Airtel Complaints & Reviews

Airtel Mobile — Non-credit of Talk Time

Airtel send an SMS " recharge with Rs.80/- u get A2A at 10 paise and also get Rs.80/- Talk time. " But even after 6 days the talk time is not yet updated. Please take immediate steps for credit the promised TT.

Mob No. is [protected]

Airtel/Mobile Services — Deactivation not done Mobile Number: 9987007452 (Mumbai)

Dear Sir/Madam,

I have requested the Airtel Customer Care to Deactivate my mobile many a times but nothing has happened as yet. They are not deactivating and continously the Billing Cycles are generated and I am made to pay the Bill amount.

Whenever I try to call the Call Center after paying the bill it gives an message as Invalid Number. Already I have paid the outstanding amount of Rs. 750 and today when I called they are telling me that another billing cycle has been done and I need to pay another Rs. 483 on that.

They have activated another Billing Plan without asking me. How come they do that.

I opted out of Airtel because of bad coverage from their end. Please help me out.

Best Regards,
Ravi Shanker

Airtel Broadband — wrongly added late payment amount

Payment of last bill was made on time, in spite of that we were charged late payment amount on the bill of airtel broadband connection.airtel landline no:[protected].
We request immediate action otherwise we might cut our airtel broadband services.

AIRTEL INTERNET — NET NOT OPENING AND VIRUS

Kinldy send someone to check at the below mentioned address:

C11A/15/45,
DDA MIG FLATS JANAKPURI
NEW DELHI - 110058.
MOB NO:[protected]
LAND LINE:45512960

Regards

Rajiv hasija

AIRTEL INTERNET — Wrong Bill

Dear Sir,


I am a Clint of air tel( account no[protected] since one Year more, But now i have a complain from Air tel Due to access Bill. i was booked complain on the[protected]/04/09,[protected]/4/2009) for the wrong bill but they said that mr. pandey your bill is correct. I am Not satisfy this bill. My Total Bill Comes in Every month approx 1000 rs from the Initial period to last month. In my Home only 3 person are using Internet and in the day time all are going office and comeback approx 9 p.m so please check and correct& adjust my bill before 30th April.

Airtel Internet Connection — false /wrong billing

The Manager
Airtel Internet

Subject: False/Wrong billing at your end.

Sir,

I being the subscriber to your airtel internet connection got transferred the connection from my residence C-1454 Indira Nagar to 28 B Brahmpuri Indira Nagar Lucknow.
The connection (28 B, Brahmpuri) was installed by your company on 05.02.10 and the connection was disconnected (C-1454 Indira Nagar) in October 2009.
I was assured by your sales manager and the call centre that the transferred with the monthly rental of Rs.250.00 with no Extra/other charges.
A bill no.[protected] has been raised by your Esteemed company for the billing period 17.12.09 to 16.01.2010 of Rs. 1196.00 which is false as no connection was installed till 04.02.10 and NIL DSL Usage charges and Call and VAS charges has been shown in your bill itself.
In this respect I want to state no BILL shall be paid by me until you get the bill corrected immediately till then kindly disconnect the internet connection if you want.The payment of the bill shall be for the usage made after 04.02.10.
The lapse of disconnection shall be on your part not mines. First correct the bill then install the connection, no fake payment shall be made.
Yours
Krishan lal Arora

sir,
myself kapilyadav. my landline no...[protected].

mera connection 15 april se bandh ho gaya he is liye me abhi hal me bill diya he.isliyemay june ka bill use bharuga kyoki mene is ka use nahi kiya he. kyoki bina matlab me mene abhi may tak bill jama kar diya he. aap se mera anurodh he ki aap mera connection cut kar de.lekin me abhi bill bhrne me asmarth hu.mere pass faltu money nahi he. ki bina net use kare bill paid karu.

me airtel broadband connection se asmahat hu.




