Airtel Complaints & Reviews

My m.n. [protected]
Rajasthan
Plan-1250::10gb:::30days validity
date-14feb/2012
via interner banking(self)

Sir maine kafi bar airtel custmer care ko call kiya ragarding 3G .
Main airtel 3G kafi time se use kar raha hun..and ..maine last 3G plan 1250/ INR ka activate kiya tha 14feb ko.
But usi din se mere mobile mein 3G ki speed nahi aa rahi h and data jo ki 10GB milta h wo bhi h..but speed nhi h

Maine kafi bar call kiya lekin problem solve nhi hui..
Airtel relationship center bhi gaya tha but wahan bhi kuch nahi hua.
Mujhse kaha gaya ki aap nodal officer ko call kar.
.
After all mujhe 21feb ko problem solve hone ko baat kahi gayi thi..mujhe itne dinon mein na to airtel ki taraf se
koi call aaya nhi problem solve hui.

airtel 30days ki validity provide karta h is plan mein.
Inhone itne din waste kar diye and abhi tak kuch nahi hua.
Maine airtel ko mail bhi kiya tha but kuch nhi hua.

Ok sir...

Sir still my problem is not resolved...and i have not call from AIRTEL yet

Hi,
I have taken a new sim([protected]) from airtel and recharged it with 3g plan 45 rupees for 150 MB. Speed was good my mobile use to get 3-4 MBps speed. After using my 150MB, Later i recharged with 3g Plan 99 rupees for 300MB. to my suprise
Since few days speed was 60-85kbps pathetic ,paying for 3g services and using below 2g services was disgusting.
Thanks airtel for your wonderful service. My first experience with airtel.


Thanks,
Vignan

Hi ,

Registered a complaint with Airtel for 3G speed and no recovery.

I got a call from ROSLINE from Airtel team stating that " ur problem has been resolved and there is no problem on the network. I asked her that this is what usually u say and I have faced This problem already 5 times and she told no sir there is no problem and u can check the speed , I told ok I ll check and hanged up". After sometime
I had a check with my 3G speed and it remained the same where it is not crossing 0.02 Mbps.. So I got irritated and called up Airtel CC again and they told that the complaint has been closed. This is not fair closing the complaint without the feedback of customer. So again they haven taken a complaint and here is the complaint number "COUTL[protected]" registered on 18-aug-2012 17:10
Now my 3G validity has expired and anyway I connect it in usual plan of 10/10kb 3G plan for checking speed .

Mobile number : [protected]

Kindly rectify the problem and give me a proper solution.

Thanks,
Regards,
Sanjeev.R.K

I have purchased airtel 3G dongle with sim on 09th Nov 2012, they have activated it on 17th Nov 2012 that too 2G only, after my repeated complaints,
they have activated 3G on 26th Nov 2012, after that, now, the speed of 3G connection is around 80kbps, at the time of purchase, they promised me 7.1Mbps, now, i am not able to reach their customer care which having arrogant staff. this is my bitter experience with airtel, i am heart fully advising all don`t buy airtel products

srinivasarao ch
[protected]

i have recharged airtel 3g on repees 650/- as per company plan the data o[censored]ses 3 gb on full speed and after unlimited data up to 80 kbps speed for a month.
but when 3 gb data is over the speed is around 10 kbps. when i told airtel customer service he told me the speed is arround 10 kbps.


so please tell me what can i do.

Namaste Mr. Raj,

This is to inform you that your concern listed on 03 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Raj,

Further to our discussion dated 03 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Raj,

This is to inform you that your concern listed 03 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — No reply despite of repeated complaints

I am facing an small technical problem in the service provided by the Airtel .Usually after making a call we receive a message from the company which indicates the cost of the last call and Balance Talktime available to the prepaid customer.but due to some technical problem from the company's side i am not receiving the same.
I have lodged three complaints with the customer care and despite of continuous reminders the problem is not solved and only repeated assurance is given by the customer care executivesthat the same will be solved in 24 hours.
what should i do in this case.

Airtel — not giving service despite charging for it

i am basically from rajasthan. i had taken Airtel new connection in himachal pradesh (kangara), as i am on training for my bank PO post there.
on 28th october 2009 i recahrged it with 50/- topup to reduce my local and std call rates to 50 paisa on airtel and 60 paisa on other network. the servicce automatically got deactivated on 29 oct 2009 and my call charges got jumped to 1.5 rupees/min.
despite frequent request at customer care centre daily, there is no satisfactory answer from their side neither they have reduced my call rates yet.
my current mobile no. is [protected] .
kindly do something as this may be happening with others also.

today ec on my moblie 35 rs then acc balance 14 rs only ple replace my acc sir ple . [protected] jeyavel

I have a 3G connection for my iPad since the past 1 year. I have been paying all my bills regularly and before time every single month. I have had repeated issues with not getting 3G connection and this happens every 3 to 4 days and then I write to airtel presence which then reverts back saying it will look into my problem & then in about a week it sorts out the issue and I have 3G for the next 3 to 4 days again. Then it goes off and the whole complaint procedure has to be repeated. I have done this for the past whole year. I am totally fed up with how arrogant they are. They charge me for something that they don't provide.
I haven't had 3G now since the 22nd of June and despite repeated complaints and call backs nothing is sorted out. They give the standard reply each time and I am totally frustrated and angry.
I took this connection so that I can use skype on my iPad and chat with my children who live abroad. There was no other reason for this connection as I have a mobile number and a landline number. I specifically mentioned this when I took the connection and I was assured that I will get 3G where I live. I was only never told that it would be a life long struggle with numerous emails and phone calls and complaints to get what i rightly pay for. Without 3G I cannot use Skype. Please help me out.
My iPad connection number is [protected] & my alternate mobile number is [protected] with Airtel.
Please help me out. I am fast losing hope.

Namaste Mr. Pillai,

This is to inform you that your concern listed on 03 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (SPillai),

Further to our discussion dated 03 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Pillai,

We would like to inform you that your concern listed 03 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel — Unbelievable Disconnect

No Need to mention anything. Just look at the serious disconnect between what was the concern and what was the reply. God help these BPO people.
______________________________________________________
Dear Mr. Thakur,


Thank you for contacting Airtel.

This is with reference to your e-mail dated 11/09/2008 regarding your Airtel Prepaid number [protected].

We understand your concern and will work together to resolve your issue.

We wish to inform you that your Airtel Prepaid connection has been permanently disconnected due to negative address verification. As per regulatory compliance, our executive visited your place to verify your address. Unfortunately, we were unable to confirm the details as provided by you, hence services of your number were barred. We provide 30 days time to the customer to submit the documents. But because of no response from your side your Airtel prepaid connection has been permanently disconnected. We regret to inform you that we are unable to provide you the left balance.

As per the Government regulation, the enrolment form, photo id proof, signature proof, a photograph, address proof and Pan No/Form 60 or 61 are mandatory for any connection to be active on the network.

