[Resolved]  Airtel — Not changing plan

Address:

Delhi

We had drop mail to Bharti Airtel for changing our plan but till date we have not get any revert from them.
Please find the our conversation with Bharti Airtel below :
Kindly change our plan from 199 to Airtel New 99 Value Plan for the following no.[protected][protected]-48-49. Kindly do this on urgent basis.
Airtel: Thank you for your email to airtel and the opportunity to assist you.
We request you to email us a scanned copy of the request on the company's
letter head, stamped and signed by the authorized signatory in order to process
your request.
Tariff details for Airtel New 99 Value Plan is listed in the attached file.
We hope that we have been able to fulfill your request suitably.
Please do write in for any further assistance.

Warm Regards,
Prakash B
customer care executive
bharti airtel limited.

Dear Prakash B,
According to your mail please find attached the scan copy of request letter for
change of plan on company letter head. kindly the change the plan from Airtel
Advantage 199 plan to Airtel New 99 Value Plan of below airtel mobile number
No. [protected][protected]-48-49-[protected]
Please change the plan as soon as possible.

Airtel :You wrote in on 12/08/2013 with a request to change the bill plan for your
airtel mobile number [protected] and others.
We have registered your request on 12/08/2013. Your Reference number is
52231560. Our team will contact you by 13/08/2013, 00:00 hours with an update
on the same.
Please be informed that as per the process, any activation or deactivation
taken place in the middle of the bill cycle, then the bill will be calculated
on prorate basis (both rental and discounts applicable as per the plan).
Thank you so much for choosing to continue with airtel. We welcome your
feedback.
Yours Sincerely,
MANJUNATH G
Customer Care
Bharti airtel Limited

Airtel :You wrote in on 13/08/2013 with a request to change the bill plan for your airtel mobile number [protected] and others.Sorry! We are unable to process your request, as the bill plan airtel new 99 value is not applicable for your number.We have listed the applicable bill plans in the attached file.
If you would still like to change your bill plan, please write back to us so we can process your request.
airtel appreciates your business and always welcomes your suggestions/feedback.
Yours Sincerely,
MANJUNATH G
Customer Care
Bharti airtel Limited

Dear concern,
Kindly update the status of the following request number :
"We have registered your request on 12/08/2013. Your Reference number is
52231560. Our team will contact you by 13/08/2013, 00:00 hours with an update
on the same"

These are the conversation with Airtel. Airtel customer care executive deny to help us on phone and when we drop them a mail they simply refuse for any for changing any plan.
Kindly solve the problem as soon as possible.