Airtel Complaints & Reviews

BEWARE OF AIR TEL RECHARGE !
I had a very bad experience on 21st May 2009 at Mysore while recharging my airtel mobiles. I was advised by the Aietel agent near Lalith Mahal, that full talk time available if I paid Rs200/- I gave the numbers of my two Airtel mobiles and paid Rs400/- to E-recharge each phone with Rs200/- which had an offer, full talk time, as advised by the Airtel Agent.
To my surprise I received a message from Airtel that my Airtel numbers were credited with Rs46-51 each as talk time against a payment of Rs200/- The agent too was surprised and asked me any other Airtel number was available at Tamilnadu and there by he would send another message to Airtel to credit the mobile at Tamilnadu with Rs400/- by canceling the original credits to my mobiles. He further said that within 48 hours the transactions would be finished.
On 23rd I lodged a complaint with Airtel by email and the authorities were positive in giving replies and assured that the matter would be resolved in a couple of days. Like that they prolonged for nearly a month and finally furnished a negative reply stating that the offer was not valid for my mobile phone !
Then, how their agent could mislead me ? Is it not the responsibility of the Principal to ratify the mistakes of his agent ? Is depriving the customer by 75.75% By Airtel is approved by the government ?
Are you an Airtel customer ? Please ensure that you have enough balance before you step out of Tamilnadu to avoid this kind of daylight looting by the company.

S. Lakshmi Narasimhan.

My self a consumer of Airtel Landline connection with broadband facility combo offer having no[protected]. I am earlier residing in Housing Board Cly in sec 21 D Faridabad, now I am shifted to 1103 Sec 21 D Faridabad. I have submitted a request for shifting on call centre of Airtel on 30.05.2009 vide request no 231899, 15 June vide no 20926550, 15 june vide no 20926620 and many more which i cann't remember.

On first request I have told from the representative that in next 6 days your request will be answered but no one turned up. Subsequently, every time I called to call centre, I am told that there shall be a visit which is due from technical team after that the connection will be shifted to new address. After a long time from my first request with regular follow up, finally i have got a call and got information that the same is not possible as our home is 400 meters away from the nearest installation. But at the same time I have requested that pl explore the possibilities for installation as I am your regular paying consumer without any late payment charges for the last 5-6 years. But they replied it is very difficult, one thing you can do is: pl go to the nearest AIRTEL landline office, they can clarify better.

At last, in a very embarrassing situation, I have requested for disconnection of services as AIRTEL shown no interest.

As a last step, on friday 19.06.2009, I went to Airtel Landline Office located at NH 5, near Blue dart Courier service. I have explained my concern and requested for any possibility of installation. But the lady there haven't shown any interest for continuing the AIRTEL services to us inspite of this I have requested for the status of connectivity in my area (such as upto how much House nos of the same sector/ nearby colony the airtel connection is there) or if i can talk to the local technical person if you donot have complete information. The lady is least bothered and asking there is no possibility I hav tell you.

But during my visit, I have seen that nearby colony adjcent to our sector hav connectivity which is approx 100 meters

So can I get the connection or not
I request AIRTEL Pl depute some technical person for visit again and meet us or customer will first suffer and no result after that.

Ravi Malik
[protected]
[protected]

I am facing call drop issue while at home. I logged a call with Airtel on 25 Jan 2009 and the call number is 20401568. Engineer visited in february from their end and checked the signal strength.

After that I called them many times on customer care but they are not providing the any update or solution for this porblem. I am still facing the same problem.

Please do the needful.

Regards,
Hemant Sharma

MY TELEPHONE NUMBER IS [protected]. ITS A CORPORATE (CUG) CONNECTION WITH AIRTEL. I HAD ALREADY REGISTERED MY TEL NO FOR DND. WHICH WAS ACTIVATED ON 15 DEC (AFTER 45 DAYS OF COOLING PERIOD) BUT TILL DATE I KEEP RECV UNWANTED SMS'S (WHICH AIRTEL REFERS TO AS PROMOTIONAL SMS'S IN THIER EMAILS.) I HAVE MANY A TIMES COMPLAINT TO THEIR CUSTOMER CARE BY PHONE/EMAIL BUT OF NO USE,

THEY SIMPLY DO NOT CARE FOR THE CUSTOMER....

I made a recharge for Mobile no [protected] of Rs 500 on 3 jun from my citibank credit card through internet banking which was successful but the amount did not credited to the mobile then i tried again for Rs 300 it also got successful and the amount this time got credited.

But in my monthly credit card statement i was charged for both the transactions whereas only Rs 300 amount was credited and not the Rs 500 amount.

