[Resolved]  Airtel — non compliance on DND requirements

Address:

Chennai, Tamil Nadu

Dear Sir,
I registered as for DND service activation in the month of April 2012, airtel confirmed that dnd service will be active within 7 days, but still i'm been harassed by sms of telemarketers. Every time when i receive these non-sense sms, my blood pressure shoots up. Kindly request you to intervene in the matter. Most of the time these sms interrupt my calls and call gets disconnected.
please find below sms i took up with airtel, simply inform me that they have issued show cause to the telemarketers.

I do hope that you would help me to get rid of these non-sense sms.

Thank you very much

with warm regards,
venkadasubbu i. cm, Allahabad Bank, Chennai
[protected]


Dear Sir,

Date of receipt of promotional SMS/Call 23.07.2012

Time of receipt of promotional SMS/Call 02.06.47pm

Brief description of the promotion
AIRTEL 3G HIGH SPEED Data card starts with UNLIMITED Plans & speed on internet 7.2mbps,Broadband and DTH plans also available here contact:[protected]/[protected]


Telemarketer's SMS Sender ID/10-digit phone number[protected]

Thanks & Regards
Venkadasubbu I|Chief Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
06/29/2012 10:09 AM

To
[protected]@in.airtel.com
cc
Subject
[protected]Link




Dear Sir,

Date of receipt of promotional SMS/Call 29.06.2012

Time of receipt of promotional SMS/Call 10.04.35am

Brief description of the promotion
By a latest High Speed internet Data card Absolutely free and get a free antivirus worth Rs.900/- for dts pl call [protected]


Telemarketer's SMS Sender ID/10-digit phone number[protected]

Thanks & Regards
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]


[protected]@in.airtel.com
06/28/2012 09:42 PM

To
Venkadasubbu.[protected]@Allahabadbank.in
cc
Subject
Re: [protected] [|BAL|Qrc[protected]|]





Dear Customer,

Ref: Email dated[protected], regarding your concern related to receipt of promotional communication on your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

We regret for any difficulty caused to you.

We would like to inform you that your airtel mobile number has been registered with the National Customer Preference Register (NCPR) on[protected] vide unique reference number S[protected].

We understand that the unwanted promotional communication must have caused you a lot of inconvenience and wish to assure you that airtel works actively to ensure that this kind of communication is disciplined in order to provide greater comfort to all our customers.

In order to initiate an investigation into your complaint, and take appropriate penal action against the erring telemarketer(s), we would require complete details related to the Unsolicited Customer Communication (UCC) received by you within 7 days of receiving it. Please provide us with the following:

Date of receipt of promotional SMS/Call

Time of receipt of promotional SMS/Call

Brief description of the promotion

Telemarketer's SMS Sender ID/10-digit phone number

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours Sincerely,
Anubrata K
Customer Care
Bharti Airtel Limited


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=93F[protected]EF7 9709AFB 1 1 4 7 670F[protected]E888C[protected]FF712739DE42061AFD135&refno=Qrc[protected]



[protected]Original Message[protected]
From: Venkadasubbu.[protected]@Allahabadbank.in
To: [protected]@in.airtel.com
Cc:
Sent: 28/06/2012 07:57:53 PM
Subject: [protected]

Dear Sir,

DND Registered customer

details of business message received on date i.e 28.06.2012

one day offer buy Reliance [protected]@Rs.1199/-sped up to 3.1 mbps/min plan
Rs.250/- unlimited Rs.750/- get 4gb pendrive/ipod @mcfee antivirus
[protected]/[protected]

recd @ 07.37:02pm on 28.06.2012

pl. take suitable action on the sender without fail.

Thanks & Regards
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information
Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai -
600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
06/19/2012 07:11 PM

To
[protected]@in.airtel.com
cc
Subject
[protected]




Dear Sir,

I am a DND registered customer, but Business SMS are delivered in my mobile even after making complaints many times.

SMS received on date

[protected]

SMS content

Develop ur business by sms adds 1 lakh - 1800 Rs
Email adds 1Lakh - 1800
Datdbase 1Lakh - 1000 Rs
SMS Software - 1500 Rs
CT - [protected]

[protected]

SMS Content

Oneday Offer buy Relience net connect @Rs.1199/- speed upto 3.1 mpbs unlimited Rs.750/- per month get 4gb pendrive/i[pod player free [protected]/[protected]


Pl. do take suitable steps to stop sending sms to my mobile numbers. failing which I may file a suit against you.