Name...Kapil Yadav.
Connection no...[protected]
M.no...[protected]

me june ka bill nahi bharungha









Name...Kapil Yadav.
Connection no...[protected]
M.no...[protected]

co

My name is vijay kumar dubey having a airtell prepaid connection. my no is[protected] . i use this connection for internet only.charges of one month of internet is 98 for 2 GB. but from previous three month they have deducted Rs 500 extra . if i call in airtell call center but not able to talk to customer care person. i am fade up for this .

this is to request you to please do the needfull.

thanks and regards


vijay kumar
mob : [protected]

I have 3 g data in my mobile. While I downloaded song my data charges exceeded my data balance and deducted in my main balance without any message or pop up.while I contact customer care stupid lady answering me like we dnt have option tto givemsg like tat.but before this month I got popop up ur data charges exceeding. Wat a stupid answer from tat lady.poor customer service.

Hi

My name is Mayank Aggarwal and i am a good old customer of your company.Yesterday I called up your customer care to know my PUK number.I dont remember the name of the agent who took my call but he gave me 71788121 as my PUK number i tried that number few time but it was not accepted by my mobile. So i called up again to know about the PUK number and the other agent gave me a new PUK number that is 70788121. I tried the same again for few time and now my sim was rejected.I called up the customer care again and spoke to the supervisors Amit, Mahesh many other I also spoke to a manager name Mayank but all of them were of no use and rather they dont even know what customer service is. They told me that they would check the Voice log and would give me a call in 24 hours which i am still waiting for. Today when i called up my call was dropped many times and each and every time i was told that my call is transfered to the manager and then the call was disconnected.
My only issue is if your agent gave me wrong information why should i be penalised

Hi,
This is in regards to my airtel postpaid no. [protected], my
outgoing was barred without any notice for which I can't even call 121 or
[protected]. This is not for the first time it happened, it happened so many
times with my existing no. [protected] as well. I am fed up with the bad
customer service at Airtel. I must take some actions now.

Few things that usually happens:

1)Poor cust support.
2) Will provide misleading info on issues raised
3) Arrogant reply from CSR
4) No escalations method on unresolved issues.
5) No dead lines on resolving problems
6) Customer has to live on their mercy

I, ?infact don't expect common sense with the customer care guys.
(sometimes you must not even expect a resolution.. very often they close
calls, a lot of them, indirectly saying it is not possible to correct it).

Once, I got very irritated with the way the courier service airtel uses,
throws my airtel bills on the lawn... and make me go searching and pick it.
Ignorant at their best.. they mean they are very busy and can't bother to
insert it into your letter box sticking on your gate.I was out picking my
bills again, or worser, the stupid person delivered my bills in somebody's
house, and somebody's bill in my house. I went back to them, the customer
service people, and asked them to change the options to email my bills..
they simply advised me to do it on-line at their website... though i had
taken the time to call, they wanted me to first try it there.

I did try... Airtel website rocks.. rocks the negative way.
Nothing will work, and all information they provide regarding help
documents or contact emails, will all point to the same intelligent
thing... "the customer service team". The website will ask you to email
complaints to [protected]@airtel.in, or something like that.

After facing such issues, i would strongly recommend against airtel
postpaid connections as the customer has absolutely no control on his
number. They connect and disconnect at their own discretion and errors.
Also no warning is issued prior to disabling the number. The customer care
officials are also no help as they are only apologizing most of the times
which does not help much.

And another facet proves that Airtel is striving hard to reach 6-sigma
level when it is about call management - all the shift managers are always
busy, and all my calls are "accidentally" cut after me waiting on hold for
10+ minutes, waiting to talk to someone after being put on hold.
Getting to speak to a customer support service engineer in Airtel is real
pain. Why don't Airtel implement simple to use telephone customer service
?
I need to navigate those annoying recursive menus. There is no one menu
which leads me to person. I really don't know how I was able to speak to
a person after spending thirty minutes on the phone. The funny part was,
the support person is unable to tell me a way to reach her directly,
according to her if I wish to talk to a person, I have to go through this
enormous pain.

If I don't get an satisfactory and an immediate response, I challenge
"Airtel" - I'll bring the same in front of consumer court as well e-mail to
all the corporates and individuals who use the Airtel connection.

