Airtel Complaints & Reviews

My mobile credit limit exceedeed about 2 times in just three days when it reached to this credit limit, for this when i asked to one of airtel customer care executive about this credit limit they told me your credit limit should be reveiwed in minimum three months, when i asked so if credit limit increased in minimum three months so why you incresed my credit limit in just two times in three days they increased my limit rs 1500 on 1st july 2013, and then again 3rd of july 2013 when just it reached ,another executive told your credit limit should be reviewed as per your talk time, Another executive said your credit limit is only depend on your outstanding bill and if it exceed this limit the number will automatically barred but my no will remained continued after exceeding this credit limit and they can,t gave me any response or message about when n how my credit limit exceedeed their executive without give me any response immidiately cut the call and told me we're trasfeered call to our senior executive.this problem is goes on about eight days from 19th july 2013 and now at last finally they barred my call today 27th july 2013.

i used bsnl num
each and every time call from yours service num giving the ring but not speaking
that num :[protected] pls give me the response

Dear Sir,


My Number is [protected]. On 25th July My Balance Was Rs. 1056 and My 3G balance 1 was about 1436 MB. Validity 31st July 2013 And My 3G balance 2 was 300 MB and its validity was 16th august 2013. I was complained about 3G speed issue. After Complaining My balance Rs. 580 was deducted from main balance. Your execucative told on 27th July 2013 we will refund only Rs. 150. Kindly Check My Net Uses from 2nd july to 25th july. How much Data I spent and How much remained. And refund my Rs. 580.

My name is Bhavik. I was using Airtel Broadband Service and always paid the bill on time. I disconnected the service in APR 2013 due to change of address. There was some pending balance for which I never received the bill but my service was disconnected as I had requested. On 19/7/2013 I received a call from Airtel Collections department that there is a pending balance on the account and asked me to pay it. Since I was out of town at that time, I asked them to send me the bill by email so that I can take care of that. I never received the bill on my email.

On Friday 26/7, I received the call from them asking if I had paid the bill. When I said I have not received the bill, the lady on the phone confirmed my email address that was on their records and it was incorrect. I gave her the correct email address and she sent the bill which I received and confirmed to her while we were on the phone. On Saturday 27/7, I received a call from the same lady and she started talking very rudely. Unfortunately, I had a medical emergency in my family and had to attend to that. I told her not to call me repeatedly and that I was unable to pay the bill today but will do so tomorrow. She kept asking me to confirm the "Date and Time" by which I will pay the bill. Only a can ask such a question since It is practically impossible for anyone to answer that question. The lady was shameless and despite me telling her that I have a family emergency today, she was not willing to let go and kept asking "The payment is late. I need a date and time by which you will pay the Bill". Finally I disconnected the phone. After that she kept calling me immediately again and again. I answered the phone and told her that I cannot talk right now and that I will take care of the bill soon. Again, she started taking rudely. When I told her that I am going to disconnect the phone, she asked me to speak to her manager Rahul Sharma. Thinking that the "manager" would be a reasonable person, I agreed to talk to him. To my dismay, he started asking the same questions "Give me a date and time when you will pay the bill...blah blah blah". When I disconnected the phone, he started calling my phone repeatedly. HE CALLED ME REPEATEDLY 25 TIMES FROM 2 DIFFERENT NUMBERS - [protected] AND [protected]. BOTH THE "MANAGER" AND THE LADY CLAIMED TO BE AIRTEL EMPLOYEES.

I know that Airtel customer service is monitoring this form. My questions are...

1. I had neither received any call nor a paper bill about the outstanding amount. Why did the bill go directly to collections? Isn't it common sense to contact the customer first and only if he does not pay the bill, send it to collections?

2. Doesn't Airtel train their collection personnel? They sound like a bunch of rude and frustrated losers who do not know how to interact with a customer.

3. A customer with an outstanding bill is not a criminal, especially since he pays a "LATE FEE" on the next bill. In my case, I had no clue about the outstanding amount and no attempt was made by Airtel to contact me and inform me about the outstanding amount. The losers from customer service (Rahul Sharma and a lady whose name I cannot remember) were acting like I have committed a crime.