I made complaint on both ends citibank and airtel but citibank people said airtel have claimed for 500 Rs amount dats why they have charged me in the credit card statement.
Airtel Customer Exec told me to go the Airtel Shop where i need to show the Credit card statement and Airtel complaint no . and they will refund the amount or will credit it to my mobile. But actually they just refused to do that and just put a complaint again.

So despite me complaining to the Airtel Customer Care arnd 10 times .they have not still credited the amount.

Every time they say they will resolve the matter in 24 hrs time but actually they do nothing they are just fooling the customers

i am not appling for any wap service on my airtel connection [protected] but you have activate it your self so i my request to you that tou deactivate the airtel wap service on my airtel no. [protected].

This side Harsh Gupta S/o Sh. O. P. Gupta r/o Plot No. 121, Street No. 5, Kapil Park Colony, Haibowal Khurd, Ludhiana - 141001 prepaid customer of prestigious concern AIRTEL from last five years as i have life time connection vide SIM No.[protected] Connection No. [protected], First this number was postpaid connection on my name itself from March 2004 in year 2007 i had converted the same number from postpaid to prepaid life time and enjoying your services, Last day as i inserted my above mentioned sim in my mobile device, message display on my mobile device "SIM Registration Failed" i was surprised how could it happen as it was my life long connection upto 2015 according to company term & condition, then i dial my airtel no. [protected] from my another connection, its amazing caller tune get started automatically and after few mintues one girl has picked the phone, she is from KARTARPUR (DISTT Jalandhar) Punjab and told me as she has brought this number by paying Rs. 100.00 as new connection, its shocking to me, how could all this happen, this is my life long number and i'm using from last 5 years and AIRTEL has given to another person, i wants my number back immediatley as its spoiling my market values and image. I had three connections of AIRTEL vide nos. [protected], [protected], [protected] on my name first one using my me second by my younger brother DHIRAJ Gupta later he had too converted the number from postpaid to life long and third or last number using my father has cancealed postpaid connection last few months back.

In the view of the above, do the needful in early period

--
HARSH GUPTA
+91-[protected]
+91-[protected]

Sir,
my prepaid mobile number [protected] is found missing from 17th jun 2009. the same could not be traced till now. it is learnt that mobile might be with some one. please block the sim to avoid mis-use. if found taced it may be returned to me as it has valuable number for my use.

THANKING YOU
anantha rama arali
[protected]@gmail.com
my address is
ANANTHA RAMA ARALI
368, 11TH CROSS, 2ND BLOCK
RT NAGAR, BANALORE-560032
CONTACT NO;-[protected]

Hi,

I am staying in Indirapuram, Ghaziabad, Uttar Pradesh. I have an airtel mobile connection. The network signal is very poor inside my apartment and even other apartments in Indirapuram. Airtel has done nothing about it even after so many complaints that me and my friends have made.

Thanks,
Amit

Dear sir

I have send the PF forms to Lukhnow office thru our HR Rajender bahadur sing in Dec 08. and after 4 month when I got confirmation regarding it from, flexione HR Mani saxena. She informed that these forms has send to Banglore office for further processing and it will takes 4-5 month. My request to you, please make the fast clearing of it. My details as given below

Date of joining flexione 10 Nov. 2005
Date of releaving flexione 01 March 2007
Employee code - F – 60125

PF no. – KN / BN / 34272 / 35282
Date of birth – 10.08.1970
Bank - Axis Bank - [protected]
Sanjay place, Agra
Name - Tapan mani sharma

We looking forward to hear from you soon….

Regards
Tapan mani sharma
[protected]
Agra

I usually call to Australia.Till last month the call rate wasRs. 6.4/min. But this month the rate has been Rs. 10/min. What is the revised charge of ISD call for Australia? I am having serious problem because of this rate.

I am from Silvassa, my Mobile no. was [protected]. I have bought Airtel card and used the service for 1 month. As I suffers from the heavy loaded bill amount, suddenly I stopped the service. According the customer care, I paid extra money. As they ensure me that to return it back within 15 days. I have to collect 407.0/- from them. Also they send the extra bill to me even I stopped the service. Still i have not received the money from them for 2 months. Whenever I visit to the Airtel office in Silvassa, they are not giving me confirmation about the money refund and refusing me to tell the status. They are just telling me to wait for 45 days.

Hello,

I have a Airtel Landline connection with Broadband network since 2006.
Now, I have shifted my residance and requested Airtel to cancel my landline connection.
In turn, Airtel offered some concessations to retain the connection and free of cost for shifting with new telephone number.
I have also agreed for the transfer on 18.04.2009.
In the same week, some wiring work is happened in my new residance and they left with incompleted work with a assurance of completing in the next day. Airtel allotted some new numbers twice and when I checked with 121 assistance, I was told that no number was allotted.