Thanks & Regards
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
06/28/2012 07:49 PM

To
[protected]@in.airtel.com
cc
Subject
[protected]




Dear Sir,

DND Registered customer

details of business message received on date i.e 28.06.2012

one day offer buy Reliance [protected]@Rs.1199/-sped up to 3.1 mbps/min plan Rs.250/- unlimited Rs.750/- get 4gb pendrive/ipod @mcfee antivirus [protected]/[protected]

recd @ 07.37:02pm on 28.06.2012

pl. take suitable action on the sender without fail.

Thanks & Regards
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
07/14/2012 04:22 PM

To
[protected]@in.airtel.com
cc
Subject
[protected]





Dear Sir,

Date of receipt of promotional SMS/Call 14.07.2012

Time of receipt of promotional SMS/Call 04.14.03pm

Brief description of the promotion
Free Reliance Data Guard=3month rental free![protected]@[protected]@speed 3.1mbps [protected]@750. free postpaid sim+antivirus+reebok watch/t-shirt/4gb pendrive/memorycard ct-[protected]


Telemarketer's SMS Sender ID/10-digit phone number[protected]

Thanks & Regards
venkadasubbu i
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
06/29/2012 10:39 AM

To
[protected]@in.airtel.com
cc
Subject
[protected]




Dear Sir,

I am fed-up with such nonsense sms messages, in case airtel fails to stop the same, I have no option but switch off to a other service provider.

Regards,
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 06/29/2012 10:35 AM -----
Venkadasubbu I/ALLAHABADBANK
06/29/2012 10:09 AM

To
[protected]@in.airtel.com
cc
Subject
[protected]Link




Dear Sir,

Date of receipt of promotional SMS/Call 29.06.2012

Time of receipt of promotional SMS/Call 10.04.35am

Brief description of the promotion
By a latest High Speed internet Data card Absolutely free and get a free antivirus worth Rs.900/- for dts pl call [protected]


Telemarketer's SMS Sender ID/10-digit phone number[protected]

Thanks & Regards
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]


[protected]@in.airtel.com
06/28/2012 09:42 PM

To
Venkadasubbu.[protected]@Allahabadbank.in
cc
Subject
Re: [protected] [|BAL|Qrc[protected]|]





Dear Customer,

Ref: Email dated[protected], regarding your concern related to receipt of promotional communication on your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

We regret for any difficulty caused to you.

We would like to inform you that your airtel mobile number has been registered with the National Customer Preference Register (NCPR) on[protected] vide unique reference number S[protected].

We understand that the unwanted promotional communication must have caused you a lot of inconvenience and wish to assure you that airtel works actively to ensure that this kind of communication is disciplined in order to provide greater comfort to all our customers.

In order to initiate an investigation into your complaint, and take appropriate penal action against the erring telemarketer(s), we would require complete details related to the Unsolicited Customer Communication (UCC) received by you within 7 days of receiving it. Please provide us with the following:

Date of receipt of promotional SMS/Call

Time of receipt of promotional SMS/Call

Brief description of the promotion

Telemarketer's SMS Sender ID/10-digit phone number

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours Sincerely,
Anubrata K
Customer Care
Bharti Airtel Limited


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=93F[protected]EF7 9709AFB 1 1 4 7 670F[protected]E888C[protected]FF712739DE42061AFD135&refno=Qrc[protected]



[protected]Original Message[protected]
From: Venkadasubbu.[protected]@Allahabadbank.in
To: [protected]@in.airtel.com
Cc:
Sent: 28/06/2012 07:57:53 PM
Subject: [protected]

Dear Sir,

DND Registered customer

details of business message received on date i.e 28.06.2012

one day offer buy Reliance [protected]@Rs.1199/-sped up to 3.1 mbps/min plan
Rs.250/- unlimited Rs.750/- get 4gb pendrive/ipod @mcfee antivirus
[protected]/[protected]

recd @ 07.37:02pm on 28.06.2012

pl. take suitable action on the sender without fail.

