Airtel Complaints & Reviews

MY TELEPHONE NUMBER IS [protected]. ITS A CORPORATE (CUG) CONNECTION WITH AIRTEL. I HAD ALREADY REGISTERED MY TEL NO FOR DND. WHICH WAS ACTIVATED ON 15 DEC (AFTER 45 DAYS OF COOLING PERIOD) BUT TILL DATE I KEEP RECV UNWANTED SMS'S (WHICH AIRTEL REFERS TO AS PROMOTIONAL SMS'S IN THIER EMAILS.) I HAVE MANY A TIMES COMPLAINT TO THEIR CUSTOMER CARE BY PHONE/EMAIL BUT OF NO USE,

THEY SIMPLY DO NOT CARE FOR THE CUSTOMER....

I made a recharge for Mobile no [protected] of Rs 500 on 3 jun from my citibank credit card through internet banking which was successful but the amount did not credited to the mobile then i tried again for Rs 300 it also got successful and the amount this time got credited.

But in my monthly credit card statement i was charged for both the transactions whereas only Rs 300 amount was credited and not the Rs 500 amount.

I made complaint on both ends citibank and airtel but citibank people said airtel have claimed for 500 Rs amount dats why they have charged me in the credit card statement.
Airtel Customer Exec told me to go the Airtel Shop where i need to show the Credit card statement and Airtel complaint no . and they will refund the amount or will credit it to my mobile. But actually they just refused to do that and just put a complaint again.

So despite me complaining to the Airtel Customer Care arnd 10 times .they have not still credited the amount.

Every time they say they will resolve the matter in 24 hrs time but actually they do nothing they are just fooling the customers

i am not appling for any wap service on my airtel connection [protected] but you have activate it your self so i my request to you that tou deactivate the airtel wap service on my airtel no. [protected].

This side Harsh Gupta S/o Sh. O. P. Gupta r/o Plot No. 121, Street No. 5, Kapil Park Colony, Haibowal Khurd, Ludhiana - 141001 prepaid customer of prestigious concern AIRTEL from last five years as i have life time connection vide SIM No.[protected] Connection No. [protected], First this number was postpaid connection on my name itself from March 2004 in year 2007 i had converted the same number from postpaid to prepaid life time and enjoying your services, Last day as i inserted my above mentioned sim in my mobile device, message display on my mobile device "SIM Registration Failed" i was surprised how could it happen as it was my life long connection upto 2015 according to company term & condition, then i dial my airtel no. [protected] from my another connection, its amazing caller tune get started automatically and after few mintues one girl has picked the phone, she is from KARTARPUR (DISTT Jalandhar) Punjab and told me as she has brought this number by paying Rs. 100.00 as new connection, its shocking to me, how could all this happen, this is my life long number and i'm using from last 5 years and AIRTEL has given to another person, i wants my number back immediatley as its spoiling my market values and image. I had three connections of AIRTEL vide nos. [protected], [protected], [protected] on my name first one using my me second by my younger brother DHIRAJ Gupta later he had too converted the number from postpaid to life long and third or last number using my father has cancealed postpaid connection last few months back.

In the view of the above, do the needful in early period

--
HARSH GUPTA
+91-[protected]
+91-[protected]

Sir,
my prepaid mobile number [protected] is found missing from 17th jun 2009. the same could not be traced till now. it is learnt that mobile might be with some one. please block the sim to avoid mis-use. if found taced it may be returned to me as it has valuable number for my use.

THANKING YOU
anantha rama arali
[protected]@gmail.com
my address is
ANANTHA RAMA ARALI
368, 11TH CROSS, 2ND BLOCK
RT NAGAR, BANALORE-560032
CONTACT NO;-[protected]

Hi,

I am staying in Indirapuram, Ghaziabad, Uttar Pradesh. I have an airtel mobile connection. The network signal is very poor inside my apartment and even other apartments in Indirapuram. Airtel has done nothing about it even after so many complaints that me and my friends have made.

