Hi Nodal Officer,
I'm thoroughly displeased by your response. It means nothing to me as you do not provide a firm date of resolution and have always kept it open ended, as per Airtel non-committal policy.
Anyways, as requested pls. terminate my connections. I do not wish to further deal with Airtel.
Regards,
Deepak
[protected][protected][protected][protected]
From: "Nodalofficer.[protected]@airtel.in" <Nodalofficer.[protected]@airtel.in>
To: Deepak Kadam <[protected]@yahoo.com>
Sent: Tuesday, 4 November, 2008 9:07:33 AM
Subject: Your Airtel Number [protected]
Dear Mr.Kadam,
We acknowledge the receipt of your email dated 31st October 2008.
We wish to inform you that your concern is forwarded to network department. We shall get in touch at the earliest.
We appreciate your valuable subscription with Airtel and will be glad to have a chance to be of any assistance to you. Should you require any assistance, do SMS us on 121 from Airtel number or email us at [protected]@airtelindia.com.
With regards,
Best Wishes
Nodal Officer
Bharti Airtel Ltd.
Dial *121# ( Toll Free) to get instant account information on your mobile screen.
Deepak Kadam <[protected]@yahoo.com>
10/31/2008 03:50 PM
To nodalofficer.[protected]@bharti.com, [protected]@west.bharti.com, nodalofficer.[protected]@airtel.in
cc appellate.[protected]@airtel.in, appellate.[protected]@airtel.in
Subject Non-addressal to service requests & complaints
Hi
I have two mobile connections from Airtel and I'm very sorry to inform you that the connectivity as well as service of the Customer Care and other Technical staff has not been very effective.
A few months ago (May-June) and again last few weeks (since early Oct) I have been facing issues of "zero" connectivity / coverage to the mobile network at the place I stay (Aundh, Pune) and inspite of raising repeated complaints, service requests and telephonic calls there has been absolutely no response in solving the problem.
I have also been given false assurances (by 121 staff viz somene called Ram/Pramod) of waiving off the plan charges that I do not see reflecting in my accounts. The Airtel Relationship center at Aundh are not accepting any complaints are seem rude and disgusted when we appraoch them. But they have now assured a resolution date to the problem by 3-Nov-08 and FYI if this does not get resolved I shall have to be forced to inform the media/competition and thereby terminate my 4 year relationship with Airtel.
It is also amusing to note that some complaints/service requests are closed/cancelled without the problem being resolved. This depicts poor governance and lowest priority of the "May We Help You" option in the airtel.in website.
Some excerpts of such instances are as below:
Mobile No: [protected]
Sr. Reference No. Type Category Creation Date Status
No..
[protected] Complaint Voice Connectivity[protected]:42:58.0 Cancelled
[protected] Complaint Network Coverage[protected]:21:41.0 Open
[protected] Request Provisioning Related[protected]:51:10.0 Closed
[protected] Request Provisioning Related[protected]:15:04.0 Closed
[protected] Complaint Network Coverage[protected]:52:53.0 Open
Mobile No: [protected]
Sr. Reference No. Type Category Creation Date Status
No.
[protected] Complaint Network Coverage[protected]:17:07.0 Open
[protected] Request Provisioning Related[protected]:17:29.0 Closed
[protected] Complaint Network Coverage[protected]:44:55.0 Open
I hope I can receive a response to honor "We Promise a Solution" as you have advertised in todays newspaper.
Warm regards,
Deepak Kadam
[protected]
(Note that my contact is my BSNL landline and not mobile as it can never be reachable)
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This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
I have a prepaid card number :[protected]
I would like the call details for the last 2 months. Please email it to me at the earliest
I have a prepaid card number :[protected]
I would like the call details for the last 2 months. Please email it to me at the earliest
Thanks
I want to know my prepaid no.[protected] my incoming ind out going call details i[censored] want to give pls send me its urgent for me, for few days ago some unwanted call comes in my mobile and i delete they nu. but now i want to know they no. please.
so please send me details from 01.01.2009 to till date
it iis very urgently required sie eitherwise i would be married with the wrong girl ]
plz plz
sir i beg there is nothuing wrong for it
thanx
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Regards
Parvez alam
I Have a Prepaid card #[protected] I want to Call Details last 2 week
plz., ., ., ., ., ., sent details ., ., plz
so please send me details my E-mail
Thanks
Regards
Girish
im a member of our Airtel family.Im with mobile number [protected].i would like to get the details of all the incoming and outgoing call of my mobile.im in urgent need o[censored]r help.Hope u help me soon.i will be very thankful to u on doing so.expecting your help very soon
thanking you sir
prabhakar.G
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thanx & regards
sameer
I want to know my SMS and incoming and outgoing cal ldetails.From mobile no-[protected].Pl send the details.