Assuring you the best of our services.


Regards,

Satish Chandra Yadav
Customer Care Services
Airtel
[protected][protected][protected][protected][protected]--------

DISCLAIMER AND CONFIDENTIALITY NOTE:


The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.

---- Original Message ----

Hey Listen...!!!

STOP this copy paste stuff and using templates. I cant expect more out of
your company. Ensure that you dont reply further else you had it from me.

Vineet




Date: Wed, 10 Sep 2008 19:16:17 +0530
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]


Dear Custumer,





Thank you for contacting Airtel.



This is with reference to your e-mail dated 08/09/2008 regarding your
Airtel Prepaid number [protected].



We understand your concern and will work together to resolve your issue.



We do understand your concern that how upsetting such a situation can be.
We have always tried to ensure that our customers get the same feeling of
quality service while transacting through any of our channels.



It is always important for us to hear how customers react to all aspects of
our services. Strong customer feedback like yours helps us continue to
improve the service we provide, and we appreciate the time you took to
write to us. We appreciate your patience in this regard and look forward to
a long and fruitful association with you. Please be assured that we share
your anguish and have taken adequate steps to ensure the non-occurrence of
such incident in future.



Rest assured that we have the best technology & automated systems, which
are 100% accurate and all the deductions on your number have been as per
your usage only.



Assuring you the best of our services.





Regards,



Shailendra Singh

Customer Care Services

Airtel

[protected][protected][protected][protected][protected]--------





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.

---- Original Message ----

please note that the issue has already been resolved and i am getting a new
sim card today with the leftover balance with the same number. i have
received?call from Mr Haider from Apellate Delhi and he was infact
concerned. this has also made me understand wyhich wouold be the right
department to contact for any issues in future rather than CSR or toll free
numbers.


Date: Mon, 8 Sep 2008 14:02:09 +0530
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Customer,





Thank you for contacting Airtel.



This is with reference to your e-mail dated 30/08/2008 regarding your
Airtel Prepaid number [protected].



We understand your concern and will work together to resolve your issue.



As per our previous communication, we wish to inform you that for every
connection Airtel does the physical verification as per the government
compliance. If verification is negative, we ensure that customer is
informed through SMS or call. Once verification is negative we provide 30
days time to the customer to submit the documents.



However for your Airtel mobile number address could not be verified against
the documents received. Hence, your Airtel prepaid connection has been
permanently disconnected. We regret to inform you that we are unable to
provide you the left balance and the address which updated in our record.



At Airtel, it is our constant endeavour to enhance and improve the quality
of customer interface and set exemplary standards of customer service. We
value our customers trust above all else it is the foundation upon which
Airtel was built.



For any further assistance, please contact us using one of the following
options: SMS at 121 (toll free) or email at [protected]@airtelindia.com. We will
revert to you in 4 hours.



Assuring you the best of our services.





Regards,



Shailendra Singh

Customer Care Services

Airtel

[protected][protected][protected][protected][protected][protected]





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.

---- Original Message ----

can you stop using templates and come out with a genuine answer? why are
you guys scared of talking to me? i do not have any record of any sms or
mail from your end. i dont even trust that harsh bhan is your real name.
trust me you will repent for this.


Date: Thu, 28 Aug 2008 22:36:41 +0530
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Customer,





Thank you for contacting Airtel again.



This is with reference to your e-mail dated 28/08/2008 regarding your
Airtel Prepaid number [protected].



We understand your concern and will work together to resolve your issue.



As per our previous communication, we wish to inform you that for every
connection Airtel does the physical verification as per the government
compliance. If verification is negative, we ensure that customer is
informed through SMS or call. Once verification is negative we provide 30
days time to the customer to submit the documents.



However for your Airtel mobile number address could not be verified against
the documents received. Hence, your Airtel prepaid connection has been
permanently disconnected. We regret to inform you that we are unable to
provide you the left balance and the address which updated in our record.



At Airtel, it is our constant endeavour to enhance and improve the quality
of customer interface and set exemplary standards of customer service. We
value our customers trust above all else it is the foundation upon which
Airtel was built.



Assuring you the best of our services.





Regards,



Harsh Bhan Singh

Customer Care Services

Airtel

[protected][protected][protected][protected][protected][protected]





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.














---- Original Message ----


Hi,

if that was the case why i was given a run around for 10 days with each
person saying that it will be activated within 10 days. and how come the
SMS service was working afetr that as well. when did the executive visit my
place? there isn't any information but you still claim that its my fault i
have been given 3 references but none seems to be working. and if you dont
intend to activate the number refund my money which is there. all of you
are operating behind a wall and i dont even believe that a real person
actually exists. I need a resolution under any circumstances. i am ready to
submit the documents again for the 4th time and if that will not work,
REFUND my money. and how come your CSR PROMISED that i will be called by
monday and its thursday nobody has called up. Dont force me to post this
email to a public forum.

Vineet



Date: Wed, 27 Aug 2008 22:35:00 +0530
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]




Dear Customer,





Thank you for contacting Airtel.



This is with reference to your e-mail dated 25/08/2008 regarding your
Airtel Prepaid number [protected].



We understand your concern and will work together to resolve your issue.



We wish to inform you that your Airtel Prepaid connection has been
permanently disconnected due to negative address verification. As per
regulatory compliance, our executive visited your place to verify your
address. Unfortunately, we were unable to confirm the details as provided
by you, hence services of your number were barred. We provide 30 days time
to the customer to submit the documents. But because of no response from
your side your Airtel prepaid connection has been permanently disconnected.
We regret to inform you that we are unable to provide you the left balance.



As per the Government regulation, the enrolment form, photo id proof,
signature proof, a photograph, address proof and Pan No/Form 60 or 61are
mandatory for any connection to be active on the network.



Further, we wish to inform you that once the Airtel Prepaid number gets
permanently disconnected, the same may not be issued again.



Assuring you the best of our services.





Regards,



Harsh Bhan Singh

Customer Care Services

Airtel

[protected][protected][protected][protected][protected][protected]





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.











---- Original Message ----

An automated call from airtel was made on my mother's mobile number
[protected] and when i came to know its a marketing call i disconected the
call. Since then airtel has debited my prepaid account for Rs 30 twice and
inspite of repeated complaints no money has been refunded. airtel doesn't
have a single evidence which proves that i subscribed to their Mitti Ke
Rang Service. i don't have any idea from where i can get help. A few days
after that the service was also deactivated quoting "Verification Failure".
How on earth can you activate the number, credit the balance and then
deactivate the service. and if the number is not active how on earth can
you a charge a customer for a sense less service like MKR??? is?sombody
listening?

FYI i have submitted the documents thrice and your champions don't even
have a record of that. i was told that i will be called by your "esteemed
company" before EOD today but as expected you guys know how to charge but
not to serve. a complaint has been filed on a public forum. find the link
below
http://www.consumercomplaints.in/complaints/airtel-prepaid-c73949.html

FYI there are more than 1000 complaints already and more over more than
1700 people say that "Stay Away" from Airtel. even now if you folks dont
reply then you deserve a Hats Off.