Thanks,
Amit

Dear sir

I have send the PF forms to Lukhnow office thru our HR Rajender bahadur sing in Dec 08. and after 4 month when I got confirmation regarding it from, flexione HR Mani saxena. She informed that these forms has send to Banglore office for further processing and it will takes 4-5 month. My request to you, please make the fast clearing of it. My details as given below

Date of joining flexione 10 Nov. 2005
Date of releaving flexione 01 March 2007
Employee code - F – 60125

PF no. – KN / BN / 34272 / 35282
Date of birth – 10.08.1970
Bank - Axis Bank - [protected]
Sanjay place, Agra
Name - Tapan mani sharma

We looking forward to hear from you soon….

Regards
Tapan mani sharma
[protected]
Agra

I usually call to Australia.Till last month the call rate wasRs. 6.4/min. But this month the rate has been Rs. 10/min. What is the revised charge of ISD call for Australia? I am having serious problem because of this rate.

I am from Silvassa, my Mobile no. was [protected]. I have bought Airtel card and used the service for 1 month. As I suffers from the heavy loaded bill amount, suddenly I stopped the service. According the customer care, I paid extra money. As they ensure me that to return it back within 15 days. I have to collect 407.0/- from them. Also they send the extra bill to me even I stopped the service. Still i have not received the money from them for 2 months. Whenever I visit to the Airtel office in Silvassa, they are not giving me confirmation about the money refund and refusing me to tell the status. They are just telling me to wait for 45 days.

Hello,

I have a Airtel Landline connection with Broadband network since 2006.
Now, I have shifted my residance and requested Airtel to cancel my landline connection.
In turn, Airtel offered some concessations to retain the connection and free of cost for shifting with new telephone number.
I have also agreed for the transfer on 18.04.2009.
In the same week, some wiring work is happened in my new residance and they left with incompleted work with a assurance of completing in the next day. Airtel allotted some new numbers twice and when I checked with 121 assistance, I was told that no number was allotted.

After many follow up with 121 and branch office visits, nothing is happened so far.
When ever I contacted the 121, I got a response of the connection will be given with in 24 hours.
My exisiting phone no:[protected].
My mail id: [protected]@yahoo.com / s.[protected]@kone.com

I had taken a prepaid sim on Mon 5/25/2009 from a shop near by my office cybergateway hi tech city, Hyderabad. i gave the necessary documents& my account was activated within less than 30 minutes of my taking the sim. Than all of a sudden i get a sms from airtel that my application for the new prepaid connection has been rejected on 2nd june at 10:41 am (IST) & by the evening my outgoing calls are barred. at night when i call 121 customer care, they give me complaint number[protected].when i inquire, after getting the call escalated to the third level the manager customer service says that the documents which i submitted are not proper & hence my outgoing calls were barred.
Now the things which i submitted to the shop keeper are :
1) My employer ID card
2) My PAN card
3) My Ex-voter's ID Card from orissa
4) A letter from my employer, on the company letter head regarding my current residing address with my house owner's name.
5) A recent photograph

Now their stand is something like a passport with the current address given in the application, driving license, landline phone bills- BSNL( on my name), electricity bills on my name, Ration card or gas connection on my name should be given. Else it has to be signed & attested by a gadgeted officer.

I dont understand that a person who is not a native of the place who cannot have any of these documents... can't he/she be given a damn prepaid sim... they are just finding new ways to harass the customer. & their customer service team is so pathetic that it cannot come clearly what it wants to convey.