Airtel Delhi — BAD CUSTOMER CARE

MY NAME IS VIPIN KUMAR.
MY NO. IS [protected]...
IT IS A CORP NO. ON THE NAME SARVOTTAM PUMPS LTD.
YOUR CUSTOMER CARE EXECUTIVES ARE GIVING ME WRONG INFORMATION IF THEY ARE NOT GOOD AT THE PROCESS KNOWLEDGE SO WHY DO YOU SEND THEM ON THE FLOOR PLS DO SOMETHING.
FOR MORE INFO CALL ME OR CHECK MY ACCOUNT...
VIPIN KUMAR
[protected]

I Am using the Airtel Mobile for the past 6-7 years, & one month back i have converted my Biling plan to prepaid, since then i m facing a problem of network, thus i have also visited the Airtel Gallary(from where i have converted my plan - Dadar East) 13 times but still they are unable to solve my problem. I have also tried to take help from Call centre but there is also no revert. One of the reply recd from the executive Mr Anand Gaikwad (Dadar East) that your phone is not compatible with Airtel connection. before this specifications mobile phone is :
Make & model : Sony Erricsson P1i (Blackberry enabled)
Price : 18500/=
As per the executive Mr Anand Gaikwad it means the airtel connection in not compatible with the most highend mobile, then howcome anyone can rely on them.
I have aslo treid another airtel no. on my same phone, it was working fine. then howcome my number is not working.
Request you to pls consider my complaint & do the needful.

Note : Customer service is always their for providing solutions for customers problem, but here in Dadar East Gallery (Airtel) i have experienced that they Airtel service centre are not resolving the problem, but they are tring to get rid of the customers without resolving there problem.

Regards

Sachin Shinde
Airtel No : [protected]
Alternate No : [protected]

Airtel doesnt care abt customers one bit !...
they never take calls...if they do ..their behevior is horrible.i would change my serivce provider..the only problem is the number..i csant afford to change in cuz of business purpopses.

please cancel my y!zone subcription. i have informed the customer care. nothing is done till now. please deactivate my y!zone. i don't use them. my no [protected]

My Name is Avtar Singh S/o Pyara Singh My No is [protected] in Punjab.My problem is i don;t activated "Airtel Friendz chat" any time.But this service alredy every month active by Airtel.this my loss of money.plz this service Unsubscribe of my Number.
Thanks You.

From:
Avtar Singh Patran
Distt.Patiala

I tried to Airtel customer service and they put me on hold for at least 15 minutes. This is a real pathetic state of affairs. Is it because I am on pre paid? Do post paid users get more preference in Airtel? Of course I know the company staff would deny this. But generally is this what other users have experienced, I would love to know.

Hi,

This is anand here. We have a airtel connection from past 2 months, we applied for a wi-fi router and we are calling the customer care from past 2 months that when we are going to get the router. They are just playing with customer and spoiling the right assigned to the customer.

From your end we want some action to be taken.

Thanks and regards
Anand

Airtel


I am using your prepaid connection from last 2 years, but now i am facing lots of problem from your callcenter team .They unable to resolved my problem & put me in a hold. I am waiting for a long time then disconnect the line .After this i call several times but same thing is hapen .
If any one read this complain please resolve my problem.

I wanted to get my prepaid connection converted to postpaid. I went to customer care center at Sahara Mall gurgaon.I took the token from token machine and started waiting for my turn. After waiting for 45 min when I could not see my number reflecting on the token reflector box. I went to one of the 5 customer care executive sitting there and asked them about the executive who will be helping me with all realted infomation, I came to know that the concerned executive has already left.It was so disgusting.Unnecessary wastage of time.
Is it really a cutomer care center ?
Isn't there responsibilty to stop giving the token of the particular counter if the executive has already left.

I spent pretty much 3-4 hours in the office of Airtels service centre trying to fix one little thing, the SMS text messages they say I signed up for and which I pay for. In the time I was there 90% of the people coming in had the same problem.

The 121 service simply does not work and is not designed to work. It is a con, illegal in most places and they know it. They are also completely incompetent.

Much as I am sure they are one of the biggest providers in Asia the way they got this way was no doubt to pass a few bucks to some politicians to grow all the while crapping over the customers.

