[Resolved]  Airtel Mumbai — Customer care and service

I have been having an airtel connection since the last 5 years and always thought that airtel was the best. What I did not know was that it is the best only so long as it is working. If there is a problem, dealing with the dumb customer care execs and the gallery is a royal pain.
Last month I lost my phone and lodged a complaint to block the card. It was done in a reasonable time. Now, the problem to get a new card and reactivate. I had to go to Airtel gallery to submit an application. I did this at Ghatkopar and was told that the service would start in 4 hours. The 4 hours became 24 hours and after hanging on to the helpline like for ever, without any result, I had to again go to the gallery. After another assurance, I returned and still no signs of it starting. Once more I trooped to the gallery and this time, I refused to leave till he ensures it starts. So, finally it does, Thank God!
Now, starts the next problem. Since it was being used by my son who is now a major, I wanted to get the billing done in his name. I was asked to give so many details and after all this, was given a reference number. Again the follow up starts and I am assured that it will be done within 7 days, 10 days... All the while, there is not a single call from their side, asking for additional info, papers etc. After a month, no change in the name and on following up now, I understand that the service record has vanished and again I have to start the procedure all over again and submit the required papers. IS THIS SERVICE???