[Resolved]  Airtel Mr. Sunil Bharti Mittal — GOONDA RAJ

Dear Sir/ Madam
Deduction of amount of Rs. 99/- from my balance on 13 Apr 2011 for download which was not made. My airtel prepaid mobile number is [protected]. Complain lodged through customer care is CBDAL[protected] dated 14 Apr 11 for refund of amount.Staff confirmed to wait till 15 Apr 11 up to 1700hrs. After contacted staff confirmed to wait till 1800 hrs. Now customer care is not attending my call. Please do needful to credit amount in my account as I am a bonafide Air tel customer. This type of act defaming the name of Airtel in panormic world. Looking at this I conclude with positive note.

Respected Sir,
I m sorry to say that Airtel is not as before, very poor response towards the customer complaints. My name is Hitesh Bhoir, i stay in Thane, Maharashtra. My no.is [protected]. I m NRI this card is in my name. bcoz of some reasons last 1 year this card was not recharge, when i was back to india i found that outgoing call has been disconnected and only incoming service was working. I complaint to start the outgoing service, i gave all the documents required to activate the outgoing, even from gallery(Airtel gallery at Harinivas area) it was confirmed that within 4 hours service will start as normal... Nothing happened. After 2 days again i went to Airtel gallery for the same, again i got assurence from the gallery that within 1 hour my service will be started... right now its more that 4 hours... I think now last option for me is to change the service provider. I think Airtel is making good money and they doesnt care for the customers after the sales...
I[censored] will think for atleast 1000 peoples like me then it will definately make some difference for Airtel in coming future...

Regards,
Hitesh Bhoir.

I have
a serious problem with Airtle network in my home. I have raised this problem
several times (Request number: 37425206 and[protected] since 1st May.

Both of these request have been closed without any changes, I am still not
able
to use the airtel network.

Request you to kindly look into this or please let me know, if it cant be
resolved.

Dear Mr Sunil Bharti Mittal,

Electronic Clearing System

Since last one year, Bharti Airtel Limited, an esteemed organisation, has gone from good to bad, in all matters, especially, if any Corporate Clients have entered into "ECS" payment to Airtel.

Various telephone numbers, which have been Surrendered and confirmed by your department
ie. Airtel Customer Care Cell, as Deactivated, payments are still being recovered from our holding Bank account, due to E C S, of such telephone numbers, which are NOT in Use, as well as SURRENDERED.

It is really a shame, on the part of the Management, to dupe Corporate Clients in this manner.
As on date, we have to recover atleast 50 k from Bharti Airtel Limited, against various telephone numbers, which have been surrendered and deactivated .

Hope someone will heed to our request and do something about the recovery process or atleast guide us in recovering the said amount from you or Bharti Airtel Limited .

H F Mistry
Sr.Manager(Admin)
TIME Education Pvt.Ltd.
[protected]
[protected].

Dear Mr. Mittal,

I had ordered a digitalTV connection online on 26th May using payment through debit card, but the installation has not been done yet.
I have discussed this with customer care for more than 6 times and have wasted around 2 hours in that, but everyone has given false assurance.

Following are the details of major calls from me to Airtel customer:
[protected][protected][protected][protected][protected]
1. 27 May 08:07 pm; Call duration: 06 mins. 17 seconds; Customer Care tarnsferred the call to some other department. They promised that the installation will be done by 28 May 2:00 pm.
2. 28 May 11:28 pm; Call duration: 11 mins. 06 seconds
3. 27 May 11:40 am; Call duration: 19 mins. 03 seconds
4. 27 May 01:18 pm; Call duration: 06 mins. 06 seconds;
5. 27 May 07:24 pm; Call duration: 01 hour 06 mins. 06 seconds
In the first 4 calls, it was promised that the connection will be installed latest by 3:00 pm. In one of the calls, promise was made by a Supervisor (someone Zahid or Wahid, don't remember exactly) in the Call Center. He assured that he will call me back within 4 hours to check whether it has been installed or not, but I didn't receive any call from him.
Fifth and last call from me was for more than an hour. Shift in-charge at the call center (I think, his name is Shiv Gopal) told that he will personally look into the matter and promised that the connection will be installed by the end of 29 May.

I have dropped a mail to [protected]@airtel.in as well, but no response has been received. I am getting frustrated with the false promises and am loosing faith in Airtel. Please get my issue resolved. Also instruct your people not to make false promises.

