[Resolved]  Airtel Postpaid — COMPLETE DISATISFACTION AGAINST THE PRODUCT

i have taken 2 post paid CUG connections. First i was given a set of numbers for that connections. Next day i was told that the numbers were not valid and i was given another set of numbers. it was activated after 3 days(excluding 2 days saturday sunday). The dealer gave the recipt for old number. I asked receipt for the new numbers but he did not.
So i have to pay 7 days rent without using the number.
during address verification i was not in the home. The contact person who i gave for verification said that i am staing in home, but i will be shifting the home by next week. but the verification agent entered that i am not staying there. Then i got a call from Airtel askingfor the reason. i told them i will be shifting home by next week. the they get the new home address saying that they will do the address verification to the new address. but no one came there. also no one came to my company for the verification.Then for a week it was workng fine. Now they deactivated the SIMs saying that the address veriofication went negative. I checked with the dealer. they are telling that nothing can be done on this. To retain the samr numbers, they ask me to convert the numbers to prepaid and recharge for 199rs each and again change thatto post paid connection.
So i have to pay nearly rs400 and the pro rated bill for the post paid connection and deposit for the new connection. Is this required for me? Already i have revised the numbers with my friends and relatives and bank. Now i have to repeat the same again. I AM TOTALLY GOT DISATISFIED WITH THE CUSTOMER SERVICE AND PROCESS OF AIRTEL PEOPLE.
They are not ready to blame the verification agents.
They are not ready to blame the dealers.
They are not ready to blame their process.
They are very much ready to blame the customers.
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Aug 14, 2020
Complaint marked as Resolved 
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hi...i had two past paid connection.i.e 1)[protected], 2)[protected], as a premum number.i had payed Rs.2000, by cheaq.i payed the all bills regularly, but am not using the phone.no.due to some reasone.suddenly my service has disconected and when i enqur about the numbers in galary they told me that both the numbers are parmanently dissconnected...its an un low ful act...
Dear Sir,

My name is Sitaram Vaidya I am using Airtel prepaid card for last five year & no. is [protected]. But last month one girl called me from Airtel & told Airtel schemes her name was Rita. I purchased Airtel postpaid I choose one number & told her.but my Prepaid converted in to postpaid by her mistake. I inform her. This is your mistake & she is agreed. she apologize me & request me to go to Airtel gallery I went Airtel gallery in Airtel gallery executive confirm with Rita then Rita admitted her mistake & executive request to her send a mail further process till now. But she do not send a mail. without mail Airtel take didn't any action They said we can't help you first you tell dealer send a email after we sole your problem. But dealer not receive my phone I don't know dealer address I know only her mobile no. her mobile no. is [protected]/82. So what I do. I need your help

Thanks & Regards,
Sitaram Vaidya.
anuj.[protected]@gmail.com
[protected]
my another no.[protected]
Myself Aliasgar S Chechatwala holding postpaid connection of Airtel, along with also used to hold GPRS activation plan on 199 (Unlimited). The plan has been discontinue without any confirmation. When call up customerserive got the revert that 199 plan cannot reactivate again as plan has been withdrawn from the market 7 they are providing some other GPRS plan but there are my few colleauges in the bank using the same plan but only my GPRS plan has been decativated. My mobile no [protected]

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