Thanks & Regards
Venkadasubbu I|Senior Manager IT|Allahabad Bank|Zonal Office|Zonal Information
Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai -
600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
07/27/2012 04:38 PM

To
[protected]@in.airtel.com
cc
Subject
[protected]




Dear Sir,

Date of receipt of promotional SMS/Call 27.07.2012

Time of receipt of promotional SMS/Call 04.33.27pm

Brief description of the promotion
RELIANCE SUPPER FAST [protected]@RS1199/- SPEED3.1.MBPS.MIN [protected]@RS250UNLTDMCAFEE ANTIVIRUS REEBOK WATCH OR MEMORY CARD FREE CT [protected]


Telemarketer's SMS Sender ID/10-digit phone number[protected]

Venkadasubbu I|Chief Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
07/28/2012 01:45 PM

To
[protected]@in.airtel.com
cc
Subject
[protected]




Dear Sir,

Date of receipt of promotional SMS/Call 28.07.2012

Time of receipt of promotional SMS/Call 01.33.15pm

Brief description of the promotion
RELIANCE NETCONNECT+ DATA CARD RS1199,UPTO3.1MBPS LTD 250,750 UNLIMITED ANTIVIRUS, LAPTOP BAG/PEN DRIVE/REEBOK WATCH FREE CON:[protected] CLOSES TODAY


Telemarketer's SMS Sender ID/10-digit phone number[protected]

PL TAKE STRINGENT ACTION ON THE TELEMARKETTER INSTEAD OF ISSUING SHOW CAUSE NOTICE. FOR YOUR INFORMATION I A'M GOING TO REPORT THE MATTER TO TELECOM MINISTRY/TRAI

Venkadasubbu I|Chief Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
----- Forwarded by Venkadasubbu I/ALLAHABADBANK on 08/04/2012 01:36 PM -----
Venkadasubbu I/ALLAHABADBANK
07/27/2012 04:43 PM

To
[protected]@in.airtel.com
cc
Subject
Re: [protected] [|BAL|Qrc124071217074910188483|]Link




DEAR Vivek Maaney,

I PLANNED TO SWITCHOVER TO OTHER NETWORK SERVICE PROVIDER DUE TO YOUR COMPANIES FAILURE TO STOP NON-SENSE / BUSINESS SMS TO MY NUMBER(DND CUST).

THIS IS FOR YOUR INFORMATION

REGARDS,
Venkadasubbu I|Chief Manager IT|Allahabad Bank|Zonal Office|Zonal Information Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai - 600017|[protected]|Mobile:[protected]


[protected]@in.airtel.com
07/27/2012 04:16 PM

To
Venkadasubbu.[protected]@Allahabadbank.in
cc
Subject
Re: [protected] [|BAL|Qrc124071217074910188483|]





Namaste,

We regret for the delay in responding to your email.

Ref: Email dated[protected], regarding your concern related to receipt of promotional communication on your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

We regret the inconvenience caused to you due to the unwanted promotional communication received on your airtel mobile. Taking note of your concern, we have raised a complaint against the erring telemarketing number / SMS ID vide unique service request number44972696. The team will respond to you through SMS/call by[protected], 03:32 PM to provide you an update on the action taken.

You may log your complaint through any of the following ways as per you convenience:

Through the DND complaints form available at our website http://www.airtel.in/dnd.

Send an email to [protected]@in.airtel.com with the complaint details listed above

Call us at 198 (tollfree, for registering complaints) or 121, our 24-hour Customer Care helpline from your airtel mobile.

SMS ¿COMP TEL NO XXXXXXXXXX (telemarketer¿s phone# or SMS ID), dd/mm/yy (date of receipt of promotion), hh:mm (time of receipt of promotion, in 24-hour format), brief description of the promotion¿ to 1909.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.



Yours Sincerely,
Vivek Maaney
Customer Care
Bharti Airtel Limited


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7E9EF8 67F80858A8BF01B60AAEB117194F7196580C01C7D9EE3226BA4E62951B7DC2952B2D33359A9ED177...⇄



[protected]Original Message[protected]
From: Venkadasubbu.[protected]@Allahabadbank.in
To: [protected]@in.airtel.com
Cc:
Sent: 24/07/2012 05:27:04 PM
Subject: [protected]

Dear Sir,

Date of receipt of promotional SMS/Call 24.07.2012

Time of receipt of promotional SMS/Call 04.52.16pm

Brief description of the promotion
Garden, Rs.90,000/- only. good investment,ct:[protected]/[protected]
www.kodaiestates.com

Telemarketer's SMS Sender ID/10-digit phone number[protected]

Thanks & Regards

Venkadasubbu I|Chief Manager IT|Allahabad Bank|Zonal Office|Zonal Information
Technology|Centre|Vairam Complex|No.112, Sir Thiyagaraya Road|Chennai -
600017|[protected]|Mobile:[protected]
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipi


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