[Resolved] Airtel Prepaid Life Time — Vanishing of balance | |||
Sir, I've recharged Rs 333.00 on 16/04/2011 at about 5-30 pm. On 17th when i dialed my last call the outstanding balance showing in arround 275.00 (+) (-). I've also a data connection on my Mobile Phone No. [protected]. Same day I've connected to Internet and it was connected. I broused some sites but the net speed was so slow that I Couldn"t get any proper download. Ultimately I disconnect at about 12-15 A.M. on 18.04.2011. It was utter surprise on 18.04.11 morning that the outstanding Balance is came down to "0". I went to your customer relation Centre at Parkstreet about the details of calls between 10-00pm of 17.04.11 to 6-00 am on 18.04.11. And was also described the details. The Smart Young boys and girls sitting with a Monitor of Computer failed to make me understand why it was happened. Perhaps they are not properly trained. Instead of that they connect the number of Helpline and ask me to tell my Porblem. Though it was unexpected to me that intead trying to solve my problem it was just shifted over to another. Anyway on conversation I came to understand that my net data connection valied upto 16.04.11 so it was debited from my talk time value. Now my question is if the internet validity up to 16.04.11 then why it was accessed after validity period. If it is the argument of help line person it was customer service then let me know how much MB were down loaded with a NETSPEED was 8 to 10kps so that RS 270.00 will be charged from talk time balance?? Though your helpline helper couldnot tell me any thing instead of he ask me to mail to your nodal officer. If Customer Relation Counter person cann't tell any thing then what the neccessary to exhibit of all bogus young and smart boys and girls in the counter. I once again request you to provide my call list between 5-00 pm of 16.04.11 and 6-00 am of 18.04.11 along with internet details of 17.04.11 Please reply with a satisfactory reason to avoid to take up the matter to appropriate authority. NARAYAN MITRA mOB nO [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
There was no such proper reply of my quiries. I repeat either you recredit the amount or give me proper and authinticate statement of a/c with full particulars of i/net downloading of MB, GB etc.
I was out of station, for which the delay of reply.
I was out of station, for which the delay of reply.
Airtel — REGARDING VANISHING OF BALANCE
SOME SERVICES ARE ACTIVATED AUTOMATICALLY AND BALANCE IS CUT FOR THE SAME FROM MOBILE BALANCE. CUSTOMER CARE IS NOT RESPONDING..SO I AM UNABLE TO CONTACT THEM....ONCE I CONTACTED I WAS ASKED TO BE ONLINE TO TALK TO HIGHER AUTHORITY BUT THEY NEVER TURNED UP....... AND I WAITED FOR 20 MINUTES ONLINE CALL COST @2/MIN.... THEN I CUT THE LINE.... VANISHING OF BALANCE HAS BECOME VERY COMMON IN MY PLACE. I WANT TO THEM TAKE PROPER ACTION AGAINST THE CULPRIT AND BRING JUSTICE TO IT
Airtel — vanishing of balance
whenever mobile is recharged Rs 15-20 is cut from the main balance(amount is only approximate sometimes even more or less). this has been a practice since many months. I want you to take proper action ............. there is no customer satisfaction in your service ..... do take some action immediately..... or else i will discontinue to take service from you ......... Many people have already done it .This is a proof of your quality of service....................my address is : [protected]
sadanand singh
kharia p.o
bariarpur
munger dist.
bihar
811211
mb no :-[protected]
please do provide me with details of whatsoever happening with my balance...
sadanand singh
kharia p.o
bariarpur
munger dist.
bihar
811211
mb no :-[protected]
sadanand singh
kharia p.o
bariarpur
munger dist.
bihar
811211
mb no :-[protected]
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Air Tel Life Time Prepaid — Balance wrong debit
My mobile number[protected]. My account is recharged with Rs.55/- on 22/04/2009 by someone from Warangal (A.P). Immediately I received a call from a Number[protected] asking me credit with Rs.55/- as it was wrongly credited to my account. Sincerely, I ve recharged his account[protected] with Rs.55/- on the same day. The Transaction is closed.Now, my account is reverted with Rs.55/-. On enquiry from customer care executive (Reference No.[protected]) I was told the same. Now I am put to loss.
You can know the details on the calls received/sent and transactions made in the said phone numbers.
I wish to know how you can debit my account and reduce my balance at your whims and fans.