My relevant details are:
Name: Devender Aggarwal
Phone No.: [protected]
Amount Paid: Rs. 4000/-
Transaction Id:[protected]generated after making the payment online)

Regards,
Devender Aggarwal

II ND. R E M I N D E R

Sub :- E C S

Mr Mittal,
There seems to be NO Reply from your side.
Shall we presume that the matter needs to be taken to the next level ?
H F Mistry

Mr Sunil YOur the best...

MAil ID [protected]@yahoo.com

the same problem with my postpaid bills . they are ringing me after 8 months to get the fake bills of the no which i got cancelled earlier paid by unnecessary calls at odd hours.
kindly contact at [protected]@yahoo.com

Airtel Landline — In Someone Else's Name

Hi my name is Alok Bhandari. The account name is in my Mother’s name :- Nam Bhandari. The landline number is[protected]. The experience with Airtel Broadband connection has not been a pleasant one. I just got swaitched off to from Bsnl to Airtel because of poor customer service. Fistly, the modem was not working. Then the modem got replaced.
The main crux issue is that My Lanlline number should be in my my mother’s name rather than somebody else Bhanu Prasad Sharma. I receive call at this number asking abt him. I do not undersatand why did not they give ma new number when I had made the full payment. I cannot make outgoing calls. When contacted customer service department they rather than being honest beat around the bush and try to be diplomatic. Finally they admitted that the connection is in somebody else name and there is some error or confusion. It is highly furstating and irritating. The TAT they have given me is upt to is 30/07/2011.
I would really appreciate if this kind request could be considered and some action could be taken immediately understading the customer’s patience that he is making the full payment yet he at least does not expect this kind of service from airtel.

Respected sir,
I have an airtel mobile number([protected]) and have been deducted 500 rupees without any reason.
And moreover was given totally wrong information by the airtel costumer care.Someone said that your money has not been deducted and someone said that it has been deducted in a call and the other that it was deducted while using internet.
This is not the first time airtel doing any such thing.
I just wanna ask the airtel people that takin small amount of money from citizens makes them rich, are they so in trouble.
Almost evryone using airtel i know is suffering with this problem.
I therefore request Bharti Group to look into the matter.
Thank You

III RD. REMINDER
Sub : E C S
Once again reminding you all to please reimburse the amount deducted through Electronic Clearing System of telephone lines which have already been DEACTIVATED and SURRENDERED .
T I M E Education Pvt.Ltd.
111/9, Kishangarh, First Floor,
Vasant Kunj, New Delhi

Airtel Customer Service is pathetic for all its obvious reasons.
False Commitments, false promises, ...etc.
Moreover no one would listen to you or any of your complaints.

Hi my name is Shakeel Gafoor and I have been using Airtel Broadband Services from the past one & a half Year with Fixed Line Number[protected]. I have faced countless problems using Airtel Broadband and Landline Services till today but after contacting Airtel Services about 20 to 25 Times, sending emails almost 15 times I used to get my issue resolved within 4 day to 5 days after requesting so many times.