I want to know my SMS and incoming and outgoing cal ldetails.From mobile no.[protected]Pl send the details.
my complint is dat, m very mch disturb through one of the airtel number... the person is regularly calling me... for this purpose i wan the name of owner of this no.-[protected]...
hopes airtel service wl solve my problem...
Dear Sir
Kindly deactivate all add on value additions packages on [protected]
with immediate effete where any monthly deductions or daily deductions.
Like hallow tunes, Daily beauty tips etc we have already applied for to remove all but still deductions are on and balance is going in negative.
Owner of the phone is in hospital he met with accident.
Kindly do it on priority.
Thanks
I want to know the call records of my prepaid no.[protected] my incoming and out going call details i[censored] want to give pls send me its urgent for me, i want some imp no which call comes in my mobile and i delete they number. but now i want to know they no..
so please send me details from 01.01.2009 to till date
thanx & regards
Milind
My name is K.Ravindra, phone num-[protected].i kindly requesting for out going and incoming call history from april 2009 to may until this date.please can u send me by e-mail.
I am ready to pay applicable charges .if there is any proceces to get call history please let know
how can i get.
Thank You,
Thanks
Please provide my out going calles and duration of last 8 months details and my No:-[protected].
I require very arjently as soon as posseble.
looking for your responce
Thanks & Regards
Damodar.e
plz issu me the slip of outgoing and incomming call record of prepaid number [protected] as soon as possilble its very urgent for my business. I had lost mainy numbers from my cell. kindly issu me the record of outgoing and incomming call frm 01/02/2009 to current date. I shall always thankful to u for this.
regards
aditya singh
I want my call records on my mobile no.Very urgentyle if cud help me please.The prepaid no is[protected].
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Koi info airtel care se nahi milti.
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Thank's
Mrinal Goswami
Gzp.U.P
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I would like the call details for the last 1 months from 24th July to 20th August. Please email it to me at the earliest.
Thanking You.
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Ramesh.c
Dear Sir
Kindly deactivate all add on value additions packages on [protected]
with immediate effect where any monthly deductions or daily deductions.
Like friends addon etc.daily they r receiving one rp from my account.
Kindly do it on priority.
Thanks
my no : [protected].my complain is dat, m very mch disturb through one of the airtel number [protected]. the person is regularly calling me and messaging me.i need to stop the no from calling me and messaging me immediately
hopes airtel service will solve my problem...
I would like the call details for the last 2 months. Please email it to me at the earliest
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I want to know the call records of my prepaid no.[protected]my incoming and out going call details i[censored] want to give pls send me its urgent for me, i want some imp no which call comes in my mobile and i delete they number. but now i want to know they no..
thanx & regards
pallavi
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plz send me urgently..
thank you
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thanx & regards
prasad
I want to know my incoming call details of mobile no [protected]. some unwanted no called at this no, please help immediately
my complint is dat, m very mch disturb through one of the airtel number.[protected].. the person is regularly calling me.MD NEHALUDDINMULLICK.. for this purpose i wan the name of owner of this no.-[protected]...
hopes airtel service wl solve my problem CALL RECODING FOR MY MAIL [protected]@yahoo.com
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hopes airtel service wl solve my problem...
PLASS CALLRACODING SAND MY MAIL mdngarments2yahoo.com veray aragants
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with immediate effect. I have planned to cancel this airtel prepaid connection. Pls do the needul.
With Smile,
R.Nathan
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may mail id: dreams.[protected]@gmail.com
I want to know the call records of my prepaid no.[protected] my incoming and out going call details i[censored] want to give pls send me its urgent for me, i want some imp no which call comes in my mobile and i delete they number. but now i want to know they no..
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This call revprds is very important for me and mu family.
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