Vineet


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AirTel — new airtel disconnection.

recently i buy a new airtel connection. After activating this connection working properly for 10 days. Past 3 days it is disconnected without any reason. My Id proof is also clearly.

please considered that most urgently.
I lost more because of the disconnnection.

my Mobile No. [protected]
thanks

by

Shailesh Soni
E Mail : [protected]@yahoo.com

my airteil [protected] was disconnectd, why, it was happend 5 days back.

ch.srinivasarao
[protected]
andhrapradesh

Complaint is regarding mobile number [protected]

ok

Namaste Gurpreet,

This is to inform you that your concern listed on 02 July 2013 has been noted . At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. Kindly share your alternate contact details with us.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Gurpreet,

Further to our discussion dated 02 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Gurpreet,

This is to inform you that your concern listed 02 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Gurpreet,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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i am getting an awful response from airtel. they have activated some services from airtel live on their own and i keep on losing money. without my registering, i started getting jokes from airtel. also, they have themselves put a hello tune to my number for 1 year which i never asked for and deducted 200 rs . i have lost more than 500rs. they tell me to call 121 to deactivate airtel live but that is not working. i am highly pissed by their clumsy handling.
moreover the costumer care executives keep on repeating that i have asked for the services and have downloded from the net which is not the case.

regards
shubhangi

Dear Sir,
I regreet to inform you that i do not want any Airtel WAP Survice.So Kindly Stop any GPRS Survice.
Already some amount diduct from my balance so kindly stop any WAP cunnection like http:/m.igfun.com.

My No is. [protected]

Thanking you

With regards

Susmita Halder

AirTel — Unwanted WAS service

Hi,

My airtel number is [protected]. I have been trying to stop this VAS service but still I am not able to. This is extremely disappointing. I have told to STOP service to 121. The 121 service is useless as it says that there is no service in my name and still I am getting cricket updates. Please look into this matter as soon as possible.

airtel gsm mobile service — deduction of balance

my mobile no. is [protected]
on 13th august 2009 morning 9:35a.m. i got a massage from 543212 that thanx for subscribing devotional vp and my 10 rupees were deducted...
when i talked to one of the customer care exe. he told me that "sorry sir dis service is by mistake activated on ur phone and i m deactivating it, u'll get the balance within 4 hours..."
but when after 10 hours also i din't get my balance back . i again called 121 then there was mr. shsishir who stubbornly told me that " u have subscribed this service on 13th august eve 6:00 p.m. and disconnected my call, and after that my call is not getting connectd wth customer care..."
sir i am a poor guy plese give my balance back ...
i'll be thankfull to u

Recieving unwanted VAS on [protected]....Deactivate them

FHM video of the day
gclub.in
and lots..check them and deactivate them Plz!plz!!plz!!!

Airtel Prepaid Service — unwanted charges are deducted from balance

Respected Sir/Madam,

Without informing, airtel service provider are deducating charges for the services which
we have not requested. it's happening on regular basis. I hope you will take required action on urgent basis.

Regards,
Sachin Gurava
phone no -- [protected]

Pretty true..sme days back dey themseves activated my hello tune srvice nd deducted rs. 45/- ...when i contacted dere customer service dey gave lame nd unbelievable reason that somebody called up from my no. to activate this...What a shame!!

Unwanted charges are deducted from balance
Respected Sir/Madam,

Without informing, airtel service provider are deducating charges for the services which
we have not requested. it's happening on regular basis. I hope you will take required action on urgent basis.Daily cut every day one rupee cut .please avoid this.

Regards,
D.SRINIVASARAO
phone no -- [protected]

True. I am prepaid mobile customer of Airtel and am being charged for services which I have not subscribed for. For ex: Getting charged for daily bollywood pictures subscription. I was not even aware of such service exists untill I am getting charged from Airtel. It is almost impossible to find a way to UNSUBSCRIBE. Airtel MUST include a number and instructions to UNSUBSCRIBE for all the messages that they send to the customers. In USA, I think it is illegal for any company to not to include a way to unsubscribe for any kind of subscription services in their communications to the customer. I am not sure if it is the same case in India. Someone from Indian government legal agency should look into such matters and take action.

Airtel — deduction of money for unwanted services

my mobail no. [protected] hai. ismain 10 Rs per month deduct hote hai . monthly logo pack subscription service from airtel you have been charged Rs. 10 bollywood pics. plz ise cancel karein. thanks

Dear Sir:

I have a prepaid airtel mobile connection number[protected]. Airtel has been charging Rs.10 for Monthly Logo Pack Subscription.

This has been brought to your customer care executive earlier also and he/she assured me that they will not deduct in future.However, again this has been charged on 26th November 2009 and 13th December 2009 for Monthly Logo Pack Subscription.

Therefore, you are requested to resovle this matter as early as possible.

Thanking you,


Anil Baranwal

I am prepaid mobile customer of Airtel and am being charged for services which I have not subscribed for.That's airtel bolly pictures.tell me how to unsubscribe the offers.

AirTel — unwanted services

dear sir,
I beg to state that , our network provider company airtel is sending us unwanted messages and unwanted calls , which is very disturbing.
They charges rupees for unwanted services like callertunes . i have already contact to their custumer care executive. .
but , no action has been taken yet.

Airtel — UNWANTED DEDUCTIONS FROM MAIN BALANCE

Sir,

1. It is informed that deduction from main balance have been deducted Rs. 0.30 at frequently intervals without browsing the internet. Due this reason i have switch off the mobile since last two days for maximum times.

2. Whenever mobile is switched on a dialoge seen on desktop that "INVALID USER & PASSWORD" and deducting 30 paise. The same can be verified from your records also.

3. I have contacted many times for the same and calls are transferred to seniors without noting down the complains by your Customer Care and after holding a long period no response given by the seniors.

4. You are requested to resolve the problem on priority and credit the debited amount. The same problem was also happened earlier with me and on resolving the amount credited.

5. Thanking you sirs in anticipations.

SURESH KUMAR CHAUBEY [protected] HYDERABAD

AirTel — Deducted unwanted services

I have never activated any service through call or SMS but still they have activated such unwanted services on my Mobile. They have deducted almost 200rs or even more without even telling me. When asked that who started all these services, they told that I have called them and SMS them. I do not have such waste time to call or SMS them. I am really very angry from them after such a incident.

Few days before same thing happened on my Husbands Mobile also. If want some strict action to be taken to Airtel Prepaid Service, so that they never dare to do this again.

Hope I will get just and no one else will suffer like I did.

Airtel — providing unwanted services and charging for it

Sir Rs 0.30 is being deducted from my balance every hour or so. It says it is for browsing on airtel live when I am doing no such thing. I want this service to stop immediately otherwise I will have to take some serious action.
Your customer care service has proved useless and of no help at all.
My no. is [protected].
I would like this to be taken care of immediately.