At present I have relocated to my new residential address which is almost 2 Km's away from my initial residential address where my Broadband was installed first. I shifted to new address on July 1st 2011 so as per required procedure I called Airtel customer services to shift my broadband connection to my new address and Airtel Customer Services Representative promised that ( Re Installing Broadband Connection ) at my new address will be done in next 5 days. I waited till 7TH July 2011 but didn't get any response from Airtel, so on 7th July 2011 I contacted Airtel to check my Request status and I was shocked to hear that my Service Request has been Closed because Airtel called me various times and I didn’t pick up my phone, even when I have 3 different Telephone numbers registered with Airtel Customer services. I was very disappointed with the closure of my service request as my issue was still not resolved or looked into yet. But even then I again requested Airtel Representative to forward my request for the reinstallation of Broadband services at my new residential address. At that point of time I was told that reinstallation will be done with in next 7 days as there would be system upgrade on Airtel Side. So I was expecting my services would be restored by 13TH July 2011 but once again didn't hear anything from Airtel, so I decided to callback the Airtel Customer Services on 13TH July 2011 and to my utter disappointment I heard that my service will restored in 22 days because of the system upgrade . However on giving the complete information to this Airtel representative about the number of calls I have made to Airtel and the wrong commitments given by Airtel to me he assured me that he will try to escalate the case to Back End and get the resolution as soon as possible but the maximum time to resolve this issue would 22 days from my earlier service request created on 7TH July 2011. I called Airtel Customer Services on 22nd July 2011 to check if their is any further action being taken on my service request but I got reply that their no information available as if now due to system upgrade happening till 22nd July. I contacted Airtel customer services again on 27th July 2011 and found that my first request put forward by me was documented on 22nd July only, which was a shocker for me. I requested representative to connect my call to supervisor and on speaking with supervisor he was able to see all my earlier conversation documentation and this time supervisor promised that I will get a callback in 4 hours related to present status of my request. So I thought to wait for 4 hours but then found no one called me back even in 4 days time. Once again disheartened requested Airtel about the progress on 1 August 2011 and that time I spoke with supervisor Shadab and he promised I will get my Broadband connection restored in 2 days time but as expected I didn’t find any one calling me or restoring my services so I called in again so many times now that I even lost count of the number of calls I have made to Airtel customer services. Finally I spoke with Babu Khan Rep from Airtel, he connected my call to Supervisor Ajith V.K (His Manager is Praveen Kumar) and again I was told that I will get a callback in 2 hours time but still no response. I do have a recorded conversation with me for my almost 10 calls made to Airtel customer services and in every call there is a false commitment done by Airtel.

This is my last request to Airtel about my broadband services to be restored ASAP. Otherwise my only option would be to send emails to every single organization you are associated with in India or abroad and let them know about how customers are being treated by Airtel Customer services. I can promise you that.


Thanks
Shakeel Gafoor
[protected]@yahoo.co.in
Airtel Fixed Line Number:[protected]

Dear Mr. Mittal,

This is to bring to your notice how efficient and capably staff is employed at Airtel and how Customer friendly they are and responsible.

I’m a resident of Dwarka Sub-City in New Delhi and I have applied for a IPTV connection on the 16th of July 2011 when I saw a sales camp at my apartment. For which I paid in cash INR 1750/- (One Thousand Seven Hundred and Fifty Only). This was because the sales guy (Rahul Singh – [protected]) promised me that the connection will be given on the 18th of July 2011. But it has been more than 3 weeks now and still no connection. For which I have made 2 formal complaints to Airtel Customer Care[protected] one on the 18th july 2011 and the complaint number for this is 49063384, for which I get a call on the 21st July 2011 and they said they have some system upgrade going on and will give the connection the 22nd July 2011, for which I requested them to come on the 27th July 2011 since I was traveling to visit my wife and my 5 month old son. As committed by me I reached Delhi on the 27th July 2011 even though I could have extend my stay and spent some more time with my family, but no call or response from Airtel team.

Aside again on the 28th when I made a complain at the call centre they gave a new complain number 1386440 and confirmed the installation will be done in another 4 days. But waited till 1st of August 2011 and then visited Airtel Corporate Office in Udyog Vihar on Delhi – Gurgaon, It was a worst experience than going to American Embassy for Visa. And finally when I reached the reception, no once came to meet me understand the issue and I was connected to Mr. Sachin Walia ([protected]) over the phone and he took another lady Ms. Shalini Verma ([protected]) on a conference call with me and the later promised me that the issue will be resolved in 2 day but she will make sure I get a connection by 4 days. But no connection till 5th August 2011 and when I again tried to reach Mr. Sachin he told me that he ahs been transferred to Ahmadabad and I have coordinate with Ms. Shalini and will help me. But this lady had taken my number on the 1st August 2011 and no call back by her and when I call her she always disconnected my calls.

And finally I get a call from Mr. Parveen ([protected]) on the 6th of August 2011 and he confirmed that he has to install a DSL + Voice connection at my home and also told that I need to pay for the modem. But I told him that the connection booked by me was a IPTV connection which includes a Wi-Fi Modem + Telephone Instrument + a IPTV receiver. So he confirmed he can’t give me IPTV since I have only DSL + Voice connection with no modem. The only thing that happened was the wiring and nothing much on the 6th August 2011. But when I visited the Airtel office on the 6th August 2011 evening, the sales guy Mr. Rahul Singh and he put me across with Mr. Vikram ([protected]) and he told he will get it rectified by Monday (8th of August 2011) and get the connection done. But no connection on the 8th of August. So again I visit Airtel Dwarka office on the 8th of August and Mr. Amit Singh ([protected]) how introduced himself as the centre head and told my connection will be done by 9th of August 2011, for which he put a cancellation and a new order from his end. For which I get a call from Airtel customer Care and they told me that my connection is cancelled, for which I again explained the whole case as mentioned above and told he better talk to his sales team who cancelled the connection, but not me.