4. Calling anyone on their mobile 25 times back to back is nothing short of harassment. Especially when the other person is already going through an emotional distress and have spoken with you and explained his situation

5. Doesn't Airtel look at customer's tenure and past billing payment history before sending the bill to collection ? A quick look at my tenure as a customer and past bill payment history would have given a lot of information

Again, I am not disputing the bill. My point is that my bill cannot be deemed late since I was never informed that I have an outstanding amount. I should have been contacted through regular channels before sending the bill to collections who are a bunch of insensitive . Next time this happens, I am going to file both a criminal complaint and a complaint in the consumer court for Harassment. I know other people who have had similar experiences for no fault of their own.

In May 2013 we have disconnected our IPTV connection due to lack of channel but continued with out broadband.During my IPTV,there were free Value added services like free Gaming,Speed on demand and anti virus each worth Rs.99/- free in the package.I never used gaming but did use speed on demand and antivirus for some.Now when the connection was disconnected and i moved to a new package Airtel kept the gaming package on and did not inform us that this service was active.Later on I realized and got it disconnected.This has been a cheating on part of Airtel to keep the VAS on when a customer never asked for the service in the first place.Even the Nodal office for NCR has not responded on refund of the VAS amount for May,June and July they activated without my consent.

I wish to ask Airtel if they intend to have us as their customers or frankly tell us to move to another provider as you are expensive and have horrible customer care service.Please clarify and prove that I asked that this service be activated on May 2013 by email or by phone

Karan Amarnath

I got a message on my IDEA mobile stating my airtel number [protected] has been activated. I never asked for any number from Airtel and I have never asked for any mobile number porting service from idea to airtel.

Spoke to Airtel CSR and he was no help. I am concerned if they use this number for any suspicious activity / calling and bills are generated on my name, or worst come worst, land me any illegal issues.

Umesh R.

Hi,
I am using Airtel Prepaid mobile No. [protected] since last two year. A few days back i was on call and suddenly my call was dropped due to not having sufficient balance. I got surprised because in march 2013 only i have recharged it by amount 200/- & i rarely use this no. for any call or data services.

Then i tried to check for any service activated. While discussing with one of my friend i came to know that i have been subscribed for some caller tune some what like " thanku for calling Om Prakash" . I again got surprised & this time it was the height from Airtel that my caller tune was set with the name of some "Omprakash" (though on My Name i.e. Gaurav Gupta, this Sim is allotted ), also i have never requested for any such subscription or caller tune.

I have never subscribed any such services. It is now requested to unsubscribe it with immediate effect & please return the amount deducted from my balance.

My mobile number is [protected].

Best Regards

Gaurav Kumar Gupta
RawatBhata-323307

Dear Nodal Officer of Airtel Digital TV
I am a customer of Air Tel Digital TV.
Day before yesterday I just upgraded my standard setup box to HD+ set up box. Yesterday after noon some technicians came and installed it and gave me the assurance that the system will be activated within 1 to 2 hours. But its almost 25 hrs and the system is not yet activated. During this period, minimum 5 times I have called to the technician and each time there is one reply.”Just wait for 10 mins”.and around four times I have called to customer care people and every time there is also same response “Wait for 20 mins”. And one customer care person told …sir please wait am talking to my senior and they will calling you back .But no calls from them as of now. And the last customer care person told it will take max 48 hours…I do not understand what is the real problem.
If there are some problems in the server or somewhere then just give me the clear picture instead of telling different statements in each call. This is seriously frustrating.
If you tell me the real thing ,at least I could concentrate on other works instead of watching my setup box and tv like an owl.
Please help me.

