[Resolved] Airtel — Pathetic Customer Care | |||
I am a subscriber of Airtel IPTV since 2010 with account no 15545723 I am facing a grave issue regarding a complain in Customer Support. I put an complain on 27th August regarding my IPTV is not working. Till date my issue is not addressed. In the process of follow up I have called at least 30 times in customer care. But nobody is taking responsibility to solve the issue. Every time I called the customer care they change the resolution time by next 12 hours or so. So, now I want my issue to be solved ASAP. Kanak +91 [protected] Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
My Airtel DTH customer ID [protected]
I got an HD connection free with Sony Bravia TV. i wanted an upgrade to a recorder STB which the customer care told me could be easily done if i paid Rs 2000 instead of Rs 1000 which i had to pay for HD.
I paid Rs 2000 on 05.04.11 but the engineers came to install it only on 10.04.11 that too when i had made atleast one hundred phone ccalls to the Customer Care.
even after the installation, the set had not been activated (it has been three complete days till now).
the agents who installed, is giving false promises and not answering my phone calls.
the customer service representatives are a bunch of fools. they do not know the offers, plans or upgrade options. they are just great at making false promises. they cut calls when one wants to lodge a complaint. they block the numbers if you want to register a complaint.
kindly provide me help so that i can get a refund of my Rs 2000 and go back to Dish TV
I got an HD connection free with Sony Bravia TV. i wanted an upgrade to a recorder STB which the customer care told me could be easily done if i paid Rs 2000 instead of Rs 1000 which i had to pay for HD.
I paid Rs 2000 on 05.04.11 but the engineers came to install it only on 10.04.11 that too when i had made atleast one hundred phone ccalls to the Customer Care.
even after the installation, the set had not been activated (it has been three complete days till now).
the agents who installed, is giving false promises and not answering my phone calls.
the customer service representatives are a bunch of fools. they do not know the offers, plans or upgrade options. they are just great at making false promises. they cut calls when one wants to lodge a complaint. they block the numbers if you want to register a complaint.
kindly provide me help so that i can get a refund of my Rs 2000 and go back to Dish TV
Namaste Mr.Deb,
This is to inform that your concern listed on 01 Sep 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform that your concern listed on 01 Sep 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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The company has been cheating and the card got disconnected for no reason...The person who came for installation did no do it properly and so many complaints...Tata Sky was 10000 times better...I don't know why did I purchase this...If people from Airtel look into these forums I would want my money back...
Vijay 91-[protected]