Finally today is 10th of August 2011 and still waiting for my IPTV Connection like a JACKASS. Great Airtel has more than 170 million subscribers and yet no proper procedure, seems very funny.

Also for the record need: Mr. Amit Singh told me that the Airtel President’s In-Law’s are in Dwarka and they were not able to give them a connection due to some technical reason.

Doesn’t this sound a joke? Is the Airtel President paying my connection deposit and the expenditure incurred by me for all these days to fight to get this connection. Aside he is just a Airtel employee and I’m a customer. If you have more importance to Airtel Employee and not your Customer I would give a suggestion to you Mr. Sunil Mittal Shut shop for the entire customer, since your staff is busy give elite service to the employees and their In-Laws.

Now is their any responsible person who is capable in Airtel to just get my connection working ASAP. Also take a note of money being lost by me for not getting this connection on time.

Actual charges Paid to Airtel for IPTV Triple Play 1199 – INR 1750/- (One Thousand Seven Hundred Fifty Only)

My Daily expenses due to no connection

Every day 45 Kms Travel to my office (My job profile involves work from home) is INR 500/- for my car petrol + INR 42/- for the Toll Gate = 542 x 20 days leaving Sundays = INR 10840/-

+

Me taking off for 5 days and not login waiting for the Airtel guys at home is INR 2403.33/- per day = 24033.33 x 5 days = INR 12016.66

+

Telephone charges calling all Airtel personals = INR 300/-

+

Interest for the base connection amount @5% per day is INR 87.5 per day = 87.5 x 24 day starting = INR 2100.

Additional to this all the mental trauma and the drama I have to go through = priceless.

Is Airtel going to Payback all the money if I have to cancel my connection? Mr. Sunil Its not acceptable to anyone to be treated this way. I can’t blame the whole company for one mans mistake. But here the flaw is in Airtel system and all are wrong. So it’s better to Blame one man than the whole system. In this case it’s you who have to be blamed. I’m also a telecom professional. But I have always been on my feet for the customer and always rectified any query or issues even if had to keep my family waiting. This is called customer service and support. Hope your team learns from me and my team.

Sincerely

Vijay
#448, DDA SFS Flats,
Pocket 1, Phase 1, Sector 22,
Dwarka, New Delhi - 110077

Dear Sir;


Let me give a summary first,



I had been using Airtel Broadband service for ~4 years. On January 28th 2011 I initiated a request for the change of address from one location to another in the same city Bangalore, and got a comment that same will happen within 2-4 working days. My line got deactivated
from January 29th 2011 as it was required to process the address change
request.





Post this I was waiting for the reactivation of my line at my new address, that never took place and there were no information got shared with me. To know the status I even called customer care service and had a chat with Mr Tarun on March 19th at 3:40 PM.



As per discussion I asked him to provide the reason why Airtel is not being able to provide service at my new location. He promised that someone will respond to my query but again I heard nothing back.



Now though my line got deactivated on 29th January 2011, but Airtel seeks me to pay Rs 3501 that includes February and March too.



I raised my above stated concern through mail, for which I got a response (what this mail chain also suggests):



“We would like to inform you that your issue has been registered under the Reference Id 455518 and the same will be addressed by shortly".



But Today I came to know that Airtel is filing a case against me in a session court at Gwalior as I received a call from Lawyer Mr Arun Sherma ([protected])



I am really amazed to see the insensible and lackadaisical approach shown by such big organization like Airtel.



I am still surprised that this is the price I am paying for being Airtel customer for almost 4 years.



What all I want a bill till January 29th 2011 what I am liable to pay to Airtel, and I will pay the same.



Please send the bill, on either my mail id : [protected]@yahoo.com



Or post on the following address:



D610 Sobha Garnet,

OFF Sarjapura Outer Ring Road Junction

Iblur

Bangalore -37





Kind Regards,

Shantanu Srivastava

[protected]

Dear Sir,

I am a Airtel fixed line and Internet user from last 2.5y. My experience with Airtel has been excellent and perhaps I never experienced the disconnection.