My Details:
Digital TV Id: [protected]
Name : Satyabrata Mohanty
Mob No: [protected]

Technician Details:
Name: Najeeeb
Mob No: [protected]
Hebbal Off No: [protected]

Thanks,
Satya

Respected Sir,
I am a customer of Air Tel Digital TV.
Day before yesterday I just upgraded my standard setup box to HD+ set up box. Yesterday after noon some technicians came and installed it and gave me the assurance that the system will be activated within 1 to 2 hours. But its almost 26 hrs and the system is not yet activated. During this period, minimum 5 times I have called to the technician and each time there is one reply.”Just wait for 10 mins”.and around four times I have called to customer care people and every time there is also same response “Wait for 20 mins”. And one customer care person told …sir please wait am talking to my senior and they will calling you back .But no calls from them as of now. And the last customer care person told it will take max 48 hours…I do not understand what is the real problem.
If there are some problems in the server or somewhere then just give me the clear picture instead of telling different statements in each call. This is seriously frustrating.
If you tell me the real thing ,at least I could concentrate on other works instead of watching my setup box and tv like an owl.
Please help me.

My Details:
Digital TV Id: [protected]
Name : Satyabrata Mohanty
Mob No: [protected]

Technician Details:
Name: Najeeeb
Mob No: [protected]
Hebbal Off No: [protected]

Thanks,
Satya

Hi Everyone,

I have been facing serious issues with the way the Airtel Customer care operates.

I have a voice + combo plan of 549 in which I have been given 549 local minutes, 200 sms and 2gb of 3g data free.

I noticed that my internet was too slow to even open a small image on wattsapp.

When I inquired on 25-July-2013, TOO MY SHOCK IT WAS SAID THAT MY 2GB FREE SERVICE HAS BEEN DISACTIVATED.

They further told your 0 rental 3G plan is activated and you have only 317 MB of data free and the rest is chargeable.

Since then I have been on call for almost 3 hours with the so called GOLD CUSTOMER CARE SERVICE FROM AIRTEL.

Below are the names and interaction ID of the people I have interacted with, I dont recollect all the names but roughly I have spoken to almost 10 + people which includes executive and Floor managers.



Manjina - [protected]
Lakshmi - Floor Manager
Matina - ?
Ravikant Yadav - [protected]
Shaehbaz - [protected]
Angle - [protected] - Floor Manager - When I asked for the details regarding previous interaction she said that you will get a call. I said I want on mail. First she said we cannot provide you on a mail as it is not allowed. After telling her that the call is getting recorded she asked for my mail id and told me that she will send it. She lied to me in this case. Now waiting for her to send the mail
Shaizad – [protected]


Many of them have Disconnected the call half way without giving the solution.

So Called Gold SERVICE provider do the following things.
They give Inadequate information
They Lie at times
They disconnect the calls
They don’t transfer the calls to the supervisor if they are not able to solve the problem
In one case the supervisor told the executive to cut the call which I heard clearly as the executive forgot to keep the call on mute.
Wrong information conveyed because of which I have been charged at Rs 2700+.

I want to tell all those people using Airtel to first note the name and the interaction ID when to call customer care. Because I don’t trust their service. Airtel is giving the worst Customer Service, Airtel lies to the Customer, Airtel Cheats the customer

Please contact me on [protected] if you are facing similar issue.

I am creating a facebook page which speaks about the bad services of Airtel and other services. I will keep you posted on this.

Joy Lynford,
[protected]
Online Marketing Expert - SEO / SEM / ORM

Sir,
I have recharged with tariff voucher with Rs. 23 on 21 July 13. This plan is costing me more,so I want to switch over to another plan. On 25 July 13 I have recharge with tariff voucher with Rs 24/- for reducing STD call charge. But air tell has not activated my new plan and continue to force me to use old plan. after talking with customer care they denying me the new service by giving the statement that we are giving me the cheaper service. But I want the service latest one for which I have paid the Rs. 24/- latest. they are still forcing me to use old plan.

Dear Sir,

I was using Airtel mobile no: [protected] for which I had requested to terminate my services and had paid final bill at Airtel outlet at Supela, Bhilai dated 15/06/2013 SI No : 509446, Book No : 20378, Amount Rs. 1800/-.

Even though I have paid all the bills they are calling and mentally harassing me.