Hello,

I am Seema Naim an Airtel user, My cell no. is [protected]. I'm having a complain for Airtel. I received one message from Airtel "Listen Sonu Nigam for free", then after a while I received a message that it has been activated on your cell phone, I have not listen the voice message which was been sended. My balance was reducted. When I contacted Airtel, they didn't picked up my call. So I contacted Airtel officer, they said you will get your money back within 24 hours and will be contacted to customer service. But I waited for 48 hours, but nothing took place. So I request you to get my money back to me!

ye to hona hi tha i have a solution but give only cell phone or via email address

Hi

There have been multiple complaints which i have registered with Airtel, complaining about Broadband not working (Please refer to the account notes, whhich i had requested respective customer care agents to document on my account, while calling Customer Service)

Finally last Sunday a gentlemen visited, stating that their is a wiring issue and that he cannot tell me exactly which wire is improperly set within my aprtments premises, to which he responded "THAT AIRTEL DOES NOT HAVE THE EXPERTISE TO TELL ME THAT AND THAT AIRTEL AS A COMPLAINT CANNOT HELP ME IN THIS", when i requested this gentlemen (the field agent's boss) to document this for me on a mail HE REFUSED and said he will not do that.

I requested him multiple times to send that to me writing so that i can take it further with teh complaints team , HE REFUSED.His name is Mr. Manoj and was a Back Office Officer as told by the field agent.

I have failed to get my problem resolved as the usage of my internet services has degraded due to intermittent "connectivity failures", i login after every 12-15 inutes it completely stops, the data link light on my Modem goes out and nothing works.

I have reported this atleast 7-8 time, hope all calls are recorded.

I hereby request AIRTEL to please listen to those calls and please explain me that if i am paying high to get the BEST OF SERVICES FROM THE BEST IN THE MARKET BROADBAND SERVICE COMPANY, am i as a customer should be treated the way i have been.

Request you to please provide me with a documented action on this complaint, post which i will take it further.

P.S - I have spoken to many supervisors, the last thing i expect at this stage is another supervisor calling me with no resolution, please ensure i have someone senior calling with a professional explanation about the situation.

Regrds
Geetanjali

Airel has got one of the worst customer service. I was recently treated very shabbily. Infact humiliated by them. I would recommend no one to buy any Airtel product. Pls go for Vodafone or Idea. There customers get treated by humans unlike Airtel where we are just another number.

Hi,
This is Koustav Roy. I have 5 Airtel Connection in My Family numbers are :-[protected],[protected],[protected],[protected],[protected],[protected]. And i had face problem in my [protected] number that frequently it says "SWITCH OFF" While I try to call this number. For that I had change my handset but the result is same. I have good coverage and also not able to receive any SMS from any operator. And my Dad Rakha Hari Roy is use [protected] Number. The number is registered for DND and then also Some Tips pack hadbeen activate on that number and Balance is deducted from His account. Where he does not know anything about that, And due to these reason while i try to call 198 that was my pathetic Experiance for my life to ever call to any Help line Number. Still i cant believe that Airtel is provided this type of customer service? Shame on your Service Shame. The Executive name Tanmoy. Sarol Dev Mondal. Moumite and many more are disconnected my call every time and I tried to call from first three Number to 198 after 10 times i does not get any proper resolution rather than Disconnect the call every time. Then i need to call from my Land line then also i does not get any resolution rather than Disconnect.

So here is my First question:- Will i get any resolution for that same? Why my call had been disconnected? Why you guys are not take any responcibilities for solving the issue?

Every call is recorded to my device also and i launched a Complain in Consumer Forum india.com with the attachment of Bluddy Airtel customer service. And now i decided to leave this service. I already sent SMS to 1909 from [protected] for change the operator and i will change every Number from Airtel. Today i am going to send this mail every where with all attachment to know that your executive service. Nobody is responcible in Airtel not Nodal Officer also.

Previous also i send a mail that i want to change my number from reliance to Airtel Number was [protected]. For that i filled up form and did the all requirement But you guys do not help me out for the same. I wrote a mail to Nodul Office as well as 121 But the result is same no Responce from your end. Really its a Horrible service has been provided by you. I does not wrote you this mail for proper resolution I know that you are not able to provided. I just Inform you what happens in your Service. Bluddy Service. Shame on Airtel.

Rakesh Ranga its too much time you are taking to solve the issue. I want the proper resolution form my issue, are you able to solve the issue or not. Still i am facing the same problem, After launching the complaint here your concern team revert me a mail for some details but before 7 days ago I send all of my details that you needed but no body is return me still, So here I want to tell you that if you are not able to solve the issue inform me that you cant solve it I will do the needfull what I need to do. When you responce me that time I want resolution.

