airtel customer care, they have suggested me the same plan. Believing the assurances and words of the customer care executives, I agreed to activate the said plan from next bill cycle(which started from 23 Nov, 2015).
3. Services to my device is still dead, and admittedly the same has caused due to a wrong plan activation in my no? so why should I suffer because of your mistake?
4. If a wrong plan has been activated, why are you not ractifying it yourself? Why the correct information was not given to me ?
Regarding this I am having following queries :
1. When would I be able to use my services again?
2. If I take your words correct (that my plan is wrong), without prejudice to my rights against your misrepresentations, then from 23 Nov, 2015 to 10th Dec, 2015, how my device was working fine in which I consumed 3145.57 GB data and received the bill of amount Rs. 1139.28.
3. without considering the dead service, The bill has been generated for the month of December-January, which I am still not able to use because of Airtel poor Customer service. How can you charge me bill without providing any service?
4. Please tell me how can I get refund/adjustment of my bill?
5. For resuming my services at same plan why I have to pay more as I was using this plan(10 GB in Rs. 995) till 10th Dec, 2015.
6. What should I do, and where should I go? Whether my services will be restored or not? If yes, when and how? If No, what is the procedure of returning the device and refunding my money?
7. How would you compensate me in terms of my loss that I have suffered due to "no internet service" and for the harassment caused to me?
The inefficient customer care, if they do not have proper knowledge of the plan, they should not have fooled me by giving a wrong plan and activating the same in my device.
Now, due to your mistake and deliberated actions, I am without internet since[protected] i.e almost 2 months. My services are still dead.I have been running here and there, have already made thousand calls, but still no response. Is this your customer care??
On the contrary, instead of resolving the issue and during the pendency of my complaint, the fresh bill has been generated by you for the services which I have not availed at all.
You have replied me to the extent of the billing part. Why no response to restoring the services? Why my device is dead since[protected]? How to resolve it etc? Why no effort has been made by you? Are you there for providing services or only to grab money?
Now, nobody is picking up my calls and replying to my mails. My complaints have been closed without my consent and without informing me. I have filed my appeal on[protected], but no appeal no. has been provided to me as on today. I am helpless.
Kindly look into this matter as earliest possible and do the needful at your end failing which I would have no option but to knock the doors of Courts .Awaiting a positive response.
Thanking You
Siddharth Shanker Sharma
+91 [protected]
This is with reference to my complaint regarding my Airtel 4G hotspot no [protected], I would like to remind you that I have already written to you explaining the entire facts of the matter /issue in question.
This is also to remind you that it has been more than 2 months now, I am without internet service and without any response from your side despite regular call, e-mails, phones, letter etc. I have also filed my appeal in the prescribed form, under regulation 11 of the Telecom Consumers Protection and Redressal of Grievances Regulation, 2007 .However, I have not yet received any response from your side.
I have been harassed by your organisation, the customer care executives, technicians and the nodal officers since last more than 2 months.
The fact of the matter is reiterated as below:
My wifi hotspot is not working since 10th of Dec, 2015. I have been complaining regularly regarding this issue from last 60 days .But no satisfactory response has been received by me from your side nor the problems has been checked by your customer care executive and the technicians. Constrained by the same I have also spoken to the NODAL officer Mr. Rajat who promised me to resolve the issue max by 23 Dec, 2015 (He was sounding very arrogant to me). But to no effect. Even Thereafter, I had received a call from [protected] on 24 Dec, 2015 regarding this issue but could not get any satisfactory answer regarding "when will my device start working". The executive also spoken to me in a very unprofessional way. My complaints were pending till[protected] and complaint numbers are 66658418 and 66839386. However, to my surprise, Airtel has closed the complaint no. 66658418, automatically without resolving my issue and without even informing me .The concern executives no is [protected]. Later, the complaint no. 66839386 was also closed by you without resolving the issue .But the problems have not yet been resolved and despite making repeated calls, no response have been given by your officers/executives.
Then on[protected], I visited the centre/office at Lajpat Nagar, One Mr Thakur has examined my services and device, and he found that a wrong plan has been activated in my no. due to which my no. stopped working. He has also confirmed that it was the responsibility of the customer care executive to check as to which plan would suit the device of the customer and the present is absolutely a mistake of the executive. While asking for a solution, he said that, he has online made a request from his side to airtel to resolve this issue and somebody would call me next evening. However, as on date no call has been received by me so far from their side too. It seems that the AIRTEL is running on quite forge and false commitments .