Regards,
Harish Vishwakarma
+91 [protected]

ir again Airtel done an unauthorized deduction as i have not done any paid games download from my mobile but AIRTEL have deducted inr 50.00 from my mobile @ 18.34 pm on 24h July 2013 and also on today @18.12Pm they have deducted rs 25 mentioning value added pack,again three other deductions have been made , and all the details has been attached on add photo link please go thru the matter

so far my knowledge concern airtel has a program to deduct unused amount from customer periodically by cheating us,
this is the fifth consecutive unauthorized deduction from my account the first two has reverted and they have not taken any action to revert the next three deductions .

so please return my amount as i have not even use this service, but when i dial customer care no body is lifting the phone after deducting the prescribed .00.50 INR for 3 min,
but as per govt policy the complaint should lodge @198 without any charge, but the airtel is deducting the amount and not connecting to any customer care persons, this is also illegal, this is the repeated and deduction within this week but airtel has returned my previous deduction under same category which was deducted on 7th july and reversed on 10th july, so please do not repeat the same harassment to a genuine customer.

NOTE
: ALL THE PREVIOUD BALANCES HAS CREDITED BACK TO MY ACCOUNT BUT AGAIN FROM YESTERDAY THEY HAVE WIPED AWAY MY ACCOUNT BALANCES LEAVING ONLY INR 3.18 . THIS IS MY 7TH REMINDER TO AIRTEL TO CASH BACK MY AMOUNT AND NOT TO REPEAT THESE SAME CHEATING PRACTICES.


cell no:[protected]

mohan mardraj 25th july 21.55 pm

Dear Sir,

I have two Post paid mobile connections with Bharati Airtel as below - I have been trying to sort out the problem from past three months by sending mails and contacting the via phone and there is no proper response and finally they said they issue a notice on my connection.

This guys are damaging the name of "NOTICE", If we are trying to escape to make the payment or avoiding your calls or mails replying then you take legal action. I have been replying all my mails and contacted twice with Pradeep who work in part of Corporate.CollectionsKK team and explained my background of this pending bills, he said ok and agreed with my points and he said he will come back to me on this but I never see his mail or call from him. I called from different country from UK and charged for Rs. 250 and not bothered for that but even contacting and explaining the problem there is no proper response.

Regards to [protected] I have made full settlement in March Second week in KR Puram Airtel Store and the same day I went to Indira Nagar store to submit the form to convert the connection from postpaid to Prepaid and called Airtel team to request for cancellation everything went fine that day.

When I made payment in KR Puram Store they said there is no pending amount and you will not get bill anymore.

Then later I received the bill for April month and they requesting to make the payment, I am not going to make payment for this account which I never used the service after my final settlement . It's there problem and they have not cancelled the bill after my request also.

Regards to [protected], I am happy to pay the bill, But I would require a accurate bill, Because I made the full settlement on March 2nd week on the same day I went to Indira Nagar store and submitted the form to convert the connection from post paid to prepaid. Due to my abroad travel date extended I have used this connection to make calls so I am happy to pay this bill. but not for the current outstanding which they are showing because when I made final settlement on March 2nd week I paid without discount on my connection. So on my next bill I would expect some discount need to be credited to my account which every I made final settlement without discount.

I told them settle these both connections together so that I can make the payment .. but no one is responding properly and harassing me on this.
I would request you to kindly help me on this...

Thanks,

Hari

I have submited my application 3 times in airtel office for porting my tata Docomo no([protected]) to Airtel and i have not received any confirmation from airtel side nor tata docomo side , i have been creating request everyday for the status.Airtel customer care executive via email asked me these details again no response from them yet:
*Name of the executive: Deepak(deepak.[protected]@in.airtel.com, [protected]) , Shashi([protected])
* Mobile Number: [protected]
* Area / Location of the airtel Relationship Centre:
* Date of request given: 20/07/2013
* SIM number:[protected]
*Location of the airtel Relationship Centre/ location from where the connection was procured : Nandi durga Road(ndr) , executive :vijay([protected]),Manager :krishna bhushan and Bhargav([protected])
* Requested for postpaid or prepaid in airtel: convertion to airtel prepaid
* Alternate Contact Number to contact you: [protected]
* Current Service Provider: Tata docomo
* Date of the documents submitted :20/07/2013
* Last date of Expiration of porting request: 26th July 2013(coming Friday)
Kindly look in to this issue I have already confirmed from Tata Docomo side they have not received any application yet
Kindly do the needful

Thanks,
Prashil Bulbule
+91 [protected]