Qrc#[protected] and Mobile number: [protected]. I had a post paid connection with Airtel under my name which I gifted to my brother. He gave his mobile to one of his best friend who misused it and the bill amount was over Rs. 2500. I know that I am responsible for this payment but the actual issue is when I tooK this connection, I asked and I was assured that the credit on this number will not be increased more than Rs. 500 both by the 121 customer service and a lady at the M.G Road airtel branch. I was happy and I was very much sure that the monthly bill will not exceed more than Rs. 500. Back in May 2011 I ask the gentleman in M. G Road branch to cancel the number when the bill was Rs. 804 something. He refused to cancel the number and asked me to make the full payment. I argued with him that I will pay only Rs. 500 and the remaining Rs. 300 something need to waived. Because I asked airtel not to increase the credit more than Rs. 500. In one word, he refused to accept my request. I came back to UAE and my brother said his friend will use my connection. I told him to pay the bill in time and close the connection but his friend agreed to pay the bill and use my connection. I said OK and then he did not make the payment and finally the number was disconnected for due payment and I was asked to pay Rs. 2500+. I am not going to pay this bill simply because Airtel failed to keep its promise. From 08-Oct-2011 till date I have exchanged numerous mails with airtel customer service, all of them are useless. They dont read my mails, no english, No common sense in the responses all of them are automated..Can't believe Airtel such a reputed company has such a weak/disappointing customer service..Shame
Very Disappointed X-Airtel customer
Roshan

Have been calling Airtel CS to help active my 3G from yesterday and no one can help me with the BB service...Every time i call for assistance's they say to call some else and give me other # to call...Airtel have poor customer service knowledge and is not very help...One person put me on hold and disconnected the call other person said she will put me to the supervisor and then hung up. I have had Airtel service for a long and since no one can help me at this time i have decided to change my provider to someone else...

AirTel — create the bill whatever they like.

connection from Airtel. Number [protected]

1) Have taken a SMS Plan of 99 rupess wherein I can use up to 500 of sms per day
and i have the plain of 199 Airtel advantage sms rate - 0.50 to Airtel to airtel and nation and to others also the same.

but the think is if i send beyound the 500 sms then they charged me ruppee 1 for per sms. and accourding to my bill plain it should be 0.05 paise for per sms.
Should not these charges be told to the customers in advance? If they have not, then its a communication failure. and no way a customer should pay for it.

they have created my bill of 2253/- of a month. and when i call to customer serives they disconnect my call..

airtel is a faud. he cheated me a lot.
airtel S**ks..
they dont provide us any correct information..
every time we call to customer center they provide us different different information to us.


When talked to Customer Support, they seem to be more rude than i was conveying my issue. Absolutely pahtetic treatment.


Sad that a company like airtel is spending crores on marketing than spending on basic issyue redrassal/ service. I feel like disconnecting the 5 connection today itself and not paying them my last settlement till i get a valid response from them.

Its ironic because, I am myself part of procurement team of my organization and my peers negotiate with Telecom Vendors for rates/service/corp connection. I wish i could do more and get them Black Listed from my org with more than 1 lacs ppl.

airtel a biggest faurd company.

connection from Airtel. Number [protected]

1) Have taken a SMS Plan of 99 rupess wherein I can use up to 500 of sms per day
and i have the plain of 199 Airtel advantage sms rate - 0.50 to Airtel to airtel and nation and to others also the same.

but the think is if i send beyound the 500 sms then they charged me ruppee 1 for per sms. and accourding to my bill plain it should be 0.05 paise for per sms.
Should not these charges be told to the customers in advance? If they have not, then its a communication failure. and no way a customer should pay for it.

they have created my bill of 2253/- of a month. and when i call to customer serives they disconnect my call..

airtel is a faud. he cheated me a lot.
airtel S**ks..
they dont provide us any correct information..
every time we call to customer center they provide us different different information to us.


When talked to Customer Support, they seem to be more rude than i was conveying my issue. Absolutely pahtetic treatment.


Sad that a company like airtel is spending crores on marketing than spending on basic issyue redrassal/ service. I feel like disconnecting the 5 connection today itself and not paying them my last settlement till i get a valid response from them.

