[Resolved] Airtel — No 3G despite repeated complaints | |||
Hi I have a 3G connection for my iPad since the past 1 year. I have been paying all my bills regularly and before time every single month. I have had repeated issues with not getting 3G connection and this happens every 3 to 4 days and then I write to airtel presence which then reverts back saying it will look into my problem & then in about a week it sorts out the issue and I have 3G for the next 3 to 4 days again. Then it goes off and the whole complaint procedure has to be repeated. I have done this for the past whole year. I am totally fed up with how arrogant they are. They charge me for something that they don't provide. I haven't had 3G now since the 22nd of June and despite repeated complaints and call backs nothing is sorted out. They give the standard reply each time and I am totally frustrated and angry. I took this connection so that I can use skype on my iPad and chat with my children who live abroad. There was no other reason for this connection as I have a mobile number and a landline number. I specifically mentioned this when I took the connection and I was assured that I will get 3G where I live. I was only never told that it would be a life long struggle with numerous emails and phone calls and complaints to get what i rightly pay for. Without 3G I cannot use Skype. Please help me out. My iPad connection number is [protected] & my alternate mobile number is [protected] with Airtel. Please help me out. I am fast losing hope. Thank you Regards Santha Pillai Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Airtel — not giving service despite charging for it
i am basically from rajasthan. i had taken Airtel new connection in himachal pradesh (kangara), as i am on training for my bank PO post there.on 28th october 2009 i recahrged it with 50/- topup to reduce my local and std call rates to 50 paisa on airtel and 60 paisa on other network. the servicce automatically got deactivated on 29 oct 2009 and my call charges got jumped to 1.5 rupees/min.
despite frequent request at customer care centre daily, there is no satisfactory answer from their side neither they have reduced my call rates yet.
my current mobile no. is [protected] .
kindly do something as this may be happening with others also.
today ec on my moblie 35 rs then acc balance 14 rs only ple replace my acc sir ple . [protected] jeyavel
I have a 3G connection for my iPad since the past 1 year. I have been paying all my bills regularly and before time every single month. I have had repeated issues with not getting 3G connection and this happens every 3 to 4 days and then I write to airtel presence which then reverts back saying it will look into my problem & then in about a week it sorts out the issue and I have 3G for the next 3 to 4 days again. Then it goes off and the whole complaint procedure has to be repeated. I have done this for the past whole year. I am totally fed up with how arrogant they are. They charge me for something that they don't provide.
I haven't had 3G now since the 22nd of June and despite repeated complaints and call backs nothing is sorted out. They give the standard reply each time and I am totally frustrated and angry.
I took this connection so that I can use skype on my iPad and chat with my children who live abroad. There was no other reason for this connection as I have a mobile number and a landline number. I specifically mentioned this when I took the connection and I was assured that I will get 3G where I live. I was only never told that it would be a life long struggle with numerous emails and phone calls and complaints to get what i rightly pay for. Without 3G I cannot use Skype. Please help me out.
My iPad connection number is [protected] & my alternate mobile number is [protected] with Airtel.
Please help me out. I am fast losing hope.
I haven't had 3G now since the 22nd of June and despite repeated complaints and call backs nothing is sorted out. They give the standard reply each time and I am totally frustrated and angry.
I took this connection so that I can use skype on my iPad and chat with my children who live abroad. There was no other reason for this connection as I have a mobile number and a landline number. I specifically mentioned this when I took the connection and I was assured that I will get 3G where I live. I was only never told that it would be a life long struggle with numerous emails and phone calls and complaints to get what i rightly pay for. Without 3G I cannot use Skype. Please help me out.
My iPad connection number is [protected] & my alternate mobile number is [protected] with Airtel.
Please help me out. I am fast losing hope.
Namaste Mr. Pillai,
This is to inform you that your concern listed on 03 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 03 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste (SPillai),
Further to our discussion dated 03 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Further to our discussion dated 03 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Pillai,
We would like to inform you that your concern listed 03 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 03 July 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel — No reply despite of repeated complaints
I am facing an small technical problem in the service provided by the Airtel .Usually after making a call we receive a message from the company which indicates the cost of the last call and Balance Talktime available to the prepaid customer.but due to some technical problem from the company's side i am not receiving the same.I have lodged three complaints with the customer care and despite of continuous reminders the problem is not solved and only repeated assurance is given by the customer care executivesthat the same will be solved in 24 hours.
what should i do in this case.