AirTel — Deduction unwanted

My mobile no.[protected], I am really scared of your service from 2 days u are deducting amount from my a/c for g-club i.e. somethink non-required game link started said you’re your person,they refund amt on 21st july again deducted on next day, why that is not my mistake. I put DND then what is the problem. this is happened with my another no.[protected] also for same reason on 19 or 20th july.when I called on 198 said for questions dial 121,on 121 said for complaint call 198 can’t I speak directly to person this happened on 22nd july.pls refund my money asap. I am not here to comlaint again & again.
Thank u!

i m Deepanshu Bhatnagar, using my airtel prepaid mobile no [protected] from last 3 year and was fully satisfied with this connection !

unfortunately, from 3 months I am facing unexpected vas services on my mobile no like unwanted activation & reactivation of desitadka’s link on web,

for this auto activated services I have lost & losing my money from my a/C balance ! unfortunately no ‘upbhokta seva adhikari’ is picking the call on the given procedure of airtel customer care no of 121 & 198 !!

Plz help

Airtel GSM — Unwanted services

I been receiving sms from Airtel that "Games has been renewed,You have been Charged Rs.3.There was no request made from my side, However i did Dial *121# and service message received that this service has been stopped.To my surprise next day i got the same message saying that Games has been activated.I called the call center and complained that this kind of services is not required and ask them not to send this messages.After complaining to call center and Dialing *121# from past 1 week i have received 16 messages.How can Airtel harass and charge the customer who have not requested for services they want.

Sir/madam
I am a airtel mobile user since 3-4 years my no.is [protected]. Service provider activated more than services in my number without my any concern and they deducted my account every month.I asked to customer care but they didnot help me. So please kindly help me to get rid of all this services from my number.
Thanking you Yours Sincerly
Hariprasad pradhan

AirTel — unwanted services

today morning i have received one massage from airtel that real estate servies start on my mobile
but i have never applied fro the same & for that they have charge also massage timing ad-54321 at 9.30 p.m. and for that they charges rs 20 (telly takies
this is totally discting from co side and chages with out permission pls remove all servcies and refund my amount my mobile no [protected]

Airtel — reg unwanted services

My mobile no is [protected]. Sometime back You have sent a message that i am subxcribing for Missed Call Service. I do not want this service or any other services from you and get screwed.Withdraw this service immediately.

Namaste Ms. Diksha,

This is to inform you that your concern listed on 02 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Ms. Diksha

We would like to inform you that your concern listed 02 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Mobile Services — connection problem

I have an airtel number [protected] .I am unable to recieve calls from internet services like skype and yahoo. Peviously i was able to recive the calls, but recently i am unbale to avail the service.Please help me out to resolve the problem.



Thanks

AirTel — about network

hi to airtel
i am user of air tel last 10years but last 10or 15 days iam not receving incoming calls and outgoing calls there is some poroble in your network so plase start my incoming and outgoing calls

I cannot talk on gtalk while calling ring is heard but cannot connect from either side.I have talk to 121 but fail to solve the problem saying its a technical problem.Engineers will solve but till date no solution seen.

AirTel — missing of network

I am a airtel customer. My no. is [protected]. My compaint is this that phone shows a massage that "check info service" and network goes disappear. Then I have to restart my phone. The same problem was with my old no. of airtel and after some days the no. become close. When I call to customer care they told me that because no. has close they could not give me any information. Now I am feeling same problem. You are kindly requested to look into the matter personaly.
Thank you.

missing a network [protected]

stop the service of my mobile no - [protected]

stop the service of my mobile no [protected]

Dear Sir/Madam,

I would like to bring your kind notice that our office is situated at A-41, MCIE, Mathura Road, (Near Sarita Vihar), New Delhi. We are having our office in this building at Basement which is fully centralised air conditioned and well air circulated. We regret to inform you that since last 2 months we are 80% of our staffs are very much disappointment due to poor signal of Airtel connection. There is no tower at all and through out the day our airtel mobile is useless because due to poor signal; no incoming and outgoing call is matured.

On behalf of all our colleagues, I would request you to kindly look into the matter and sort out the problem.

Your early action in this regard will be appreciated.

Regards,

Animesh Bhadra
M-[protected] ( Airtel )
M-[protected] (Reliance ) - Full tower and good connectivity

Airtel Mobile — Mobile Network

Dear Sir/Madam,
I am a consumer from the matoshree nagar locality, in Upnagar,Nashik ...The mobile network hardly is seen !! Either there is no range or the range is minimum . I cant even call anyone nor recieve any calls . Even if i do it is not for long ..!!! please make sure u do something about it !!
its been hard on us to trust a big mobile company like yours !!
Yours sincerely
Ajay Bhat

AIRTEL/Mobile — Airtel Mobile No-9829721753

I am regular customer of Airtel services and using this services since last 5 years my no's is [protected] and recently I have taken a new connection in my name and my new no was [protected] and your customer care barred my new no because of they are not able to verify my address whereas I am using the Airtel services since last five years with same address and I am paying my all bill regularly without fail. I am working with Axis Bank Ltd and your representative came to my office and verified my office address still they barred my outgoing so I am switchover my new no to other service providers.
If you start thinking that you are largest service providers and you don't care for one or two connection then soon you shall become the worst service providers.
I have already registered my complaint with customer care and my complain no 2864426

Dear sir/madam
I am post paid user of airtel since last 5 years my cell no. is [protected]
i have activated GPRS since last one month I have so many times requested for setting of GPRS for my "T mobile G1 with google" on 121 & also contacted Rajkot office for the same
i cant connect net without this setting
i request that company should send me the setting on my E-Mail address

AIRTEL NETWORK COMPUTERS — NOT PROPER

OUR COMPUTER IS NOT WORKING PROPERLY SINCE FROM MORNING,WE CAN'T PRINT RECIEPT
SO PLEASE SOLVE OUR PROBLEM AS SOON AS POSSIBLE.

Airtel company — Network Issue

Dear Sir,

I am one of the customer of Airtel Company using the Prepaid Mobile card from more than six years and from the last three to four months i m facing network problem and i m getting solutions from the customer service of the company.So please solve my problem or put forward it to the concerned person.

Thanking You,

Regards,
Ravi Gupta
[protected]

Bharti Airtel — mobile network problem

1. at may home network is never come in may home and
2hey will not discount will 10% discount me neve refund me to compny

I am using B.S.N.L. MOBILE NETWORK. I want to change my mobile network with same number .I want to change airtel network

AIRTEL/Mobile — Service Issue

I have registered for DND service on 24 jan 2010, it should activate within 45 days , but after more the 60 days still i'm receiving bloody unwanted advertisement sms, i called up 5-6 time to customer care but no result as yet they just gave me one new complaint ID each time, don't know who is responsible for this if not body is responding...

some complaint number
190873
296339

Airtel Mobile — NETWORK

WE ARE USING 6 AIRTEL POST PAID MOBILE NOS.[protected]/24/25/26/27/28. SINCE LAST FEW DAYS WE ARE NOT HAVING NETWORK AT OUR OFFICE AT PANCHRATNA BUILDING, OPERA HOUSE, MUMBAI-400 006. THIS IS VERY MUCH ANNOYING. PLEASE GET THE REPAIR THE NETWORK AS SOON AS POSSIBLE

AirTel — No Network at my Home

I , Tejas Shetty , using Airtel Service Mobile No [protected] since past 8 years have been facing this issue since more than 2 years now .