Its ironic because, I am myself part of procurement team of my organization and my peers negotiate with Telecom Vendors for rates/service/corp connection. I wish i could do more and get them Black Listed from my org with more than 1 lacs ppl.

airtel a biggest faurd company.

hi this is AJAY PRATAP SINGH AIRTEL PH NO:[protected]
CUSTOMER ID: [protected]

i have taken airtel brodband unlimited connection on 11 may 2012 of 870 + tax 107 rs. on 16 august i have changed my plan with 3gb data limit worth rs 605.45+138.44 rs monthly rental .i don't have any phone receiver so i m not making any call and i m a employee so i only use the net facility for facebooking and e-mail.i am not opening any heavy sites .but still airtel company charged 1030.28 rs for extra dsl use beside the monthly rental .their brodband speed is third class.so i want to close this connection imminently now.their services and net speed is third class i will not recommend any person to use airtel brodband services.i also providing my billing detail.

Billing Period : 11/08/2012 - 10/09/2012

Monthly Rental Charges 605.45
Call and VAS Charges 0.00
DSL Usage Charges 1,030.28
Broadcast TV Charges 0.00
On Demand Services 0.00
Other Charges 0.00
Late Fee 0.00
Gross Charges 1,635.73
Less Total Discounts -515.30
Net Charges 1,120.43
Taxes 138.47
Total Current Charges 1,258.90

AIRTEL brodband services and net speed is third class i will not recommend any person to use airtel brodband services.

brodband bill
hi this is AJAY PRATAP SINGH AIRTEL PH NO:[protected]
CUSTOMER ID: [protected]

i have taken airtel brodband unlimited connection on 11 may 2012 of 870 + tax 107 rs. on 16 august i have changed my plan with 3gb data limit worth rs 605.45+138.44 rs monthly rental .i don't have any phone receiver so i m not making any call and i m a employee so i only use the net facility for facebooking and e-mail.i am not opening any heavy sites .but still airtel company charged 1030.28 rs for extra dsl use beside the monthly rental .their brodband speed is third class.so i want to close this connection imminently now.their services and net speed is third class i will not recommend any person to use airtel brodband services.i also providing my billing detail.

Billing Period : 11/08/2012 - 10/09/2012

Monthly Rental Charges 605.45
Call and VAS Charges 0.00
DSL Usage Charges 1, 030.28
Broadcast TV Charges 0.00
On Demand Services 0.00
Other Charges 0.00
Late Fee 0.00
Gross Charges 1, 635.73
Less Total Discounts -515.30
Net Charges 1, 120.43
Taxes 138.47
Total Current Charges 1, 258.90

Namaste (ajay1z1),

We would like to inform you that your concern listed 13 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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If you are in Sultanpalya Area avoid airtel like the plague. They took 2313 rs without giving service for it. by first saying that my router was gone and it is out of warranty period and i had to buy a new one .i Spent 2900 on it and then same issue of speed persisted. They said it was because technically i cant have 8 MBPS there and the representative said airtel sales people make whatever promise they wan and they sell. we can give you 4 mbps i asked them to change it then they said 2mpbs i again asked them to change it . then also the speed was pathetic.

I called cancellation they said we will give you router reimbursement of 1200 and will ensure 4mbps speed and will waive of one month bill but they did not. I cancelled the connection.

They never sent me a notice in bangalore and asked me to come to delhi court with a person named radhikamehra.[protected]@gmail.com mobile no [protected].

Airtel seems to be really going down the wrong path and looks like they are really into all the scams and guilty of what they have been charged with.

My phone number is [protected] GPRS activated and I am residing between two Airtel towers but at my home Iam getting signal from one tower that is Mohangaon .Now from 15.7.08 GPRS service is not receiving from above tower but when Iam going to nearest another tower malanjkhand GPRS is receiving .ON 15.07.08 I talk with the call center but still now there is no responce .My phone model 3500 Nokia.Please make repair in the tower which I am mentained above.
regards.
BNMaharana.
BSNL PHONE-[protected]

i m a airtel user of bihar i activated gprs services on my no. [protected].
i paid the full charges of it.
but it automatically disconnected before sometime,
so plz activate gprs services on me no. as soon as possible.
i will highly oblised for that. thanks
rahul gupta
mobile no. [protected]
[protected]

GPRS, Y Zone, Airtel live is not working for the past 15 days. Deduction for these services happens regularly from my prepaid no.
Customer service only give me different nos to call whenever contact call them.