After many follow up with 121 and branch office visits, nothing is happened so far.
When ever I contacted the 121, I got a response of the connection will be given with in 24 hours.
My exisiting phone no:[protected].
My mail id: [protected]@yahoo.com / s.[protected]@kone.com

I had taken a prepaid sim on Mon 5/25/2009 from a shop near by my office cybergateway hi tech city, Hyderabad. i gave the necessary documents& my account was activated within less than 30 minutes of my taking the sim. Than all of a sudden i get a sms from airtel that my application for the new prepaid connection has been rejected on 2nd june at 10:41 am (IST) & by the evening my outgoing calls are barred. at night when i call 121 customer care, they give me complaint number[protected].when i inquire, after getting the call escalated to the third level the manager customer service says that the documents which i submitted are not proper & hence my outgoing calls were barred.
Now the things which i submitted to the shop keeper are :
1) My employer ID card
2) My PAN card
3) My Ex-voter's ID Card from orissa
4) A letter from my employer, on the company letter head regarding my current residing address with my house owner's name.
5) A recent photograph

Now their stand is something like a passport with the current address given in the application, driving license, landline phone bills- BSNL( on my name), electricity bills on my name, Ration card or gas connection on my name should be given. Else it has to be signed & attested by a gadgeted officer.

I dont understand that a person who is not a native of the place who cannot have any of these documents... can't he/she be given a damn prepaid sim... they are just finding new ways to harass the customer. & their customer service team is so pathetic that it cannot come clearly what it wants to convey.

iam rohit my no. is [protected] my probleam is my mobile daily 10rs chrges deduction daily for mobile office so plz the deactivation the mobile office service

hello sir i have activared mobile office gprs service on my numbet [protected] and after using it for few days i disconnected it, but even throught i have deactivated that service i am being charged for it daily the rental of 15 rupess so i contacted the costimer care on 121 and they told that the service was active but it was a fault from thier side so we have deactivated the service, but its been 25 days now daily my 15 rupesss r debitated from my acount, so daily my balance is gone to negative, and daily i need to call daily they say the service was active so i have been debited and now they have deactivated but till today i havent seen any improvment, i have got fedup by calling 121 daily and tell them to refund, but its now a 4 day that i havnt recived a refund from airtel each time i call they say that sorry sir we have solved the problem, and u will get ur refund back within 2 hours 4 days have been passed but i havnt got my refund yet, and also how long will they charge me for the service that i dont use at all and once i even thought that if i am paying for the serivice then y not to use it, but then i came to know that my service was not active, and also when i was using the service i used to recive message that u have been debited 14.99 for your vas, but since i have deactivated the service i havnt reciveed any message it automatically get s deducted, plz tell me what to do coz i have fedup by callin 121 now, and even i am not able to talk with any of their head representative yet

I have 2 numbers from Airtel. Primary number is [protected]. However Airtel called me and asked to to pay a bill for another third number which I do not own. I asked the agent to log a complaint and informed that I have only two numbers and I am a very old customer with very good record of paying regular bills, therefore requested to deactivate any other third number if any. He informed to not to worry. After some time I again received a call and this was repeated again. They informed me that the third number is on my name however the address differs and is under of some office address in Ghaziabad.
I again requested him to call that number owner and request for address proof. I suspect some person/agency used my documents to have this number, which I submitted for some purpose . What upset me the most is that why Airtel did not verify the photo Id and address proofs? I have informed them that this person might be misusing this number for unfair means and I may be held responsible so please deactivate the number and ask the person to meet in person with documents so they can verify. However this number is still active and running under me name. Please help, I may disclose the number some responsible authority approach me and ready to help me or do I go and launch a FIR against the owner and Airtel. I have also tried to log a complaint in Airtel website however it did not give me the right category and moreover it does not allow to describe the details. Seems that they don’t want anyone to log a complaint at all. I have also sent an email to [protected]@bharti.in, but I have no expectations from them.

Hai...

I am Rajesh i want to change the below no's

[protected] this no corporate plan 150 rs i want to change the plan to 150 rs corporate plan and,
[protected] for this no i want to change the 149 rs corporate plan to prepaid plan, pls change the plan as per according.
i want to joint corporate group plan reffemce no. [protected], [protected], [protected].

your's faithfully
Rajesh pangare

Hi this is hemanth

I lost my mobile yesterday mobile no: [protected] could u plz block my SIM CARD and let me know the procedure to apply for a new duplicate SIM CARD and if there is any charge for that...?

with regards

kumar

my mobile no. [protected], my pin is blocked by mistek, now ask me to enter Puk Code .
i purchase my sim from Lucknow (Uttar Pradesh) . please solve my trouble as soon as possible.
With Best Regards,
Rachana Asthana