My issue is that I dont get Network Coverage at my residence .

I stay at Chikuwadi , Borivali ( W), Mumbai - 400092 .

I have already registered a complaint at Airtel customer Care and they provided me with the Service Request No 38784783 and had promised that they would get back to me by 9th Aug . However I have still not got any response from Airtel and the issue is still pending .

It becomes extremely difficult to be at home without Mobile Connection as my relatives , Office Management and friends are not able to reach me via phone to provide any message due to network issue .

I would request you to look into the matter and kindly do the needful .

Thanks

Airtel Mobile Service — No Minimum Offers

Dear Sir,
As i am using Airtel more than 3 years,they are not providing minimum special offers.Even i make the complaint to Nodal Office & Customer care.But they giving maximum amount of recharge offers.In order to change the portal they said to give the offer.but yet i not received the minimum offers.But my friends & family members getting special offers every week.

vodafone.airtel — missing mobile

my mobile was stolen.my sim was airtel.now vodofone sim was used by the thief.i want the address and current location of my phone please.i want my mobile please send the address.my mobile number(airtel) is [protected].the current vodofone number used in it is [protected].please send me the location.

Namaste (k_garv_4u ),

This is to inform you that your concern listed on 02 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (k_garv_4u ),

We would like to inform you that your concern listed 02 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — lost digit

sir,
i bought a top up card of airtel of Rs. 60/-...but during scratching i lost last 4 digits of pin.
serial number of that card is [protected] and recharge pin is[protected]
please mail me the recharge pin of above top up card as soon as possible...
regards
akshay sukhwal

Namaste (josten),

This is to inform you that your concern listed on 02 July 2013 has been noted and our team is working on a resolution. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (josten),

This is to inform you that your concern listed 02 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (josten),

We would like to inform you that your concern listed 02 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — low speed in airtel 3G

Sir, Patna ke kadam kuan area me AIRTEL 3G ka speed maximum 10kbps de
raha hai, Jiske karan main internet nahi use kar pa raha hoon, Aur is
si area me reliance 3G ka speed 100kbps se jyada deta hain. Plz sir
Help Kijiye!

My airtel no.-[protected].

plz solution hone par mere no. par confirm kar de!

AirTel — low speed

as we have taken plan of rs 999,according to the plan we are not getting correct service assured by airtel.our net speed is very low.so kindly take an action regarding this issue.we have already complained it for more than 3 times..

Namaste Mr. Jain,

This is to inform you that your concern listed on 02 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Jain,

This is to inform you that your concern listed 02 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Jain,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — na

No settings sent to me for airtel live and the customer care executives do not know how to behave with the customer.

Airtel — Billing & Service related

I have a airtel connection with number [protected] since 2006 & have always made the payments promtly & never exceeded bill amount of 500 rs in 5 years but all of a sudden I received a bill of rs. 2617 which is way beyond my normal usgae limit & Airtel claims it's GPRS Data usage. I had activated 3G services for using internet on phone & made some usage but not so much that Airtel claims. It was 100rs for 100 MB package I had activated & they said I would get a notification/alert on usage of 80% but I never received any alert. Hence I was under a impression that I am within the 80% limit but when I received the bill it said I have crossed usage limit & the bill was excess. Now they are not only denying to provide waiver but also cancelled my number without any notification. This is impacting my business too. I need a stringent action to be taken against airtel for inconveniences caused to me.

airtel data card — Loss of balance

Respected sir,

As I have purchased Aitel Data Card for internet service past one month ago.I have recharged for Rs.751.00 3 G plan in T.nagar shop Chennai i received message in my in box that plan was activated with transaction I.DName:
Number: ERecharge
Content:
Recharge Successful on[protected] at 02:41PM, MRP: Rs751.00,S. Tax: Rs82.61, TransID: [protected], Benefit: 4GB of 3G data, Validity: 30 days
Time: 6/13/2012 2:41:24 PM.
I checked my balance on[protected] it showed me 3700 G.B is balance, But on[protected] morning it showed me 00.00 Balance After a great shock I tried to contact customer care after a long struggle I contacted Mr.krishnamurthy Divisional Manager cell no.[protected] he promised me that he will fix the problem within 24 hours and he also gave me complaint No.[protected] and he told me that 3G plan Rs. 751 was stopped I asked about my balance or my history details he promised to help me. After two days I tried to contact him but he is not available some one spoked and again promised me to retain my balance,but nothing was happened then again I contacted customer care and I spoke to Mr.Srinivasan Supervisor told me he will contact within four hours. He contacted me yesterday night in mobile No. [protected] at 11.08 P.m. stating that my account has been reactivated so my balance was gone and in future i have to make recharge to get new balance but I was totally confused with is reply. one person telling that plan was withdrawn and another person telling that my account was reactivated but no one answered me about my balance 3700M.B. i have paid Rs.751.00. Sir please consider my struggle with Airtel and please take action regarding above issue and oblige.

Tanking You,
S.TAMILSELVAM
[protected]

No.B/2035,
Tamil Nadu Housing Board
Avadi
Chennai-600 054.

Namaste Mr. Gupta,

This is to inform you that your concern listed on 02 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

Further to our discussion dated 02 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Gupta,

This is to inform you that your concern listed 02 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Gupta,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel — Talk time varies

Since all my efforts to clear my doubts regarding the above said subject with your customer care service, I am sorry to say that I have failed miserably. So you may please get me the details of my mob. No. [protected] for the last 2 months ( From february 2008 to till date). After getting the details I will come back to you once again with my complaints. Pl. reply me with the details at the earliest and oblige. Yours, Nilakantan Krishnaswamy.

AirTel — Talktime

on sep 1 i got messege that with rv26 get tt 6 and airtail to airtail 50 so i recharge with same but i get 26 instead of that scheme, then after i twice talk with cc executive the first one said it will be done by 24 hrs. but it didi not works and second one is smarter than him he liten all the matter and simply disconned the call. then for this what should i do?

a soft ware should be lonched by any organisation for all calls.

