[Resolved]  Airtel Prepaid — stop airtel cricket updates

Airtel Prepaid Complaints - Without assigning stoppage of Service
I, am user of Airtel prepaid connection, [protected] since last 3 years. At the time of taking connection I have submitted Photocopy of identity card in the name of Anil Kumar, Address 335/2, Bagh Kade Khan, Kishan Ganj, Delhi-110052. Now without assigning any reason my connection has been stopped outgoing calls, I am residing at my own residence since last 15 years, geeting all the documents through post, why this happened. Please look into this matter urgently

Airtel — Deactivation of services for 2 days, without any prior communication

Due to new rule from government, Airtel is performing address verification of all it's customers. In this process, they blocked my outgoing calls on 22/10/2010 at 8:00 AM. When I tried to make any call, it was diverted to customer care and they asked me for for my details. After verifying all the details available with them, they said verification is complete and outgoing will be activated in 4 hours.

I called them up almost 10 times in last 2 days. I always received the same response, It will be activated in 4 hours. It is now almost 33 hrs without any service and still I cannot make any calls.

I've been using this service from past 6 years and this is how they respond.

Even now, they are not sure when they can activate my outgoing services.

Is there any way where I can escalate this issue, for the loss I had.

can i get my no. full month call history and call recording if y then tell me the procedure about that... Plz tell me sir

Airtel Prepaid




deduction of money woth out our notice
I have Airtel prepaid subscription.I have been observed that periodically my balance has been deduced from my account without any notice or with my concern permit. For this deduction I got SMS from your company that " Dear customer you have subscribe ---- of service and for that we are charging you Rs.--- ". But the fact is I have not subscribe any services, So I would like to ask you a question that, Why are you deducting money from our prepaid balance? This is actually a misconduct of business between the company and customer.MY NO IS [protected] deactivate the same a number was mentioned such as[protected] i.e.[protected] was the message WAS FROM 543211
I would like to ask you why your company deducting the money from our account without our notice. When we enquired on the customer care number, they are not given proper answer to our query. For a time being they are depositing our deduced amount back to our account and ensure us that this thing will not happen again and we have unsubscribed you from this service but after about a week or 15 day same consequences are happening.
I again inquired about the same mischief, same conversations are happening and after that I got my money back. But if supposed I am not so vigilant each time then your company will steal our money with our notice and consent.Many a time it may have had happened that you have deducted money from my balance and I haven't notice that or have not checked my balance.How could I trace that and take my money back. Please stop this stealing.

AirTel — to stop cricket sms messages

Mobile Service Providers Complaints


to stop Cricket sms message received from 55381

unable to stop the sms message recedived from 55381.
ple. stop cricket sms service received from 55381

ponnu
[protected]

Airtel Prepaid — Deactivation of SIM without prior notice

Hi,

I had a prepaid mobile SIM, and was using it for last few years. recently my SIM got deactivated, in spite of that it had a life time validity card. I was surprised and shocked why it happened without any notification.

I contacted customer care, they said that due to non usage of more than 90 days it was deactivated, and is now been given to somebody else and cant be reactivated.

My concern is that first it got deactivated without any notification and secondly it was reassigned to somebody else in just a span of less than 2 months.

I am really shocked and dissatisfied with the reply, they are asking me to buy a new SIM. thats pathetic.

i wrote to nodal officer, but got the same reply as it is.As if nodal officer and the customer care guy are same.

I dont know how it is done at Airtel, but i am truly dissatisfied with the resolution.

I hope customer like me are not cheated.

Same thing happened to me.

Same problem..they are literally *looting* 5 Rs. per day from thousands or lakhs (hopefully not crores ) of customers everyday without their consent. This is unacceptable. We send 'STOP' to 121. We get a reply from 1210 saying reply with the serial number of the service to stop.

They slyly make the message confusing :

1.Cricket updates listed as a '2nd' option and there is a number '543212' beside it. Not sure which one to send(and forgive me for not maintaining a database of airtel utility services which I later discovered that it was a hello tunes number..I have much more important things to worry about in my life) ..and by that time ..they are probably billing us for messages to 121 or any godforsaken airtel service number.