Pls help.

Quisar

I'm a Airtel prepaid consumer of Sahibganj,Jharkhand for several years.
In my mobile set (Nokia 5200) gprs is activated sice long.
Presently I am at Bangalore and my gprs is not working.
I've opted Airtel plan of 30 paise per 50 kb.I have complained to local customer care executive over
phone 121.They shows their inability and advised me to contact to Jharkhand's no:[protected].
The call on said no([protected]) are being un responded.I also tried to message(sms) by mobile to [protected],but it was also not delivered.
I have several expeiences of this type.Please help me including sending copy of this message to Airtel.Please help me or mail me your inability so that I may proceed further.
yours faithfully,
Tarkeshwar Prasad,
Sakrugarh,Sahibganj.Mob:[protected]

I have an airtel prepaid connection(mobile) and have also availed the Rs. 98 pack for 2 GB GPRS connection. My mobile no. is [protected] and the mobile set is iPhone 4. This is a Lucknow number and presently I am in Mumbai on some business work for the past 1.5 months. Lately the GPRS connection is not working and also customer care is not getting connected after hearing the IVRS message that the call will be charged at 50p/3mins. This is a recurring problem. I am aware that there can be some problems in the connection intermittently but straight 3 days is outrageous.
Hoping you will live up to the Airtel brand and resolve the issue ASAP.

I had a same problem. . I had activated 2gb plan bt stil it was charging. . .so first u check that which settings u are using airtel live or mobile office, if its airtel live then turn it to mobile office. .
Secondly check i[censored]r zero rental plan is active or not, if not den activate it by dialing *567# or *567*3#, after this it wil be working. .
Thank you

Just to add to the complaint.. I was informed last week that my complaint is in open state and that I would be getting call from backend team by 1/20 which as usual did not happen. Now when I called up the customer service again, the representative said that the complaint has been closed and she has to submit a new complaint for which the resolution date is 1/31 which is 8 more days. Is airtel customer service so pathetic that it takes 20 odd days to resolve 1 issue. Even after going to the Airtel office, the issue is not resolved.
I am just waiting for my current balance to be completed before I get rid of this pathetic network and switch to a more reliable and friendly network.

I am using Samsung GT-C3212 duos, Airtel GPRS is working but when i am trying to open ICICI Bank mobile Banking, Getting msg "Error 256: GPRS is not working" Earlier it was working; even through second sim i am able to open ICICI Bank Mobile banking.
Please rectify the problem at my no [protected]

Namaste ( Kumarsandeep2811),

This is to inform you that your concern listed 31 August 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Village & bara dumaria pincode 814146 iartel tower 🗼 is not working 3g and 2g aprox 1 week this tower in meximum airtel user gprs so please immediately solve this problem, I hope undatstanding, , , waiting to help me

Help me

Helping

I have received SMS saying I have been selected for MMS Subscription service from Airtel and I have been charges Rs.2/- (on 30.05.11, 31.05.11 & 01.06.11). I am not interested in this and request you to refund Rs.6/- that has been debited to me on my mobile no: [protected].

MMS Subscription — Not interested

Yesterday only I have registered a compliant saying I have not logged into the latest games gclub.in nor I am interest. You have been charging me Rs.2/- every day and I am harrased by this attitude. Even today I have received an SMS from Airtel and I am charged Rs.2/-. If you are not going to stop I will have to go to consumer court and file a case against you for troubling me. You have no rights to deduct any money from my account without my permission. Kindly refund Rs.8/- immediately and have courtesy to call and inform me.

Airtel — mms subscription

Unsubscribe/ deactivate mms
Mobile No: [protected]. I have not activated any MMS service. But i am receiving sms message and deduction 2 Rs from my mobile account. i want to deactivate the same immediately and return back the same immediately.

Situation resolved. Thank you Airtel.

AirTel — Airtel mobile internet refund

sir
i,m subscribe internet on my airtel mobil on 20.05.2011 so they charge from me Rs. 98 but the plan not activate,, at least today 03.06.2011 .i,m calling there complaint no. last 10 day,s nobedy setsfie me. i,m very pooaerman 100 Rs. a big amount for me tell me what can i do . phone compny also deducting money in wrongful manner please help me sir .
thank,s