Bharti Airtel — CHEATING THROUGH INTERNET

dear sir
i made a payment of rs 999 on 5 nov'10 at the site of AIR TEL to get a new connection
of digital TV and was assured that i will get a new connection within 48 hrs.
This is for your kind information that i have not yet got the connection.
In addition to this, i was asked by a senior supervisor
to recharge by rs 200 in order to get the installation, i did that also on 14 nov
my cust id is [protected] and booking id is 1903
I have spoken 40-50 times to customer care of air tel and have been
be fooled by the executives.
kindly do the needful to resolve my problem
ABHISHEK SHIVHARE
GALGOTIAS COLLEGE, GREATER NOIDA

AirTel — Cheated with us

Hello sir,
my name is harshit pruthi...i have taken airtel internet
plan name is (ALPHA 3GB)
the executive said that its my unlimited plan....
and also said that we have to pay only rs (649 + tax) which means i have to pay less than 750 rs as my bill every month

but when as i got my first bill it was of rs 1000 which is more than expected....

i request you to solve my problem or disconnect my connection as i cant bear this much amount....

and last i want to say that airtel executive had cheated with me while giving my plan....

hope u will sort out my problem
i am attaching my bill photos please see to it...
my contact number-- [protected]

I Sir. No ... i have done complaint yestarday ...but till now i havent got any call from airtel ... I reqest u to solve this or disconnect my connection... My Complaint No This. 2254682 Mainsh

Namaste Mr. Dara,

This is to inform you that your concern listed on 02 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Dara,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Bharti Airtel — Refund of our money.

We had booked our new broadband connection (Receipt No- 420014) on 26/10/2008. Each and every formality was copmpleted accordingly.We Had even given initial payment of Rs.800.
But due to certain personal reasons, on 26/10/2008 only we cancelled our broadband connection.They told us that it will take about 45 days for cancellation processing.Our payment will be refunded within 45 days only.
But 5 months had almost passed there is no reimbursement of our money.We had even gone to the office(where we had booked)not once but 10 to 15 times but we havn't got any proper response. The customer service is really very poor, they are not at all concerned about it (only show interest initially when to launch or provide new schemes or new connections) but not bothered about after services.
Kindly, look into the matter .

Dayanand.
Lucknow(U.P)

Airtel — poor service and not refunding the money back

hi,
i m monil shah and a customer of airtel. my mobile no. is [protected] .due to some airtel fault rs .30 were deducted from my airtel balance without any reason on 7/08/09 . i called airtel customer service nd asked for the refund but than they told that i will get in 48 hours. but the refund was not made, my coplain no. is 104809 than i conacted airtel consumer service again bt they delayed and kept delaying it.Today 20 days are over but they are not refunding me the money back. PLEASE take a strict action against AIRTEL COMPANY .
Please do the needful.

Bharti Airtel — Not yet refunded my MONEY

I applied for a Broadbaand Connection from Airtel on 21-Feb-2010 but unfortunately they could not provide us the connection due to some technical issues and these people agreed to refund the installation charges i.e. Rs.1000/- within a weeks time and now it has been more than a months time I have not yet recieved the amount. When I tried contacting the Airtel people there was not even a single person who actually wanted to take the ownership of my issue. I spoke to people like Arun, Hemanth, Gopal etc.. All these people only promised to refund but no one has yet refunded...
So I kindly request you to take a suitable action against this company. I strongly believe CONSUMER FORUM will definitely help me.........
If you need any other details pleas call me on [protected].

Thanks & Regards,
Mujahid Sharieff
[protected]

Bharti Airtel — service

i have prepaid connection[protected].i subscribed for a week pack of 40 on 9th march2010.the same day the server had stopped the service.why? I don't know.i tried about 20 times to customer servce,but they disconnect with out answering.pl help me to continue my airtelmobiletv weekpack or return my payments .i shall be highly thankful to you sir.

AirTel — money is not refund

My mobile no is [protected].On 10th april I registered a complaint for refunding my money Rs. 35 then no reply from airtel again i registered a complaint (complaint no. [protected]) then no solution come from them.

our work is post complain and your no resolution to any complain and lastime you will be delet and throw in dustbin box nobady con beleave on your service but human being is nature to do complain, might is right funda using all company .bipin kumar singh

AirTel — not get refund of money

sir,i've paid rs. 100 for my aitel dth recharge but it was not successful and a massage came on my mobile that my amt wa credited in my account.But there is no credit balance of 100 rs..my order no is 5275448.i've paid on paytm.com.

THIS ISSUE IS NOT RESOLVED YET!!! AND HOW CAN YOU SAY IT IS RESOLVED? I NEED YOU TO ACTION ASAP. YOUR CUSTOMER SERVICE SUCKS BIG TIME. IN FAILURE OF RESOLVING THIS ISSUE I WILL DEFINITELY MOVE TO THE CONSUMER COURT.

Namaste ( TNPA444213),

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste ( TNPA444213),

We would like to inform you that your concern listed 01 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — Recharge prepaid

On 1st July 2010, i have made recharge for Rs.45 for the following pack:

Mobile Internet & Voice Combo pack @ Rs45
Easy recharge with Rs45 & get Rs30 talktime & 100MB of internet usage FREE.Post free usage -30paise/50KB.Valid-30days

But, Rs.30/- of talktime not being credited to my account and it is showing internet usage only for 10 days.
According to this pack it should be valid for 30days.

Credit 30/- to my account and internet usage should be valid for 30 days.

My number is [protected]

AirTel — PREPAID ONLINE RECHARGE

Sir,

yesterday I was recharge through online my mobile NO.[protected] for Rs.100/- ( 2 times ) but only ONE payment recharge credited to my mobile. another Rs.100/- not credited. Pls. look into the matter and credit the same at the earliest. My bank debit ref. No. is ICONN/22185189/061210/AXIS MOBILE RECHARGE second is ICONN/22184289/061210/AXIS MOBILE RECHARGE.

Regards,
G Jose
EMAIL: [protected]@gmail.com

Airtel — online recharge airtel prepaid

sir,
my name is mohammad sahil kachchhi . i use state bank of bikaner jaipur online.i am use airtel prepaid card but i recharge my airtel prepaid card useing sbbj online .
my mobile no. is - [protected]

Namaste Umac,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Umac,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Umac,


Thank you for sharing your contact details with us at our e-mail id. Our team will contact you soon to resolve your concern.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (Umac),

We would like to inform you that your concern listed 01 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Thank you for resolving my issue.I got Rs.300 added to my current balance on 5th july, 2013.Airtel Person Irshad was following up the issue with great patience.Thank you Irshad for cooperating and taking care of this issue.Thanks Airtel Team.

Thanks [protected]@in.airtel.com team for providing updates here..