2. Reply to 1210 or 121 or 543212 or ??? etc..( maybe 911 or 100 should work from next time )
By the way, MANY phones (including sonyericsson models) cannot send sms to 1210 ...(Does airtel know about this..infact, they should.. because they are a mobile network and should have some knowledge about devices using them...so is this is an intended scam?? god knows. ) If i send an SMS
as 'STOP 2' to 121 ..i get their favorite reply: "Unable to process request" ...but magically you can "process " 5 Rs. a day from all o[censored]s very efficiently without letting us know or do anything about it !!! great job!!

3. Now they even started a 'job service sms' to my phone ..(why airtel why? I never subscribed to anything..stop bugging ( read harassing) me with all your updates ...nobody cares! ...why are you pushing me and thousands of others to sue you?)

4. Their email service is horrible. The only reply they know is " We cannot process your request" ..(was your site written by third-rate programmers who cannot recognize the phone number even if it is the only word in the subject???? or are your "higher level engineers" third-rate programmers who know *NOTHING* about giving proper instructions in the email???? ..are they even programmers ?? god knows.)

For the sake of other readers, Here is your "prompt" email..atleast thats a flimsy reason stopping me from ranting about the speed of your service although I cannot say anything positive about the quality of your service.

Dear Customer,

We are unable to process your request as:
1. Airtel mobile number is not mentioned in your email or
2. Airtel mobile number is not mentioned in the correct format
We request you to resend the mail again with the Airtel Mobile Number mentioned in the Subject as per the following format:
98XXXXXXXX or 99XXXXXXXX
Assuring you of our best services, always.
Warm Regards
Airtel Customer Service

What is the exact format? DId you clearly specify what is the format? Is it just the number or some string with "number:98xxx.." form ? Is it not enough if the subject of the email is a single string, with no spaces, containing only numeric characters corresponding to my mobile number???

This is the situation for educated citizens in developed cities. God knows what diabolical plans they have in their development teams to exploit people in rural or under developed areas (particularly in andhra pradesh) where most of them don't even know how to send sms and prepaid is their preferred choice of payment .

Learn to provide better service, airtel...(or rename yourself to 'con'-tel ) ..you have serious usability issues ( usability disasters is an apt substitute) to fix..( start from giving other "working" non automated email addresses to your firm ..in replies from [protected]@airtel.in )

Honestly, I cannot wait for that number transfer option to other networks like idea..I Will most definitely lose my airtel connection like a disease.

"My attitude towards complaint" : ("Agree", "Neutral", " Disagree" ???) .. "Agree" would be a gross understatement...be prepared to hear from my lawyers soon at the consumer forum if this is not solved or replied to as soon as possible.

And I WILL NOT give you my email or phone number in public ( I hope you understand asking for a person's email id or contact details to be published in public is a violation of their privacy and security) ...

Answer my questions here. Why can't you Build an online interface for stopping services??? Afraid your scam will not work anymore? Even if you have such an online service, its poorly publicised I could not find it anywhere...(I don't want to ask if it is done intentionally.. i already think I and everyone others know the answer)

Airtel — Cancelling Mobile matrimony service

I am using Airtel Prepaid and airtel has been renewing its matrimony offer on my mobile without me registering for it! 5Rs is charged for 5 days and my balance keeps going down . Matrimonials on Mobile service message sent by number [protected]

It is requested to unsubscribe it with immediate effect.
My Number - [protected]

AirTel — CRICKET UPDATE

SIR, WITHOUT ANY REQUEST WHY R U ACTIVATE CRICKET-UPDATE ON MY MOBILE NUMBER :[protected] AT DAILY CAHRGE RS. 5/-
PLEASE DEACTIVATE THIS SERVICE ON MY PHONE.
RENU SINGH

Airtel Prepaid — From my no.9840024529,they are taking Rs.5/ daily for CRI without my request.

From my no.[protected],they are taking Rs.5/ daily for CRI which i have not requsted.After made severel complients for last four months,there is no concteat respons yet

Money deducted from the balance amount for some unwanted service without any prior information. (mob.NO. [protected])

I had an airtel connection i have charged lot o[censored]nwated service which I am not aware of it.
I used this for around 8 years but now I have given some complaints which they charged some service throught the night when I was sleeping it goes aroun 1000 for a month. They did not reverse it and I am forced discountine the number.

In prepaid also I am getting some SMS that your hellow tune/MCA charges which I never optted or aware of it.Airtel is cheating public, induviduals, 2G scam is best expale.