iam rohit my no. is [protected] my probleam is my mobile daily 10rs chrges deduction daily for mobile office so plz the deactivation the mobile office service

hello sir i have activared mobile office gprs service on my numbet [protected] and after using it for few days i disconnected it, but even throught i have deactivated that service i am being charged for it daily the rental of 15 rupess so i contacted the costimer care on 121 and they told that the service was active but it was a fault from thier side so we have deactivated the service, but its been 25 days now daily my 15 rupesss r debitated from my acount, so daily my balance is gone to negative, and daily i need to call daily they say the service was active so i have been debited and now they have deactivated but till today i havent seen any improvment, i have got fedup by calling 121 daily and tell them to refund, but its now a 4 day that i havnt recived a refund from airtel each time i call they say that sorry sir we have solved the problem, and u will get ur refund back within 2 hours 4 days have been passed but i havnt got my refund yet, and also how long will they charge me for the service that i dont use at all and once i even thought that if i am paying for the serivice then y not to use it, but then i came to know that my service was not active, and also when i was using the service i used to recive message that u have been debited 14.99 for your vas, but since i have deactivated the service i havnt reciveed any message it automatically get s deducted, plz tell me what to do coz i have fedup by callin 121 now, and even i am not able to talk with any of their head representative yet

I have 2 numbers from Airtel. Primary number is [protected]. However Airtel called me and asked to to pay a bill for another third number which I do not own. I asked the agent to log a complaint and informed that I have only two numbers and I am a very old customer with very good record of paying regular bills, therefore requested to deactivate any other third number if any. He informed to not to worry. After some time I again received a call and this was repeated again. They informed me that the third number is on my name however the address differs and is under of some office address in Ghaziabad.
I again requested him to call that number owner and request for address proof. I suspect some person/agency used my documents to have this number, which I submitted for some purpose . What upset me the most is that why Airtel did not verify the photo Id and address proofs? I have informed them that this person might be misusing this number for unfair means and I may be held responsible so please deactivate the number and ask the person to meet in person with documents so they can verify. However this number is still active and running under me name. Please help, I may disclose the number some responsible authority approach me and ready to help me or do I go and launch a FIR against the owner and Airtel. I have also tried to log a complaint in Airtel website however it did not give me the right category and moreover it does not allow to describe the details. Seems that they don’t want anyone to log a complaint at all. I have also sent an email to [protected]@bharti.in, but I have no expectations from them.

Hai...

I am Rajesh i want to change the below no's

[protected] this no corporate plan 150 rs i want to change the plan to 150 rs corporate plan and,
[protected] for this no i want to change the 149 rs corporate plan to prepaid plan, pls change the plan as per according.
i want to joint corporate group plan reffemce no. [protected], [protected], [protected].

your's faithfully
Rajesh pangare

Hi this is hemanth

I lost my mobile yesterday mobile no: [protected] could u plz block my SIM CARD and let me know the procedure to apply for a new duplicate SIM CARD and if there is any charge for that...?

with regards

kumar

my mobile no. [protected], my pin is blocked by mistek, now ask me to enter Puk Code .
i purchase my sim from Lucknow (Uttar Pradesh) . please solve my trouble as soon as possible.
With Best Regards,
Rachana Asthana

respective DR. Philip,

I have got a message from TM KUDOS such that: "Congratulation! Your mobile no. has won GBP 200, 000.00 in the International mobile draw UK. To claim contact DR.Philip on [protected]@live.com or [protected]" on my AIRTEL mobile no. [protected]. Hence I request you for the prize money.


your faithfully,
BIKASH SARMA
son of LATE PRABODH SARMA {the owner of the mobile no.}
emai id- [protected]@gmail.com
GUWAHATI, ASSAM
INDIA

I am using Airtel broadband service (599/- Rs per month plan with limited download-3GB). I have recieved a bill of 7721/- Rs for a month from 6-May to 6-June, 09. When I asked for the clarification, it is been told from Airtel that it would be charged whenever Modem is ON... irrespective of internet usage. It was not known to me. It was also not communicated to me too. I just want to know how it could be charged when Modem is ON though I am not browsing.

Before the President District Consumer Disputes, Redressal Forum, Ludhiana.


Khushmandar Singh S/o Shri Jasmail Singh,
Resident of 176, Passi Nagar,
Pakhowal Road, Ludhiana.
…Complainant.

Versus


Bharti Airtel Limited.
Regd. Office: H-5/12, Qutub ambience,
Mehrauli, New Delhi-110030.
Circle Office: C-25, Industrial Area,
Phase-II, SAS Nagar, Mohali,
Punjab-160055.