I recharged Rs50 for prepaid connection [protected]
But talk time not sent ccavenue transaction id no 87944668

Namaste Mr. Tambe,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Tambe,

We would like to inform you that your concern listed 01 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel — FRAUDULENCE detecting balance

now days AIRTEL without customer knowledge them self activating caller tunes/ cricket pack like that all and detecting huge amount for that

several times occurred like this

PLS official take a vigilance about such kind of activities

Airtel — deduction of amt not activating any download

To day when I was checking prepaid balance I was shocked to know that Rs.3 have been deducted. When I enquired with your CSD, informed that Rs.3/- has been deducted due to download of liveairtel on 10/6/2011 at 3.00 pm. I have not download anything. If I had done so, definitely I wld hv recd ur service reply. when it is not so, how you people fair to do so. This is occured second time. Pl take up the matter and refund the amt. Your service is deteriorating in the near future. Look on!

sophia
[protected]

Airtel — Blance

Airtel cut my blance from
AD-54321 game etc.....
But i am not useing game
tonight it cut my 99 rs
without any doing

arvind

Airtel — fraud detection

unwated subcription of 'bollywood pack'from 56060 of airtel & ammount deducted from my balance on 19/09/2011
Un wanted down loading which I could not find anywhere in my device from AD-54321on 18/09/2011 and deduct huge ammount from my account.Earliar aritel did this type of froud somany times also.

AirTel — Detection

I am in Rajastan.When ever i top up my balance in my main account, it may be 50 or 110 even 399 with out any information the AIRTEL is cutting me 30 rs, and two times 99 rs also i lost. If i ask the customer care they usually told use subscribe some thing, u activate this service. Before message came that last call cost 30 or 99 but now that is also not coming. So due to this reason for the past 9 months i am putting only special balance for 149 rs. not main balance. It is very difficult While i am in roaming. for the past 1year more than 500 rs i lost due to airtel. i need my money back please help.
My mobile number is [protected].

AirTel — detect my balance

sir


i have airtel no [protected]
in this mobile no blance are dedectintg cintinouslly
and i am cint cusmore cere regulary but not sujsesion from them i had lost 1500 above blance from my mobile no [protected]

Namaste Mr. Shanmugam,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Shanmugam,

We would like to inform you that your concern listed 01 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Srbarasia,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Srbarasia,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — download speed

i am using airtel 256kbps dail up connection... location-chennai thousand lights.....
the problem is very slow download speed... but actual internet speed is the same....
1 month back my download speed was normal that is 26 to 30 kbps....
but now at whatever time it be time download speed is from only 7 to 12 kbps
i want ask whether airtel had restricted download speed or my connection problem....
airtel internet connection is best but sudden reduction download speed is the problem...
i am waiting for quick reply and solution.................

I am using Airtel Internet connection (Rs. 15/ per day) in BNK Mandal, near Srikalahasti (A.P). I am getting full signal also.

But The connection speed is too slow to download anything.

Please let me know how can I increase my speed.

Airtel customer care rep tells that they are providing the speed of 40Kbps. But I am getting only 1 - 2 Kbps.

Sudhi

Internet — very slow downloading speed of internet

for last one week my internet downloading speed is zero.i m using TriB combo unlimited 256kb/s. please check it out.
my phone no. is 25997868

AirTel — dowloading

sir i am yusuf burhanuddi so burhanuddin
i have a recent broadband connection but when i download a software it ask me to fill details
i fill all the details but it asks me about paiment so i click it on web money but it says it is not correct so what can i do as down loading is totaly free
reply

Airtel Prepaid — internet

Recently i was doing dowloading many thinng for free no charge for Google website , my number is [protected] an also now I cannot access to internet the reason maybe because i have change my internet setting so kindly tell me how will I get back the Internet connetion to my mobile.

Dear Sir,

I have subscribed to Airtel Prepaid Blackberry Servies of 299. The amount was deducted from my account (mobile no -[protected]) but the services din not get activated. I had called a customer executive and they told me to visit aitel office as they could do nothing about it. The airtel office informs me that the services are not working properly for prepaid and i should switch to postpaid.

This is unethical. Why should i switch to postpaid. I want my money back if AIrtel can not activate my blackberry services. Also the airtel customer care now have stopped responding to my blackberry complain and they just disconnect the phone.

Please help

Shalabh Batra
Nagpur

AirTel — Blackberry Plan on Prepaid

I just bought a prepaid sim to use with my bb 8900.. i send the activation msg <airtelbb> to 121, n get a reply, if you are a prepaid customer, try again after 24 hrs. or call customer care.
N when i do that.. they say that bb plan cannot be activated on prepaid sims..
How in the world is that possible ?? there site clearly says for prepaid users as well.

http://www.airtel.in/wps/wcm/connect/Airtel.in/airtel.in/home/whats+new/pg_black...⇄

I want my 500 rs back.. this is heights..

AirTel — blackberry internet services

My blackberry services like blackberry messenger, gtalk, facebook and other applications are not working since yesterday evening. Now its been 24 hours and a lot of my work, communication is on hold.I had called the concerned airtel helpline but they only told me that there was a technical error all over india and it was being resolved. Though its been an entire,i"d really wish if i was told how much more time approximately would all this take.

AirTel — BLACKBERRY PREPAID

Dear All

I had baught a number [protected] for using blackberry services , but airtel people are really really very unprofessional neither they help nor they accept that the problem is their , I had recharged my number with 500 bucks and when ever i am sending sms for activation it is showing
o balance even airtekl accpet that the balance is their alo contacted thei nodal officer they are the most ineffcient people i have ever spoken with , Mr. Mittal pleasse help

Gopal

AirTel — plan details

please send me the entire details of my broadband plan including the landline details to my mail id (k.[protected]@rocketmail.com).

Airtel — problem using Internet

In the mobile number [protected] from last 2 month i am facing problem doing Internet. I am getting speed of about 0-6 kb/s but i have seen others that they are getting speed of about 20 kb/s most of the time, i have complained in the customer care(number: 12118) for more than 20 times but till now i have got no solution of this problem. The customer care told me to update my phone software(Nokia 5233) again which i updated about 2 month ago and more than that they told to change my mobile phone (which according to me is not a fair answer given by the customer care)

AirTel — Blackberry issue in my Prepaid Connection

Dear Sir/Ma 'am

This is in regards to my blackberry connection which is not been working since Thursday evening and i had been following up with the people in the park street store since Saturday, and there is no progress yet, they say they have mailed it at some center. The money was deducted for the Weekly Unlimited Internet Plan i.e. 100 Rupees and the service is yet to start.
Please take care of the matter,revert and resolve it soon or as otherwise i might have to switch my connection to Vodafone.

Thank You


Ankit Garg
[protected]

AirTel — blackberry internet not working

Sir, i am using airtel no. [protected]. I had started blackberry internet pack of 399/- on 28/3/12. And the amount is detected from my acount. But till today i can not use the services. I had called airtel 121,198,7070 many times. But they all the manual setting and i do. I had change my sim (dupicate sim) from airtel on 31/3/12. But still gprs (internet) not working. They dont listen make excuses and all. They said ur mobile is not working so i use my other number in that mobile and it works. Please see to this matter and do the needfull. Thankyou. Sukhpreet singh, 529, mukherjee nagar, delhi-110009. ([protected],[protected])

Namaste Chetan,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Chetan,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Bharti Airtel — Threading to pay bill for the closed airtel line 04443865134

I closed My airtel broadband line on 22Aug 13 . While close they informed me that you will be receiving adjustment bill for balance day in this bill cycle. I accepted and came back. After a month they are sending 1 month bill and telling that your phone is still in live not yet disconnected. - Madhan Kumar

Namaste jaganagaj,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste jaganagaj,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Air Tel India — Sending Unwanted Alerts

Hi ,

Daily I am getting one Alert SMS stating Click on " PIN UP Girls " , Night Girls , Bikni Girls....