However I did have a pending complain from last 40 days related to plan migration to 699 (2mbps speed, unlimited download and Rs 1700/- call free per month).
I raised a formal request by email on 14th July 2011 and since then I have sent nearly 20 email in this regard to 121, nodal and appellate officer. Unfortunately my complain has not been resolved yet. After 10 days they come back saying this plan is discontinued today. I do not know they were waiting for plan discontinuation to reply my email?
Please find all my conversation email log in attachment.

I hope to see the resolution of my request, since it rachises your doorstep.

Thanks in advance,

Regards,
Shivesh
AirTel ph no: [protected]
Complain No: BAL|Qrc[protected]
Mob-[protected]

No Company — about my tenant

I m shri mati Rajni Soni.Daughter of Late
Shri Shri Krishan Nanhorya who was Sales Tax Officer, and my
grandfather was JAILER.I m wife of Dr.Rajesh Soni.I have given my home
for rent to Mr. Ram Singh Parihar, he is son of Late Jagat Bahadur
Parihar.Mr. Ram Singh is working in Narendra Dairy which is situated
Near Shastri Bridge Jabalpur.I have given my home on date 24.4.2009.I
have said to him for Agreement of 11 months and I asked him to give
stamp paper and his id but he did’nt gave .On 13.5.2010 I have said
him to give stamp paper and fare rent 20% increase but he refused to
give stamp paper and money.His wife always misbehave with my husband
and always do Arguments and she always uses abusive words.Mr.Ram said
he will only increase 100 rupees.I didn’t agree.Then he said there is
marriage in his home.So I gave 1 month extra time.Then I said you have
to vacant my home on 25.6.2010 .On 23.6.2010 mr. ram came to my home I
said if you want to live further you have to give 2300 rupees rent.And
I have said that you will only live in my home for 3 months. He said I
will give 2200 rupees and I will live for 6 month, i told him that
rent will be of rupess 2500 per month and you have to give stamp paper
with Agreement his wife said no,you have to give me stamp paper with
agreement, i said that only TENANT( kiraydaar) gives Agreement and
stamp paper. Then his wife gone to home.On 17.11.2010 day Wednesday
time 1:00 clock I have said to ram singh that your six months has been
completed.He again said that I will not vacant this home I will vacant
after 2-3 months.I have again asked for stamp paper .He did not gave
me stamp paper.Mr.Ram said I have to sell my plot in my village.After
selling my plot I will purchase new Home and then I will not live as a
TENANT.Then I said that you vacant my house on Janaury 2011.Then also
he doesn’t vacant my house.Then he said my daughter’s engagement
ceremony is going to be held.His Daughter has got MARRIED in the month
of MAY.Then Mr.Ram singh parihar said that I m searching another
house.From two years I m listening he is searching new house etc.etc
Still he has not found a new house. 3 rd year has been started.
I have 3 children.Presently I m living in my Mothers
house .My children are growing .And children also want room for self
study. Please help me to get home vacant.

My Address- 1485/2 Opp.Madan Mahal Police Station
Address of TENANT-1483 Opp. Madan Mahal Police Station
Jabalpur(Madhya Pradesh)

Dear sir,

I am a customer of Airtel DTH and belong to a small city in sonebhadra. my receiving box is not functioning since last 20 days beside several complains it has not been taken care and it is in the warranty period also. this is the third time that it is not working properly.

i have login the complain every where but no action has been taken till date and you are my last hope.

kindly look into the matter if any thing can happen.

Regards
Naveen Kumar Gupta
ID-[protected]
ph no. [protected]

I have been complaining for over a month now about weak signals at my residence ([protected]) but each time I am told that Airtel team would visit my residence for a tech check but eventually no one cares to come. This is not the first time that AIRTEL has been found deficient in customer service. People in Airtel & specially Sunil Bharti should know that they have become worse than MTNL at its worst.

Dear Sir Mittal
I was using ur servie from long time but from last three month i had very bad experience .
I enroll my complain regarding my connection ([protected]) but nobady is responding properly.
Very time i got answer it will rectify but in last result is zero.It is not airtel service.
Hope u will take proper action to satisfy ur end user.

Pls do the needful ASAP.
Regards
Raj