Now I am planning to shift to BSNL

This is john my mobile number is [protected], i'm not satisfied with airtel service. every week rs 20 has been detected from my airtel account. i don't know why ! i'll get one message like your weekly subscription has been activated and you have been charged rs 20. i didn't activated anything like this service. i called lot of time to customer service but i couldn't able to communicate the executive person. for the last 2 months the problem is happening i called every time to the customer care they will refund the amount within 4 or 5 days. but its totally disrupting me so kindly stop the service otherwise i'll switch to other service provider.

[protected] they are come to my home.take addresses proof, photos and given Sim card.activated and postpaid and prepaid both working. I phoned customer care .they said you are prepaid not postpaid. con tune as prepaid.then they are sending messages, paid 250.now also running prepaid. they deceived me.



20-Jan-2011 to
` -Feb-2011
1 one time charges 0.00
2 bill period charges 88.10
3 usage charges
call charges 43.81
value added services 16.00
roaming 0.00
4 discounts -18.27
5 last bill period late fee 0.00
6 taxes 13.36
this bill period charges ` 143.00
20-Feb-2011 to
19-Mar-2011
1 one time charges 0.00
2 bill period charges 88.10
3 usage charges
call charges 43.81
value added services 16.00
roaming 0.00
4 discounts -18.27
5 last bill period late fee 0.00
6 taxes 13.36
this bill period charges ` 143.00







Select Bill Period 20-jan-2011to19-feb-2011



Mr Venkateswar Rao M airtel Number: [protected]
Self employee Account Number: [protected]
Flat No 402 Plot No 58 Keshavapuram Colony Bill Number: [protected]
Hastinapuram Bill Date: 21-Feb-2011
Near Central Grammer School Bill Period: 20/01/11 - 19/02/11
Hyderabad AP Due Date: 11/03/11

Your Dynamic Credit Limit: 1, 200.00



Your Account Summary

Previous Balance Payments Adjustments This Month's Charges Amount Payable By 11/03/11 Amount Payable After 11/03/11
0.00 0.00 0.00 143.00 143.00 193.00
________________________________________
This Month's Charges

One Time Charges 0.00
Bill Period Charges 88.10
Usage Charges
Call Charges 43.81
Value Added Services 16.00
Roaming 0.00
Discounts -18.27
Last Bill Period Late Fee 0.00
Taxes 13.36
This Bill Period Charges 143.00

















Select Bill Period 20-feb-2011to 19-mar-2011



Mr Venkateswar Rao M airtel Number: [protected]
. Account Number: [protected]
Plot No 58 Flat No 402 Bill Number: [protected]
Beside Central Grammer School Bill Date: 21-Mar-2011
Keshavapuram Colony Hastinapuram Sagar Road Bill Period: 20/02/11 - 19/03/11
Hyderabad AP Due Date: 08/04/11

Your Dynamic Credit Limit: 1, 200.00



Your Account Summary

Previous Balance Payments Adjustments This Month's Charges Amount Payable By 08/04/11 Amount Payable After 08/04/11
143.00 0.00 0.00 246.71 389.71 439.71
________________________________________
This Month's Charges

One Time Charges 0.00
Bill Period Charges 148.71
Usage Charges
Call Charges 118.47
Value Added Services 116.50
Roaming 0.00
Discounts -160.00
Last Bill Period Late Fee 0.00
Taxes 23.03
This Bill Period Charges 246.71

Airtel Prepaid — Deducting money for C NEWS service

My no is [protected].I am using airtel prepaid connection.Recently Rs.1 is being deducted for the cricket news updates.I have not subscribed for any such service.please remove my number from the service.
Waiting for a quick action
Nisha Venugopal

my mobile no [protected] Iam using prepaid service ., plz remove all type of money deducting service on my No .thousand time i am reqesting for that matter.Now I am telling this matter to TRAI .

Airtel — Automatic Cricket updates

Airtel is activating cricket updates without asking the user and then charging the consumer on top of this.

my airtel no.[protected] is out of service i provide all id proof to your company pls start my service imidiatly thanks

Even in my father phone they activated the cricket updates without any prior notice.My father is not at all interest in cricket.
My father won;t use message for any purpose, they use mobile only for talk. i don;t know how these people are maintaining database and how their team is working..
After reading this i sent a STOP option for cricket updates, let c if it resolves or not.