If this types of SMS if any young boys and girls gets they usally try to open and try to do practical and it is promoting crime in INDIA.

I want you to take serious actions against AirTel India. They want to promote their business by spoiling the society.

Thanks,
INDIAN

Namaste Harshita,

This is to inform you that your concern listed on 01 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Namaste Harshita,

We would like to inform you that your concern listed 01 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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AirTel — CHARGING FOR THE THE SERVICE NOT GIVEN

I am posting the details of my complaint which has not been addressed till date only promises were made but no reply-
DATE TIME (hrs) ACTION DURATION (mm:ss)
7-Aug 1002 LOGGED IN TO NDTV ACTIVE and down loaded news videos{(DDA offers flat in Delhi (size-1109 kb) and Advani goes Obama way (actual size of the video was more than1100 kb but down loaded video size was 651 kb because when the download process was On I got the under mentioned message)} (SIZE OF TOTAL DATA Sent 76 kb and Received 1829 kb) 20.03
7-Aug 1015 Received SMS from 64611099 thanking me for down loading java game and deducting Rs. 99 from my acct. 0.00
7-Aug 1027 I called 121 and gave complaint about the above mentioned message vide Complaint No.[protected] 7.09
8-Aug 1526 I called 121 but call dropped 0.10
8-Aug 1526 I called 121 to enquire about my complaint as I was promised for some solution result was zero. I was further promised that it would be replied at 1108 hrs on 12 Aug but I got no response 18.30
12-Aug 1656 Called 121 and asked about status of my complaint I was told that there was some problem in system of Airtel. I was suggested to call after 02 hrs. 3.26
12-Aug 1922 Called 121 and asked about status of my complaint but call dropped. 1.20
12-Aug 1924 Called 121 and Talked to Mr. James about status of my complaint I was further promised that it would be replied on 14 Aug but I got no response 12.54
14-Aug 1844 Called 121 to check the status of my complaint but call dropped. 1.03
14-Aug 1846 Called 121 and Talked to Ms. Sania and Mr. Ram about status of my complaint I was further promised that it would be replied on 15 Aug but I got no response 7.29
19-Aug 1458 Called 121 and Talked to Mr. Manjunath about status of my complaint I was further promised that it would be replied on 20 Aug at 12.04 hrs but I got no response 7.35
20-Aug 1851 Called 121 to check the status of my complaint but call dropped. 1.05
20-Aug 1846 Called 121 and Talked to Mr.Sharief about status of my complaint I was told that it would be replied by 12.04 midnight and I should wait till past midnight but I got no response. 7.29
21-Aug 1347 I called 121 to enquire about my complaint as I was promised for some solution, but result was zero. I was further promised that it would be replied on 25 Aug but I got no response 19.07
25-Aug 1832 I called 121 and talked to Mr. Mallikarjun and Ms. Shobha to enquire about my complaint as I was promised for some solution, but result was zero. I was further promised that she (Ms. Shobha) herself would be replying after 02 hrs but she did not respond. 20.07

Hi Surendra,

I believe Airtel is conning its customers by arbitrarily sending such messages, and then deducting money from their balances. In fact, I have received one such message today from 64611099 informing that Rs 99 was being deducted from my balance for downloading JAVA games from AIRTEL Live Service when no such game was actually downloaded.

I have already lodged complaint with Airtel customer support, and the custmer support executive told me that I will receive a reply only by 21.10.2008 - mind you, only a reply, they never admit that they have committed a fraud here -.

I hope Airtel will refund the money fraudulently deducted from my balance. By the way, have you got the refund yet.

Regards

Sehdev

AirTel — Charging for services that I have not asked for

I have been subscribed by Airtel to packs I never asked for. I had never subscribed to the Christianity alerts, which I have been getting for months now. Every time I try to register a complaint I end up being redirected and in the end my complaint is not registered. The company should stop this service immediately and refund the total amount which has been deducted from my prepaid account for unasked for services. My number is [protected].

AirTel — Charging me for unused service

I am using an Airtel connection and from few days I have been charging Rs.10 everyday till date. so i want unsubscribe this service and want my balance to be refund. My mobile No. is [protected]. please do this for me on sympathic ground as I am very helpless.

Dear sir/madam,
I was advice on phone by Air tell representative to subscribe for hello tunes free of charge for one month. Therefore I applied for hello tunes. As soon as I applied for it I received SMS that rs 30/- have been detected from my account. I was also advised by same SMS that if I want to unsubscribe from it, Then I have to call them back with a Toll free no. Which I did as I wanted to get out of this offer. On doing this I was again charged rs. 30/- with a message that I have been unsubscribed from the service.When I wanted to ask them why I have been charged for unsubscribing, again rs . 30/- was charged and so on. I can understand that this could be due to computers related programs. I tried to contact the Air tell representative but could not.

2) I have also been charged for subscribing to jobs on mobile twice, which I have not asked for.

3) Therefore kindly look in to the matter favorably And refund the amount to my mobile account. Also please unsubscribe me from jobs on mobile and hello tune service.

Warm regards
Gajendra Singh,

Tel phone no. +[protected]

AirTel — charging for service which was not asked for

My mobile no is [protected]. i have been charged with Rs. 30 for one month for audio cinema service which i had never subscribed. On speaking to the customer care , he arrogantly blamed me for the mishap instead of correcting and refunding the amount.

regards,

arvind.

AIRTEL BROADBAND SERVICE — Shocked by Airtel Service

Hi,
I decided to take airtel broadband internet connection at my home and called their customer care center.And after calling them immediately they responded with nice behaviour and after a few mins one of their executive(Rajesh Amathi) called and asked for suitable time to visit my place.In that very evening he visited my room and after all the deiscussion he took Rs 2000 for the connection on 12th Oct 2009.he gave me doc ref number :231871 .And he told me that I would get the connection with in 3 working days(MAX).After one day I got verifiaction call from Airtel.
But When I did not get any further call from Airtel I called Airtel CC again and As per Airtel CC the maximum no of lines provided by the DP [delivery point] at our location exceeded the limit.So I can not get the connection.
So Iasked for my 2000 RS back and they told me that I will get it after 7-15 days.
My point of concern is that if I'm not provided the connection then it is useless to stack my 2000 rs to their account.They should have proper info about their own capacity before wasting others time and money.Now I can not opt for other internet provider untill I got my money back.

AirTel — Airtel charging for customer care support

Looks like airtel dont have money to pay for customer care executives. they are charging 50p for 3 mins when calling 121. this is not right. speak up.