[Resolved]  Airtel — Postpaid to prepaid conversion

MY SELF VISHNU GUPTA & MOB. NO. [protected]. I REQUESTED TO CHANGE MY NO. FORM POSTPAID TO PREPAID BEFORE ONE & HALF MONTH & UPTO NOW MY REQUEST IS NOT FULLFILLED & DURING MY LAST CONVERSATION WITH CUSTOMER CARE PERSON STATEMENT GIVEN TO ME THAT IT WILL BE DONE BY 11TH FEB, 2011. & REF NO. IS 35691397 & 8184149. NOW I AM WAITING FOR THE FOVOURABLE RESPONSE.

I have applied for postpaid to prepaid conversion for my mobile number on 31st July, 2013. Till it's pending. I visited two times to saltlake citycenter airtel store in kolkata. But no action was taken. Then I complained so many times to airtel customer care by email. But still it's pending. I haven't expected this type of harassment from airtel. Because I am using another airtel no for a long time and also I am using airtel DTH. But now I have decided that I'll go for MNP to vodafone. I think vodafone service is much better than airtel. This mobile number was with vodafone previously and I never faced any problem that time. My email id is: monoj.[protected]@gmail.com

Hi,

I am facing issues with Airtel. When I asked for the help, they simply like to reply whatever they like to but not about the actual problem. Kindly help me in this case. Following is the full conversation with Airtel
I have paid the money for the bill which I haven't used

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Namaste!

You wrote in on[protected], expressing the concern regarding the outstanding amount for your airtel Data card number [protected].

We thank you for writing to airtel and welcome the opportunity to assist you.

We would like to inform you that your airtel mobile number has been permanently disconnected with effect from[protected].

The summary of the breakup details:

Invoice dated:[protected]

Monthly Charges 950.00

Discount -100.00

Late Fee 100.00

Taxes 105.06

This Months Charges 1055.06

We would like to inform you that there is an outstanding amount of Rs.173.04/- on your account as on[protected], hence we request you to clear the same at the nearest airtel relationship centre to initiate further action in this regards.

Attached is the list of airtel relationship centres for your reference.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours sincerely,
DEEPASHREE DP
Customer Care
bharti airtel limited


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[protected]Original Message[protected]
From: t.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/01/2014 11:56:47 AM
Subject: Re: [|BAL|Qrc123011409010526012999|]

Hi,

Please don't give the answers without reading them
For one of the concern, you are saying it as address verification is
compulsory, we will do it.

But the most important thing is the following one. Can you please look into
this issue

The important point that you should understand is
1. Whatever I paid 1500 rs and the bill amount 173.04 what you are talking
about is purely and solely due to the mistake from airtel side. I didn't do any
wrong.
It's only airtel didn't do the requested action and moreover asking me to pay
the bills (eventhough I am not using it)
2. Will you try to understand the problem? and who caused it? or keep saying
pay this pay that?
3. If it's the issue with Airtel, how Airtel will ask me to pay bills?
4. When I called the customer-care person's Manager, hope it's you, you said to
send a mail to [protected]@in.airtel.com for refund of my money via cheque. But now you
are not at all talking about these?


Regards
Harathi


On Thu, Jan 23, 2014 at 11:51 AM, <[protected]@in.airtel.com> wrote:
Namaste!

We understand from your previous email, expressed concern regarding the delay
in activation of your airtel prepaid mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

At airtel, we enforce the most stringent security measures and it is our
constant endeavor to provide you with better service. In the interest of
security, connections failing to meet verification details are restricted for
activation of your airtel mobile number.

We request you to contact the airtel relationship centre/Dealer from where you
have requested for migration from postpaid to prepaid to assist you better.

We hope that this response has addressed your query suitably.


Yours sincerely,
Vidhya V
Customer Care
bharti airtel limited


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Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction

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94F4137996F7 2 3 8 87B9EFF A6DED69AAED107695FE 3 2 A C F 7 C
F7492F11C65AFD9&refno=Qrc123011409010526012999

"If you are not satisfied with the resolution of your complaint, you may
contact Appellate Authority with the SR number. Please click on
http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate
Authority details.


[protected]Original Message[protected]
From: t.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/01/2014 09:27:26 AM
Subject: Re:

Hi,

When I dial 59059 for verification, it's saying not a valid number. What should
I do? Please help me

The important point that you should understand is
1. Whatever I paid 1500 rs and the bill amount 173.04 what you are talking
about is purely and solely due to the mistake from airtel side. I didn't do any
wrong.
It's only airtel didn't do the requested action and moreover asking me to pay
the bills (eventhough I am not using it)
2. Will you try to understand the problem? and who caused it? or keep saying
pay this pay that?
3. If it's the issue with Airtel, how Airtel will ask me to pay bills?
4. When I called the customer-care person's Manager, hope it's you, you said to
send a mail to [protected]@in.airtel.com for refund of my money via cheque. But now you
are not at all talking about these?

Hope you will understand the issue

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Thanks