I opted for Airtel Broadband connection by applying online, and it was promptly responded by couple of your executives. These representatives (Hemant Kumar – [protected]) of Airtel took filled form; relevant documents (Address proof and PAN card) and Rs. 500 (Form CEF Nos. 3365083) for plan Rapid 80 GB on 24th May 2013. They assured me that in couple of days I’ll get the connection done. But on asking about Rs. 500 waived off in case of an online booking offer, got a negative response!! In next 3 days I receive some calls for feedback of the service, “Service”? I updated them that the connection has not been done yet! Now for every other call received got an assurance of getting it in another couple of days. But when nothing happened, contacted Airtel Broadband Customer Support, Sector 7 Dwarka office for Airtel Broadband and also [protected]@in.airtel.com and all I got nothing convincing and each gave their different opinion.
1. Airtel Broadband Customer Support – As per them they have SLA of 7 days and will definitely get the connection within these days… But nothing happened.
2. Sector 7 Dwarka office for Airtel Broadband – As per them they already had their “Engineer” looked in and have some technical problem which will be resolved in another 5-7 days and then I would definitely get the connection.
3. [protected]@in.airtel.com (Rahul Kumar) – “We regret to inform you that we are unable to provide you the airtel broadband connection at the requested premises, as the given area is technically not feasible for our services to provide with.
Further, the refund amount has been processed and will be delivered at your premises within a time period of 30 working days. ”
Now am unable to understand what actually the case is and should not be they have proper operating process, for customer and not to harass customer?
Airtel should have checked and looked into their technical capability to provide new connections before making any fake commitments or they should not have send their collecting agencies person(which always in hurry to collect document coz they are going to get money) to collect document.
Firstly I think in these scenarios they owe an explanation on entire thing, an apology for all the trouble and harassment along with the connection ASAP. And definitely work for better process.
Else, if at all the refund has to be initiated then too they owe an explanation on entire thing, an apology for all the trouble and harassment. Why we have to pay and wait for 40-50 days, make all the calls, take up all the mental harassment and could not imagine of the service for which you have logically already paid for.
So now you people tell me isn’t a frustrating process, why you people are running this big company if you cannot provide good services.
Please help me to resolve this complain.
Venice Vincent Silas
[protected]
Fixedline nos. allotted to me which has never been installed: [protected]
Aug 14, 2020
Complaint marked as Resolved 
AIRTEL DIGITAL TV — please close the customer care (customer irritating) department
hi!I am having aitel digital tv from jan 2009. The great mistake which i did is i took airtel digital tv subscription. Its not customer care department either its customer irritating department. they are not able to give me proper service. there no proper call ethics is followed. i prefer the customer care department can be closed. i dont know which hr recruited these agents and teamleaders working there. the service which they provide is really ugly. i reffer my friends only to RELIANCE BIGTV.*( C.a.o,HR, managers,team leaders and agents please resign your jobs and you can go for temple and sit one by one and beg)*. but you people are not worth to do for that also.
regards
nirmal