…Respondents.


Complaint Under Section 12 of the Consumer Protection Act.

Sir,
The complainant submits as under:-


1. That the complainant is the consumer of respondent.

2. That the complainant is a consumer of Airtel India prepaid mobile No.[protected] which is valid till 31 Dec. 2037 (sim#[protected]F)

3. That Airtel India has cheated complainant by deactivating Daily pack of GPRS without being requested and daily pack which was of Rs.25 for 24 hrs (6 to 6) which was activated on 9:47:03 AM (have confirmation message on that time) dated 7 June, 2009 and deactivated on 1:24:01 PM dated 7 June, 2009.

4. That Complainant immediately called customercare of Airtel India Mobile Company from his number just after the message of deactivation, the Customer care Mr.Chamman give me a complaint number 297343 and told that Complainant have not send any message for deactivation between; activation and deactivation time i.e. 9:47:03 AM to 1:24:01 PM dated 7 June, 2009. and asked to wait for 24 hrs.
5. Then on 8 June, 2009, on about 11 PM I again call for the back-up of my complaint but nothing was supported and customer care again asked me to wait for 24 hrs.

6. That then on very next day i.e. on[protected] at 6:25 PM, after 24 hrs, complainant again call in the evening to customercare Airtel Mobile Company for the same complaint for back-up of his complaint but complainant was surprised to hear from customer care (Mr. Bharat Singh) that complainant s sent message on 12:15 or on 12:30 PM for deactivation. Also Mr. Bharat Singh customer are told that complainant has sent UMO (unsubscribe Mobile office) message on 7:15 AM. Then complainant asked Customer care that his mobile GPRS was activated on 9:47 AM and how it can be deactivated on 7:15 AM then he has no answer for that but he said neither the money can be reversed nor service can be extended and customer care said that he can not do anything.


7. That this is not the first time Airtel Mobile Company has cheated the complainant. In Month of March, 2009; complainant has activated GPRS one day plan on 12:15 PM but the service was short lived and automatically deactivated after 30-40 min. and despite complaint to customer care no action or reversal of money was done neither service was extended.


8. That due to above reasons, complainant decided to launch complaint in the Hon’ble Redressal Forum against the Airtel India Mobile Company for cheating, deficiency of service, breaching the trust of customer i.e. complainant and causing mental pain and agony apart from harassment and wastage of time.
9. That the respondents have adopted unfair trade practices. The complainant suffered mental pain and agony besides harassment and time wastage due to respondent’s unfair trade practices and deficiency in service.
10. That the complainant comes under the definition of the Consumer Protection Act as his mobile number [protected] is a prepaid connection and is valid till 31st Dec. 2037.


11. That the Hon’ble Forum has got the jurisdiction to entertain and try the present complaint as the complainant is resident of Ludhiana and the respondents are giving services in Ludhiana.

It is, therefore, prayed that the respondents may kindly be directed to pay the complainant:-

i) Rs.25/- that was charged for MOD (Mobile Office Daily) and because service was interrupted and short lived for about 3 hrs instead of 24 hrs.

ii) Rs.1, 00, 000/- for the negligence, preplanned and systematic cheating done to the complainant and due to this complainant has suffered harassment, mental tension, agony, and wastage of time. Moreover Airtel India Mobile Company is earning millions of rupees from that kind of systematic cheating and fraud so should be punished with heavy fine to stop their malpractice.

iii) Cost of the complaint.

Any other relief which this Hon’ble Forum may deem fit and proper under the facts and circumstances as explained in the complaint may kindly be granted. The Airtel India Mobile Company should be punished to stop their malpractice and unfair trade practice to many of other consumers who did not complain due to shortage of time or lack of knowledge.




Complainant


Verification:-

Verified at Ludhiana that the contents of paras No.1 to 8 of the complaint are true and correct to my knowledge and paras No.9 to 11 are true to my information and belief, last Para is a prayer clause.



Verified at Ludhiana on Complainant.