In the meantime the fresh bill has also been generated as per the same plan which has been activated in my no. wherein I hardly could use and avail any services.
While asking for the same, your representatives has been asking me to pay the bill and change the plan to a much higher rate stating that the plan which has been activated in my no. was actually not meant for me. Means now your Executives are informing me that my activated data plan(10GB in Rs. 995) is not compatible with my device and have to pay a higher amount for same plan to start my device else it will not work and I have to pay complete bill also, wherein I could not use my services for almost a month.
In view of the above I would like to ask you as to
1. Who is responsible for activation of data plan to customers’ no?
2. Your representative has sold the device to me representing that 10 GB in Rs. 995 was the best plan for my device and believing the same to be true, I have purchased the device? Later also, When I called at Airtel customer care, they have suggested me the same plan. Believing the assurances and words of the customer care executives, I agreed to activate the said plan from next bill cycle(which started from 23 Nov, 2015).
3. Services to my device is still dead, and admittedly the same has caused due to a wrong plan activation in my no? so why should I suffer because of your mistake?
4. If a wrong plan has been activated, why are you not ractifying it yourself? Why the correct information was not given to me ?
Regarding this I am having following queries :
1. When would I be able to use my services again?
2. If I take your words correct (that my plan is wrong), without prejudice to my rights against your misrepresentations, then from 23 Nov, 2015 to 10th Dec, 2015, how my device was working fine in which I consumed 3145.57 GB data and received the bill of amount Rs. 1139.28.
3. without considering the dead service, The bill has been generated for the month of December-January, which I am still not able to use because of Airtel poor Customer service. How can you charge me bill without providing any service?
4. Please tell me how can I get refund/adjustment of my bill?
5. For resuming my services at same plan why I have to pay more as I was using this plan(10 GB in Rs. 995) till 10th Dec, 2015.
6. What should I do, and where should I go? Whether my services will be restored or not? If yes, when and how? If No, what is the procedure of returning the device and refunding my money?
7. How would you compensate me in terms of my loss that I have suffered due to "no internet service" and for the harassment caused to me?
The inefficient customer care, if they do not have proper knowledge of the plan, they should not have fooled me by giving a wrong plan and activating the same in my device.
Now, due to your mistake and deliberated actions, I am without internet since[protected] i.e almost 2 months. My services are still dead.I have been running here and there, have already made thousand calls, but still no response. Is this your customer care??
On the contrary, instead of resolving the issue and during the pendency of my complaint, the fresh bill has been generated by you for the services which I have not availed at all.
You have replied me to the extent of the billing part. Why no response to restoring the services? Why my device is dead since[protected]? How to resolve it etc? Why no effort has been made by you? Are you there for providing services or only to grab money?
Now, nobody is picking up my calls and replying to my mails. My complaints have been closed without my consent and without informing me. I have filed my appeal on[protected], but no appeal no. has been provided to me as on today. I am helpless.
Kindly look into this matter as earliest possible and do the needful at your end failing which I would have no option but to knock the doors of Courts .Awaiting a positive response.
Thanking You
Siddharth Shanker Sharma
+91 [protected]
unknown calls from pakistan
I am getting unknown calls from Pakistan the no is[protected] pls look in to the matter this is for your information.mobile number complaint - vulgar talks
Dear sir, I am getting vulgar call from +91 [protected], when i ask for name he replied me " i am from RBI " . please take an appropriate action against him .Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 96 6339 5551
+91 11 4266 6500 [Head Office]
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20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
I think you are running the company doing cheat with people.
My cef. no.:AB 753947
Date 28th july
Airtel account number:[protected]
My Installation Request No:16261605
Address: 50/34, Ram Gali Bagh, Near Jain School, Bharat Nagar, Ludhiana(Punjab)
Your executive has collected the documents and Rs. 4000 on 28th july from our doorstep to install Broadband Connection.In starting 5 days you guys always told that team is coming for installation in one hour but they never come and spoil my five days. But after that we got the update that your company is unable to provide the service so i made the request please Refund our amount.
From that day your team always makes false commitment regarding refund.
I think you company is getting richer by doing cheating with people.
It has been more than 40 days i didn't receive my refund
If any ethics are left for business please return my money.
Regards
Amit